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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

I would like to begin by acknowledging the excellent care I received from the doctors during my first visit. Both clinicians went above and beyond, and I felt genuinely supported by them. Unfortunately, this high standard was not reflected in my interactions with the reception and administrative staff. After my consultation, the doctor provided me with a ticket for my next appointment and advised that, in the meantime, I should attend the imaging department for an ultrasound. When I arrived at imaging, the staff were dismissive and informed me that, because I was an NHS patient, they would need to write to my GP for a separate referral. I explained that the doctor had instructed me to have the ultrasound the same day. The staff member responded that if I waited in reception, she would speak to the doctor, adding that “quite often they don’t know how things are done.” I waited for an hour with no update. When I approached the desk to ask for news, the staff member replied, “I’m sorry, I forgot all about you,” and said she would speak to the doctor immediately. After she finally did so, the situation changed dramatically: I was suddenly offered an ultrasound appointment for 11:30 a.m. that same day — just an hour and a half later. It was clear that once the doctor became aware of the issue, the department acted quickly and efficiently, which I appreciated, especially as I live only ten minutes away. The ultrasound itself was carried out professionally, and the doctor performing it was excellent. He explained everything clearly and asked when my next appointment was. When I told him it was scheduled for six weeks later, he advised me to return to the main reception and request an earlier appointment, as his report would be completed that same day. However, when I approached reception, I was dismissed outright and told, “Doctors make appointments six weeks in advance — it is what it is.” Additionally, there was no record of my attendance on their system, only an appointment dated 23 March 2026, which, by their own admission, belonged to a different patient entirely. On reflection, while staff may appear polite on the surface, the reality of my experience was the opposite. The inconsistency, dismissiveness, and lack of coordination created unnecessary stress and undermined the otherwise excellent clinical care I received.

Mr Tanujan Thangarajah

Orthopaedic Surgeon

Not sure where to start, but I honestly can’t recommend Dr Tan highly enough. As a boxer, he immediately understood the type of issue I was dealing with and knew exactly what to look for. I’d previously had nine months of physio and was constantly reassured that things were improving, but deep down I knew they weren’t. After an MRI, it became clear there were loose bodies in the joint. I was then referred to Dr Tan, who was confident they could be removed and that recovery would be quick and he was absolutely right. He was incredibly accommodating and even rearranged things to fit me in for surgery as I was due to go away, which I really appreciated. The surgery itself was a breeze, and I had no major pain afterwards, which was a huge relief. Everything moved quickly and smoothly, start to finish was all done within a month, which was amazing. Dr Tan was thorough, helpful, and flexible throughout, with a genuine focus on getting me back to sport as safely and quickly as possible. You can even Google or AI-search him and he comes up as one of the recommended elbow surgeons in the UK, so I’m very glad I was in his care. Brilliant doctor and a genuinely nice guy. I also want to mention his secretary, Julie, who was fantastic, always helpful, easy to reach, and happy to answer questions, even if it meant going back and forth. That level of support makes such a difference. This is exactly the kind of team you want looking after you. Thank you, Dr Tan and Julie. I’m very grateful, and I hope this review reassures others and gives them confidence that they’d be in great hands.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Appalling aftercare!! In as an overflow NHS patient. Had major surgery. Nurse refused the doctors requests in the morning. When discharged later that day the nurse still refused what the doctor asked for. The doctor had to be firm in saying what the nurse had to do as it was on the surgeons notes! The nurse reluctantly did it in the end but only half a job. The nurse left ouzing burn scars after removing dressing and didn't tell me until i put my clothes on and the material was catching on them. My husband got him back and he said "Yes i saw that!". Did nothing or aplogise. No empathy at all. I had 2 nurses come to my home that evening to sort out the burns and dressing on my surgical areas . Nightime was very little aftercare. Catheter was overflowing in the night. No one seemed to know what was going on in regards to your medical notes. Food was appalling dried up and burnt. No snack trolley inbetween meals. Awful experience. Couldn't wait to get out of there. Was I treated differently because I was in there last request as an overflow NHS patient. I was meant to be going to Birchington ward for my recovery. A complaint will be going in! The doctor said twice to have medication prescribed to the nurse and he would not do it so I came home with no painkillers and was told to go to a chemist after major surgery. Lack of care. No bedside manners.

Mr Alan Treharne

Obstetrician & Gynaecologist

What an amazing experience! From the moment I got to clinic, everyone was so welcoming. I was anxious as I'd had a couple of awkward and uncomfortable experiences with a nurse and GP prior to this appointment. But, the appointment it's self with Mr Treharne was so good! He explained the procedure clearly and had a good sense of humour. Him and the nurse prepped me and talked me through what was happening. They were both chatty, calm and good energy. This really was unlike any experience I'd had before. Also, during the scan, Dr Treharne noticed something unusual (but normal) and talked me through the findings. I really can't thank him, the nurse and the reception team enough. Also want to thank the lady that I initially booked the appointment with, she was attentive, answered additional nervous questions I had and they were able to give me a quick appointment (for which, I'll say was very reasonably cost too!) Thanks again for all of your help. I would 100% go back to Mr Treharne for anything related to this (or anything else TBH!) Diolch

The Stevenage Counselling Clinic

Psychology

Before I met Glenda I was at a very low point in my life. I was experiencing an incredible amount of stress and anxiety following a breakdown in my relationship. I found it very hard to function at a level to which I was used to. I have always been high energy and needed to be for my work. Glenda instantly put me at ease, she was always very patient and explained in great detail why I was feeling why I was. Glenda is highly professional and never once did I feel patronised or judged. She spoke to me with respect and encouraged me to learn more about my situation through reading, podcasts, audiobooks etc which really helped me along the way. Some days I would arrive at our therapy session without knowing what I was going to discuss but Glenda creates a safe environment which allows you to open up and share your thoughts and feelings. Glenda is an incredible psychodynamic therapist and has been highly influential in my life and I will be forever grateful for her knowledge, her patience and her kindness. Thank you for everything.

Prof. Ben Miranda

Plastic Surgeon

Making the decision to have a consultation with Professor Miranda in 2025 has changed my life. Professor Miranda performed my breast reduction in January 2026. I can honestly say this is the best decision i have ever made. Professor Miranda is an incredibly talented surgeon, the result of my surgery is nothing short of miraculous. From our first meeting Professor Miranda has been thorough in explaining the process and answering my questions, he is very dedicated to his patients and is a highly professional man. I start 2026 a new woman thanks to Professor Miranda, happier, more confident and without the pain and discomfort of large breasts. I would recommend Professor Miranda in a heart beat to anyone thinking of having this procedure, he is truly a remarkable plastic surgeon. Thank you Professor, I love my new shape more than i can put into words, you have honestly changed my life immeasurably and I am so grateful to you.

Physio Remedies

Acupuncture, Hand Therapy, + 3 more

I ruptured my Achilles tendon playing squash last September. My consultant surgeon strongly recommended Physio Remedies, who have an excellent reputation for helping athletes recover and return to sport in the best possible condition. I’m being treated by Naomi Murray, who closely follows the latest international research on Achilles injuries, which is very reassuring. The rehab plan has always been clear, progress has been excellent, and follow-up is very responsive whenever I have questions. Her patients’ recovery and long-term outcomes are clearly a genuine priority for her. The facilities at the Lansdowne Club are also outstanding and make a real difference to the quality of the rehabilitation. I would definitely recommend Physio Remedies.

Mr Padmanabh Phaltankar

Orthopaedic Surgeon

I was recently referred to The Alexandra hospital as an NHS patient for a left hip replacement. I was very nervous as I have a rare genetic condition called 'Nail Patella Syndrome' which affects my bones and my previous, right hip replacement was complicated when my femur broke during surgery. Mr Phaltankar was wonderful. He explained everything to me and was a real gentleman. The surgery was a huge success using a different, smaller prosthetic. I would highly recommend Mr Phaltankar. I cannot thank him enough for sorting out my very painful left hip. I would also like to add that being at 'The Alex' for this surgery was a fabulous experience. The care I received throughout was second to none. I could not have received better care.

HCA Healthcare UK The Princess Grace Hospital

Breast Surgery, Urology, + 8 more

I have nothing but praise for Miss Pissanou and her entire team including Claire Gibbons her secretary , as well as everyone at The Princess Grace Hospital. From start to finish, the care I received was outstanding. Miss Pissanou was professional, compassionate, and extremely thorough throughout the whole process, and her team were equally supportive and attentive. The hospital staff made me feel comfortable and well looked after at every stage, and the standard of care was exceptional. I am truly grateful for the expertise, kindness, and reassurance I experienced, and I would not hesitate to recommend Miss Pissanou, her team, and The Princess Grace Hospital to anyone in need of first-class medical care.

Dr Sunil Chopra

Dermatologist

I felt very confident in Dr Chopra, which was reassuring, and having Stephanie observe the consultation was also positive for her professional development. The advice I received aligned with my own independent analysis using AI tools, particularly ChatGPT, which further reinforced my confidence in both the diagnosis and the prescribed treatment plan. Dr Chopra also addressed additional concerns beyond the initial reason for my visit, offering a broader treatment approach, which I appreciated. While I understand that diagnosing multiple issues within a half-hour appointment is challenging, the consultation was helpful and provided the reassurance and confidence boost I was looking for.

One Stop Healthcare

Pain Management, Breast Surgery, + 48 more

Once Again Dr Chiraush Patel was outstandingly professional and kind. I was fortunate enough to get an appointment within an hour of calling. It cannot be overestimated how important it is to patients to have a well trained Doctor with exemplary bedside manner to help the patient to recovery. This is true of all the other GPs at One Stop, but I am lucky enough to see Dr Patel mostly. My standards are very high but Dr Patel exceeds them by miles every time I visit (I only visit sparingly). This is medicine at its very best and reminds me of when GPs were true family Dotors back before fundholding. I am fortunate indeed to have such excellent GPs. Thank you Dr Patel and OSD!

The Pregnancy Clinic

Obstetrics & Gynaecology

Professor Akolekar has been absolutely Fantastic at every appointment all the way throughout our pregnancy. I was really struggling with anxiety in this pregnancy following recurrent miscarriages, and I have never felt more looked after, which has really helped me to be able to enjoy this pregnancy, knowing we have a fantastic consult looking after our baby. Appointments are always on time and very detailed, time is always made to answer any questions fully and I always leave feeling confident and reassured. The communication with Natalia is always great to book and arrange appointments. This clinic really go above and beyond and o couldn’t recommend them highly enough!

Mr Tom Williams

Sports Therapist

Tom is an exceptional strength and conditioning coach. I started working with him while recovering from a chronic hamstring injury, and the care, thoughtfulness, and expertise he brings to every session is outstanding. He works seamlessly with the physio team to tailor rehab that’s genuinely achievable, never pushing too much too soon. Tom is incredibly personable and considerate - he adapts everything to you as an individual. Tom puts real thought into every programme, and genuinely cares about long-term health and strength - I can’t recommend Tom highly enough.

Mr Hisham Hamed

Breast Surgeon

I have been under the care of Mr Hamed since being diagnosed with breast cancer in 2013. Mr Hamed is undoubtedly one of the nicest medical professionals I have been in contact with. He is caring, considerate and above all a real gentleman who listens to his patients concerns and gives them the reassurance they need to hear in sometimes quite difficult circumstances. I continue to see Mr Hamed for my yearly mammograms and follow ups which always makes me extremely anxious for the results, but I know I am in good hands with the best! Thank you Mr Hamed.

Mr Malin Wijeratna

Orthopaedic Surgeon

Mr Wijeratna has been calm and relaxed throughout my appointments and the operation. After 25 years of constant pain, he removed it and, in a couple of days, gave me movement and the ability to build strength painlessly for the first time. I am now in a situation where I can move freely, and have forgotten about having to constantly remember to protect my arm and shoulder! It is absolutely Amazing!! THANK YOU SO.MUCH, MR WIJERATNA!!