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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

One Hatfield Hospital

Audiology, Cardiology, + 21 more

I would like to begin by acknowledging the excellent care I received from the doctors during my first visit. Both clinicians went above and beyond, and I felt genuinely supported by them. Unfortunately, this high standard was not reflected in my interactions with the reception and administrative staff. After my consultation, the doctor provided me with a ticket for my next appointment and advised that, in the meantime, I should attend the imaging department for an ultrasound. When I arrived at imaging, the staff were dismissive and informed me that, because I was an NHS patient, they would need to write to my GP for a separate referral. I explained that the doctor had instructed me to have the ultrasound the same day. The staff member responded that if I waited in reception, she would speak to the doctor, adding that “quite often they don’t know how things are done.” I waited for an hour with no update. When I approached the desk to ask for news, the staff member replied, “I’m sorry, I forgot all about you,” and said she would speak to the doctor immediately. After she finally did so, the situation changed dramatically: I was suddenly offered an ultrasound appointment for 11:30 a.m. that same day — just an hour and a half later. It was clear that once the doctor became aware of the issue, the department acted quickly and efficiently, which I appreciated, especially as I live only ten minutes away. The ultrasound itself was carried out professionally, and the doctor performing it was excellent. He explained everything clearly and asked when my next appointment was. When I told him it was scheduled for six weeks later, he advised me to return to the main reception and request an earlier appointment, as his report would be completed that same day. However, when I approached reception, I was dismissed outright and told, “Doctors make appointments six weeks in advance — it is what it is.” Additionally, there was no record of my attendance on their system, only an appointment dated 23 March 2026, which, by their own admission, belonged to a different patient entirely. On reflection, while staff may appear polite on the surface, the reality of my experience was the opposite. The inconsistency, dismissiveness, and lack of coordination created unnecessary stress and undermined the otherwise excellent clinical care I received.

Mr Graeme Nicol

Orthopaedic Surgeon

I was referred from my local hospital to Mr Nicol, due to his speciality in young adult hips and my diagnosis of hip dysplasia. In my initial consultation, Mr Nicol spent a good duration of time, explaining my hip dysplasia and potential treatment options. With my scans not showing damage to my hip labrum, we discussed my symptoms and likelihood of me experiencing potential trauma to my hip. Mr Nicol appeared confident I was presenting with pain of labrum pathology, something nobody had mentioned before. I went ahead with a hip arthroscopy which did indeed reveal a labral tear and labral detachment with was repaired successfully. Immediately following surgery and in follow up appointments, I’ve been able to contact Mr Nicol with any questions regarding my recovery and felt very reassured. Occasionally, I had some confusion with my initial treatment, discussion of this post surgery etc. but I do consider this is to be because of the complexity of hip bio-mechanics and treatments etc. I would highly recommend Mr Nicol for young people experiencing ongoing hip pain and looking for a second opinion or initial support with treatment options.

Cathedral Eye Clinic

Ophthalmology, Optometry

All seemed to be going well and at the close of my appointment the consultant asked me to have a blood test done outwith the Cathedral Also he advised that I should make an appointment for the operating procedure downstairs at reception. Circa end of April When I went to the desk I was advised that the member of staff was off that pm and I would receive a call tomorrow Next day I contacted my surgery about the blood sample and test. Late on my surgery called back to advise they were not willing to arrange the test as they were not treating me I received no call from Cathedrai that day The next day I waited to on and called Cathedral Spoke to Clare a few times and essence of conversation was that all was on hold as consultant on holiday and not available till 17th February Also no progress can be made with blood sample and rest even although I asked them to read my consultation notes !!! So I could comment more however this is the essence of a mot disappointing situation after my consultation

Dr Syed Asad Hussain

Rheumatologist

Dr Syed Asad Hussain is a pleasure to have as my consultant. He listened intently to all that I was telling him from the very beginning in regard to my symptoms and other background medical aspects that were ongoing. He then explained what course of action was required and this was arranged very quickly. He also liaised with 2 other consultants in different departments in order to narrow down a possible diagnosis. The blood tests and other tests organised assisted greatly in me receiving a diagnosis and clarity as to why I had been so poorly. I found Dr Syed Asad Hussain very personable, polite and empathetic which means a lot to someone who has felt frustration with awful symptoms for months with no real answers from my GP. I felt there was light at the end of a very dark tunnel and I am very grateful that he explained aspects in great detail and I never felt rushed during my appointments with him. Exceptional service received and I would certainly recommend him to others.

Dr SW Clinics

Cosmetic (Aesthetic) Medicine

Dr SW Clinics delivers outstanding care from start to finish. Jemma, my patient advisor, has exceptional, positive warmth and care. Nurses Tamas and Shiji are highly professional, wonderful, incredibly supportive and attentive. Voytek the medical trainer exudes confidence. Dr. Wakil, my treating clinician, meets with the professional warmth, care and consideration, one would expect. He is clearly passionate about his work; which he takes pride in. Taking the time to listen, advise, explain. He has personally delivered expertise, giving me results far beyond what I ever imagined. Led by the most vibrant, efficient, caring, manager, Alicia, the whole team surprised me with a birthday cake, candles, and flowers, turning my visit into something genuinely special. Their kindness, professionalism, and attention to detail make this clinic an easy recommendation for anyone seeking excellent care and the most outstanding results.

Dr Usman Maqsood

Respiratory Doctor

After seeing Dr Maqsood with my parents to get a second opinion today on my mom’s breathing, we had an excellent meeting, we all came out of there thinking this time we are finally on the road of getting some answers. Dr Maqsood is referring my mom back to the NHS and GP for further tests. We felt listened too and he gave us his professional opinion. I wish we had hospital insurance , as I felt my mom was in great hands today and we would get answers and finally we would get to the bottom of my moms health problems. He didn’t rush us and was very experienced. I would definitely recommend Dr Maqsood as this doctor gave us full support and help today in our meeting. Hopefully with his report to my moms GP my mom will be getting the help and tests she needs. Thanks again Dr Maqsood.

Mr Wassim Hassan

Obstetrician & Gynaecologist

I saw Mr Hassan following my surgery in December, for excision of endometriosis lesions and polyps. I continue to be impressed by Mr Hassan's clear explanations, and his calm and reassuring bedside manner. His explanation of the findings of my surgery has assured me that the pain and symptoms I have experienced for over 30 years are real, and I felt listened to with both empathy and respect. Mr Hassan has provided me with a clear path for the next 2 years, and I feel reassured that if I experience any issues within that timeframe that I can reach out for a further consult. I would highly recommend Mr Hassan for anyone who is experiencing similar issues. My thanks to Mr Hassan.

Dr Elizabeth Mcculloch

Cosmetic Doctor, General Practitioner

Dr McCulloch and her team are just perfect. They have been providing outstanding care to me for many years now. Dr McCulloch has been following carefully my hormonal health with a holistic approach that pays attention to my overall health, as well as my priorities as an individual. She is extremely professional and prepared, but also caring and understanding of my personal situation as a busy patient with specific views about health and aging (as all patients have). She is really quite exceptional, in my view. Her team has always made it easy for me to book appointments and deal with the practical side of things.

Andrology Solutions

Clinical Science, Diagnostics & Testing, + 2 more

I had a very positive experience during my consultation with Professor Sheryl Homa. She was extremely thorough, knowledgeable, and genuinely caring in her approach. I felt completely at ease throughout the appointment and never felt rushed. All of my questions were answered clearly and in detail, which gave me great confidence and reassurance. The clinic was professional and well organised, and the overall standard of care was excellent. I would highly recommend Professor Homa and the clinic to anyone seeking expert and compassionate medical advice.

Mr Ernest Barlow-Kearsley

Podiatrist

Mr Barlow-Kearsley performed bunion surgery on my left foot in September 2025 and I was signed off yesterday with a near perfect outcome, which I have every confidence will be completely perfect in a few more months. I trusted him implicitly after our initial consultation and he gave me the reassurance I needed to go ahead with this fairly major elective surgery. He was supportive in the recovery process and responsive to any concerns. I would highly recommend him to anyone and very much hope he will be able to do my other foot next year!

Mr Hrsikesa (Rishi) Sharma

Plastic Surgeon

From the start of my journey until discharge today my care and treatment has been beyond excellent. Mr Sharma has been gentle and caring throughout explaining thoroughly the surgery required and any further treatment consequent upon my first procedure. I was cared for so well during the procedure not only by Mr Sharma but all his nursing staff. The histology which was very reassuring has been explained to both myself and my husband in careful detail and the surgical site has healed beautifully without pain or discomfort. Thank you again.

Sonoworld Diagnostic Services

Imaging (Scans), Obstetrics & Gynaecology

I honestly couldn't thank Daniela enough! She has done my scans for many years now and has always been clear, transparent and informative. I am usually an anxious person and she has always made the process easy and smooth. I accidentally booked another place for a scan a few years ago and the experience I received traumatised me until I went back to Daniela. I couldn't recommend her enough and genuinely trust her with all my scans. Daniela is great at her job, is honest and provides a very high level of service. 5 stars as always.

Mr Ali Kubba

Obstetrician & Gynaecologist

From the moment I arrived at The Shard, then up on the 6th floor Westminster receptionist and the clinic receptionists - the whole experience was very smooth and easy to follow. Everyone was warm and welcoming. I had good visit with Mr Kubba, my gynaecologist. From the moment I walked in, I felt genuinely listened to and respected. He took the time to explain everything clearly, answered all my questions without rushing, and made sure I was comfortable throughout the appointment. I would highly recommend his services.

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

Miss Nair is incredibly thorough, warm and friendly, and explains everything clearly. She is very efficient, provides results and follow-up letters quickly, and is always clear about treatment plans and next steps. I also really appreciate the Carebit platform she uses, which makes it easy to access all results, letters and appointments in one place — it feels well organised and reassuring as a patient.

Gynae Expert

Obstetrics & Gynaecology

I would really recommend the Amara clinic. Miss Henderson was really understanding and very thorough as we discussed all the problems that I was experiencing. It was so refreshing to have the time to talk and not to feel rushed and feel that I was being listened to. Such a different experience from feeling like you’re being dismissed at the GP surgery.