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Dr. Krista Farrell

Neurologist

The appointment itself was very disappointing. The neurologist Dr Farrell came across as judgmental and dismissive, suggesting that my symptoms might be exaggerated or imagined, despite my clear explanations and the supporting observations of multiple professionals and people close to me. I explained that my NHS GP, my HCA specialist, and my Bupa doctor had all independently recognised my neurological decline and recommended that I see a neurologist. I also made it clear that my symptoms were not stress-related - my NHS doctor had actually prepared me for this appointment by enrolling me in a stress management course specifically to rule that out beforehand. Despite this, the neurologist repeatedly challenged what I said, often rephrasing my statements inaccurately. At one point, she remarked, “You’re the only one who has witnessed and confirmed this,” even though I had stated several times that healthcare professionals, work colleagues, and family and friends had all noticed my decline. I found this approach extremely frustrating - I may be forgetful due to my condition, but I am not an idiot. How can my symptoms be “made up” when I have, on several occasions, accidentally taken double doses of my prescribed medication simply because I forgot I had already taken it? To be completely honest, I also felt there may have been a cultural element to her attitude. She appeared to be Caribbean by her accent, and as someone of Caribbean heritage myself (though born in the UK), I sensed a strong cultural bias. Her facial expressions while I spoke often appeared strained or uncomfortable, almost as if what I was saying physically pained her to hear. Historically, Caribbean women are often expected to be strong and stoic - to “just get on with it” - and it felt as though she viewed my seeking medical help as unnecessary or self-indulgent. At times, it even seemed as though she believed I should be grateful simply to be seen by a private specialist, despite the fact that the appointment was covered by my Bupa insurance. Overall, the experience left me feeling unheard, judged, and disrespected. When she asked about my profession, she seemed surprised by the level I work at and the respect I have earned in my field, which only seemed to increase her discomfort. At one point, I had to speak firmly to reiterate that I am highly regarded in my role. I have a follow-up appointment with a neuropsychiatrist, but after this experience, I am honestly not looking forward to it. I can only hope that they will be more open-minded, empathetic, and willing to engage with both my account and the clear evidence provided by other medical professionals.

Dr Kirsten Mackay

Rheumatologist

Dr. Mackay is one of those rare doctors who with knowledge, experience, interst and genuine warmth. It is always lovely to meet with her, She takes care of her patients very well and peronally. Every consultation feels warm and personal. I was diagnosed with Psoriatic Arthritis at the age of 26. She cautght it very very early and picking it up so early on, I must say - she is exceptionally talented. I am 30 now, and this disease is out of my life forever (Fingers crossed ). Had she not been there to help me diagnose it at an early stage, I dont know what wouldve happened. I am glad I got the opprtunity to connect with her. So humble and so patient. She takes her time, never rushes, and genuinely makes you feel cared for and understood. She truly takes the time to listen and explain everything clearly. Her medical knowledge is phenomenal, a perfect blend of heart and expertise. Honestly, if there were 7 stars to give, she deserves every single one!

Newmedica Northampton

Following my initial consultation I was offered a date for my surgery which was only two weeks ahead which completely surprised me as I expected a much longer wait I attended my surgery and was treated with courtesy and respect by all of the staff I encountered I was put at ease both before and during the procedure my surgeon My discharge nurse explained clearly what I needed to do with my medication and also how to keep my eye clean I received a phone call from a nurse the day after my surgery checking that everything was okay. I have nothing but positive things to say about the whole experience and would recommend Newmedica to all of my family and friends.

Midlands Women's Health

Obstetrics & Gynaecology

I attended MWH Clinic and had consultations with Ms Latthe & an ultrasound scan performed by Dr Balogun. Ms Latthe was fantastic and thoroughly addressed my health concerns - I felt very reassured. I would definitely return to Ms Latthe if I required any surgical treatment in the future. Dr Balogun was so lovely and very kind. I was made to feel very comfortable throughout & her assistant made my feel totally at ease. I cannot fault the service I have received. Booking appointments was a seamless process & Nicole was excellent in all communications. Many thanks

The Horder Centre

Orthopaedic Surgery, Physiotherapy

Very useful. As I was anxious ,having driven from Worthing I did forget to ask Mr Anderberg about alternative medicines to relieve pain. I am taking curcumen, CBD, and have ordered chilli pepper cream . In the hope these products will help relieve pain. Also I missed completing the registration form sent with your initial letter . I am not IT ‘savie” and struggle with my I Phone and I Pad on occasions when I do not understand instructions . I have ,however on 3rd attempt, managed to print the encrypted letter you sent me today . Thank you, E.A.

Dr. Andy Brown

Dentist

Today I came to the practice to visit Dr Andy Brown. I was initially quite nervous however every member of staff was so welcoming and comforting. Upon entering I was greeted by the front of house and offered a hot drink. The waiting room was soothing and I didn’t have to wait very long before the nurse called me in. I expressed my concerns and worries and Dr Andy talked me through all off them and really reassured me. He gave me options and explained them all thoroughly as well as giving me advice on what I need. I highly recommend going to him.

Mr Christopher Challand

General Surgeon

I have just had my 2 weeks post operation appointment with Mr Challand...he is a true gentleman and professional....after discussing how I feel and asking if I had any concerns...he explained how everything went and he was pleased with the outcome... I cannot praise him enough...he's approachable, caring and has an easy going manner that puts you at ease...not to mention a good sense of humour..I truly wish all Consultants were like him....As for my op...it couldn't have gone better...very very pleased..highly recommend Mr Challand.

Spire Norwich Hospital

Breast Surgery, Gastroenterology, + 17 more

On arrival everything was explained, my operation was carried out with minimum waiting time, the nurses and anaesthetist were excellent, as was the surgeon, the next thing I recall is being in the recovery room and being wheeled back to my room, very good after care with constant visits from staff. I was able to leave hospital after one night, now six weeks later following expert advice from physio my knee is improving all the time. I would fully recommend the Norwich Spire Hospital.

Mr Benjamin Jones

Fertility Medicine, Obstetrician & Gynaecologist

Ben has been absolutely amazing. We had Ben step in when another doctor was on leave and decided to continue our fertility journey with him as he was very dedicated and involved every step of the way. Ben had clear explanations and was always available. Furthermore we were really happy with Ben being so open about and informed about supplements and other factors impacting fertility aside from just the clinical side of things. Highly recommend Ben!

Mr Sivaraman Subramanian

Orthopaedic Surgeon

I had a total left hip replacement carried out and the whole procedure from start to finish was carried out in a totally professional and relaxed manner. The knowledge of Mr Subramanian and the hospital staff was superb. I was initially nervous about the procedure but every step was explained and I had the chance to ask any questions I felt necessary. I didn't feel rushed at any point and I have no regrets at all about having the surgery.

Mr Wing Chan

Ophthalmologist

Mr Chan is not only a first class surgeon, but a wonderfully kind and caring Dr. From the initial consultation, through to the surgery he explained all I needed to know in simple language, so I was aware of everything that was happening during the procedure. His calm, quiet manner was most reassuring and I would strongly recommend him to anyone going for cataract surgery.

Mr Giles Davies

General Surgeon

My recent experience with the doctor was really positive. I went in for a biopsy feeling very nervous about my health, but the nurses and the radiologist were absolutely amazing. They made me feel comfortable, explained everything clearly, and reassured me throughout the whole process. I left feeling much more at ease and grateful for the care and kindness I received.

The London Independent Hospital (part of Circle Health Group)

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

To a person, everyone involved with my care has been terrific at the London Independent Hospital. This includes the pre-op team, in-patient doctors and nurses, in-patient kitchen/chef team, reception staff, surgery team, the physiotherapy team and of course my consultant surgeon. I feel very lucky to have been a patient at this hospital.

HCA Healthcare UK The Wellington Hospital Outpatients

General Practice (GP)

My hospital experience was equally positive. The entire team—nurses, administrative staff, and support personnel—were attentive, compassionate, and highly efficient. I felt well cared for at every stage, from admission to recovery. The environment was clean, organised, and reassuring, which made a challenging time much more comfortable.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

I went to see Dr Cumming, I found his excellent warm & friendly. My appointment was at 1.30pm & Dr Cumming suggested an MRI scan this was done at 2.30pm one hour after my initial appointment. This is amazing service. I found all staff right from the receptionist to the radiographer amazing. The clinic was spotless as well

Physio Remedies

Acupuncture, Hand Therapy, + 3 more

Came in with sore left glute and pain in knees making lunges painful. Diagnosed with imbalance left side v right upper and lower. Adhered to a programme to address and although no quick fix I got there and am now free from pain and have finished 3 individual Hyrox events. Many Thks.