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Mr Stephen Dalgleish

Orthopaedic Surgeon

Aged 42 I had some complex tears in my meniscal cartilage, revealed upon examination by MRI scan. This had been causing me significant discomfort and intermittent swelling behind my knee for many months before seeing Mr Dalgliesh. I am a keen runner and wanted to explore the possible options to get me back at it asap. After already having had a partial meniscectomy approximately 20 years earlier for a different injury, I was particularly concerned this could impact my future running. But Stephen Dalgliesh explained my options and how surgical practices had evolved since. His patience and personable manner put me at complete ease. In order to preserve as much cushioning as possible, it was suggested that he could conduct a meniscal repair rather than a further partial meniscectomy. I underwent the meniscal repair procedure in August 2025. I am very satisfied with the outcome, 4 months on. Mr Dalgliesh used a gold standard approach to my procedure to improve healing and preserve tissue. After careful adherence to post operative rehab, physio and strengthening protocols, I have recently been able to begin reintroducing running again and, on the current trajectory, expect to be increasing my mileage on the trails in 2026. I would rate Stephen Dalgliesh highly and would enthusiastically recommend him to anyone requiring assistance of this kind.

HMT Sancta Maria Hospital

Anaesthetics, Audiology, + 18 more

I have recently had a hysterectomy performed by Professor Bunkheila. The operation was a great success and I cannot thank the Professor enough for his compassion and care from my initial appointment through to the post op consultation. Professor Bunkheila was the nicest gentleman to deal with, listened to all my concerns and was reassuring and professional when discussing all the pros and cons to having such a procedure. His kind, caring manner made me feel so comfortable and after many years of extreme pain and debilitating medical conditions, I felt finally that someone was actually listening to me and could make a difference. I was very poorly at my initial consultation and now feel 100% recovered and it has been truly life changing. Professor Bunkheila and his medical team of anaesthetists were wonderful on the two occasions of my surgery as I was very nervous, but both times they were so reassuring. All the staff were very kind and efficient, my personal ward room was clean and the catering was very good. I would also like to thank a particular gentleman called Anil who performed my pre operative assessment blood tests, I am very needle phobic and was terrified but he ensured that it was done swiftly and with such kindness towards me, I was so grateful.

Thames View at Charing Cross Hospital

Respiratory Medicine, General Surgery, + 39 more

I actually did not get to use the facilities in the private wing of Charing Cross Hospital, as I was seen in neurophysiology on level three of the NHS departments. The only time I had to go up to the 15th floor was to get two forms, stamped and provide my pre-authorisation number that meant getting in a crowded lift and riding up to the 15th floor, which took a very long time as the lift stopped on nearly every floor. Then I had to go back down to level three for tests. It was actually quite stressful for someone with my health conditions to do this, and to be expected to do this administration as the patient!. The waiting area in the NHS department was not relaxing, it was very hot, no natural light was had limited/poor ventilation and the receptionist was quite rude. The medical staff were more polite. When I pay for private healthcare, I prefer to stay in the private department than in the crowded NHS areas. I gather on this occasion the tests were not available in the private wing, but perhaps another hospital where the consultant worked would’ve been able to accommodate. I was not informed that the tests would be in the NHS department.

Urban TRT

Endocrinology & Diabetes

I started TRT last July at a point when I was struggling significantly with fatigue, anxiety, and poor sleep. Since beginning treatment, all of those areas have improved dramatically, and the difference in my overall wellbeing has been genuinely life changing. A large part of that is down to Chris and the environment he has created at Urban TRT. Throughout the process he has monitored my progress closely, explaining results clearly and adjusting treatment thoughtfully where needed. What really sets Urban TRT apart, however, is how personable and approachable Chris and the team are. I have always felt informed, listened to, and confident that my health was being managed properly rather than simply being treated by numbers alone. I genuinely would not hesitate to recommend Urban TRT to anyone considering TRT or looking for a clinician who takes a genuinely holistic and professional approach to patient care.

Cleveland Clinic Moorgate Outpatient Centre

Cardiology, Dermatology, + 8 more

Asked to be 15 mins early for scan, but then not called until 30 mins or so after time of appointment without any prior indication of running late (perhaps because it was at 6pm ). Head scanner was still busy so junior radiologer kindly chatted to me for 15 mins after I'd changed to kill time. Having been told it would take 15 mins, scan took about 45 mins and team forgot to talk to me or put music on despite me saying I was a bit claustrophic (but can get by ok). Then at 8pm, no doubt in rush to scan next person, they didn't remove cannula so i wandered around to find another staff member to do that who happily obliged. Not a major problem but not up to Cleveland usual standards. Staff were all very friendly though, but perhaps clinic shouldn't book in patients at end of day if they can't really handle them properly.

Practice Plus Group Surgical Centre, Devizes

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

I was made to wait 6 months for my cataract operations because I had a cardioversion. This is a short sedation rather than a general anaesthetic. I have been given no clinical explanations for this. I am in perfect health despite my age. I understand that a normal waiting time at other hospitals is 6 weeks with good recovery after a major operation. I suspect there are no clinical reasons, just a bureaucratic hesitation to take the slightest risk. I wonder how many patients discover that “Well soon” should be retitled “Well sometime”. Your bureaucratic incompetence is illustrated by your list of specialists which does not include the name of my surgeon, your lead ophthalmologist Dr Marzena Raszewska. It is her recorded ability that persuaded me to wait the 6 months rather than seek an alternative.

Dr. Matthew Brown

Pain Management Specialist

I was very impressed by the clarity, structure and details of the summary of my first appointment. It was the most professional summary of a medical meeting that I have read in any hospital. What particularly impressed me was that it set out precisely how this first session had been designed to "break me in" by conducting it in a chair instead of more formally lying down and with fewer needles than subsequently. Mr Brown cleverly interspersed medical questions with some remarks about Somerset. This limited distraction was vital to me as I am chronically needle phobic. In this way, by partly taking my mind off what might have been an ordeal, Mr Brown ensured that I underwent no strains, mental or physical, from the treatment.

Ovara Health

Acupuncture, Breastfeeding and Lactation Counsellor, + 12 more

After seeing several gynecologists, Mr Raza was at last the most reassuring and straight forward in explaining why having a robotic laparoscopic hysterectomy would be the best way forward for me. I am now 6 weeks post op and I am feeling great. I am continuing to be amazed by how small my scar is (2cm!). I would highly recommend Mr Raza to any women doubting whether to have the operation. Every person is different of course but he is so knowledgeable, kind and professional. His PA - Sukhy - has been extremely helpful, supportive and always at the end of the line if I had any question - even during the Christmas week. Thank you !

Loughview Health

General Practice (GP)

After not getting an appointment with our GP I decided to book an appointment late on in the afternoon when I became concerned with my child. I was able to book online with ease and had the appointment for 35 minutes later. The staff were welcoming and it wasn’t long in the waiting room before we were seen. Fiona made my child and myself feel at ease and did a thorough check. She even offered a follow up MOT check the next day which left me very reassured. This is the third time I’ve used the clinic and would recommend to anyone needing piece of mind when they can’t access their own GP unfortunately..

Newmedica Plymouth

Ophthalmology

I was very apprehensive about eye surgery, but Tom Cudrnak Ophthalmology put my mind at ease. The procedure was painless, swift, and professional. I felt completely safe and supported, especially under Roni's warm, friendly guidance and that of the other team members. I felt in safe hands from the very first consultation to the final follow-up. It was a fantastic process. The results of the eye operation are miraculous and life-changing, and it means so much to me to have my sight back, thanks to you.

Dr. Claire Agathou

General Practitioner, Primary Care Doctor

Dr. Agathou was extremely thorough during my visit. She managed to sift through my long, rather complex medical history in conversation and deliver a very detailed, accurate clinical summary. Dr. Agathou was warm, understanding, and very knowledgeable. Since my appointment, she and her Secretary, Abdulaziz, also worked hard to ensure that I have critical medication, despite supply constraints. I look forward to continuing to work with Dr. Agathou.

Dr Saqib Chowdhary

Cardiologist

I have been seeing Dr Chowdhary for several years now - I have always found him to be clear and concise - he explains procedures and medications accurately, he is very thorough and is always willing to answer any questions or concerns I have. He is a very pleasant person and takes time to ensure you leave his consultation fully informed. I would highly recommend anyone with heart concerns making an appointment to see Dr Chowdhary.

Mr Alan Osborne

General Surgeon

Mr Alan Osborne was extremely knowledgeable, helpful and kind. He spoke comprehensively about my area of concern and took the time to ease my concerns and provide a detailed explanation with compassion and empathy. He also provided clear next steps, and again spoke with compassion and kindness about what that will entail. I am very grateful to Mr Alan Osborne for his expert assessment, kindness and compassion - thank you very much.

Dr. Aroa Castro

Dentist

The level of care and attention given was great - and very reassuring for both of us. Even though the procedure ended up being much longer than expected and likely quite frustrating to carry out - there was no lapse in care with my son being constantly reassured and informed throughout. This definitely helped him remain calm during the appointment - when he could have become anxious about his next visit.

Mr Michael Smith

Ophthalmologist

The waiting area is quiet and spacious. The reception and admin staff are friendly. The nurses/technicians similarly genuinely interested in you and remember your last visit. Dr Smith also knows his patients, is thorough in his assessment and forward treatment plan and open to questions. Follow up administration is prompt. After a visit I know I have properly been examined.

Miss Ruth Conroy

Dietitians

Ruth was just brilliant. She listened very carefully to all my concerns. She addressed each issue and provided options to resolve them . Additionally, she gave me recipies and suggested tge use of the Nerva app, which have been invaluable. Thoroughly professional and extremely kind and very quick to respond. So impressed and feel very lucky to have been able to see her.