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Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Delamere has been a godsend to me. From the first moment I contact them to the final day of my stay, they were warm, professional and caring. Each and every member of staff, from the cleaning teams to the senior leaders has the best interests of guests at heart. Delamere is a caring and friendly community which focuses on the needs of the individual, but in such a way that the programme does not feel over-medicalised. The care and attention given from the nursing team is second to none and nothing is too much trouble. They explain everything to you in a way you can understand and always have time for questions or queries. The guest liaison team are approachable and helpful as well as supportive and kind. The quality of the group session is excellent and well-thought through to support you on you recovery journey. This is exemplified by the outstanding quality of therapy and mentoring I received throughout my time at Delemere. The chefs are excellent and proved a nutritious and balanced diet which is excellent quality. The team as re also friendly and welcoming. What was special about Delemere is the personal touch. Every member of staff knew your name and was happy to chat about any issues you might have at any time of day. I cannot thank the staff enough for the opportunity they have given me to get my life back on track. I wholeheartedly recommend Delemere for anyone needing their expertise and support.

HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

As I am not a well person and a wheelchair user, the wait was longer due to my health and help to get out. The staff were very understanding around this. I found though, beyond reception the phone system was not the easiest due to the very short length of time given to leave your message, which for people who are disabled, so not the fastest just basic messages of name, number, DOB plus short message, it frequently cut off before you had finished. Beyond that, it was a pleasant experience as it was the least painful steroid injection I'd had to date and I did let the consultant know that. The staff were helpful and accommodating as a wheelchair user plus self employed PA we know we take up space, so not the easiest inside a small room. Thankfully I can still transfer which helps so I can fold the wheelchair up once on to the couch. The staff were very helpful around my safety doing so which is always really appreciated. Please thank them for me.

Newmedica Norfolk

Ophthalmology

The team at Newmedica from the receptionists to the optometrists, nurses and Mr Anjari my consultant were so welcoming and made me feel at ease from the moment I arrived. I was quite anxious about having cataract surgery, but the team made me feel relaxed each time I visited. Mr Anjari was very reassuring and spent time helping me decide which lenses were right for me. The surgery was quick, and painless - so efficient., I had no need to worry about going back for the second one. The aftercare was excellent too with a phone check up and another thorough appointment. Mr Anjari helped me choose Galaxy lenses … I can’t believe how clearly I can see near and far ! It is nothing short of miraculous after living in a blur for years! I am now able to read the smallest print yet look across a field and identify birds in the trees. I’ll be forever thankful to Mr Anjari and his team for the transformation of my sight.

Kingsbridge Private Hospital Belfast

Anaesthetics, Cardiothoracic Surgery, + 37 more

I went in for total hip replacement on 2nd December with Mr Cusick. Form beginning to end I was made to feel very welcome by all of the staff. The main day nurse dealing with me was Caroline Leddy who was exceptional both before the op and then during the after care. Mark was the main night time nurse and again he couldn't have been more friendly or helpful. The physio, Heather, also deserves a mention for her lovely manner and clear instructions and advice. The procedure went very smoothly and I was surprised at how relatively little pain there was post op. Both consultants, Mr Cusick and Dr McCaffrey saw me before the surgery and again the next day. Both were friendly and reassuring and helped to keep the mood stress free. The catering was also fantastic. I was discharged the following day and, sitting at home barely 24 hr later, it was hard to believe what had just happened! Thank you All!

Bristol Menopause Clinic

Public Health Medicine, Obstetrics & Gynaecology, + 1 more

I wanted to share how positive my most recent visit to Bristol Menopause Clinic was. From the moment I arrived, I felt truly listened to, believed and validated. My experiences of PMDD and perimenopause were taken seriously, without minimising or rushing, and I felt fully supported in making decisions about my care. Since the appointment, I genuinely cannot believe the difference I feel within myself. The impact on my wellbeing has been significant, both emotionally and physically, and for the first time in a long while I feel hopeful and grounded in my body again. Compassionate, knowledgeable and person-centred care makes such a difference, and this clinic offers exactly that. I am incredibly grateful for the support and would wholeheartedly recommend Bristol Menopause Clinic to anyone navigating PMDD or their perimenopause journey.

Reproclinic

Fertility Medicine

I can not speak more highly of the care I received from Reproclinic, in particular or Medical Coordinator, Karin, and Dr Alicia Hernández. Being an international patient, I was concerned about how it was all going to work, given so much of the preparation is done remotely. I need not have worried. Karin's response times to my many (many) emails were always quick and her replies provided the information and reassurances I required. I am please to say that we welcomed our healthy baby boy a couple of weeks ago, following our first IVF cycle with Reproclinic. This was on the back of 15 failed rounds in my home country. The result speaks for itself. Thank you Karin and Dr Alicia. I look forward to seeing you both again when we return to Barcelona for our second child.

Mr Justin Leong

Orthopaedic Surgeon

It really helped me to have my hip issues explained by Mr Leong in a thorough and clear manner, and understand how surgery would help. This starts the process and throughout I felt at the centre of the process, and fully informed which helped me to feel more at ease. The Countess gives clear notes throughout the process which I felt really helped me providing contact numbers to enable me to get help and ask for advice as required by the relevant teams. Everyone I spoke to was kind, professional and courteous, and I can not be more grateful to the whole team. The total hip surgery I received has made such a difference to my mobility and strength in my operated leg and given me back quality of life. Thank you so much for your expertise and care.

London Blood Tests

Clinical Genetics, Diagnostics & Testing, + 7 more

Outstanding Service and Kind Support I would like to sincerely thank the team at London Blood Tests for their kindness and professionalism. From the very beginning, they were extremely helpful in arranging the appointment, responding promptly to my questions, and making the whole process smooth and reassuring. Their communication was clear, respectful, and genuinely supportive, which made a big difference for us. It is rare to find a service that combines efficiency with such a warm and caring approach. I am truly grateful for their help and highly recommend them for their excellent service and human touch.

Leominster Osteopaths & Therapies

Physiotherapy, Audiology, + 6 more

When I telephoned to make my appointment - during early afternoon -your receptionist was amazing! So many times since pandemic, in my experience businesses seem to have cut back on providing that so important first line of contact with a person who is friendly, welcoming and listens making intelligent comments and is really helping the caller. This was one if the best experiences I have met with lately - I can't praise the young lady enough - she's a real asset to the Practice. Mark was also amazing - but I've had treatment from his before some years ago so I knew what to expect and wasn't disappointed!

Dr. Emmanouil Koloutsos

Dentist

When going in to get a third temporary crown I told Dr Koloutsos that I was not confident the crown would stay in place so was reconsidering my options. He was quite dismissive of this saying they are temporary crowns so are meant to come off easily. This comment was not appreciated. I finally did agree to have the full crown fitted but only after I was given a guarantee by Dr Koloutsos that if the crown falls off in the first year I would receive a full refund of the cost of the treatment.

Professor Bijayendra Singh

Orthopaedic Surgeon

Seemed like he'd had a long day and it was a box ticking exercise. What another patient is to a doctor is more likely someone who may not be able to work because of injuries. Even a small amount of treating each patient as the first of the day would go a long way. Give 100% or you've been in the job for too long and it's time to diversify. Finally, never shake a man's hand sat down.

Mr Rajiv Dave

General Surgeon

I was diagnosed with Graves Disease and advised that a thyroid removal may help. I has my surgery in September 2024,.and havr been closely looked after ny Mr R Dave who performed the operation. He explained everything fully and was provided with aftercare. My scar is so minimal you can.hardly notice it. I now feel great snd so glad my R Dave looked after me so well

Mr Mark Farndon

Orthopaedic Surgeon

I obtained an appointment with Mr Farndon very quickly, then in just over 20 minutes, he put my mind at rest by explaining the background to my leg problem, what I needed to do as well as clearly explaining why several "options" should not be pursued. He followed up the face-to-face with a very clear and detailed letter. All-in-all, excellent. Thank you, Mr Farndon.

Dr Shachi Mishra

Obstetrician & Gynaecologist

Dr. Mishra was incredibly compassionate and thorough in her assessment. She communicated clearly and discussed her management plan in detail. I was even called in early for my appointment, she took her time and I did not feel rushed which is a rare experience for medical appointments. I would describe it as a perfect consultation.

Dr Aamir Sajjad

Gastroenterologist

The department demonstrated exemplary professionalism by explaining the gastroscopy procedure and what to expect in a manner that was both clear and reassuring. The above inspired confidence, put my concerns at ease, and I can only say it felt like a patient-centred experience not a number/box ticking exercise.

Mr Pavel Akimau

Orthopaedic Surgeon

The operation was a great success for me I've been having tendon pain for over 10 years which has limited my sports activity out of work and made working a heavy manual job painful and difficult. After 3 months I'm back training and working the tendon pain has gone.