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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

Hiba first treated me for quite a serious ankle injury. From my very first session, I immediately felt comfortable and supported by her warm and friendly presence. This injury was extremely hard for me, as it meant I could not play my favourite sport, football, which was really tough both physically and mentally. However, each week my session with Hiba became the highlight of my week. Not only is she an excellent physio who guided me through a quick, safe, and thorough recovery, but she also took the time to explain everything clearly and made sure I always understood what we were working on. She never rushed me and always listened to how I was feeling, which made me feel truly cared for. On top of that, she has an amazing sense of humour, which really helped lift my spirits and made even the hardest rehab sessions enjoyable. After recovering from my ankle injury, I unfortunately injured my knee. Without hesitation, I knew I wanted Hiba to treat me again. Having already been through a tough recovery with her, I trusted her completely and felt reassured knowing I was in excellent hands throughout the process. During my knee rehab, she was just as supportive, knowledgeable, and encouraging, constantly motivating me to keep going even when it was challenging. Thanks to Hiba’s expertise, patience, and genuine care, I was able to regain my confidence and get back to playing football, the sport I love. I could not recommend her highly enough to anyone needing physiotherapy. She truly goes above and beyond for her patients.

Mr Nawar Abdulsattar

Orthopaedic Surgeon

I cannot express enough the professionalism and dedication to patient care from Mr Abdulsattar. It was my pleasure to meet with him again to discuss my new hip problems having met him in May 2024 and had my first hip replacement surgery in September 2024. Which incidentally was a first class experience despite the discomfort following the surgery. He reassured me and discussed the recent x ray Of my other hip and agreed that currently I do not require surgery but I would be able to contact his department within the next year if needed. I saw 3 different consultants two through local hospitals and paid privately for a third opinion over 3 years previously to referral to Practice plus at Barlborough. None were willing to free me from pain give and me a hip replacement. Mr Abdulsattar saw my x ray and straight away asked me “would you like a new hip” Having discussed my pain and suffering for 3 years he was and is an angel in my eyes. Thank you Suzanne S.

North Wales Eye Specialist Centre

Ophthalmology

I arrived circa 15min before my appointment time as requested and was greeted courteously by the reception staff before being lead to an examination room to undergo a basic check of my eyesight and health check/questionnaire. On retuning to the waiting area I was almost immediately greeted by Mr Bhargava. The consolation was just 5min after the appointment time, which is excellent. The consultation was thorough and very professional, Mr Bhargava has a very good manner and following questioning and examination explained all the parameters relevant to my condition. Mr Bhargava then went on to detail treatment and advice in a concise but detailed way covering all aspects very well. I left feeling that the visit was well worthwhile and that I had been treated well in all aspects of the consolation. I would have no hesitation in recommending Mr Bhargava to friends and colleagues.

Thames View at Charing Cross Hospital

Respiratory Medicine, General Surgery, + 39 more

We met the excellent Mr Arthur Dalton who has known me since 2023 when he led the outstanding NHS team (which included the ICU nurses) that saved my life after a brain subarahcnoid haemorrhage and, again, in 2024, when my aneurysm needed recoiling and a flow diverting stent was also inserted . This time we sought his opinion to help us decide between two treatments for a brain meningioma, after two previous consultations at another private hospital had created confusion and anxiety,. As always, with impeccable professionalism and a warm approach, he explained the pros and cons of each procedure in relation to my particular case, allowing us to finally make the decision that suited us best. It is always deeply reassuring and an absolute joy to receive Mr Dalton’s opinion. We feel extremely lucky to have met him.

Dr. Douglas Maslin

Dermatologist

I had an excellent experience with Dr. Maslin and would highly recommend him to anyone seeking dermatology care. Because of a history of skin cancer on both sides of my family, I try to receive regular comprehensive skin checks to ensure I am aware of any skin lesions that need to be treted or monitored. I had not had a regular check in several years, but Dr. Maslin put me at ease by taking a thorough accounting of my family history and performing a very thorough check, as well as making sure he answered all of my questions. In addition to being highly professional, Dr. Maslin is extremely friendly and personable. I couldn't have asked for a better skin check and feel confident in the evaluation I received.

Mr Nikhil Nanavati

Orthopaedic Surgeon

I recently underwent foot surgery under the care of Mr Nikhil Nanavati . This is the second operation I have had in less than a year under his care. .Both before and after my recent foot surgery my care has been excellent at every step. Everything was explained clearly of what to expect before and afterwards. All of my concerns were alleviated, although it is early days in my recovery I can already see a great improvement. I cannot thank Mr Nikhil Nanavati enough for his professionalism, care and attention. I am now able to look forward to getting back on track with active outdoor life. Thank you so much

Mr Stelios Myriknas

Obstetrician & Gynaecologist

I required a caesarean birth because my baby was in the breech position. Stelios was really warm and kind. He offered me a scan on the day to check if my baby had turned the right way around before the surgery. He listened to my birth preferences (delayed cord cutting and skin to skin) and my preferences were respected. I am sure this contributed to the success we have had with breastfeeding and my baby seems very healthy. My incision is also healing well, I did not have any infection or complications and we were able to go home after just staying for one night in the hospital, which I am very grateful for.

Mr Kuhan Rajah

Obstetrician & Gynaecologist

Mr Rajah is an outstanding fertility specialist gynaecologist. I saw him for my latest scan and felt completely at ease throughout the appointment. He was kind, calm, and very thorough, taking the time to explain everything clearly and answer my questions with patience and reassurance. His expertise and compassionate manner made a potentially stressful visit feel manageable and reassuring. I left the appointment feeling well informed and confident in my care. I would highly recommend Mr Rajah to anyone seeking a knowledgeable and supportive fertility specialist.

Dr Konrad Wronka

Orthopaedic Surgeon

Dr Wronka performed a total right hip replacement on me in mid-November last year. I met him first at a consultation, then again on the morning of my surgery and also that afternoon after surgery. I also saw him for a follow-up appointment in January. He has a very kind professional manner and took time to explain the procedure itself as well as what to expect afterwards. He was direct and explained things clearly, answering my questions fully. The whole experience was superb and I would have no hesitation in recommending him. Excellent.

Dr Andrew Barlow

Respiratory Doctor

Dr Barlow provided an outstanding consultation experience. He was extremely friendly and took the necessary time to thoroughly understand my issues. He clearly explained his thoughts on potential causes and outlined the immediate next steps. Once a diagnosis was reached, Dr Barlow put a very clear plan in place for follow-ups and was incredibly reassuring and precise regarding timelines and expected outcomes. His approach made me feel both comfortable and highly confident in his expertise as a consultant."

Vermilion - The Smile Experts Kelso

Dental Care, Dentistry

All staff at Vermilion are friendly yet very professional. I had an emergency referral after losing four front teeth in a sports accident. Every step of my treatment was explained simply yet in detail. This was especially important for me, a stroke survivor, who has difficulty understanding things. My entire treatment was gentle and painless. I was looked after exceptionally well by reception staff, dental nurses, dentists, hygienists. Would recommend Vermilion Kelso 100%. Thank you

Mr Rahul Bhattacharyya

Orthopaedic Surgeon

I would highly recommend Mr Bhattacharyya to carry out this form of surgery (arthroscopy). He was completely clear in what options were available to me, explaining the pros and cons of each one. Since my surgery , I am now approx 8 post and am participating in more exercise (strength training, circuit classes, Pilates etc) than I was doing prior to suffering the pain. He was completely approachable and empathetic.

UK Vein Clinic - Birmingham

Vascular Surgery

Not a good experience as I imagined paying privately would give. Unable to get prescription due to Dr putting my name as prescriber ? Telephone answering machine usually and although tried to sort I was left without medication . Reacted to dressings again so not feeling good at moment 😩 Please remember conversation during the procedure makes it a lot more invasive. Hoping this time I will free from pain !

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

I was seen very quickly once it was realised I needed a procedure. Every staff member I met was very professional, friendly, and polite, from reception to porters to nursing staff. I felt like I was taken very good care of throughout my visit. The nurse also explained everything to me very clearly and made sure I had a thorough understanding before my discharge.

The Pure Practice

Physiotherapy

I have been treated by Sonja at The Pure Practice over the last 6 months having been recommended to this Practice by my rheumatology consultant. The physiotherapy treatment I have received has been second to none and has helped me tackle the symptoms of my chronic condition. I have no hesitation in recommending The Pure Practice to you.