4.88
1,178 reviews

New Victoria Hospital 

184 Coombe Lane West, Kingston upon Thames, United Kingdom, KT2 7EG 

Overall Rating

Overall Experience

4.9

Friendliness

4.92

Wait time

4.76

Cleanliness

4.93

Top feedback

“All the staff there made me feel relaxed and happy! So kind and attentive. I can’t fault the staff or the great facilities one bit. “
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Welcome to New Victoria Hospital

Acupuncture
Cardiology
Dermatology
Ear Nose & Throat Surgery (Otolaryngology)
Endocrinology
Gastroenterology

About

New Victoria Hospital, located in Kingston upon the Thames, Surrey, is a private, charity owned hospital, and is one of the few remaining independent hospitals in the country. It has provided an excellent level of service to the local community for over sixty years and is frequently ranked by patients as one of the top private hospitals in London.

With excellent standards of quality patient care, the expertise and compassion of staff together with constant investment in the latest and best equipment enables us to have an uncompromising commitment to our patient's safety and comfort. In nearly sixty years the hospital has never had any cases of healthcare-acquired MRSA or MSSA bacteraemia.


Consultants & Specialities

The Hospital offers excellent speed of access and flexibility with a wide range of multi speciality surgery and medical patients admitted, including emergencies.

There are in excess of 150 highly skilled consultants at the hospital with the main specialities being Orthopaedic Surgery, Gynaecology, General Surgery and Gastroenterology.

In addition, the Hospital has Chest Physicians, Dermatologists, Dieticians, Endoscopists, Endocrinologists, ENT surgeons, Elderly Care, Haematologists, Oncologists, Oral & Maxillo-Facial Surgeons, Paediatricians, Pain Physicians, Plastic Surgeons, Podiatrists, Psychiatrists, Rheumatologists, Speech Therapists, Urologists and Vascular Surgeons.

 

Outpatient Services

The Hospital's Outpatients and Clinics include:

Breast Clinics; Cardiac Diagnostics; Colposcopy and Loop Diathermy; Dietetics; Endoscopy Suit; Fetal Medicine Clinic; Hepatology; Intermittent Self-Catheterisation Clinics; Orthotic Service; Pain Management Clinics; Pathology Department; Pharmacy; Physiotherapy; See and Treat Hysteroscopy; Speech Therapy; Urodynamics Clinic; and Weight Loss Management & Bariatric Surgery Clinic.


Facilities;

The Hospital facilities include:

 2 Wards

The Alexandra Ward comprises 19 single bedrooms with en-suite bathrooms accommodating both inpatient and day-case patients.

Each room is equipped with piped oxygen, a nurse call system, including assist and cardiac arrest calls, direct dial telephones, three levels of lighting, satellite television, WiFi and secure facilities for valuables.

The Charles Hutton Day Unit comprises 14 bays with shared bath/shower and toilet facilities, accommodating day-case patients. Each bay is equipped with piped oxygen, a nurse call system, including assist and cardiac arrest calls, WiFi, iPads and valuables storage.

  • 3 Operating Theatres (one Laminar Flow)
  • 1 Endoscopy theatre
  • Imaging
  • Physiotherapy
  • Cardiac Diagnostic Facility
  • 12 Consulting Rooms
  • 6 Treatment & Diagnostic Rooms
  • Pharmacy

 

All rooms have:

  • TV (including Sky News and Sky Sports)
  • Radio
  • WiFi
  • En-suite bathrooms
  • Air conditioning and temperature control
  • Telephones
  • Secure facilities for valuables
  • Quality & Accreditations

New Victoria Hospital is committed to the provision of exceptional standards. New Victoria Hospital was the first in the country to introduce ISO 9001 Quality Assurance. The Hospital is also accredited for the quality of its service by CHKS Healthcare Accreditation and Quality Unit and certified ISO 9001:2015. The Hospital’s management of sensitive data is ISO 27001 accredited.

 

Patient Satisfaction

The Hospital's patient feedback is independently monitored by an external company and in the last year, 98% of respondent patients said they were likely or extremely likely to recommend the hospital to their family and friends and 98% said that overall nursing care was good or better. Compared to the other twenty-seven London private hospitals that also have their patient feedback independently monitored by the same company, the results are very significantly better and enable them to say unequivocally that they are, in the minds of their patients, the best private hospital in London.

 

Location

The Hospital is extremely well located for travel connectivity - by road (just off the A3); by train (Kingston upon Thames & Raynes Park stations as well as Wimbledon underground are all close by for bus or taxi). There is also free visitor parking.

Opening hours

Mon :
08:00 AM - 08:00 PM
Tue :
08:00 AM - 08:00 PM
Wed :
08:00 AM - 08:00 PM
Thu :
08:00 AM - 08:00 PM
Fri :
08:00 AM - 08:00 PM
Sat :
08:00 AM - 04:00 PM
Sun :
08:00 AM - 04:00 PM

Location

Team

No results found

Sub-Specialties

Cataract
Foot & Ankle Surgery
Adult Ear, Nose & Throat Surgery
Aesthetic Medicine
Breast Surgery
Child & Adolescent Psychiatry

Special Interest

Inguinal Hernia
Foot Pain
Rotator Cuff Injury
Shoulder Pain
Sports Injuries
Eczema (Atopic Dermatitis)

Procedures

24 Hour Blood Pressure Monitor
Cardiac MRI
Cosmetic Gynaecology
ECG (Electrocardiogram)
ECG Monitor
Echocardiogram

Treatments and Fees

Included
  • Performed by Consultant Radiologist
  • Same Day Appointments
  • Report within 24 Hours
Included
  • All Mammograms are double reports by Consultant Radiologists
  • BUPA Accredited
Included
  • State of the art 128 slice Siemens Somatom Definition AS CT Scanner
  • Same Day Appointments
  • Scan Report within 24 Hours
Included
  • Same Day Appointments
  • Scan Report within 24 Hours
  • For comfort and for patients with claustrophobia, we have a modern, wide bore, short tunnel scanner
  • Listen to your own CD music or the radio

Reviews

4.88 Overall Patient Trust rating
Overall Experience
4.9
Friendliness
4.92
Wait time
4.76
Cleanliness
4.93
Inguinal Hernia
12/1178
Cataract
10/1178
Foot & Ankle Surgery
9/1178
Foot Pain
8/1178
Rotator Cuff Injury
7/1178
Shoulder Pain
6/1178
Sports Injuries
6/1178
Adult Ear, Nose & Throat Surgery
5/1178
Eczema (Atopic Dermatitis)
5/1178
Acid Reflux
4/1178
Hernia
4/1178
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Sort by:
Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
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(5/5)
Patient seen for:
Very positive
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(4/5)
Cleanliness
(5/5)
No complaints, found my whole experience rather pleasant. The nurses were kind and extremely helpful to my questions.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
A speedy and friendly environment. All staff very supportive.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Very fast and covid safe.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Very happy with the service
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Excellence
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Very well organised and professional service.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
I have been reviewed and operated on by Prof Imam in New Victoria hospital. Everyone was brilliant from Anna the receptionist to the lovely nurses in Alex Ward and the theatres' staff. Dr Ravlya was reassuring and made my arm pain free for a whole day. Prof Imam was very professional, extremely caring and more importantly very skilled!! Since having my surgery, 7 weeks ago, I was pain free except for a couple of days for the first time in 20 months!!! Today, I have an excellent range of motion and I could not thank the surgeon enough for the impeccable job!! I would like to thank everyone in the hospital.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Very good experience, great communication and all happened very quickly
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
All the staff there made me feel relaxed and happy! So kind and attentive. I can’t fault the staff or the great facilities one bit.
Read more
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