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Skylight Psychiatry

Psychiatry

Both of my clinicians were friendly and professional. In particular, Hannah Geary was excellent - reading my report from her, I felt she really listened and understood my situation and experiences. A few negative points: I arrived around 5-10 minutes early for my in-person appointment and no one from Skylight was listed on the outside of the clinic. I tried to speak to someone else on the buzzer list, but they couldn't help. I then rang the Skylight number and got an answer machine. Only then did my clinician arrive - he said he didn't know my appointment was at 9.30am as he never does appointments that early. This was an unnecessarily stressful experience, and when relaying this to Hannah Geary, she asked for my permission to escalate this. The wait time on communication was much longer than I would have expected. My report was also delayed because my early developmental questionnaire was somehow not linked to my profile. I received initial emails saying everything was complete in October, but then the eight-week timeline passed and I had to chase up. Had someone contacted me earlier to say there was a problem (which was easily rectified), I would not have had to wait an extra month to get my final report. I also haven't received confirmation that my request for extra sessions has been acknowledged and a rough timeline for these, so will follow up on email.

Mr Raghav Dwivedi

ENT Surgeon

I visited Dr. Dwivedi for an ear problem with a constant ringing sound that was affecting my daily life. He listened very carefully to my symptoms, examined me thoroughly, and clearly explained what could be causing the problem. He also suggested the appropriate tests to confirm the diagnosis and guided me through each step. After reviewing the results, he prescribed the right medication, and I am happy to say that my condition improved and I was cured. Throughout the consultation, he was calm, patient, and never rushed. Dr. Dwivedi is not only an excellent and knowledgeable doctor, but also a genuinely kind and caring person. I would highly recommend him to anyone looking for a trustworthy ENT specialist.

Professor Francis Chinegwundoh MBE

Urologist

I was extremely anxious to get another cystoscopy as I had a very bad experience on the NHS where I experienced probably the worst pain I have ever had when the numbing gel was pushed down my urethra. Professor Francis throughout the entire process from my first consultation, to the cystoscopy itself was amazing, as were all the staff and nurses. But in particular Francis was able to keep me calm and he took his time when putting the numbing gel in. I felt very little pain, and the experience was obviously not enjoyable but it was the best outcome. So I just want to thank Prof Francis for being very careful, and listening to me.

Mr Denis Tsepov

Obstetrician & Gynaecologist

Dr. Tsepov and his team have been so exceptional through my whole experience. I cannot express how grateful I am to the whole team for making me feel heard and safe. Dr. Tsepov and team also made a huge effort to make it possible for me to fly home to see and help care for my mom who is battling pancreatic cancer. I have had quite a few different surgeries and Dr. Tsepov has been one of the best at making me feel confident in the diagnosis and treatment plan. Vicky the specialty nurse is an angel and Nadia has handled all of the admin seamlessly. I couldn’t be happier to have found LEAPS and to be a patient.

Mr Edmund Ieong

Orthopaedic Surgeon

This was a streamlined procedure which was informative and accommodating at every point. The admitting process was thorough and welcoming. The surgical team under Mr Ieong were professional, friendly and reassuring. The surgery alleviated the chronic pain I had been suffering and this was evident even in the recovery room! I find Mr Ieong accurately knowledgeable and very personable. I would recommend him for any foot and ankle diagnosis and treatment. He has a wealth of experience to support this comment.

Harley Street Hearing

Audiology, Ear Care

My second visit to the Harley Street Hearing clinic and I found everything just as professional as the first time. I have worn Lyric aids for many years but struggled to get them locally after my audiologist decided that it wasn't cost effective for them to offer the service. The service from Lerissa was top class - she told me so much more about the product than I've heard elsewhere.

Mr Eric Mutema

Obstetrician & Gynaecologist

From the moment you walk in your greeted so very warmly.Mr Mutema is a very kind and understanding consultant. Very knowledgeable he is an all round good man..Thank you for all your help and kindness on very personal issues .And thank you to all your kind reception staff and not forgetting the wonderful hard working HCA what can I say your all amazing 😀

Miss Jo-Anne Dartnell

Orthopaedic Surgeon

Jo is always kind, considerate and extremely patient with my son, who has SEND. She takes the time to really get to his level, explains things clearly, and never rushes appointments. Her calm, reassuring manner makes a huge difference, especially when he is anxious. We always feel listened to and supported, and her care has been outstanding.

Mr Stavros Karamanakos

General Surgeon

Mr Karamanakos couldn't have made the process any easier. He is incredibly knowledgeable & supportive throughout the process. He explained every detail in a way that was understandable which put me at ease. I felt as safe as I could going into my surgery with him. His support after the surgery was great also. Couldn't recommend enough!

Equilibria Health

Psychology, Psychotherapy

I would say my experience was terrifying to start with but through time the experience became enjoyable and I took a lot out of each session it’s hard to find fault with the treatment I’ve received from Corinne and would say 10/10 it’s helped me no end to cope with my mental health which I used to look at as a sign of weakness

Professor Vik Veer

ENT Surgeon

The entire service provided by Professor Veer and his team, from the initial consultation to the surgery and follow-up was excellent and very well organized. I am delighted with the results of my surgery. I haven't been able to breath this well for a long time. I wish I had done this much sooner.

Freedom Vision - Chester

Ophthalmology

IIt does not present as a hospital, it is a clinic. Pleasant waiting area. Coffee and biscuits on tap. No piped music is a bonus!.. The only thing negative is being called forward to just wait in yet another area. I would prefer to be called and go straight for testing..

Cathedral Dermatology

Dermatology

I was anxious about my procedure but the clinic has such a warm atmosphere. The receptionists and nurses are friendly and welcoming. Dr Murphy put me at ease, explaining everything that was going to happen. I knew I was in very good hands.

The Medical - Temple Quay

Physiotherapy

I have been coming since a car accident and whiplash. Everyone has been friendly and encouraging. Exercises are explained well, and if you forget some of the details their website is very good and personalised to my needs. Well done all.

Spire Methley Park Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 14 more

Mr Newman’s treatment was everything I could’ve hoped for. He operated on my knee and it’s the best it has been in a long time. Could’ve asked for better treatment. All the staff that saw to me were amazing, friendly and compassionate.

The iGP - Private Doctors - Newport

Diagnostics & Testing, General Practice (GP), + 10 more

Every time I’ve been to the clinic, the nurse has been lovely receptionist is great and everything is all good. You can’t ask for no more. I think you’ve got it down to a excellent experience for the customer thank you so much