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The Horder Centre

Orthopaedic Surgery, Physiotherapy

I was referred to the Horder Centre for hip surgery as an NHS patient and the difference between that experience and my experiences in NHS hospitals couldn't have been more different. As it turned out, I also had two brief stays in an NHS hospital at around the same time, and experiencing a busy trauma ward in the Royal Victoria hospital in Brighton was pretty terrible. Unusually, I ended up having to have two operations in Crowborough on the same hip, so I was there for several days in all, and though no one really wants to be in hospital they do make every effort to make your stay as comfortable as possible. You get a single room with a TV (Freeview) and your own en-suite bathroom and fresh towels are brought every day. For a start, the staffing levels were brilliant. Someone was always on hand if I needed pain relief or anything else for that mattter. For every staff shiftI was allocated a care worker and a nurse, all of whom were absolutely lovely. They will help you with anything including a bed-wash or shower and if you have any questions they can't answer themselves they will find someone who can. I was regularly offered pain medication and if I felt I needed some in between rounds I had only to ring the bell beside my bed and I was usually able to have it. The food is good and plentiful and the menu choices provide plenty of variety. The staff who bring round the food as well as a trolley offering hot drinks or fruit juice are cheerful and friendly as well as punctual. Even the housekeeping staff were lovely. Although I'm sure all the staff were busy (for example, the care assistants take care of 6 patients on each shift), no one ever seemed to be under too much pressure and they always had time for a chat. They will arrange transport two and from the hospital if you need it, whether in an ambulance or by car, and even the drivers love working there. Some of the staff I met have worked there for many years, which speaks for itself. If I were referred to the Horder Centre rather than an NHS hospital or further surgery at any point I would feel confident that I would be well taken care of.

Montrose London

Cosmetic (Aesthetic) Medicine, Dermatology, + 1 more

I had an outstanding consultation with Dr. Coltart. He was incredibly friendly, professional, and attentive throughout our appointment. What stood out most was the time he took to truly listen to my concerns and ask thoughtful, relevant questions. I never felt rushed — something I deeply value, especially given past experiences where consultations felt limited to just one concern. Dr. Coltart’s calm and reassuring demeanor immediately put me at ease. He explained the treatment options clearly and laid out the next steps in a way that was easy to follow. I left the appointment feeling confident, well-informed, and with no lingering doubts. His expertise in dermatology was evident, and I appreciated his honest and transparent approach. I highly recommend Dr. Coltart and will definitely continue seeing him as my dermatologist moving forward.

Abbington House

Holistic Therapy, Psychiatry, + 1 more

From the bottom of my heart it’s saved my life and I owe every staff member and client a dept I can never repay other than staying strong and committing to the process. I have found a peace and serenity I didn’t even fathom was a possibility. I owe more to Costas than I can ever put into words; the perfect balance of first hand knowledge, compassion and confidently calling me out on my BS. An immaculately run rehab with a dedication to the clients and their well-being, thank you Emily for doing what you do, going beyond and above for all clients. Once again thank you to all staff members, who without, this rehab would be a completely different experience. Also the food is phenomenal. I love and appreciate you all!

Miss Melanie Tipples

Obstetrician & Gynaecologist

I cannot express how wonderful Melanie was on all fronts. Firstly, I emailed in the morning and by 2:30pm I was sat in her office. Secondly, she was kind, welcoming, calm and reassuring. Thirdly, my examination was painless (unlike with my GP) and she had high tech equipment which was revelational. Fourthly, she completely got how stressful, scary and uncomfortable things like this can be and she was trauma informed and slow. Fifth, she put all the decisions in my hands but with her input and knowledge. My anxiety went from about a million beforehand to about a three after. I would not have even thought about going privately before but I’m so glad I did.

Mr Sanjay Agrawal

General Surgeon

I recently underwent surgery on Sept this year for a recurrence of a bilateral inguinal hernia and I could not have been more grateful for the exceptional care I received. My surgeon with 28 years experience, was absolutely brilliant , professional, skilled ,and reassuring throughout the entire process. From the pre-operative consultation to the post-surgery follow-up, everything was handled with great attention to detail and genuine care. The outcome has been excellent, and I truly appreciate the expertise and confidence that made such a difference in my recovery. I highly recommend this surgeon to anyone in need of top-quality surgical care.

Dr. Kushan Karunaratne

Neurologist

I would like to express my sincere gratitude for the excellent care I received. From the very first consultation, the treatment and attention were outstanding. Even when the diagnosis could have been more challenging, his empathy, clarity and ability to communicate with openness provided me with reassurance during a very stressful and worrying time. He has been consistently kind, attentive and professional in every interaction. It has genuinely been an extremely positive experience in a moment where I needed it most. I only wish there were more healthcare professionals like Dr. Kushan.

Crossways Dental : Coulsdon

Dentistry

I’m new to the practice, having previously been with a Bupa dentist, so the experience felt quite different. My recent visit was to see the hygienist, and while the appointment went smoothly overall, I did feel that it was quite brief and didn’t focus as much on the deeper, more thorough cleaning I’m used to. Additionally, I usually receive tailored advice during my visits, but this time there wasn’t much guidance offered. Perhaps it wasn’t necessary, but overall, it felt as though the hygienist wasn’t as thorough as I would have expected.

Well Life Clinic Oxted

Allergy Medicine, Clinical Genetics, + 12 more

On contacting the clinic we were offered an appointment the very same day. On arrival the receptionists were very helpful & friendly. With very little waiting time we saw the Doctor. She couldn’t have been more helpful & understanding with further treatment organised and confirmed by email the following day. The whole experience was a breath of fresh air & would highly recommend Well Life Clinic to anyone looking for an efficient service.

Kingsbridge Diagnostic and Treatment Centre

Diagnostics & Testing, Gastroenterology, + 4 more

I had a great experience at the centre. The place was clean and well looked after, the staff were friendly and welcoming, and parking was really easy. I didn’t have to wait at all — everything ran on time, and it was just a short walk from the car park to the building, they also had wheelchairs available at the carpark entrance and a shuttlebus to take you to the lisburn road site. Overall the visit was smooth and stress-free

Mr Arun Kumar

Orthopaedic Surgeon

My overall rating is excellent : All the staff were kind & courteous and very reassuring from first being shown into a clean & comfortable room to being wheeled out for collection at the front entrance. Follow-up physio sessions with Stephen have been particularly useful & informative. Stephen is very helpful & extremely reassuring in every aspect. He is an extremely pleasant & helpful young man. Thank you to you all.

Mr Ricci Plastow

Orthopaedic Surgeon

Mr Plastow was very professional, polite, respectful and listened to my concerns giving me confidence with the procedure ahead. After the procedure he visited a couple of hours later to let me know he was pleased with the outcome. I saw him again two weeks later and again he was great, warm, friendly and reaffirmed his confidence in the procedure. Overall I am very pleased with the service I have received.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

Had a gastroscopy and colonoscopy- from booking to admission and the procedure everything was first class and professional. My admitting nurse Daisy was very friendly and calming, the nurses in the room Jiss and Sariah made me relaxed and comfortable and the endoscopists Mr Ashraf put me at ease and explained the results after the procedure. Michele in recovery was very kind and caring- thank you Eastwood!

Mr Mark Farndon

Orthopaedic Surgeon

Quick to get an initial consultation appointment and the subsequent MRI & X-ray requirements were arranged within the network of Nuffield hospitals very quickly and with excellent communication from all involved. At the follow up appointment Mark explained the results thoroughly to my teenage son, talking him through the scan images & reassuring him of the next steps, using simple terminology.

Pure Periodontics Limited

Dental Care, Dentistry

Extremely professional and friendly team. They explain all possible details of the procedures to be taken so you are reassured at every step. Unlike other dentists the wait times for the most important procedures are quick and you don’t have to wait months like in other clinics. Even if you are a nervous and anxious person you’ll feel at ease with the Pure Periodontics team. 5 out of 5.

Professor Steven Brown

General Surgeon

Recent surgery for inguinal hernia repair. Professor Steven Brown was excellent from the initial appointment giving thorough explanation through until discharge. Due to other health issues I was unable to have general anaesthetic but the procedure was completed using local anaesthetic and there were no issues with this. I highly recommend Prof Brown.

Mr Nicholas Howells

Orthopaedic Surgeon

Between booking my appointment with Mr. Howells and the day of the appointment, my symptoms had improved considerably. However, I decided to keep the appointment and after a couple of physical checks, Mr Howells was professional, explained things clearly and gave me much peace of mind.