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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Mr Edward Ibrahim

Orthopaedic Surgeon

I saw Mr Edward Ibrahim at Syon Clinic in Brentford to provide me with a second opinion after seeing a different consultant as my shoulder and arm pain worsened - and I didn't feel confident with the first consultant after the post-consultation communication I received. After a few visual tests and reviewing previous scans, Mr Edward Ibrahim immediately corrected the misdiagnosis I received from teh previous consultant. He identified the issue, explained the condition and proposed treatment in a clear and easy-to-understand manner. He was patient, answered all of the questions I had. I felt much more confident of the diagnosis. His secretary is polite, efficient and sends post consultation letters in a timely manner WITHOUT typos - which I did have from the first consultant. Since following Edward Ibrahim’s treatment plan (ultrasound guided hydro dilation with steroid to the left shoulder and ultrasound guided steroid to the right shoulder along with physio to both plus physio/shockwave therapy to tennis elbow), my condition has significantly improved and is continuing to improve. Based on my experience, I highly recommend Mr Edward Ibrahim. He has a calm, gentle and patient approach and allows time for you to discuss and ask questions.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

This was so different from when I was here 10 years ago. The nursing staff were so lovely this time, cheerful and friendly and Lou was particularly helpful. All staff everywhere were kind and pleasant. The physiotherapists led by Carmen were astonishing. Their whole approach was helpful and kindly, the exercises were achievable, the support was just excellent including the post op phone call to me at home. I feel really positive about it all. I also commend the food, it was fantastically good especially the lamb stew, very Elizabeth David . And I really liked the inflating things on my feet the first night, very soothing. The one thing I didn't like was the tsunami of emails with essential information, each with a link to a cloud, needing a password . This took ages to navigate, and I gave up. When I mentioned this in person I got a really good booklet which I'm still using. It takes seconds to flip from section to section, it works and is useful. Perhaps if each email made it clear what section it's about, then that might help. But it's quicker to use the paper version.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I recently had surgery at St. Joseph’s Hospital in Newport and I honestly couldn’t fault the care I received. From start to finish, the staff were outstanding and made what could have been a stressful experience feel calm, reassuring, and well looked after. A special mention has to go to Esther and Megan R — they were absolutely fantastic during my stay. Both were incredibly kind, professional, and genuinely caring, and they really went above and beyond to make sure I was comfortable and supported. I can’t recommend the level of care highly enough. If anyone is considering having a procedure done privately, I would 100% recommend St. Joseph’s Hospital. The standard of care is excellent, and I felt in safe hands throughout.

Mr Allon Barsam

Ophthalmologist

The initial consultation, the surgery and followup appointments at OCL Vision were very professional and friendly. I was put at ease before and after the surgery. It could not have been smoother. Answers to questions on emails we dealt quickly and comprehensively. Mr Allon Barsam, my consultant, came highly recommended and I totally agree with all the positive feedback he receives. He was informative whilst not over complicating the information and was more than happy to answer all my questions pre and post surgery. I am very happy to no longer need contact lenses and glasses. All in all a very positive experience. I would highly recommend OCL Vision.

Professor Paul Chatrath

ENT Surgeon

Professor Chatrath is a sensational consultant. His 'bedside' (office) manner was quaint, kind yet direct with information provision/ instruction. His ability to quickly identify the issues I've been experiencing for a while and offer sufficient paths to ease & eventual remediation were first class and I've made tremendous steps already towards fully recovering from my right-side eustachian tube dysfunction! I couldn't recommend Professor Chatrath enough to anyone with ENT-related health issues/ concerns/ worries etc... The staff as Spire Hartswood were, as ever, fabulous too! Thank you Professor Chatrath!

Mr Mark Farndon

Orthopaedic Surgeon

I have had several operations under the care of Mr Farndon over the years and I have recently undergone a full knee replacement under his care. Mr Farndon is very professional, caring and always has time to listen to your concerns. Mr Farndon came to see me after the operation explaining everything to me and also visited the next day. All the staff at the Duchy were efficient and caring. With the expertise and continual care by Mr Farndon and his team I am on the road to recovery and I would certainly recommended Mr Farndon as I have already done to family and friends.

Mr Vik Kapoor

Orthopaedic Surgeon

From the moment I met Mr Kapoor I felt at ease. He listened to me and went through all my options with me. Mr Kapoor was honest with his opinion and I felt valued as his patient. Most of all, he promised he could & would “fix” me and he did! It’s less than 3 months since my procedure and I feel better than I have done in years. My symptoms and pain virtually vanished immediately and for that I really am grateful. I would not hesitate to return to Mr Kapoor if I ever have any further back problems. He is such a kind, caring gentleman and an amazing surgeon.

Mental Health Dietitians

Dietitian

I have been Sophie’s client for the last 6 months. In that time I have felt my relationship with food and my confidence in myself grow. She has helped me change the beliefs I hold about food and helped me on the road to recovery from anorexia. As an autistic person, I have struggled in the past with connecting with health professionals but Sophie adapts the sessions to meet my needs. She always sends notes after our sessions which is useful in making sure I keep track of what I should be doing.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

All professionals on all levels, be it administration, psychiatrists, health care professionals etc, have all been extremely empathetic, kind, respectful and efficient. I felt safe and able to trust all members of staff during all interactions I've had. Sometimes organisation wasn't always perfect such as informant questionnaires seemingly getting lost and causing delays and my assessment being double booked requiring a last minute rescheduling, but any problems were dealt with efficiently.

Dr. Alexandra Pittock

Psychiatrist

Dr Pittock is highly professional and consistently patient-centred. She supported the continuation of my ADHD treatment with care and clarity, and took time to listen attentively at every stage. She explained clearly why I experience certain symptoms and how my brain processes information differently, which significantly improved my understanding and engagement with treatment. I felt heard, respected, and well supported throughout my care.

Dr Amin Karim

Dermatologist

I arrived a few minutes early for my appointment and Dr Karim was ready to see me immediately and warmly welcomed me. He explained clearly about everything that he did and ensured that I fully understood what was happening. At the end of my appointment he clearly explained what he expected of me following that appointment and looked forward to seeing me for my next check up. I felt completely at ease throughout the appointment.

Skin Horizon

Cosmetic (Aesthetic) Medicine, Dermatology

I had an excellent experience at Skinhorizon Clinic for my acne treatment. The team was kind, professional, and really took the time to understand my skin concerns. The treatment plan was explained clearly, and I started noticing improvements sooner than I expected. The clinic has a calm, reassuring atmosphere, and I felt well cared for throughout. I highly recommend Skinhorizon Clinic to anyone struggling with acne.

Mr Kumar Reddy

Orthopaedic Surgeon

From the moment I met him , I liked him , I felt in safe hands , he has a lovely jolly nature , he was kind enough to come and see me after a very busy day for him at 8.15 in the evening . Considering my operation was on Saturday, I was happily walking down 26 steps to my home unaided with one crutch at noon on the Monday , fabulous outcome and still improving, thank you Dr Reddy and it was a pleasure to meet you !

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

Very easy to make an appointment and quick range of dates offered to my convenience.The hospital is fairly convenient from home and the nice to have features of free parking,WiFi and coffee in comfortable surroundings are appreciated.The hospital is modern and spotlessly clean.The staff and friendly and give clear explanations.

Hope Park Dental Practice

Dentistry

I have been a patient at this practice since 1990. Great service all round throughout, remain consistent even with staff changes over the years. I have other family members at this practice, they get the same great service, no hesitation in recommending Hope Park Dental Practice, best wishes and thanks to all the staff.