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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

Excellent care - Cannot fault how Ms Adams and Mr Parker and their teams looked after my mother before, during and after her operation. We paid personally for the operation (~£40k) but our experience with the billing and payments and the wider admin team is in a complete mess. We had to pay up front for everything prior to admission, which was ok, but unexpected (could have been better communicated to us, rather than a sentence lost in some paperwork), and fairly sure the insurance companies which they usually deal with wouldn't do this. One of the payments/billing team then visited my mother in her hospital bed, 4 days after a major abdominal surgery and started demanding more money verbally (to be paid that evening/the next day) with no paperwork/invoice/backup). Some things weren't done as part of the operation and the Consultant messaged us to say that it should be discounted, but no adjustment has been made. I have requested detailed backup on numerous occasions, and nothing has come through. A real shame that the medical and care team have been let down by the Cleveland back office on this occasion.

GenesisCare Birmingham

Oncology

Upon arriving at Genesis care I was impressed by its warm, friendly and immaculate environment. The little touches like a jigsaw for patients to work on and the endless offers of coffee and biscuits were appreciated. The Staff and radiographers were incredibly professional and so very pleasant. They quickly put my mind at rest. They were really focused on making sure I was ok during the whole treatment journey. While undergoing treatment I got to meet a Penny Brohn counsellor which was very much appreciated as cancer and its treatment can be a very challenging time. Last but not least the addition of a fleet of drivers that took me to every appointment, waited for me, and drove me home was a real comfort. The drivers, like all the staff, were so friendly and chatted to me in a way that relaxed me and helped me feel calmer upon arrival. Cancer is a tough journey but everyone at Genesis Care made it much easier in so many ways. I cannot recommend the entire team, that make it work flawlessly, highly enough.

Loughview Health

General Practice (GP)

This was my first visit to this lovely private GP practice. Lots of parking and ground floor facility was the first tick. Lovely big bright windows another tick creating brightness in what is usually not available in most other medical establishments. No sooner on the door I was greeted with smiles and courtesy from the lovely, friendly receptionists who welcomed me and offered me refreshments. Plenty of books and magazines if I wanted but didn't need them as I was taken at my exact appointment time, another big tick. My GP, Dr Fiona Moore came out to greet me and as I'd completed an online form with my reason for attending she was on the ball with what was required. She was so relaxed and friendly I felt like I'd known her for a long time and I felt at ease answering any questions. Having examined me she knew what the issue was and reassured me. Overall a brilliant experience.

Mr Giles Stafford

Orthopaedic Surgeon

Less than 3 weeks from the op I am still amazed how smooth and well it's all gone.. I am walking unaided at home and with one crutch outside. There is hardly any pain although still considerable swelling (normal at this stage). What can I say, for me the man is a magician, apart form being a really lovely person. I chose Mr Stafford after seeing at least three other surgeons over the last 3 years and that was the best decision I ever made. The second best was to book 7 days post op rehab in the Wellington North, which included hydrotherapy which I continue as an outpatient. The team is fantastic. I also recommend you watch and follow Mr Stafford's videos where he demonstrates pre-op an post-op exercises. I guarantee you won't find a better pair of legs on the entire YouTube!

Mr Senthurun Mylvaganam

General Surgeon

I had both breast implants removed due to rupture and advanced capsular tissue which was causing pain and discomfort. My implants were 15 years old and were from a leading cosmetic surgery company in the U.K.. Mr Mylvaganam is extremely professional, kind and so easy to talk to. I’m 100% satisfied with every aspect of my treatment from start to finish and would recommend him without hesitation. I’m currently 2 weeks post op and couldn’t be happier with the results and I’m finally out of pain for the first time in 2-3 years.

Core LDN

Pain Management, Physiotherapy, + 1 more

Britany was absolutely incredible. I am blown away by the extra lengths she went to, to research my condition and check with all the medics and then put together an appropriate plan for me. And for her help liaising with my health insurer. She was so thoughtful and caring - I have honestly never experienced anything like it. Britany went so far above and beyond. Thank you. And, I am now fully recovered from my frozen shoulder without surgery!

Schoen Clinic Chelsea

Coaching, Holistic Therapy, + 7 more

The team at The Schoen Clinic have been nothing short of exceptional. They have been supportive, responsive, and genuinely caring throughout an incredibly difficult time for our family. Their consistency, professionalism, and compassion made an overwhelming situation feel more manageable. I have nothing but positive things to say about every interaction we have had with them, and we are truly grateful for their care.

Dr Piers Clifford

Cardiologist

Dr Clifford always finds the time to listen and reassure at a level the patient can understand. At my last visit he did just that, enabling me to leave the consultation worry free, having been reassured about my blood pressure and heart rhythm. He also made it clear that I could always approach him for reassurance if I had further problems and that a review NHS appointment would be made for me anyway a year on.

Mr Andrew Fitzgerald

Orthopaedic Surgeon

Mr Fitzgerald is a fantastic specialist who takes the time to listen to his patients, offering the best advice, ensuring a great patient experience from an initial consultation to post surgery follow up appointments. Mr Fitzgerald explains in an easy to understand manner the various different treatment options available, and potential benefits from the various options.

Mr Matthew Ward

ENT Surgeon

Greeted superbly with a wonderful genuine smile from Thina .. what a difference it makes .. thank you 😊 Mathew was very thorough, explained everything as he saw things to be re my results of my scan, was so reassuring and patiently answered every one of my many questions and most importantly.. very kind. Thank you Mathew ☺️

Dr Robert Hone

ENT Surgeon

Dr Hone made me feel at ease as soon as o arrived, my car broke down at the hospital site and he calmed me down. I loved his explanations of what i was going through, he explained it in detail and was really articulate. I am grateful that i can finally tackle what my issues are and move on with my life. Thanks Dr Hone!

London Pregnancy Clinic

Clinical Genetics, Obstetrics & Gynaecology, + 2 more

I had a great experience at the London Pregnancy Clinic when we went for our anomaly scan. The staff were warm and professional, and everything was explained clearly and thoroughly. The scan itself was very detailed, and I left feeling satisfied, reassured, and genuinely happy with the care we received. Highly recommend!

Mr Rob Bethune

General Surgeon

Everything was explained to me with regards to my recent operation and I felt completely at ease in knowing that my operation 16th October was a complete success and that my surgeon Mr Bethune was a excellent surgeon which made my future assured with the knowledge of the operation being a necessity for my well-being.

Southside Medical Private Clinic

Child & Adolescent Psychiatry, Audiovestibular Medicine, + 7 more

I took my toddler son who was very unwell the last couple weeks and I was very concerned. Doctor Matthew Oates is a lovely doctor and I felt at ease and my concerns listened to and heard. I would like to thank doctor Matthew for an easy comfortable and super fast last minute appointment. Thank you so much

Mr Daniel Sinitsky

General Surgeon

I was really well looked after. Everyone at the hospital were lovely, kind and friendly, but I particularly enjoyed the reassuring nature of Dr. Sinitsky which had a brilliant balance of professionalism and warmth, which made me feel calm and well looked after from my initial consultation to surgery.

Meadows & Wood Hearing Care - Portishead

Audiology, Diagnostics & Testing

Meadows & Wood in Portishead is my first port of call if I’m having any type of ear problem. Toby provides excellent care and sound guidance. Their current surgery is well positioned centrally in Portishead - walkable or with adequate car parking. I highly recommend them.