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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Newmedica Leeds

Ophthalmology

Newmedica Leeds. 5* Care from start to finish. My optician at Specsavers suggested it was time to consider cataract surgery and I was offered an NHS referral to my choice of providers. I chose Newmedica Leeds and just over 2-3 weeks later had an initial consultation at Newmedica. Unfortunately my high blood pressure caused some problems and delayed the first cataract operation to my left eye, after 4-5 weeks weeks I had surgery on my first eye and 5-6 weeks later my second eye was done. Without exception all of the staff I met at Newmedica were friendly, helpful, and very caring. The consultant who carried out the procedure on both eyes (Mr. Kamran Khan) took the time to explain the procedure and answer my questions. During the procedures he was reassuring and calmly explained what was happening. Both procedures were carried out successfully and my sight is so much better now. I would like to give a big thank you to Mr Kamran Khan and his team and my Optometrist Summer Elyoussfi and her team for all the care and attention I received. I have no hesitation in recommending Newmedica Leeds.

Diverse Minds Clinic

Psychiatry

I had a combined ASD & ADHD appointment at Diverse Minds Clinic and am very happy with the outcome. I had to fill in several questionnaires before the appointment, and that was pretty hard. However, the sacrifice was repaid, as Dr Cappai put me at ease and understood my difficulties. For the first time, I felt heard, and it was a great experience. The service provided at Diverse Minds Clinic is impressive. They tend to reply very quickly, and staff do all they can to support you. The team has been very helpful, and they went above and beyond to help me with the forms where I was having problems. Dr Cappai also arranged to speak with me on the phone, free of charge, before my appointment, which I thought was remarkable. I will continue working with Dr Cappai during the titration period and possibly in the future. Highly recommended.

Dr Angad Dhillon

Gastroenterologist

Facilities clean, staff efficient, overall hospital experience very good. Consultation with Dr Angad Dhillon was vey professional. He remembered me from an earlier consultation which was very reassuring and helped me relax as my diagnosis was quite stressful. He explained everything to me in terms I could understand and comprehend. He gave me time to ask questions and answered adequately. I felt very reassured that my care with him and ongoing teams have the best chances of a positive outcome. I will take this opportunity to stress my diagnosis was only due to findings in a routine bowl test which left undiagnosed could have left to much more serious consequences. Thank you to the bowl screening process and the care of above mentioned there after.

FACEmed Cosmetic Medical & Dental Centre

Cosmetic (Aesthetic) Medicine, Dental Care, + 4 more

Dr Alex Hadley carried out implant procedures on me. He took the time to explain what was going to happen and reassured me when I had questions. I found him to be very caring and I am pleased to say the final result is absolutely amazing.. I would have no hesitation in recommending him to anybody that needs dental work, he will clarify and calm your fears to give you confidence in having your dental work. I found all the staff at Facemed welcoming, friendly, caring and efficient. The appointment system ensures you are seen promptly and the treatment starts on time. I would have no hesitation in recommending Facemed for any treatment anyone requires

Dr Vishal Mehta

Paediatrician

We received an excellent level of care and support. The doctor was able to assess my daughter and provide a diagnosis on the same day, which brought us much-needed clarity and reassurance after a very difficult few weeks. They were incredibly supportive, gentle and sensitive with my daughter, taking the time to explain clearly what was happening in a way that she could understand without feeling frightened or overwhelmed. We felt listened to throughout. The offer to support us further, including attending a video call with her school to help plan her return, was above and beyond what we expected and made us feel we were not navigating this alone.

Professor Tony Kochhar

Orthopaedic Surgeon

Professor Kochhar was superb. Despite arriving in immense neck and shoulder pain, Prof. Kochhar immediately made me feel at ease, clearly listening to my symptoms but moving swiftly to ensure I was out of pain (or as much as was possible prior to a diagnosis). He instilled a level of calm and reassuring professionalism during our initial consult that gave me confident moving forward to understand the diagnosis and next steps. Further, he personally walked with me to ensure I had a same day MRI appointment amid a back to back schedule. Between his clear expertise and his care for seeing patients recover, I cannot recommend him enough.

Mr Morad Sallam

Vascular Surgeon

Dr Sallam, has been a fantastic Surgeon and was a integral part of the medical team that operated on me. I have had a Aortic replacement surgery, and from our first visit it has been about trust. He was very open in all the risks involved but never had me worried. the surgery was by no means a easy one, but i made it. the contact with Dr Sallam has been outstanding, and he was always there if i needed him. a year on now the contact is one of support and understanding. I'm grateful that I had Dr Sallam in my corner and I could not recommend him highly enough. many thanks Dr. Sallam you are a great Dr and a great human .

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

Dear Natasha, Thank you for your brilliant service, as always. I always feel so relieved after our sessions. I used to be unsure about physiotherapy and had tried several physiotherapists before, but you have completely changed my opinion. When my doctor referred me to you, he was confident that I would be satisfied—and he was absolutely right. I will now be his mirror copy in recommending you to others. Thank you so much for helping me regain my strength and confidence. I am truly grateful for your support and encouragement.

HCA Healthcare UK The Wellington Hospital

Neurology, Orthopaedic Surgery, + 10 more

I had an excellent experience at The Wellington Hospital. From admission through to discharge, the professionalism of the staff was consistently outstanding. Everyone I encountered was courteous, attentive, and highly organised, which made the entire process smooth and reassuring. The hospital itself is exceptionally clean and well maintained, reflecting the high standards of care provided. Overall, the quality of service throughout was first class.

Mr Sanjaya Kalkur

Obstetrician & Gynaecologist

Mr Sanjaya Kalkur is excellent and I would thoroughly recommend him. I recently had a laparoscopic hysterectomy and found him to be highly professional. He is very caring, ready to answer any questions with a quick response. My recovery is going very well and I can’t thank him enough for my treatment. I was concerned about my age which is 80+ and was reassured the operation would be successful. I saw Mr Kalkur at Springfield Hospital.

Mr Alex Woollard

Plastic Surgeon

I have been under the care of Mr Woollard many times in the last 5 years. He is a very knowledgeable and competent Surgeon and I would recommend him to anyone. He assessed my skin condition and confirmed my previous diagnosis. The skin lesion on my leg needs excising and I have made an appointment with him to carry out this procedure. I have been a very challenging case in the past but I have every confidence in him as a Surgeon.

Mr Hooman Sherafat

Ophthalmologist

It was good to see Mr Sherafat almost as soon as I arrived and he went through the procedure and reiterated the considerations that we had discussed previously. All very reassuring. By chance, my husband and I met Mr Sherafat just as we were leaving and he took the time to say that everything had gone well and the outcome that he was expecting. Everyone that I encountered was very professional and friendly.

London Orthopaedic Clinic (TLOC)

Diagnostics & Testing, Hand Therapy, + 10 more

This was an excellent experience from the moment that I entered the building. Reception and admin staff were efficient, helpful and friendly, both at the entrance level and then later at the consulting rooms. The premises were uncluttered and immaculate. Diagnostic equipment was first-class. The consultant was excellent, approachable and understanding and explaining everything clearly.

Mr Colin Holton

Orthopaedic Surgeon

Mr. Holton not only did a terrific job replacing my hip.....his "bedside manner " was simply everything you would hope to have with the surgeon whom you are trusting to make your operation a success. He is not only obviously very knowledgeable regarding his chosen profession but can also convey, in layman's terms, exactly what you want to know concerning your treatment.

Southside Medical Private Clinic

Child & Adolescent Psychiatry, Audiovestibular Medicine, + 7 more

From the minute I entered the practice Dr Oates was very welcoming and made me feel at ease. Having had a bad experience with my current NHS GP, Dr Oates couldn't be further from that! He genuinely took an interest in why I was there to see him and ran through all my options with me. I couldn't be happier with the service provided and will recommend him to friends and family.