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Newmedica Newcastle

Ophthalmology

I was referred to Newmedica Newcastle for eye cataract surgery by my optician. I had my first eye surgery done in September, and my second eye done in December. I received excellent service from all the Newmedica colleagues whenever I visited; for my pre-surgery consultation, the surgeries themselves, and the post-surgery visits. Those working on the reception were friendly and made me feel welcome. The waiting area was clean and tidy, with hot drinks available. The colleagues who did the testing, pre-surgery administration, and post-surgery follow up checks were all very knowledgeable. They took me through the surgery preparations, explaining the process as they went, putting me at ease and answering any questions. After surgery they made sure I was aware of what I needed to do over the following three weeks to ensure my eyes healed completely. The surgical team were very proficient, and I felt I was in safe hands. The procedure was explained at every step, putting me at ease. The consultant for my first procedure was Nicholas Wride. The procedure itself took just under 3 minutes, which I had not expected, as internet searches indicated it would take anywhere from 15 to 30 minutes. I was so impressed and, as I was told I could have the same consultant for the cataract removal procedure on my second eye, I didn’t hesitate to ask for Nicholas Wride again. My second procedure was equally as expertly performed, and this time took 3 minutes 20 seconds. There was no pain during the procedures and only very slight discomfort straight afterwards. Other than the pain relief eye drops that were put in for the surgical procedure, I didn’t need to take any painkillers at all. The hardest part for me was remembering to use the post-surgery eye drops the clinic provided, as my eyes felt that good. Three weeks after surgery, I attended the clinic for post-surgery follow up checks. I was signed off from the clinic after the follow up check on my second eye. My vision is now excellent, and I only need to use reading glasses for small print. Before the surgery I wore varifocal lens glasses at all times. I wasn’t expecting the improvements in my sight to be quite so good, so I’m pleased I took up the opportunity to have my cataracts removed and really pleased that it was Newmedica Newcastle who did the procedures and looked after me and my sight so well. Thank you Newmedica!

Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

I waited over an hour to be seen for my pre admission appointment. After being admitted and been shown to my room I was left for 5 hours in a cold room without anyone checking on me or giving me information about when my operation would be. Staff only turned up when I called and was then able to get some water as I was then advised that my operation was being delayed for a few hours. Short staffed. Slow to respond to buzzer calls. Staff always seemed to be busy doing something else other than looking after patients. Quite noisy ward during the day with people’s loud voices/laughing. Outdated facilities, no overhead bed light so had to have the main big room lights on all the time, which I could not control. I was moved to a different room after my operation as the first one did not have sufficient heating. The en-suite bathrooms are very outdated. Very short shower hose. In my second room there were 2 Rentokill boxes in shower. 50% of staff were friendly. I had major abdominal surgery. My night nurse was very compassionate and took very good care of me for 2 nights. I was discharged with the insufficient amount of painkillers to take home and without a physio assessment or much information about what symptoms to look out for and how to help recovery. I had to contact my own GP to get enough painkillers. Once discharged I had to walk with my husband all the way to the car at the pickup parking as there was no porter or wheelchair available. I had given 1h notice and then let her know again 10minutes before my husband arrived to collect me.

Mr Vik Kapoor

Orthopaedic Surgeon

I contacted Mr Kapoor following a recommendation from a family friend at a point where my condition had become severe. I was unable to walk and was spending much of the day crawling due to pain. Mr Kapoor saw me promptly, and after discussion we agreed that a microdiscectomy was the best course of action. From my initial consultation to surgery was just six days, which was remarkable and hugely reassuring. The relief I felt when I woke up from surgery was instant. The sciatic pain had completely disappeared, and for the first time in a long while I was able to move freely. I genuinely feel that Mr Kapoor gave me my life back and put me firmly on the road to recovery. I would also like to mention Naomi, his secretary, who was consistently helpful and supportive throughout the entire process. Nothing was ever too much trouble for her, even when she was unwell herself. I would strongly recommend Mr Kapoor and the team at Spire Macclesfield to anyone needing spinal surgery.

Mr Aemn Ismail

Obstetrician & Gynaecologist

Under Mr Ismail’s care, I underwent a full hysterectomy alongside removal of my ovaries and a large cyst, by keyhole. Someone was looking over me when I found Mr Ismail; I feel incredibly lucky that he was my Consultant, and words really don’t do his skill or personality justice. Mr Ismail truly sets the benchmark for patient care and he sets it high. He is kind, empathetic, patient and, above all, human. He has a natural ability to put you at ease, which meant I felt completely comfortable discussing all aspects of my symptoms, treatment options and concerns with him. He always had time for me; I never once felt rushed and, most importantly, I always felt genuinely listened to. Mr Ismail is clearly exceptionally skilled in his craft, and it is evident how passionate he is about his speciality. His reputation precedes him, with every member of the medical staff I encountered speaking of him with the highest regard. I cannot recommend him highly enough.

VISIO Health

Ophthalmology

WOW amazing! I have worn glasses since I was 16 (53 years), initially to see the blackboard! Recently my eyesight deteriorated due to cataracts and I was referred to Visio. I was very nervous about having the operation but in retrospect should not have worried, it really was not stressful. I had Trifocal Lenses fitted by Ms Ranjit Sandhu and would describe the result as amazing and transformational. I was hoping for my eyesight to return to my pre cataract vision, it did far more than this as I now have excellent unaided vision for distance as well as for near. I now have better vision than I have ever had before, and don’t need glasses anymore! I was advised before the operation that a side effect may be an increase in Halo & Glare when driving at night, however, I have not experienced this and am very comfortable with my night driving vision. In summary my vision has been transformed thanks to Visio and I would highly recommend them.

Queen Square Imaging Centre

Diagnostic Pathway – Cardiac, Imaging (Scans), + 3 more

Arrived fifteen minutes before the agreed appointment time as requested. Waited a further 20 minutes before being taken into the pre Investigation booth. Advised to remove certain clothing and jewellery which I did. Ifudbt catch what the nurse ? Assistant quite says as she spoke so quickly. A reversed to this a that. I waited in the booty a further 10 -15 minutes. I opened the door. No one around. I went back into reception as I didn’t know where I should be. Wondering whether I should have returned to the reception. An assistant checked my details. Then a further assistant arrived and took me back to the booth. Scan itself. Could not understand the therapist heard part but again so quick. But held in there. Need more clarity clearer instructions. Speak slowly.

Cathedral Eye Clinic

Ophthalmology, Optometry

I had been considering eye surgery and attended Cathedral Eye Clinic to get a second opinion, having already spoken with a consultant in Dublin. Putting it simply, my experience in Belfast was far superior. The team at Cathedral ran a more comprehensive range of tests, assigned more time and personnel to my case, and were far better at talking through my options. In particular, I was very pleased that they were willing to give me their honest perspectives based on what they felt was best for me in the long run. Ultimately (based on their guidance), I decided not to go forward with any additional procedure at this time, but should I need treatment further down the line, I will not hesitate to go back to Belfast.

Ellern Mede Ridgeway | Eating Disorder Hospital for Children

Dietitian, Psychotherapy

An amazing specialised unit Which is a privilege for any child My son aged 17 was very very poorly suffering with ARFID and extremely low weight Our 5 month journey has been outstanding, beyond expectations, pleasant safe environment, friendly experiences staff a feeling of home to home, excellent opportunities to pursue studies, welcoming supportive staff at all levels and positions, overall a positive experience with having my son who restored his weight and has fighted his life threatening situation now leading a normal life Thank you to the whole team and the management structure.

Dr Sarah Wright

General Practitioner

I first saw Dr Wright for a coil fitting 4 years ago, the building a facilities we're lovely and Sarah put me at ease straight away. She talked me through the whole process and was amazing during the procedure. 4 years later, my partner and I are considering trying for a baby, so I went back to Dr Wright for the removal. Her patient care is so refreshingly calm and personable; she's very good at what she does, having the perfect balance of care and speed. She's made what can be an uncomfortable/painful procedure, one that has been a positive experience for me.

Professor Vinidh Paleri

ENT Surgeon

I was referred to Professor Paleri immediately I was diagnosed with thyroid cancer. He is currently conducting investigations so he can decide the plan to treat my cancer. In spite of my real terror I feel completely safe in his care and so so grateful for having being speedily transferred to him. Can I also mention that his assistant is Ma Muni King who is so kind and compassionate. This is a scary journey. To be cared for by Professor Paleri is a privilege.

Newmedica Plymouth

Ophthalmology

All I can say is I’m so happy having both my cataract operations with Newmedia. Nick and the team are fantastic. They all have the time and patients to answer all my questions prior to the op, during and after and I’m so happy with the results. At 54 years old and now I don’t require contact lenses anymore, this is life changing for me, so thank you all very much, I can’t express how much difference this has made. Kind regards Steve

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

It was great to be able to see Mr Steven Lau at the Spencer, although a great shame that the NHS does not recognise crossover between private and public services. I had paid £250 to see Mr Lau for the same consultation as I had on 7th January, meaning that I am no further along the path of accessing the treatment I’ve waited 21 months for. I am grateful, however, that I’m accessing private services via the NHS

Mrs Priya Prakash

Ophthalmologist

I found Mrs Prakash an accomplished professional in all my appointments with her, she put me at ease with all the procedures and treatments she carried out. If I ever should need any further or other eye treatments in the future she would be professional I would want to have treat me and would recommend her with confidence to anyone. I am really thankful for what she has done for me

Dr Kash Akhtar

Orthopaedic Surgeon

I got referred to Dr Akhtar last year I am now 4 month post operation of my torn meniscus and I am so pleased with the result minimal scaring along with a strong rebuild means I'm back to running already. Dr Akhtar is a calming influence who is brilliant in his consultation and explain his expertise incredibly well so you understand exactly what is going on!!

Miss Nataly Atalla

Obstetrician & Gynaecologist

It’s always a pleasure to see this lovely consultant, Nataly as she always makes me feel relaxed and is so easy to talk to. It’s not always the best experience to have examinations but she is very professional and has a wealth of experience and knowledge about HRT and menopausal symptoms. I would not ever consider going to see anyone else!

Mr Kirana Arambage

Obstetrician & Gynaecologist

Hello Kirana sir, I am deeply grateful for your patience , professionalism, and well explained details. I was given informative details regarding Endometriosis, treatment option which best fit for me .I received lots of reassurance from Mr Kirana which made me feel so much release.Thank you very much Sir for the support and treatment plan.