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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Newmedica Leeds

Ophthalmology

Newmedica Leeds. 5* Care from start to finish. My optician at Specsavers suggested it was time to consider cataract surgery and I was offered an NHS referral to my choice of providers. I chose Newmedica Leeds and just over 2-3 weeks later had an initial consultation at Newmedica. Unfortunately my high blood pressure caused some problems and delayed the first cataract operation to my left eye, after 4-5 weeks weeks I had surgery on my first eye and 5-6 weeks later my second eye was done. Without exception all of the staff I met at Newmedica were friendly, helpful, and very caring. The consultant who carried out the procedure on both eyes (Mr. Kamran Khan) took the time to explain the procedure and answer my questions. During the procedures he was reassuring and calmly explained what was happening. Both procedures were carried out successfully and my sight is so much better now. I would like to give a big thank you to Mr Kamran Khan and his team and my Optometrist Summer Elyoussfi and her team for all the care and attention I received. I have no hesitation in recommending Newmedica Leeds.

Dr Stephanie Arnold

Dermatologist

Dr Arnold is amazing, she truly cares for her patients and wants the best outcome for them. I have suffered with eczema/skin reactions/scalp sensitivity consistently for a year now and Dr Arnold has made such a difference to my skin by giving me detailed information about the treatments which I need to use and what I can do to help my skin recover or keep it at bay. I recently had my second consultation with Dr Arnold about an ongoing new skin issue, again, Dr Arnold left me feeling relieved in the sense of I know one day my skin will be better! She gave me thorough explanations about my next steps, what to do, for how long and wrote it all down for me to take away with. We booked in a follow up and have discussed what further treatment would look like for myself and my skin if necessary after the follow up. I highly recommend visiting Dr Arnold with any concerns or questions, she listens and knows exactly what to do and what’s best for you! .

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Hello I was very upset when the hospital charge me for XRAY in an NHS hospital that we have to be in the queue and don't get the private care. I had a fall in June 2024 and had an operation at RFH unfortunately the operation was not successful. I can't walk properly I am on a stick and have lots of pain. If I go to private is because I don't have any access to NHS but that doesn't mean that for diagnosis I need to pay while me and my family are paying a lot for taxes and don't benefit for our health when we need and are desperate. I also have been to another private consultant to find out what went wrong and if I can ever get better and can walk but they just charge me for consultation not XRAY in an all private clinic. Thank you

Fitzrovia Suite

Obstetrics & Gynaecology

Overall, I had a good experience at the Fitzrovia Suite. The midwives were supportive, kind, and readily available, providing good care following my c section. I was particularly grateful for the overnight support. The team helped look after my baby, ensuring I was able to get much-needed sleep and rest, which was invaluable for my recovery. However, The handover process between midwives during shift changes could be better managed, as there were some gaps in communication between team members. Additionally, the catering was fairly average and quite rigid in terms of meal timings and available options, which could be more flexible.

Reproclinic

Fertility Medicine

I went to the clinic for egg freezing procedure. From the beginning everyone in the clinic was kind and responsive. My medical coordinator Karin, she was amazing, always very kind, and responsive. If you don’t speak Spanish, you don’t need to worry Karin speaks English perfectly as well as Dr Voskuilen. Dr Voskuilen is an amazing professional, she is kind and she made sure to explain everything very well to me. Dr Voskuilen made sure the dose of hormones was best suitable for me and I had regular scans to check the progress of the eggs. The procedure went really well without any complications. I am glad I chose Reproclinic.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

As soon as I got there I was encouraged to relax, when i went in to the theatre for my procedure the nurses Lissy Jacob and Sue Gatrell made me feel very relaxed and explained how to take the gas and air, then Mr Farrukh Khan the consultant explained in detail what he was about to do. Op went well only a slight bit of pain so quick puff of gas helped. Passed on to recovery nurse who's name i didn't get but she was very good checking me over and making me laugh before discharging me. WOULD SAY ANYONE HAVING TO GO HERE WILL BE WELL LOOKED AFTER.

Mrs Rokhsaneh Ghandi

Acupuncturist

I’ve been seeing Rokhsaneh for a year and the change has been outstanding. She has helped me immensely with my health and everything has been positive since I met her. She always welcomes my questions and takes the time to explain things, which is incredibly helpful to me. My last visit was just like the others: she took the time to understand what was going on, connected it with notes from my previous appointments and warmly proceeded with the acupuncture. I left the visit feeling better, stronger and genuinely cared for, as always.

IVF Matters Fertility Clinic

Fertility Medicine

We cannot thank IVF Matters and Dr Irfana Koita enough for the care, support, and professionalism we’ve experienced throughout our journey. From the very beginning, Dr Koita made us feel listened to, understood, and genuinely cared for. She explained everything clearly, answered every question with patience, and always reassured us when things felt overwhelming. The whole team at IVF Matters were welcoming, compassionate, and incredibly supportive at every step, which made such a difficult journey feel manageable and hopeful.

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

My second visit to Clinic and Dr James Thing. This time for issues with ankle. Dr Thing asked questions regarding the ankle and a few exercises to ascertain problem areas and carried out ultra sound and explained this to me. Best option forward was injection which was pain free and advice on what to watch out for etc. Also recommended a follow up with podiatrist at portobello too. Great service for start to finish special mention to Luvena who was most helpful and professional.

Mr Nitesh Patel

ENT Surgeon

I had an excellent experience. The staff was friendly, professional, and made me feel comfortable from the moment I walked in. The doctor took the time to listen carefully to my concerns, explained everything clearly, and provided thoughtful, effective treatment. The appointment was efficient, and I never felt rushed. I truly appreciate the level of care and attention I received. I would highly recommend Dr Patel to anyone looking for knowledgeable and compassionate ENT care.

Dr Salam Salloum

Cardiologist

I saw Dr. Salloum for ongoing chest pain and breathlessness, and the care I received was excellent. He listened carefully, assessed everything thoroughly, and explained the possible causes in a clear and reassuring way. The investigations were arranged promptly, and I felt supported throughout. His calm and professional approach gave me real peace of mind. I’m very grateful for his expert care.

Mr Manar Malki

Urologist

I was asked to carry out a flow test which involved the intake of fluids/water to check the urine flow and how much urine was left in my bladder. I also had a brief talk to confirm how happy I was with my treatment and recovery of my prostate, and if I had any further concerns which I wanted to raise, to which I confirmed I had none and was happy with his team and my positive recovery.

Mr Rufus Cartwright

Obstetrician & Gynaecologist

Mr Cartwright is exceptionally professional and attentive. He always takes the time to listen carefully to concerns and ensures the right steps are taken to investigate thoroughly. His responsiveness and dedication are truly reassuring. I highly recommend him to anyone looking for a knowledgeable and reliable doctor.

Mr Bassem Amr

General Surgeon

First met Mr Amr 3 years ago, he was very understanding and explained in great detail about the surgery and risks. I'm now 15months post op and my weight loss surgery has been a success even better than I ever expected, Mr Amr has litterally saved my life and thank him so much

Mr Christopher Brewer

Obstetrician & Gynaecologist

Mr Brewer made me feel at ease from the moment he greeted me. He explained everything appropriately and took time to ensure I understood. My experience was extremely positive and I am grateful for the reassurance of being able to continue to be monitored by Mr Brewer.