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One Hatfield Hospital

Audiology, Cardiology, + 21 more

I would like to begin by acknowledging the excellent care I received from the doctors during my first visit. Both clinicians went above and beyond, and I felt genuinely supported by them. Unfortunately, this high standard was not reflected in my interactions with the reception and administrative staff. After my consultation, the doctor provided me with a ticket for my next appointment and advised that, in the meantime, I should attend the imaging department for an ultrasound. When I arrived at imaging, the staff were dismissive and informed me that, because I was an NHS patient, they would need to write to my GP for a separate referral. I explained that the doctor had instructed me to have the ultrasound the same day. The staff member responded that if I waited in reception, she would speak to the doctor, adding that “quite often they don’t know how things are done.” I waited for an hour with no update. When I approached the desk to ask for news, the staff member replied, “I’m sorry, I forgot all about you,” and said she would speak to the doctor immediately. After she finally did so, the situation changed dramatically: I was suddenly offered an ultrasound appointment for 11:30 a.m. that same day — just an hour and a half later. It was clear that once the doctor became aware of the issue, the department acted quickly and efficiently, which I appreciated, especially as I live only ten minutes away. The ultrasound itself was carried out professionally, and the doctor performing it was excellent. He explained everything clearly and asked when my next appointment was. When I told him it was scheduled for six weeks later, he advised me to return to the main reception and request an earlier appointment, as his report would be completed that same day. However, when I approached reception, I was dismissed outright and told, “Doctors make appointments six weeks in advance — it is what it is.” Additionally, there was no record of my attendance on their system, only an appointment dated 23 March 2026, which, by their own admission, belonged to a different patient entirely. On reflection, while staff may appear polite on the surface, the reality of my experience was the opposite. The inconsistency, dismissiveness, and lack of coordination created unnecessary stress and undermined the otherwise excellent clinical care I received.

Spire Bristol Hospital

Cardiology, Dermatology, + 18 more

I cannot speak highly enough of Mr Paul Tierney and the care I received during my recent visit to Spire Hospital Bristol. From the very first consultation, Mr Tierney was the consummate professional — calm, knowledgeable, and genuinely compassionate. During what was a challenging and uncertain time, he looked after my overall wellbeing exceptionally well, not just addressing the clinical issues but also ensuring I felt informed, reassured, and supported throughout my recovery. His communication was clear, thorough, and easy to understand at every stage, which made a huge difference to my confidence and peace of mind. I always felt listened to, never rushed, and completely confident that I was in expert hands. I am extremely grateful for the care, professionalism, and humanity shown, and I would not hesitate to recommend Mr Tierney to anyone seeking outstanding medical care

Mr Deep J Malde

General Surgeon

I am so so grateful to Mr Malde -he was very clear with his explanations and he really gave me 100 per cent at his consultations. . I have previously had amazing care from the consultant who carried two open heart surgeries and I would say that my feelings are that they really are the superheroes of life.because they have the skills to offer everyone a brilliant chance of recovery but for those of us who have very significant co-morbities and a real risk to our lives they are brave enough to take that risk to save us. I am in awe of the amazing treatment I received at Leicester from everyone I met. I consider myself very very lucky to have received such amazing treatment from everyone but especially Mr Malde. I am sorry to have taken so long to reply but I don't understand my new phone so it has taken me time to get going. Very grateful thanks again to Mr Malde.

Lucio Health

Diagnostics & Testing, Holistic Therapy, + 1 more

Dr Hari has been an incredible to our family during one of the most difficult times of our lives. From the very beginning, he has approached my mum’s care with compassion, calmness and genuine understanding. His manner is reassuring without ever being dismissive, and he takes the time to explain things clearly and thoughtfully. In such an overwhelming situation, that steady, considered approach has meant more than I can put into words. What really stands out is how balanced his advice is. He is open-minded, evidence-aware and always careful to ensure that any recommendations sit safely alongside conventional treatment. That level of diligence and professionalism gave us real confidence and peace of mind. During a time filled with uncertainty, Dr Hari has been a calm and trusted presence. We are truly grateful for his guidance and support Thank you dr Hari

Newmedica Grimsby

Ophthalmology

Mum was almost blind wearing really thick glasses, and couldn't see at all without them. She had a few complications with her eyes but Dr Stewart and team endeavoured to give her as much sight back as possible, even if just slight. After her cataracts surgery on the 'good' eye, she is like a new woman. At nearly 78yrs old, mum doesn't need to wear her glasses for the first time since she was young. She can see clearer and further away. Close up is still difficult but we trust that after both eyes are done, and potentially glasses again with alot less prescription, she will be able to see so much better. She's had no pain or anything. The drs were brilliant and we can't thank them enough. This is the best thing to have happened to mum who was petrified to get her eyes done. She says he is the best Dr I have ever seen and I'm so happy.

Mr Mfazo Hove

Ophthalmologist

I had an absolutely amazing experience with Mr Hove at Blue Fin Vision. From start to finish, everything was handled with the highest level of professionalism and care. Really happy my naevus is gone. I got my confidence back instantly 🙌 The clinic itself is spotless, modern, and very calming, which immediately put me at ease. Mr Hove was incredibly kind, reassuring, and thorough, he explained everything clearly and made sure I felt comfortable and confident throughout the entire process. I genuinely felt listened to and cared for, and the whole experience exceeded my expectations. I couldn’t be happier with the treatment and the overall service. I would highly recommend Mr Hove and Blue Fin Vision to anyone considering treatment truly outstanding care.

Nuffield Health Brentwood Hospital

Paediatric Cardiology, Breast Surgery, + 35 more

My experience with Nuffield Health was excellent from start to finish. The whole process was smooth, well organised, and reassuring at every stage. The staff were professional, friendly, and genuinely caring. From reception through to the clinical team, everyone made me feel comfortable and well looked after. Communication was clear, appointments ran on time, and I always felt informed about what was happening. The facilities were clean, modern, and well maintained, which added to the overall sense of confidence and professionalism. The care I received was of a very high standard, and I felt supported throughout. I would not hesitate to recommend Nuffield Health to anyone looking for high quality healthcare delivered with kindness and professionalism.

Mr Andrew Pieri

Breast Surgeon

When you finally decide to go ahead with the breast reduction surgery that you’ve considered for years, choosing your surgeon is such a big decision & I am so glad I chose Mr Andrew Pieri. From the first phone conversation he made me feel completely at ease, he is professional, warm & genuinely caring. He is super talented at what he does and creates the most amazing results - I cannot recommend him & his team enough. The results at my 2 week check up blew me away. I had seen varying results from other surgeons online so I prepared myself with low expectations but honestly I couldn’t be happier. Perfect shape, nipple size and placement, and very neat scars, some even barely noticeable already. My only regret is not doing it sooner. Truly life changing.

Physio Remedies

Acupuncture, Hand Therapy, + 3 more

I ruptured my Achilles tendon playing squash last September. My consultant surgeon strongly recommended Physio Remedies, who have an excellent reputation for helping athletes recover and return to sport in the best possible condition. I’m being treated by Naomi Murray, who closely follows the latest international research on Achilles injuries, which is very reassuring. The rehab plan has always been clear, progress has been excellent, and follow-up is very responsive whenever I have questions. Her patients’ recovery and long-term outcomes are clearly a genuine priority for her. The facilities at the Lansdowne Club are also outstanding and make a real difference to the quality of the rehabilitation. I would definitely recommend Physio Remedies.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I cannot rate the hospital highly enough following my recent operation. From the moment I arrived I was looked after by a number of staff members, all of who could not do enough to ensure I was comfortable, informed and had everything I needed. In particular nurses Damian, Sonia, Cindy and Salmon were wonderful, also the catering lady who's name i didn't catch, Steve the pharmacist, Mr Murray the anesthetist, and Mr Lewis the surgeon. All the staff were very friendly and relaxed which helped me settle in a situation I could have felt very uncomfortable and nervous in. Even though this procedure was covered by insurance I would not hesitate to self pay in the future if needed to have this level of care again.

RTN Mental Health - Right To Choose

Psychiatry, Psychology

Everyone I dealt with was great overall. The experience was good aside from a couple of mistakes which then lead to long delays. One of the assessment calls didn't work and I had made time to sit through it. They did try to rectify this quickly but it still took another few weeks which after such a long time was frustrating. Sometimes when I would ring up the person who would answer would be short and I didn't feel so comfortable speaking to them. Otherwise, I would recommend this service up to diagnosis - I am yet to try the medication and services beyond here. I wish there was more the NHS or RTN could provide to offer support post diagnosis. The recommendations are useful but I would like a little more.

Dr Marco Spartera

Cardiologist

I was impressed with the professional service provided by the Consultant. He was interested in my condition, asked specific questions and took a sincere interest in my experience of my symptoms relating to my condition. He provided me with a clear plan of what the next course of action would be to enable him to get more data on my condition to be able to provide a diagnosis. The booking of the appointments to enable this and the follow up appointment with him, once the data has been considered.

Mr Inder Gill

Orthopaedic Surgeon

Mr Gill seems to me a very accomplished surgeon in the knee surgery field. He did an excellent job on both my knees, they both appear to be working fine and the scarring is much less than expected. Especially on my left knee where it's hardly noticeable, many people, even nurses, say it doesn't look as though I've had such major surgery done. 10 out of 10 Mr Gill. He is very easy to talk to and has great approach to his work.

Dr Mustafa Alnaib

Orthopaedic Surgeon

Dr Alnaib explained the procedure extremely clearly. He is very skilled and professional as well as being patient and kind. I have now had 2 chronic problems sorted by Dr. Alnaib. He was realistic about the outcomes, which have exceeded my expectations. The treatment was painless and I am grateful to now be pain free. The cost was reasonable and I can't recommend him highly enough.

Mr Arun Kumar

Orthopaedic Surgeon

I was a bit apprehensive about the procedure but when I met Mr Kumar he put me at ease. He explained everything to me on my first visit. On the day of the procedure he came to see me before and after. I cant thank him enough for his professionalism and caring attitude and for helping me through what could have been a difficult time. Thank you.

Mr Samuel Mackenzie

Orthopaedic Surgeon

Mr Mackenzie could not have been more helpful, professional and reassuring. I believed I had a routine fracture but found out I had complications that required surgery, Mr Mackenzie took time to explain what my options were and made sure I understood all of the possible outcomes. Pre and post op care from him and his team were first class.