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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

HCA Healthcare UK The Princess Grace Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Endocrinology & Diabetes, + 8 more

I have nothing but praise for Miss Pissanou and her entire team including Claire Gibbons her secretary , as well as everyone at The Princess Grace Hospital. From start to finish, the care I received was outstanding. Miss Pissanou was professional, compassionate, and extremely thorough throughout the whole process, and her team were equally supportive and attentive. The hospital staff made me feel comfortable and well looked after at every stage, and the standard of care was exceptional. I am truly grateful for the expertise, kindness, and reassurance I experienced, and I would not hesitate to recommend Miss Pissanou, her team, and The Princess Grace Hospital to anyone in need of first-class medical care.

Mr Varun Sahdev

Urologist

We had a great experience with Mr Sahdev. I had a Vasectomy 5 years ago and I met my now partner and we decided we wanted a child together so I booked Mr Sahdev for a Vasectomy Reversal. Mr Sahdev and his team were patient, explained the process in such great detail and were very kind throughout the whole process. I felt completely taken care of and the surgery itself went without a hitch. We have actually just found out we are pregnant on our 3rd cycle following the procedure and we couldnt be happier! All thanks to Mr Sahdev and his team, thank you so much! Its been a 1010 experience, minus the slight pain following the surgery of course!

Evergreen Richmond Medical

Dermatology, Fertility Medicine, + 7 more

I recently visited this private GP clinic and was extremely impressed with the level of care I received. Booking was straightforward, and I was seen promptly. Doctor Paciello took the time to listen carefully to my concerns, asked thoughtful questions, and explained the treatment plan in a way that was easy to understand. The clinic itself was clean, calm, and well organised. I left feeling reassured and confident in the care provided. I wouldn’t hesitate to return or recommend this clinic to others.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I think Dr Perry is outstanding. He has been my neurologist for nine years. My case has evolved gradually and he has been there with the right level of information, diagnostic tests and treatment options at every step. He is well up on recent clinical science and brings that into the consultation in a way that is well calibrated and effective. I think he is a terrific doctor. His office has been terrifically responsive helping me coordinate treatment between different locations.

Mr Nitesh Patel

ENT Surgeon

I had an excellent experience. The staff was friendly, professional, and made me feel comfortable from the moment I walked in. The doctor took the time to listen carefully to my concerns, explained everything clearly, and provided thoughtful, effective treatment. The appointment was efficient, and I never felt rushed. I truly appreciate the level of care and attention I received. I would highly recommend Dr Patel to anyone looking for knowledgeable and compassionate ENT care.

᠎ Elizabeth Kyriacos

Dietitian

We had a very thorough and helpful consultation with Elizabeth. She took the time to review my daughter’s full dietary history, supplements, hydration and bowel pattern in detail. The recommendations were practical, evidence-based and realistic for a child, particularly around fibre, hydration and structured eating. I appreciated the balanced approach — no extreme changes, just sensible guidance and a clear follow-up plan. I felt listened to and supported. Thank you.

Mr Georgios Kiziridis

Orthopaedic Surgeon

I have been very grateful for the care provided by Mr Kiziridis, he has been incredibly helpful and accommodating, ensuring I was given the treatment I needed to improve my quality of life and enabling me to get back to the active life I enjoy. He kept my fully informed throughout and ensured I had the equipment I needed after surgery. I could not be more grateful. All appointments since the proceedure was arranged have been timely.

London Gynaecology - Moorgate

General Practice (GP), General Practice (GP) (Video Consultation), + 1 more

I couldn’t recommend the clinic more highly. The time between diagnosis and treatment was impressively short. I received excellent support from the doctor throughout the process. My surgery went smoothly, and I recovered very quickly, returning to full health in no time. I’m incredibly grateful to the clinic and would absolutely recommend them to anyone who isn’t feeling well but can’t quite figure out what’s wrong.

Professor David Reid

Rheumatologist

Excellent experience with Professor Reid. He explains everything in great detail in simple terms that is easily understood. Provides great care and attention when discussing medical solutions. Highly knowledgable, expert in his field, extremely professional yet manages to maintain friendly, comforting medical advice. I have absolutely no hesitation highly recommending this medical professional.

Professor Akash Deep

Paediatrician

We are so grateful that we found Dr Deep! He is an extremely caring and dedicated Doctor. Nothing is ever too much trouble and he always makes time for his patients. Dr Deep is always available and responsive. He is very professional yet still able to be personable and natural with children. We always felt in safe hands and would recommend anyone to see him for paediatric care. Thank you Dr Deep

Dr. Matthew Leech

General Practitioner

Phone call appointment, which enabled Dr Leech & myself to discuss results from a 24hr heart monitor I’d had 3 weeks ago. Dr Leech explained everything very clearly & was very approachable to discussing other options available to me as unfortunately this hadn’t provided an answer to my health issue. A follow up letter was provided after our discussions, which was very helpful.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

The attention to detail for my recovery is incredible and I cannot wait to try and tackle what the world has in store for me. My therapist was exceptional and has allowed me to tap into emotions which would have caused me issues when back home. I cannot speak highly enough of all the staff here and if I could I would give them all a huge payrise,

Mr Neill Patani

Breast Surgeon

I have been Mr Patani’s patient for several years. He is always very thoughtful and reassuring. He is very happy to answer any questions no matter how simple, and is always courteous and patient. He is backed by a very efficient team who are very friendly and helpful. An excellent clinic all round. Highly recommended

Sussex Premier Health

Cardiology, Dermatology, + 18 more

Consultant was very thorough and knowledgeable and we came away with a forward plan to cure the problem. On many visits to our GP we never got the right advice or treatment, and each GP visit was 8 weeks apart which meant needless suffering. Thanks to premier health we are now making progress.

Dalkeith House Dental Practice

Dental Care, Dentistry

Always a good experience , friendly professional explains everything very clearly,. Implant procedure went smoothly and I would highly recommend Dr Ami Sutarwala and the whole implant procedure. I'm very happy with the result and care I received throughout.