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Queen Square Imaging Centre

Diagnostic Pathway – Cardiac, Imaging (Scans), + 3 more

I am writing to share my experience with my MRI appointment last Friday. Unfortunately, it was not a smooth or positive experience. The day before my appointment, someone called to delay my scheduled time by 45 minutes. However, I was unwell and resting, so I missed the call. There was no text message or email notification, which meant I did not receive any confirmation of this change. On the day of the scan, I left home according to my original appointment time and was already on the train when I finally received a call informing me about the delay. To avoid wasting time, I arranged something else to do during that 45-minute gap. However, while I was in the middle of that task, I received another call saying that my original slot was now available and asking me to come immediately. This constant back-and-forth was very frustrating. I have my own schedule and time management, I cannot simply drop everything whenever the center calls. When I finally arrived at the center at the new delayed time, I found that the entrance was difficult to locate and once I reached reception, I still had to wait before being called in. During the scan itself, everything felt very rushed. The moment the scan ended, before I even had a chance to sit up, I was told to “hurry up” and leave because they were busy. This was especially difficult for me as I was having the MRI due to a concussion. After the scan, I felt dizzy and unsteady. Instead of being given a moment to recover, I felt pressured to move immediately. I had to retreat to the changing room to rest for a while before I could leave safely. Overall, the lack of clear communication, last-minute changes and rushed handling left me feeling very disappointed. I hope this feedback can help improve your scheduling system and patient care so others do not go through the same stressful experience.

St Joseph’s Hospital

Audiology, Cardiology, + 22 more

My wife is in hospital for an operation today and due to prior anxieties over NHS treatment, we asked the hospital for me to stay with my wife in the room throughout including overnight. They have been most accommodating and have bent over backwards to make it work and kept me fully informed throughout how the operation is going. The consultant was more than happy for me to ask questions both during consultations and the surgery today and has given great confidence that all will go as planned. Ward staff have been more than helpful to both of us and treated us as individuals and my wife has been provided a high level of care throughout.

One Ashford Hospital

Audiology, Cardiology, + 20 more

We were so impressed with the hospital. It was modern, clean, and we were welcomed so warmly by a nurse called Helen who somehow knew who we were and offered us a hot drink and clearly explained how the process of the appointment and procedure would look like. We were then taken to the room where Dr Shah and a second nurse called Yvonne welcomed us and Dr Shah explained clearly the assessment, the procedure, and dealt with us and and our newborn son with care and attention. The aftercare was also wonderful and we were given time and space to ensure our son had recovered before we left. Cannot recommend One Hospital and Dr Shah enough.

The Royal Free London Private Patients Unit

Breast Surgery, Cardiology, + 18 more

I have been very disappointed from the overall experience. I schedulled appointment with neurorologist Dr Bhattacharjee. The follow up appointment was very hard to scedule. His assistant told me that he would be available in 4 weeks for a follow up call without giving me specific appointment. She refused to see him earlier while I was stressed to receive feedback from MRI. She had been very confusing and nor professional and accurate in communication. I asked to download the images which have been very cimplicated . they are in a difficult format not supported by every computer and ofcourse not easy to send them to third parties.

Professor Arpit Jariwala

Orthopaedic Surgeon

I recommend Professor Jariwala wholeheartedly. I selected him on his resume based on his clear technical talent, but was even more impressed with his demeanour, which is massively positive for a patient. He took time to explain everything in perfectly pitched detail and made me feel very comfortable asking questions. Prior to the procedure i felt immensely confident in his hands. His aftercare was supportive and courteous. Genuinely a superstar who I would encourage my friends and family to consult in future.

Dr Asad Khan

Gastroenterologist

Hello every one. The staff was excellent in doing there jop, smiles on there faces, Dr. Asad exceplaind every thing I need to know about the whole procedure and that made me feel more secure. helping staff were very good in helping me around from the moment I enterd the Theatre until I left. Very polite and efficient staff at the recovery room. All in all professional people around me, I felt safe with no worries. I appreciate all the work you have provided to me . Thank you all. Mohamed S. 11/Sep/2025

Professor Yacoub Khalaf

Obstetrician & Gynaecologist

The staff at the hospital have been absolutely fantastic from start to finish. Every single member of the team we encountered was professional, kind, and incredibly supportive. From the reception staff who greeted us with warmth, to the nurses who provided such attentive care, and everyone in between, we always felt looked after and reassured. We are truly grateful to the entire team for making our journey such a positive one. Thank you all for your dedication and the outstanding care you provide.

Alien Aesthetics - Worcester

Cosmetic (Aesthetic) Medicine

I've been visiting 'Aien' for about 2 years now, I've used various beauty clinics and also some dental practices that offer aesthetic treatments, I can honestly say, Alien is the best one by far. They offer a great range of treatments, the staff are super knowledgeable and take great care to discuss what you would like to achieve - I have never been disappointed with the results. I think the best compliment I can make is that I recommended Alien to my daughter - I didnt take that decission lightly!

Dr. Emily Cary

General Practitioner

I’m so grateful to Dr Cary for her advice and generosity of care. I feel like I have my life back. My energy levels are the highest they’ve been in years, my sleep has improved which has a huge impact on my overall mental and physical well being, my mental clarity has improved but more importantly my migraines and ovulation pain have both been significantly reduced. I still have some hiccups but I hope they’ll balance out over time as it’s still early days on HRT.

Mr Ross Fawdington

Orthopaedic Surgeon

What a true gentleman he was from the first time we met to the post op. He takes time to explain the operation in detail and what to expect in every day language. I cannot thank him and his staff enough for the support and the neat cut in my hand for the operation he undertook. Mr Fawdington you are the most understanding surgeon I have had the pleasure of meeting. Regards.

Mr Niteen Tapuria

General Surgeon

I had quite a detailed discussion about the operation at the start and was worried about the scarring after the operation so Mr Tapuria spent time thinking about this and changed slightly the method to get the results I wanted. I felt very reassured especially as I had bowel cancer and had key hole surgery with do significant scarring.

Dr Bijan Shahrad

Paediatrician

I cannot speak highly enough of Dr. Shahrad. He is thorough, explains everything clearly, and has a wonderful bedside manner with both children and parents. Always calm and measured, he makes a huge difference during stressful times. I have complete confidence in his care and feel very fortunate that my daughter was looked after by him.

Mr Prasad Patki

Urologist

I had a nephrectomy operation in February 2025. During the prior consultation with Mr Patki I was advised details of the procedure which would be taking place and potential issues which could arise. The operation itself was carried out and the healing process resumed as expected. I felt assured throughout the whole traumatic process.

Acorn Andrology

Fertility Medicine, Urology

My recent visit was very professional and well organised. The staff explained the process clearly, and the test was carried out smoothly. I received my results promptly with helpful notes to understand what the numbers mean. Overall, I felt well looked after and reassured throughout the process.

Spire Liverpool Hospital

General (Internal) Medicine, Cardiology, + 17 more

I found the whole experience at the spire with Mr Singh and all the staff was very professional,caring,and felt the care l received was excellent.This was my third operation on my foot,and l feel each time l was looked after,the best l could of hoped for.Thank You Mr Singh,and all the Nurses.

Harley Street Hearing

Audiology, Ear Care

Jordan is my audiologist and has fitted my new Phonak Audeo Spheres. I previously had the pleasure of having Jordan's expertise in trying out the Widex Allures before I decided on the Phonaks. I couldn't be more pleased with Jordan's kind, professional care. Very much appreciated.