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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

I waited over an hour to be seen for my pre admission appointment. After being admitted and been shown to my room I was left for 5 hours in a cold room without anyone checking on me or giving me information about when my operation would be. Staff only turned up when I called and was then able to get some water as I was then advised that my operation was being delayed for a few hours. Short staffed. Slow to respond to buzzer calls. Staff always seemed to be busy doing something else other than looking after patients. Quite noisy ward during the day with people’s loud voices/laughing. Outdated facilities, no overhead bed light so had to have the main big room lights on all the time, which I could not control. I was moved to a different room after my operation as the first one did not have sufficient heating. The en-suite bathrooms are very outdated. Very short shower hose. In my second room there were 2 Rentokill boxes in shower. 50% of staff were friendly. I had major abdominal surgery. My night nurse was very compassionate and took very good care of me for 2 nights. I was discharged with the insufficient amount of painkillers to take home and without a physio assessment or much information about what symptoms to look out for and how to help recovery. I had to contact my own GP to get enough painkillers. Once discharged I had to walk with my husband all the way to the car at the pickup parking as there was no porter or wheelchair available. I had given 1h notice and then let her know again 10minutes before my husband arrived to collect me.

Reflex 18 - Colchester

Acupuncture, Orthotics, + 5 more

I have been seeing Josh at Reflex 18 for the past two months as part of my recovery plan following a Total Knee Replacement in October 2025. During my initial consultation, Josh carefully established my prior level of fitness and worked with me to identify ambitious yet realistic rehabilitation goals. He designed a bespoke programme of graduating exercises which are further adapted during each subsequent appointment. I find it helpful that Josh demonstrates each exercise, fine tunes my ‘effort’ and also emails a visual guide, as a reminder, after each appointment. I believe that I have made far greater progress in terms of knee flexion, stamina and strength by visiting Reflex 18 than I ever would have done if I had attempted to pursue my own rehab using a book or online package. Josh has the ability to identify which muscles need to be worked upon in order to achieve a certain goal and this is something which I could have not done myself. The Reflex 18 rooms are immaculately clean and are well-equipped. I have found every staff member to be friendly and highly professional. There is never any pressure to book further appointments. Parking is plentiful and convenient.. I am very happy with the support which I have received from Reflex 18.

MUMS - Midlands Ultrasound and Medical Services

Allergy Medicine, Breast Surgery, + 37 more

We went today for our gender scan. The waiting room was lovely and was nice to have a drink and biscuit whilst waiting. We were early and went in not long after our appointment time. Once in the scan the two ladies were lovely and so friendly. Our baby was being difficult and didn’t want us to see what gender they were. They checked everything else for us and did all the measurements and checks which we were grateful for. The ladies did everything they could to not have our journey wasted. I first was sent for a wee, then a walk and a hot drink. Baby was still sitting cross legged whilst cuddling the cord so told us to go shopping and then come back. Once arriving back the lady told us to sit and wait and she’ll come get us once she could. Wasn’t waiting long and went back in. Finally was able to see our babies gender. The Ladies loved seeing our baby, laughed with us about their movements as they were active and couldn’t reassure us more that our baby was happy and healthy. Thank you so much for a wonderful experience. We didn’t have the best first experience with NHS but this had made up for it. Will forever recommend this place to friends and family.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

I have received welcoming and reassuring support from each of the departments I have visited within The Cleveland Clinic as an outpatient and as an inpatient for planned surgery. I was welcomed by the nursing staff and by Mr Nathwani on the day of the surgery who explained again the surgical procedure. Post operatively the nursing staff and the physiotherapist gave encouraging information. I appreciated seeing Mr Akhtar, a fellow orthopaedic surgeon, who had supported me in the early months of the trauma and who had referred me to Mr Nathwani for the specific surgical procedure. I appreciated his interest in following my case. In terms of post operative rehabilitation, Mr Nathwani gave me details of a resource which I did not know of but which I researched and which turned out to be invaluable. I was very warmly welcomed by Nathwani for my post-operative appointment recently and was delighted to demonstrate to him the significant progress I have made and the impact it is making to my life. I can't thank than him and also Mr Akhtar enough.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Made typos on my medical documents several times regardless of me flagging they require updates Can’t schedule simple appointment times and check with people if they are available instead sending random meeting times which clash with my work On 3 occasions now I have tried to join a meeting to have no one there Even if I am having problems connecting and 2 mins late someone should be in the allocated slot waiting especially given the people you are meeting with are disabled All this titration has done is add extra stress to my life instead of helping anything I am now going through medication withdrawals because I have been unable to meet in my titration meetings regales of me flagging several times that these timings do not work with my work commitments and now I have extra stress and pressure on my life at an extremely stressful time Would not recommend this to anyone it’s taken me a whole year since my diagnosis to even get to this point and I am still being messed around

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

I always have a good experience when visiting the practice. The staff are always friendly. However, on the last visit I think there are things you guys need to review. I was in for a gel injection into my knee which was being carried out by Mr Dehne in the theatre. He had previously confirmed that it would be a simple procedure and that after a short time I would be fine to drive home. However, on arrival it was clear that the team believed I was in for a knee replacement. I was shown to my own room, asked to select from the menu for the following day, and given medication that I assume I didn't require! Further more, the team were loathed to let me drive home and I had to wait a couple of hours until they could check with Mr Dehne that it would be ok as all the paperwork confirmed otherwise. The theatre staff were double checking with me the reason for my visit so there was a checking procedure in place but you may need to review why there was confusion in the first place.

Mr Shobhit Verma

Orthopaedic Surgeon, Paediatric Surgeon

My daughter has been seeing a physiotherapist since she was a toddler and has carried on once we moved from London. Her physiotherapist in Central Bedfordshire requested that we have a consultation with Dr Verma and his team in 2023. We had a meeting with the physiotherapist, Dr Verma and his team to review what could be done to help my daughter. Her feet were turned in, her legs were turned in and her hips are turned in. We decided that we would correct the right foot first, then we would move on to the left foot and then when she is in her late teens her hips. We have been fully informed of the procedures and the recovery time throughout the process. After having the right food done, we can see that when my daughter walks her leg is actually straight. So, we are hoping that after she has her physio on her left foot the same will happen. This will help her a great deal especially with her posture and being able to do things a peer her age would be able to do.

Dr Ahmad Khwanda

Cardiologist

Since February 2025, I have been under the care of Dr Ahmad Khwanda at The Princess Royal University Hospital and would like to express my sincere gratitude for his exceptional professionalism. Dr Ahmad Khwanda is an extremely attentive, highly qualified, and clinically thoughtful physician, thorough in every aspect of his work. He not only accurately diagnosed anemia of chronic disease — a condition that had previously been overlooked and even denied — but also manages my primary cardiological condition with great competence, prescribing appropriate investigations and the correct treatment. His overall clinical approach fully aligns with the most up-to-date international guidelines. Thanks to the treatment he prescribed, I feel well and my health condition has significantly improved. I sincerely recommend Dr Ahmad Khwanda as a highly professional cardiologist.

Bright Futures Health

Paediatrics

We first saw Dr Burmester when our son was dealing with a prolonged series of illnesses. She was extremely thorough with her diagnostics, explained everything to us very clearly, and guided his recovery in a way that made us feel calm, reassured, and well supported throughout a very stressful time. She was also incredibly generous with her time, answering multiple follow-up questions via email, which was immensely comforting for us as anxious parents. We have been seeing her for over six months now and I would highly recommend her — she is knowledgeable, caring, and someone we trust completely with our child’s care. I would also like to mention Sophie, the clinic manager, who is consistently helpful, professional, and responsive, making the overall experience at the clinic even better.

Dr Animesh Singh

Rheumatologist

Great doctor with thoughtful and carrying approach to patients. I have a very rare autoimmune condition, which is very less researched and nasty to treat and yet Dr. Singh agreed to try to help me, provided great guidance and potential treatment strategy that I am now pursuing under his care. I initially contacted him for the second opinion to verify my diagnosis and treatment plan from a very honourable and well established rheumatology professor, but I ended up switching under his care completely, because of the competence, grounded/practical approach and attention to details + genuine willingness to help. I wish I would meet Dr. Singh sooner and start following his treatment earlier - it would have saved me a lot of side effects and wasted time.

Nuffield Health The Manor Hospital Oxford

The Manor Hospital appeared clean, pleasant environment and staff were friendly. There is however one major issue - Car Parking. I nearly missed my appointment despite arriving 35 minutes prior. The car park does not appear adequate for the volume of patients and staff. A vehicle had been parked and blocked the car park, presumably because they thought were going to miss their appointment. This was resolved by creating a one way system which finally allowed me to, by luck, get a space. As an improvement it might be good if when booking, the booker tells the patient of possible alternative car parks in the area that they might have to use?

Professor Peter Irving

Gastroenterologist

Thank you so much for the wonderful care that Professor Irving gave to me towards the end of 2025. He was incredibly reassuring, kind, knowledgeable and I felt able to ask him any question (however he answered almost all my questions without me even having to ask them). As a fellow healthcare professional, you can really tell when someone cares about their job and patients and Professor Irving really does. Thank you also to his wonderful secretary Victoria for answering all emails and being so lovely on the phone. I would highly recommend Professor Irving.

Knightsbridge Doctors

General Practice (GP), Imaging (Scans), + 5 more

Had an immigration medical appointment for Australia. I was running late and had to reschedule my AM appointment. Sent an email as the call option was automated message but the email was promptly replied and I was rebooked for the next available PM appointment. It meant I had to wait longer but they were swift to accommodate me and the services from reception to chest X-ray and GP examination was brilliant. I was offered the Polio vaccine and a painless blood tests. Overall I recommend 100%.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

I had my surgery at The Park Hospital and my experience was excellent. The hospital was very clean and well maintained, and all of the staff were extremely helpful, caring, and professional throughout my visit. I felt very well looked after from start to finish. The food was good, there were free hot drinks available, and the physiotherapy support was excellent. Overall, it was a really positive experience and I wouldn’t hesitate to recommend The Park Hospital.

Mr Saheel Mukhtar

Urologist

Thank you so much, Mr Mulhtar, for your help. Mr Mukhtar was so kind, patient, considerate and understanding of my worries. He took as much time as I needed to understand what was going on, was reassuring, and made me feel I was 100% in the best hands. I would highly recommend Mr Mukhtar. What a nice guy! His support team were also excellent, following up with any email I sent them immediately, which was hugely reassuring in a time of worry. Thank you.

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Spire Manchester Hospital provides an extremely well run and professional service. The reception team were friendly and efficient, the waiting areas were calm and clean, and the clinical staff showed real care and attention at every step. Communication was clear, appointments were organised on time, and the overall experience felt respectful and genuinely focused on patients. An excellent standard of healthcare that I would readily recommend to anyone.