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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Meadows & Wood Hearing Care - Worle

Audiology, Diagnostics & Testing

My hearing care assistant Claire was brilliant. I only made the appointment because I was spending New Year in the area from London and still had muffled hearing despite being under treatment for wax removal in both ears. I had already gone down the local NHS route, which uses only irrigation, to no effect and the private (Specsavers) route, which uses only micro-suction, with limited success after several visits. So I was delighted that with just one treatment of about twenty minutes at Meadows and Wood my ears were completely clear. Claire used both methods in appropriate combination to get the result I wanted. She was very pleasant, friendly and extremely professional and fully answered any questions I had. She was also careful to keep me informed of what she was doing at every point of the treatment whilst ensuring that there was no pain or discomfort. I would unhesitatingly recommend Meadows and Wood to anybody. The standard of treatment I received was so high that it might well be worth making the trip from London the next time I need their services!

Dr Sotiris Nicholas

Anaesthetist

I had an great experience with Dr. Sotiris Nicholas and cannot recommend him highly enough. From our first meeting, he was calm, professional, and extremely reassuring. Dr. Nicholas took the time to clearly explain the anesthesia process and ensured I felt completely comfortable and confident before the procedure. At the surgery, his expertise and attention to detail were evident. I felt safe and well cared for at every stage, and the anesthesia experience was smooth with a far easier recovery than I expected. His calm manner and clear communication made a potentially stressful situation more manageable and reassuring. Dr. Sotiris Nicholas is an exceptional anaesthetist whose professionalism, skill, and genuine care make a real difference. I am truly grateful for his care and would highly recommend him to anyone undergoing a procedure requiring anesthesia.

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

I want to share my sincere thanks to the entire team at Nuffield Health for the exceptional care I received during my recent surgery. From the moment I arrived, the staff were incredibly attentive and helpful. They were constantly checking on me to ensure I was comfortable, and they never made me feel rushed; they absolutely made sure I was feeling good and stable before they let me go home. The facility itself was impressively clean, which made me feel much more at ease, and I was pleasantly surprised that the food was actually great! The kindness and professionalism of the team made a stressful situation so much easier to handle. Thank you for taking such wonderful care of me.

Mr Samer Mahmoud

Orthopaedic Surgeon

I saw Mr Mahmoud on 31 December for a check-up and was seen quickly. However, I'd been asked to arrive 45 minutes early to have an x-ray which, on arrival, wasn't required! Mr Mahmoud is a kind and caring Consultant who really listens, but at the same time is always very professional. He explained how he'd carried out the hip operation to my daughter and I (which has been a huge success); showed before and after images on his screen, and watched me walk. I will be having the other hip replaced this year, and thankfully Mr Mahmoud will be carrying this out. He is an expert in his field and I would wholeheartedly recommend him.

Mr Faz Pakarian

Obstetrician & Gynaecologist

I went to see Mr Pakarian as I was having very heavy bleeding from a suspected fibroid which I thought I had had removed via a Myosure treatment three months prior. He talked through my history and did scans then and there. He thought it was a fibroid and sent me for an MRI to confirm. He talked through my options including shrinking the fibroid but recommended a full hysterectomy based on my age, history and my confirmation that I didn’t want any more children. He sent me off to think about my options but I was fully convinced the hysterectomy was the best option for me.

Dr. Kushan Karunaratne

Neurologist

I went to Dr Kushan after a first seizure which happened while abroad. At our first consultation Dr Kushan explained the next steps, and I was promptly seen for a blood test, MRI and EEG. I was really impressed and grateful for the speed at which he got me seen and that he was able to make a diagnosis and tell me the next steps. I always felt informed and reassured, and he took the time to explain everything clearly and answer my questions. His calm and professional manner made what could have been a very stressful experience much easier to deal with.

Mr Luca Pozzi

Psychologist

After working few months with Luca on my long standing anxiety and obsessive thoughts I have improved my life quality beyond what I thought I could. We focused on identifying specific cognitive distortions and developing actionable coping strategies. Each session felt purposeful, and I was consistently provided with 'homework' and practical tools that allowed me to make progress outside of the office. I recommend him to anyone suffering from severe anxiety willing to put the work to obtain tangible improvements in their life.

Mr Paolo Bosco

Cardiothoracic Surgeon

I first met Mr Paolo Bosco at my pre assessment meeting on 22nd September 2025, Mr Boscoe explained to me exactly what would happen regarding my bypass surgery, He was very professional and answered all my queries and made me feel quite confident I was in very capable hands, He visited me nearly every day following my operation to ensure all was well, I honestly feel this was a first class service and would like to take this opportunity to thank all the staff at ST Thomas's for looking after me during my stay.

Dr Paul Kooner

Hepatologist

Dear Dr Kooner, I would like to express my sincere appreciation for the standard of care I received. Your professionalism, clear communication, and genuine concern made a significant difference to my treatment and recovery. Thank you for your dedication. From the very beginning, I felt supported and confident in your care and guidance to meet other professional consultant such as Dr Chammas. Thank you for your patience, empathy, and professionalism — it made a real difference to my wellbeing.

Mr Sarmad Kazzaz

Orthopaedic Surgeon

I could not fault Mr Kazzaz both in consultation and the operation itself. He was clear re the challenges and limitations of the operation and was extremely flexible in meeting tight timelines. I have also been left with a very neat scar, so couldn't ask for more. With the speed of the procedure, I did not feel in hindsight that I was fully aware of the recovery process, times, needs etc and do not recall a detailed discussion about it but perhaps did not ask the right questions!!

Spire Leicester Hospital

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 3 more

From my GP referral to my initial appointment it was less then 2 weeks. Before surgery I had 3 post operation assessments. The operation was completed as a day admission. I was kept full informed and treated with kindness and respect by all the staff. Mr Bhardwaj saw me on the morning before the operation and again later after it had been completed. Again, I was kept fully informed about my condition.

Loughview Health

General Practice (GP)

I would recommend Loughview Health to everybody. I had such a good experience as soon as I walked in. From the receptionist asking if I would like water/tea or coffee, to the amazing doctor who actually took the time to listen to what I was saying. She actually cared and I am very thankful as I was so ill. Loughview Health is worth every penny and more! Myself and family members would highly recommend.

Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

I am a professional rugby player in Japan and needed some external second opinion advice from James about a knee injury I received. He was extremely quick to reply and provided outstanding advice in how to tackle and go about this issue as well as going out of his way and ask for more opinions from his fellow colleagues which really helped me get my head and trust fully the injury I had picked up.

Experts in Skin and Hair

Dermatology

I found it very easy to make an appointment with a specialist of my choice at a nearby hospital. During my appointment, I benefited significantly from the Consultant's specialist knowledge, which was extremely helpful and beneficial in regards to my condition and also to my overall health and wellbeing.

Spire Little Aston Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology)

An excellent experience. I was a bit worried due to being booked in for day case surgery and also having a general anaesthetic. But I needn’t have worried - everything went according to plan. Now looking forward to getting the other foot done hopefully later in the year, thanks to Mr Goswami.