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Cleveland Clinic Moorgate Outpatient Centre

Cardiology, Dermatology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

Fitzrovia Suite

Obstetrics & Gynaecology

We opted for private care at UCLH because we wanted the birth experience to be as positive as possible. As a medically uncomplicated patient I felt that I may not receive much attention or time on an overstretched NHS ward. I also had some anxieties around birth (as a healthcare professional myself) and felt reassured to be receiving consultant-led care, from a clinician with whom I was able to build a trusting relationship. Shalini provided exceptional care from 32 weeks pregnancy and after delivery. She got to know me and my partner, and understood our priorities and concerns. I had previously found it hard to make decisions around birth. Shalini provided us with evidence, data and her experience - this empowered us to make our decisions. She spent a lot of time with us and brought great care, empathy and kindness to her practice, as well as her excellent clinical skills. When we had questions, fears or anxieties Shalini was able to reassure us, both with her kindness and her experience and expertise. The care she provides is holistic and individualised - she advocated for me in many ways and empowered me to advocate for myself too. We had an elective caesarean at 39 weeks. The surgery was pain free and crucially for me, I felt confident and safe - something that was not natural for me in approaching birth. Shalini was close at hand to care for us before and afterwards. I made an excellent recovery and have healed extremely well. I recommend Dr Shalni in the strongest terms to mothers and families looking for private care at UCLH. Shalini is passionate about obstetrics, her patients and practising medicine. It is a great privilege to be cared for by a clinician at the top of her field, who clearly cares deeply about her patients.

Mr Andrew Pieri

Breast Surgeon

⭐️⭐️⭐️⭐️ 5 Stars – Truly Outstanding Surgeon and Experience I recently had a breast uplift with auto-augmentation performed by Dr Andrew Pieri, and I honestly couldn’t be happier with the results. They are far beyond anything I could have ever wished for — natural, beautifully shaped, and completely life-changing for my confidence. Dr Pieri is not only exceptionally professional and skilful, but also one of the kindest, most genuine people I have ever met. From the very first consultation, he made me feel completely at ease. His ability to explain everything clearly, listen to what I wanted, and guide me with such expertise was incredibly reassuring. His surgical skill is truly remarkable — an absolutely amazing surgeon in every way. The new clinic is also unbelievable. It’s so modern, beautifully furnished, and finished to the highest standard. The environment is calm, spotless, and designed to make patients feel comfortable and cared for from the moment they walk in. I honestly couldn’t recommend Dr Andrew Pieri highly enough. If you are considering breast surgery, he is the surgeon you want — talented, trustworthy, and genuinely committed to giving you the best possible outcome.

Mr Shakir Hussain

Orthopaedic Surgeon

I am delighted to share my positive experience following my robotic total knee replacement performed by Mr. Shakir Hussain at the Royal Orthopaedic Hospital in Birmingham. From the outset, Mr. Hussain’s care has been exceptional. He provided honest insights into the surgery's pros and cons and thoroughly discussed my expectations. Now, six weeks post-surgery, I am healing remarkably well, even better than anticipated. His professionalism, warmth, and approachability have been outstanding, making every step of the process feel effortless. I highly recommend him to anyone seeking a skilled surgeon for this procedure. A heartfelt thank you to Mr. Hussain and his team, including the lovely anaesthetist and all the staff at the orthopaedic hospital, who have been amazing. This surgery is a pivotal moment for me in regaining my former level of fitness, after almost 5 years with osteoarthritis I am virtually pain free - apart from some post-surgery discomfort whilst my new knee settles.  Mandy Y.

Harley Mind Care

Child & Adolescent Psychiatry, Psychiatry, + 1 more

The assessment visit was fine in that I walked away with a clear diagnosis and a plan, but the experience was a little hectic due to cleaners coming in to prepare for the next appointment while we were still there, and the dr needing to take urgent calls as she was on duty at the time. The team I speak with are all very friendly but there seems to be a disconnect between the information exchanged on emails and whatsapp. I feel this may have led to a delay in starting treatment. Again, it's fine because I got it in the end, but there may be some part of the process/line of communication that needs review/improving. My initial virtual visit was at risk of being cancelled due to where I was having the call from. Thankfully, the doctor was able to accommodate another slot on the same day. I noticed that there is now a clear statement on the booking confirmation re: need to be in a private space for virtual calls, which is good.

Professor Jocelyn Brookes

Radiologist

After years and years of very compromised life quality, extreme discomfort and pain, I visited Professor Brookes who identified my relatively severe pelvic congestion syndrome, and proceeded to carry out pelvic vein embolisation. Almost immediately I felt like I had been given my life back. No one else had been able to help before him. He has since had to carry out a couple of further embolisations for new problem veins. He has to be one of the best in this field in the country, if not worldwide! The nurses and team he works with are also always lovely and helpful. A super talented doctor who makes you feel instantly at ease, actually listening to the patient, and clearly explaining everything you would need to know in detail. Topped up with a general impeccable bedside manner, warmth, humour and charm. An overall wonderful experience. I couldn’t more highly recommend. Thank you 🙏 again PB!

RTN Mental Health - Private

Diagnostics & Testing, Psychiatry, + 1 more

The most stressful and frustrating part of using RTN services is the lack of communication and poor response times. I have used RTN both via the right to choose path and for a private assessment. You would expect the private service to be quicker and have better communication but this has not been my experience. It is impossible to get hold of anybody. I have sent multiple emails and left voicemail but there is no sense of urgency in responding and waiting times are long. You don't even receive an acknowledgement or holding email to manage expectations. Some very basic and easy changes could be made to make the customer experience so much better.

Montrose Health Group

Psychiatry, Psychology, + 1 more

We chose Montrose as they appeared on a lot of ‘Right to Choose’ websites and were rated by the CQC and as soon as I called Mollie and the team’s support has been superb. The charges and plans were shared upfront and were explained well. We paid to have a private Adult ADHD assessment and the speed of the booking / assessment/report/ treatment plans and meetings were quick. Communication was excellent and most of all the support was top notch and expert. We have felt very supported and very secure that we are getting the best life changing support. Thank you all so very much.

Professor John Timperley

Orthopaedic Surgeon

Having suffered issues with a hip replacement in March and bounced from pillar to post by GP'S and other hospitals for over 9 months it became time to do something. That something was getting an appointment with Mr Timperley very quickly. By the end of my first visit he gave a diagnosis subject to scans and tests. In no time at all the results backed up his suspicions and action has been promptly put in place. All I can say is a massive thank you for your advise and support. No hesitation in recommending to anyone.

Mr Christopher Fenn

Plastic Surgeon

I recently had a breast lift carried out by Mr. Fenn, and I couldn’t be happier with the entire experience. He was friendly, approachable, and put me at ease every step of the way. He took the time to answer every question and concern I had, which made me feel fully informed and reassured throughout the process. The care from his secretary and the nursing team was excellent from start to finish. Most importantly, I am absolutely delighted with the results of my uplift and would highly recommend Mr. Fenn.

Mr Lucas Attwood

Physiotherapist

Treated over recent months by Lucas Attwood following a running injury and the programme of treatment was excellent. Very clear on what I could expect from the outset (including managing expectations about a return to running), effective combination of physio exercises and strength training and pragmatic about how often I needed to see him. Really friendly and it also helped that he’s a runner too! I’m now back to running three times a week, including one long run at weekends.

The London Clinic

Physiotherapy, Dermatology, + 13 more

The London Clinic offers such a comfortable and clean environment, clinical in all the right ways, but still homely and warm. It feels far less “hospital-like” than most medical settings, which really helped me relax. The staff were all friendly, welcoming, and genuinely approachable from the moment I walked in. And the unlimited coffee on tap was a lovely touch! Overall, a calm, high quality clinic experience that made a big difference to my visit.

Dr.Online

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 7 more

Just needed a referral for an overseas routine scan and I achieved what I needed. NHS in their wisdom won't provide scans for those with a strong family history indicator which is fine but utterly absurd not to provide a referral just because a CT machine (superior to most in the UK) is located overseas. These scans can be life savers and it's useful that this provider can fulfil the common sense role that the NHS abdicates responsibility on.

Quality Dental : Horsham

Dentistry

I'm sure it was being decorated when I visited 6 months ago. Still is. Before appointment they send forms to be completed online. No problem with that except one is for COVID asking if anybody on the family has been to a country on the government red list or been told to isolate by NHS. Neither of those things happen now. I raise it every time and nothing changes. Almost as if nobody reads the reviews. So much for "quality"

Professor Xavier Griffin

Orthopaedic Surgeon

Professor Griffin carefully assessed my medical situation, asked questions, examined me, arranged x-rays that were carried out in a few minutes. We then discussed the outcome and agreed on a treatment plan. I had a blood test before I left the hospital. Everything was achieved professionally within about an hour! I was pleased and impressed.

Mr Robert Thomas

Breast Surgeon

Mr Thomas is a lovely gentleman, he puts you at ease as soon as you meet him. Great advice, explained everything to you, takes on board what you want. I am over the moon with my surgery and how I look. I feel so much happier and confident. I would highly recommend Mr Thomas to anyone.