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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Mr Arif Gul

Orthopaedic Surgeon

I had spinal decompression after two and a half years of leg weakness and a period of intense pain. I was really lucky to meet Mr. Gul. He had the answers and reassurance straight away. I had been seen by other doctors with varying levels of care and I had become almost resigned that I had lost all the strength in my legs in a very short space of time. I would squat 150kg regularly then all of a sudden I couldn't lift even the bar and I was struggling to get up the stairs. I was worried, anyone would be. For me, the nerves in the spine were being compressed and it was causing this weakness. I had a period of intense pain lasting a couple of weeks. I couldn't walk, I couldn't do anything; I've never been in pain like that. A&E had no idea what to and I was sent away with paracetamol and antibiotics. I left A&E almost on my hands and knees. I met Mr. Gul, some injections were successful but didn’t last, it was clear only surgery was going to fix it. My view on this kind of thing is that if you have a very positive attitude to getting near to as 100% fit as possible, if you have this attitude and you were fit and active before the surgery, you'll recover; quickly too. Mr. Gul sees this from the patients' perspective. He was involved in a car accident and had emergency surgery. His rehabilitation was scheduled for a year and he cut this time frame much shorter through the attitude I’m referring to. I would recommend reading his book which he wrote on this experience, it’ll also give you a measure of the character and quality of the man. Charlotte handles his office, she’ll deal with stuff straight away, a one stop shop for super efficiency. I am incredibly fortunate that Charlotte is there to consider everything. Knowing that when you send her a message, it’s going to get dealt with without any bother has been a wonderful thing. I think that Mr. Gul is lucky to have her and she is lucky that Mr. Gul is so very committed to his work. A brilliant team. Mr Gul and Charlotte, please keep this up for as long as you possibly can. I am immensely grateful for what you’ve done for me.

Dr Sujay Chandran

Cardiologist

I wish to formally acknowledge the exceptional standard of care provided by Dr Sujay Chandran during the assessment and management of my 90-year-old mother. From initial contact, Dr Sujay Chandran demonstrated prompt responsiveness, sound clinical judgement, and a proactive approach. He provided clear, appropriate advice at an early stage and actively guided the decision-making process, ensuring that my mother’s safety and wellbeing remained the priority at all times. Recognising the clinical urgency, Dr Sujay Chandran took steps to expedite her assessment, ensuring investigations were performed and reviewed without unnecessary delay. He reviewed the echocardiogram and ECG promptly and conducted a thorough clinical consultation immediately thereafter. His explanation of the findings was clear and precise, and his diagnosis and management plan were well considered and evidence-based. Dr Chandran demonstrated excellent communication skills and engaged in shared decision-making, taking into account my mother’s preferences and her ability to comply with treatment. His recommendations regarding medication optimisation, diuretic therapy, and onward referral were balanced, appropriate, and clearly explained. Notably, Dr Chandran provided ongoing follow-up after the consultation, checking on my mother’s condition and offering clear guidance should her symptoms change. This level of continuity and professional diligence is uncommon and highly reassuring. The consultation was conducted in a formal, focused, and highly professional manner, reflecting the highest clinical standards. I would have no hesitation in recommending Dr Sujay Chandran as a conscientious, thorough, and dedicated clinician.

UK Vein Clinic - Harley Street

Vascular Surgery

Since the moment I entered the clinic I was very well taken care of. The friendliness of the staff made all potential stress go away in seconds. The procedure itself was almost pain free and if any pain was felt that was similar to when one has their blood test done. My treatment was both radiofrequency ablation as well as foam sclerotherapy on both legs. It was done literally in a flash while having a friendly relaxing chat with doctor and nurses. I was shocked when I was informed the treatment was already completed. I have been instructed about the aftercare as a reminder as I had received many emails before the treatment explaining all stages including recovery. Then I simply got out of the clinic and had a walk around the city with my husband who was also amazed how quickly it all went. Their aftercare is spot on too and you can get in touch any time you might feel concerned. It is now my fourth day after the treatment and I feel great and I am so happy that all nasty vericose veins I had are gone. I would and will recommend the clinic and the treatment to anyone struggling with vericose veins issues. Milena

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

I was extremely happy with the hospital and the level of care I received. From the moment I arrived, all of the nurses and staff were kind, professional, and incredibly attentive. I felt genuinely well looked after at every stage before and after surgery. The nursing team made me feel comfortable, reassured, and supported, always checking in on me and making sure I had everything I needed. Their calm and caring approach made a big difference and helped me feel at ease throughout my stay. The hospital environment was clean, well organised, and very reassuring, and the overall standard of care was excellent. I am truly grateful to the entire team and would highly recommend this hospital to anyone undergoing treatment or surgery.

Mr Nicholas Hodgins

Plastic Surgeon

Absolutely amazing surgeon. From consultation to surgery to post-op checkup. I was treated with dignity and kindness throughout my entire process. The personal interactions with the nursing team and Dr Hodgins have been brilliant, I felt like I was a person and not an object or a number. There was some miscommunication between River Medical and Fitzwilliam Clinic about the compression garment but soon cleared up and no issues whatsoever with any communication aside from that.

Professor Anand Saggar

Clinical Geneticist

I was delighted to get an appointment with Professor Anand Saggar as he is an expert in hEDS. I travelled from Ireland to see him. He was professional and courteous. He was knowledgable but explained everything clearly. He ensured that I could ask any questions I wanted. Before a physical examination he asked if i wanted a chaperone. I have seen many consultants in the past two years and I can say that I was highly impressed by my visist with Dr Sagar.

Transform Health

Physiotherapy

After seeing many people with regards to my 30 year back pain/nerve problems with no to little success, i can honestly say that Neil has been the best ive ever seen his help and knowledge has helped me unbelievably i am so much more confident than ive ever been and now hopefully have the tools to keep me on the right track moving forward i cannot recommend him enough he has given me so much more confidence So Far so good thank you

Dr Sangeetha Pradeep

Paediatrician

We saw dr Pradeep in her clinic today with our son and we have been seeing her since he was a baby so really good to have the consistency. Dr Pradeep explained our plan of what to do with our son for 3 different things. Was clear on each Individual thing we had to discuss and we have a plan of action going forward and a follow up for 6 months but Jae to wait for that to come through and to wait for an appointment for his skin prick test

Bloomfield Health

Psychiatry, Psychology, + 1 more

Professor Bloomfield is an exceptional psychiatrist. He balances professional expertise with a very kind, human touch. I never feel rushed during our appointments; he is patient with my questions and always provides well-rounded, informative feedback. He doesn't just provide a service; he provides a thoughtful partnership in mental health. I feel much more confident in my journey thanks to his guidance.

Joint Reaction

Orthopaedic Surgery

I was sadly given some very upsetting news that Mr Thomas would not be able to help my condition and that I would have paralysis for life. Mr Thomas delivered this news in the most respectful manner and took the time to answer all of my questions during the appointment and afterwards. He explained everything in great depth, and I truly appreciated the time and care he gave

Dr. Rebecca Jacques

General Practitioner

Dr Jacques is amazing. She is so friendly and makes you feel at ease straight away. She has great knowledge about the menopause and explores all the options to make sure she finds the perfect solution. For me she has changed my life considerably, I feel so much better in myself and I personally couldn’t have asked for a better service. Would highly recommend.

One Hatfield Hospital

Audiology, Cardiology, + 21 more

The doctor I had did not look through any of the files, he asked me to find my MRI results which were in fact in the pack in front of him. He then proceeded to tell me he couldnt help me with my knee injury and offered no reason or explanation as to why I would have been sent to them for a consultation. He offered no support and was quite frankly useless.

Dr Benjamin Warner

Gastroenterologist

Dr Warner replies to e mail queries swiftly and clearly. He explains things in a way which is easily understandable. He has allayed my fears about a future hospital appointment. He also has an excellent secretary ,who is friendly & can be relied upon 100% to pass on messages & questions to Dr Warner without delay. They are a marvellous team.

Mr Stavros Karamanakos

General Surgeon

Mr Karamanakos couldn't have made the process any easier. He is incredibly knowledgeable & supportive throughout the process. He explained every detail in a way that was understandable which put me at ease. I felt as safe as I could going into my surgery with him. His support after the surgery was great also. Couldn't recommend enough!