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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Dr Sotiris Nicholas

Anaesthetist

Dr Sotiris Nicholas provided my anaesthesia for a C-section at the Portland Hospital and his care was exceptional. He was incredibly warm and reassuring, explaining everything clearly so I knew exactly what to expect. The entire process was painless, calm, and far more relaxing than I could have imagined. He stayed with us throughout the C-section, and despite working closely with the obstetrician, he chatted to us the whole time, keeping us both calm and helping us truly enjoy the birth of our baby. He even went above and beyond by taking beautiful photographs of this incredibly special moment. We will always remember the role he played in our baby’s birth and could not recommend him more highly to anyone looking for the right anaesthetist to support them during a C-section.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

I was scheduled day surgery on a Sunday and was told to report at Margate Hospital, St Peter’s Rd entrance. Being a Sunday, there was no one at Reception and although a sign said to go to another Reception, it was the wrong one. We asked someone who worked at the hospital and they did not know. Finally we found someone who did know and she directed us to the correct location. The appointment was for 12:30 (no food or drink prior) and the surgery didn’t actually take place until after 3pm. My opinion: 1. Not impressed with the directions and the scheduling; and 2. The surgeon and nurses were all absolutely wonderful, very efficient and professional, and made me feel confident that I was in good hands.

The London Clinic

Physiotherapy, Dermatology, + 13 more

had a fantastic experience at The London Clinic. The staff were warm, professional, and incredibly attentive from start to finish. The facilities are spotless and very comfortable, which made the whole process much easier. I underwent a gastroscopy and colonoscopy here, and everything was handled smoothly and with great care. The nursing team were especially kind and reassuring throughout. The London Clinic is exceptionally well‑organised, and the level of patient care is truly outstanding. I would highly recommend it to anyone looking for high‑quality medical treatment in a supportive environment.

Cyprus IVF Hospital

Clinical Genetics, Obstetrics & Gynaecology, + 2 more

I had a great experience at Cyprus ivf hospital. Aman was our coordinator and she was immediately responding to all our worries and questions. It is a clean and well equipped clinic. The prices were fixed and no extra expenses were placed. They let you now about the price from the beginning and you now as the procedure goes on, when and how much you have to pay. Transfer of the embryos took place only when the doctor was sure everything was ready. No rushing. They followed the correct protocol for my case and were always there for us any day any time! Thank you all very much.

Spire Washington Hospital

Cosmetic (Aesthetic) Medicine, Obstetrics & Gynaecology, + 1 more

I had a really positive experience at this clinic while receiving support for endometriosis and adenomyosis. From the moment I arrived, the staff were welcoming, professional, and compassionate. The care I received was thorough and reassuring, and I finally felt listened to and taken seriously. The clinic environment was calm and supportive, and everything was explained clearly throughout the process. I’m so grateful for the help and understanding I’ve received here, and I would highly recommend this clinic to anyone seeking specialist care for women’s health conditions

One Stop Healthcare

Pain Management, Breast Surgery, + 48 more

Appointment on 31/01/2026- 1. Poor mobile network at the reception area, irrespective of mobile network provider. 2. Staff at reception does not know who visitors can log to use wi-fi. In my case I need wifi to access BUPA app to provide treatment authorisation code. I had to walk outside in the rain to be able to get network. 3. Staff at reception gave the wrong consultation room. 4. Waited past appointment time and when back to query. Told appointment at a different consultation room. Always had issues at reception

Practice Plus Group Hospital, Ilford

General Surgery, Imaging (Scans), + 2 more

Paid privately for Hip Replacement, initial appointment was disappointing with an hour wait, and a non interested surgeon. A few blips along the way, upon arrival on surgery day, they had me down for a knee replacement not hip, staff on night shift not the friendliest, and thet x rayed the incorrect hip after the surgery. Day shift were great and surgery went well. I will say I expected more for paying privately however the main thing I've had my surgery instead of the ridiculous wait time on the nhs.

Dr Riyaz Somani

Cardiologist

I can not put into words how relieved I am to of had my operation, hopefully my quality of life will be much better! Dr Somani, you are an amazing surgeon, a pure genius, a remarkable man with an incredible bedside Manner, You are a lifesaver, a hero… you should be so proud of yourself and your team!! I can’t express in words alone how greatful I am to have been looked after so well by all the team, from walking through the door to my exit!! Thank you from the bottom of my HEART ♥️ 5stars all the way!!

Vermilion - The Smile Experts Kelso

Dental Care, Dentistry

All staff at Vermilion are friendly yet very professional. I had an emergency referral after losing four front teeth in a sports accident. Every step of my treatment was explained simply yet in detail. This was especially important for me, a stroke survivor, who has difficulty understanding things. My entire treatment was gentle and painless. I was looked after exceptionally well by reception staff, dental nurses, dentists, hygienists. Would recommend Vermilion Kelso 100%. Thank you

Mr Michael Kuo

ENT Surgeon

I had a consultation with Mr Kuo recently, which was a delightful experience. Mr Kuo was knowledgeable and had extensive experience. He patiently examined my throat with explanations of each step and responses to my concerns. To ascertain the cause, he also discussed with me some of my eating and drinking habits that could contribute to the symptoms. I left the consultation with a eased mood and confidence in elimininating the symptoms with his diagnosis and prescription.

Mr Shailesh Agrawal

ENT Surgeon

I went because I’d had an issue with my left ear for around 6-12 months I was give a quick examination and the wax was sucked out, I was sent for a hearing test and an mri scan in my ear canal. On my return visit I was prescribed some steroid drops which resolved the issue in around 48 hours and even though I completed the bottle I’ve had no problems since, this was all done within a short period of time and wasn’t drawn out.

Mr Mark Thomas

Orthopaedic Surgeon

I was sadly given some very upsetting news that Mr Thomas would not be able to help my condition and that I would have paralysis for life. Mr Thomas delivered this news in the most respectful manner and took the time to answer all of my questions during the appointment and afterwards. He explained everything in great depth, and I truly appreciated the time and care he gave

Mr Mazin Ibrahim

Orthopaedic Surgeon

I’m extremely grateful to Mr Mazin Ibrahim for my tibial plateau surgery. His care and communication were exceptional—he was consistently reachable and followed up closely in the weeks after the operation. It’s exceptional to have such great medical attention with such a friendly personality. I felt genuinely supported throughout and would highly recommend him.

Dr Vishal Mehta

Paediatrician

We visited Dr Mehta at HRI Women and Children's Hospital and waited 2 months for an appointment. He was very knowledgeable about my daughter's referral and had clearly read her file before we entered the room. His examination was thorough and next steps for further assessment clearly explained to me and my teenager.

Mr Bas Ranganathan

ENT Surgeon

fantastic service and the connection with Robin. Mr Ranganathan really put Robin at ease and made a very worried boy able to navigate through the care and process. Being Autistic, he needs that extra bit of understanding, to be in control and talk through things and the patience offered was amazing, thank you