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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

Pure Sports Medicine - Moorgate

Nutrition, Osteopathy, + 4 more

I cannot recommend Erin Lahay highly enough. Over the past three months, she has helped me immensely with both shoulder and lower back pain. What sets Erin apart is her holistic approach. She took the time to thoroughly assess my body, running strength tests and identifying underlying issues rather than just treating symptoms. Her treatment combined soft tissue massage to relieve pain and a tailored exercise routine designed specifically for my needs. The results have been incredible - my pain has improved dramatically, and the changes have truly been life-changing. Beyond the physical improvements, Erin has also supported me mentally. She helped me shift my perspective on pain and has taught me not to give up on getting better. Her professionalism, empathy, and expertise have made all the difference. I can't thank her enough.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

Due to my individual circumstances there was some confusion in relation to payment and that spilled over onto me personally as well as causing stress across the whole procedure at the outset. This was resolved but exposes the fact that some attention needs to be paid to the way things are looked at and handles when the circumstances fall outside of the general conventions of the service provided. In the end it was all sorted out but the initial confusion and stress could have been avoided. I have no complaints but was a bit surprised at the apparent chaos at the outset. I have no idea if any one aspect was to blame, I think it was probably general confusion in relation to gaps in communication between the parties involved in payment etc.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

I recently took my 3-year-old to Kidswell when he was feeling unwell, and we had an excellent experience from start to finish. We were able to get a same-day appointment, which was excellent. The reception staff were warm, welcoming, and very helpful. The facilities are clearly designed with kids and their parents in mind—bright, comfortable, and reassuring. The doctor who saw us was efficient, thorough, and great with my son, taking the time to make sure we understood everything. The rooms were spotless and well-organized, which added to the sense of calm during a stressful moment. Overall, a very positive and reassuring experience. Highly recommend this clinic for anyone seeking quality care for their children

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I arrived 10 minutes early and found a parking space opposite the main entrance. I reported to reception who directed me the check in where I was booked in and directed to the waiting area. Only a couple of minutes later I was called for my scan, shown where to put my belongings and then directed to the MRI scanning room. Here I was explained thoroughly what would happen and then I went into the scanner for 15-20 minutes. When I came out I was told my results would be sent to my doctor in about 2 weeks and then advised I was free to go home. I have no complaints and don’t think you could improve on the service. Very well done to you all ⭐️⭐️⭐️⭐️⭐️ Bernie.

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

Our family has been patients of various members of the team at the Forbury Clinic for over 10 years. Something has changed in the past year, rather than feeling like you are listened to and being cared for it now feels much more like a business akin so a sausage factory. In and out the door as quickly as possible, barely space for questions and little to no bedside manner. It feels like profit over patients. The remainder of our appointment yesterday was in a stair well being led downstairs after being shunted from room to room. With a teenage that is appalling. They find it hard to ask questions in an environment like that.

Dr Simone Rofena

Obstetrician & Gynaecologist

We highly recommend Dr Simone Rofena. Finding the right doctor was not easy for us but as soon as we met Dr Rofena we knew he was the right doctor for our IVF journey, and he was perfect every step of the way. Dr Rofena combines a strong scientific approach guided by the latest research in the field with an extremely caring and kind manner. He follows a holistic approach (promoting acupuncture during the IVF cycle, nutritional advice and hypnotherapy) which made a huge difference to how we felt about the journey. We were extremely lucky to meet him and be under his care. Thank you Dr Rofena!

The Male Fertility Clinic

Fertility Medicine

I can not recommend this clinic enough. My partner SA was one of the last steps of our fertility. When the results came in at first we were confused and full of anxiety (and went into a deep Google black pit) - the consultation with Suzanne gave us the biggest sigh of relief and reassurance we needed with a plan of action to help boost our chances. Don’t rely on the internet to amp your anxiety, book that consultation after your SA to speak to someone who is an expert and can give you the “medical hug” you need.

Fitzrovia Fertility

Fertility Medicine, Obstetrics & Gynaecology

Ms Khanjani is just amazing! From the moment we met Shirin we felt re-assured and confident. Shirin guided us from the very start and was a breath of fresh air from previous clinics and consultants we had been under. To put it simply and as clearly as we can: Shirin is the best. We have no hesitation in recommending Shirin. Without Shirin we would not be pregnant today with our healthy twin girls. Thank you Shirin, you really have given us everything.

Mr Simon Radley

General Surgeon

Simon is amazing, I bonded with him immediately when we first met and I had complete trust in his hands. If it wasn’t for him I wouldn’t have got the opportunity to have surgery on my bowel, he’s caring and very understanding. I feel privileged to have been in his care, and would recommend him without hesitation His team at the Harborne are lovey, nothing was too Much trouble and I was well cared for

Dr. Lewis Raiman

Sport & Exercise Medicine Doctor

Dr Raiman has an excellent manner and is clearly very knowledgeable. He spent a good amount of time understanding me, the genesis of the condition and my experience of the pain and discomfort. This both meant that I felt listened to and supported, and that he was able to provide a clear and detailed diagnosis. I would highly recommend Dr Lewis Raiman for anyone with complex or chronic sports injuries

Mr Brinda Somanchi

Orthopaedic Surgeon

From start to finish my overall experience was 100% satisfactory. Everything was explained in detail by my Consultant. My operation was a great success and I felt at ease with everything, I could not have been looked after any better. Having had my operation 7 Weeks ago I feel a different person and that is down to my Consultant Mr Brinda Samanchi and his team. I cannot thank them enough.

Miss Syma Ahmed

Obstetrician & Gynaecologist

I was so nervous being post menopausal and having a bleed was very worried. The staff from beginning to end were ama ing . Miss S Ahmed mannerisms with me was so nice , taking the time to explain everything in detail , but keeping me calm , with a lovely smile. She gave me so much confidence in her , which did ease me as so nervous.

Mr Nick Kametas

Obstetrician & Gynaecologist

Dr. Kametas provided exceptional care throughout my pregnancy and delivery. He was knowledgeable, compassionate, and always took the time to listen and explain things clearly. His calm, confident approach made me feel supported every step of the way. I’d highly recommend Dr. Kametas to anyone seeking excellent obstetric care.

Dr. Toni Barakova

Obstetrician & Gynaecologist

I had an excellent experience at this gynecology clinic. The doctor was extremely friendly and professional, creating a comfortable and calming environment for patients. The doctor was very knowledgeable and attentive, taking the time to explain every step of the procedure and answering all questions with care.

Ms Erika Manzo

Obstetrician & Gynaecologist

The whole process was made very clear. What struck me most was the assurance I was given before I was anaesthetised. Never having had a general anaesthetic before I was nervous and Erika recognised this, held my hand and gave me the reassurance I needed before the operation.