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Kingsbridge North West Hospital

Audiology, Cardiothoracic Surgery, + 29 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

Venturi Cardiology

Cardiology

My experience has been nothing short of exceptional. My initial contact was with Tracey Lomax (Manager), and from the very beginning she offered a level of care and attention that truly stood out. I had written a long list of questions—around eight—and she took the time to highlight and respond to every single one. When I later sent even more questions regarding my chosen procedure (a Coronary CT Angiogram), she continued to provide thorough, reassuring answers. My intention was simply to undergo a non-invasive heart assessment at the age of 53—much like purchasing travel insurance, you prepare for the worst but hope for the best. Tracey reassured me that this was absolutely the right place for such an assessment. I had already enquired with two other providers, including Alliance Medical, but their responses felt robotic and impersonal. The level of genuine care here made all the difference. I also want to highlight the professionalism of the radiologist, who carried out the scan with great precision and made me feel completely at ease throughout the procedure. In addition, the nurse who took my blood samples three days prior to the scan was equally kind and professional—and the fact that these pre-scan blood tests were fully included in the cost was a significant and appreciated gesture. Dr. Gavin Lewis was the consultant who saw me both before and after the scan, with the consultation arranged on the same day. His explanation of the results was clear, calm, and reassuring. Both my wife and I left feeling confident about the future and grateful for the guidance he provided—including helpful advice on maintaining a healthy heart and speaking with my GP about medication adjustments. The final report arrived at my home within seven days, and a copy was also sent directly to my GP. My medication was promptly reviewed, updated, and delivered straight to my home. I am taking the time to write such a detailed review because they genuinely deserve it. They put real effort into caring for me, and I want to acknowledge that level of dedication. Highly recommended.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

Name: Patricia H. H. Patient ID: xxxxxxx Consultant: Mr Graham Bailie On Monday 8 December 2025 I visitied No. 6 Lisburn Road to have my wound reviewed. I recently had a full hip replacement with a wound on my hip with approximately 10 staples. The wound was reveiwed and reported that it was mending very satisfactorily. The original dressing on the wound was 30cm x 10cm. When the nurse was finishing examining the wound, she replaced the dressing with a smaller one - 15.5cm x 8.5 cm. She Spent some time stretching the smaller dressing to get it to cover all the staples in the wound. That evening, I experienced great pain with my wound. When I touched it through my clothing, the skin was extremely tender. Eventually, I removed the dressing to find extensive bruising at either side of the wound. It appears, that by stretching the smaller dressing to cover the staples, the wound itself had become extremely aggravated and angry. I replaced the dressing with a larger dressing. Within a few hours, the pain had subsided. However, 4 days later, the bruising is still present. I cannot understand why the nurse chose to use a smaller dressing which obviously caused great discomfort/aggravation to the wound. Having made a great recovery since the operation, this was a major setback to such a successful recovery.

Mr Rajesh Deshmukh

Ophthalmologist

In October I had bilateral cataract surgery with enhanced monofocal toric lenses at Moorfields Eye Hospital (New Cavendish Street), with a two-week interval. My ophthalmic surgeon was the very skilful Dr. R. Deshmukh, who, after the initial clarifying consultations comprehensively explaining the different options for IOL’s, performed two excellent surgeries. To my surprise, they only lasted about 20 minutes each. I was recommended an anaesthetist, Dr. D. Celaschi, who is extremely professional as well as highly attentive. Beforehand, I didn’t realise how pleasantly relaxed the sedation would make me feel. On the day of the second surgery, the initial blurriness disappeared within a few hours. After many years, I was delighted to have clear vision near to far without the need of glasses! My recovery in general happened very swiftly. Together with the amazing nurses I was in the best of hands, and I would like to thank each of them for their incredible care. Also, a big thank you to Dr. Deshmukh’s practise manager Paula Jessup for arranging my appointments, etc.; and lastly, thank you to the welcoming, courteous, and helpful receptionists at this hospital.

Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

I am currently undergoing treatment at Bourn Hall. At every single step the members of staff have exhibited amazing customer service. Every single nurse, receptionist, doctor, anaesthetist, embryologist, pharmacist and everyone there has been respectful, kind, gentle, reassuring, calm and knowledgeable. In particular, Nurse Dawn at Cambridge has gone above and beyond to support me as an autistic patient. She has patiently answered all my questions, made adjustments for my comfort, and reassured me over and over again. She even popped my teddy from my bag onto my bed for me when I was recovering from general anaesthetic which was so touching and thoughtful. I am also particularly thankful to the embryologist team who also have found ways to adhere to my special requests. I'm also thankful to the anaesthetist who held my hand as I fell asleep under general anaesthetic because I was so frightened. I cannot fault our experience at Bourn Hall.

Kingsbridge Diagnostic and Treatment Centre

Diagnostics & Testing, Gastroenterology, + 4 more

I feel the signs to tell you where to go could be clearer my mobility is not good had quite a long walk to get inside the building. My ultrasound scan was carried out with such speed I felt it was rushed, I had to ask for white paper roll to protect my clothes from being wet from the gel ,while the scan was being carried out the nurse sat behind the consultant on his chair ! I feel she should have been at the bottom of the couch standing at my feet reassuring me & asking if I was comfortable.kingsbridge give “an excellent 1st class experience re procedures” I’m afraid in my appointment this was not the case , over the years i have had many experiences with ultrasound and this was the worst , i could not have been on the couch anymore than 4 or 5 minutes very disappointing.

Dr Marco Spartera

Cardiologist

My first visit Already aware of my main concerns. Asked what my concerns were. Asked lots of questions to see if anything else was concerning. Listened to what I had to say. Measured my weight and blood pressure. Confirmed medication I am on Colchicine one tablet was correct for my weight. Blood Pressure measurement high which has not been mentioned or monitored before. Read 190/122. Given a prescription for Candesartan 4mg. Explained dose might be increased after next consultation. Given appointment for ECG and Echo scan for 9th December 2025. Following day received email confirming outcome of visit and next appointment. Told if I had any concerns not to hesitate to make contact. Felt well looked after.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

Very happy with the set up all round. Consultant amazingly helpful in comparison. He was extremely knowledgeable and very concerned . I liked the fact that he actually listened when I explained my problem. ( Its tedious even for me to hear so I can understand the need to switch off at times)...!...but obviously extremely painful ! The actual appointment with the consultant was about 30 minutes. He examined me and advised medication for immediately and perhaps in the future. Excellent man ,so nice . I felt at ease to speak about my pain . The receptionist was so kind and the nurses are angels. I would recommend highly. Thank you Spencer Wing. Mrs B J.P.

OCL Vision Elstree

Cosmetic (Aesthetic) Medicine, Ophthalmology

I am so happy with my experience, as you know I was very concerned as my mother had a bad experience, but I received the most absolute best experience with you, Masara, From the moment I walked in, the staff were super friendly and made me feel at ease. You are an amazing eye surgeon – incredible skills, you explained everything clearly, and made me feel super comfortable throughout the whole process. Your attention to detail and care is second to none. The facilities at OCL Vision are also top quality, and the whole team made sure I was looked after. I couldn't recommend Dr. Masara Laginaf and OCL Vision more! 😊 Thank you so much for your care!

Clarity - Coventry

Gastroenterology, Ophthalmology

There was a massive time delay in getting my discharge letter/documents After lots of emails to Binley and Coventry ( possibly some to “ differing addresses “ , I admit ) phone calls ( no call backs as promised) I eventually received an email from Binley with the discharge document attached IT WAS WRONG ! I have asked for another ACCURATE letter I feel “ a look into “ your ADMINISTRATIVE SYSTEMS should be immediately undertaken Angela said she would “ close my file “ , perhaps a shade early considering the happenings By the way your documentation quotes a 15 minute walk from Coventry Railway station to your Binley site …..,…… MORE LIKE AN HOUR ! Roger A.

Dr Martin Morley

Dentist

Always an absolute pleasure coming to Vermilion, the staff are just on another level. I honestly think you wouldn’t get that kind of treatment anywhere else in the country. Customer service is first class. Everyone, from the admin teams and front of house, to the Drs and Hygienists. Had my third Hygienist appointment with Debbie last week, she is absolutely amazing, always feel better after seeing her (mentally and with a sparkling mouth 😂). Also, Dr Martin Morley is also such a great guy, so easy to talk to and great at what he does. Best dental team, hands down.

Dr Elpiniki Chronopoulou

Obstetrician & Gynaecologist

Dr Chronopoulou has been an incredible consultant for us as we underwent IVF stimulation and a frozen embryo transfer at CRGH Great Portland St Clinic (with which we are now pregnant after the first transfer). She went above and beyond to make sure we were cared for during the process and would highly recommend her to anyone! She also pointed out things to be about my overall health that were totally missed by my GP and hospital referrals over the years regarding my hormone deficiency impact on my bone health for which I am extremely grateful to her for.

Mr Kofi Yamoah

Obstetrician & Gynaecologist

Mr Yamoah and all the Spire staff I encountered were professional and friendly in nature. I felt safe and cared for throughout my visits. Mr Yamoah was informative and communicated clearly about my surgery and recovery. Also, follow up visits were on time and meaningful. I’ve been discharged now and I know the surgery was worth the pain, discomfort and moving forward it will make a huge positive impact on my life. Thank you to all the Spire who assisted with my visits and a special thanks to Mr Yamoah who has been so supportive and caring throughout.

Ms Ileana Anderco

ENT Surgeon

I think ms Anderco is exceptional from my first appointment after surgery To my last appointment 10th December. I felt totally Reasured that I was receiving the correct advice and treatment at all times and everything was fully explained in a most professional and considerate way and nothing was too much bother to ask advice and explain the problems I was having. Upon her treatment and patience i am feeling so much better i am extremely grateful.

Professor Michael Douek

General Surgeon

My visit was disappointing but not due to Professor Douek but the fact that another department decided to over rule a decision made by the professor and cancelled an appointment previous to this one which means that I will need to take time out again to visit but also wasted an appointment time someone else could have had. Professor Douek was apologetic and sincere and did still complete an examination. Very professional.

Dr Benjamin Warner

Gastroenterologist

Dr Warner had researched my recent medical history and spoken to colleagues who had treated me before my appointment , so he knew all about my situation. He gave me time to talk about my concerns and explained everything clearly . He was sympathetic and understanding. He sent me a detailed summary of my appointment afterwards. Altogether very pleasant and impressive.