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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Dr. Pallavi Latthe

Obstetrician & Gynaecologist

I visited for the reason of a displaced IUD. I was being told over and over by my GP that symptoms were nothing to worry about even when I suggested I felt was an infection. I was given a time frame of 7 weeks just for the SCAN to find it, let alone being referred to gynaecology to actually get it removed. I enquired with Spire and was given an appointment with Dr. Latthe for a consultation within 2 days. When I went to my consultation, Dr. Latthe sat and really listened to my complaints before doing anything. She took what I said into consideration, made me feel really comfortable and reassured my feelings about the situation. She managed the coil removal, despite it being tricky and made what is a generally very unpleasant experience as good as it could possibly could be. She explained what she was doing at each step, asked my preference on things and kept it as painless as possible. I was thrilled with the care I received from Dr. Latthe. I would recommend her to anyone, especially when it feels like your regular GP isn't listening and anxiety is getting the better of you. Thank you doctor, you're a legend :)

Newmedica Leeds

Ophthalmology

Newmedica Leeds. 5* Care from start to finish. My optician at Specsavers suggested it was time to consider cataract surgery and I was offered an NHS referral to my choice of providers. I chose Newmedica Leeds and just over 2-3 weeks later had an initial consultation at Newmedica. Unfortunately my high blood pressure caused some problems and delayed the first cataract operation to my left eye, after 4-5 weeks weeks I had surgery on my first eye and 5-6 weeks later my second eye was done. Without exception all of the staff I met at Newmedica were friendly, helpful, and very caring. The consultant who carried out the procedure on both eyes (Mr. Kamran Khan) took the time to explain the procedure and answer my questions. During the procedures he was reassuring and calmly explained what was happening. Both procedures were carried out successfully and my sight is so much better now. I would like to give a big thank you to Mr Kamran Khan and his team and my Optometrist Summer Elyoussfi and her team for all the care and attention I received. I have no hesitation in recommending Newmedica Leeds.

Dr Sukhjinder S Nijjer

Cardiologist

I recently saw Dr Nijjer at his Saturday morning clinic at Cromwell Hospital. I have been under his superb and excellent care since I had an ablation some two years ago. I practice preventative medicine so try to have well woman checks every 2/3 years. Dr Nijjer works in close association with my weight loss doctor at Cromwell and I have successfully lost three stone which is helping my heart health enormously. Dr. Nijjer is so caring, so thorough and doesn't miss one angle and is helping me return to good heart health. He's very detailed and I feel he is my safe port for being the best I can be at 71 years old. I would not trust anyone else with my heart health. He is world class and treats each patient with kid gloves.

Miss Hui-Ling Kerr

Orthopaedic Surgeon

When I was referred to Miss Kerr I had little hope of a positive outcome however from the first consultation I was given clear information on how and what surgical solutions would help me. At each consultation I left feeling confident that I would be able to live without the endless pain I had been suffering for years. I need further surgery as both the right and left sides of my lower spine were impacted but at 5 weeks post op to the right side I am feeling the benefits. The care and compassion I received was outstanding and I am strangely looking forward to the next stage. Miss Kerr is professional and considerate, and has already changed my outlook for the future for which I am very grateful.

Dr Richard Shaffer

Oncologist, Radiologist

I visited Dr Shaffer on recommendation from a fellow gym member as I developed lumps in both hands. My GP had advised me that they would not treat Dupytrens until my fingers actually began to contract. I had a 30 minute consultation at the Cromwell Hospital which resulted in advice to monitor my hands for 2 months to see if there was any deterioration. Very impressive service. Dr Shaffer was very clear that it was early in the condition. His advice to potentially ease off in the gym to avoid hand trauma was the not the best news for a gym addict! But clearly correct. I will now measure my hands movement and flexibility periodically and revisit if it shows signs of getting worse. Thank you

The London Dermatology Centre

Cosmetic (Aesthetic) Medicine, Dermatology

I felt very confident in Dr Chopra, which was reassuring, and having Stephanie observe the consultation was also positive for her professional development. The advice I received aligned with my own independent analysis using AI tools, particularly ChatGPT, which further reinforced my confidence in both the diagnosis and the prescribed treatment plan. Dr Chopra also addressed additional concerns beyond the initial reason for my visit, offering a broader treatment approach, which I appreciated. While I understand that diagnosing multiple issues within a half-hour appointment is challenging, the consultation was helpful and provided the reassurance and confidence boost I was looking for.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

I arrived early, as I was expecting to be seen in time, but my appointment was late ~45mins. I had discussed on the phone that I wanted to see someone who is going to be helpful with discussing menopause and other related issues. I was paying for the appointment myself, so I had high expectations. Unfortunately the time with the doctor felt rushed and I felt not heard. I had done a lot of research on holistic menopause care, and I felt that the doctor wasn’t in the same wave length with me. I was just advised to go and read more on menopause in two different websites. Examination was fine and straight forward, but to be sure of the diagnosis I will need futher procedures.

Mr Tony Chalhoub

Obstetrician & Gynaecologist

Tony performed a very complex robotic myomectomy and endometriosis excision. There were 10 fibroids present the largest of which was 14 x 14 cm. Before I was referred to Tony I was really worried about what all of this would mean for my fertility but I left the surgery with great outcomes with my fertility preserved and am now feeling better than I have in a very long time. Tony took the time to explain everything in great detail and goes above and beyond to ensure his patients are doing well. I feel very grateful to have been referred to him in one of the most challenging experiences of my life. Thank you!

Mr Robin Rees

Orthopaedic Surgeon

I had struggled with an ankle issue for months, so was referred to Mr Robin Rees. He quickly identified the issue and advised the best way to get it resolved. After my operation I expected pain but I had nothing - the scars are minimal and the recovery was 100x faster than I thought !!! I was back to full strength really quickly. Mr Robin Rees answered all my questions, put me at ease and was very clear from the initial consultation to sign off about what the whole process would be

London Gynaecology - Moorgate

General Practice (GP), General Practice (GP) (Video Consultation), + 1 more

I couldn’t recommend the clinic more highly. The time between diagnosis and treatment was impressively short. I received excellent support from the doctor throughout the process. My surgery went smoothly, and I recovered very quickly, returning to full health in no time. I’m incredibly grateful to the clinic and would absolutely recommend them to anyone who isn’t feeling well but can’t quite figure out what’s wrong.

Real You Medical Aesthetics Clinic

Cosmetic (Aesthetic) Medicine

I always feel relaxed when visiting this clinic, knowing I’m in expert hands. Dr Taylor-Barnes is attentive, professional, and highly knowledgeable across products, procedures, and treatment options. Her expertise inspires confidence, and I’m consistently delighted with the results. I highly recommend her for injectables, laser, or any aesthetic treatment. Outstanding care and results every time.

Gynae Expert

Obstetrics & Gynaecology

I would really recommend the Amara clinic. Miss Henderson was really understanding and very thorough as we discussed all the problems that I was experiencing. It was so refreshing to have the time to talk and not to feel rushed and feel that I was being listened to. Such a different experience from feeling like you’re being dismissed at the GP surgery.

The Walcote Practice

Dermatology, Diagnostics & Testing, + 14 more

I have been a patient for ten years and have always left a consultation feeling better informed and with a clear plan of action. The doctors take the time to listen and support appropriately. I have multiple chronic health conditions and the continuity of the Walcote doctors helps me to navigate the various NHS healthcare pathways that are required.

Dr Bhavik Modi

Cardiologist

Since Dr Modi did the stenting procedure, my symptoms have disappeared altogether. I cannot believe I was walking around with the symptoms wondering whether they were coming from my heart. I’m so grateful for the treatment he’s given to me and I’m very lucky to have sorted his advice. I wouldn’t hesitate to recommend to anybody. Thank you so much.

Dr Aashish Gupta

Paediatrician

Both Dr Gupta and the nurse that attended were absolutely incredible when examine our little girl Flo-Marie. He listened to me and I felt like I was finally being heard. It’s been a long rocky road for our Flo and also the family. So thank you, thank you from the bottom of my heart for listening and allowing us to be understood as a family.