New Victoria Hospital 

184 Coombe Lane West, Kingston upon Thames, United Kingdom, KT2 7EG 

Overall Rating

Overall Experience

4.91

Friendliness

4.92

Wait time

4.77

Cleanliness

4.94

Top feedback

“Overall a good experience “
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Welcome to New Victoria Hospital

Acupuncture
Cardiology
Dermatology
Ear Nose & Throat Surgery (ENT/Otolaryngology)
Endocrinology & Diabetes
Gastroenterology

About

New Victoria Hospital, located in Kingston upon the Thames, Surrey, is a private, charity owned hospital, and is one of the few remaining independent hospitals in the country. It has provided an excellent level of service to the local community for over sixty years and is frequently ranked by patients as one of the top private hospitals in London.

With excellent standards of quality patient care, the expertise and compassion of staff together with constant investment in the latest and best equipment enables us to have an uncompromising commitment to our patient's safety and comfort. In nearly sixty years the hospital has never had any cases of healthcare-acquired MRSA or MSSA bacteraemia.


Consultants & Specialities

The Hospital offers excellent speed of access and flexibility with a wide range of multi speciality surgery and medical patients admitted, including emergencies.

There are in excess of 150 highly skilled consultants at the hospital with the main specialities being Orthopaedic Surgery, Gynaecology, General Surgery and Gastroenterology.

In addition, the Hospital has Chest Physicians, Dermatologists, Dieticians, Endoscopists, Endocrinologists, ENT surgeons, Elderly Care, Haematologists, Oncologists, Oral & Maxillo-Facial Surgeons, Paediatricians, Pain Physicians, Plastic Surgeons, Podiatrists, Psychiatrists, Rheumatologists, Speech Therapists, Urologists and Vascular Surgeons.

 

Outpatient Services

The Hospital's Outpatients and Clinics include:

Breast Clinics; Cardiac Diagnostics; Colposcopy and Loop Diathermy; Dietetics; Endoscopy Suit; Fetal Medicine Clinic; Hepatology; Intermittent Self-Catheterisation Clinics; Orthotic Service; Pain Management Clinics; Pathology Department; Pharmacy; Physiotherapy; See and Treat Hysteroscopy; Speech Therapy; Urodynamics Clinic; and Weight Loss Management & Bariatric Surgery Clinic.


Facilities;

The Hospital facilities include:

 2 Wards

The Alexandra Ward comprises 19 single bedrooms with en-suite bathrooms accommodating both inpatient and day-case patients.

Each room is equipped with piped oxygen, a nurse call system, including assist and cardiac arrest calls, direct dial telephones, three levels of lighting, satellite television, WiFi and secure facilities for valuables.

The Charles Hutton Day Unit comprises 14 bays with shared bath/shower and toilet facilities, accommodating day-case patients. Each bay is equipped with piped oxygen, a nurse call system, including assist and cardiac arrest calls, WiFi, iPads and valuables storage.

  • 3 Operating Theatres (one Laminar Flow)
  • 1 Endoscopy theatre
  • Imaging
  • Physiotherapy
  • Cardiac Diagnostic Facility
  • 12 Consulting Rooms
  • 6 Treatment & Diagnostic Rooms
  • Pharmacy

 

All rooms have:

  • TV (including Sky News and Sky Sports)
  • Radio
  • WiFi
  • En-suite bathrooms
  • Air conditioning and temperature control
  • Telephones
  • Secure facilities for valuables
  • Quality & Accreditations

New Victoria Hospital is committed to the provision of exceptional standards. New Victoria Hospital was the first in the country to introduce ISO 9001 Quality Assurance. The Hospital is also accredited for the quality of its service by CHKS Healthcare Accreditation and Quality Unit and certified ISO 9001:2015. The Hospital’s management of sensitive data is ISO 27001 accredited.

 

Patient Satisfaction

The Hospital's patient feedback is independently monitored by an external company and in the last year, 98% of respondent patients said they were likely or extremely likely to recommend the hospital to their family and friends and 98% said that overall nursing care was good or better. Compared to the other twenty-seven London private hospitals that also have their patient feedback independently monitored by the same company, the results are very significantly better and enable them to say unequivocally that they are, in the minds of their patients, the best private hospital in London.

 

Location

The Hospital is extremely well located for travel connectivity - by road (just off the A3); by train (Kingston upon Thames & Raynes Park stations as well as Wimbledon underground are all close by for bus or taxi). There is also free visitor parking.

Location

Opening hours

Mon :
08:00 AM - 08:00 PM
Tue :
08:00 AM - 08:00 PM
Wed :
08:00 AM - 08:00 PM
Thu :
08:00 AM - 08:00 PM
Fri :
08:00 AM - 08:00 PM
Sat :
08:00 AM - 04:00 PM
Sun :
08:00 AM - 04:00 PM

Team

No results found

Sub-Specialties

Foot & Ankle Surgery
Cataract
Adult Ear, Nose & Throat Surgery
Shoulder & Elbow Surgery
Laparoscopic (Key-Hole) Surgery
General Dermatology

Special Interest

Inguinal Hernia
Foot Pain
Bunions (Hallux Valgus)
Rotator Cuff Injury
Shoulder Pain
Sports Injuries

Procedures

24 Hour Blood Pressure Monitor
Cardiac MRI
Cosmetic Gynaecology
ECG (Electrocardiogram)
ECG Monitor
Echocardiogram

Treatments and Fees

Included
  • Performed by Consultant Radiologist
  • Same Day Appointments
  • Report within 24 Hours
Included
  • All Mammograms are double reports by Consultant Radiologists
  • BUPA Accredited
Included
  • State of the art 128 slice Siemens Somatom Definition AS CT Scanner
  • Same Day Appointments
  • Scan Report within 24 Hours
Included
  • Same Day Appointments
  • Scan Report within 24 Hours
  • For comfort and for patients with claustrophobia, we have a modern, wide bore, short tunnel scanner
  • Listen to your own CD music or the radio

Reviews

4.89 Overall Patient Trust rating
Overall Experience
4.91
Friendliness
4.92
Wait time
4.77
Cleanliness
4.94
Foot & Ankle Surgery
16/1324
Inguinal Hernia
16/1324
Foot Pain
14/1324
Cataract
10/1324
Bunions (Hallux Valgus)
9/1324
Adult Ear, Nose & Throat Surgery
8/1324
Rotator Cuff Injury
8/1324
Shoulder & Elbow Surgery
6/1324
Shoulder Pain
6/1324
Sports Injuries
6/1324
Eczema (Atopic Dermatitis)
5/1324
Hernia
5/1324
Laparoscopic (Key-Hole) Surgery
5/1324
Acid Reflux
4/1324
Allergic Rhinitis (Hayfever)
4/1324
General Dermatology
4/1324
Arthritis (Foot)
3/1324
Bladder Pain
3/1324
Breast Lump
3/1324
Gallstones
3/1324
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Patient seen for:
Overall a good experience
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Overall Experience (5/5)
Friendliness (5/5)
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Very nice hospital clean and easy to park.
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Overall Experience (5/5)
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Fantastic communication pre and post my daughters appointment. Friendly staff on arrival and very clean.
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Overall Experience (5/5)
Friendliness (5/5)
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Efficient and professional service.
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Overall Experience (5/5)
Friendliness (5/5)
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The hospital is very welcoming, clean and bright. The staff is more than helpful and friendly
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Overall Experience (5/5)
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Excellent Hospital
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Overall Experience (5/5)
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Excellent overall - as always
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Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
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Was great, easy to park and reception were very helpful.
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Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
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Very efficient check in and the hearing test was explained very well.
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Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Patient seen for:
Very good all around
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