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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I attended the Neurology Clinic at Cleveland Clinic, Portland Place London for a second medical opinion (covered by my insurance) and I had ALL medical reports with me. The booking process was straightforward, and the reception team were excellent—very responsive and professional, with great customer service. I also appreciated that the clinic arranged for my MRI images to be transferred ahead of my appointment, so the consultant would have access to my medical history. Unfortunately, I was very disappointed with how the consultation itself went. I came with up-to-date MRI scans (completed recently through an NHS neuroscience unit), along with relevant medical reports and test results. However, the doctor did NOT properly review my MRI images, stating they were “bad quality,” and instead suggested I pay privately for repeat MRI scans at Cleveland Clinic London 3Tesla MRI scanner (my all mri's were done on 3Tesla scanners). He also recommended another lumbar puncture, again privately, despite the fact that I have already had one. Overall, I left with the strong impression that the focus was on arranging further paid tests rather than reviewing the information already available and providing a clear second opinion. In the end, I did not receive any meaningful second medical opinion, no conclusions were offered, and I felt I had not been listened to. To be fair, Dr Wallace Brownlee was polite, kind, and his manner was professional. The neurological examination was fine. However, I still left without any explanation or diagnostic opinion, despite no recent change in my clinical picture that would obviously justify repeating tests before offering an assessment. Based on my experience, I would not recommend Dr Wallace Brownlee for someone seeking a genuine second opinion.

Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

I would like to pass on my sincere thanks to Dr James Noake at Pure Sports Medicine for his ongoing efforts in diagnosing a long-standing misdiagnosed knee injury following several unsuccessful procedures. Dr Noake identified relevant pathology on imaging that, unfortunately, had been missed by several other private consultants elsewhere. He then carefully administered a diagnostic injection, taking considerable time to ensure pinpoint precision through a cyst and a very small joint space. Dr Noake is clearly a very busy and sought-after clinician, yet he ensured I received an extensive first face-to-face consultation, with ample time in clinic to explore the problem thoroughly using ultrasound. He also went above and beyond by reviewing both previous and updated MRI scans, speaking to me at short notice via Zoom call during the festive period in order to review images and discuss options. I found this attention to detail and direct liaison to be exceptional as more than once I have had to wait 6-weeks between appointments at other private clinics or hospitals. Dr Noake is clearly dedicated to his craft and approaches his work with diligence, precision, and honesty. From the first point of contact, he inspired confidence through his willingness to answer questions, think critically beyond the obvious, and work collaboratively to reach informed decisions. I would highly recommend Dr Noake to anyone seeking help with complex, long-standing, or less common knee or nerve-related injuries.

Mr Winston Kim

Orthopaedic Surgeon

After enduring increasing pain in my left knee over a period of 15+ months with associated sleep deprivation I consulted Mr Winston Kim, who, after investigation, confirmed that the issue was more than likely with my badly arthritic left hip, which could impact the knee with resultant pain. I consequently had a full left hip replacement carried out by Mr Kim at the beginning of August. The pre and post operative process was very well organised and the surgery was undertaken extremely professionally. Mr Kim was very empathetic and understanding, explaining what would happen during and after surgery. He rang my family as soon as I was in recovery to reassure them that all had gone well. I was encouraged to stand up out of bed in the evening following surgery and was discharged with very little pain after only two nights in hospital. Five months after surgery, with support from the physiotherapy team, I am now able to walk without any mobility aids. I am extremely grateful to Mr Kim for resolving my issue and for his reassurance and guidance during post operative reviews. I would highly recommend Mr Kim and his team.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Needed a routine hernia operation, didn't want to wait 4–6 months, chose Royal Free Private Patients based on surgeon's online profile and because profits go to NHS; also I have been an NHS patient at RF. Was seen quickly for initial consultation and got surgery appointment when I wanted it. Mr Iype did a tidy job of the surgery, I am now recuperating with no complications so far and very little pain. Anaesthetists were friendly and efficient, and Severo my nurse in my ward was helpful, reassuring and friendly. I had a ward room to myself, which my wife could stay in while I had the surgery. It was clean and roomy, though a little cold – take extra blankets. The lunch I was given after surgery was pretty good, and they were able to get a sandwich for my wife too as well as teas and coffees. All in all, went very well.

Mr Dominic Peter-James Howard

Vascular Surgeon

Very impressed by Mr Howard from the first referral and pre-op information. He answered my questions personally in a friendly and totally professional manner. The open AAA surgery went well. Excellent care on the vascular ward with honest advice. Mr Howard visited the ward several times and reassured my concerns. He answered my post-op questions personally, and I just had a follow-up clinic with him, which again reassured me. I can contact him directly if needed. I've been very impressed with the the whole process from the screening program at 65, through rapid referral when it was triggered. He gave me a planned operation date at the first referral which held. The elective journey has been smooth and impressive throughout.

Mr Bhaskar Thakur

Neurosurgeon

I found Mr Thakur to be a very personable, professional and knowledgeable neurosurgeon. He not only diagnosed the cause of my symptoms but offered clear explanations to me of my difficulties and his recommended treatment. I was in great pain on a daily basis and he ensured that I was operated on as quickly as possible. The operation has been a complete success. After just 2 months rehab, I am back to be able to walk for an hour a day, rejoin my Pilates classes and throw away the painkillers. Plus the scar has healed amazingly well. I would recommend anyone who, like me, had been bounced around the system as the pain got worse and worse, to trust Mr. Thakur

Dr Chris Airey

General (Internal) Medicine, General Practitioner

What has impressed me most is the care, depth, and rigour of Chris’s approach. He looks well beyond headline markers and takes the time to understand how treatment is affecting you physically and mentally over time. Each consultation feels considered and evidence-led, but never clinical or rushed. Chris is clearly invested in my long-term health outcomes, not short-term fixes, and that comes through in the way he tracks progress, explains the rationale behind decisions, and proactively checks in. That level of care has built real trust, and long term confidence in my health and wellbeing, and makes a huge difference to the overall experience.

KIMS Hospital

Cardiology, Breast Surgery, + 26 more

The staff at KIMS Hospital are truly amazing and incredibly friendly. Their professionalism and genuine compassion were unmatched by any experience I’ve had in NHS care. I felt supported, reassured, and well looked after from start to finish. Several people stood out during my stay: Amy in recovery, David, who prepared me for the epidural, Becky, my physio, and Mark, who handled my medication. My two nurses who cared for me around the clock were also outstanding — attentive, kind, and consistently reassuring. I honestly can’t fault any part of the care I received. Thank you to the entire team for making a daunting experience so much easier.

Nuffield Health The Manor Hospital Oxford

The Manor Hospital appeared clean, pleasant environment and staff were friendly. There is however one major issue - Car Parking. I nearly missed my appointment despite arriving 35 minutes prior. The car park does not appear adequate for the volume of patients and staff. A vehicle had been parked and blocked the car park, presumably because they thought were going to miss their appointment. This was resolved by creating a one way system which finally allowed me to, by luck, get a space. As an improvement it might be good if when booking, the booker tells the patient of possible alternative car parks in the area that they might have to use?

One Stop Healthcare

Pain Management, Breast Surgery, + 48 more

I had a check up and cleaning from the dentist Sonia. What a marvellous professional and friendly person. I am extremely nervous at dentist but Sonoa went above a beyond to make me at easy. She transmitted me calm and I'd never ever thought to feel calm at the dentist. I only hope she will not leave as well. I am so tired of OSD turnover of staff it's very stressful for me getting used to someone and than change it. Sonia is precious if I was OSD boss I'd do whatever I can to keep this kind of empathetic professional with me. Doc Sonia thank you from the bottom of my heart to make me feel special. THANK YOU Imma

Mrs Divya Mathews

Ophthalmologist

II had an excellent experience under the care of Consultant Divya Mathews. She performed cataract surgery on both of my eyes with outstanding skill and precision. From the first consultation through to post-operative care, she was calm, reassuring, and very clear in her explanations, which gave me complete confidence and peace of mind. The results have been excellent, and my vision has improved significantly beyond my expectations. I am truly grateful for her expertise, professionalism, and compassionate approach, and I would highly recommend her to anyone seeking exceptional eye care..

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

My surgery took place there and had to stay overnight due to vertigo and dizziness. The hospital was friendly, new and pristine. The nursing staff outstanding as well as of course the medical team. I had dinner and breakfast and it was also healthy and delicious. Yesterday I returned to have the dressing removed and it was equally good. If any criticism would be to the pharmacy with a 30minute wait to get my prescription and also despite being a Bupa hospital not having the availity to charge Bupa for medication- I am under Bupa Global and in other Bupa hospitals this is the case.

Mr Nick Boyce Cam

Orthopaedic Surgeon

Mr Nick Boyce Cam performed a successful Total Knee Replacement, on my right leg, on the 1st December 2025, at the Nuffield Grosvenor Hospital, Chester. From the initial consultation and throughout the process Mr Nick Boyce Cam was very approachable and attentive. He answered all my questions and addressed my concerns in such a way, that I felt well informed and confident going in for the surgery. The surgery was successful and the scar was both neat and minimal. I have no hesitation in recommending Mr Nick Boyce Cam as a highly talented orthopaedic surgeon.

La Belle Forme

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

I had a breast reduction and uplift with Parkash Lohana in December 2025 and I am delighted with the results. All the staff here are so kind and friendly. Special shout out to Roslyn for how well she looked after me (and my very anxious mum!) on the day, Bernadette, Lisa, but everyone has been amazing. I'm still healing and had to come in for a same day appointment to have something checked and Belinda totally put me at ease and gave me really clear information. Honestly couldn't fault a single element of my experience!

Miss Zoe Kidney

Physiotherapist

On my first visit Zoe quickly identified that my pain was caused by a torn ligament in my left knee. She explained clearly what this meant and showed me a number of daily exercises to strengthen my knees and alleviate the pain. By my final visit I was able to walk freely again without pain and I was given a revised plan to continue with specific regular exercises alongside regular walks and cycling.

Dr Iaisha Ali

Dermatologist

The best consultant dermatologist I have ever met. Very professional, knowledgeable, and thorough in assessing and addressing your concerns. Her secretaries are very accommodating and are even able to keep us updated and well-informed, even on busy clinic days. They make sure you are informed and comfortable throughout. Definitely recommendable!