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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I had two appointments at 24 Portland Place. The first was for an US of my right foot at 11:40, the second one with Mr Losseff at 12:45. No problem with the first one but with it was with the second one. As I finished the US procedure around 12:05, I went to the 2nd floor to wait for Mr Losseff's appointment at 12:45. I asked the receptionist whether he was running late and she responded negatively. As time passed and it was getting near 13:00, I asked the receptionists whether he was running late. Negative answer again. I enquired again around 13:10 as I had to take a train back to Oxford at 14:10. Mr Losseff called me at 13:40 and he was concerned about me not appearing on the screen despite having registered on the main reception desk. As he did not see me on his screen, he saw another patient. He was extremely kind and concerned about timing. He is a kind, and caring person and excellent neurologist. As I complained to the receptionists on the second floor, the problem was with the initial registration on the main reception desk. This has never happened to me, my husband or my youngest daughter who are patients of Cleveland Clinic. It would be good if it does not happen again. Check when patients have more than one appointment please and that they this information is transmitted correctly to the corresponding floors' reception desks. Thank you.

HCA Healthcare UK

General Practice (GP)

I had my varicose vein scan with Louis and honestly couldn’t have asked for a better experience. From the start, he made me feel relaxed, comfortable, and confident that I was being properly looked after. Louis explained everything in a really easy-to-understand way and talked me through the scan as it was happening, which helped put me completely at ease. The ultrasound was very thorough, and it was clear he really knows what he’s doing, nothing felt rushed, and he took his time to check everything properly. What I appreciated most was how calm and reassuring Louis was throughout the appointment. He made sure I understood what was going on, what the scan showed, and what the next steps might be, without using complicated medical language or making it feel overwhelming. The whole appointment felt professional but friendly, and I left feeling informed, reassured, and confident in the advice I was given. If you’re feeling nervous about having a varicose vein scan or don’t know where to start, I would 100% recommend seeing Louis. You’re in very safe hands.

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

Dr James Thing is a miracle worker—I am now walking almost completely normally for the first time in almost a year. I had a Baker's Cyst which he drained and injected. I had limped into his office, barely able to walk and I (almost) skipped out. He did a scan on my foot but wouldn't do an injection until I had an MRI. This is good medicine as he wanted to be sure he was injecting in exactly the right place, and indeed, he wanted to make sure an injection was the right thing to do (which it was). The foot is so much better. I am back to walking my normal 4 ½ -5 mile routes without much difficulty. Dr James Thing is a brilliant doctor! What I like is that you go in, he does an ultrasound to make a diagnosis, and if appropriate, he carries out the procedure there and then. No waiting for additional appointments at additional costs. Treatment and relief are immediate. That is amazing to find in this day and age.

Mr Kailas Munot

General Surgeon

I was a more complex patient for Mr Munot than usual and I had a consultation with Mr Munot where I was advised that he can definitely do the surgery but we’re not sure how the results will look and we probably won’t be able to get much implants in as it was for bilateral breast augmentation. However, once we booked surgery and went ahead etc I came out of surgery being told we could put a lot more then expected in and we think it’s gone really well so I was incredibly happy and reassured. 2 weeks later during the follow up I’m incredibly happy with the results so far and so was Mr Munot and also surprised with no creases etc from the incision due to the complexity of myself. No where near over the recovery yet or healing but so far so good and any concerns I’ve had mr Munot has responded asap which is really reassuring.

The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

Needed a routine hernia operation, didn't want to wait 4–6 months, chose Royal Free Private Patients based on surgeon's online profile and because profits go to NHS; also I have been an NHS patient at RF. Was seen quickly for initial consultation and got surgery appointment when I wanted it. Mr Iype did a tidy job of the surgery, I am now recuperating with no complications so far and very little pain. Anaesthetists were friendly and efficient, and Severo my nurse in my ward was helpful, reassuring and friendly. I had a ward room to myself, which my wife could stay in while I had the surgery. It was clean and roomy, though a little cold – take extra blankets. The lunch I was given after surgery was pretty good, and they were able to get a sandwich for my wife too as well as teas and coffees. All in all, went very well.

Fitzrovia Hospital

Cardiology, Gastroenterology, + 4 more

I came in today for surgery feeling incredibly nervous after a bad experience on the NHS previously, all I can say is I am so impressed with how different the process has been with the team today. Everyone from reception to the nurses to the anesthesiologist and of course Mr Banwell were genuinely fantastic and I can’t thank them enough. No question or ask was too much, I truly felt genuine care and warmth from all the staff. They checked on me regularly, reassured me constantly. My pain has been managed incredibly well and Mr Banwell’s precision has most definitely aided this too. I can’t be more grateful for everyone that cared for me today, Thank you all so much.

Mourne Private Clinic

Dietitian, Imaging (Scans), + 3 more

We first went 4 years ago with our first son and had 4 scans. We are pregnant again and just had our final scan which would be our 3rd/4th this pregnancy and every time we go the ladies are just a pleasure. So kind, so thorough and just lovely lovely people. We had Lisa today asked she is so nice, patient and a lovely person. There is usually a young girl at reception who is lovely but today there was a different lady who possibly was having a bad day as she was not welcoming not friendly. Possibly didn’t want to be at work and she had the impression she couldn’t be bothered. But it wouldn’t stop me from going as everyone else is always great

Cathedral Dermatology

Dermatology

The Clinic was a little difficult to find but once there the staff were excellent and very efficient. My appointment was on time and the waiting area was warm and comfortable. The consultant was very helpful and explained everything and answered all my questions. I wasn’t rushed or meant to feel unimportant. The nurse was helpful and reassuring. There had been an administrative problem that I had mentioned to the lady on arrival and that was completely sorted out by the time I left which was extremely efficient. I will have no hesitation on returning for a procedure in the near future. An excellent clinic

Mr Ricardo Peixoto

Ophthalmologist

My waiting time for tests and seeing my Consultant was minimal, especially considering the awful and treacherous snowy road conditions that day. Nursing staff were courteous, professional and friendly as was my Consultant, who even apologised for my waiting time, caused by the snowy/icy weather. My medical information/results were explained clearly to me and any questions were answered fully and satisfactorily. Everyone was respectful of me and my feelings . It was a courteous, friendly and extremely professional experience.

Mr Nibedan Biswas

Obstetrician & Gynaecologist

Went in for a endometrial ablation, was signed in quickly and was kept informed about what was going on and what to expect, during the procedure the nurses and the patient advocate Suki did a great job at distracting me and reminding me to breathe and relax my muscles, Mr Biswas kept me informed of what he was doing throughout the procedure and kept asking me where my pain level was, which was reassuring as I was quite anxious, had some time after to make sure I was fine, had a hot chocolate and some biscuits, then went home.

La Belle Forme

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

I had a breast reduction and uplift with Parkash Lohana in December 2025 and I am delighted with the results. All the staff here are so kind and friendly. Special shout out to Roslyn for how well she looked after me (and my very anxious mum!) on the day, Bernadette, Lisa, but everyone has been amazing. I'm still healing and had to come in for a same day appointment to have something checked and Belinda totally put me at ease and gave me really clear information. Honestly couldn't fault a single element of my experience!

Mr Allon Barsam

Ophthalmologist

I had Smartsight surgery with Allon Barsam about 2 months ago. The whole process from initial consultation, to surgery, to follow up appointments has been fantastic, and I would highly recommend OCL to anyone considering vision correction. You really get that premium, personalised feel here. Everyone I interacted with was kind, helpful and reassuring. I'm delighted with my new vision and the days of having to think about contacts and glasses feel like a distant memory. A heartfelt thank you to the whole OCL Vision team!

Dr Benjamin Shaw

Audiovestibular Medicine Practitioner

Referred by Dr Salma from CMC who suggested I saw Ben Shaw as she was very confident he was the right person to see at CMC too. I spoke to Emma his PA, very efficient when booking the appointment, kind & caring, a good start to the process made me feel reassured I was in the right place. Saw Ben Shaw and instantly I knew I was in the safest hands. Been having dizzy spells and some vertigo. He gave me a full examination, tested everything asked loads of questions then treated me on the spot. Highly recommended!

Dorset Heart Clinic

Cardiology

I noticed the cleanliness of the office and waiting rooms. A very polite gentleman dealt with our car parking charge and wished us well - this was noted too. We were also kept informed of why the appointment was slightly late - this too was most appreciated since others in the waiting room were going ahead of us despite having later appointments. Simple things do make all the difference. Appointment itself was efficient as was the subsequent X-ray test downstairs. All in all - very pleased.

Dr Dimitri J Hadjiminas

General Surgeon

Dr Hadjiminas is THE BEST CONSULTANT who goes ABOVE AND BEYOND to SECURE EXCELLENCE. He has a fantastic manner he is highly empathetic, super patient and communicates excellently with a gentle directness. He goes at your pace and he will help make the best decisions with you and on your behalf. He travels to top conferences and is up to date with most progressive treatments that can be offered. You will be lucky if you get on his list he is sought out by celebrities and royalty.

Dr Sundeep S Kalra

Cardiologist

I went for a routine checkup (ECG, stress MRI, blood tests) following my stent operation that Dr Kalra performed two years ago. As always, very thorough, great manner - anyone unlucky enough to have a heart condition will always be super lucky to have Dr Kalra look after them. I have no words to say how sincerely grateful I am to him for all he has done for me - highly recommended :-)