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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Mr Tev Aho

Urologist

Mr Tev Aho ; HoLeP Review ;October 2025 I was introduced to Mr Aho in October 2025 after my BPH prostate issue of 15 years became troublesome in a matter of weeks; I attended my local A&E as I could not empty my bladder due to something happening in my prostate, resulting in my being catheterised for 7 weeks; My prostate was given an MRI by the NHS, that showed an anomaly , and i was informed i should consider losing my prostate, as Surgery was my only option; I was 66 yrs of age at the time of the surgery; I spoke with Mr Aho, who is an absolute gentleman, with a fantastic bedside manner; He listened to my situation, explained very clearly what a HoLeP would involve, and we agreed to proceed; The procedure took place in London just 12 days after my discussion with Mr Aho, and all went well; I was discharged the next day, in my case with a catheter after my 2 months with one, and this was removed after 6 days; Once removed, i had no issues and found that i now had a high pressure ‘firehose’ when i urinated; I experienced no leaks, incontinence , ‘accidents’ etc, and only a mild tingling sensation where the equipment had been inserted for the procedure , that passed after a few weeks; After the catheter was removed, life returned to normal instantly; This is far better than the other surgery options, that can have ongoing issues , and I can’t thank Mr Aho enough for his skills and accepting me as his patient; The alternatives open to me were to horrific to consider; If you are considering this procedure , In my opinion, its by far the best option, and from a patient point of view, simple, quick, home in 2 days, and life gets back to normal fast; Mr Aho is without doubt a Godsend, of whom i have no hesitation in recommending .

Dr Milan Anjanappa

Oncologist

In November 2025 after quite high PSA test levels I had a meeting with Dr. Milan Anjanappa and his team and I was diagnosed with prostate cancer in the (not at all) light 3-4th stage. Since then, I was given treatment under his advice, surveillance and control, which included hormonal therapy, radiotherapy and brachytherapy. Three months later, I was discharged from the Mount Vernon hospital with a fully and successfully completed treatment according to the last consultation, which I owe entirely to Dr. Milan and his team. As a summary of the overall experience, I can attest to the excellent professionalism, prompt diagnosis and treatment and the adequacy and success of said treatment. I was guided during the whole journey with care, support and information, which is exactly what someone with a devastating diagnosis like mine needs. With the utmost respect and gratitude, I wholeheartedly recommend Dr. Milan Anjanappa and his team. I wish him health and success in what he's doing to contribute to the fight against this most awful of diseases.

Quality Dental : Horsham

Dentistry

I have been with the practice for a number of years and have mostly been pleased with the experience. The only thing I have a problem with is that the staff of all kinds do not speak loudly enough. There is always a lot of noise from machines etc. and soft voices, and sometimes accents, make it difficult to understand., especially when it has a medical content. Also nobody seems to understand that they should make sure the patient is comfortable, as the chairs vary in design and all do not adjust when required. Otherwise I am pleased to have found the practice many years ago and have gone through a good few different staff members in that time, so the experience has been interesting, despite the stairs! I am lucky to have good teeth.

Mr Billy Jowett

Orthopaedic Surgeon

I was seen promptly at my appointment time. I was given the opportunity to provide a detailed history of my problem. During this time Mr Jowett also requested further information which combined with a very thorough physical examination allowed him to make his diagnosis. Mr Jowett was clear in his explanation and gave me the opportunity to ask questions. At the end the consultation I felt confident that we had discussed all relevant details. I then quickly received a letter confirming Mr Jowett's findings. Overall I am extremely satisfied with the entire process and Mr Jowett's valuable guidance.

Mr Sunil Auplish

Orthopaedic Surgeon

Dr Auplish instantly made me feel at ease during the consultation and gave clear informed information. During the surgery, again, Dr Auplish and his team made me feel at ease. Myself being an inquisitive person had a look during the operation and questioned Dr Auplish who was willing to show and speak of the procedure. Since the operation, my scar is minimal hardly recognisable 8 weeks on. I no longer have pins and needles in my hand and arm and can enjoy a better nights sleep. (Carpal tunnel). I would not hesitate to return to Dr Auplish for further treatments if needed in the future.

Skin55

Dermatology

Skin55 at 55 Harley Street delivers an exceptional patient experience from the moment you arrive. The process is smooth, organised and thoughtfully managed, with clear communication at every stage. The environment is modern and beautifully designed, yet warm and welcoming, which immediately creates a sense of comfort. Appointments run efficiently without feeling rushed, and the team are attentive and considerate throughout. The overall journey feels structured, supportive and genuinely patient-centred — a standard of care that reflects the very best of Harley Street practice.

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

Dear Natasha, Thank you for your brilliant service, as always. I always feel so relieved after our sessions. I used to be unsure about physiotherapy and had tried several physiotherapists before, but you have completely changed my opinion. When my doctor referred me to you, he was confident that I would be satisfied—and he was absolutely right. I will now be his mirror copy in recommending you to others. Thank you so much for helping me regain my strength and confidence. I am truly grateful for your support and encouragement.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Experienced staff, many with lived experience who are non judgemental, kind and compassionate throughout the stay. Genuinely friendly and supportive and go out of their way to make sure that guests are as comfortable as possible through the detox and throughout the programme. Staff are always approachable and will support or direct you to whoever can. My vegetarian needs were fully met and the food was plentiful with lots of healthy options. Plenty of options for between sessions with yoga, gym and creative activities.

Mr Andrew Mishreki

General Surgeon

I chose to go privately with Mr Mishreki, as he had treated me before at my local NHS hospital, and the NHS waiting list was too long. In all my dealings with him, he was excellent, he explained what he would be doing before and how things would progress after my operation. There was a small problem after the operation which he dealt with very quickly and professionally. He is pleasant and easy to talk to and seems supportive to his team. I would recommend him to anyone with similar problems to me.

Real You Medical Aesthetics Clinic

Cosmetic (Aesthetic) Medicine

I always feel relaxed when visiting this clinic, knowing I’m in expert hands. Dr Taylor-Barnes is attentive, professional, and highly knowledgeable across products, procedures, and treatment options. Her expertise inspires confidence, and I’m consistently delighted with the results. I highly recommend her for injectables, laser, or any aesthetic treatment. Outstanding care and results every time.

Dr. Baldeep Sidhu

Cardiologist

Saw Dr Sidhu in CUH cardiology dept today. As usual he was friendly and explained everything that was happening to me and the way forward. I don’t always take in everything that is being said to me but Dr Sidhu is always happy to go back over any area that I haven’t grasped immediately. I always find him very approachable and puts me at my ease.

Cromwell Hospital

Paediatrics, Cardiology, + 17 more

I really like the Cromwell Hospital in Kensington London. It's clean modern well organised and I like the consultants. The nursing care is absolutely fabulous and the nurses overall are highly trained and experienced. The pharmacy is efficient and staff are super helpful and the registration staff are terribly nice and helpful. 10/10.

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

An exceptional practice and a truly professional team which enhances the patients needs. Doctor Denton provides excellent medical care combined with a relaxed but very thorough assessment of the patients concerns. I would not hesitate in recommending this practise for a comprehensive service to its patients and clients.

Mr Stuart McKirdy

Plastic Surgeon

Lovely small, clean clinic and knowledgeable, kind staff. You made me feel comfortable chatting throughout the procedure, even if I couldn’t concentrate on the replies and didn’t really make much sense 🙈. It was all very professional but personal. Thank you.

Mr Yashin Ramkissoon

Ophthalmologist

A highly skilled, competent surgeon who took a lot of care with my eyes and explained everything very clearly. I have now had both cataracts done - with the added issue of an inherited corneal problem. Both operations have been very successful.