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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Mr Saurabh Phadnis

Obstetrician & Gynaecologist

am writing to express my sincere appreciation for the exceptional medical care and support I have received over the past two years from Dr Phadnis. During my course of treatment and a recent medical procedure, his detailed explanation of the diagnosis and alternative treatments was invaluable. I am grateful for his accessibility and willingness to discuss any issues I had over the phone. I met him first time seeking a second opinion regarding an earlier recommendation for surgery. I appreciate that he advised against the procedure and instead explained alternative treatment paths. His approach demonstrates a deep commitment to understanding patient needs and offering advice that benefits the patient in the long term. My daughter is also a very satisfied patient, and we are both thankful for the quality of care she had received after struggling to find the right treatment previously. I would like to thank you once again to Dr Phadnis for his professionalism and patient focused care.

British Allergy Clinic

Allergy Medicine, Dermatology, + 1 more

Both myself and my daughter have been patients of Dr Bakshi for over a year and he has helped us hugely. Recently my 18 month old was suffering from back to back viruses and worsening rashes. I contacted Dr Bakshi in desperation just before Christmas as the treatment advice from the GP was not working, and it was looking like we would be unable to travel and see family while she was so unwell. Dr Bakshi identified 2 types of skin infection and was able to advise the correct regimen of creams to use, and we were able to see our family at Christmas. Thank you so much for your kindness and empathy, and for always going above and beyond. I wholeheartedly recommend Dr Bakshi for both adults and children; he is one of the kindest and most helpful and knowledgeable consultants I have come across, and his secretary Rahul is also lovely and very responsive and helpful.

Mourne Private Clinic

Dietitian, Imaging (Scans), + 3 more

We first went 4 years ago with our first son and had 4 scans. We are pregnant again and just had our final scan which would be our 3rd/4th this pregnancy and every time we go the ladies are just a pleasure. So kind, so thorough and just lovely lovely people. We had Lisa today asked she is so nice, patient and a lovely person. There is usually a young girl at reception who is lovely but today there was a different lady who possibly was having a bad day as she was not welcoming not friendly. Possibly didn’t want to be at work and she had the impression she couldn’t be bothered. But it wouldn’t stop me from going as everyone else is always great

Dr Khaled Mallek

Cardiologist

My appointments with Dr Mallek were extremely reassuring (I went to see him with some blood pressure test results that concerned me). At the first appointment, when I was feeling most anxious, Dr Mallek listened with a thoughtful and kind approach. He took a careful history, did some tests and gave me some comfort based on this. He also recommended some extra checks, to be thorough. On receiving the results of these tests (all of which showed no evident medical problem), he provided guidance that was clear and helpful. I would absolutely recommend Dr Mallek.

Mr David Ralph

Urologist

I had an outstanding experience at St. Peter's Andrology. The staff were incredibly friendly, and Professor David Ralph was exceptionally understanding throughout the entire process. From the initial consultation to the surgery, I felt I was in safe hands with their professionalism. After the surgery, they recommended an excellent IVF clinic, which has since helped us welcome our beautiful twin girls. I'm truly grateful for the care and support we received!

Dr Mohamed Otify

Obstetrician & Gynaecologist

Absolutely fantastic care from Mr Oitfy and his team.I am so grateful for the first class Healthcare treatment.Mr Oitfy was very calm and professional in his manner and approach as my care was quite complex,but he reassured me no end as I was very nervous,but he gave me the courage to go through the operation with so much care and understanding.Throughout all of my life with Endometriosis this was the first I felt listen too,and will be eternally grateful.

Dr Sayan Sen

Cardiologist, Diagnostic Pathway Specialist

I recently visited Dr Sen regarding heart palpitations and chest pain. From the outset, Dr Sen was very clear and reassuring about the diagnostic process. He explained the plan thoroughly and even arranged some same-day work (monitor to be fitted), which I really appreciated. I was also given clear timelines for the next steps, which helped me feel informed and confident about the process. Overall, I felt well cared for and would highly recommend Dr Sen.

Dr Maithili Srikantha

Neurologist

A very pleasant, helpful lady who dealt with my problem quickly and professionally. I would judge her to be extremely competent and knowledgeable of her specialism. She swiftly outlined my diagnosis as far as she was able and has arranged an MRI scan plus EEG of my head to more fully inform the diagnostic process. She has already provided a full written report to me and my GP practice and promised a further review when the results are to hand.

Mr Simon Bott

Urologist

Mr Bott is a highly professional , accomplished and very experienced consultant with a friendly , thoughtful and understanding manner which put me immediately at ease. His advice and insightful guidance over the two year period leading up to my having a successful prostatectomy , having discussed all choices , was exemplary. I very, very highly recommend Mr Bott and Urology Partners.

Spire Murrayfield Hospital Edinburgh

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

Communication about where the treatment was to take place could have been a bit clearer - appointment was arranged via Shawfair Park reception but treatment was actually at Murrayfield which wasn't clear to me. Murrayfield reception also called and seemed surprised too that it has been done by Shawfair but didn't clarify where it was happening. All worked out in the end though.

Dr. Mehak Nagpal

Psychiatrist

My ADHD assessment with Dr Nagpal was easy and prompt to arrange, clinic admin was very helpful and I would really recommend this to anyone who has been on a waitlist for a long time as it has been a game changer for me. I am yet to receive my detailed report however DrNagpal went the extra mile to help with my university letter and to get me started on medication.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

The hospital was very clean, very friendly and very welcoming. I was shown to my room, given a menu for dinner that night as I was staying over. The staff were all very polite and attentive, even going above and beyond to get me a chocolate milkshake when the kitchen had shut. Very nice people and a very good stay after my first time going under anaesthetic

Well Life Clinic Oxted

Allergy Medicine, Clinical Genetics, + 12 more

I required a GP appointment at short notice. WLC had same day appointments available, which I could book hassle free on the website. I saw a GP that diagnosed my health issue and provided a script. My pharmacist had an issue with obtaining the one item, but a phone call to WLC resolved that and a new script was texted and emailed to me later the same day.

Nuffield Health Leeds Hospital

Orthopaedic Surgery, Allergy Medicine, + 26 more

“I’ve visited Nuffield Hospital on several occasions and have had procedures there. The experience has always been excellent. Everything runs very efficiently, and all the staff — from the car park team, nurses, receptionists to the consultants — are friendly, professional, and supportive. I wouldn’t go anywhere else.”

Edinburgh GP

Dermatology, General Practice (GP), + 1 more

Arrived today to a welcoming reception. Dr Alanna performed my medical/chester step. It was very professional and was a great place to do offshore medical. Alanna was very clear on what was required at each stage and couldn’t ask for any more. I will definitely return again.