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Moorfields Private Eye Hospital

Ophthalmology

I was informed in the email sent for my first appointment that the consultation would take approx one to one and a half hrs maybe more if I was having tests. I saw the consultant and had the tests, this took no more than 10-15 minutes. In my experience of having private consultation I don’t think this was a consultation, I was told someone will call me and give me details of the treatment, I was not given a time or day when this phone call would take place. I tried to ask questions about the treatment but was told they would explain all to me in the phone call. I called next day as I had other commitments the following days and weeks and may have missed their call. I was given the information about the treatment on the phone, I asked if I was paying for this phone call and was told that I would not be charged. I was charged and paid for the tests on the day, after the phone call I later received an invoice for the consultation of £300, so basically I was charged for a phone consultation as I don’t believe I got a consultation on the day that warranted this amount of money. I am really disappointed with this kind of service, I believe if I’m paying for a private consultation I should be given the time face to face so that I can ask questions and understand the treatment that I will be paying for. This was not NHS where you are only allocated a small amount of time, which is why I am so disappointed with this service and the costs which is unwarranted.

Dr Venkataswamy Mahesh

Gastroenterologist

This doctor (Mahesh) has completely transformed life with chronic constipation. The appointment started with a really thorough, calm discussion of a long history of symptoms, and for the first time everything felt properly listened to and joined up. The examination was focused and not excessive, just what was needed to work out the next steps. The colonoscopy was explained clearly beforehand, carried out gently, and felt very safe throughout, with clear results and what they meant. Afterwards, a newer laxative was recommended alongside very practical dietary changes and pre‑/probiotic advice, all tailored to day‑to‑day routines rather than some leaflets. ​ Since then, bowel habits have improved dramatically, pain and bloating are so much better, and normal life feels possible again. It genuinely feels like someone finally understood the problem and offered a long‑term plan rather than a quick fix, and I have a huge gratitude for the care and expertise given.

Diverse Minds Clinic

Psychiatry

I had an ADHD evaluation at Diverse Minds Clinic. I did some research before booking, and I chose Diverse Minds Clinic since the psychiatrist, Dr Alex Cappai, also works for the NHS ADHD service. Dr. Alex Cappai listened to me and made me feel heard. She was quite friendly, and I felt at ease during the assessment. I was diagnosed with Adult ADHD mixed type in my fifties, which was a bittersweet finding. Dr. Cappai provided me with practical counsel that was extremely beneficial, as well as the time I needed to comprehend my diagnosis. The staff at Diverse Minds Clinic have been really professional and helpful throughout the process, and I would strongly suggest this service.

Mr Jaroslaw Krupa

General Surgeon

EXCELLANT ☆☆☆☆☆ From the first consultation Mr Krupa put me at ease....incredibly professional ..helpful and informative making sure i fully understood my options. As a 57 year old i needed to have my 20 year old implants removed and replaced......not only were they encapsulated but too large for my body frame lso requiring an uplift ..with lots of info and another consultation decisions were made to replace and uplift...i fully trusted Mr Krupa to make the right decisions during surgery. My surgery was 3 weeks ago today and ive had my final check up and i cant thank Mr Krupa enough. The results are more than I could hope for ....Mr Krupa is an excellent surgeon Thankyou

Dr Emma Devereux

Paediatrician

I had my just under 3 year old toddler meet Dr Devereux last week at the end of my tether, as I was not getting the answers from other health care avenues with regards to my daughter's gradual deteriorating health. Dr Devereaux went above and beyond to carry out an extensive assessment and came to the conclusion my daughter needed to go A&E. The professionalism, care and empathy I witnessed was beyond par, and it was thanks to the time and patience of the Dr, we were able to save my daughter from an existing brain tumour (unbeknown to us) from taking over. We are forever grateful to Dr Devereux and highly recommend this Dr to all.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

The waiting has been difficult as communication has been poor. I have struggled to get a response from the office both via email and phone. I had a combined assessment and received my ADHD outcome 3 weeks ago. I am still waiting for my autism assessment outcome despite being told the clinical decision has been made. The staff I saw as part of my assessment were fantastic and the support team have been helpful (when I’ve been able to contact them). It’s just a shame that the poor communication has spoilt the overall experience. It would have been good to under the process flow at each stage.

Dr Waleed Mohammed

Oncologist

Dr. Waleed Mohammed is an outstanding neuro-oncologist. From my very first appointment, he demonstrated exceptional knowledge, professionalism, and genuine compassion. He took the time to clearly explain my diagnosis and treatment options, always answering my questions with patience and clarity. Throughout my care, I felt supported, informed, and confident. I am deeply grateful for his expertise and dedication and highly recommend Dr. Mohammed to anyone in need of a skilled and caring neuro-oncologist.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

as ever, the administration has let your business down. i had an MRI scan at Cleveland Victoria at 1000hrs and the outcome should have been given to Neurologist Dr Richard Perry. Having had more than 35 minutes consultation, i asked about the MRI scan and it had not been sent to him. as a result, we had to have a lunch around the corner and had to return an hour later to continue the consultation. I have complained a number of times about the poor administartion. this is yet another.

Mr Muddassar Hussain

Urologist

Mr Hussain is clearly a highly skilled practitioner and I have nothing but respect for his performance. His manner is calm and reassuring but I found it offputting that he tends to avoid eye contact while talking and very often follows each remark with a question (eg: “…what do you think about that?”) - which is difficult for a medically unqualified person to react to sensibly.

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

Daleswood Health and Dr Denton never fail to complete the challenge. Called last minute and was squeezed in with no stress. Arrived and was seen with a minute by Dr Oliver Denton who carried out the minor procedure with complete and utter professionalism. Thank you Daleswood, yet again you have done what it says on the can. Have a very Merry Christmas all.

Pulse Private GP Care

General Practice (GP)

A great experience for my ear wax removal, Dr Allamsetty & team explained throughout so I knew what was happening and what to expect. It can be strange when someone is rummaging about in your ears but when they are blocked getting them microsuctioned is one of the best things you can do, Professional throughout - would highly recommend.

Mr Alex Chipperfield

Orthopaedic Surgeon

I was originally assessed by Mr Thakur who was very helpful, sympathetic and clear about potential TKR. I had great confidence in him. I was then allocated to Mir Chipperfield’s list and he was equally clear, helpful and sympathetic giving good advice. They were both everything you could expect of a surgeon’

Spire Little Aston Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology)

Nice welcoming hospital. Outpatient reception desk is slow, this causes delay in registration for appointment and this impacts on consultant clinic. Please can there be a more efficient check in process so consultants and patients are not delayed unnecessarily due to technical issues thanks

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

Recently attended HCA Harborne as an inpatient. Every member of staff from the nurses, the caterers and the cleaner was incredibly professional. Nice room which was, as you’d expect, spotless. Nobody wants to be in hospital but HCA make the whole experience a stress free as possible

Mr Mark Norton

Orthopaedic Surgeon

Mr Norton spent the time to provide an insightful and very helpful explanation. I have high confidence in his opinion and ability and trust him implicitly. It's always a pleasure to discuss things with Mr Norton.

Mr Max Whittaker

ENT Surgeon

From the very first appointment, I felt reassured and supported. Even before tests and a formal diagnosis, his calm and compassionate approach put me at ease. I’m happy to say everything is great now. Thank you.