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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

Hiba first treated me for quite a serious ankle injury. From my very first session, I immediately felt comfortable and supported by her warm and friendly presence. This injury was extremely hard for me, as it meant I could not play my favourite sport, football, which was really tough both physically and mentally. However, each week my session with Hiba became the highlight of my week. Not only is she an excellent physio who guided me through a quick, safe, and thorough recovery, but she also took the time to explain everything clearly and made sure I always understood what we were working on. She never rushed me and always listened to how I was feeling, which made me feel truly cared for. On top of that, she has an amazing sense of humour, which really helped lift my spirits and made even the hardest rehab sessions enjoyable. After recovering from my ankle injury, I unfortunately injured my knee. Without hesitation, I knew I wanted Hiba to treat me again. Having already been through a tough recovery with her, I trusted her completely and felt reassured knowing I was in excellent hands throughout the process. During my knee rehab, she was just as supportive, knowledgeable, and encouraging, constantly motivating me to keep going even when it was challenging. Thanks to Hiba’s expertise, patience, and genuine care, I was able to regain my confidence and get back to playing football, the sport I love. I could not recommend her highly enough to anyone needing physiotherapy. She truly goes above and beyond for her patients.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

I had an incredibly positive experience at Delamere and I’m very grateful for my time there which has been transformative. The programme is extremely well structured and thoughtfully designed - a really well-rounded mix of therapy, group work, education and peer support. The staff are kind, dedicated and create a safe, supportive environment where real change feels possible. I want to give special thanks to Mark, my therapist, and Gary, my mentor. Their honesty and approach made a huge difference to my recovery. I felt seen, challenged in the right ways, and supported to build real clarity and confidence. I made meaningful progress and left feeling stronger, clearer and had regained hope for the future. The only area I feel could be improved is the level of psychiatric support. During my stay, patients were offered one 15-minute appointment with the psychiatrist, which felt brief especially for those with more complex mental health needs. I would have valued more collaboration and communication around medication decisions. Strengthening this aspect of care would make an already excellent programme even better. Overall, I’m extremely thankful for my time at Delamere and would definitely recommend the centre to others seeking recovery support.

Spire Bristol Hospital

Cardiology, Dermatology, + 18 more

I cannot speak highly enough of Mr Paul Tierney and the care I received during my recent visit to Spire Hospital Bristol. From the very first consultation, Mr Tierney was the consummate professional — calm, knowledgeable, and genuinely compassionate. During what was a challenging and uncertain time, he looked after my overall wellbeing exceptionally well, not just addressing the clinical issues but also ensuring I felt informed, reassured, and supported throughout my recovery. His communication was clear, thorough, and easy to understand at every stage, which made a huge difference to my confidence and peace of mind. I always felt listened to, never rushed, and completely confident that I was in expert hands. I am extremely grateful for the care, professionalism, and humanity shown, and I would not hesitate to recommend Mr Tierney to anyone seeking outstanding medical care

Mrs Emma Eaton

Acupuncturist

I have been seeing Emma for over a year for support with menopausal symptoms, and I cannot recommend her highly enough. When I first met Emma, I was completely at my wits’ end, but she instantly put me at ease and reassured me that I was not beyond help — something I will always be grateful for. Emma is truly exceptional. She is incredibly kind, caring, empathetic, and extremely knowledgeable. She takes the time to really listen and ensures she fully understands your needs as an individual. Over the past year, my health and wellbeing have improved hugely, and I genuinely look forward to our monthly sessions and catch-ups. Emma has made such a positive difference to my life, and I would wholeheartedly recommend her to anyone seeking compassionate, expert support.

Dr Ram Dhotarkar

Anaesthetist

I had nerve root block injections done by Dr Ram, and I honestly can’t say enough good things about my experience. From the very first appointment, Dr Ram took the time to really listen to my symptoms and explain the procedure in a way that made me feel informed and comfortable. The injections themselves were handled with incredible skill and care under local sedation..Dr Ram and the team were calm, reassuring, and professional the entire time. The procedure was much smoother than I expected, It’s rare to find a doctor who combines expertise with genuine compassion, but Dr.Ram does exactly that. I’m so grateful for the care I received and would highly recommend Dr Ram to anyone dealing with nerve pain. Thank You!

The Horder Centre

Orthopaedic Surgery, Physiotherapy

All staff, from reception to nurses and surgeons, I found to be friendly, courteous, helpful and professional. I was generally rather nervous about the whole process, this being the very first time I experienced any form of surgery or a stay in hospital. However, I was treated with the utmost respect and understanding and felt well advised at all times, allowing me to make informed decisions at my own pace, without being pressured. I had to wait a bit longer than I had anticipated for surgery but by comparison to the NHS, it was efficient and slick. It is early days to comment properly on my shoulder replacement but things are progressing well although slowly and I am hopeful for the future.

Miss Dorota Hardy

Obstetrician & Gynaecologist

This was a very positive visit. Dr Hardy is friendly and kind and really put me at ease. She listened to the symptoms I had been having and provided explanations for them in a jargon-free and understandable way. She then developed a management plan that she carefully explained. I was nervous about this appointment as it is not easy discussing very sensitive and personal symptoms. However Dr Hardy has a lovely bedside manner which made it really easy to be open about the symptoms I was having. I came away from the appointment feeling listened to, with my symptoms acknowledged and feeling positive about the therapies that she had suggested. I can highly recommend Dr Hardy.

Dr Elizabeth Mcculloch

Cosmetic Doctor, General Practitioner

Dr McCulloch and her team are just perfect. They have been providing outstanding care to me for many years now. Dr McCulloch has been following carefully my hormonal health with a holistic approach that pays attention to my overall health, as well as my priorities as an individual. She is extremely professional and prepared, but also caring and understanding of my personal situation as a busy patient with specific views about health and aging (as all patients have). She is really quite exceptional, in my view. Her team has always made it easy for me to book appointments and deal with the practical side of things.

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

I always find the receptionists at The Holly difficult to deal with. The booking in experience is poor as one often has to wait for ages whilst the receptionists are on the phone or chatting or apparently doing something on their computers. It is a pity as the doctors and nurses and other staff including the porters at The Holly are extremely good. The receptionists in both the outpatients area and the scan receptionists need better training and better management. I would say however that the GP area receptionists and the front desk receptionists are very nice and very helpful so I have no issues with them.

Skylight Psychiatry

Psychiatry

I would highly recommend Skylight for anyone seeking an ND assessment. From the initial inquiry to the final report, the communication was exceptional—they explained every step of the process so I knew exactly what to expect. Key Highlights: Wait Times: The appointments ran perfectly on time, which I truly appreciated. Supportive Staff: They were patient with my questions and created a non-judgmental environment. Helpfulness: They provided clear next steps and resources that felt genuinely useful rather than generic. It’s clear they actually 'get' neurodivergence rather than just checking boxes

Sonoworld Diagnostic Services

Imaging (Scans), Obstetrics & Gynaecology

I honestly couldn't thank Daniela enough! She has done my scans for many years now and has always been clear, transparent and informative. I am usually an anxious person and she has always made the process easy and smooth. I accidentally booked another place for a scan a few years ago and the experience I received traumatised me until I went back to Daniela. I couldn't recommend her enough and genuinely trust her with all my scans. Daniela is great at her job, is honest and provides a very high level of service. 5 stars as always.

Miss Lucy Satherley

General Surgeon

My recent visit to see Miss Satherley was excellent. Her professional yet warm manner put me at ease and her explanations were informative and clear. It was an incredibly busy clinic but this did not impact on the excellent care I received. Miss Satherley’s team were kind, helpful and clearly respectful of each other. Their teamwork shone through and the leadership by Miss Satherley was admirable. Thank you for looking after me so well, in what was a nerve wracking clinic visit.

Mr Haresh Devalia

Breast Surgeon, General Surgeon

Mr Devalia was incredibly thorough and provided great care and attention during my appointment. He was clear with the process, potential outcomes and made sure I was informed and comfortable with the results. When I got my results Mr Devalia was very kind and allowed time for me to be happy with a negative result. Talking me through what it meant and what to look out for in the future. I was very happy with the treatment and with Mr Devalia's approach.

Dr. Jeeu Sze

Rheumatologist

I attended after being very worried about the appointment, it took some time to get here. I was provided with the opportunity to share how my mobility issues impact upon my day to day life. I was provided with a clear plan and was examined which offered assurance. Doctor had reviewed all available information, I felt listened to and reviewed what to do next.

Dr Girish Ganesha Babu

Cardiologist

I was able to see Dr Babu urgently for an AF episode. He has performed ablation surgery previously for me with excellent results. Following an ECG he adjusted my medication to manage the condition. As always I find my consultations with Dr Babu clear and reassuring and am happy to recommend him without reservation.