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Vision Scotland Edinburgh

Ophthalmology, Optometry

I have been very happy with my overall experience at Vision Scotland Edinburgh. The staff were both friendly and professional. I was well informed regarding my choices and the procedure. I have been thrilled with the result of the cataract surgery. I was given an appointment very soon after the referral. I would however like to let you know how I felt the experience on the day of the operation could have been improved. Firstly I was not sent the Post Op information which would have been most helpful to read before the procedure. Secondly I got very cold in theatre and was given a blanket but it did take me ages to warm up. It would have been better to have been given a blanket before the procedure started. There is a lot of cold water being used which does add to the chill. Thirdly I was not told to bring sunglasses for the journey home or to bring analogies both of which I would very much appreciated as I lived over a hour away. On the journey home I became extremely uncomfortable. Finally the roof of my mouth and tongue got a little burnt I think by the coffee as they must have been a little bit anaesthetised still when I had the coffee. The coffee however i have to say was absolutely welcome and the best thing along with the toasted teacake. I found it very reassuring to have a telephone number to call which I did use. I also very much appreciate the phone call from the nurse a couple of days post op. I hope you find the above comments of use. I do not wish to criticise as overall it was an extremely good experience and I would and have already recommended Vision Scotland. ( I did tell my neighbour to ask for a blanket!)

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I've had a really good experience of RTN. I was referred from my GP on 31/07/25 Got message to complete questionnaires within 24 hours of them recieving referral. Got my assessment booked and completed 13/11/2025 (date I picked) Had the second stage on 29/01/2026 to discuss diagnostic outcome and to discuss next steps. Really helpful, obviously could go down the medication path but was given some really helpful advice on support groups and what GPs can offer in addition or standalone. Really helped discuss and give me an understanding and made me feel valid, great rapport with both video meetings, made me feel comfortable and at ease. Please note that there was just over 8 weeks between first and second appointment (xmas period too) There is approx 8 weeks wait for diagnostic report and 12 weeks wait for medication appointment. But they inform you of this and I've had a really good experience with them.

Mr David Griffiths

Obstetrician & Gynaecologist

My recent visit was to receive the results of a pelvic ultrasound, discuss the outcome and discuss further options. Nothing untoward in respect of the pelvic scan. Benefiting from the topicalvaginal oestrogen presribed, but switching to Estriol cream. Discussed the ongoing problems I have with unauthorised surgery done during a bowl prolapse operation in 2013 using mesh. There are to many difficulties and dangers involved in removing the mesh. Am grateful to Mr Griffiths for the detailed information he has given me about this surgery and the reasons it would be very difficult and not wise to try and remove the mesh. He is the first Consultant who has done this and I have been trying to find out this information for 10 years. I now know what the real situation is and what my true options and possibilities are in dealing with my continuing problems. A successful outcome for me.

Quality Dental : Horsham

Dentistry

I had a dental hygienist appointment. When it came to booking a further six monthly appointment I was asked to pay £35 in advance! This would be deducted from my bill in six months time. I declined to do this and cancelled my next appointment. I presume that at the next appointment I'd be asked yet again to pay £35 in advance, which basically means that this is just a way of charging a one off payment over and above the actual cost! I have never been asked to pay in advance for any private care, dental or otherwise. I think this is very sharp practice. By all means have a cancellation policy and charge the customer for not attending, but don't just take £35 well in advance! I may have to change my dental practice if this continues.

The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

1)I found the signage to the main lifts and to Lyndhurst rooms confusing. There should be signage in the ground floor lift lobby saying which departments are on which floor. I have been complaining about this since 1971. 2)The excellent group portrait of the Royal Free consultants in about 1970 which used to be on the ground floor but has now been removed to the 12th Floor no longer has the key saying who they are. This is a digrace and an insult to the memory of a fine group of men (and about ten women), The key should be found and reinstated immediately.

Mr James Hahnel

Orthopaedic Surgeon

I underwent a Mako Robot total hip replacement in November 2025. As I was down to bone on bone, I was amazed and relieved to find that when I shifted in bed the same day, post op, I was pain free for the first time in years. The whole process was professionally conducted by Mr Hahnel, a very friendly and approachable man. I stopped the strong pain killers 48 hours after the op and indeed have been pain free throughout. Still slightly incredulous at how well the whole procedure and recovery has gone. Would highly recommend Mr Hahnel for this procedure.

St Joseph’s Hospital

Audiology, Cardiology, + 22 more

The care and time that I was given was outstanding. The nurses were all so friendly and could not do enough for me. It was even better than I could have hoped for. My surgeon was amazing, as well as the doctors, anaesthetist, and catering staff. I had such a positive experience, and I would highly recommend this hospital. I am very thankful and appreciate the help and care from all the staff at St Joseph’s hospital.

Optifema

Dietetics, Fertility Medicine, + 5 more

5 star experience from the moment I phoned! I have had the best leave of care from Dr Hunter and Kerry Turner. Kerry is a queen at her job! Kerry's leave of care is next level, Professional with a capital P! Dr Hunter is a man of his word, I felt listened to and reassured. Dr Hunter goes the extra mile. I will be a returning patient of the clinic as I couldn't fault anything and will recommend to anyone!

Mr Christopher Brew

Orthopaedic Surgeon

After hip replacement the leg is now as good as new and I can get back to long walks, cycling and activities I thought were no longer possible. I no longer have aches or pains in the joint and would thoroughly recommend getting it done. The first 2 weeks after the operation were painful but if you keep doing the exercises the mobility soon comes back and you will feel like a new person.

Endocare Diagnostics

Gastroenterology

My visit to Endocare was very relaxing experience The staff put me at ease and explained the procedure in detail and reassured me Of colonoscopy The after care was excellent too Very caring staff I also got my private appointment quickly too And the feed back of my after procedure was put to me very reassuring All the staff were brilliant !!!! Keep up the good work!!!

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

From arrival to leaving, staff were very friendly and helpful. I was treated respectfully and with care. I visited the facility twice this week and on the first occasion - late afternoon, there was no option for purchasing refreshments. On my second visit, which was earlier in the day, the facility to purchase drinks and snacks was open, and was very good.

Mr Georgios Konstantopoulos

Orthopaedic Surgeon

Shoulder tendon repairs. Quick turnaround from consultation to operation and then post-op physio & consultation Georgios has a very affable professional approach, and a wealth of successful experience. Still in early recovery phase, but the operation appears to have been successful.

Mr David Floyd

Plastic Surgeon

Mr Floyd made me feel comfortable from the very beginning, everything was explained clearly in way I could understand. He answered any questions I had and reassured me about the procedure, the possible outcomes and options available. I felt confident and safe under Mr Floyd care.

Mr Alan Parbhoo

Oral & Maxillofacial Surgeon

Mr Parbhoo is incredible. He took time to listen to me and my concerns. Took time to look at my jaw, give me options and he also thought about the long term and not just the short term. He was able to support with supplements that would help me and provided links to them.

Mr Mark Tomlinson

General Surgeon

Mark was brilliant from the initial consultation through to after the surgery. He explained every step in detail and I couldn’t fault him in looking after me. His extensive knowledge about his work is obvious and I would highly recommend him in the future.

Mr Iain Macleod

Orthopaedic Surgeon

I was very reluctant to have the shoulder replacement. However was so pleased I went ahead having been reassured by Iain Macleoud and mastered the painkillers and physio. I have full comfortable movement once again! Well done Iain Macleod!