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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Meadows & Wood Hearing Care - Worle

Audiology, Diagnostics & Testing

My hearing care assistant Claire was brilliant. I only made the appointment because I was spending New Year in the area from London and still had muffled hearing despite being under treatment for wax removal in both ears. I had already gone down the local NHS route, which uses only irrigation, to no effect and the private (Specsavers) route, which uses only micro-suction, with limited success after several visits. So I was delighted that with just one treatment of about twenty minutes at Meadows and Wood my ears were completely clear. Claire used both methods in appropriate combination to get the result I wanted. She was very pleasant, friendly and extremely professional and fully answered any questions I had. She was also careful to keep me informed of what she was doing at every point of the treatment whilst ensuring that there was no pain or discomfort. I would unhesitatingly recommend Meadows and Wood to anybody. The standard of treatment I received was so high that it might well be worth making the trip from London the next time I need their services!

Mr Robert Gleeson

Orthopaedic Surgeon

Absolutely first-class from every point of view: full knee joint replaced in an amazing 40 mins, painless procedure thanks to brilliantly administered and effective spinal anaesthetic, followed by really helpful advice subsequently on meds from Winfield's Pharmacist Mr Elliott. My rapid recovery within weeks was then enabled by the support of very able and attentive physio team and I also really appreciated the helpful hydrotherapy sessions. I couldn't be more delighted with the whole experience and result (almost invisible scar and recovered mobility) and would highly recommend Mr Gleeson to anyone needing a knee replacement. My grateful thanks to him and his whole team.

Mr David Floyd

Plastic Surgeon

I had an excellent experience throughout. Mr Floyd was highly professional and took the time to explain both procedures clearly and thoroughly, which made me feel informed and reassured at every stage. His surgical technique was exceptional—the suturing was meticulous and precise, reflecting a very high standard of care and contributing to an outcome that far exceeded my expectations. I am thrilled with the results!! I would also like to mention his secretaries, who were incredibly helpful, efficient and kind. I am extremely grateful to the whole team and would not hesitate to recommend Mr Floyd to anyone considering surgery.

Miss Tania Adib

Obstetrician & Gynaecologist

This was my 2nd appointment as I started HRT 3 months ago. So far everything is going really well and I absolutely love having Dr Adib as my doctor during this stage of my life. She is extremely supportive and understands completely what this journey is all about - which is refreshing and comforting. We have decided to increase my doses a little bit to see how that goes, but I can definitely notice an improvement in my moods and energy levels since starting treatment. The face cream that was prescribed for me has made a difference too and I’ve received quite a few compliments on how much younger I look!

Associate Professor Alex Day

Ophthalmologist

I had an excellent experience overall. Although I needed a follow-up procedure shortly after my initial treatment, the team acted immediately and handled everything with absolute professionalism. I felt completely reassured, very well looked after, and the aftercare was exceptional. Any concerns were addressed quickly and thoroughly, and I always felt supported. I genuinely couldn’t recommend them highly enough.

Hope Park Dental Practice

Dentistry

I have been a patient at this practice since 1990. Great service all round throughout, remain consistent even with staff changes over the years. I have other family members at this practice, they get the same great service, no hesitation in recommending Hope Park Dental Practice, best wishes and thanks to all the staff.

Edinburgh Urology Specialists

Urology

I was asked to arrive approximately 1.5 hours before the procedure with a full bladder, the latter of which was not necessary. It was a very long and uncomfortable waiting time and I would have brought a book should someone have told me this in advance. This was no reflection on Mr Alhasso though, who was excellent.

Dr Alissa Walsh

Gastroenterologist

I had an excellent experience consulting with Dr Walsh. We had time to go through all of my questions and concerns. I felt that Dr Walsh understood my situation and gave her full attention to me. She brought to bear her knowledge of the latest scientific research being conducted in the relevant field.

Miss Lamiese Ismail

Obstetrician & Gynaecologist

Miss Ismail (and all her colleagues) were kind, calm, caring and was really impressed both at their professionalism and time taken to talk through all aspects of the procedure and initial findings- before, during and after. No question was too silly. Made the whole procedure easier.

Miss Shahnaz Akbar

Obstetrician & Gynaecologist

Miss Akbar is without a doubt the best surgeon ever. She listened to my concerns, no matter how small, and at no point did I feel like she was humouring me. My operation and after care were explained with detail and patience. My operation went smoothly and I recovered very quickly.

Abbeycare Gloucester

Health and Social Care, Holistic Therapy, + 1 more

From a therapeutic perspective it was 10/10, I came in to solve an addiction problem and left solving a ‘me problem’ I learnt things about myself and about addiction that I never thought would be possible and genuinely believe I will live a fulfilled life in sobriety

Dr Philip Moore

Cardiologist

A very well organised procedure (ICD)from start to finish. Arrived at Watford General ( Cardiology)as private patient at 0800. Very well looked after throughout. Staff were excellent as of course was Consultant Dr Philip Moore. Discharged and home by 1700.

Spire Alexandra Hospital

Breast Surgery, Cardiology, + 16 more

Spire Alexandra Hospital, from reception, to being taken to my room where nurses checked blood pressure, pulse before surgery, Then Mr Frank Ahfat come in to see me, too check all was good before my cataract surgery and once again after surgery.

Candover Clinic

General (Internal) Medicine, Physiotherapy, + 19 more

My appointment with Dr Moitra was excellent. I came away feeling that all was being done to find out what my exact problem is with the extra blood tests and x-rays ordered and the starting off medication to relieve the symptoms I was having

VISIO Health

Ophthalmology

I am delighted I chose Visio health for my eye issue. I was given very comprehensive tests and felt my consultation was thorough and informative. I felt very comfortable during my 1 and half hour initial consultation.