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Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

I am at Kingsbridge Hospital for partial knee replacement surgery. Surgical Ward 1 - 28/11/2025. I am writing to express my deepest and sincere thanks for the outstanding care I am receiving during my stay at Kingsbridge Hospital, Ballykelly. The professionalism and kindness I am receiving during my care is outstanding. Sarah, Kerry, Laura & Kim (night staff) from Ward 1 have all been wonderful, nothing was any trouble and I want to thank them for going above and beyond to ensure my well being. Unfortunately, I can’t remember all the names of the staff on ward 1 when I booked in, but again these staff were amazing (Keavsa/luke). I have felt very at ease during my stay and that has come across naturally from you all. You deserve recognition for all your hard work and care you have provided. Please convey my heartfelt thanks to all the staff involved in my care, including the doctors Mr Acton, Dr Brian OG McLary and their team who showed exceptional expertise. Not forgetting the physio. (Fiona)? A big heartfelt thank you to you all. Joanne K

Mr Himanshu Shekhar

Neurosurgeon

Mr Shekhar arranged to see me at short notice when I was terribly suffering from lower back pain/ right leg pain. Initial consultation was efficient whilst still taking the time to understand the background of what happened. He also took the time to explain what his initial thoughts were but arranged an MRI scan to confirm his thoughts. MRI scan results were shared with me very comprehensively and Mr Shekhar gave me a list of options with realistic outcome possibilities for each including success rate, details of how the procedure would take place etc… I opted for a nerve block injection which Mr Shekhar performed himself in theatre. I’m never sick and don’t get injured so all this was a first to me but his explanations throughout (including during the procedure) made me feel at ease. Whilst the pain is not fully gone (which I knew was a risk), it has improved in the weeks following the injection and I am now hoping time will do the rest.

Mr Nev Davies

Orthopaedic Surgeon

From the moment I first met Mr Davies I had total confidence that he knew exactly what was going wrong with my knee and how he would correct it. On the morning of my operation he found time to come and talk to me and again soon after the operation he came in to assure that it had gone well. I saw him again about 2 weeks after the op to have the stitches removed and an x-ray to confirm that all was well and then again about 6 weeks later for another x-ray and some words of assurance, after which I was free to get on with my life, subject to some advice on what I should and should not do. I have just had my final consultation, which confirmed that my knee is doing well and will be back in full working order before too long. I could not have asked for better care and I have to put in a word for Debbie, Mr Davies's personal assistant, who was very helpful in dealing with some inefficient admin from the Circle.

Moorfields Private Eye Hospital

Ophthalmology

Very unorganised, got the bill twice with no explanation. Called and had to speak with 3 people and still no one knew what bill was correct. The Surgent secretary told me to ignore one of the invoices which turned out was wrong. First time I arrived for the consultation I was told that the surgent who I was going to see wasn’t there and they advised me to go home. It turned out he was there and waiting for me. Second time they couldn’t find my file and didn’t know what to do or why I was there. 3rd time lucky you would think, I was told to wait in the waiting room and I did without being told there were two waiting rooms and I was in the wrong room and the surgent called me and wondered if I was on my way. On the positive the surgent and the operation was great but I do wish it was a bit more organised and that the information given to the patients was with a follow up to everyone involved.

Mr Jibu John Joseph

Orthopaedic Surgeon

From the very first consultation Mr Joseph went through everything and explained exactly what would be happening and put my mind at ease, he had a first class manner and was very professional in delivering the whole procedure and experience, right up till day of surgery he was always there and so welcoming and made the whole experience sound as if it was a very straight forward surgery for him to perform and I would be well looked after in his capable hands. He was so right . . . . . After six weeks from surgery had my final visit and again he showed the x-ray and explained how well and Good the surgery had gone. A true Legend in his Profession Thank you once again Davina F.

Mr Hussain Alnajjar

Urologist

I had micro-TESE surgery with Mr Alnajjar and the entire experience was exceptional. He successfully retrieved sperm for us, which has now given us the chance to move forward with IVF next year. What stood out most was how personal and reassuring his approach was. We had met him a few times before the procedure and he always made both me and my wife feel calm, confident, and fully informed. The follow-up care has been outstanding — nothing felt rushed, and every question was answered clearly. His PA and the communication throughout have also been first-class. A genuinely brilliant surgeon and a top professional. Highly recommended.

Mr Sanjay Agrawal

General Surgeon

10 out of 10 service. . Mr Agrawal inspires confidence so you feel you are in very safe hands. He is kind , reassuring but gives very clear information of all aspects of the procedure. On meeting Mr Agrawal I felt very confident and calm about the procedure and did not worry about operation. His qualifications and general manner is one of great skill and trust. After surgery the whole staff were brilliant explaining aftercare and medication. The whole experience has been very positive with excellent care from start to finish. I will always be Grateful to Mr Agrawal and his team.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

My stay at Delamere was incredible I would highly recommend it. The staff were so friendly and nice, every single one of them knew my name from day 1 which made me feel a lot more comfortable and safer. The structure of the groups and days were well thought out through. Every group was informative, engaging and interesting. They offer many 1-2-1 sessions to allow for a more focused therapeutic approach, all the therapists and mentors were highly knowledgable and compassionate. The food was great with plenty of options and flexibility. I’m very thankful to have got to stay here.

Ms Pippa Sangster

Urologist

Ms Sangster played a pivotal role in our fertility journey, resulting in the birth of our baby boy in October. From our first appointment, we knew she was the best surgeon out there to support us through this challenging time. Ms Sangster was very clear on our options and managed our expectations well, while helping us maintain a positive mindset throughout. She was extremely patient in answering our questions and ensuring we felt comfortable with the decisions we were making. We would highly recommend Ms Sangster!

HCA Healthcare UK The Harley Street Clinic

Breast Surgery, Cardiology, + 9 more

Couldn't praise Mr Tang anymore. From the moment I met him, kind, knowledgeable, calm, and I felt at ease even though I ripped my bicep less than a day before meeting him and was in a serious amount of pain. There wasn't a question he couldn't answer, and the surgery was as painless as it could have been. He did say he has never seen a bicep recover so quickly, which I am very proud of; however, I think that was more him than me. Thank you again.

Ms Sophie Corbett

Dietitians

My sessions are a held by Sophie, who is friendly, validating, supportive and widely informative. She pushes me just enough for me to be able to accomplish my goals and is there to problem solve if things don’t go as expected. Sophie gives more than nutritional advice and I have found our sessions to be a safe space to improve my lifestyle. Sophie is a great advocate and inspiration for health and wellbeing.

Endocare Diagnostics

Gastroenterology

Best to make sure someone attends with you to ask the questions you might be to groggy to ask at the time. Would be nice if staff shared communication as I have frozen shoulder and I only had chance to tell the lovely Laura staff nurse who reasured me. Dr Ahmed introduced himself and Ruby too...I had to ask what they found and was given printed details at the end. Overall positive. Thank you!

Simply Meds Online Pharmacy

Pharmacy

Really simple to order medications. Fairly straightforward experience. The problem starts and ends when the fact that they use Royal mail for deliveries. Had I known, I would have ordered elsewhere. Royal mail consistently mess up on deliveries especially on my area, and it's impossible to get through to customers service (which is non-existent really at Royal Mail).

Well Life Clinic Oxted

Allergy Medicine, Clinical Genetics, + 12 more

I highly recommend the staff and practice. The doctors are kind thoughtful caring and holistic in their approach to your health. They are reassuring and proactive in their care. The support staff are efficient kind and welcoming, My experiences are first class and I am grateful to have their support and help when I have been feeling unwell and feeling concerned.

Westminster Women's Clinic

General Practice (GP), Obstetrics & Gynaecology

I recently had a gynaecology appointment at Westminster Women’s Clinic and had a wonderful experience. The receptionists were incredibly welcoming and made the whole process smooth. My doctor explained everything clearly, which really put me at ease. I felt well cared for throughout my visit and would highly recommend the clinic.

Dr Sudipta Sen

Paediatrician

Dr Sen & The Orchard Clinic have provided our family with a first class service. An expert in her field, she has allowed us to navigate our child’s journey. Her knowledge, experience & guidance has unlocked secrets into the unbelievably complex neurodiverse world. Our child is happier & better understood. Thank you Dr Sen