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Dr Asif Qasim

Cardiologist

Approximately one year ago I experienced a sudden increase/spike in my heart rate when exercising on the rowing machine. My usual heart rate for a steady state training session was between 130 and 145 BPM. This time it suddenly spiked up to about 180 to 190+ bpm, and it would not come down quickly enough. I am quite fit for my age and never had such issues before. As this had never happened before, I did get in touch with my GP and eventually I had a 24hr Holter monitor fitted. The results did not reveal anything that was out of ordinary. But, a month later, I was at an indoor rowing competition, when my heart rate suddenly jumped to 226 bpm and I also experienced headaches. I then decided to use my wife's BUPA family health insurance and I had my 1st appointment with Dr Qasim in July 2025, at Cromwell Hospital. What struck me was his friendly and professional manner. He asked numerous questions about my lifestyle, my past or existing health issues, if any, and the sport I am involved in, rowing. He listened very carefully, patiently and sympathetically to all my concerns I had regarding my symptoms. He was also very reassuring, and I left the appointment feeling a lot more optimistic. Dr Qasim booked several thorough tests and, following the test results, I am now on medication that controls the atrial fibrillation symptoms. I have regained confidence in training harder, and I am now able to race without worrying. I also have regained the confidence that I am not going to have a sudden heart attack or a stroke! As it happens, very soon, I have an appointment with Dr Qasim, to review the last few months since I last saw him and the efficiency of the medication prescribed and obtain a final diagnosis. I am confident that I will able able to control the Afib symptoms and any possible complications, with Dr Qasim’s help and expertise.

Mr Bassem Amr

General Surgeon

I wanted to take a moment to share what this journey has meant to me and to sincerely thank you and your team for being part of one of the biggest decisions of my life. I’ve battled with my weight for as long as I can remember. In July 2022, I hit my breaking point after seeing a photo of myself at my heaviest. I was ashamed, overwhelmed, and completely defeated. I avoided mirrors and felt exhausted and unhappy. Over the years, I had tried everything—diets, medications, fitness programs—but nothing gave me lasting change. I felt stuck. Choosing bariatric surgery was not an easy decision. It came with tears, fear, doubt, and a lot of soul-searching. I know not everyone understands or agrees with this choice, but for me it was never about appearance. It was about choosing a healthier, happier, longer life. It was about being here for my family and the people I love. It was about choosing myself. From my very first appointment, the care, compassion, and reassurance I received from you, the consultant, and the entire team made such a difference. Every question was answered, every worry was taken seriously, and I always felt supported rather than judged. The kindness, professionalism, and encouragement shown to me before and after surgery helped me feel confident in my decision and safe throughout the process. The fear of not being present for my family someday scared me far more than surgery ever could. Thank you for the exceptional care, guidance, and support you have all shown me. You haven’t just helped me through a procedure—you’ve helped give me a real chance at a new beginning, and for that I will always be grateful.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

There was a lot of confusion in regards to my follow up appointment post surgery. An appointment was booked and agreed for Monday morning, another appointment was booked for the afternoon in addition to the morning appointment, which I tried to rearrange for the following day and recieved confirmation, that appointment I found out later had not been booked and one was made for the following week, and I had called to confirm the appointment for Monday morning too. I found out later that the Monday morning appointment was cancelled but I was not told this until I arrived for the appointment early. Gill at reception was extremely helpful and was immediately on the case to help me as this was a wound check appointment. She spoke to Nikki and Bev and I was able to be seen very quickly. I appreciated all the help I was given by Gill and she helped me create my next appointment for 6 weeks time and navigate the situation well. The appointment itself was informative and very good. I believe there was a mix up with the lists for the day and it seemed to be that everyone just got confused with what appointments for me were needed to be rearranged/ cancelled. Everything was resolved quickly and calmly, and I thank everyone for their help in resolving this.

Mr Nicholas Penney

General Surgeon

I recently had private surgery with Mr Penney and had a really positive experience. I can be quite anxious around medical procedures, appointments etc. but I felt listened to, supported, and treated with genuine care and respect. Mr Penney was friendly, professional and took the time to explain everything clearly and calmly, which helped put me at ease despite my anxiety. I felt reassured and never rushed, and any questions or concerns I had were addressed thoroughly. All of the hospital staff who supported me during my stay were absolutely lovely. Everyone was kind, patient, and reassuring, which made what I find very stressful feel much more manageable and positive. The standard of care before, during, and after the surgery was excellent. I felt very well looked after and supported throughout, and I'm extremely grateful for the care I received.

London Gynaecology - Harley Street

Obstetrics & Gynaecology

I had an outstanding experience at London Gynae on Harley Street. From the moment I arrived, the team was warm, professional, and incredibly reassuring. The clinic is spotless, beautifully organised, and has a calm atmosphere that immediately puts you at ease. My consultation was thorough and unrushed. Everything was explained clearly and compassionately, and I genuinely felt listened to. The level of expertise is exceptional, but what impressed me most was the kindness and care shown throughout the entire visit. It’s rare to find a clinic that balances world‑class medical knowledge with such personalised attention. I left feeling informed, supported, and very grateful. I highly recommend London Gynae to anyone looking for excellent women’s health care in London.

Ms Kathryn Tilbury (KT)

Physiotherapist

I highly recommend KT. After a fall 22 months ago, I tried to power through the discomfort and pain in my knee. Eventually, I decided to get help after receiving a recommendation. From the first session, KT was incredibly understanding and never judged me for waiting so long to get seen. She focused on identifying the root cause of my issue while also supporting my goal of participating in a Hyrox event. After three or four sessions, and with KT's suggestion, I consulted a surgeon she recommended for an MRI. This provided us with valuable insights into my knee health. I continued with my treatment and successfully completed a return-to-run test. Today, I've now been discharged and have officially started my run plan! Thank you KT!

Quality Dental : Horsham

Dentistry

I had a dental hygienist appointment. When it came to booking a further six monthly appointment I was asked to pay £35 in advance! This would be deducted from my bill in six months time. I declined to do this and cancelled my next appointment. I presume that at the next appointment I'd be asked yet again to pay £35 in advance, which basically means that this is just a way of charging a one off payment over and above the actual cost! I have never been asked to pay in advance for any private care, dental or otherwise. I think this is very sharp practice. By all means have a cancellation policy and charge the customer for not attending, but don't just take £35 well in advance! I may have to change my dental practice if this continues.

Guy’s Assisted Conception Unit

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

I've been trying to book an initial appointment for last two weeks. I've been emailed times slot for appointment but then we're told that the time slot was taken by another patient. I've called numerous times. But there is no one picking up the phone. Emails are not responded to in timely manner either. I don't know what to think of you're services and what your staff are like because you're team are not there to take calls or email back when we need them. Will you're doctors be the same? Would it be that difficult to get a consultation with them. I'm very disappointed with your reception staff!

Dr. Dominique Auger

Cardiologist

I visited Dr Auger last month for a 6 month check up for a previous heart condition. She was punctual, well prepared and thoroughly familiar with my case. She examined me and made one or two perceptive observations, for instance that I was dehydrated. She answered my questions carefully and in detail. I appreciated her patience and expertise greatly. She gave me as much time as I needed, so I did not feel hurried in any way. I finished the visit feeling very reassured. In summary, I feel extremely fortunate to be in her care.

Castle Craig Hospital

Psychiatry, Psychotherapy

I was really happy that I chose to go to Castle Craig. It was my first time in Scotland, coming from London I was a bit nervous about what would happen but the admissions team and Justine in particular were extremely reasurring. The cleaning staff are always around, making sure everything is spotless and the therapists were so impressive and dedicated. I left after six weeks feeling like a new person with a sense of purpose in life. I can't thank everyone at Castle Craig enough!

Spire Wellesley Hospital

Cosmetic (Aesthetic) Medicine, Dentistry, + 17 more

The 12-month or so wait time was out of Ravi’s hands and in fact the timing of the procedure worked well for me in the end due to it being right before the Christmas holidays. Everyone at Spire Wellesley was fab, even if my discharge at the end of the day took longer than expected it wasn’t a problem and I was really pleased with all the care and professionalism provided by everyone. Thank you!

Associate Professor Alex Day

Ophthalmologist

My experience with Mr Alex Day was fantastic. From the initial consultation, follow-ups, surgery and then my first 2 weeks of aftercare (current stage) he has been exceptional. He is responsive to questions and concerns and gives a personalised experience, recognising the day to day fluctuations you live with I have no hesitation in recommending him, and look forward to my 3 month check up.

HCA Healthcare UK The Harley Street Clinic

Breast Surgery, Cardiology, + 9 more

I had a cystoscopy today with Mr Marco Bolgeri. I couldn't recommend him more. He was simply fantastic. He explained the procedure to me during the consultation, and I had undergone the same procedure with another consultant in the past. I was expecting the same type of pain. However, Marco Bolgeri's technique rendered the procedure painless. I am very happy that my GP recommended I see him.

The Skin Surgery

Dermatology

I contacted Ben at the Skin Surgery in 2025 to get a papule removed. The service and professionalism were second to none! A follow up treatment was required, where I received laser treatment, this was painless and delivered great results! Ben makes you feel informed, listened to, and very relaxed during the procedure! Highly recommend Ben and the team at The Skin Surgery!

Dr. Emily Cary

General Practitioner

Dr Cary is clearly committed to helping women feel their best. She has listened with great understanding and empathy and has used a problem-solving approach to help me navigate recurrent episodes of post-viral fatigue as a peri-menopausal woman. She is extremely knowledgeable and thorough and I would highly recommend her.

Mr Shahab Siddiqi

General Surgeon

Mr Siddiqi was so informative explaining all my options for surgery in a professional friendly manner. I have seen him twice both appointments times were excellent so no waiting around.He has also offered to send me written information of all the different procedures that are available to me Excellent service.