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Mr Michael Hughes

General Surgeon

Mr Hughes review. I recently underwent major abdominal surgery at Edinburgh Royal Infirmary’s Hepatobiliary Pancreatic ward under the care of Mr Mike Hughes and I am delighted to have the opportunity to provide this review. From our first meeting in the outpatients department at ERI, Mr. Hughes was clear and direct in his explanation of my diagnosis, the available treatment options and the risks and implications of the proposed surgery. While my initial prognosis had been bleak, meeting Mr Hughes gave me the confidence to go ahead with surgery to remove a pancreatic neuroendocrine tumour. He demonstrated not only outstanding medical expertise but took time to listen to my concerns and explain each step of the process with patience and clarity. His calm, reassuring manor and understated, “all in a days work” approach made, what was a terrifying situation for both myself and my family, more bearable and helped me approach surgery with confidence. Immediately following my surgery, Dr Hughes took the time to personally contact my wife to update her on my condition and explain his findings which she very much appreciated. During my three week hospital stay, Mr Hughes was attentive and genuinely interested in my recovery, frequently calling in unannounced at varying times of the day and night, to the extent that I looked forward to seeing and chatting with him and I attribute much of my positive recovery to the friendly advice and reassurance he provided at every step of the way. As a family, we were impressed by his entire team and found everyone we encountered to have the same exceptional level of compassion and professionalism which we feel stems from the exemplary role model found in Mr Hughes. We are truly grateful for the exceptional level of care, expertise and support I received. My survival is undoubtedly down to the knowledge and skills of Mr Hughes and his surgical team. However, the extent of my recovery and return to near normal health is due to his ability to connect and communicate on a human level and his reassuring, approachable manner throughout what could have been an impossibly frightening experience.

Dr Kirsten Mackay

Rheumatologist

Met Dr Mackay last week with worrying symptoms including stiffness, immobility, joint pain and fatigue. Dr Mackay’s caring manner put me totally at ease whilst she sought to hear my circumstances and relevant past history. A confident diagnosis of my symptoms as Polymyalgia was reached and a treatment plan quickly set out in a prescription. An additional issue; a rotator cuff injury in my left shoulder, made all the more painful by the onset of the Polymyalgia was part mitigated by Dr Mackay with an injection into the joint, bringing near instant relief and a reduction in pain. Having started the treatment plan, as correctly predicted my general symptoms are reducing and my overall well being is returning quickly. Can’t thank Dr Mackay enough for her kind, caring, knowledgable and overall professional competence. Very happy to recommend her services to others.

Professor Mike Thomson

Paediatrician

Professor Thomson saw my son who has had many months of wide ranging symptoms and a background of a genetic syndrome. We had already been through NHS services which had been traumatising and did not offer any solutions. In stark contrast, Professor Thomson was kind, compassionate, listened attentively and very quickly offered a comprehensive management plan to both investigate thoroughly and offer some relief in the mean time. My son and I felt at ease that we were in safe and very competent hands. We cannot recommend him enough. Thank you!

Avni Touch

Fertility Medicine, Osteopathy

Avni is absolutely brilliant and I cannot recommend her enough. She started treated me during pregnancy but I have continued to see her after. Avni is really caring and intuitive and the only osteopath that I have been to who really manages to address any pain that I have been experiencing. She doesn't insist that you come back week after week, unless the treatment specifically requires a few sessions. She takes a holistic approach to wellness and provides really useful tips and recommendations that have helped me in all aspects of life.

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 31 more

Such a positive experience at MUMS, I attended for a fetal medicine USS after concerns were seen at a private scan elsewhere. All the staff were professional, knowledgable and attentive. The venue was convenient and easy to find with parking. The fetal medicine consultant was extremely thorough and knowledgable. The whole experience was just so positive. I feel so much more reassured and positive now about my pregnancy. Thank you so much! I wouldn’t hesitate to attend this clinic in the future for any service offered.

Dr Tajvur Saber

Rheumatologist

My appointment with Dr Saber was calm and professional. She explained things clearly, answering my questions while sharing images and data on screen to aid understanding. During examination she talked me through what she was checking and why. Most importantly she adjusted her approach/communication and met me where I was. The whole appointment felt collaborative and I walked out of that appointment better informed than when I walked in. That’s a win Thank you, Dr. Saber.

Ms Evangelia Bakali

Obstetrician & Gynaecologist

I went in for ovarian cyst draining and overall check, for IVF. Ms Bakali went above and beyond, removing endometriosis (undiagnosed at this point) unpicked extensive adhesions from a previous operation. Freed my remaining fullopian tube, positioned my ovaries where they should be. I was provided with photos of surgery, so I could send to my IVF clinic. Due to Ms Bakali being so thorough, I conceived with IVF first time and now pregnant. We will be forever grateful.

Dr Teresa Castiello

Cardiologist

Dr. Castiello is a breath of fresh air after struggling for months with life-limiting Long Covid symptoms. In our Consultation she really listened to me, and is determined to investigate symptoms that previous specialists have brushed off. Even if nothing is found, I will know that no stone has been left unturned. It is clear that Dr. Castiello wants to help me get to the bottom of this and make sure that my heart is protected, which really means the world.

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

Had a right hip arthroscopy at Harley Street, and the whole experience was incredible. The scans leading up to the operation were immediately available, and surgery was booked at short notice. All the staff were incredibly friendly and made me feel comfortable and at ease about the operation. Post-operation care was brilliant, with physio and medications being arranged quickly, and overnight care being arranged as well. Unbelievably smooth experience

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

Very efficient, clean and high standard as expected. As an aside, I really did appreciate the way the receptionist wrote my date of birth on a piece of paper and asked me quietly if it was correct. I intensely dislike the way receptionists in surgeries etc shout out so loudly, "DATE OF BIRTH??" in public. No discretion or politeness anywhere as a rule. More importantly, perhaps, the doctor was very helpful, efficient and very kind.. Thank you.

Dr Andrew Cockbain

General Surgeon

Dr Cockbain is an amazing man, from first meeting him i felt reassured things would be ok. Dr Cockbain explained everything in detail regarding my surgery and making this horrible cancer journey a lot better, the sensitivity and compassion he has for his patients is second to none. 8 months now since I’ve had a partial gastrectomy and you wouldn’t even know, I’m back to being healthy. I cannot rate Dr Cockbain and his team highly enough.

Mr Enyi Ofo

ENT Surgeon

I saw Mr ofo following slow progress with the NHS (1+ year) and had side effects. Mr Ofo was amazing at taking all the existing test results and new ones for accuracy and creating a plan forward for me which has allowed me to get surgery and heal within a month. Extremely professional and thorough with his work would highly recommend. Anyone under his care and operated on by him is in amazing hands

Marris Medical

Pain Management, Breast Surgery, + 5 more

This is my second MRI scan with Marris Medical. As previously, my experience was excellent. Staff were so professional, friendly and immediately put me at ease. Premises was spotlessly clean. Equipment is state of the art. My report came the following day. Should I need a scan again, it would my go-to clinic without doubt.

Nuffield Health Tees Hospital

Orthopaedic Surgery, Breast Surgery, + 13 more

I have just had a follow up appointment with Mr Jafri, he was pleased with how I am. I have another follow up in 6 months. I have also finished my physio, Helen (my physio) was wonderful, always kind, thoughtful and extremely clever. Thank you so much to everyone involved in my operation, my hospital stay and physio. 🥰

Midland Eye

Ophthalmology

On arrival at Midlsnd Eye for cataract surgery l found the reception staff to be friendly and polite. Likewise the consultant and nursing staff were friendly, reassuring and informative. The operation went well and l shall definitely return to Midland Eye to have my other cataract removed.

Nightingale Hospital

Nursing, Nutrition, + 2 more

There should be more storage or shelf space in the bathrooms. A small food display for mid day snacks in the kitchen and more 1x1 therapy time and shortened group therapies All more fun group activities to enlighten the day. Some days are full on with therapy and overwhelming