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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Skylight Psychiatry

Psychiatry

The communication from Skylignt is poor. My final report stated I did not complete 2 of the questionnaires, which I did, as I saved copies of my answers in case technology failed. Nobody chased these missing questionnaires and the response time when I did contact the admin team was 15 working days each time. All of the timescales I was told from start to finish were very inaccurate. Some of these timescales are still on the website. From referral to acknowledgement I was informed 6-8 weeks and it was 9 weeks. From acknowledgement/forms to initial appointment I was informed 8-12 weeks and waited 16 weeks. From assessment to report I was told 8-10 weeks and it was 14 weeks. I have been told 9 months from October until medication titration, but I can’t trust that this timescale is accurate. The staff are very friendly and helpful and brilliant when you do have an interaction with them, but the volume of work must be beyond current capacity to provide such inaccurate information to patients who are seeking support/diagnosis for a condition that requires accuracy and creates a high level of anxiety.

Mr Arun Prasath Shanmuganandan

General Surgeon

I cannot thank Dr Arun Shanmugandan enough for his diligent assessment and treatment. My condition was severe requiring multiple procedures under sedation as well surgery under general anaesthetic each completed by Arun. Arun has been exceptional in ensuring the issues were resolved completely. Even picking up on an irregularity in my blood results which led to finding an unrelated issue with my parathyroid gland. This has now also been resolved following Aruns referral, which I was also very extremely pleased with. Aruns patience and bedside manner are second to none, ensuring I understood each process every step of the way. As a 41 year old woman I was horrified to find I had so many health issues happening at once. However, Arun was able to resolve each of them in less than 6 months giving me confidence in my health moving forward. I feel 10 times better, I have so much more energy and a new lease for life. Thank you so much to Arun and his amazing team for all you have done, it has truly been life changing for me .

Spire Shawfair Park Hospital

Cardiology, Cosmetic (Aesthetic) Medicine, + 13 more

I had a very positive experience at Spire Shawfair Park Hospital. From the moment I arrived, the reception staff were welcoming, efficient, and extremely helpful, making the check‑in process smooth and stress‑free. The hospital itself was immaculate throughout, with clean, modern facilities that created a reassuring and comfortable atmosphere. The layout of the building is thoughtful and spacious, with plenty of room in both the reception and waiting areas, ensuring a calm environment while waiting for my consultation. I never felt crowded or rushed. My consultation took place in a well‑equipped room with high‑quality medical facilities, which further added to my confidence in the care I was receiving. Overall, the combination of cleanliness, efficiency, professional staff, and excellent facilities made my visit exceptionally positive. I would not hesitate to recommend Spire Shawfair Park Hospital to others seeking high‑quality care.

Lucio Health

Diagnostics & Testing, Holistic Therapy, + 1 more

Dr Hari has been an incredible to our family during one of the most difficult times of our lives. From the very beginning, he has approached my mum’s care with compassion, calmness and genuine understanding. His manner is reassuring without ever being dismissive, and he takes the time to explain things clearly and thoughtfully. In such an overwhelming situation, that steady, considered approach has meant more than I can put into words. What really stands out is how balanced his advice is. He is open-minded, evidence-aware and always careful to ensure that any recommendations sit safely alongside conventional treatment. That level of diligence and professionalism gave us real confidence and peace of mind. During a time filled with uncertainty, Dr Hari has been a calm and trusted presence. We are truly grateful for his guidance and support Thank you dr Hari

Mr Ilias Paschopoulos

Physiotherapist

I’ve seen several physiotherapists over the past few years, but Ilias is the first who truly stands out for his depth of knowledge, passion for his work, and genuinely friendly manner. He thinks systemically, which makes a huge difference. Rather than just treating the painful area, he looks at posture, movement patterns, lifestyle, and how different muscle groups interact, which is often where the real issue lies. As someone with a science background, I really appreciate that Ilias takes the time to explain how and why his interventions work, without oversimplifying or talking down to me. He also uses up-to-date technology to support the treatment and tracks relevant data to show progress over time. Overall, I’m very happy with his approach, competence, and professionalism, and I would recommend Ilias without hesitation.

Mr Mark Draper

ENT Surgeon

Opting for a rhinoplasty is not an easy decision. It’s something that I had been considering for 15 years! I had to find a surgeon who had a great reputation and experience in order to feel comfortable proceeding, and in Dr Draper that’s exactly what I found. Nice and local in Milton Keynes, Dr Draper saw me at his clinic and made the whole process feel like a breeze. Even the healing from my surgery was straightforward and much better than what I had experienced in the past. His bedside manner, his calm demeanour his expertise is everything you need when going through such a daunting process. The staff were always friendly, especially on surgery day. I felt so looked after. I wish I had done it years ago. I finally have the nose I always wanted. Thank you Dr Draper.

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

This is truly a very pleasant clinic. All staff put you at ease and treat you very well. I had an upper endoscopy performed by Dr Craig Mowat. He is a really patient, polite and conscientious professional man who listened to my concerns and talked me through them. He was very thorough and suggested how I could relive my symptoms mean time until my procedure, which was only a few weeks later. He explained exactly what would happen. The experience was very calm and I was put at ease. Dr Mowat told me of his findings immediately after the procedure and called me to discuss biopsy results a couple of weeks later. The whole experience was calm and quickly put my fears to rest. Thank you very much for lifting a huge weight off my mind - I can now get back to enjoying life!

Dr. Mohssen Chabok

Cardiologist

My first consultation with Dr Chabok was in April 2025. He performed an angiography in May, and rather than putting a stent in at the time of the angiography, explained the two options that I had for further treatment. He was of the opinion that a bypass was a better long term solution for me and recommended the surgeon that did the procedure in June. My last follow up consultation was a few days ago. I found Dr Chabok to be very polite, patient, sympathetic and articulate. He answered all my questions in a clear understandable manner. I am fortunate that I have a cardiologist that I will always refer to, and recommend him whole heartedly. Pun intended.

Mr Sunil Kumar

Orthopaedic Surgeon

Mr Kumar’s secretary’s Jayne & Lisa were excellent in getting me booked into see mr Kumar any problems they sorted it out straight away when I saw mr Kumar he was very polite and explained everything what was going to happen to my knee replacement which put me at great ease and everything went exactly how mr Kumar said I am very pleased with the results after six weeks I’m walking fine now and going back to work with in the next few weeks could not fault anything they done even while staying in hospital over night the food was great and the staff fantastic the way they looked after me thank you

Mr James Smith

Orthopaedic Surgeon

I have had two hip replacements 8 weeks apart. Whilst the recovery requires a lot of patience Mr Smith has done an excellent job with the surgery. I have had no issues with the replacements and the scars healed very fast. Mr Smith gave me confidence that doing both was possible and I was up to the task. The whole surgery team were excellent. I was apprehensive about the spinal anaesthetic but the anaesthetist did a great job and the nursing care was excellent. Overall extremely happy although still a lot of rehab to do

Mr Tev Aho

Urologist

I recently had a HoLEP procedure under the care of Mr Tev Aho. He is an excellent clinician - and I highly recommend him to anyone experiencing symptoms from prostatic hypertrophy. I found his assessment of my problem to be very thorough and thoughtful. I had great confidence in his skill to address my problem. I have had a very positive outcome. The operation has resolved all my urological symptoms. The recovery took a couple of weeks and was entirely in line with the detailed/helpful information I recieved before hand. Thank you.

Dr Piero Zollet

Ophthalmologist

Due to a complication following a Trebeculectomy, I did have some anxiety as to whether or not I would have normal sight again. Dr. Zollet was always very professional answering my questions and taking the time to explain, in terms I could understand, what outcomes were possible and the treatment he proposed. I found him very reassuring and someone I could trust. The outcome of his treatment is that my sight has normalized and whilst my eye pressure was unduly high it is hoped it will reduce over the coming weeks

Quality Dental : Horsham

Dentistry

This was a visit for a small filling. I was apprehensive as usual at the thought of a dentist appointment, but i was made to feel at ease by the friendly staff. The wait time was very short on this day and the whole treatment from start to finish was quick and pain free. The dentist Levi and his assistant were very relaxed, friendly and professional. Thank you

Time to Pause

Diagnostics & Testing, General Practice (GP) (Video Consultation), + 1 more

Dr Jacques is amazing. She is so friendly and makes you feel at ease straight away. She has great knowledge about the menopause and explores all the options to make sure she finds the perfect solution. For me she has changed my life considerably, I feel so much better in myself and I personally couldn’t have asked for a better service. Would highly recommend.

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

I was rescheduled due to an emergency to two hours later but then had to wait until 14:30 for the actual procedure, so a long day without food. But I must say everyone was very nice and friendly and made the delay bearable. Thank you Sorry can’t remember the name of the anaesthetist, he was very kind and reassuring before and after the procedure.