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Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Appalling aftercare!! In as an overflow NHS patient. Had major surgery. Nurse refused the doctors requests in the morning. When discharged later that day the nurse still refused what the doctor asked for. The doctor had to be firm in saying what the nurse had to do as it was on the surgeons notes! The nurse reluctantly did it in the end but only half a job. The nurse left ouzing burn scars after removing dressing and didn't tell me until i put my clothes on and the material was catching on them. My husband got him back and he said "Yes i saw that!". Did nothing or aplogise. No empathy at all. I had 2 nurses come to my home that evening to sort out the burns and dressing on my surgical areas . Nightime was very little aftercare. Catheter was overflowing in the night. No one seemed to know what was going on in regards to your medical notes. Food was appalling dried up and burnt. No snack trolley inbetween meals. Awful experience. Couldn't wait to get out of there. Was I treated differently because I was in there last request as an overflow NHS patient. I was meant to be going to Birchington ward for my recovery. A complaint will be going in! The doctor said twice to have medication prescribed to the nurse and he would not do it so I came home with no painkillers and was told to go to a chemist after major surgery. Lack of care. No bedside manners.

The Stevenage Counselling Clinic

Psychology

Before I met Glenda I was at a very low point in my life. I was experiencing an incredible amount of stress and anxiety following a breakdown in my relationship. I found it very hard to function at a level to which I was used to. I have always been high energy and needed to be for my work. Glenda instantly put me at ease, she was always very patient and explained in great detail why I was feeling why I was. Glenda is highly professional and never once did I feel patronised or judged. She spoke to me with respect and encouraged me to learn more about my situation through reading, podcasts, audiobooks etc which really helped me along the way. Some days I would arrive at our therapy session without knowing what I was going to discuss but Glenda creates a safe environment which allows you to open up and share your thoughts and feelings. Glenda is an incredible psychodynamic therapist and has been highly influential in my life and I will be forever grateful for her knowledge, her patience and her kindness. Thank you for everything.

Cathedral Eye Clinic

Ophthalmology, Optometry

All seemed to be going well and at the close of my appointment the consultant asked me to have a blood test done outwith the Cathedral Also he advised that I should make an appointment for the operating procedure downstairs at reception. Circa end of April When I went to the desk I was advised that the member of staff was off that pm and I would receive a call tomorrow Next day I contacted my surgery about the blood sample and test. Late on my surgery called back to advise they were not willing to arrange the test as they were not treating me I received no call from Cathedrai that day The next day I waited to on and called Cathedral Spoke to Clare a few times and essence of conversation was that all was on hold as consultant on holiday and not available till 17th February Also no progress can be made with blood sample and rest even although I asked them to read my consultation notes !!! So I could comment more however this is the essence of a mot disappointing situation after my consultation

Norfolk Menopause

General Practice (GP), Obstetrics & Gynaecology

I can’t recommend Dr Emily Cary highly enough. She has been absolutely amazing in supporting me through the early stages of perimenopause. From our very first appointment, she made me feel listened to, understood, and reassured during what can be a confusing and overwhelming time. Her knowledge, calm approach, and clear explanations helped me make sense of my symptoms and feel confident about the next steps. She took the time to tailor my care to me as an individual, rather than taking a one-size-fits-all approach. Thanks to her support and guidance, I feel far more informed, supported, and positive about managing this transition. I’m incredibly grateful for her care and would wholeheartedly recommend her to any woman at the start of their menopause journey.

Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

I cannot thank the team at Spire Elland Hospital enough for the outstanding care I received. From admission through to recovery, every member of staff was kind, professional, attentive, and reassuring. A massive thank you to Paula in particular, whose warmth, compassion, and calm presence made such a difference during what was a very daunting time. Nothing was ever too much trouble, and I always felt genuinely cared for and supported. The whole team went above and beyond, and I am incredibly grateful for the kindness, dignity, and exceptional care I received. I would not hesitate to recommend Spire Elland Hospital — truly outstanding staff and patient care.

Reproclinic

Fertility Medicine

I went to the clinic for egg freezing procedure. From the beginning everyone in the clinic was kind and responsive. My medical coordinator Karin, she was amazing, always very kind, and responsive. If you don’t speak Spanish, you don’t need to worry Karin speaks English perfectly as well as Dr Voskuilen. Dr Voskuilen is an amazing professional, she is kind and she made sure to explain everything very well to me. Dr Voskuilen made sure the dose of hormones was best suitable for me and I had regular scans to check the progress of the eggs. The procedure went really well without any complications. I am glad I chose Reproclinic.

Dr Edward Petzer

Cardiologist

Dr Petzer was very personable and immediately put us at ease. He offered reassurance throughout the consultation and took time to explain the situation clearly and thoughtfully. He was honest and transparent about the limitations of what could be managed at this stage, which we appreciated greatly. Recognising the complexity of my mum’s condition, he appropriately referred her to another specialist who is better placed to provide the ongoing management and treatment she requires. His openness, professionalism, and patient-centred approach gave us confidence and reassurance during what could have been a worrying appointment.

Skylight Psychiatry

Psychiatry

I would highly recommend Skylight for anyone seeking an ND assessment. From the initial inquiry to the final report, the communication was exceptional—they explained every step of the process so I knew exactly what to expect. Key Highlights: Wait Times: The appointments ran perfectly on time, which I truly appreciated. Supportive Staff: They were patient with my questions and created a non-judgmental environment. Helpfulness: They provided clear next steps and resources that felt genuinely useful rather than generic. It’s clear they actually 'get' neurodivergence rather than just checking boxes

Dr Claire Dubois

Rheumatologist

Much time was taken up by being told things I already know I didn't feel heard . To be fair I didn't say unambiguously upfront what I wanted, a prescription for raloxifene which is the only treatment I'm interested in trying, having thoroughly researched this with information from the ROS and discussion with my GP who is aware of my overall health and medical conditions. I had however checked in advance that raloxifene was something Dr Dubois would consider prescribing. She did not tell until the end of the consultation that she has never prescribed it.

Dr Marco Spartera

Cardiologist

I was impressed with the professional service provided by the Consultant. He was interested in my condition, asked specific questions and took a sincere interest in my experience of my symptoms relating to my condition. He provided me with a clear plan of what the next course of action would be to enable him to get more data on my condition to be able to provide a diagnosis. The booking of the appointments to enable this and the follow up appointment with him, once the data has been considered.

Mr Kelvin Chong

Breast Surgeon

Dr Kelvin Chong is an amazing doctor, he is so professional but so helpful, he made me feel so comfortable as he was my GP doctor, he made me feel safe and assured me everything will be ok. I felt at ease when I knew he will be preforming my surgery. He listened to exactly what I wanted to achieve and advised me accordingly. I am so happy and glad choose Dr Chong for my surgery and so far I am extremely happy with the outcome. Amazing Doctor, Thank you so much I feel like a new person.

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

This hospital is pleasant to attend. It is clean- including the bathrooms and baby changing areas which are spotless. There are several small but well stocked indoor play areas for children which make a huge difference when entertaining them between appointments/ diagnostics. The on-site cafe is welcoming and extremely reasonably priced. Staff are always friendly and look happy to be there. Most importantly, appointments run on time and there is ample free parking on site.

Miss Mez Aref-Adib

Obstetrician & Gynaecologist

Dr. Mez is incredibly supportive and always takes the time to explain everything in clear, straightforward language, making sure you feel fully informed and at ease. I had a very positive experience during my surgery under her care and felt confident throughout the entire process. I wouldn’t hesitate to recommend her to others.

Dr. Mike Forsythe

General Practitioner, Sport & Exercise Medicine Doctor

I would really recommend Dr Forsythe. He has seen all three of my children for various childhood illnesses and has always been very thorough and taken the time to listen to my concerns. He is excellent at putting children at ease and practical and helpful at explaining any diagnoses and follow up steps.

Dr Subramaniam Ramakrishnan

Gastroenterologist

Dr Ramakrishnan was exceptionally professional and explained all details in a clear and understandable manner which greatly put us at ease. He was very knowledgeable and gave us great confidence. The team from booking to scan and procedure was seamless! Thank you for your wonderful care.

Mr Simon TR Bailey

General Surgeon

Mr Bailey was very professional and made me feel relaxed immediately. It was a thorough verbal consultation but no physical examination was deemed necessary and he explained which investigation he was going to request and why. Following this we shall discuss the best treatment option.