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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

The staff at the Harborne were all very polite and approachable upon entry - I was checked-in by the reception staff, James, and told to wait until called through by nurses for my appt (I had pre-registered online via the email sent to me). I arrived later than I wanted at 09:29 for my 09:30 appt - but thankfully was called through at about 09:31 by nurse Nicole. Nicole greeted me pleasantly and confirmed my details before leading me through the outpatient department and introducing me to Mr Marsh. Mr Marsh asked for the reason for my visit and I explained I was visiting for foot pain, and gave some brief history regarding the reoccurring issue. He was attentive and took notes, then said we’d get X-rays done and referred me to the imaging depart at the Harborne. I was instructed to take a form with me to organise the x-ray for same-day. At imaging I was met by receptionist Nang who happily processed my request for X-ray and was instructed to wait until a member of the imaging team would call me through. I waited roughly 10 minutes until a member of the imaging team, Carina(?), called for me and was lead through to x-ray. Being autistic and awful with understanding verbal commands, I asked if Carina could demonstrate what she needed me to do or to simply just move me where she needed me to - she was very understanding and gentle, and ensured I had time to understand what was being asked of me. With x-rays done I went back to the outpatient desk and asked the nurses if I needed to wait for anything else or to arrange another appointment, I was told to wait at main reception and Mr Marsh would review my x-rays and call me back in to discuss. I was called back in to Mr Marsh by nurse Ru who was amiable when calling for me, and lead me back to Me Marsh. Mr Marsh explained what my x-rays meant and what he’d observed, confirming a suspicion my podiatrist had in 2024 regarding some odd bone formation which may be leading to my reoccurring pain. He then referred me back for an MRI and wanted to see if that could be done on the day. I was once again met with Nang at imaging, and she politely explained unfortunately there were no available slots for that day, and we arranged for the soonest I was available next. This was relayed back to Mr Marsh and I organised a follow-up appointment at the Harborne for a few days after the MRI was scheduled. Overall the staff were friendly, the atmosphere pleasant and professional, and I greatly appreciated the support of the staff I spoke with if I was unsure where/what I was supposed to do. I was extremely impressed by the fluidity of it all, and especially with the understanding of the staff.

Makewell MK

Allergy Medicine, Child & Adolescent Psychiatry, + 8 more

I found Jane’s Makewell account on TikTok initially when I started looking for other families of children who might have ADHD and got a good feeling from her & their ethos. I am so pleased we chose Makewell. Communication was fantastic and paperwork and replies were always timely. I got a phone call before from Emma, asking if we had any questions. Emma was really helpful, easy to talk to and helped us to get an understanding of the process. The building is lovely and not too overwhelming in size & easy to find. All the staff were so lovely. The ladies who we had our assessment with made us feel so at ease and it went at a very relaxed pace. Our daughter actually had a wonderful day and she felt like she had fun during her assessment. She was listened to and paid attention to- which for her is important. Our expectations were clear; sometimes you get your diagnosis and sometimes you have to wait and gather more information. Nothing felt rushed. We talked and talked and were able to fully explain our perspective. A QB test was provided. Excellent follow up was given. I would thoroughly recommend Makewell.

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

I didn’t like the change of rooms from admission to recovery and discharge. The rooms had no toilets so you had to walk out to the loo. In recovery I was left far too long and in a tiny pod room with no nurse button and with the side guards up which meant I couldn’t get out of the bed. I had to request my things be brought from another room somewhere and have no idea where my things were moved to and from between admission and discharge. I was not shown toilets in recovery. I had to shout for a good few minutes before the nurses heard me to get out of the bed due to the guards. I was given water and a jelly. No offer of food and just wanted to get out of there in the end. There were issues with my discharge but the nurses dealt with it well. It was the strangest private set up I’ve experienced and I’ve been in many hospitals in the area. I will say my admissions nurse was fantastic he was so attentive to detail and noticed a mistake with my labels and the address being wrong. I wish I got his name but he was Italian and really kind. Credit to the hospital

Caledonian Psychiatry

Psychiatry

I continue to see Dr Crocker post ADHD Assessment as I do not wish to see another Psychiatrist. Going for an Assessment can be nerve wracking and anxiety inducing but from the start I felt seen, heard, understood and wholly accepted. As someone who is very familiar with the mental health world as a previous practitioner, I can honestly say that I have never experienced such empathy, care, compassion, understanding and respect from a medical professional. I am never rushed and feel relaxed and comfortable about asking questions which he takes the time to answer. Decisions about treatment options are fully discussed and it is a collaborative process between me and him as to how we go forward. He genuinely shows interest in how things are going for me. Receiving a diagnosis of ADHD can feel daunting and isolating but I feel fully supported by Dr Crocker. I can't thank him enough.

Ms Katie Knight

Acupuncturist

Katie is such a kind and caring lady and skilled acupuncturist. I went to see her just prior to our second IVF embryo transfer, after recurrent miscarriages and years of infertility with no real knowledge of acupuncture but having read about the benefits for fertility. From the first email exchange to each session after that she really took time to listen and provided such encouragement and support throughout the entire process. The acupuncture was very relaxing and talking with her felt like I had support through the daunting experience of pregnancy after loss at a time when I was too afraid to confide in friends and family. She is very talented at what she does and puts you at ease from the first consultation - I can highly recommend booking some sessions with Katie especially for her fertility knowledge and expertise. Thank you!

Miss Radhika Krishnan

Ophthalmologist

I was surprised by the lateness of both my appointments, in particular the 2nd where nobody knew where she was until an hour after my appointment time. Not really the service you expect in a private hospital where I wasn’t even offered a glass of water let alone a cup of tea. The treatment offered was very old fashioned with very minimal results. There are many centres in the south offering much more advanced treatments for my particular problem however Miss Krishnan described these as light years away! I even gave the name and centre where I would like to be referred but this was not acknowledged with the mild improvement in a still extremely debilitating condition being seen as a win. Very disappointing and expensive exercise.

Spire Norwich Hospital

Breast Surgery, Cardiology, + 17 more

My last visit was for follow up and discharge. We were seen promptly, admin staff were efficient and curtious, Nursing staff were clear on the explanations of the investigations they were doing and professional throughout. Mr Sabatino was very clear on the results of treatment(which were excellent) the long term prognosis, what to look out for for and how to get back in contact if I had any concerns. I was very pleased with the consultation.

Skin Inspection

Dermatology, Gastroenterology, + 1 more

I visited the Skin Inspection clinic in Berkhamsted yesterday. It was the first time I went to a dermatologist so I was very nervous. I had some concerns that I wanted to have checked out. Dr Nina was very kind and she put me quickly at ease. All issues were thouroughly checked and I received useful advice on how to manage my specific concerns. I will definitely return for an annual check. I highly recommend Skin Inspection and Dr Nina.

North Wales Eye Specialist Centre

Ophthalmology

My appointment with Dr Bhargava started on time after a short examination with the nurse. The clinic is spotless and very welcoming. All the staff were incredibly professional and friendly especially as I had a fainting episode after my treatment, something I am prone to. I would like to thank the dr and his team for taking care of me, for their kindness and giving me the diagnosis I need to repair my tear duct. Would highly recommend.

Mr Daniel Urriza Rodriguez

Vascular Surgeon

I recently underwent vascular surgery and was extremely impressed with the care I received. The procedure was carried out professionally, and the entire team was reassuring, supportive, and highly skilled throughout. The service was excellent from start to finish, and I felt well looked after at every stage. I would highly recommend Mr Rodriguez and this vascular surgery team to others. Thank you for providing such outstanding care.

Ms Kerrie Ann McAllister

ENT Surgeon

I brought my 14 year old son as he had been having ongoing issues with his nose/breathing/symptoms for some time. Dr McAllister explained everything clearly and made us both feel at ease. His symptoms are so much better after she prescribed 3 different medications but she happily did further investigation to put my mind at rest. I honestly can’t recommend her highly enough. Very good at her job and a lovely bedside manner.

London Gynaecology - Moorgate

General Practice (GP), General Practice (GP) (Video Consultation), + 1 more

I was seen by Miss Marcus She was so understanding and supportive listen to my problem and talk me through each procedure that she was going to do I really felt she was interested in helping me and also get me to understand what the problem was. I care Pam’s devised which I was involved in which was so helpful. And Rosetta, the nurse was supportive and understanding, I am so grateful, thank you so much

Mr Arpit Patel

Orthopaedic Surgeon

After having successful knee replacement surgery I had a final consultation with Mr Patel. I am delighted with the result which is a significant life changer for my daily routines. I was apprehensive at first to undergo this major operation but was assured by Mr Patels confident manner and caring attitude. His personal attention to my condition was very reassuring and much appreciated.

Mr Salil Achyut Umranikar

Urologist

Mr Umranikar was exceptionally professional throughout my consultation. He listened carefully, was thorough in his assessment, and I never felt rushed. His bedside manner was excellent and he was considerate and understanding at every stage. It is clear he is genuinely passionate about delivering the best possible patient care. I would not hesitate to recommend him.

Mr David John Allen

Orthopaedic Surgeon

Taken on time, asked the questions I wanted to ask Mr Allen related to my recent operation , Mr Allen took time to go over everything in detail and went over my pre and Post X-rays with me, he also covered any further rehabilitation I had concerns about and reassured me I had no problem moving on in the future.

Mr Iain Packham

Orthopaedic Surgeon

Mr Packham is professional, helpful and supportive. I value his opinion and the advice he gives or has given in relation to my shoulder issues. He operated on my shoulders many years ago and I am thankful that I am still able to have his guidance regarding my current shoulder concerns.