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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

London Trusted Therapy Harley Street

Clinical Psychology, Hypnotherapy, + 1 more

Finally, answers at 50 After five decades of feeling "different" but never quite understanding why, the ADOS-2 assessment at London Trusted Therapy has been life-changing. The professionalism began from my first enquiry - Sofi and Andrew were incredibly accommodating with scheduling and answered all my questions without making me feel I was being difficult. The location at Pinero House is perfect for anyone who values discretion. The reception is small and well-managed, and you're not sat in a crowded waiting room, which I appreciated enormously. The consulting room itself was unexpectedly comfortable - large, well-appointed, and crucially, not intimidating or overly clinical. What impressed me most was the rigour of the assessment. Trish, who conducted the ADOS-2, clearly knew her field inside out and created an environment where I could be myself. The clinical psychologist's evaluation was extraordinarily thorough - they didn't rush, they listened, and the subsequent report gave me clarity I've sought my entire adult life. Having a multidisciplinary team means you're not relying on one person's opinion, which gave me confidence in the diagnosis. Cannot recommend highly enough.

Dulwich Podiatry

Podiatry

Zack treated my son for deep verrucas caused by swimming, and I honestly couldn’t be happier with the care we received. The diagnosis and treatment were done in the same appointment, and everything was handled with so much care and professionalism. My son is 9 years old and was understandably nervous, but Zack was fantastic at keeping him calm, confident, and engaged throughout the treatment. He was reassuring, patient, and made the whole experience far less daunting. The treatment itself was quick and very well managed. We went back for a follow-up today and were given the all-clear, along with a top-up treatment to remove any remaining dead skin and ensure nothing was left behind. Zack explained everything clearly to both my son and me, which really empowered us and reassured us that this was the best course of action. Zack was excellent — funny, caring, and professional — exactly what you want, especially when treating a young child. I would highly recommend him without hesitation.

Mr Okechukwu Okonkwo

ENT Surgeon

Excellent last appointment with Mr Okonkwo and the wonderful nurse who assisted him. The appointment covered all the points I needed to raise and the camera investigation gave me reassurance that I should hopefully be polyp free for a few years. The success of having the polyps removed has changed my life. Not being able to smell and taste had a huge impact on my mental health and quality of life. Had I not had the surgery my life would forever have been miserable. Mr Okonkwo,his amazing secretary and all the surgery and ENT team have given me back 2 vital senses and I’m so happy. I know the polyps will return but I sincerely hope my treatment will be managed again by the brilliant Mr Okonkwo. I cannot thank him and his team enough for everything that they’ve done for me.

Ovara Health

Acupuncture, Breastfeeding and Lactation Counsellor, + 12 more

When I first started looking for an endometriosis specialist and came across Mr Raza and all the positive reviews, I wondered: ‘can he really be that great?!’. The answer: yes he was. I had stage 4 DIE and a frozen pelvis. Mr Raza not only had the technical skill and expertise to deal with a complex case (with minimally invasive and cutting edge surgery) but also showed so much care and compassion, which gave me so much confidence and reassurance going into my surgery. The whole experience, including the recovery, has been so so positive and I would fully recommend him.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

Greeted by friendly staff and seen at my appointment time. Following a basic health check, the procedure was explained in detail and I was taken to a treatment room for the Gastroscopy to begin. Throat spray was applied, blood pressure and oxygen levels were monitored throughout the procedure, then the camera was inserted via the mouth into the oesopagus and stomach. The process was painless but a little discomfort was felt and took no longer that 10 minutes in total. I was then taken to a recovery room and discussed the treatment findings.

Mr Paul Haslam

Orthopaedic Surgeon

Mr Haslam completed my first full knee replacement in 2019 and this has been very successful. Prior to completing the first knee replacement Mr Haslam identified a skin lesion on my leg and referred me for further investigation. This was invaluable as the lesion was confirmed as a melanoma which was successfully removed prior to the knee replacement. I had not noticed the lesion myself so this was a critical intervention that may otherwise have gone undetected. The knee recovered well after surgery and has been a total success.

Dr. Paraskevi Theocharis

Paediatric Cardiologist

Dr Theocharis saw my teenage son about a potential heart issue. During the consultation she was very kind and professional and took the time to listen to him and understand the issue thoroughly. During the follow-up tests, she was proactive in chasing results and responsive with keeping us updated and making sure everything was resolved properly. Overall, she was very impressive and I'm glad we chose her.

Mr Shanmugasundaram Rajkumar

Orthopaedic Surgeon

Mr Rajkumar quickly diagnosed what seemed to be quite a rare condition, and gave me lots of advice on how to recover and how long it could take. He was always fast at responding to any questions and importantly, he was very good at keeping up my positivity throughout a journey of 6 months recovery which in reality was a very hard time. I wouldn't hesitate to recommend him. Very pleasant and professional.

Mr Tom Setchell

Obstetrician & Gynaecologist

Mr Setchell is a very special surgeon who is not only excellent at what he does but gives you as the patient time and support. I felt extremely well informed as well as well cared for. Mr Setchell was available and supportive during appointments pre, my operation, during my operation and after. I found his whole team incredibly kind and professional. I would not hesitate to recommend Mr Setchell.

Professor Andrew Wardley

Oncologist

I needed an urgent appointment and Professor Wardley was able to provide a next day appointment which I really appreciated. Professor Wardley was clear, compassionate and took time to explain everything to me in great detail. He answered all my questions and had already made my next appointment which was very reassuring as it gave me a plan. Thank you so much.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

The hospital was very clean, very friendly and very welcoming. I was shown to my room, given a menu for dinner that night as I was staying over. The staff were all very polite and attentive, even going above and beyond to get me a chocolate milkshake when the kitchen had shut. Very nice people and a very good stay after my first time going under anaesthetic

Professor Sanjiv Jari

Orthopaedic Surgeon

I had a total knee replacement by Professor Jari at the Alexandra Hospital in July. I was treated with kindness and compassion throughout and I am delighted with the results. Six months later and my knee is pain free and has healed beautifully. I would have no hesitation in recommending Professor Jari and his team, they have been exceptional.

Hope Park Dental Practice

Dentistry

I have been a patient at this practice since 1990. Great service all round throughout, remain consistent even with staff changes over the years. I have other family members at this practice, they get the same great service, no hesitation in recommending Hope Park Dental Practice, best wishes and thanks to all the staff.

Dr Husain Shabeeh

Cardiologist, Diagnostic Pathway Specialist

Dr Shabeeh is very personable and his meeting today was doubly reassuring about my possible heart problems. He has a good sense of humour and I felt very comfortable talking with him. I can recommend him as someone who is supportive, clear in stating any medical needs, and reassuring and warm in manner.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

As an in patient in nearby Williiam Harvey hospital with a broken hip, yesterday I was collected and taken to my eye appointment in a wheelchair. All the staff were wonderful and I'm most apreciative of their expertise and kjndness. They are a credit to Spencer hospitals.