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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

I had an incredibly positive experience at Delamere and I’m very grateful for my time there which has been transformative. The programme is extremely well structured and thoughtfully designed - a really well-rounded mix of therapy, group work, education and peer support. The staff are kind, dedicated and create a safe, supportive environment where real change feels possible. I want to give special thanks to Mark, my therapist, and Gary, my mentor. Their honesty and approach made a huge difference to my recovery. I felt seen, challenged in the right ways, and supported to build real clarity and confidence. I made meaningful progress and left feeling stronger, clearer and had regained hope for the future. The only area I feel could be improved is the level of psychiatric support. During my stay, patients were offered one 15-minute appointment with the psychiatrist, which felt brief especially for those with more complex mental health needs. I would have valued more collaboration and communication around medication decisions. Strengthening this aspect of care would make an already excellent programme even better. Overall, I’m extremely thankful for my time at Delamere and would definitely recommend the centre to others seeking recovery support.

Practice Plus Group Hospital, Barlborough

Considering i am a private patient very Dissapointed. 1. I was contacted after making the initial appointment asking where i had my MRI scans. I gave the lady all details only to be contacted again the next day stating they could'nt locate them. I then gave them more comprehensive details and was assured if any issues i would be contacted. I attended the practice for the consultation on 27/11/25 only to be told by Mr. Bacon we could not proceed as he did not have my scans. I proceeded to to ask for the pre med tests during which an anneasatist was very rude to me because unfortunatly i have a needle phobea. 2. Prior to the operation i rang to ask that during the operation day is there somewhere for my partner[ ie. in the ward room etc] and informed yes. She was informed on arrival at 6.30am with me that she was not allowed on the ward until 6pm . We had travelled 80miles to the hospital that day. If we had been informed prior too alternatve arrangements could have been made for her.

Professor Mark Westcott

Ophthalmologist

I am sure it is only natural to be very protective towards one's eyes and, from the moment of the first 'drops' being inserted in my right eye, I was extremely nervous and was dreading every moment. I was conscious throughout the whole operation on my right eye and it was not until it was all over that I realised I had not experienced any discomfort (let alone pain) from the moment the eye drops were first administered, to when the operation was all over. I am so grateful for the exceptional care and attention I received and, when it is time to operate on my left eye, I will enter the anesthetic room with the tried & tested knowledge that there is nothing for me to fear as I will not experience any discomfort whatsoever. I am extremely fortunate to have undergone an eye operation, performed by a team of such capable, dedicated and knowledgeable experts who safeguarded me from any discomfort.

Dr Adam Friedmann

Dermatologist

We’re very grateful to Dr Friedmann for treating our older child’s severe eczema. Symptoms started at around 4 months old, but the initial treatments we received elsewhere were ineffective and the condition became severe. It took a long time to control until we eventually saw Dr Friedman. His assessment was clear, the plan was practical, and—most importantly—it worked. After a long, stressful period, our child’s eczema finally came under control. It’s very clear that Dr Friedmann’s primary goal is effective treatment and real outcomes, not just short-term symptom relief. We fully trust his clinical judgement, skills, and practice, and we highly recommend him.

Spire Cheshire Hospital

Breast Surgery, Cardiology, + 17 more

Dr A Ashish has cared for me for over 12 months and has been outstanding throughout my treatment. He is highly skilled and extremely knowledgeable, and has played a key role in my diagnosis and ongoing management of bronchiectasis and asthma. He has a lovely manner — always clear, kind, and considerate — and takes the time to listen, answer questions, and put me completely at ease. Each appointment ends with a clear and well-thought-out management plan, which gives me real confidence between reviews. Dr Ashish is an excellent consultant and I would not hesitate to highly recommend him. Thank you.

Harley Clinic

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 1 more

I couldn’t be happier with my experience with Mr Riaz. From the very first consultation he was professional, reassuring, and took the time to explain everything clearly, which instantly put me at ease. The surgery itself went smoothly, and the care I received throughout was excellent. I’m absolutely thrilled with the results of my breast enlargement — they look amazing and very natural, exactly what I hoped for. Mr Riaz’s skill, professionalism, and attention to detail really show in his work. I’m so grateful and would highly recommend him to anyone considering cosmetic surgery.

GenesisCare Nottingham

Oncology

I was anxious and didn't know what to expect during my SABR treatment for Prostate Cancer, but during the Planning Scans, it was explained to me what would happen and how to prepare for the treatments. Every stage was well organised, professional, and caring. A dedicated team looked after me very well. The car organised by Genesis picked me up for my appointments, with the same driver each time, making me feel at ease. The treatment sessions were comfortable throughout. I am very grateful to the team who looked after me so well.

Mr Kenneth Emmanuel

Obstetrician & Gynaecologist

I’m really pleased and I finally feel like someone treated me as an individual rather than a statistic. The Dr is kind and empathetic and clearly good at what he does but also cares about what he does. Thank you. I only put 4 stars for the explaining /sharing information question because I would like to have come out of the consultation with a bit more in writing in terms of specifics and next steps. Although I feel like I was given all the information verbally once I left I felt like I forgot some of it.

Professor David Reid

Rheumatologist

My recent visit concluded a decade of consultations with Professor Reid. When I first met David, I was immediately reassured that he was someone I could easily discuss my concerns and future treatment plans. My ten year relationship with him has allowed consistency, empowering me as a patient to make decisions for my treatment and be guided by his expertise in the field of Osteoporosis. He took time to listen to my concerns about a medication's side effects and discuss the available best options for me.

Practice Plus Group Surgical Centre, Portsmouth

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 3 more

Arriving for day surgery I was met with smiling faces and such kind and considerate people, their care and support were amazing and I can’t say thank you enough, after the surgery the nurses were so kind and caring and the surgeon and clinical team were awesome and explained every thing Bev Moxon my nurse was amazing and really took time to take care of me and make sure I was ok, their cup of sweet tea was amazing thank you Bev 😊

Mr Sanjith Gnanappiragasam

Urologist

Mr Sanjith Gnanappiragasam carried out my kidney stone surgery and was professional, reassuring, and first class throughout. He was very attentive after the operation, checking in on me several times during my recovery and ensuring I was comfortable and well informed at every stage. I felt completely confident in his care and would highly recommend him as a highly competent and caring consultant surgeon.

La Belle Forme

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

From general enquiry to consultation, procedures and aftercare my experience has been absolutely superb. My procedure was a big step for me and I was supported all the way. My friends are very impressed with the results even after one week. This is honestly the first time I have put myself and I am delighted I did. This was not vanity but a step to look the age I feel.

Mr Rekesh Patel

Audiologist

Mr. Patel was very nice and he really helped me understand my hearing loss. He wasn’t salesy at all and was very informative, without overwhelming me. I’ve been to other clinics in the village and down the hill and they were very pushy, but Mr. Patel took a lot of time explaining everything and gave me my options. Thank you mr. Patel- I look forward to my new devices

Mr Vijay Wagh

Ophthalmologist

I found Mr Wagh to be welcoming, extremely professional and very thorough. He conducted the eye diagnostic tests quickly and efficiently, and reviewed the results immediately. He provided clear explanations of the findings, and outlined all of the treatment options along with the pros and cons of each of the various types of replacement lens available.

Dr Edmond Quah

Rheumatologist

My visit today has been more than excellent, Dr Quah has been so thorough, so professional and with a friendly manner, was very informative, made me feel at ease to ask any questions. Answered everything. Gave me all the time I needed and made me feel reassured. I am leaving the hospital feeling much happier. Thank you so very much.