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Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Mr Divyang Shukla

Orthopaedic Surgeon

Throughout my nursing career I have worked with many consultants in both the public and private sectors, I was exceptionally disappointed in the lack of care, compassion and empathy I was shown during my appointment! * He shook the previous patients hand, he did not even offer his hand to me, nor did he introduce himself. * He recorded the whole consultation on his phone without asking for consent. * He didn’t undertake a thorough examination, all he did was ask me to bend and straighten my leg, pushed my knee to see where the pain was. No assessing me walking, rotating nothing. * No assessing my pain, or asking what analgesia I take. * The treatment decision was made on an X-ray which is from 2024, I had to push for him to read my MRI from Oct 2025. Which he only skim read. * Said I need to stop exercising as it doesn’t help, I need to go on monjaro (which is clinically not advised for me with a HBa1C of 26!) for weight loss, and then I need a knee replacement. Also I need to eat less without asking what I eat. * Said arthroscopy would be futile, and the meniscal tear is part of life! Despite not looking at the MRI to see the extent of the tear. I then asked about having my 33mm cyst aspirated which he said he can arrange if I want it. Which I said I do! * I was out in less than 10 mins!!!

London Trusted Therapy Harley Street

Clinical Psychology, Hypnotherapy, + 1 more

I spent years dealing with anxiety and depression, convincing myself I didn't need therapy - partly due to the stigma around mental health, especially in my industry. By the time I reached out to Dr Olena, my anxiety was affecting my ability to do presentations and travel for work, things that were essential to my role in finance. Working with Dr Olena has been transformative. She used a combination of approaches tailored to what I needed - CBT and existential therapy initially helped me tackle my anxiety head-on. Within months, I was back to delivering presentations confidently and travelling for business again, things I'd been avoiding for far too long. For my depression, we've taken a different approach, incorporating DBT alongside existential therapy. Whilst this remains a work in progress, I'm in a significantly better place than when I started. Dr Olena helped me understand that therapy isn't about 'fixing' everything overnight - it's about having the right tools and support to navigate life's challenges. I only wish I'd overcome my reservations about therapy sooner. If you're in a demanding professional environment and struggling, I can't recommend Dr Olena highly enough. Her approach is practical, insightful, and genuinely effective."

Balance My Hormones

Endocrinology & Diabetes, General Practice (GP), + 1 more

I sought treatment after being refused by the state health care services here in Germany. They congratulated me that I was healthy when my bloodworm showed testosterone levels of 280ng/dL (cut off point for treatment is 220) and sent me on my way, feeling exhausted no matter how much rest or sleep I got I wasn’t able to be a good dad for my two little children which is heartbreaking for me. So I took matters into my own hands and settled on BMH after contacting a few provider. Extremely professional, the case manager Tal was consistently attentive, showed genuine interest in my case. After two blood tests over the course of six weeks I was accepted and within a couple of weeks thereafter started treatment. Well, what a life changing experience that was. If you have creaking joints, feel tired all the time, libido on the way out, just go for it. Become alive again. No need to live like that. Anyway, I hope that is convincing enough for you dear reader! State health services are no longer fit for purpose. Whether you get treatment is a financial decision and doesn’t reflect your suffering. So take your health into your own hands.

Mr Kuhan Rajah

Obstetrician & Gynaecologist

I have been suffering from painful and heavy periods since my teenage years, for over 20 years, without ever receiving a diagnosis or appropriate treatment. My experience changed completely after my consultation with Dr Kuhan Rajah. During the appointment, Dr Rajah carried out the scan himself and explained everything in a clear, thorough, and reassuring way. His depth of knowledge was evident, and for the first time I truly understood my condition and the treatment options available to me. The treatment he recommended has been extremely helpful in managing my symptoms and has made a significant difference to my quality of life. Dr Rajah is not only highly knowledgeable but also exceptionally kind and empathetic. I felt listened to and supported throughout the process, which meant a great deal after so many years without answers. I am genuinely grateful to have found him and would highly recommend him. I would also like to highlight how organised and efficient the practice is. Jo, his secretary, is very professional, responsive, and efficient, which made the whole experience smooth and reassuring.

GenesisCare Cambridge

Oncology

I was referred to Genesis by the NHS consultant oncologist to receive radiotherapy and hormone treatment for for my diagnosed advanced prostate cancer. I was seen very quickly at the Newmarket (Cambridge) branch of Genesis. The facilities are modern with state of the art CT and radiotherapy equipment. At all times the staff of all disciplines and specialties were extremely helpful and understanding. After 4 weeks (20 sessions) of radiotherapy my regular attendance finished. However I will continue to have regular reviews there with the oncologist and be given the specialist hormone therapy and other pills to be taken for 2 years. Another impressive feature at Genesis is the inclusion of gym sessions under personal guidance from two expert trainers. This is most helpful in countering the muscle loss resulting from hormone therapy. I am continuing with these sessions for some weeks after completing my treatment. In summary, Genesis Care has provided the highest possible standard of specialist cancer treatment and I would strongly recommend this organisation when radiotherapy treatment is needed.

Meadows & Wood Hearing Care - Worle

Audiology, Diagnostics & Testing

My hearing care assistant Claire was brilliant. I only made the appointment because I was spending New Year in the area from London and still had muffled hearing despite being under treatment for wax removal in both ears. I had already gone down the local NHS route, which uses only irrigation, to no effect and the private (Specsavers) route, which uses only micro-suction, with limited success after several visits. So I was delighted that with just one treatment of about twenty minutes at Meadows and Wood my ears were completely clear. Claire used both methods in appropriate combination to get the result I wanted. She was very pleasant, friendly and extremely professional and fully answered any questions I had. She was also careful to keep me informed of what she was doing at every point of the treatment whilst ensuring that there was no pain or discomfort. I would unhesitatingly recommend Meadows and Wood to anybody. The standard of treatment I received was so high that it might well be worth making the trip from London the next time I need their services!

Spire Montefiore Hospital

Dermatology, Breast Surgery, + 17 more

I had my hysterectomy 2.5 weeks after my initial consultation. My bleeding was so heavy that between Mr Pakarian and his amazing PA Emily, they managed to squeeze me in before Christmas. I saw him on my 6 week follow up and he said it was all a success. He said the fibroid was still there and that my previous treatment had not been effective at all. And he wouldn’t have recommended it in the first place as the fibroid was so big. He has now rectified the mistake and even apologised for the previous consultants error. He kept me informed the whole way through my time with him in letters to me and my GP and has said I can contact him anytime if I have any problems. I had the operation at Goring Hall and my consultations at Montefoire. Goring Hall were amazing and looked after me so well. It was like I was in a hotel. I can’t speak hugely enough about the staff I have encountered on this journey. And I am hugely grateful and appreciative of all the help and care I received.

GenesisCare Oxford

Oncology

Professor Plaha is an incredibly rare human being. Within 24 hours of my MRI scan being sent to him, he took responsibility for my care. The subsequent week, he met with me and guided me through my condition with a clear prognosis and a plan for treatment. He referred me onwards to other neurologists who were able to adapt my medication accordingly to ensure pre-operative stability. Along with his expert team, he operated to resect my tumour in a highly sensitive location with precision and success. He followed up after surgery with histology results and I have recently met with him at GenesisCare in Oxford, which promptly took place after my 3 month post operative MRI scan. In clinic, and as always - he exuded true warmth, humility, professionalism and integrity. He is a true specialist in his field and I am gracious to be under his care. Where anyone is looking for a true expert in his field in difficult and challenging circumstances, you must go no further.

HCA Healthcare UK The Harley Street Clinic

Breast Surgery, Cardiology, + 9 more

I’m grateful to Mr. Tsepov, Vicky, Nadia, and the full medical team for the care I received across my surgeries. From the first consultation to post-op support, I felt looked after in a steady, consistent way. Mr. Tsepov explained the plan clearly, set realistic expectations, and answered my questions without rushing. His calm and confident manner helped me feel safe, especially during moments where I felt anxious. Vicky, the nurse, was outstanding. She was attentive, warm, and reassuring. She noticed what I needed and acted quickly. That kind of care matters when you feel vulnerable. Nadia, Mr. Tsepov’s PA, was organised and responsive. Communication was clear and quick, and the admin side ran smoothly. That reduced stress at a time when I had limited energy. Thank you to everyone involved. I felt respected, listened to, and cared for as a whole person, not a task.

Diverse Minds Clinic

Psychiatry

I had a great experience with Dr Cappai at Diverse Minds Clinic. She listened to all my concerns and gave me good advice on therapy and pharmacological treatment. I conducted some research before booking with Diverse Minds Clinic, and I was reassured because the clinic is registered with the CQC (unlike some other popular services in London), and Dr Cappai also works in the NHS as an ADHD specialist. The building in central London, Harley Street, is very elegant, and I felt comfortable during the long assessment (I had a 3-hour ADHD and ASD assessment), and Dr Cappai allowed some breaks and ensured I was at ease. The appointment started on time, and the report was very thorough. I am happy with the service. I cannot recommend it highly enough.

Lokman Hekim Health Group

Anaesthetics, Audiology, + 48 more

Merhabalar. Yaklaşık 10 aydır Ankara Lokman Hekim Hastanesi Sincan şubesinden kanser tedavisi alıyorum. Bu süreç boyunca hastanede aldığım tüm sağlık hizmetlerinden çok memnunum. Başta tedavimi yürüten değerli doktorlarım olmak üzere, tüm hastane ekibi her zaman güler yüz ve profesyonel yaklaşım sergiledi. Özellikle değerli doktorlarım Rafet Özay, Yusuf Açıkgöz, Onur hoca, hemşire ablalarım Fatma abla, Sümeyye abla , Merve abla, Ayçe abla, Seda abla , Elif abla, Fethiye abla ve tüm ekip için, tercümanımız Aytolkun ablaya emeklerinden dolayı teşekkür ederim. Tedavi sürecim boyunca hem tıbbi hem insani anlamda kendimi güvende hissettim. Ankara Lokman Hekim Hastanesini gönül rahatlığı ile herkese tavsiye ederim.

Mr Matthew Oakley

Orthopaedic Surgeon

Mr Oakley was clear from the start as to what my knee replacement involved, not shying away from the pain I would be in. This was greatly appreciated as I’m not a one for people trying to gloss over of things. He was very kind and also had a sense of humour, together with being totally professional. He came to see me before and after the operation and again before I left hospital after my 2 day stay. I had an 6 week appointment after my op and Mr Oakley was as nice and helpful then as the first time I met him. All in all I have been extremely impressed with his care, also that of the lovely nurses and other staff at the Nuffield in Hereford.

Nuffield Health The Manor Hospital Oxford

The Manor Hospital appeared clean, pleasant environment and staff were friendly. There is however one major issue - Car Parking. I nearly missed my appointment despite arriving 35 minutes prior. The car park does not appear adequate for the volume of patients and staff. A vehicle had been parked and blocked the car park, presumably because they thought were going to miss their appointment. This was resolved by creating a one way system which finally allowed me to, by luck, get a space. As an improvement it might be good if when booking, the booker tells the patient of possible alternative car parks in the area that they might have to use?

Dr. Claudia Maizen

Orthopaedic Surgeon

We would like to extend our sincere thanks to the doctor for the excellent care provided to our daughter. From start to finish, everything was handled with professionalism and kindness. The explanations were clear, simple, and easy to understand, which we truly appreciated. The doctor had a friendly and professional manner and was extremely informative and helpful throughout the visit. We also received very good recommendations for further rehabilitation. We could not have asked for a better doctor or better care for our daughter’s visit regarding her medial elbow bone fracture.

Dr. Charlotte Ridout

General Practitioner

The Deben private GP service was thoughtful and reassuring throughout. Treatment was prescribed promptly in anticipation of a potentially serious issue, with careful and attentive follow-up, and an appropriate referral arranged swiftly. The doctor listened closely, showed genuine empathy, and took time to understand how the symptoms were affecting overall wellbeing. There was no sense of being rushed, and everything was explained clearly and calmly. Overall, Deben delivered a supportive, patient-centred experience - calm, kind, and reassuring from start to finish.