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Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Delamere has been a godsend to me. From the first moment I contact them to the final day of my stay, they were warm, professional and caring. Each and every member of staff, from the cleaning teams to the senior leaders has the best interests of guests at heart. Delamere is a caring and friendly community which focuses on the needs of the individual, but in such a way that the programme does not feel over-medicalised. The care and attention given from the nursing team is second to none and nothing is too much trouble. They explain everything to you in a way you can understand and always have time for questions or queries. The guest liaison team are approachable and helpful as well as supportive and kind. The quality of the group session is excellent and well-thought through to support you on you recovery journey. This is exemplified by the outstanding quality of therapy and mentoring I received throughout my time at Delemere. The chefs are excellent and proved a nutritious and balanced diet which is excellent quality. The team as re also friendly and welcoming. What was special about Delemere is the personal touch. Every member of staff knew your name and was happy to chat about any issues you might have at any time of day. I cannot thank the staff enough for the opportunity they have given me to get my life back on track. I wholeheartedly recommend Delemere for anyone needing their expertise and support.

Mr Anil Gambhir

Orthopaedic Surgeon

Mr Gambhir came to see me prior to total left knee replacement to confirm procedure and documentation. He asked if I "had any questions"? I confirmed of same operation to other knee the previous year. I highlighted that I was aware of the operation and wished to be sedated more if possible? My other issue was the use of the tourniquet and would it be possible to alleviate any pain post operation ? Tuesday 9th December pm the operation was done. I can honestly say that Mr Gambhir truly worked wonders . My pain threshold was at a maximum of 4/5 after the operation . I heard nothing whilst the procedure was done and I have not had any pain on my thigh because of the tourniquet. I'm now 6 days post operation, having far more mobility and energy compared to the procedure last year. I cannot thank him enough for what he has done . His relaxed manner whilst speaking to me also put me at ease. May I note that the anesthetist with assistants also put me at ease whilst undertaking the spinal. Thank you. GP

Moorfields Private Eye Hospital

Ophthalmology

A bad first impression: I arrived as requested at 7:30 to find no staff in Reception and the whole area in darkness! After about 10 , mins a nurse arrived to take us through to the ward. I had been told by the nurse on the phone doing the pre-op check that I was first on the list. However on the day I was told I was 6th, but suspect there were more than 5 people in front of me, as I was not taken downstairs for the procedure until 1about 11:30.. The problem for me was that I was very nervous and the unexpected delay made me very anxious. During my time in Room 19 the male nurse (?) looking after me did an excellent job, trying to reassure me as well as doing all the necessary preparation. Once I got to the operating theatre everyone was pleasant, efficient and friendly, The sedation was effective and the experience much less unpleasant that the retinal tear repair I had had at Moorfields about 10 years ago. I am now in a much better state to face the procedure on the 2nd eve in a few days time.

HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

As I am not a well person and a wheelchair user, the wait was longer due to my health and help to get out. The staff were very understanding around this. I found though, beyond reception the phone system was not the easiest due to the very short length of time given to leave your message, which for people who are disabled, so not the fastest just basic messages of name, number, DOB plus short message, it frequently cut off before you had finished. Beyond that, it was a pleasant experience as it was the least painful steroid injection I'd had to date and I did let the consultant know that. The staff were helpful and accommodating as a wheelchair user plus self employed PA we know we take up space, so not the easiest inside a small room. Thankfully I can still transfer which helps so I can fold the wheelchair up once on to the couch. The staff were very helpful around my safety doing so which is always really appreciated. Please thank them for me.

New Forest Psychiatry

Psychiatry

The appointment itself was very positive. Dr. Robert Gordon was calm, validating, and genuinely listened. The room was quiet, warm, and set up like a cosy study, which made it feel safe rather than clinical. He explained the diagnostic impressions clearly at the end in a way that finally made sense, and it didn’t feel dismissive. I left feeling understood in a way I haven’t experienced with other services, although the level of positivity felt unexpected and left me a bit uncertain about how to interpret it. The only issue was the arrival process. My appointment was in the late evening, and reception was closed. It wasn’t clear where to check in, and I had no phone signal. I had to rely on Wi-Fi and the website photos to work out where to wait. Overall, despite the initial uncertainty about the building, the clinical experience was extremely positive. Everything went smoothly, and the assessment itself was very professional.

Miss Cheryl Lobo

Breast Surgeon

I couldn't reccomend Miss Cheryl Lobo highly enough. She held my hand from start to finish. It is pretty daunting getting a positive breast cancer diagnosis but Cheryl not only explained and reassured me at every stage but also advised me on how to broach everything with the family. Obviously the first concern is removing the cancer but as a women, you then start thinking about aesthetics and how you will feel after the surgery. Cheryl's surgery was incredible - she removed the tumour and then moved the tissue around so that my breast looks exactly as it did. She stitched me around the ripples and I do not have any scar on my breast whatsoever in fact the only small scar is under my armpit where some lymph nodes were removed. If you're reading this then I'm sorry you have to go through the ordeal of breast cancer. But if you do, Cheryl Lobo is incredible.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

I was thoroughly delighted by the experience. I was booked in very swiftly and efficiently by Ms Lisa Beckles, Prof Redwood's secretary, who went out of her way to get me a quick response to my initial email requesting a consultation, arranged my stress echo and squeezed in an appointment for me on the same. The stress echo team conducted a thorough test of my cardiovascular fitness and went out of their way to provide an urgent report so that I could discuss the results with Prof Redwood only an hour after the event. My thanks to Marlene and Chiara (apologies for spelling) and to another cardiologist whose name I have unfortunately forgotten. Professor Redwood was as ever charming and efficient and told me some very good news!

Mr Chukwuemeka Okaro

Obstetrician & Gynaecologist

I cannot recommend my gynaecologist highly enough. From the very first appointment, I felt listened to, respected, and genuinely cared for. He took the time to explain everything clearly, answered all my questions with patience, and made what can often be an anxious experience feel calm and reassuring, and Lord knows I’m the worst patient. His professionalism, compassion, and attention to detail truly stand out. I always felt supported and never rushed, and the level of care I received was exceptional throughout. If you’re looking for a gynaecologist who combines expertise with kindness and empathy, I would absolutely recommend him.

Osteopath West

Neurology, Osteopathy, + 2 more

I had an acute pain in my right leg and had difficulty walking. Having had IDD treatment at Osteopath West before for sciatica I called and was given an appointment later that day. On arrival i was given a thorough examination and it was decided that I most likely had a pulled muscle as well as a nerve issue. I had some deep massage on my back and leg followed by an IDD session. The result today is that the pain is considerably better and i can now walk mush better than before. I am grateful for the prompt appointment and the service I received and would recommend Osteopath West to people in a similar position.

Mr Trevor Dorkin

Urologist

At every stage of my referral to the Nuffield Hospital, I was treated with professionalism, respect and consideration. Communication was excellent; I was given copious information about the implications of my procedure at the inital consultation with Mr Dorkin, during my pre-operative assessment and on the day of the surgery itself. My anxieties were completely assuaged; the fact that my surgery was completely successful and that I am recovering rapidly is a tribute to the skills of everyone involved.

Mr Hasan Ahmed

Orthopaedic Surgeon

Mr. Ahmed was amazing - right from the initial consultation, explaining everything along the way with regards to the procedure and post-operative expectations. His calm, engaging and thoroughly professional approach put me very much at ease, and the operation was a great success. 6 weeks on from the surgery, my elbow is in excellent shape, no pain at all and I am incrementally returning to normal life. I’m very happy to be able to leave such a positive review - I am over the moon with the result!

Quality Dental : Horsham

Dentistry

I have recently undergone a long course of treatment which included several fillings, and one that ended up needing to a root canal treatment resulting in a crown thereafter. Being a fairly anxious dental patient i was a bit stressed but really didnt need to be as all went well. Staff were friendly and helpful and on the odd occasion that appointents ran late they would communicate this well. Levi my dentist was very calm and professional through all my appointments and put my ease.

Complex Spine London

Orthopaedic Surgery

I recently saw Mr Sedra for coccyx pain. At my consultation he was very compassionate and extremely knowledgeable. After referring me for an MRI it was confirmed that I had coccydynia, which is indeed what Mr Sedra had initially suspected. Throughout the whole process I’ve found Mr Sedra to be very pleasant, professional and kind. He always listens with care. Mr Sedra’s team have always been extremely kind, helpful and very efficient.

Dr Catherine Spencer-Smith

Sport & Exercise Medicine Doctor

On time appointment Friendly Took time to listen to my explanations Clear and understandable explanations of key issues Examination of MRI scans previously taken undertaken Good liason with physio undertaken - at Bath clinic. Feel they are working together Interest in general health - with a follow up letter to my GP about cholesterol Overall, very impressed and would certainly recommend.

Dr Jennifer Jones

Dermatologist

My appointment with Dr Jones as a terrific experience - from booking, through moving swiftly from the waiting room, to (most importantly) my appointment regarding my intractable acne - was a wonderful experience. Dr Jones is very knowledgeable, with a gracious bedside manner who explained my situation and treatment clearly and concisely. Highly recommend Dr Jones!

Dr. Stephen Miller

General Practitioner

I am experiencing pain and swelling in my knee to the point of minimal walking and then only with a stick. When I met with Dr. Miller he had reviewed my X-rays and was prepared to listen and complete his diagnosis before recommending a steroid injection that offered immediate relief. He was patient, friendly, and professional throughout my consultation.