4.88
1104 reviews

New Victoria Hospital 

184 Coombe Lane West, Kingston upon Thames, United Kingdom, KT2 7EG 

Overall Rating

Overall Experience

4.9

Friendliness

4.92

Wait time

4.75

Cleanliness

4.93

Top feedback

“New Victoria Hospital was lovely, the staff are amazing at each and every appointment. When I had my surgery everyone from the receptionist, to nurses, to the anesthesiologist were so friendly, professional and helpful. I would definitely go back for future surgery & would tell everyone to visit.“
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Welcome to New Victoria Hospital

Acupuncture
Cardiology
Dermatology
Ear Nose & Throat Surgery
Endocrinology
Gastroenterology
+ 22 more

About

New Victoria Hospital, located in Kingston upon the Thames, Surrey, is a private, charity owned hospital, and is one of the few remaining independent hospitals in the country. It has provided an excellent level of service to the local community for over sixty years and is frequently ranked by patients as one of the top private hospitals in London.

 

With excellent standards of quality patient care, the expertise and compassion of staff together with constant investment in the latest and best equipment enables us to have an uncompromising commitment to our patient's safety and comfort. In nearly sixty years the hospital has never had any cases of healthcare-acquired MRSA or MSSA bacteraemia.

 

Consultants & Specialities

The Hospital offers excellent speed of access and flexibility with a wide range of multi-speciality surgery and medical patients admitted, including emergencies.

 

There are in excess of 150 highly skilled consultants at the hospital with the main specialities being Orthopaedic Surgery, Gynaecology, General Surgery and Gastroenterology

 

In addition, the Hospital has Chest Physicians, Dermatologists, Dieticians, Endoscopists, Endocrinologists, ENT surgeons, Elderly Care, Haematologists, Oncologists, Oral & Maxillo-Facial Surgeons, Paediatricians, Pain Physicians, Plastic Surgeons, Podiatrists, Psychiatrists, Rheumatologists, Speech Therapists, Urologists and Vascular Surgeons.

 

Outpatient Services

 The Hospital's Outpatients and Clinics include:

Breast Clinics; Cardiac Diagnostics; Colposcopy and Loop Diathermy; Dietetics; Endoscopy Suit; Fetal Medicine Clinic; Hepatology; Intermittent Self-Catheterisation Clinics; Orthotic Service; Pain Management Clinics; Pathology Department; Pharmacy; Physiotherapy; See and Treat Hysteroscopy; Speech Therapy; Urodynamics Clinic; and Weight Loss Management & Bariatric Surgery Clinic.

 

Facilities;

 The Hospital facilities include:

 

2 Wards

The Alexandra Ward comprises 19 single bedrooms with en-suite bathrooms accommodating both inpatient and day-case patients.

 

Each room is equipped with piped oxygen, nurse call system, including assist and cardiac arrest calls, direct dial telephones, three levels of lighting, satellite television, WiFi and secure facilities for valuables.

 

The Charles Hutton Day Unit comprises 14 bays with shared bath/shower and toilet facilities, accommodating day-case patients. Each bay is equipped with piped oxygen, nurse call system, including assist and cardiac arrest calls, WiFi, iPads and valuables storage.

 

3 Operating Theatres (one Laminar Flow)

1 Endoscopy theatre

Imaging

Physiotherapy

Cardiac Diagnostic Facility

12 Consulting Rooms

6 Treatment & Diagnostic Rooms

Pharmacy

 

All rooms have:

 

TV (including Sky News and Sky Sports)

Radio

WiFi

En-suite bathrooms

Air conditioning and temperature control

Telephones

Secure facilities for valuables

Quality & Accreditations

 

New Victoria Hospital is committed to the provision of exceptional standards. New Victoria Hospital was the first in the country to introduce ISO 9001 Quality Assurance. The Hospital is also accredited for the quality of its service by CHKS Healthcare Accreditation and Quality Unit and certified ISO 9001:2015. The Hospital’s management of sensitive data is ISO 27001 accredited.

 

Patient Satisfaction

 The Hospital's patient feedback is independently monitored by an external company and in the last year, 98% of respondent patients said they were likely or extremely likely to recommend the Hospital to their family and friends and 98% said that overall nursing care was good or better. Compared to the other twenty-seven London private hospitals that also have their patient feedback independently monitored by the same company, the results are very significantly better and enable them to say unequivocally that they are, in the minds of their patients, the best private hospital in London.

 

Location

 The Hospital is extremely well located for travel connectivity - by road (just off the A3); by train (Kingston upon Thames & Raynes Park stations as well as Wimbledon underground are all close by for bus or taxi). There is also free visitor parking.

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Opening hours

Mon :
08:00 AM - 08:00 PM
Tue :
08:00 AM - 08:00 PM
Wed :
08:00 AM - 08:00 PM
Thu :
08:00 AM - 08:00 PM
Fri :
08:00 AM - 08:00 PM
Sat :
08:00 AM - 04:00 PM
Sun :
08:00 AM - 04:00 PM

Location

Sub-Specialties

Cataract
Foot & Ankle Surgery
Adult Ear, Nose & Throat Surgery
Aesthetic Medicine
Breast Surgery
Child & Adolescent Psychiatry
+ 54 more

Special Interest

Inguinal Hernia
Foot Pain
Rotator Cuff Injury
Shoulder Pain
Acid Reflux
Eczema (Atopic Dermatitis)
+ 212 more

Procedures

24 Hour Blood Pressure Monitor
Cardiac MRI
Cosmetic Gynaecology
ECG (Electrocardiogram)
ECG Monitor
Echocardiogram
+ 5 more

Treatments and Fees

Included
  • Performed by Consultant Radiologist
  • Same Day Appointments
  • Report within 24 Hours
Included
  • All Mammograms are double reports by Consultant Radiologists
  • BUPA Accredited
Included
  • State of the art 128 slice Siemens Somatom Definition AS CT Scanner
  • Same Day Appointments
  • Scan Report within 24 Hours
Included
  • Same Day Appointments
  • Scan Report within 24 Hours
  • For comfort and for patients with claustrophobia, we have a modern, wide bore, short tunnel scanner
  • Listen to your own CD music or the radio
+ 1 more
No results found

Reviews

4.88 Overall Patient Trust rating
Overall Experience
Friendliness
Wait time
Cleanliness
Cataract
9/1104
Inguinal Hernia
9/1104
Foot Pain
6/1104
Foot & Ankle Surgery
5/1104
Rotator Cuff Injury
5/1104
Shoulder Pain
5/1104
Acid Reflux
4/1104
Eczema (Atopic Dermatitis)
4/1104
Hernia
4/1104
Bunions (Hallux Valgus)
3/1104
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Overall Experience
(3/5)
Friendliness
(3/5)
Wait time
(5/5)
Cleanliness
(5/5)
Parking very limited, reception not particularly friendly or helpful. Was ignored for a good minute when I arrived while the receptionists had a chat. Could have been made up for if they were super friendly when they did greet me, but it was a bit cold and felt like i was disrupting her day...
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Overall Experience
(4/5)
Friendliness
(5/5)
Wait time
(4/5)
Cleanliness
(5/5)
Patient seen for:
Staff very polite and helpful.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
The New Victoria Hospital provided a lovely environment for the consultations I had, the surgery and the post operative /physio care. The staff were all very friendly, the hospital is very modern and light inside and spotlessly clean. I was never kept waiting for appointments. The room prior to surgery was like a hotel room and the food was excellent. This was the best private hospital I have had treatment in.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
There is nothing negative I can say. Professional and friendly Nothing was too much trouble.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Always such a lovely welcome on arrival and as soon as we got there the receptionist opened another counter. She then took time to show us exactly where we needed to go.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Good service.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Very nice hospital!
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
It’s a pleasure to be treated at the New Victoria. People are friendly abd professional, and I’ve always been made to feel welcome and comfortable.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
very good experience
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
New Victoria Hospital was lovely, the staff are amazing at each and every appointment. When I had my surgery everyone from the receptionist, to nurses, to the anesthesiologist were so friendly, professional and helpful. I would definitely go back for future surgery & would tell everyone to visit.
Read more
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