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Spire Harpenden Hospital

Whilst time waiting to see Mr Khan was very quick , if I'd arrived any later I wouldn't have completed my check in and, I arrived more than the recommended 15 mins early more staff on reception required plus I don't think self checking in on tablets helps , whilst fine for me others clearly needed help.After seeing Mr Khan I needed follow up appointments for a scan and,blood/urine tests . Having waited at 1 reception for 15 minutes area to make an appointment for the tests to be brusquely told to go and make my scan appointment as it "Would save time" .When I'm 2 away from the desk don't think it was about saving my time.Then wait at the radiology department reception for another 15 minutes as only 1 person on reception, told they'll need to check with the radiologist and, would call me today as yet they haven't. Return to main outpatient reception to book tests and, amazingly I've now got 6 people in front of me ...finally get to the desk to be told can't do blood test as no one there to do them .Now had there been but because of time wasted there no longer was ? Not impressed by The Spire on this occasion, Mr Khan yes , but everything else no .

HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

Had an appointment for hip injections. I was seen on time. The consultant Mr Howell and radiologists Rachel and Natalie were all amazing. They were welcoming, friendly, professional and warm. They helped me to relax, feel comfortable, assured and confident. I have had the absolute pleasure of meeting many of the staff at St Hugh's and would recommend the hospital to anyone. The people are so genuine, lovely, human, friendly and professional. You are welcomed by the reception staff immediately upon arrival and the experience continues throughout. I appreciate that the staff work in a relatively calm setting, but they make the experience. This is a really well run hospital overseen by the director Ellen and her deputy Sarah. The consultants are of the highest quality. This is an amazing local resource which must be protected. The hospital undertake vital NHS work as well as private work. NHS pressures challenge the continued operation of St Hugh's, which would be a tragedy. Thanks and best wishes to everyone! Xx

GenesisCare Oxford

Oncology

Professor Plaha is an incredibly rare human being. Within 24 hours of my MRI scan being sent to him, he took responsibility for my care. The subsequent week, he met with me and guided me through my condition with a clear prognosis and a plan for treatment. He referred me onwards to other neurologists who were able to adapt my medication accordingly to ensure pre-operative stability. Along with his expert team, he operated to resect my tumour in a highly sensitive location with precision and success. He followed up after surgery with histology results and I have recently met with him at GenesisCare in Oxford, which promptly took place after my 3 month post operative MRI scan. In clinic, and as always - he exuded true warmth, humility, professionalism and integrity. He is a true specialist in his field and I am gracious to be under his care. Where anyone is looking for a true expert in his field in difficult and challenging circumstances, you must go no further.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Nurses and clinicians very friendly and made the experience much more bearable (Dom, Karen, Svetlana and Maria - thank you!) Main issue with my experience was inability to get basic medication required for pain relief post-surgery. Was told my procedure would be finished and we could leave around noon. But my pain medication (codeine and paracetamol, so nothing complicated!) had to be couriered from a local pharmacy. We waited over 4 hours for it to arrive and it never came. In the meantime my numbing had worn off and I was in a lot of pain - my partner had to go and ask the nurses if there was any spare codeine I could have while I waited. We eventually gave up and went home after many hours wasted, and had to pay for a private prescription at a pharmacy near home. Appreciate delay was with pharmacy and nurses did their best to get updates, but this system is not working.

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

I want to share my sincere thanks to the entire team at Nuffield Health for the exceptional care I received during my recent surgery. From the moment I arrived, the staff were incredibly attentive and helpful. They were constantly checking on me to ensure I was comfortable, and they never made me feel rushed; they absolutely made sure I was feeling good and stable before they let me go home. The facility itself was impressively clean, which made me feel much more at ease, and I was pleasantly surprised that the food was actually great! The kindness and professionalism of the team made a stressful situation so much easier to handle. Thank you for taking such wonderful care of me.

Dr. Charlotte Ridout

General Practitioner

The Deben private GP service was thoughtful and reassuring throughout. Treatment was prescribed promptly in anticipation of a potentially serious issue, with careful and attentive follow-up, and an appropriate referral arranged swiftly. The doctor listened closely, showed genuine empathy, and took time to understand how the symptoms were affecting overall wellbeing. There was no sense of being rushed, and everything was explained clearly and calmly. Overall, Deben delivered a supportive, patient-centred experience - calm, kind, and reassuring from start to finish.

Dr Andrew De Burgh-Thomas

Sexual Health Doctor

I was very nervous at first due to past experiences at the hospital. But when I walked in I explained my situation and I have never felt so comfortable. Andrew listened to me and really tried to help me with what I’m going through. You can really tell Andrew cares about his job and the patients he sees. Even though I have not got any answers yet I am so relieved and grateful to have had this appointment and feel as I am a bit closer to finding out what’s wrong.

HCA Healthcare UK Elstree Waterfront Outpatients

Orthopaedic Surgery, Gastroenterology, + 7 more

Since Dr Salvia joined the surgery I have had nothing but positive experiences with her. She is always so friendly, easy to talk to, and really takes the time to listen. My appointments with her never feel rushed, and I always leave feeling reassured and well looked after. I’m very grateful for the care I receive from Dr Salvia and I look forward to seeing her for many more years to come.

Clear Ahead Health

Clinical Psychology, Psychiatry

I feel that its great that despite the gap between appointments we can immediately drop into a great accord, run through any updates or changes and contemplate any potential changes that might be advantageous. I especially value hearing about stragies and approaches that have worked for others as ideas for things I can implement myself.

᠎ Rosie Matharu

Nutritionist

Having struggled for many years with a health condition, I had reached out to Rosie as a last resort. Her calm and understanding nature made it easy to discuss my health condition in detail. Rosie’s expertise and thorough follow up, made putting a clear plan in place easy and I was blown away by the results. Thank you so much

Well Life Clinic Cobham

Allergy Medicine, Clinical Genetics, + 12 more

I needed to have several inoculations for travel to high risk areas. It is possible, but not cost-free, to get this done on the NHS with lots of planning, delays, and waiting for appointments. Or get them all done in one go, here, seamlessly, for a little more cost. Doctor, staff, practice, whole experience all first rate.

Mr Oisin Keenan

Orthopaedic Surgeon

Mr Keenan examined the surgical wound and explained everything regarding previous scar tissue etc. Advised re physio and return to work issues which he was helpful with. Discussed procedure on other knee and time scales for this being done.

Mr Christopher Hoo

Plastic Surgeon

Mr Hoo is not only a fantastic surgeon but an absolute gentleman from my first visit to my last. I will be forever grateful for everything that he has done for me not only physically but mentally as well. Kind regards Sheila T.K.

Miss Adriana Kovacova

Cosmetic Doctor, Ophthalmologist

Very professional & explained in detail how my eyes where since last seen in clinic. Any questions I asked she politely explained any concerns I had which was very helpful.The clinic was busy but staff always pleasant

Miss Jennifer Darrien

General Surgeon

Thank you so much for the way I have been looked after the whole experience for me has been amazing and you could not have done anything what so ever to make it any better Thank you Geoffrey F.

Dr Johnathan Chan

Neurologist

Dr Chan was very good explaining things that i really wasn't aware of but definitely needed to know. His explanations were very clear and easy to understand. i would rate 10/10