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The Royal Free London Private Patients Unit

The Royal Free London Private Patients Unit

Pond Street, London, United Kingdom, NW3 2QG

Verified profile
Verified profile

Patient Trust Score

4.81

228 patient reviews

4.80
Overall Experience
4.84
Cleanliness
4.89
Friendliness
4.72
Wait time

185 recommendations for:

Deviated Septum(13)
Adult Ear, Nose & Throat Surgery(10)
Ear Infections(9)
Other(153)

Recent patient review

27 Mar 2024

very good experience and would go back

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About

About The Royal Free London Private Patients Unit

The Royal Free London Private Patients Unit is wholly owned by the Royal Free London NHS Foundation Trust and part of the NHS.

We provide care to non-NHS national and international patients. We boast world class consultants from a pioneering London hospital who are leaders in their field combined with our comprehensive clinical service offering across our dedicated private facilities.

All profits which our hospitals earn are reinvested into the trust to the benefit of all our patients, NHS and private. We are proud to bring the very best skills and standards of the NHS to benefit our private patients and, in doing so, support the continued development of the NHS and the Royal Free London through our success.

Our top priority is to ensure that each patient receives high quality and best care.


Areas of expertise

Based on patient reviews & endorsements by other professionals

  • Deviated Septum (7%)
  • Adult Ear, Nose & Throat Surgery (5%)
  • Ear Infections (5%)
  • Sinusitis (4%)
  • ECG (Electrocardiogram) (3%)
  • Others (76%)

Specialties
  • Cardiology
  • Cosmetic (Aesthetic) Medicine
  • Dermatology
  • Diagnostics & Testing
  • Ear Nose & Throat Surgery (ENT/Otolaryngology)
Subspecialties
  • Adult Ear, Nose & Throat Surgery
  • Anaesthetics
  • Blood Tests
  • Breast Surgery
  • Cataract Surgery

All conditions and treatments
  • Deviated Septum
  • Ear Infections
  • Sinusitis
  • Earache (Ear Pain)
  • Hearing Loss
  • Nasal Blockage
  • Vertigo
  • Palpitations
  • Retinal Detachment
  • Blood in Urine (Haematuria)
  • ECG (Electrocardiogram)
  • Ear Wax Removal
  • CT Coronary Angiogram
  • Sinus Surgery
  • 24 Hour Blood Pressure Monitor
  • Colonoscopy
  • Coronary Stent Insertion
  • Gastroscopy
  • Breast Implants
  • Breast Reconstruction

Opening hours

Monday

08:00 - 20:00

Tuesday

08:00 - 20:00

Wednesday

08:00 - 20:00

Thursday

08:00 - 20:00

Friday

08:00 - 20:00

Saturday

Enquire

Sunday

Enquire

Reviews

All reviews(228)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Deviated Septum (13)
Adult Ear, Nose & Throat Surgery (10)
Ear Infections (9)
Sinusitis (7)
ECG (Electrocardiogram) (6)

89 %

10 %

1 %

0 %

0 %

*Star rating based on patient reviews

228 reviews

4.5

5.00
Overall Experience
4.00
Cleanliness
4.00
Friendliness
5.00
Wait time

very good experience and would go back

27 Mar 2024verified patient
Patient seen for:
Sinusitis

4

4.00
Overall Experience
3.00
Cleanliness
5.00
Friendliness
4.00
Wait time

A good overall experience. Mr Patki was very informative and specific with his guidance. Svetlana (the main nurse during my stay) was wonderfully supportive and prompt with all the support and help she provided. The only improvements I would mention are: - the shower cubicle area was extremely mouldy around the floor area and not hygienic enough to have a shower, especially with an open wound. - Handovers to the night team could have been better. The team were not consistent in providing pain relief at the right times and it was dependent on the patient requesting it.

25 Mar 2024verified patient

4.75

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Seemed efficient and well organised. Needs a larger waiting area

15 Mar 2024verified patient
Patient seen for:
Facial Pain

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

the Royal Free London Private Patients Unit helped me organise a series of tests and appointments and they were also very helpful on my onsite visits. Fast check-ins, polite & knowledgeable staff. Thank you!

12 Mar 2024verified patient
Patient seen for:
CT Coronary Angiogram
Echocardiogram
ECG (Electrocardiogram)

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Had an appointment with Yogesh Bhatt, highly recommend! He helped me find the cause of my health problems

12 Mar 2024verified patient

3

3.00
Overall Experience
4.00
Cleanliness
2.00
Friendliness
3.00
Wait time

Slow and not much better than being an NHS patient. In fact, there wasn’t any difference other than a shorter waiting time

08 Mar 2024verified patient
Patient seen for:
Capsule Endoscopy
Endoscopy (OGD)

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

As expected

01 Mar 2024verified patient
Patient seen for:
Vertigo
Tinnitus
Earache (Ear Pain)

4.75

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

The private GP service provided by Royal Free is one of the best. The timing 4-7pm Mon-Sun seems carefully designed and shows thoughtful consideration. The charge (£99) is reasonable. The staff (doctor, nurse and receptionist) are all very knowledgable, friendly and are willing to help. The service overall provides a very good alternative to people who cannot secure an NHS GP appointment in 4 weeks (our case) and who could not get 111 to call back within 12 hours (again, our case) and who are willing to pay for a premium to see a specialist for non-life-threatening medical attention (fortunately, our case). I can highly recommend this!

05 Feb 2024verified patient
Patient seen for:
Chest Infection
Fever

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very calm and accessible environment with helpful and friendly staff.

02 Feb 2024verified patient
Patient seen for:
Vertigo
Earache (Ear Pain)
Tinnitus

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

First class experience. Everyone was so friendly and helpful.

31 Jan 2024verified patient
Patient seen for:
Varicose Veins Surgery
Endoscopic Vein Surgery
Varicose Vein Treatment
Your trust is our top concern, so providers can't pay to alter or remove reviews.
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Specialists

152 SPECIALISTS

Mr Ravinder S Natt
Ear Nose & Throat Surgery (ENT/Otolaryngology)

4.97

Patient trust score

1042

patient reviews

15

professional endorsements
Dr Yiannis Kallis
Gastroenterology

4.93

Patient trust score

249

patient reviews

11

professional endorsements
Dr Tim Lockie
Cardiology

4.99

Patient trust score

102

patient reviews

3

professional endorsements

4.95

Patient trust score

95

patient reviews

2

professional endorsements
Dr Padmanabhan Subramanian
Orthopaedic Surgery

5.00

Patient trust score

72

patient reviews

3

professional endorsements
Dr Animesh Singh
Rheumatology

4.97

Patient trust score

319

patient reviews

16

professional endorsements
Mr Danny Mitry
Ophthalmology

4.97

Patient trust score

242

patient reviews

5

professional endorsements
Dr Michael Beckles
General (Internal) Medicine

4.97

Patient trust score

99

patient reviews

2

professional endorsements
Mr Akash Patel
Orthopaedic Surgery

4.99

Patient trust score

73

patient reviews

12

professional endorsements
Mr Dariush Nikkhah
Plastic Surgery

4.99

Patient trust score

66

patient reviews

10

professional endorsements
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Get to know

The Royal Free London Private Patients Unit

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Most recent articles

Read articles from The Royal Free London Private Patients Unit explaining process of procedures and other important things you should know before choosing your provider.

Benign Prostate Enlargement and HoLEP by Dr Daniel Cohen - Royal Free London | Private Patient Unit

Benign prostatic enlargement is the most common cause of lower urinary tract symptoms in 1 in 3 men. Learn more here

13 September 2023

royalfreeprivatepatients

Irritable Bowel Syndrome – Irritable but Manageable? Dr Akeel Alisa explains - Royal Free London | Private Patient Unit

Irritable Bowel Syndrome (IBS) is considered one of the functional gastrointestinal disorders with major focus on the gut brain access and classified by gastrointestinal symptoms relating to motility disturbances, visceral hypersensitivity, altered mucosal and immune function, altered gut microbiota and altered central nervous system processing. Scale of Challenge Diagnosis & ManagementIn general, it refers to…

13 September 2023

royalfreeprivatepatients

RFL NHS Private Patients Unit and Relimb, finalist for ‘Innovation in Care’   - Royal Free London | Private Patient Unit

Royal Free London NHS Private Patients Unit and Relimb have been shortlisted as finalists for LaingBuisson’s ‘Innovation in Care’ award. The ‘Innovation in Care’ award celebrates organisations that demonstrate innovation in the delivery of healthcare.  Relimb is led by internationally recognised consultants Mr Norbert Kang and Mr Alex Woollard and is part of the Royal…

13 September 2023

royalfreeprivatepatients

Minimally Invasive Gastroenterology: Who Needs An Endoscopy? - Royal Free London | Private Patient Unit

Written by Prof Owen Epstein; Consultant Gastroenterologist, Royal Free London & Hadley Wood Hospital The 6-meter digestive tract is dark as a dungeon and the fibre-optic endoscope was developed to illuminate and image the inner lining of the upper and lower gastrointestinal tract. Think of the word “gastroenterology” and for most, the image of an endoscope…

13 September 2023

royalfreeprivatepatients

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FAQ

What are The Royal Free London Private Patients Unit's reviews like?

The Royal Free London Private Patients Unit's overall patient rating is 4.81 out of 5 stars on Doctify.

This is based on 228 reviews

Where is The Royal Free London Private Patients Unit located?

The Royal Free London Private Patients Unit is located at Pond Street, London, United Kingdom, NW3 2QG

When is The Royal Free London Private Patients Unit open?

The Royal Free London Private Patients Unit is open Monday (08:00 - 20:00), Tuesday (08:00 - 20:00), Wednesday (08:00 - 20:00), Thursday (08:00 - 20:00), Friday (08:00 - 20:00)

What consultants work at The Royal Free London Private Patients Unit?

You can find a list of the consultants that work at The Royal Free London Private Patients Unit here

Does The Royal Free London Private Patients Unit accept new patients?

The Royal Free London Private Patients Unit generally accepts new patients.

Get in touch with this practice to enquire as a new patient here