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Kingsbridge Private Hospital Belfast

Anaesthetics, Cardiothoracic Surgery, + 37 more

The admissions brochure fails to state that family members are not allowed to stay with patients during the pre-operative wait. This is a significant omission, as it creates avoidable anxiety for patients who are already nervous about their procedure and are only informed of this restriction upon arrival. The pre-op nurses showed poor bedside manner when I asked about this. Instead of offering reassurance, they quoted “hospital policy” and then gave reasons that felt dismissive and inaccurate — for example, claiming that “too many people come in and out of rooms,” when in reality only one nurse completed paperwork, followed later by the surgeon and anaesthetist. I was also told I would be going to theatre “shortly,” even though I knew (correctly) that I would be waiting another 1.5 hours. My family member could easily have stayed with me during that entire period, as is standard in the Ulster Independent Clinic and in my previous NHS experiences. The lack of engagement from the pre-op nurse beyond basic paperwork questions made the situation feel even more uncomfortable. The pods themselves felt more like small, bare cells than a calming space prior to surgery — no TV, no artwork, just two chairs and a table. It was far from a soothing environment. In contrast, the theatre staff and post-op nurses were outstanding. They were friendly, proactive, and reassuring, and they made up for the negative pre-operative experience. One final issue: the staff arranging my discharge medication did not check my notes and prescribed a medication I am unable to take. Because the pharmacy had already closed, the only solution was to remove it from the prescription entirely.

Mr Pedro Muel-Gonzalez

Ophthalmologist

My lens replacement surgery went extremely well and I wish to thank Mr Muel-Gonzalez and his team for their professionalism, expertise and most of all the care, kindness and attention they gave to me. The experience was marvellous. I would highly recommend Mr Muel-Gonzalez who has made positive, dramatic changes to my life. I am a ‘like to know the detail’ person and once Mr Muel-Gonzalez explained the options, which we discussed at some length, I was clear about the type of lenses I required and the procedure. I knew that Mr Muel-Gonzalez was the right Consultant for the surgery. He filled me with confidence and I trusted him unreservedly. I had surgery on both eyes with three weeks between them. Mr Muel-Gonzalez kept me extremely well informed at each stage - pre, during and post surgery. The staff, facilities and hospitality at The Alexandra Hospital were outstanding. It was 5 star treatment. After 48/72 hours post surgery, my close, intermediate and distance vision were awesome - and this was without wearing spectacles for the first time for over 25 years. Within a few days post surgery, I could read the tiniest writing - even on a toothpaste tube! It may seem a bit odd to mention this I know, but I couldn’t read it wearing glasses. Colours are brighter and images are sharper too. My vision is now 20/20 and I no longer require glasses. My life has totally changed with the expertise and care of Mr Muel-Gonzalez. Thank you from the bottom of my heart.

Mr Amr Hawary

Urologist

I recently visited Dr Hawary for possible kidney stone investigation and couldn’t be more grateful for the care I received. From the very first appointment, he was incredibly kind, patient and thorough. I never felt rushed — he took the time to listen, explain everything clearly, and made me feel like a real human being rather than just another number. His professionalism was outstanding, yet he balanced it with genuine compassion. He went above and beyond to make sure I was scanned as quickly as possible and kept me fully updated with every step and result along the way. It made an overwhelming situation feel so much more manageable. I would highly recommend Dr Hawary to anyone experiencing similar issues. I’ll certainly continue to see him for future appointments — his care has been exceptional.

Skylight Psychiatry

Psychiatry

The staff were lovely, so kind and understanding which has been thoroughly appreciated. However, some frustration noted around wait times. While it is appreciated that diagnostics are a lengthy process and take time, I found issues where my assessments were delayed due to Skylight not having all the information from the forms I had already completed, and after submitting my forms I was not told that all of the information had not been received until I reached out and chased my application due to the time frames I was given being overdue. To improve this experience, more communication on what has and hasn’t been received would improve the experience and shorten some people’s wait times, as my wait time was partially increased due to lack of communication over forms I had or hadn’t filled in.

Mr David Shields

Orthopaedic Surgeon

I recently had shoulder surgery performed by Mr David Shields, and I couldn’t be more pleased with the outcome and overall experience. From the very first consultation, he took the time to explain everything clearly and put me completely at ease about the procedure. His professionalism, expertise, and calm, reassuring manner gave me total confidence in his care. The surgery itself went smoothly, and the aftercare I received was excellent. Mr Shields followed up personally to ensure my recovery was on track, and his team were equally supportive and attentive throughout. I’ve had fantastic results and a much quicker recovery than I expected. I can’t thank Mr Shields enough for his skill and compassion — I’d highly recommend him to anyone needing shoulder surgery or specialist advice.

Mr Sumit Midya

General Surgeon

I recently had a hernia repair carried out by Mr Midya at Clare Park Hospital, and I couldn’t be more grateful for the outstanding care I received. From the very first consultation, Mr Midya was professional, reassuring, and extremely thorough. The operation itself was done smoothly and to the highest standard — his skill and attention to detail are truly remarkable. I felt completely confident in his hands, and the entire process was handled with great efficiency and care. My recovery has been excellent so far, and I genuinely believe this is a reflection of the high-quality work he performed. I would highly recommend Mr Midya to anyone in need of surgery. An exceptional surgeon and a credit to Clare Park Hospital. Thank you Darius

The Bespoke Clinic

Allergy Medicine, Coaching, + 5 more

I recently visited The Bespoke Clinic and was thoroughly impressed by the level of care and professionalism provided. From the moment I walked in, the staff were welcoming, attentive, and efficient. The reception area was clean and well-organized, creating a calm and reassuring environment. The medical team demonstrated exceptional expertise and compassion. My consultation was thorough, and I felt genuinely listened to. The doctor took the time to explain my condition and treatment options clearly, which helped me feel confident in the care I received. Overall, I highly recommend The Bespoke Clinic to anyone seeking high-quality medical care. Their commitment to patient wellbeing is evident in every aspect of their service.

Nuffield Health Cheltenham Hospital

I had a number of appointments to see Mr Warr at the Nuffield, and it was always administered well and on time. On the day of the surgery there was initially some confusion on which hospital room I was assigned to but that was cleared up fairly quickly - it was 7am so perhaps a beginning of shift handover issue. The nurses were caring, professional, attentive and very friendly before and after the operation. The anaesthetist visited and was very clear explaining the process, friendly and reassuring. A very good experience. I also appreciated that my parents could be with me before the operation as I'm quite young and not used to being in hospital. Overall a very good experience. Thank you.

My New Self

Cardiology

After experiencing cardiac issues, I recognised the importance of not only supporting my physical health but also my mental well-being. Enrolling on the My New Self programme has been one of the most beneficial decisions I’ve made in my life. The therapists were incredibly understanding and compassionate, tailoring my plan to meet my individual needs. I am immensely grateful to the entire team for helping me regain control of my life. They truly are a credit to their professions. Thank you !

Spire Norwich Hospital

Breast Surgery, Gastroenterology, + 17 more

On arrival everything was explained, my operation was carried out with minimum waiting time, the nurses and anaesthetist were excellent, as was the surgeon, the next thing I recall is being in the recovery room and being wheeled back to my room, very good after care with constant visits from staff. I was able to leave hospital after one night, now six weeks later following expert advice from physio my knee is improving all the time. I would fully recommend the Norwich Spire Hospital.

Mr Saurabh Odak

Orthopaedic Surgeon

Today was the first time in the last couple of years seeing many different healthcare professionals to take this health condition seriously as a wheelchair/crutches user and who relies on her hands than other people with my mobility and my job as a receptionist. I got a clear diagnosis and my options, I didn’t need to push for help. The consultant was very kind and understanding and clear with my options. I felt at ease and happy that I was getting somewhere with my long term issue.

Mr Mike Norwood

General Surgeon

Everything was explained fully regarding the procedure. All staff were professional, virtuous and kind . Made me feel at ease and also had concern for me during the procedure making sure I was ok . Also I was monitored throughout the procedure . Very quick with response to provider making any worries much better. All staff were excellent from assessment (Joe) to consultant Mike Norward . All very easy to talk too . Excellent service from the very start to finish and follow ups .

Bristol Menopause Clinic

Obstetrics & Gynaecology, Sexual & Reproductive Health

Patronising, no evidence had read prefilled questionnaire, or previous history. Despite personal discomfort I described, the only response was to leave things as they were, lack of initiative. Lack of empathy. I was asked to book an appt sooner rather than later which I did, and then during the appt I was told to leave things as they were for another couple of months. Very dissatisfied with the service.

The Lindo Wing at St Mary’s Hospital

Respiratory Medicine, Dermatology, + 21 more

The Ali do Wing reception staff were friendly enough, but I had the impression that they were all rather “busy”. However, Dr Ganan was super, and made me feel that he had all the time in the world for me. He explained exactly what course of action he wanted to follow, in conjunction with the surgical team, and I look forward to a full recovery.

Mr Nicholas Marshall

General Surgeon

All staff in the endoscopy unit were kind, caring professional and really looked after me. Mr Marshall explained everything fully, he was very patient and put me at ease beforehand, answered all my questions and also checked on me afterwards. The whole experience was quick and the staff were fantastic. I even got lovely tea and biscuits!

Mr Edward Powell-Smith

Orthopaedic Surgeon

I was never in any doubt as to what the procedure would be and the fact that the condition could return. I was also reassured that if it did return the procedure could be repeated, or a more permanent fix could be undertaken. The decision to take The potentially temporary solution was entirely mine.