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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Miss Srividya Seshadri

Obstetrician & Gynaecologist

Dr Seshadri is an exceptional IVF specialist who makes a profound difference in her patients’ lives. From the very first consultation, her calm demeanor, deep expertise, and honest guidance inspired confidence and hope. She listens patiently, explains every step clearly, and ensures all questions and concerns are addressed with care. What truly sets Dr Seshadri apart is her compassion and personal involvement in each patient’s journey. IVF can be emotionally and physically demanding, but her reassurance, positivity, and encouragement make the process far less overwhelming. She treats every patient with genuine empathy and respect, never rushing decisions and always prioritizing what is best for the individual. Her professionalism, dedication, and commitment shine at every stage of care. I am deeply grateful for her unwavering support and guidance and would wholeheartedly recommend Dr. Seshadri to anyone seeking the best IVF specialist. She is not only highly skilled but also kind, approachable, and truly invested in her patients’ well-being and success.

Mr Shantanu Gudsoorkar

Ophthalmologist

Bilateral cataract surgery – an excellent experience from start to finish. The improvement in my vision has been remarkable—not only is everything much clearer, but my previous short-sightedness and astigmatism have also been fully corrected. Night driving, which was previously very difficult and something I had to restrict significantly, is now effortless. My distance and intermediate vision are pin-sharp. From the outset, Mr Gudsoorkar explained clearly that my eyes were not suitable for lenses providing reading vision, and that I would still require reading glasses. He reassured me that inexpensive off-the-shelf reading glasses would be perfectly adequate, which has saved me over £400 a year compared to my previous prescription glasses. I’m extremely pleased with both the outcome and the care I received throughout.

Cathedral Eye Clinic

Ophthalmology, Optometry

I recently attended an initial appointment and was very impressed with the service. All staff were friendly, professional, and welcoming. The optician/optometrist carried out a range of detailed tests on both the health and vision of my eyes, and explained every result clearly. In the end, I did not need to proceed with any treatment at this stage, as it would not significantly improve my sight. I was advised that waiting a year or two would give better value and a more meaningful result. It was reassuring to see that the practice prioritises what is genuinely best for patients rather than recommending unnecessary procedures. Overall, an honest and professional service that inspires confidence.

Mr Jonathan Bhargava

Ophthalmologist

I was warmly greeted by Mr Bhargava just 5min after the scheduled appointment time, which is excellent. The consultation was thorough and very professional, Mr Bhargava has a very good manner and following questioning and examination explained all the parameters relevant to my condition. Mr Bhargava then went on to detail treatment and advice in a concise but detailed way covering all aspects very well. I left feeling that the visit was well worthwhile and that I had been treated well in all aspects of the consolation. I would have no hesitation in recommending Mr Bhargava to friends and colleagues.

Vision Scotland Edinburgh

Ophthalmology, Optometry

From my initial enquiry about Refractive Lens Replacement surgery, through my surgery and aftercare I have had excellent care from Vision Scotland. Everything was clearly explained and the surgery has left me with the desired result, 20/20 vision with no glasses needed. The only (slight) negative difference here is a greater need for good light when reading at night or close work. The procedure was pain free and I have had no complications. I am looking forward to enjoying the results for (I hope) many years to come. Thank you to all staff involved with my care.

GenesisCare Nottingham

Oncology

I was anxious and didn't know what to expect during my SABR treatment for Prostate Cancer, but during the Planning Scans, it was explained to me what would happen and how to prepare for the treatments. Every stage was well organised, professional, and caring. A dedicated team looked after me very well. The car organised by Genesis picked me up for my appointments, with the same driver each time, making me feel at ease. The treatment sessions were comfortable throughout. I am very grateful to the team who looked after me so well.

Mr Mario Teo

Neurosurgeon

I will be forever grateful to Mr Teo. His surgical skill has meant minimal long term effects despite such an extensive surgery. He is also a wonderful human being. Kind, compassionate and reassuring which was much needed at such a vulnerable time. He always answers my questions in a way I can understand and seeks to understand my concerns and what is important to me. I feel truly lucky that he has been my surgeon (twice!)

Fitzrovia Suite

Obstetrics & Gynaecology

We couldn't have asked for a better team to take care of us during the few days we spent at Fitzrovia suite. Consultants, nurses, midwives, anaesthetic, theatre teams were very kind, understanding and caring with us. We felt so contained, supported and cared for. In the first days leading to birth and the few days after birth, we got to feel safe in a bubble or care thanks to all of you.

Mr Paul Parker

Orthopaedic Surgeon

The whole experience from start to finish was excellent. I must admit I’m 60 years old too much weight so the thought of an operation was worrying to say the least. But from Mr Parker, nursing staff, theatre staff and everybody else involved really do put your mind at ease. They all make a bad 6 months seem somewhat enjoyable.

Spire Murrayfield Hospital Wirral

Cardiology, Cosmetic (Aesthetic) Medicine, + 16 more

Was left waiting to go home after op - communication breakdown between day staff & evening staff and no follow up appoint for stitch/wound check - had to change dressings myself and contact BUPA for arranging appoint weeks later. Overall staff were lovely but possible lacking in cover/number of staff availability.

The Skin Surgery

Dermatology

All the staff were welcoming and friendly. It was my first time and they couldn't have done more for me to ensure I was at ease and comfortable. They took time to explain things from the initial telephone consult, through to the end of the appointment and discussing aftercare. Would absolutely recommend.

Dr Kamlesh Mohan

Respiratory Doctor

Dr Mohan was extremely compassionate. He listened to my symptoms and then carried out a thorough examination. After reviewing my investigations he explained to me what was wrong and the necessary treatment. At all time he talked to me in language I could easily understand and involved me in any decisions

Friends Medical Service

Audiology, Cosmetic (Aesthetic) Medicine, + 15 more

I cannot thank or rate this clinic enough for their constant support. The availability of appointments is fantastic. The staff at reception and Dr Abdel have been amazing so friendly. The clinic is always clean and tidy. I would pick coming here over trying to get an appt through my local GP.

Mr Alistair Mayne

Orthopaedic Surgeon

I am very happy with the consultation and treatment I received from Mr Mayne. So far the steroid injection has helped ease my knee pain a lot and am now painfree for the 1st time since my injury before Christmas. Could not fault my experience and am very thankful for his timely intervention.

Mr Seb Sturridge

Orthopaedic Surgeon

All in all a very professional and effective experience by Mr Sturridge delivered with understanding and compassion, right from the initial consultation to the post op review. The care and staff from the Mount Alvernia team were also excellent.