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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

I booked a consultation for my daughter, Olivia P,with Mr Robert Sutcliffe on Monday 24th November 2025 at 2.00pm. With Olivia’s full consent, I handled all communication on her behalf due to her work commitments. Before the appointment, Mr Sutcliffe’s secretary contacted me to ask whether the consultation could be moved to the following week. I explained that we were due to travel abroad for three weeks to celebrate my husband’s milestone birthday. She advised she would discuss this with Mr Sutcliffe. She later called back to confirm that, in light of our circumstances, Mr Sutcliffe was happy to keep the original appointment — which he honoured. I accompanied Olivia to her consultation. Mr Sutcliffe was exceptionally thorough. He examined her carefully, explained his diagnosis with clarity and compassion, and put both of us completely at ease as he outlined the next steps. He requested a further liver function blood test, which Olivia had done at Nuffield Health Wolverhampton. I asked Nuffield Health to send the results to both Mr Sutcliffe and Olivia’s GP, which was done. Mr Sutcliffe’s secretary informed me as soon as the results were received and assured me they would be reviewed promptly. True to her word, Mr Sutcliffe reviewed the results quickly. His secretary then advised that he had no concerns and that our planned follow-up in the New Year could go ahead as arranged. I would also like to note that, as we were leaving Harborne Hospital, we happened to see Mr Sutcliffe leaving at the same time. It was clear he had come in specifically to see Olivia that day, knowing we were travelling abroad — something he was under no obligation to do. As a family, we found this gesture incredibly thoughtful and deeply appreciated it. Throughout the entire process, Mr Sutcliffe could not have been more helpful, supportive or empathetic. I am truly grateful that we can now go away on our family celebration holiday with complete peace of mind, knowing my daughter is under the care of such a capable, caring and dedicated professional. Exemplary care — thank you. Mr Sutcliffe is thoroughly deserving of recognition Karen S P Mother of Mr Sutcliffe’s patient, O P

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

Dear Team, I would like to provide feedback, as my experience at Harley Street Specialist Hospital has genuinely changed my life. I want to say how incredibly grateful and eternally indebted I am to my surgeon, Mr Luke Cascarini. He has given me a completely new lease of life. He is not only an outstanding surgeon but an exceptional human being, and I cannot thank him enough for the care, precision, and compassion he showed throughout my entire journey. I would also like to express my heartfelt thanks to Janet, Dr Bosh, and all the nursing staff, as well as every member of the team right down to the wonderful ladies on reception, including Marianne. There are too many to name individually, but every single person played a role in making this experience extraordinary. The hospital itself does not feel like a hospital at all — it feels more like a health retreat where you leave as a better version of yourself. The environment, the warmth, and the standard of care are truly exceptional. For anyone suffering from sleep apnea, as I was, or dealing with any of the conditions treated by your specialists, I could not recommend HSSH and Mr Luke Cascarini more highly. You have all transformed my life in ways I cannot properly put into words. Thank you, sincerely, for everything. Warm regards, Mr Shefik

Thornbury Radiosurgery - Gamma Knife Centre

Neurology, Neurosurgery, + 1 more

My experience has been outstanding. From the first phone call to leaving the thornbury hospital. Hannah the centre manager and Farqi treated me amazingly. I felt safe in the cleanest, calmest environment. The information I received was top notch and I have never experienced such kindness to me. Dr Ibrahim was very kind and I felt that someone was finally listening to me after many months. The staff at the Royal Hallamshire, particularly Nancy and Lisa also went the extra mile and again were very kind. We travelled from East Yorkshire and therefore accommodation was arranged for us by Elaine which was very much appreciated. I WISH THIS MESSAGE TO BE AVAILABLE TO THE HOSPITAL MANAGERS. Janine RN

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

Arrived at diagnostics centre and was just expecting a consultation with a further appointment for procedure was feel anxious but was made to feel welcomed and reassured by all receptionist was really pleasant as was my nurse Eileen I believe her name to be. I then met Mr Muen who was very polite, reassuring and empathetic. To my surprise my procedure was carried out within this appointment saving me further anxieties, travel and time. I was absolutely taken back by the complete professionalism of all at Kingsbridge Thank you from an extremely happy patient.

Mr Donald Mcarthur

General Surgeon

I had a very large inguinal hernia and after a long wait I had my operation. From my original consultation with Mr. McArthur, his pleasant and reassuring manner gave me great faith in him, and his skill was outstanding. My follow up appointment was so reassuring and he confirmed that everything had gone great. As I am a very nervous type of person, I would venture to say that Mr. McArthur is truly a "hernia angel", such was the good work he did for me. Mr. McArthur and his anesthetist and medical and admin team worked great together. I am truly grateful.

Dr Foteini Kavvoura

Diabetes & Endocrinology Specialist

Dr Kavvoura said as extremely professional but also vey warm. I felt she listened to me and explained what she thought the issue was. She asked me several times if I had questions and it seemed important to her that fully understood and was happy with the consultation. Dr Kavvoura is clearly extremely knowledgeable but does not bamboozle with jargon, she is very clear and concise.

Dr Bhavin Kawa

Radiologist

Dr Bhavin Kawa was very informative at my appointment. He was very pleasant and knowledgeable giving clear explanations as to what he was looking for and what he was seeing. He was able to say it in a way that was not worrying and asks plenty of questions around what the problem was. He was extremely helpful.

Pause and Co Healthcare

General Practice (GP)

Having been completed ignored by my own GP, it was such a relief to spend time talking to Nadira and to be taken seriously. She is practical, thorough, and compassionate in her approach, and has supported me to make the right lifestyle and medical decisions for me. I wouldn't hesitate to recommend to others.

Professor David Warwick

Orthopaedic Surgeon

Prof Warwick listened attentively to my description of my symptoms, examining my hand and quickly explained the causes of my symptoms, with the aid of anatomical drawings. Gave me the options and the risks of each treatment. Treatment was delivered very efficiently with minimal discomfort.

Sarum Urology

Urology

Very impressed with every aspect from the prompt attention from Nicky Orchard all the way to all the pre operation, operation at New Hall and post operation appointments with Mr Brewin. Also very impressed by the attentive care given by all the nursing staff whilst I was at New Hall.

Dr David Hunter

Obstetrician & Gynaecologist

Everything was well explained and discussed during the appointment. Felt informed even during the scan. Options reviewed on what to do next including signposting to places that can help. Refreshing after 7 years in NHS system where it's one option or nothing and very impersonal.

LycaHealth Orpington

Endocrinology & Diabetes, General (Internal) Medicine, + 6 more

Excellent Miss Hanna is the best there is. Highly recommended by friends and the wider female community. Everyone you speak to knows someone who has seen her or have seen her themselves.. She is well known in the bromley area as the go to gynaecologist. Her experience is vast.

The iGP - Private Doctors - Swansea

General Practice (GP), General Practice (GP) (Video Consultation), + 3 more

The GP met us and put us at ease. We went straight to a consulting room which was clean and well lit. Explanations of conditions and instructions regarding examinations were clear. The GP was helpful and gave us advice regarding further actions to be undertaken.

Dr Jamal Hayat

Gastroenterologist

Having been very anxious about the entire process, Dr Jamal put my mind at ease. On the day, everything was explained to me in detail, staff/nurses were very friendly. Dr Jamal and his team were very professional and the diagnosis/ results were even better.

Mr Charles East

ENT Surgeon

He is very experienced and there’s nobody else I would’ve trusted to do my nose. I came from the US to do it and was totally worth it. Amazing results, little recovery time, and he always makes sure to be available when needed

Mr Farrukh Gillani

Orthopaedic Surgeon

Clear answers from Mr Gillani, I needed more information on specific topics before deciding whether to have surgery and he was able to advise me clearly on what the best choice for the right outcome for me would be.