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Cleveland Clinic Moorgate Outpatient Centre

Cardiology, Dermatology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

Mr Kyle Gilmour

Obstetrician & Gynaecologist

Dr Gilmour was amazing cannot fault him at all he was professional and very thourough. The nursing staff were appalling at the Alexandra Hospital i came out of recovery in agony pain level 20/10 i then was last seen by a nurse at 8pm where i asked for pain releif i was given 1 tramadol i take 8 tramadol daily for the chronic pain i am in so i knew one tramadol would do nothing. It got to half past 8 and i was crying because of the pain i was in thats when i was given 2 morphine tablets. That was the last time i saw a nurse until i buzzed again at 1am for more pain releif i then didnt see a nurse until 7.30 am when i buzzed again for pain releif and was given 2 paracetamol which i didnt even entertain the nurse told me to take it and she would get me the morphine tablets i had taken in the night which she did half an hour later i had my blood pressure taken at 7.30am thats the only time i had it taken since 8pm the previous evening no one checked on me all night i asked at 8pm if someone could help me to the toilet and the nurse took the pumps off my legs and threw them on the floor where they were still lying this morning she watched me walk to the loo and when i came out she had gone. I have had many operations over the years and this was the worse care i have ever received you cant even call it care. Mr Gilmour was amazing it was the aftercare that was shocking. I got sent home without a discharge summary from nurse as she got me a wheelchair and said i could leave once it arrived she then rang me when i got home to say she was coming to find me to give me my discharge summary but i had left she watched me get wheeled out of the ward and said that there was nothing else to go through before i left as i had tramadol at home. Considering i have just had major surgery on my womb etc its appalling.

Oval Medical Centre

Cardiology, Cosmetic (Aesthetic) Medicine, + 10 more

A little concerned as to what seems to be a deterioration in standards. - my temperature was checked with an ear thermometer that didn't have a removal cap for hygiene so does this mean it's used in each patients ears? I did not see the deodorant change the cap or discard anything, just picked it up from the table. - my ultrasound scan felt completely rushed. The doctor kept looking at his watch through out my appointment. The machine was supposedly heating up and the doctor did no ask me to turn in the positions to check the organs we needed to see. - I was prescribed medication that can easily be purchased at any pharmacy and more cost affective to purchase without prescription - there is no where near enough privacy in the appointment rooms and the waiting area. It's quiet and I could hear almost the entire conversation of other patients. - I should have been offered a full urine test based on my blood results - over not the experience I've had before. Really disappointed.

Dr. Sangeetha Devarajan

Obstetrician & Gynaecologist

Dr. Devarajan treated me for endometriosis, which included the removal of an ovarian cyst, fibroid, and endometriotic tumour. After years of suffering, she immediately put my mind at ease and arranged treatment within just 10 days of diagnosis. Four weeks post-surgery, I feel better than I have in years. Throughout the entire process, Dr. Devarajan showed genuine warmth and empathy, and she was always responsive to any questions I had after treatment. My only regret is not seeing her sooner. If I experience any issues in the future -or know someone facing similar problems-I will wholeheartedly recommend Dr. Devarajan. I stayed overnight at Spire, and the entire medical team there was excellent.

Dr Lafina Diamandis

General Practitioner

I have been receiving help from Dr Lafina Diamandis for my ongoing medical issues for some time now. Honestly, Dr Diamandis has been very caring and helpful. She's relentless in trying to find the solution and the right help for me, going over and beyond just to help me. Even if all other ideas fail, she always tries to find another way, not giving up on me. I travel miles to London to see Dr Lafina Diamandis because she is a breath of fresh air, and very worth of my time to see someone like her who is passionate about their job and cares about her patience. I couldn't thank her enough for her help and support. Words can't fully capture it; I'm forever grateful for Dr Lafina's help.

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

Our family has been patients of various members of the team at the Forbury Clinic for over 10 years. Something has changed in the past year, rather than feeling like you are listened to and being cared for it now feels much more like a business akin so a sausage factory. In and out the door as quickly as possible, barely space for questions and little to no bedside manner. It feels like profit over patients. The remainder of our appointment yesterday was in a stair well being led downstairs after being shunted from room to room. With a teenage that is appalling. They find it hard to ask questions in an environment like that.

Dr Jeremy Bliss

Dentist

This visit was to the hygienist only. She was friendly and helpful. However I found the cleaning machine very uncomforrable, although I am usually enthusiastic about new equipment. Your head is lowered very far backwards and then your mouth filled with water, I had a surprise when I went to pay. I had expected a treatment session of 30 mins but it went on for 45mins. Quite a bit of time was taken up by the hygienist recommending a particular brand of interdental brushes. I shall not br buying them.

Dr Nicos Spyrou

Cardiologist

Dr Spyrou took a very careful and thorough history, and made logical recommendations for investigation. Once the results were available he contacted me immediately and saw me the next day to discuss them. He gave me options for further investigation and treatment and took note of my views. I could not have asked for more careful and understanding treatment. His practical skill at interventional cardiology is obviously the best.

Dr Pooja Gulati

Rheumatologist

Dr Gulati was thorough and extremely clear in her plan for looking into my recent issues with painful joints. A full set of blood tests were taken just after my initial visit and an ultrasound scan booked for just a week later. My follow-up appointment was very conveniently online and she was concise, understanding and extremely professional to deal with. I would highly recommend her and her team’s services.

Leominster Osteopaths & Therapies

Physiotherapy, Audiology, + 6 more

I have visited a couple of times now and cannot fault anything. Very quick to book me in (next day appointment), and so welcoming and informative whenever I’m there. My back is so much better and I have a knowledge on how to help myself in between appointments. The appointments have been easy going and not at all awkward or embarrassing (which I worried they would be!). Would definitely recommend!

Mr Darmarajah Veeramootoo

General Surgeon

Excellent service, very understanding staff. Surgeon Mr. Veeramootoo is truly a professional in every aspect. He treated me with respect and was very friendly. I was very worried about my open mesh hernia surgery, he treated me like family. I would recommend him to anyone looking into going for surgery. A true professional very warm and a gentleman. Thank you Mr Veeramotoo, bless you 🙏

Dr. Kevin O'Gallagher

Cardiologist

I have nothing but great things to say about Dr O'Gallagher. He is very knowledgeable, able to deliver information in a digestible manner and is very attentive to patient needs. I needed to see him for a series of tests, and he was very thorough and able to work around me, and made sure all of my questions were answered and that he left no stone unturned. I would highly recommend him.

Peninsula Heart Clinic

Cardiology

My appointment was with Cardio Consultant Dr Guy Haywood and It is impossible to speak higher than the time I had with him. He is extremely caring, studied all my past results from previous tests, explained anything I needed to know referring me for further test, arranged very quickly. I am very pleased I am under his car and have every confidence in him and his expert knowledge.

St Joseph’s Hospital

Audiology, Cardiology, + 22 more

I recently had an abdominoplasty with Mr Sherif Wilson at St Joseph's Hospital. Whilst this was a major operation, I can't fault my experience at this hosptial. The staff were friendly and always available when I called. The catering was amazing even though I couldn't eat everything! Thanks for making a difficult time for me easier with your great care.

Pure Periodontics Limited

Dental Care, Dentistry

Kirstie and team have taken such good care of me. Really excellent care and support and I couldn’t recommend the clinic more highly. The reception staff are also wonderful and welcoming, and the consultations with Neesha have been incredibly informative and put me at ease. My gum health has been transformed by this clinic and I couldn’t be more grateful

Marris Medical

Pain Management, Breast Surgery, + 5 more

The reception staff are always polite and welcome patients with a smile. Very engaging. The clinic offers a clean and safe environment for consultations. On this post-op visit my sutures were removed and follow up instructions were given. A smooth and pleasant experience overall. Thank you. The biscuits at reception are a nice touch. :)