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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Dr Alek Nikolic

Cosmetic (Aesthetic) Medicine, Dermatology

20/10 I was recommended to Dr Alek by multiple friends, including one who is a doctor herself and trained under him. He came highly, highly recommended and is known as the best in the business — and I can completely understand why. From the moment I walked into the practice, I was warmly greeted by Sam, the practice administrator. She was friendly, welcoming, and made me feel right at home. Thank you, Sam! I’ve seen many aesthetic doctors and practitioners before, and Dr Alek is by far the best I’ve ever experienced. Previously, consultations felt rushed — numbing cream applied, a quick question about what I wanted, and straight into the procedure. With Dr Alek, it was completely different. We began with a thorough consultation where we discussed my concerns, the procedures I was interested in, and everything I’ve previously had done — including where, when, and any medications I’m on. He then did a full facial assessment, looking at proportions, symmetry, and structure. He carefully felt for any existing filler or lumps, explained what they were, and clearly walked me through what we can and can’t do moving forward. Everything was explained in a way that was detailed yet easy to understand. We created a thoughtful plan of action together, and what stood out most was that he never once tried to “sell” me on anything — something I’ve experienced with every other practitioner before. It’s immediately clear that he truly cares about his patients, has an incredible passion for what he does, and an exceptional eye for detail. He really knows his craft. Today we did Botox, and it was genuinely pain-free. He is precise, intentional, and incredibly gentle. As soon as I left, I couldn’t wait to call my husband and tell him how amazing the experience was. I’ve now officially joined my group of friends who cannot recommend Dr Alek highly enough. Thank you, Dr Alek and team!

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

I went in today for my first ever colonoscopy. Although I was nervous, every staff member I met made me feel comfortable and at ease. there was a brief 10 minute wait before I saw the nurse, who was very informative about the procedure and took some recordings (blood pressure, heart rate etc.) before asking me some questions. After not very long at all I went into the room to have my procedure and Samer and his team were excellent in talking me through the process, what I might experience, and how long it would be. They regularly checked in on me throughout to ask how I was doing. Regarding the colonoscopy itself - overall I felt no pain at all really - some discomfort from the gas (which they make you aware of) but otherwise it was fine. I chose sedation rather than gas & air, and found this worked well for me. It is an odd sensation in general; but manageable. The procedure took maybe 20 minutes, before I was moved to recovery. The recovery nurse & all staff members there were very friendly. They read me my report, made sure I understood the results, and gave me some biscuits and squash (which I was grateful for after 24H of not eating!) - I was out from here after around 20 minutes, having no notable lingering side effects from either the medication or procedure. Overall, fantastic service from everyone. Thank you so much.

Dr Duncan Birth

Obstetrics & Gynaecology

Dr Duncan provides exceptional care. He made us feel so safe, reassured and happy throughout the process, from the first appointment to the birth and beyond. We are so grateful that we can say we had a magical experience due to him, completely stress-free and enjoyable. He was always available for any questions big or small and gave clear and quick replies. Dr Duncan is a lovely person who clearly loves what he does, which alongside his incredible expertise and experience, provides such comfort. His team and particularly Colette are also so wonderful and go above and beyond to help with any requests. I had a very swift and pretty much pain- free recovery from my Caesarean and the healing of my scar has far exceeded even my most optimistic expectations, which is no doubt due to the expert hands and the great care Keith took during the op. We would not hesitate to sincerely recommend to anyone and hope to go through this journey again with Keith and his team.

Thames View at Charing Cross Hospital

Allergy Medicine, Audiology, + 39 more

We met the excellent Mr Arthur Dalton who has known me since 2023 when he led the outstanding NHS team (which included the ICU nurses) that saved my life after a brain subarahcnoid haemorrhage and, again, in 2024, when my aneurysm needed recoiling and a flow diverting stent was also inserted . This time we sought his opinion to help us decide between two treatments for a brain meningioma, after two previous consultations at another private hospital had created confusion and anxiety,. As always, with impeccable professionalism and a warm approach, he explained the pros and cons of each procedure in relation to my particular case, allowing us to finally make the decision that suited us best. It is always deeply reassuring and an absolute joy to receive Mr Dalton’s opinion. We feel extremely lucky to have met him.

Spire Washington Hospital

Cosmetic (Aesthetic) Medicine, Obstetrics & Gynaecology, + 1 more

I had a really positive experience at this clinic while receiving support for endometriosis and adenomyosis. From the moment I arrived, the staff were welcoming, professional, and compassionate. The care I received was thorough and reassuring, and I finally felt listened to and taken seriously. The clinic environment was calm and supportive, and everything was explained clearly throughout the process. I’m so grateful for the help and understanding I’ve received here, and I would highly recommend this clinic to anyone seeking specialist care for women’s health conditions

Dr Babar Vaqas

Neurosurgeon

From literally first second of our introduction Dr Vaqas made me feel at ease and welcomed. It was a pleasure talking with him and I really felt he was listening to my concerns, he took a lot of time explaining every detail which I have never had before and I appreciate all his time he gave me. He explained my scan in great detail for me to understand and to be able to go ahead in addressing my issues going forward and he gave me the confidence to start! A very kind professional gentleman, thank you.

Peninsula Heart Clinic

Cardiology

My appointment with Dr Guy Haywood was very good. - Dr Haywood had read the briefing information I supplied about my condition. - Dr Haywood interviewed me to establish how my atrial fibrillation was affecting me. - Dr Haywood examined me and my ECG and then explained very clearly the available treatments and their limitations. I am now happy that I have a better understanding of my condition and the options open to me if my condition starts to impact my activities.

The Pregnancy Clinic

Obstetrics & Gynaecology

Visiting The Pregnancy Clinic has been an amazing experience for both of us. The team is professional, friendly, and genuinely caring, which made my partner feel comfortable and supported throughout the pregnancy. Professor Ranjit Akolekar takes the time to explain everything clearly and answer all our questions. The clinic is modern, clean, and welcoming. I highly recommend The Pregnancy Clinic to any couple looking for excellent care during this special journey

Mr Robert Gleeson

Orthopaedic Surgeon

Mr Gleeson performed an ACL reconstruction on my right knee nine years ago. Since that surgery, I have experienced no ongoing issues and often forget that the knee was ever injured. After recently rupturing my left ACL, I did not hesitate to book a consultation with Mr Gleeson, as I was confident in his expertise and the excellent outcome of my previous surgery

Dr Milan Anjanappa

Oncologist

I obtained all the information I needed to make a decision on how to move forward with my treatment. Doctor Anjanappa explained everything very clearly and patiently and answered all my questions. The Carebit video failed a couple of times and it was not always easy to hear the specific details of what Dr Anjanappa was saying.

Mr Chakri Munipalle

General Surgeon

I was little nervous attending my appointment today. Mr Munipalle was very friendly and professional greeting me with a handshake and a smile which put me at ease, He explained surgery in great detail and I left feeling alot less nervous about future surgery. Thank you Mr Chakri Munipalle.

Dr Joseph Davar

Cardiologist

Dr.Davar has complete mastery over all oconditions of the heart. He has diagnosed correctly every stage of my heart's deterioration and each time he has directed me to the right surgeon to correct the problem. With all my complications my heart is still pumping away thanks to Dr.Davar!

Ms Anna Moon

Orthopaedic Surgeon

Ms Moon listened to my concerns regarding the pain in my hands and how it was effecting everyday things . I previously saw Ms Moon several years ago. So could see how much worse the pain was. Organised nerve induction tests. Came out feeling at last someone is listening.

Professor Raj Persad

Urologist

Reassured me and explained everything throughout. Spoke clearly and in simple terms so I could fully understand what was going on. It is important as a patient to have confidence in your doctor and I did. Thankyou for taking me through this process, highly recommended.

Dr Basil Issa

Diabetes & Endocrinology Specialist

Dr Issa was very professional, open and transparent about my need to lose weight an what the treatment he recommended would (and would not achieve) based on his experience as well as the likely and more common side-effects before starting