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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Cleveland Clinic Moorgate Outpatient Centre

Cardiology, Dermatology, + 8 more

I have now been to all three locations (I had Hernia surgery 4 weeks ago at their Grosvenor Street hospital) and have been very impressed. The clinics are very clean and more akin to a hotel than a hospital. My issue was a bad back and painful sciatica. I was seen about 15 mins after my appointment time, but that's to be expected these days and it wasn't a problem. I was seen by Mr Montgomery who was very efficient and he gave my back a thorough examination. He said I needed an MRI and I was dreading having to wait days as I had really struggled to get to the clinic due to my injury. However, to my amazement, they managed to arrange for me to have the MRI there and then. I was looked after my Ibrahim who was first class. What a nice guy, very friendly and engaging. Made me very comfortable and talked me through the process. The MRI took about 20 mins I guess and then we made an appointment for me to speak to Mr Montgomery 2 days later on a video call to go through the results of the MRI. Overall, another very good experience.

IVF Matters Fertility Clinic

Fertility Medicine

​"I highly recommend Dr. Irfana to anyone navigating the complexities of fertility treatment. After three years of trying and a failed IVF attempt elsewhere, we were unsure of our next steps or if a sibling for our child was even possible. Dr. Irfana truly felt like a godsend during a very uncertain time. ​From our very first introductory call, her expertise and confidence changed everything. She made us believe that every problem has a solution, listening patiently to every concern we had and addressing them with a clear, actionable plan. Thanks to Dr. Irfana’s dedication, we have successfully completed our family. If you are looking for a doctor who combines high-level medical skill with genuine compassion to start your journey to parenthood, she is the one to see. Also, special thanks to the staff (Sara, Alicija) for prompt responses always.

Mr Raghav Dwivedi

ENT Surgeon

I visited Dr. Dwivedi for an ear problem with a constant ringing sound that was affecting my daily life. He listened very carefully to my symptoms, examined me thoroughly, and clearly explained what could be causing the problem. He also suggested the appropriate tests to confirm the diagnosis and guided me through each step. After reviewing the results, he prescribed the right medication, and I am happy to say that my condition improved and I was cured. Throughout the consultation, he was calm, patient, and never rushed. Dr. Dwivedi is not only an excellent and knowledgeable doctor, but also a genuinely kind and caring person. I would highly recommend him to anyone looking for a trustworthy ENT specialist.

Mr Philip Goodall

Urologist

I’ve had the TURP operation and felt extremely well looked after for the whole process. I am very pleased with the whole procedure, thank you. The only small gripe is that neither me or my wife can remember being told I would need two weeks off, after the operation, or that I shouldn’t lift anything particularly heavy for 4 to 6 weeks after. This felt a bit embarrassing to have to then tell my employers. Although I am extremely glad I have these two weeks to recover. Other than that, lots of information emailed to us and we felt thoroughly looked after throughout the whole process. Thanks again

Mr Adrian Lower

Obstetrician & Gynaecologist

We have just welcomed our baby boy, and we are beyond grateful to Mr Lower and his amazing team - none of this would have been possible without them. From our very first appointment, I felt truly listened to, understood, and cared for. The support, reassurance, and kindness we received throughout our IVF journey meant more than I can put into words. During such an emotional and vulnerable time, Mr Lower and his team made us feel safe, hopeful, and never alone. We couldn’t have been happier with our care and will be forever thankful for everything he and his team have done for our family.

Dr Babar Vaqas

Neurosurgeon

From literally first second of our introduction Dr Vaqas made me feel at ease and welcomed. It was a pleasure talking with him and I really felt he was listening to my concerns, he took a lot of time explaining every detail which I have never had before and I appreciate all his time he gave me. He explained my scan in great detail for me to understand and to be able to go ahead in addressing my issues going forward and he gave me the confidence to start! A very kind professional gentleman, thank you.

Mrs Claire Freeman

Podiatrist

I recently visited the hospital for foot operation and I was really impressed with my doctor. From the start, Mrs Claire Freeman listened carefully to everything I had to say without rushing, explained the operation and options clearly, and answered all my questions patiently. Their kindness and professionalism made what could have been a worrying experience feel calm and manageable. The care was thorough, compassionate, and spot on. I would highly recommend Mrs Claire Freeman to anyone.

King Edward VII's Hospital

Allergy Medicine, Cardiothoracic Surgery, + 25 more

The staff at the hospital were all very friendly, helpful and efficient. They understood the importance of admission for surgery to the patient and were very supportive. All of the clinical and medical staff were first class, but the support staff were also excellent. The room was clean and comfortable and I was well looked after. The menu options were very good and the food was delicious. I have no hesitation in strongly recommending this excellent hospital.

Quality Dental : Shoreham

Dentistry

Whilst all staff were friendly and professional from the reception staff to the dentist. My appointment was 10 o'clock but I was not seen until 10:25 without any courteous apology or advise of the delay until I was in with the dentist. I appreciate that delays can happens with the treatment of the customers before me but a courteous apology and advice of the estimated wait would have been appreciated as my car was parked in a pay and display area.

Mr Sarmad Kazzaz

Orthopaedic Surgeon

I recently underwent a C6/7 disc replacement with Mr Kazzaz, and I cannot recommend him highly enough. From the first consultation, he was incredibly thorough in explaining the procedure, potential risks, and expected outcomes. His professionalism and expertise put me immediately at ease during a stressful time. My procedure went flawlessly, and the follow-up care was excellent. Highly recommend for anyone needing spinal surgery.

Cancer Services

Oncology

My mother has been under the care of Prof. Wardley for the past three years, and he has truly been a lifesaver. He has been exceptional—always ready to help, endlessly patient, and incredibly reassuring. His calm demeanor and vast knowledge have given our family great confidence and peace of mind. He has always been accommodating and attentive to all of our requests, and we are deeply grateful for his care.

Professor Mark William Little

Radiologist

Following my PAE by Prof Little in August 2024 I had a recent review consultation to discuss progress. I remain very pleased with the outcome and the high standard of follow-up care. Prof Little is an exceptional consultant radiologist, and extremely knowledgeable, calm and reassuring. I’m very grateful for the excellent care provided by him, and feel fortunate to have been in such capable hands.

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

From arrival to leaving, staff were very friendly and helpful. I was treated respectfully and with care. I visited the facility twice this week and on the first occasion - late afternoon, there was no option for purchasing refreshments. On my second visit, which was earlier in the day, the facility to purchase drinks and snacks was open, and was very good.

Montrose Health Group

Psychiatry, Psychology, + 1 more

Online assessment. Very thorough, sensitive assessment by the psychologist. She listened attentively and considered all that was said. She was compassionate and understanding in her approach and friendly. The administration staff have been efficient, timely and respectful. We have had a good experience with them.

Mr Mark Webb

Orthopaedic Surgeon

Mr Webb is both professional and approachable. His manner is clear, honest, and reassuring, and he takes time to explain procedures, expectations, and outcomes in detail. He fully understood my reluctance to rush into decisions and respected my wish to explore alternative approaches before considering surgery.