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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Dr Monika Bajaj

Paediatrician

Finding the right support for a neurodivergent child is overwhelming, emotional and often urgent. We originally sought help due to significant toileting difficulties, and through Doctify found Dr Bajaj. After previously seeing another paediatrician who looked at issues in isolation, Dr Bajaj was the first professional who truly put the whole picture together. Over the past four to five years, she has supported our child through ADHD diagnosis, careful medication titration, holistic reassessment and later an autism diagnosis following specialist ADOS assessment with another professional. Her approach is direct and thorough, always focused on what is best for the child. Starting medication was frightening due to stigma and fear around side effects, but Dr Bajaj guided us carefully with proper monitoring, regular reviews and shared-care communication with our GP once stabilised. After trialling different medications, our child is now on Elvanse, which has made a really positive difference to focus, calmness and daily functioning. Private care has not been easy. It involved long travel, significant cost, juggling family pressures and at times challenging admin processes. However, the hospitals Dr Bajaj works with, particularly The Portland Hospital, have been consistently kind and professional, and Dr Bajaj has even extended clinics to fit our child in when needed, which we are very grateful for. While her style is firm and very to the point, I have never doubted that she genuinely prioritises children’s wellbeing and long-term outcomes. Our child is calmer, more able to engage in learning and daily life, and far less overwhelmed than before. The journey has been hard, but the impact on our child’s quality of life has been significant. I would recommend Dr Bajaj to parents looking for thorough, responsible and genuinely child-centred ADHD and autism support, with the honest understanding that private care comes with practical and financial challenges.

HMT Sancta Maria Hospital

General Surgery, Vascular Surgery, + 19 more

I have recently had cosmetic surgery at Sancta Maria and i genuinely would not want to go anywhere else…. I may be biased as I work at the hospital but for me regardless of who I was the staff were very professional and gave outstanding care. I always watch how every staff members provide this incredible service to other members of the public but honestly they showed me so much care and compassion throughout my surgery. The staff in all departments - especially recovery and ward as that’s where I spent my time mostly. Also Ashley in outpatients for providing me with an appointment for dressing clinic to put my mind at ease when I accidentally got my dressings wet. Honestly I would not want to have had my surgery anywhere else. Thank you all so much. I am very proud to work within such an incredible team.

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

This is truly a very pleasant clinic. All staff put you at ease and treat you very well. I had an upper endoscopy performed by Dr Craig Mowat. He is a really patient, polite and conscientious professional man who listened to my concerns and talked me through them. He was very thorough and suggested how I could relive my symptoms mean time until my procedure, which was only a few weeks later. He explained exactly what would happen. The experience was very calm and I was put at ease. Dr Mowat told me of his findings immediately after the procedure and called me to discuss biopsy results a couple of weeks later. The whole experience was calm and quickly put my fears to rest. Thank you very much for lifting a huge weight off my mind - I can now get back to enjoying life!

The Horder Centre

Orthopaedic Surgery, Physiotherapy

All staff, from reception to nurses and surgeons, I found to be friendly, courteous, helpful and professional. I was generally rather nervous about the whole process, this being the very first time I experienced any form of surgery or a stay in hospital. However, I was treated with the utmost respect and understanding and felt well advised at all times, allowing me to make informed decisions at my own pace, without being pressured. I had to wait a bit longer than I had anticipated for surgery but by comparison to the NHS, it was efficient and slick. It is early days to comment properly on my shoulder replacement but things are progressing well although slowly and I am hopeful for the future.

Dr Turab Syed

Orthopaedic Surgeon

Any correspondence I have had with Mr Turab Syed and also his secretary I may add, has been very professional, friendly & helpful. Although I have to say that where it stops!!! It has been a nightmare for me trying to get through to talk to someone at the front desk regarding follow up appointments for steroids injections etc.I have been put through to various people & end up talking to someone on a central line in Glasgow 😩 now I have to wait until April for an appointment😢 This system should be addressed!!! It would be a joy if more people were like Mr Syed. & also his very obliging secretary 🤗 Kindest regards Georgina P.

Nuffield Health The Holly Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Gastroenterology, + 10 more

I always find the receptionists at The Holly difficult to deal with. The booking in experience is poor as one often has to wait for ages whilst the receptionists are on the phone or chatting or apparently doing something on their computers. It is a pity as the doctors and nurses and other staff including the porters at The Holly are extremely good. The receptionists in both the outpatients area and the scan receptionists need better training and better management. I would say however that the GP area receptionists and the front desk receptionists are very nice and very helpful so I have no issues with them.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

Although the appointment wasn't satisfactory for me because the doctor couldn't give me a second opinion on my back and neck pain since his specialty is lower extremities, he sent me for updated MRI exams so he could give me a responsible and accurate second opinion on my knee and ankle. I emailed the doctor and am waiting for him to reply with his diagnosis from the previous appointment so I can provide my employer with the information they need to continue helping me with the MRI costs and get positive results that will allow me to go to work without any health risks. Thank you very much.

Mr Alan David James

General Surgeon

Mr James was understanding and ready to help me when I came to him after numerous attacks from gallstones....He managed to slot me in as soon as was possible to have the gall bladder removal done by laproscopy and the whole process was smooth. He is a competent surgeon in my opinion and judging by my outcome so far, 2 weeks later, I would not hesitate to recommend him. I am 80 years old and he has transformed my life back to how it was before the onset of my malaise. I can eat normally again and I have no pain. I cannot praise him enough. Thank you Mr. James.

Mr Vishal Prasad

Orthopaedic Surgeon

Mr Prasad was recommended by a surgeon friend. When we met, he took the time to fully understand my issues and what I wanted out of the process. He has a very pleasant bedside manner and answered all of my questions in a way a layman could understand. I was confident I had made a good choice. The experience at the hospital was outstanding. Everyone at the Runnymede was professional, courteous and reassuring. The procedure had an excellent outcome and exceeded my expectations. Would I recommend Mr Prasad to a friend - YES!

Mr James Raymond Oliphant

General Surgeon

Overall experience was excellent. From initial consultation, he listened carefully, was engaged and asked questions. His communication skills were excellent. He diagnosed and gave treatment options (including doing nothing) in a clear, easy to understand manner. This was repeated in a hard copy summary of the appointment. Day of surgery, he visited pre and post operative and again was fully engaged and communicated in a clear and professional manner.

Castle Craig Hospital

Psychiatry, Psychotherapy

My daughter has come out after five weeks at rehab - she was a mess when she went in and we were worried for her safety and mental health with the drugs she was taking. So far we have seen a transformation - cautious to say but it feels like we have her back. We’re taking it slowly as a family and aftercare seems to be very helpful and we’ll be doing more family therapy, going to al anon etc. she had a really positive rehab experience overall.

Dr Nilay Joshi

Rheumatologist

I was able to talk about all my symptoms without being afraid of being controlled by the time or not being able to speak about everything I needed. I experienced a way higher level of professionalism and care for patients. No one wants to have a health problem, but being able to know what I am facing is the key to the next step. I highly recommend this Dr Joshi and the Fitzwilliam Hospital.

Fitzrovia Suite

Obstetrics & Gynaecology

We couldn't have asked for a better team to take care of us during the few days we spent at Fitzrovia suite. Consultants, nurses, midwives, anaesthetic, theatre teams were very kind, understanding and caring with us. We felt so contained, supported and cared for. In the first days leading to birth and the few days after birth, we got to feel safe in a bubble or care thanks to all of you.

Mr Neil McCreanor

Dietitian

Neil is extremely professional, kind, caring and patient. He was very thorough in explaining how I can get back on track with my health and wellness goals and empowered me to feel proud of my journey so far. Neil went above and beyond to provide further resources to support my needs and I am forever grateful for how his support has improved my health.

Mr Ali Phillips

Orthopaedic Surgeon

My consultation with Mr Phillips gave me every confidence that he had the knowledge and expertise to make the right judgement about my condition and that he had all the experience and skills to carry out the necessary procedures. After our conversation I also felt confident that he would take a conservative approach.