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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

Harley Clinic

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 1 more

I recently had a bilateral breast augmentation at 101 Harley Street and I cannot express enough how incredible my experience was — especially thanks to Dr. Agha Riaz. From the very first consultation, Dr. Riaz stood out as one of the most genuine, caring and skilled doctors I have ever met. He took the time to listen carefully to what I wanted, explained every step clearly, and made me feel completely safe and confident in my decision. His professionalism, precision and warm manner instantly put me at ease. The operation itself was a complete success, and the results are even better than I imagined. Dr. Riaz’s attention to detail and commitment to achieving the best possible outcome truly show in his work. His follow-up care was just as exceptional — he checked in, reassured me and made sure my recovery was smooth and comfortable. The entire team at 101 Harley Street was outstanding, especially Simon, the nurse, who was incredibly supportive and kind throughout the process. But Dr. Riaz is truly in a league of his own — the best, most caring, and most dedicated doctor I’ve ever had the pleasure of meeting. I wholeheartedly recommend Dr. Agha Riaz and 101 Harley Street to anyone considering breast augmentation. You will be in the safest and most capable hands.

Skylight Psychiatry

Psychiatry

Overall this was a good experience, I had a combined assessment via NHS right to choose. I liked that I was seen in person for this. The wait times were much longer than initially expected however I believe there was a huge influx of patients at the same time that I was referred. The assessments themselves were good with understanding and knowledgeable assessors. The report which I have received is in depth although I did think there may be a professionals insight into the early developmental questionnaire whereas it is just copied into the report. I had a few queries about the report which I am waiting on the answer to and also have asked for it to be sent to my GP which hasn't been done yet but again, this is the lacking wait times. Apart from the wait times, the service was great and I am thankful for their help. I think my referral was made in March 2025 and I am writing this review in December 2025.

HCA Healthcare UK London Bridge Hospital

Diagnostics & Testing, Haematology, + 11 more

Due to my individual circumstances there was some confusion in relation to payment and that spilled over onto me personally as well as causing stress across the whole procedure at the outset. This was resolved but exposes the fact that some attention needs to be paid to the way things are looked at and handles when the circumstances fall outside of the general conventions of the service provided. In the end it was all sorted out but the initial confusion and stress could have been avoided. I have no complaints but was a bit surprised at the apparent chaos at the outset. I have no idea if any one aspect was to blame, I think it was probably general confusion in relation to gaps in communication between the parties involved in payment etc.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

Nobody knew how I would receive the X Ray results. The radiologist asked if I was seeing a consultant at the clinic - I wasn’t scheduled to see one. The guy on the first floor desk didn’t know how images could be shared with me and suggested I talk to the reception desk on the ground floor to get a CD burnt - I wanted images to be sent as I don’t have a CD reader. The ground floor desk confused too until a senior person stepped in to let me know about the app. I was told that I would receive images via the app but I cannot see appointments or images in the app. The experience was very confusing. Suggest more staff training on the app

Mr Andrew Renwick

General Surgeon

My treatment was to repair a very large inguinal hernia. This was the first surgery I have had and I was very nervous. At my pre-operative assessment, Mr Renwick talked me through the surgical options and put me completely at ease. We agree on a T2001 Robotic Repair. The procedure was carried out on October 21st and Mr Renwick and his staff were were exemplary. The surgery went well and six weeks later I have just has my post-operative consultation. I had a couple of questions about the impact of the surgery and resuming exercise. I could not be happier with the treatment I received.

Dr Keith Duncan

Obstetrician & Gynaecologist

Dr Duncan is an excellent obstetrician. He guided me through my entire pregnancy and delivered my baby with the upmost care. He was always available to address any concerns and questions I had during my pregnancy and treated me with compassion and respect. He has professional bedside manner and a wealth of knowledge in his field. It was a pleasure being under Dr Duncan’s care. His team at the practice are friendly, kind and considerate. I highly recommend Dr Duncan.

Mr Mohamed Goda

Obstetrician & Gynaecologist

Exceptional consultation marked by outstanding bedside manners. Mr Goda provided comprehensive, up-to-date treatmwnt options and ensured I fully understood each one. The sonata procedure was explained with clarity allowing me make an informed decision based on my fibriod size and location. I felt fully supported and actively involved in my care. Since the procedure , I have experienced immense improvemt to my symptoms. I would highly recommend it to other women.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

I went to see Mr. Darr in August as I was really struggling and needed some expert guidance. From the moment I arrived, he was incredibly attentive, taking the time to listen carefully to all my concerns. His reassurance and thoughtful advice immediately put me at ease. I left feeling supported, informed, and confident about the next steps. It’s clear he genuinely cares about his patients and their wellbeing, and I couldn’t recommend him more highly.

Professor Alexandra Sinclair

Neurologist

Professor Sinclair totally understood my problem, was extremely understanding of the issues it was giving me and gave me great confidence that she would do all she could to rectify the issues. It has been a pleasure seeing her and has relieved a lot of the stress I have been feeling. Her recommendations are very considered and we hope to get results which will improve my life going forward.

Mr Matthew Perry

Urologist

I saw Mr Perry twice, once following a blood test and once after an Ultrasound scan. He was very professional, clear and concise in his explanations which gave me confidence. He made suggestions going forward which he left to my discretion. I appreciated this aspect of his approach which brought me into the decision-making process on an informed basis. Overall his manner was exemplary.

Great Western Hospitals Private Healthcare

Vascular Surgery, Audiology, + 16 more

Really happy with today’s visit. As always Dr Shetty was helpful and friendly. I have been very fortunate to have St Marks Hospital involved in my care. But I always prefer the whole Swindon team. I feel Dr Shetty listens to how I feel and acts appropriately. I appreciate his realism and honesty about outcomes and results and I fully trust his decisions.

Haptic Chiropractors

Chiropractic, Rehabilitation Medicine, + 2 more

I was looking for a chiropractor and came across Haptic. Kirill has helped a lot with my back pain and my alignment feels much better. The staff are young, professional, and easy to talk to, and the space has a relaxed vibe instead of the usual stale clinic feel. It’s easy to book and communication with the team is super quick. Definitely recommend.

Mr Nico Jonas

ENT Surgeon

My experience during this first consultation could not have been better. He was welcoming, gave very clear explanations and was obviously interested in what I said to him. He was very clear about the next stage and undertook to try to arrange an MRI scan at the more convenient site for me.

Mr Muhammad Umar

Orthopaedic Surgeon

Very helpful visit to outpatients and discharge today In all my dealings with the hospital everybody has been professional and without exception given me superb care and support throughout Please pass my thanks to your team I am very grateful

Mr Rafik Girgis

Ophthalmologist

Mr Girgis was very professional and polite at all times. Completely put me at ease with thorough explanation of what entailed with the procedure. A very competent surgeon with exceptional knowledge and experience.