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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Dr Monika Bajaj

Paediatrician

We initially saw Dr Bajaj when my 13 year old son was struggling with anxiety and overwhelm around school. We suspected he was Neurodivergent and Dr Bajaj helped us to look at our options for assessment to identify what he may be experiencing. With collaboration from school, and our in depth feedback, Dr Bajaj diagnosed our son with ADHD (combined type) with the possibility of an Autism diagnosis down the line also. My son started on medication 3 months ago under careful observation from Dr Bajaj. We slowly increased the dose and we are now happy that he is at the dose he is supposed to be on. I’m happy to report that he is now more able to focus in class and as a result his anxiety has reduced. Our son’s school have been incredibly supportive and without them putting support in place (mostly an EBSA plan) we don’t think he would be in school any longer. We know that diagnosis and medication is only part of the story for our son navigating ADHD, however the treatment from Dr Bajaj and her compassion towards us all has enabled us to help our son access school again in a healthier way. Our son started to attend Science classes again just before Christmas and last week he came 3rd highest in his class in an assessment and we were able to share this good news with Dr Bajaj this week. School may always be tricky for our son, it’s not going to be easy due to the system being designed for Neurotypical children, however he is now able to access school which he couldn’t do in a healthy way before seeing Dr Bajaj. We can’t thank her enough.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Appalling aftercare!! In as an overflow NHS patient. Had major surgery. Nurse refused the doctors requests in the morning. When discharged later that day the nurse still refused what the doctor asked for. The doctor had to be firm in saying what the nurse had to do as it was on the surgeons notes! The nurse reluctantly did it in the end but only half a job. The nurse left ouzing burn scars after removing dressing and didn't tell me until i put my clothes on and the material was catching on them. My husband got him back and he said "Yes i saw that!". Did nothing or aplogise. No empathy at all. I had 2 nurses come to my home that evening to sort out the burns and dressing on my surgical areas . Nightime was very little aftercare. Catheter was overflowing in the night. No one seemed to know what was going on in regards to your medical notes. Food was appalling dried up and burnt. No snack trolley inbetween meals. Awful experience. Couldn't wait to get out of there. Was I treated differently because I was in there last request as an overflow NHS patient. I was meant to be going to Birchington ward for my recovery. A complaint will be going in! The doctor said twice to have medication prescribed to the nurse and he would not do it so I came home with no painkillers and was told to go to a chemist after major surgery. Lack of care. No bedside manners.

Spire Bristol Hospital

Breast Surgery, Cardiology, + 18 more

I cannot speak highly enough of Mr Paul Tierney and the care I received during my recent visit to Spire Hospital Bristol. From the very first consultation, Mr Tierney was the consummate professional — calm, knowledgeable, and genuinely compassionate. During what was a challenging and uncertain time, he looked after my overall wellbeing exceptionally well, not just addressing the clinical issues but also ensuring I felt informed, reassured, and supported throughout my recovery. His communication was clear, thorough, and easy to understand at every stage, which made a huge difference to my confidence and peace of mind. I always felt listened to, never rushed, and completely confident that I was in expert hands. I am extremely grateful for the care, professionalism, and humanity shown, and I would not hesitate to recommend Mr Tierney to anyone seeking outstanding medical care

Dr Craig Rosenbloom

Sport & Exercise Medicine Doctor

I recently had a consultation with Dr Craig Rosenbloom and was extremely impressed with the entire experience. From the outset, he was professional, approachable and very easy to talk to. He took the time to listen carefully and made sure I felt comfortable asking the many questions I had. Craig provided clear, honest feedback and realistic recovery timelines, which I really appreciated. He didn’t overpromise, but instead gave balanced and practical advice that helped me fully understand my situation and next steps. Shortly after the appointment, he sent through a detailed written report, which was thorough and easy to follow. That level of efficiency and clarity made a big difference. I would highly recommend Craig to anyone looking for a knowledgeable, straightforward and supportive specialist.

Quality Dental : Horsham

Dentistry

I have been with the practice for a number of years and have mostly been pleased with the experience. The only thing I have a problem with is that the staff of all kinds do not speak loudly enough. There is always a lot of noise from machines etc. and soft voices, and sometimes accents, make it difficult to understand., especially when it has a medical content. Also nobody seems to understand that they should make sure the patient is comfortable, as the chairs vary in design and all do not adjust when required. Otherwise I am pleased to have found the practice many years ago and have gone through a good few different staff members in that time, so the experience has been interesting, despite the stairs! I am lucky to have good teeth.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

All staff, from reception to nurses and surgeons, I found to be friendly, courteous, helpful and professional. I was generally rather nervous about the whole process, this being the very first time I experienced any form of surgery or a stay in hospital. However, I was treated with the utmost respect and understanding and felt well advised at all times, allowing me to make informed decisions at my own pace, without being pressured. I had to wait a bit longer than I had anticipated for surgery but by comparison to the NHS, it was efficient and slick. It is early days to comment properly on my shoulder replacement but things are progressing well although slowly and I am hopeful for the future.

Newmedica Newcastle

Ophthalmology

Lucy Clarke was recommended to me after a failed diagnosis and plastic surgery to my accident related damaged left eye lid. Lucy diagnosed the damage was to a muscle in the eyelid and her and her team carried out the surgery to correct this. Lucy and her team were so understanding and caring throughout the whole procedure and I was returning home within 2 hours of my appointment. I cannot thank Lucy enough for everything she did for me and once my healing is complete I will have the confidence and self esteem to enjoy my life again. Thank you to everyone at NEWMEDICA XX

Dr. Shaishav Dhage

Diabetes & Endocrinology Specialist

Today's clinic visit was extremely smooth, streamlined and pleasant, the best I have ever had, with no waiting time between each stage of the clinic process. This has not always been my experience when the clinic is very busy. Also, there is a little more waste of clinic time when I am seen by an unfamiliar junior doctor. The receptionists and nurses overall are helpful, efficient and friendly. The volunteer is very nice and welcoming, relaxing the otherwise stressful hospital atmosphere. The Christie has been very good to mevand I appreciate all the things you do.

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

Dear Natasha, Thank you for your brilliant service, as always. I always feel so relieved after our sessions. I used to be unsure about physiotherapy and had tried several physiotherapists before, but you have completely changed my opinion. When my doctor referred me to you, he was confident that I would be satisfied—and he was absolutely right. I will now be his mirror copy in recommending you to others. Thank you so much for helping me regain my strength and confidence. I am truly grateful for your support and encouragement.

Mrs Rokhsaneh Ghandi

Acupuncturist

I’ve been seeing Rokhsaneh for a year and the change has been outstanding. She has helped me immensely with my health and everything has been positive since I met her. She always welcomes my questions and takes the time to explain things, which is incredibly helpful to me. My last visit was just like the others: she took the time to understand what was going on, connected it with notes from my previous appointments and warmly proceeded with the acupuncture. I left the visit feeling better, stronger and genuinely cared for, as always.

Mr Rhys Thomas

General Surgeon

Mr Thomas explained everything very clearly so that I knew what procedure he would undertake. He ensured that I was comfortable with what he proposed and checked my understanding. On the day of surgery he explained again what he proposed to do and then later that day, checked in with me and told me how things had gone. On my post op visit he examined me and we discussed recovery and next steps. I was very happy with the care Mr Thomas provided.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

Came for a pre op, lovely staff and lovely pre op Nurse, however I was sent for bloods, I wasn’t asked if a trainee could take them, she tried twice which was painful, before the nurse then took them on the third go in my other arm. Totally understand the need for training however, I had made it known that I hated needles and was not a good person to practice on, I unfortunately got up feeling very dizzy and sick, which for me was unnecessary.

Dr. Mafalda Queiroz

Cosmetic Doctor, Dentist

As an anxious patient, a visit to the dentist can be stressful and this is why I chose York Dental Suite -Mafalda has a great way of helping you feel at ease. She always explains what she is going to do and genuinely cares that your experience as a patient is as good as possible. I have every confidence in her dental skills and would highly recommend her. The practice staff are always polite and friendly too

Mr Syed Ali Shahzad

Urologist

Mr Shahzad was polite, supportive and helpful throughout his contact with me. He explained why the aqua ablation therapy would be the right treatment for me and it appears to have been completely successful in addressing my needs. I would be very happy to recommend Mr Shahzad and aqua ablation therapy to others where it would be appropriate for them.

Mr Ross Kenny

General Surgeon

I have really appreciate the care I received from Mr Kenny following a breast cancer diagnosis. I feel he has gone above and beyond in guiding me me through this process. He has been very responsive to any questions I had, compasionate in his communication and I am very pleased with the aestethic results after a thermopeutic mammoplasty.