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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

Dear Team, I would like to provide feedback, as my experience at Harley Street Specialist Hospital has genuinely changed my life. I want to say how incredibly grateful and eternally indebted I am to my surgeon, Mr Luke Cascarini. He has given me a completely new lease of life. He is not only an outstanding surgeon but an exceptional human being, and I cannot thank him enough for the care, precision, and compassion he showed throughout my entire journey. I would also like to express my heartfelt thanks to Janet, Dr Bosh, and all the nursing staff, as well as every member of the team right down to the wonderful ladies on reception, including Marianne. There are too many to name individually, but every single person played a role in making this experience extraordinary. The hospital itself does not feel like a hospital at all — it feels more like a health retreat where you leave as a better version of yourself. The environment, the warmth, and the standard of care are truly exceptional. For anyone suffering from sleep apnea, as I was, or dealing with any of the conditions treated by your specialists, I could not recommend HSSH and Mr Luke Cascarini more highly. You have all transformed my life in ways I cannot properly put into words. Thank you, sincerely, for everything. Warm regards, Mr Shefik

Miss Masara Laginaf

Ophthalmologist

I highly recommend Miss Masara Laginaf if you are considering any eye surgery. I was apprehensive and nervous when considering Lasek eye surgery, but from the first consultation Ms Laginaf explained the process with such expert knowledge and detail, and was able to answer any questions I had. Most importantly, she was incredibly reassuring and was able to listen and answer all my questions with kindness. From arriving with anxiety about the procedure, I left feeling nothing but excitement! During the surgery, it was clear that Ms Laginaf is highly experienced and an expert in the field. The procedure was done in no time at all, and all the way throughout Ms Laginaf continued to put me at complete ease and reduced any nerves completely. Her entire team were incredibly kind, warm and caring. She was incredibly generous with her time throughout the consultations, procedures and even afterwards where I had follow up questions. If you are thinking about laser eye surgery, then I highly recommend reaching out to Ms Laginaf for a kind, caring and compassionate Opthalmologist, with extensive expertise and knowledge.

Moorfields Private Eye Hospital

Ophthalmology

Very chaotic administration after the initial consultation (errors and delays in invoicing, typos in the written opinion and delays in providing price information for surgery). I felt that the staff couldn't be bothered to get things moving and I had to keep chasing them. The package price quoted on the website for cataract surgery also turned out to be very misleading because the consultant wanted to charge an extra fee for fitting a toric lens, in addition to the extra cost of the lens itself. This pushed up the cost considerably. This extra, hidden, consultant's fee had not been made clear on the website and I felt that I had been induced into paying for a consultation on the back of misleading information about the cost of the surgery. The consultant may well have been an excellent surgeon (I don't know because I chose not to proceed) but these issues made me very uncomfortable and led me to lose complete confidence in the hospital. Going to Moorfields Private was a complete waste of time and money and the hospital ought to refund the consultation fee.

Dr Peter Hill

Nephrologist

I met Dr. Peter Hill at the Cleveland Clinic on 29th November 2025. It appeared to be a very busy clinic, but Dr. Hill took his time to see me. Dr. Hill was extremely professional and focused . He took a comprehensive medical history, performed a meticulous clinical examination, and carefully reviewed all previous investigations by by Urologist and GP which I had sent across to Rosie in advance. Dr. Hill provided a clear and detailed explanation of my kidney situation and set out an appropriate plan for ongoing monitoring. He took my my parents medical history into consideration and relevant blood markers to be included for me, promptly arranging a specific scan. His manner was calm, respectful, and reassuring throughout. This was one of the most thorough and patient centred consultations I have ever experienced. I would not hesitate to recommend Dr. Hill to anyone seeking expert nephrology care.

Mr Madhusudhan Nannaparaju

Orthopaedic Surgeon

I recently underwent a total hip replacement surgery performed by Dr Madhusudhan Nannaparaju and I couldn’t be more grateful for the outstanding care and expertise I received. From the initial consultation to post- surgery follow-ups , Mr Nannaparaju demonstrated exceptional professionalism, skill, and compassion. Mr Nannaparaju took the time to explain every detail of the procedure, addressed all my concerns, and ensured I felt fully confident going into surgery. The operation itself was a complete success- my recovery has been smooth, my mobility has greatly improved, and I’m now able to return to activities I hadn’t enjoyed in years! I highly recommend Mr Nannaparaju to anyone considering hip replacement or orthopaedic surgery! He’s not only an exceptional surgeon but also a doctor who truly cares about the well-being of his patients.

Chapter One Dental Clinic

Dentistry

I visited Chapter One with my 4 year old child, we both had an appointment with Ashley. The practice is immaculate, beautifully designed and feels more like a luxury spa than a dental practice. Staff were extremely friendly and helpful, we were made to feel welcome and relaxed. Ashley was charming, instantly putting us at ease, involving my daughter with everything she was doing and making it a fun experience. With regards to my appointment, Ashley was very informative, ensuring I had time to ask questions and I left assured I was in highly capable hands. All the equipment was state of the art and I now have ultimate confidence in my dental routine. Easily the most professional and positive dental visit I have had, I would thoroughly recommend Chapter One and will be signing up to one of their care plans for my family.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

The reception and security personnel conducted themselves with courtesy, professionalism, and notable efficiency. Our attending physician, Dr. Krista Farrell, exemplified the highest standards of clinical excellence. Her demeanour was consistently warm, respectful, and empathetic. She listened attentively to our concerns regarding our son and promptly arranged all requisite scans, tests, and evaluations. During the subsequent consultation, Dr. Farrell delivered a clear, thorough, and meticulously articulated explanation of the findings, addressing each of our questions with precision and care. We remain profoundly grateful for the exceptional calibre of care she has provided to our son. It is deeply reassuring to know that he is under the expert guidance of such an exemplary and distinguished clinician.

Dr. Simon Hill

Psychiatrist

Dr. Hill completed a thorough assessment following the NICE guidelines for my ADHD assessment. I appreciated that he reviewed my forms and documents ahead of time and communicated what to expect at the start of the appointment. He made sure to explain all of my options at the end of the appointment and made me feel like the choice was in my hands of what I would like to do moving forward, from medication to coaching and explained the possibility of the NHS shared care set up. I would recommend Berkeley Psychiatrists and Dr. Simon Hill to anyone looking to understand if they might have ADHD. The patience, care, and explanation of next steps made the process easier to follow and understand (helpful for those of us who struggle with organisation and follow-through!)

Mr Christopher Hoo

Plastic Surgeon

I recently underwent surgery at Kingsbridge Private Hospital, and I genuinely cannot put into words how grateful I am for the incredible care I received. From the moment my procedure was over, the nurses were by my side — kind, patient, and so comforting. They made me feel safe and completely at ease during a time that could have been overwhelming. My surgeon and nurse continued that same level of warmth and support throughout my aftercare. Their reassurance, responsiveness, and genuine concern for my wellbeing meant more to me than they probably realise. Their care and attention were truly outstanding — compassionate, professional, and heartfelt in every way. I am so thankful to each and every one of them, and I could not recommend Kingsbridge highly enough.

Dr Vishal Nayak

Cosmetic Doctor

I had a hair transplant with Dr. Vishal Nayak at the Romford branch a year ago, and I’m thrilled with the results! The entire process, from consultation to aftercare, was seamless and professional. Dr. Nayak and his team were incredibly attentive, and the procedure was done with precision and care. One year later, my hairline looks natural, and the density has improved significantly. I’ve regained my confidence, and I couldn’t be happier. Highly recommend Dr. Nayak and the Romford branch for anyone considering a hair transplant!

Mr Iain Macleod

Orthopaedic Surgeon

I recently visited for a steroid injection in my shoulder, and the procedure worked exactly as the Mr Macleod explained. It has been both therapeutic and diagnostic, giving me much clearer insight into my condition as well as meaningful relief. The only reason for giving 4 stars instead of 5 is that this was a relatively minor procedure. I’m sure if I were to undergo surgery and receive the same level of care, it would easily be a 5 star experience. Overall, very professional, reassuring, and effective care.

Better - Soho

Acupuncture, Physiotherapy, + 2 more

I came in to see Urja after experiencing months of tightness in the body. I also had a chest infection a couple months before and it left me with a lot of tightness in my chest/lungs and I wasn’t able to breathe at full capacity. Immediately after my session, my body felt like it was 99% back to baseline and I could take a full deep breath again. Emotionally, I also felt so much more free and relieved. You get so much more than just physio with Urja. It’s a complete mind, body, soul healing experience.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

The doctor was really rude and unprofessional about other members of staff to me. He also didn't check that I'd received appropriate amount of anaesthetic before doing the procedure leaving me in an unacceptable amount of pain for which he didn't apologise or check to see if I was ok. He also tried to do the procedure on the wrong eye and after checking the eye he could see where I'd had a previous procedure and said, "At least I can see you're not lying". I do not want this awful man near me ever again.

Mr Dipankar Mukherjee

General Surgeon

I had an excellent experience with Dr. Mukherjee. From my first consultation to the follow-up appointments, he was professional, patient, and incredibly knowledgeable. He took time to explain every step of the procedure and made sure I felt comfortable and informed. My surgery went smoothly, and the results exceeded my expectations. I’m truly grateful for their expertise and compassion. Highly recommend Dr. Mukherjee anyone considering to have gallbladder removal.

Dr. Haus Dermatology

Cosmetic (Aesthetic) Medicine, Dermatology

Dr Haus is a master of his craft. I have been visiting Dr Haus for several years now for a variety of treatments, including lasers and injectables. He is extremely knowledgeable, passionate and caring, and my results, due to his artistic eye and precise skill speak for themselves. Dr. Haus's clinic is immaculate, spotless, beautiful and relaxing and the staff are so friendly, efficient and capable; nothing is too much trouble. Outstanding!