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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

Mr Nev Davies

Orthopaedic Surgeon

Engagement with Debbie was great always very timely about providing appointment, arranging surgery, sending out letters etc (I see Debbie as being a key extension of the medical service that you provide) I found all of your consultations to be really thorough and well explained and not rushed. I always felt I had sufficient time for questions to be answered in a thorough way. Your letters also explained things in a thorough way that I could easily understand - thank you for that. A few small builds which hopefully will help you build on an excellent service that you currently provide: 1) at my first (and very thorough consultation) you did not have access to my MRI scan you only had access to the report. I question if you had viewed the scan, ahead of the surgery, would you then have had a better view of the issue - would the surgery have been necessary. Although I do appreciate sometimes the saying is treat the patient and not the scan. So I do accept I may be wrong? 2) a minor point your clinics ALWAYS run extremely late. I wonder if appointments should either be extended (as you provide a very thorugh service). Although I suspect the hospitals only allow you so many mins per patient? If that is the case could you consider seeing less patients. I (and I suspect others too) have a really busy job and I found this a little fustrating.

Thames View at Charing Cross Hospital

Respiratory Medicine, General Surgery, + 39 more

I actually did not get to use the facilities in the private wing of Charing Cross Hospital, as I was seen in neurophysiology on level three of the NHS departments. The only time I had to go up to the 15th floor was to get two forms, stamped and provide my pre-authorisation number that meant getting in a crowded lift and riding up to the 15th floor, which took a very long time as the lift stopped on nearly every floor. Then I had to go back down to level three for tests. It was actually quite stressful for someone with my health conditions to do this, and to be expected to do this administration as the patient!. The waiting area in the NHS department was not relaxing, it was very hot, no natural light was had limited/poor ventilation and the receptionist was quite rude. The medical staff were more polite. When I pay for private healthcare, I prefer to stay in the private department than in the crowded NHS areas. I gather on this occasion the tests were not available in the private wing, but perhaps another hospital where the consultant worked would’ve been able to accommodate. I was not informed that the tests would be in the NHS department.

Mr Saurabh Odak

Orthopaedic Surgeon

I'm very pleased with my visit. I arrived late due to work commitments and couldn't to get through to the hospital to let them know. Mr Odak was waiting for me (I was the last patient of the day) and was very kind and friendly throughout the appointment. I got my diagnosis and was happy with the level of information provided. My condition was explained to me very clearly, and so were my treatment options. Mr Odak booked me in for a steroid injection, which will hopefully solve my issues. Turnaround between initial consultation and injection has been very quick (just a couple of weeks).

Lanserhof at the Arts Club - Medical

Acupuncture, Cardiology, + 14 more

I had booked a vitamin infusion. The whole experience was a desaster. The nurses used several needles but were not able to “find a good Vene” as they called it. They said my venes are the problem which is ridiculous as I had been to your place to get infusions multiple times and there never was a problem. As a result, I now have three large bruises and my arms hurt. I left without getting the infusion. The ladies did not even apologize. In my view, they should get proper training both when it comes to doing injections and servicing clients. I will not return.

Mr Vijay Ramani

Urologist

I really struggle to put into words what I would like to say.words are not enough. Mr Ramani is an absolutely outstanding surgeon who has quite literally saved my life. His skill, compassion, and calm reassurance gave myself and my wife utter confidence at every stage. I’ll always be grateful for the exceptional care I have received and am eternally thankful that he chose medicine and surgery for his career all those years ago. I have had no problems with my recovery and can only praise him and his team “to the rafters.”Eternally grateful. Thankyou

Professor Ewen Griffiths

General Surgeon

Professor Griffiths and his team performed esophagectomy surgery on 24.11.25. I was informed in advance about the procedure and the operation was very successful. At all times Professor Griffiths acted with utmost professionalism and his knowledge and skills gave me total confidence in the surgical procedure. Post operation was supportive with daily meetings in ICU and the ward. The recovery has been quick and down to the skills of the Professor and his team coupled with the care of the doctors and nurses at the ICU and ward.

Meliora Medical Group

Physiotherapy, Sports & Exercise Medicine

I recently visited Meliora Medical Facilities and was genuinely impressed. From the very first moment, I was welcomed by friendly, professional staff and a clean, well-organized environment. The level of expertise and experience they bring, combined with the care and respect they show to their patients, is truly top class. It is five-star service in every sense. I would highly recommend them, and this will definitely be my one and only medical group for any future rehabilitation or treatment.

Mr Iain D M Brown

Orthopaedic Surgeon

Mr Brown is a very pleasant surgeon and extremely competent. He managed to repair tendons in my shoulder which previously were told were irreparable. His secretary is excellent and responding to my queries to Mr. Brown and both have been very patient with me. His matter is very pleasant and was good at sharing details of my operation and answering questions. He has a good sense of humour which often is lacking in surgeons! I am happy for Mr. Brown to view my comments.

Dr. Lola Ozique

General Practitioner

I was diagnosed with eczma as a kid. About 2 years ago i started to having issues around eyes than neck. I have decided to book appointment with Dr. Lola and after spending 30 min with her and talking about my issue, and her looking closley on my skin she said that this is not eczma but yeast infection. She has prescribed medication and cream to help me fight with the problem. After 4 days of taking medication i can tell how big difference is. Less and less itchy areas.

Mr Peter Driscoll

General Surgeon

As I suffer with acute anxiety about medical procedures, it was vital that I found someone who would be sympathetic to my feelings and dealt with carefully. Peter Driscoll was exactly the right person for me. Clearly a highly skilled and experienced professional, he set my mind at ease and tailored his interactions such that I felt wholly comfortable with the procedure. It was an excellent experience and I am very grateful to him.

Dr. Aroa Castro

Dentist

The level of care and attention given was great - and very reassuring for both of us. Even though the procedure ended up being much longer than expected and likely quite frustrating to carry out - there was no lapse in care with my son being constantly reassured and informed throughout. This definitely helped him remain calm during the appointment - when he could have become anxious about his next visit.

Cambridge Heart Clinic

Cardiology

I arrived on time and the receptionist was in situ. As a private patient self funding I went through the paper work and had to wait only a couple of minutes before I was taken through for the Echocardiogram. The same sonographer had carried out the procedure the year before and she was so welcoming which immediately put me at ease. She was efficient and professional and I had every confidence in her.

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

I wasn't sure what to expect as this was the first time i had gone 'Private' for health care. It was 10 out of 10 for professionalism and service. After a thorough examination and a detailed explanation of my problem an appointment was arranged for me at the appropriate department at the hospital. I can heartily recommend this practice and i wish i had contacted them before now.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

Very positive experience. Staff very kind and attentive. Just feel that some explanations and answers to my questions needed repeating to me as I was a bit sleepy after the operation and hadn’t fully understood or taken the instructions in properly. I think it would be beneficial if staff kept checking that patients had fully understood what had been relayed to them.

Clayton Ward at Queen Charlotte's & Chelsea Hospital

Obstetrics & Gynaecology

I had experienced a difficult delivery and spent a day in the High Dependency Unit before moving up to the Stanley Clayton Ward where the midwife team were absolutely incredible! All members of the team were incredibly attentive and supportive when needing advise on breastfeeding and changing, as well as offering round the clock medical care for both mum and baby.