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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

I booked a consultation for my daughter, Olivia P,with Mr Robert Sutcliffe on Monday 24th November 2025 at 2.00pm. With Olivia’s full consent, I handled all communication on her behalf due to her work commitments. Before the appointment, Mr Sutcliffe’s secretary contacted me to ask whether the consultation could be moved to the following week. I explained that we were due to travel abroad for three weeks to celebrate my husband’s milestone birthday. She advised she would discuss this with Mr Sutcliffe. She later called back to confirm that, in light of our circumstances, Mr Sutcliffe was happy to keep the original appointment — which he honoured. I accompanied Olivia to her consultation. Mr Sutcliffe was exceptionally thorough. He examined her carefully, explained his diagnosis with clarity and compassion, and put both of us completely at ease as he outlined the next steps. He requested a further liver function blood test, which Olivia had done at Nuffield Health Wolverhampton. I asked Nuffield Health to send the results to both Mr Sutcliffe and Olivia’s GP, which was done. Mr Sutcliffe’s secretary informed me as soon as the results were received and assured me they would be reviewed promptly. True to her word, Mr Sutcliffe reviewed the results quickly. His secretary then advised that he had no concerns and that our planned follow-up in the New Year could go ahead as arranged. I would also like to note that, as we were leaving Harborne Hospital, we happened to see Mr Sutcliffe leaving at the same time. It was clear he had come in specifically to see Olivia that day, knowing we were travelling abroad — something he was under no obligation to do. As a family, we found this gesture incredibly thoughtful and deeply appreciated it. Throughout the entire process, Mr Sutcliffe could not have been more helpful, supportive or empathetic. I am truly grateful that we can now go away on our family celebration holiday with complete peace of mind, knowing my daughter is under the care of such a capable, caring and dedicated professional. Exemplary care — thank you. Mr Sutcliffe is thoroughly deserving of recognition Karen S P Mother of Mr Sutcliffe’s patient, O P

Mr Jan Marciniak

Orthopaedic Surgeon

The first time I met Mr Marciniak I felt I had known him for years. He made me feel at ease straight away and spoke to me as if I was his first ever patient or a member of his family. He explained I a way I could understand, e exactly what had happened to my hip and recently to my knee with the help of my Xrays. He then went on to explain what the operation would involve and to the extent of showing me a replica joint. I knew " I was in good hands" He later rang me afterwards to make sure I was OK about the operation then prior to the actual procedure he came to see me in my room and then a couple of hours afterwards to see how I was. I was very relaxed and Mr Marciniak couldn't have done anymore. Speaking to other nurses and staff they couldn't speak any more highly of him and have stipulated that they would want him to operate on them if the need be. His after care has been exemplary, wanting the best for me. This was also the case after my knee replacement 6 months later. Mr Marciniak is a very special person doing a job he loves always with a smile on his face and making you feel important. Too many people will talk negatively and complain about the NHS but personally with having a few dealings with Doctors etc I can honestly say we have an exceptional service with tremendous people working in these sectors. Mr Marciniak is up there with the best.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Wow, what an amazing place with a holistic approach to recovery. Far from previous experiences that simply provide a detox and a few tools tacked on the end. Delamere provides any willing individual the opportunity to explore yourself and a way of life that can truly bring balance and happiness. The food was excellent, home cooked with minimal processed food, probably only the tofu as the vegetarian option was processed, along with bacon and sausage for breakfast. Chefs were very approachable and friendly, even gained some advice on what to cook at home. The overall environment was clean, tidy and well maintained. The liaison team were excellent and always on hand to support and guide when needed.The nursing team were also superb, always there to answer any medical questions in a compassionate way. The mentors provided clear direction without judgement or bias. My therapist was second to none and created a safe environment for me to discover myself, while always being there to catch me when I stumbled. All in all a life changing experience. I have left with a solid toolset and aftercare package that will steer me through a joyful life with my friends and family. Only negative was the insane temperature in the bedrooms…..bring some cool PJs.

Chapter One Dental Clinic

Dentistry

I visited Chapter One with my 4 year old child, we both had an appointment with Ashley. The practice is immaculate, beautifully designed and feels more like a luxury spa than a dental practice. Staff were extremely friendly and helpful, we were made to feel welcome and relaxed. Ashley was charming, instantly putting us at ease, involving my daughter with everything she was doing and making it a fun experience. With regards to my appointment, Ashley was very informative, ensuring I had time to ask questions and I left assured I was in highly capable hands. All the equipment was state of the art and I now have ultimate confidence in my dental routine. Easily the most professional and positive dental visit I have had, I would thoroughly recommend Chapter One and will be signing up to one of their care plans for my family.

The London Dermatology Centre

Cosmetic (Aesthetic) Medicine, Dermatology

I recently visited the dermatologist for a second follow-up regarding my son’s fungal infection, and I’m extremely pleased with the care we received. The doctor was thorough, attentive, and took the time to explain the progress of my son’s treatment in a clear and reassuring way. We never felt rushed, and every concern was addressed with patience and expertise. Thanks to their guidance, my son’s condition has improved significantly. The clinic is well-organized, the staff is friendly, and the overall experience has been excellent. I truly appreciate the high level of care and would highly recommend this dermatologist to anyone seeking professional and compassionate skin treatment.

Miss Safina Ali

ENT Surgeon

Great care from Miss Safina Ali. Thank you so much. Hope this review helps other people after tonsillectomy, take pain medication at regular intervals, rest for the first 2 weeks, Ice pack from Amazon and be careful when brushing your teeth, stay away from coughs and colds and do regular alcohol free mouthwashes 4 times a day. I had a bleed day 6 and was looked after by royal London (thank you nhs) I’m nearly 3 weeks post surgery now and feeling lots better and so happy to get rid of my horrible tonsils that caused me a lot of problems! Thanks again Miss Ali

Mr Jag Naik

Vascular Surgeon

Mr Naik and his team worked amazingly on my procedure. I had very little pain or discomfort after my time in ICU . I couldn’t believe how well things went and I fit enough to be allowed home . Today thirteen weeks after my procedure I was seen by Mr Naik and he couldn’t have been more pleased with me. He discharged me today and I cannot thank him and his team enough for giving me life back with peace of mind. I am indebted.

VB Aesthetics

Cosmetic (Aesthetic) Medicine, Dermatology, + 1 more

As always I had an excellent experience today at VB Aesthetics from start to finish. The clinic is beautiful,, welcoming, and the team are professional, warm and friendly. Having had a bad experience elsewhere, I wouldn’t go anywhere else and have been going to VB Aesthetic for many years now. . Nurse Vicky always takes her time to listen to me and the results are natural and subtle.. I highly recommended!

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

I had recently had 2 day surgeries and i must say all staff very professional and helpful.They explained everything to me which meant it put me at soo much ease that I had mo worries.I even had to ring them out of hours and they were really helpful and again spent time answering my concerns which meant I had nothing to worry about.Thankyou all at Kingsbridge .Great service all round

Dr Foteini Kavvoura

Diabetes & Endocrinology Specialist

Dr Kavvoura said as extremely professional but also vey warm. I felt she listened to me and explained what she thought the issue was. She asked me several times if I had questions and it seemed important to her that fully understood and was happy with the consultation. Dr Kavvoura is clearly extremely knowledgeable but does not bamboozle with jargon, she is very clear and concise.

The London Independent Hospital (part of Circle Health Group)

Gastroenterology, Dermatology, + 8 more

I had a wonderful experience at the hospital during my recent hernia surgery. The staff were incredibly friendly and made me feel comfortable from the moment I arrived. The environment was spotless and well-organised, which gave me real peace of mind. Everyone I interacted with was professional, caring, and genuinely fantastic. I’m very grateful for the excellent care I received.

Lanarkshire Private Clinic

Diagnostics & Testing, General Practice (GP), + 6 more

I attended the clinic for an MRI in November. Being claustrophobic it was very stressful for me. However the staff were all so pleasant and calming, taking their time to explain everything to me. In particular I’d like to thank Kirsty,Caitlin and Eleanor for making it such an easier experience than anticipated. Thanks to all staff, I’d definitely return if I had to 😊

Mr Jochen Fischer

Orthopaedic Surgeon

Dr jochen Fischer and his team at The Spire were thorough with explanation of my treatment, operation and after care, scheduling the operation and follow ups to suit my circumstances, I do hope the progress will continue to a 100% recovery over the forthcoming months to allow me to get back to the gym, spinning class, golf, swimming, tennis #painless fitness

Dr Mark H Williams

Cardiologist

Dr. Williams was very kind and clear when I went in for my consultation. He explained everything clearly and want to do further investigation to cover all areas of my symptoms. I am also very grateful for Ava Williams for being kind and booking me in as quick as possible. Thank you so much. God bless you both

Mr Mark Davies

General Surgeon

I was having problems with blood from my bowels. I was referred to Mark and he was able to schedule an appointment very quickly. I was seen and diagnosed with haemorrhoids. I was scheduled for a procedure within a few weeks and after the operation, recovery was quick and successful. Thankyou Mark

Ms Amanda Marsh

Physiotherapist

Amanda clearly understands what is needed to hopefully improve my condition and takes into account what I am able to do as well as what I need to do. She listens to what I say and also is very clear in her description and the reasons she is suggesting the treatments.