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Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

My experience has been nothing short of exceptional. My initial contact was with Tracey Lomax (Manager), and from the very beginning she offered a level of care and attention that truly stood out. I had written a long list of questions—around eight—and she took the time to highlight and respond to every single one. When I later sent even more questions regarding my chosen procedure (a Coronary CT Angiogram), she continued to provide thorough, reassuring answers. My intention was simply to undergo a non-invasive heart assessment at the age of 53—much like purchasing travel insurance, you prepare for the worst but hope for the best. Tracey reassured me that this was absolutely the right place for such an assessment. I had already enquired with two other providers, including Alliance Medical, but their responses felt robotic and impersonal. The level of genuine care here made all the difference. I also want to highlight the professionalism of the radiologist, who carried out the scan with great precision and made me feel completely at ease throughout the procedure. In addition, the nurse who took my blood samples three days prior to the scan was equally kind and professional—and the fact that these pre-scan blood tests were fully included in the cost was a significant and appreciated gesture. Dr. Gavin Lewis was the consultant who saw me both before and after the scan, with the consultation arranged on the same day. His explanation of the results was clear, calm, and reassuring. Both my wife and I left feeling confident about the future and grateful for the guidance he provided—including helpful advice on maintaining a healthy heart and speaking with my GP about medication adjustments. The final report arrived at my home within seven days, and a copy was also sent directly to my GP. My medication was promptly reviewed, updated, and delivered straight to my home. I am taking the time to write such a detailed review because they genuinely deserve it. They put real effort into caring for me, and I want to acknowledge that level of dedication. Highly recommended.

Newmedica Norfolk

Ophthalmology

The team at Newmedica from the receptionists to the optometrists, nurses and Mr Anjari my consultant were so welcoming and made me feel at ease from the moment I arrived. I was quite anxious about having cataract surgery, but the team made me feel relaxed each time I visited. Mr Anjari was very reassuring and spent time helping me decide which lenses were right for me. The surgery was quick, and painless - so efficient., I had no need to worry about going back for the second one. The aftercare was excellent too with a phone check up and another thorough appointment. Mr Anjari helped me choose Galaxy lenses … I can’t believe how clearly I can see near and far ! It is nothing short of miraculous after living in a blur for years! I am now able to read the smallest print yet look across a field and identify birds in the trees. I’ll be forever thankful to Mr Anjari and his team for the transformation of my sight.

VIP Hearing Solutions London

Audiology

Very pleasing experience. I was given plenty of time, and had a thorough examination of my ears, with the removal of wax, followed by a full hearing test. I returned a couple of weeks later, and having been shown several different hearing aids, went for ones that fit into the ear, with no wires or pieces behind the ear. I now have them on a months trial to see how I get on with them. I was quoted a price, which I understand I will pay if these are the correct ones for me, but only when I am totally satisfied. There is then a 3 monthly check included in the price. I believe I can try others if these are not right for me, and Mr Clive who I saw, was most helpful and understanding of a lady who hated the idea of wearing hearing aids!

Haptic Chiropractors

Chiropractic, Rehabilitation Medicine, + 2 more

My recent visit was positive as always, everyone is always warm and welcoming from the moment you step into the door. The office is clean and inviting and always decorated according to the season’s festive calendar, which always a nice touch. I admired the snowflakes decal on the windows giving it a cosy festive feel and fairy lights as I was getting my treatment! I have been seeing Lil for years now and she is absolutely amazing, I feel like a different person when I walk out the practice, in the best way possible. Also, if something else is bothering me she always makes time to take a look and do the necessary adjustments or advise on what exercises to do, or see a GP!

Mr Samuel Rajaratnam

Orthopaedic Surgeon

Both Mr. Rajaratnam and the physiotherapist that visited me at home ( not the hospital physio's) strongly emphasized not to do any strengthening exercises for the first few weeks but restrict myself to just bending the knee aiming to get a 130 degree bend after 3 weeks. Heating the wound with a hot water bottle helped to loosen up the knee prior to doing this exercise. This was contrary to what the physiotherapists in the hospital were advocating , Anyway after 6 weeks I can bend the operated knee almost as much as I can the other one and I'm walking normally and I am now starting on strengthening exercises.

Dr Martin Morley

Dentist

Always an absolute pleasure coming to Vermilion, the staff are just on another level. I honestly think you wouldn’t get that kind of treatment anywhere else in the country. Customer service is first class. Everyone, from the admin teams and front of house, to the Drs and Hygienists. Had my third Hygienist appointment with Debbie last week, she is absolutely amazing, always feel better after seeing her (mentally and with a sparkling mouth 😂). Also, Dr Martin Morley is also such a great guy, so easy to talk to and great at what he does. Best dental team, hands down.

Clearcut Physiotherapy Battersea

Hand Therapy, Paediatrics, + 4 more

I had an urgent issue with my back and Ms. Aamina Saeed was able to book me in right away. She was incredibly professional and attentive from the moment I arrived. Her massage, cupping, and use of the power gun were all excellent, and she immediately understood where my trigger points were without me having to explain much. I felt truly cared for and in very capable hands. She is efficient, skilled, and highly knowledgeable. I’m very grateful for her help and would highly recommend her to anyone in need of physiotherapy.

Quality Dental : Horsham

Dentistry

I have recently undergone a long course of treatment which included several fillings, and one that ended up needing to a root canal treatment resulting in a crown thereafter. Being a fairly anxious dental patient i was a bit stressed but really didnt need to be as all went well. Staff were friendly and helpful and on the odd occasion that appointents ran late they would communicate this well. Levi my dentist was very calm and professional through all my appointments and put my ease.

Edinburgh GP

Dermatology, General Practice (GP), + 1 more

I was introduced to this medical practice through a friend of mine who was working in The oil and gas sector .My appointment was with Dr David Richardson, he was friendly, polite , professional and put me at ease . My visit was for a. Medical and Chester Step test before commencing work in the offshore wind sector . Id highly recommend this practice for any tests required for either the offshore wind sector or the offshore oil and gas sector . Thank you Dr Richardson

Complex Spine London

Orthopaedic Surgery

I recently saw Mr Sedra for coccyx pain. At my consultation he was very compassionate and extremely knowledgeable. After referring me for an MRI it was confirmed that I had coccydynia, which is indeed what Mr Sedra had initially suspected. Throughout the whole process I’ve found Mr Sedra to be very pleasant, professional and kind. He always listens with care. Mr Sedra’s team have always been extremely kind, helpful and very efficient.

Dr Arshad Siddiqui

Oral & Maxillofacial Surgeon

I had surgery to remove a cancer from my lip. Dr Siddiqui was very clear in explaining the nature of the cancer, what the surgery entailed and the recovery process. I did not want a general anaesthetic and Dr Siddiqui was positive and accommodating in allowing me to have the surgery with just a local anaesthetic. The surgery felt incredibly smooth and professional and the aftercare has been diligent and thorough.

Miss Christina Summerhayes

Breast Surgeon

I had a telephone consultation with Miss Summerhayes following an incidental finding of in situ lobular carcinoma. She explained the diagnosis, gave me a clear understanding of my situation and addressed all of my concerns regarding future risk, screening and hrt use. I came away completely reassured and in a much more positive frame of mind. Thank you for your kind professionalism, it is much appreciated.

Mr Wayne Ellis

Audiologist

I would like to highly recommend Mr Wayne Ellis. I was so delighted with the detailed report provided by this very experienced audiologist. There was no sense of rush in this consultation and the diagnosis provided was absolutely spot on. I also witnessed him over 4 years ago dealing with my 89 year old auntie with profound deafness and she still talks about his skill and professionalism. Thank you Wayne

Mr David Van den Haute

Osteopath

David has a vast amount of knowledge and a very relaxed and friendly manner. He treated me over a number of months for several issues and I now only see him a couple of times a year for maintenance. The exercises he gave me were thoroughly explained to me and easy to follow. I can’t recommend David highly enough - I even travel from Edinburgh to see him!

Mr Gopikanthan Manoharan

Orthopaedic Surgeon

I dislocated my shoulder. My first experience with A&E was brilliant, and all following appointments relating to this injury were brilliant. The service provided throughout was prompt, informative, kind and helpful. All information was relayed in a clear and concise manner, I cannot speak highly enough of the service I received.