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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Mr Abdul Kasem

Breast Surgeon

Mr Kasem was recommended to be and I, from the moment I met him I knew I was in safe hands. I recently had a breast reduction and it has truly changed my life. It’s only been three weeks and I feel nearly back to myself but a happier and healthier version. From the very beginning, I felt listened to and understood by Mr. Kasem. He read my mind on what I wanted. Mr Kasem took time to really listen to how I was feeling and answered any questions. He clearly explained every stage of the procedure, showing me before and after images which were amazing! I felt totally supported and respected throughout the entire process. I knew I was in safe hands - the best!! On the day of surgery, I felt completely at ease thanks to Mr. Kasem’s calm and reassuring presence. He made sure I knew exactly what to expect and kept me informed every step of the way. The results are beyond my expectations and his aftercare has been professional, caring and he completely made me feel at ease. Every follow-up was thorough, and I always felt well looked after. If you’re considering breast augmentation and want a surgeon who truly listens, and achieves the best for your body and mind I couldn’t recommend Mr. Kasem enough, he is the best of. The best in his profession and so passionate about his patients and achievements. Actually ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ I give Mr Kasem 10 stars and more….. if I could!!

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Wow, what an amazing place with a holistic approach to recovery. Far from previous experiences that simply provide a detox and a few tools tacked on the end. Delamere provides any willing individual the opportunity to explore yourself and a way of life that can truly bring balance and happiness. The food was excellent, home cooked with minimal processed food, probably only the tofu as the vegetarian option was processed, along with bacon and sausage for breakfast. Chefs were very approachable and friendly, even gained some advice on what to cook at home. The overall environment was clean, tidy and well maintained. The liaison team were excellent and always on hand to support and guide when needed.The nursing team were also superb, always there to answer any medical questions in a compassionate way. The mentors provided clear direction without judgement or bias. My therapist was second to none and created a safe environment for me to discover myself, while always being there to catch me when I stumbled. All in all a life changing experience. I have left with a solid toolset and aftercare package that will steer me through a joyful life with my friends and family. Only negative was the insane temperature in the bedrooms…..bring some cool PJs.

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

I received warm, well informed professional attention throughout my care at St Anthony's Hospital; from outpatients through to discharge. The room was clean, well heated and ventilated, equipment checked and the armchairs comfortable. The unit was quiet. Nursing staff answered call bells promptly and with kindness and a smile. No request was considered a problem. Their level of knowledge and professionalism was excellent along with the standard of care. Physiotherapy care was also excellent and given with respect to my individual needs. Recovery staff were informative and reassuring. Excellent care there too. I include catering staff who also took care in their work. A few glitches with the electronics on the bed and the new bathroom which received prompt attention - the unit has been recently renovated.

Dr Rohan Wijesurendra

Cardiologist

Dr. Wijesurendra provided an exemplary consultation today regarding my SVT diagnosis and subsequent treatment options. His professionalism, combined with a genuinely friendly and attentive manner, immediately put me at ease. He demonstrated exceptional listening skills, ensuring my concerns were fully heard before delivering a remarkably clear and thorough explanation of the condition and all available pathways. Crucially, he listened intently to my perspective on the treatment options, making the decision-making process truly collaborative. He is, without question, the finest consultant I have encountered.

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

Arrived at diagnostics centre and was just expecting a consultation with a further appointment for procedure was feel anxious but was made to feel welcomed and reassured by all receptionist was really pleasant as was my nurse Eileen I believe her name to be. I then met Mr Muen who was very polite, reassuring and empathetic. To my surprise my procedure was carried out within this appointment saving me further anxieties, travel and time. I was absolutely taken back by the complete professionalism of all at Kingsbridge Thank you from an extremely happy patient.

Dr. Akshay Kapoor

Gastroenterologist

Dr Kapoor, explained everything to me regarding my grand daughter. He is very professional and knowledge about her condition, nothing was to much trouble if only other doctors were so supportive and kind. My grand daughter was completely at ease with Dr Kapoor this is so important as my grand daughter was very anxious at the time we look forward to seeing Dr Kapoor in the future no hesitation from my grand daughter, My thanks to him.

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

Yesterday we had our first appointment with Dr Forbes. I am so looking forward to start on our MIT Journey. I know my son will benefit from it. I am very grateful to all the clinicians who are involved in my son’s quite complex health issues. I know it will be a long road to recovery but a well worth it I’m sure. I fully recommend The Forbes Clinic to anyone who wants to help themselves or their loved ones to a better health.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

I had my final appointment yesterday with Mr Telgencamp.. he was very pleased with my treatment results , as indeed I am. The whole experience has been very satisfactory from begining to end. Cannot praise the clinic enough. From all the staff to the immaculate offices. Special mention for Mr Telgencamp whom I would rcommend to everyone.. His expertise, and friendly atitude put you at ease and outcomes are terrific

Mr Joseph Manjaly

ENT Surgeon

My experience was excellent throughout. The condition was diagnosed swiftly and explained clearly, I was able to quickly get an appointment for surgery (which was successful), and the post-op check-ups were similarly informative and pleasant. In general, I found Mr Manjaly to be very friendly, professional, and knowlegeable. So, I am grateful to have been referred to him and would highly recommend him to others.

Candover Clinic

Dental Care, Dermatology, + 19 more

Very clean and nice waiting area, the coffee & biscuits are much nicer than the Hampshire Clinic. Reception stall very helpful and efficient. The Polish lady who undertook the ECG was excellent, very helpful and explained what was to be done. With the excellent parking area, coffee & biscuits the whole experience was very pleasant. In addition Dr Bowers was very informative, clear on the results etc. Thank you

Eve Clinic

Osteopathy

I’ve been seeing Luciane for over a year now for issues around EDS and chronic pain. She has been incredibly skilled, knowledgeable, and respectful while also being supportive, sensitive, and humorous over a difficult recovery period. Over the course of treatment, she has gone above and beyond numerous times. I can not recommend strongly enough, wish I could give more than 5 stars.

Mr Simon Abram

Orthopaedic Surgeon

I had a wonderful experience with Mr. Abram. He was exceptionally kind and professional, which immediately put me at ease. He took the time to explain everything clearly and thoroughly, ensuring I understood every step. Overall, his approach made the entire process smooth and reassuring. I highly recommend his services to anyone seeking knowledgeable and compassionate support.

Dr Marco Spartera

Cardiologist

Dr Spartera provided an excellent consultation. He listened carefully to my symptoms, explained possible causes clearly, and set out a thorough plan with urgent tests and referrals. His approach was professional, reassuring, and proactive, giving me confidence that my care is being managed properly. I would highly recommend him for anyone needing cardiology expertise.

Mr Scott MacInnes

Orthopaedic Surgeon

Mr MacInnes was a pleasure to deal With from start to finish. He not only made me feel comfortable and informed throughout the entire process, but also his bedside manner and conversational skill is second to none. My shoulder is feeling better it has in over a decade and can’t thank mr MacInnes enough

Dr Magdi Saba

Cardiologist, Cardiothoracic Surgeon

Dr Saba was kind and reassuring throught my entire consultation. Obviously I was worried, however his manner and method of explaining what is clearly a highly specailised procedure was explained in such a was I left the consultation totally reassured and entirly optomistic.