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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Dermatology, Endocrinology & Diabetes, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

Mr Vivek Srivastava

Cardiothoracic Surgeon

From my first meeting with Mr Srivastava in January, I felt at ease and confident that I was in the very best hands for my open heart surgery, to repair my Mitral and Tricuspid valves. I was listened to and my points were acknowledged , every detail was explained very well and my questions were all answered fully. There was no time pressure and I did not feel rushed in anyway during the meeting, my wife whom was with me felt the same. On the day of my surgery, Vivek spent time explaining the procedure again and due to his calm nature I felt very relaxed and totally confident in his ability. My wife Claire was called by Vivek and he informed her how my procedure had gone, which she was very pleased about. Claire felt from the call that he genuinely cares. I was visited daily by Vivek and his team whilst I was recovering in hospital, showing me a caring and attentive bedside manner, his time with me never felt rushed. Mr Srivastava saw me for me for my 6 week follow up assessment, together with James, one of his Registrars, the appointment went very smoothly. Vivek’s team members that I met all spoke very highly of him, as do the staff in CCU and on the CT ward. I am extremely grateful for the help that Vivek has given to me. He is an amazing surgeon and a very kind and good man. I am extremely pleased that my Cardiologist referred me to him for the surgery and care. I obviously hope never to need this sort of surgery again, but if I did my prayer would be that I was under the care of Vivek. Thank you again for everything.Mark M

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

I was ABSOLUTELY DISGUSTED that the misleading named "Disabled" toilet is still used as a storage centre. I have formally complained about this to the CEO after struggling on a number of occasions to assist my elderly disabled mother. It is too cramped to get a wheelchair and carer in there. Having moved items out into the corridor I then struggled to transfer her from her wheelchair. Naturally she was getting more & more anxious to get on the toilet, knowing that she was about to see a consultant. I suggested to the anxious person outside that he ask to use another toilet. This is a private hospital, built AFTER the Disability Discrimination Act. How did this even pass building regulations & considered acceptable? All the designer had to do was to go next door & copy the design of the disabled toilet in QEQM. We were under enough stress having to attend the hospital appointment.This just compounded the stress for my mother and me. PLEASE attend to this ongoing problem. Why is it taking so long? UTTER DISGRACE & INSULTING to all disabled people and their carers.

St John & St Elizabeth Hospital

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 33 more

I can’t recommend Mr. Richard Scawn highly enough. Before meeting him, I had seen three other surgeons and even booked the operation twice but ended up cancelling because I didn’t feel fully confident. From my very first appointment with Richard, everything felt different. He was calm, kind, and incredibly reassuring — never pushy, never rushed — and both my husband and I instantly felt we were in safe hands. I trusted him completely, and I’m so glad I did. I’m now three weeks post–lower lid blepharoplasty and absolutely over the moon with the results. My bruising was minimal and disappeared quickly, and the scar line is genuinely impeccable. I’m 39, so my skin is still fairly young, but even with a magnifying mirror I cannot see the incision. The work Richard has done is truly amazing. If you’re considering this surgery, I would wholeheartedly recommend Mr. Richard Scawn. I couldn’t be happier with my experience or the outcome.

Mr Seth Chambers

Physiotherapist

I have already set out my praise for Seth in the previous comments but what specifically stood out on my most recent session with him was his probing on whether I was neurodivergent. At first this seemed random and irrelevant to my ankle and knee issues but, upon informing him that I had autism, he explained that there could in fact be a clear link (and also help make sense of other things I deal with that I’d never disclosed to him). It was, in my view, a moment of genius and his clear, thoughtful approach to setting out his thinking was brilliant. I’ve been to a lot of physiotherapists and consultants but none have ever thought to enquire about neurodivergence. Seth has been so good to me and I can’t thank him enough.

Dr Elpiniki Chronopoulou

Obstetrician & Gynaecologist

Dr Chronopoulou has been an incredible consultant for us as we underwent IVF stimulation and a frozen embryo transfer at CRGH Great Portland St Clinic (with which we are now pregnant after the first transfer). She went above and beyond to make sure we were cared for during the process and would highly recommend her to anyone! She also pointed out things to be about my overall health that were totally missed by my GP and hospital referrals over the years regarding my hormone deficiency impact on my bone health for which I am extremely grateful to her for.

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

I saw Mr Meneown, on a follow up consultation, after recent tests. I was extremely happy with how he explained everything to me in a gentle, thorough way. He gave me the opportunity to ask questions and he answered those in a very satisfactory way. He included my husband in the conversation which was good for him.. I felt at ease during our consultations. I would recommended Mr Meneown to my friends and family. Thank you for taking good care of me during my tests etc. It was very much appreciated. Kind regards Hilary

Ms Arifa Siddika

General Surgeon

Dr. Siddika is very professional, friendly, kind. Throughout the process from initial consultation to operational procedure, she is extremely caring. I was very concern at the beginning as I have had quite bad experience in the past. Her patient explanation and kindness already made me felt half relieved during the consultation. She is also very skilled and I hardly felt the pain just one week after the operation, which is really amazing. I highly recommend her and really appreciate her caring, kindness and professionalism.

Dr. Michaela Patel

Dentist

It's always a pleasure to go to the dentist. She sees my husband and daughter and we never have any "dentist dread". She's patient, thoughtful, courteous and always professional. She helps me a lot with joint dysfunction in my ear and has provided me with various mouthguards over the years to help alleviate the pain. She was also excellent when whitening my teeth last year taking the time to guide me through the whole thing. Can not recommend her highly enough and we hope she's our dentist for many years to come.

Pure Sports Medicine - Raynes Park

Nutrition, Osteopathy, + 4 more

I have had the pleasure of having a number of physiotherapy sessions with Seth Chambers at the Raynes Park branch of Pure Sport Medicine. Unquestionably he is one of the kindest and most brilliant professionals I have ever encountered. He has gone above and beyond what I could ever have expected from a physiotherapist. I am incredibly grateful for everything he has done for me and couldn’t recommend him highly enough - both as a phenomenal physio and also an amazing human being.

Professor Richard Field

Orthopaedic Surgeon

The whole experience was seamless and after the surgery I had no pain with only mild discomfort once i had regained neurological sensation in both my limbs after the spinal anaesthesia. I was discharged the day after surgery and have had no real problems mobilising at home since then with small incremental improvements over the last 3 weeks. I also valued the two 'phone calls made to me by Prof. Field to enquire how I was going on.

Miss Hui-Ling Kerr

Orthopaedic Surgeon

I cannot thank Miss Kerr enough. She has quite literally changed my life. I went in not being about to sit, stand or walk. Less than 24 hours post surgery, I had no pan and could do all of the above. She explained everything so clearly to me and my family members and kept them updated during and after surgery. Post surgery advice and help has also been wonderful. Thank you Miss Kerr!

Gecko Clinic

Holistic Therapy, Nutrition, + 3 more

I have known and worked with Gecko on a very long term basis for over 20 years, both for strength and conditioning work, and physical conditioning and clinical work as necessary. We are about to move away from the area, and will very much miss the support and assistance we have enjoyed from all practitioners at Gecko throughout our long involvement with them all.

London Bridge Sports Medicine

Sports & Exercise Medicine

I saw Dr Lewis Raiman and he was great. Very welcoming, listening and providing detailed explanation on diagnostic and treatment. I really felt that he is knowledgeable and experienced and felt in great hands. Even as he was doing the scan, he took time to explain to me what I was looking at and where we could see the inflammation. I recommend !

Dr Israa Al-Shakarchi

Rheumatologist

I was extremely impressed with Dr Al-Shakarchis professionalism, the time she took to explain matters to me and her absolute attention to detail and positive manner. I came away feeling so much better just by having talked to her. And my symptoms are feeling better today so I think it was that positivity setting in. A credit to your profession.

Willow Health

General Practice (GP), Holistic Therapy, + 2 more

Attended for Mirena coil fitting and was very nervous. Dr Colquhoun was excellent at putting me at ease and I had full trust in her. Her manner eased my anxiety and the experience wasn’t half as bad as what I thought it would be. The clinic does not feel like a doctor’s office at all and everything is done to make patients feel comfortable.