4.87
1014 reviews

New Victoria Hospital 

184 Coombe Lane West, Kingston upon Thames, United Kingdom, KT2 7EG 

Overall Rating

Overall
4.9
Friendliness
4.92
Wait time
4.74
Cleanliness
4.93

Top feedback

“Admitting nurse was helpful and friendly, kept me fully informed. This is the fourth time I’ve had surgery here and as always the treatment and the service has been exceptional.“
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Welcome to New Victoria Hospital

Urology
Cardiology
Dermatology
Speech and Language Therapy
Paediatrics/Pediatric (Children's Doctor)
General Practice (GP)
+ 22 more

About

New Victoria Hospital, located in Kingston upon the Thames, Surrey, is a private, charity owned hospital, and is one of the few remaining independent hospitals in the country. It has provided an excellent level of service to the local community for over sixty years and is frequently ranked by patients as one of the top private hospitals in London.

 

With excellent standards of quality patient care, the expertise and compassion of staff together with constant investment in the latest and best equipment enables us to have an uncompromising commitment to our patient's safety and comfort. In nearly sixty years the hospital has never had any cases of healthcare-acquired MRSA or MSSA bacteraemia.

 

Consultants & Specialities

The Hospital offers excellent speed of access and flexibility with a wide range of multi-speciality surgery and medical patients admitted, including emergencies.

 

There are in excess of 150 highly skilled consultants at the hospital with the main specialities being Orthopaedic Surgery, Gynaecology, General Surgery and Gastroenterology

 

In addition, the Hospital has Chest Physicians, Dermatologists, Dieticians, Endoscopists, Endocrinologists, ENT surgeons, Elderly Care, Haematologists, Oncologists, Oral & Maxillo-Facial Surgeons, Paediatricians, Pain Physicians, Plastic Surgeons, Podiatrists, Psychiatrists, Rheumatologists, Speech Therapists, Urologists and Vascular Surgeons.

 

Outpatient Services

 The Hospital's Outpatients and Clinics include:

Breast Clinics; Cardiac Diagnostics; Colposcopy and Loop Diathermy; Dietetics; Endoscopy Suit; Fetal Medicine Clinic; Hepatology; Intermittent Self-Catheterisation Clinics; Orthotic Service; Pain Management Clinics; Pathology Department; Pharmacy; Physiotherapy; See and Treat Hysteroscopy; Speech Therapy; Urodynamics Clinic; and Weight Loss Management & Bariatric Surgery Clinic.

 

Facilities;

 The Hospital facilities include:

 

2 Wards

The Alexandra Ward comprises 19 single bedrooms with en-suite bathrooms accommodating both inpatient and day-case patients.

 

Each room is equipped with piped oxygen, nurse call system, including assist and cardiac arrest calls, direct dial telephones, three levels of lighting, satellite television, WiFi and secure facilities for valuables.

 

The Charles Hutton Day Unit comprises 14 bays with shared bath/shower and toilet facilities, accommodating day-case patients. Each bay is equipped with piped oxygen, nurse call system, including assist and cardiac arrest calls, WiFi, iPads and valuables storage.

 

3 Operating Theatres (one Laminar Flow)

1 Endoscopy theatre

Imaging

Physiotherapy

Cardiac Diagnostic Facility

12 Consulting Rooms

6 Treatment & Diagnostic Rooms

Pharmacy

 

All rooms have:

 

TV (including Sky News and Sky Sports)

Radio

WiFi

En-suite bathrooms

Air conditioning and temperature control

Telephones

Secure facilities for valuables

Quality & Accreditations

 

New Victoria Hospital is committed to the provision of exceptional standards. New Victoria Hospital was the first in the country to introduce ISO 9001 Quality Assurance. The Hospital is also accredited for the quality of its service by CHKS Healthcare Accreditation and Quality Unit and certified ISO 9001:2015. The Hospital’s management of sensitive data is ISO 27001 accredited.

 

Patient Satisfaction

 The Hospital's patient feedback is independently monitored by an external company and in the last year, 98% of respondent patients said they were likely or extremely likely to recommend the Hospital to their family and friends and 98% said that overall nursing care was good or better. Compared to the other twenty-seven London private hospitals that also have their patient feedback independently monitored by the same company, the results are very significantly better and enable them to say unequivocally that they are, in the minds of their patients, the best private hospital in London.

 

Location

 The Hospital is extremely well located for travel connectivity - by road (just off the A3); by train (Kingston upon Thames & Raynes Park stations as well as Wimbledon underground are all close by for bus or taxi). There is also free visitor parking.

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Opening hours

Mon :
08:00 AM - 08:00 PM
Tue :
08:00 AM - 08:00 PM
Wed :
08:00 AM - 08:00 PM
Thu :
08:00 AM - 08:00 PM
Fri :
08:00 AM - 08:00 PM
Sat :
08:00 AM - 04:00 PM
Sun :
08:00 AM - 04:00 PM

Location

Sub-Specialties

Oral Surgery
Podiatric Surgery
Interventional Radiology
Irritable Bowel Syndrome (IBS)
Upper GI (Gastrointestinal) Surgery
Hand Therapist
+ 54 more

Special Interest

Torn Meniscus (Cartilage)
Pilonidal Sinus Disorders
Colorectal Cancer
Primary Sclerosing Cholangitis (PSC)
Trigger Finger
Rectovaginal Fistula
+ 209 more

Procedures

Musculoskeletal Ultrasound
Cosmetic Gynaecology
24 Hour Blood Pressure Monitor
Echocardiogram
Cardiac MRI
Pacemaker Surgery
+ 5 more

Treatments and Fees

Included
  • Performed by Consultant Radiologist
  • Same Day Appointments
  • Report within 24 Hours
Included
  • All Mammograms are double reports by Consultant Radiologists
  • BUPA Accredited
Included
  • State of the art 128 slice Siemens Somatom Definition AS CT Scanner
  • Same Day Appointments
  • Scan Report within 24 Hours
Included
  • Same Day Appointments
  • Scan Report within 24 Hours
  • For comfort and for patients with claustrophobia, we have a modern, wide bore, short tunnel scanner
  • Listen to your own CD music or the radio
+ 1 more
No results found

Reviews

4.87 Overall Patient Trust rating
Overall Experience
Wait time
Cleanliness
Friendliness
Cataract Surgery
20/1014
Cataracts
17/1014
Breast Consultation
8/1014
Cataract
6/1014
Gastroscopy
6/1014
Inguinal Hernia
6/1014
Eye problems
5/1014
Mole Check
5/1014
Moles
5/1014
Acid Reflux
4/1014
Hernia
4/1014
Shoulder Pain
4/1014
Tinnitus
4/1014
Bunions (Hallux Valgus)
3/1014
Ear Infections
3/1014
Psoriasis
3/1014
Rotator Cuff Injury
3/1014
Acne
2/1014
Arthritis (Foot)
2/1014
Arthritis (Shoulder)
2/1014
Blepharoplasty (Eye Lid Surgery)
2/1014
Bloating
2/1014
Breast lump
2/1014
Bunion (Hallux Valgus) Correction
2/1014
Deafness
2/1014
Ear Nose & Throat Surgery
2/1014
Ear Wax
2/1014
Ear Wax Removal
2/1014
Foot & Ankle Surgery
2/1014
Foot Pain
2/1014
Head and neck lumps
2/1014
Hearing Loss
2/1014
Allergic Rhinitis (Hayfever)
1/1014
Andrology
1/1014
Benign Paroxysmal Positional Vertigo (BPPV)
1/1014
Biopsy Procedures
1/1014
Blepharitis
1/1014
Blepharoplasty (eye lid surgery)
1/1014
Breast Cancer
1/1014
Breast Screening (Mammogram)
1/1014
Bunionectomy
1/1014
Bunionette Deformity Correction
1/1014
Coeliac Disease
1/1014
Colonoscopy
1/1014
Complex Cataract Surgery
1/1014
Cryotherapy
1/1014
Cysts
1/1014
Dislocated Shoulder
1/1014
Dizziness
1/1014
Eczema (Atopic Dermatitis)
1/1014
Eczema (atopic dermatitis)
1/1014