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Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

Dear Management Team, I am writing to formally express my disappointment regarding the experience my son and I had during our visit to Prime Medical last night. Upon arrival, we were waiting for more than 20 minutes for basic procedures such as checking blood pressure and other preliminary details. During this time, I was seated in the waiting area with my son. I observed the nursing staff engaged in personal conversations among themselves, while patients continued to wait. What was most concerning was that a family who arrived after us was allowed to enter directly before us. One of the nurses clearly saw that I had arrived earlier and was waiting for my turn, yet no action was taken. As a frequent patient of Prime Medical, I did not expect such rude and unprofessional behavior. Eventually, I tried to enter Dr. Geetika’s room when my turn should have come. However, a lady nurse stopped us very rudely and allowed another family to enter, stating they had an appointment. This entire situation was handled without proper communication or courtesy, which made the experience very unpleasant and stressful for me and my child. The only positive aspect of this visit, as always, was the behavior of Dr. Om Prakash. I truly admire his professionalism, dedication, and the care he provides. He consistently treats patients with respect and prescribes medication appropriately based on the health condition. His conduct reflects the standard of care I expect from Prime Medical. I humbly request the management to take this complaint seriously and address the behavior of the nursing staff, so that no other patient has to go through a similar experience in the future. Thank you for your time and attention to this matter. I hope appropriate action will be taken.

Dr Sanjay Bhat

Urologist

Dr Sanjay at Al Zahra is professional, caring and very patient focused. I went to Dr Sanjay with a case of my ureter stents being replaced every 6-8 months after an initial stone removal by laser not done well by another hospital & doc (not mentioning names), where my upper ureter got damaged and developed a stricture. Dr Sanjay advised removal of the stricture through a surgery. We took time and other opinions to arrive on the fact that the surgery was unavoidable, to ensure any further complications or stents to support the ureter. Dr Sanjay was very patient and let us arrive on the decision ourselves and provided for a few months all the information in full transparency we needed to take a decision. I finally went through the laparoscopic surgery (4 hours+) and now under a recovery time frame hope all will be healed soon internally. I also would like to thank for his very caring staff and nurses at Al Zahra during and after my post procedure admission period. I am back on my feet and pray all will be well internally as well. I am writing a detailed notes because it’s been an anxious 2.5 years of visiting various docs and hospitals and procedures, and finally looks like there is a resolution, for what could have been a simple stone removal laser procedure by the first doctor at another place. But no one to blame here. Only to thank for now and pray to God for my complete healing, and for all patients out there to get the right first treatment because that matters when it comes to our bodies.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

I would like to share my feedback regarding my recent experience at Prime Medical. My overall experience with the doctors and hospital services has been very good. I have been visiting Prime Medical for the past 10 years, and I truly appreciate the quality of medical care provided. This feedback is not a complaint about the pharmacy staff, who I believe are doing their best. However, over the past one year, I have noticed a significant issue with the pharmacy services, especially during peak hours. The waiting time has become much longer than expected, often exceeding one hour. This is very difficult and exhausting for patients, particularly those who are already unwell and do not have the energy to wait for such long periods. I am sharing this feedback not only for myself but also to help improve the experience for other patients. I kindly request the management to consider increasing pharmacy resources or support during peak hours to reduce waiting time and improve patient comfort. Thank you for your attention and continued commitment to patient care.

Dr. Shalini Verma

Obstetrician & Gynaecologist

I am deeply grateful to Dr. Shalini Verma for her exceptional care and guidance throughout my pregnancy. From the very first consultation to the delivery day, she was calm, attentive, and incredibly reassuring. What truly stood out was her ability to make timely, well-judged decisions at every crucial moment. She never rushed anything, yet never delayed what mattered. Her clarity in explaining situations, treatment options, and next steps gave us immense confidence and peace of mind during a phase filled with natural anxiety. Because of her vigilance, experience, and proactive approach, my pregnancy progressed smoothly, and I was able to deliver a healthy baby right on time. She balances medical expertise with genuine empathy—something every expecting parent hopes for but rarely finds so consistently. We will always be thankful to Dr. Shalini Verma for safely guiding us through one of the most important journeys of our lives. I would wholeheartedly recommend her to any expecting mother seeking not just a skilled gynecologist, but a doctor who truly cares

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

When I was given injection the nurse dropped some liquid side on the floor. I said oh ! Bus she picked it up and continued. Needle was in my arm but syringe side should have replaced.. it’s still not acceptable. It’s too late. What responsibility will you take if I get infected. I’m very much concerned. Some nurse are so good. It’s my first time that I saw her. About cashier. I’ve been requested invoice for sick leave. I spoke to the cashier who is philipina process my payment right after finished my payment. I waited whole day nothing find in my email. I called via phone call for three time. Still haven’t find any. I emailed help desk and no reaction. I AM STILL WAITING INVOICE FOR SICK LEAVE!!! WHAT IS THIS CUSTOMER SERVICE. Usually I understand they are busy it’s understandable. But this time multiple things … it’s terribly bad.

Harley Street Medical Centre - UAE

Dermatology, Audiology, + 17 more

I had a very positive experience during my visit to the Urology Department. From the moment I arrived, I was treated with professionalism, care, and respect. The nursing staff were extremely supportive and compassionate, explaining each step of the procedure clearly and ensuring I felt comfortable throughout. Dr. Stefan Schumacher demonstrated exceptional expertise and a reassuring manner, which greatly reduced any anxiety I had. The urodynamics procedure was conducted smoothly and with great attention to patient comfort. I am truly grateful to the entire team for their dedication, kindness, and high standard of care. Thank you for making what could have been a stressful experience feel safe and well-managed.

SKIN111 Palm Jumeirah Mall

Beauty Therapy, Breast Surgery, + 6 more

I’m having laser pigment removal on my eyebrows at this clinic and I couldn’t be happier with my experience. Ana, the professional who’s treating me, is absolutely amazing — very skilled, kind, and attentive. She always does everything possible to minimize discomfort during the procedure, which makes a huge difference. The entire team at the clinic is professional and friendly, and the environment is welcoming and reassuring. I’m already very happy with the results so far, and I trust them completely. Because of this great experience, I’m definitely interested in doing other procedures at the clinic as well. Highly recommended!

Dr. Sunil GT

Ophthalmologist

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience with this eye specialist. From the moment I walked in, the staff was professional, friendly, and well organized. The doctor was extremely knowledgeable, patient, and took the time to explain my condition clearly and in simple terms. The examination was thorough, and I felt confident in the diagnosis and treatment plan. The clinic is clean, modern, and equipped with advanced technology. Most importantly, I felt genuinely cared for, not rushed. I highly recommend this eye specialist to anyone looking for expert care and outstanding service.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

Dr. Maria Sagun is my Physician for at least 5 years and during this period she has consistent shown true and sincere care to her patient. Her support staff have also consistently shown patient care and very accommodative. My emergency case (severe or acute allergy due to food allergy) yesterday provides as one of the strong dedication and passion of Dr. Maria Sagun on helping and ensuring her patient received an utmost care and appropriate medical steps. Thank you very much Dr. Maria and staff for unwavering care and demonstrations of utmost service to your patients.

Dr Waseem Sarwar Memon

General Practitioner

I recently had a consultation with Dr. Waseem Sarwar Memon, and I am extremely grateful for the level of care and sincerity he demonstrated throughout my visit. He took the time to thoroughly assess my condition, explained everything clearly, and showed genuine concern for my health and recovery. His dedication and professionalism truly set him apart, and it is evident that he is deeply committed to his patients’ well-being. Dr. Waseem Sarwar Memon is a one-of-a-kind physician, and I highly recommend him to anyone seeking excellent medical care.

Dr. Mohamed Salah Abdelhamid

Psychiatrist

⭐⭐⭐⭐⭐ Dr. Salah has truly changed my life. When I was struggling with anxiety and depression, he treated me with compassion, patience, and deep understanding. He listened without judgment, explained everything with care, and made me feel safe and hopeful during a very difficult time. His calm presence and thoughtful treatment helped me regain confidence and stability. I’m incredibly grateful for his support and highly recommend Dr. Salah to anyone facing anxiety or depression

Dr. Zein Hasan

Orthopaedic Surgeon

Dr. Zein was very accommodating and genuinely mindful of our feelings throughout the visit. He was exceptionally kind, patient, and gentle with our little boy, which helped put us at ease. He took the time to clearly explain the current issue, ensured we understood the situation fully, and addressed all concerns thoroughly and professionally. We truly appreciated his calm approach and level of care.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

The staff didnt guide us properly regarding the vaccination procedure. We had to meet many persons. Finally cashier told us the its not covered under insurance. I called my insurance helpline, they said they never received any request from prime. Finally after lot of wait time got the vaccination. The process and procedure for vaccination ( with insurance approval) needs to be improved.

Dr Hajar El Aakel

Podiatrist

I always have an excellent experience with Dr. Hajar. She demonstrates strong work ethic, professionalism and exceptional knowledge, and she takes the time to clearly explain my condition and treatment options. Her care is thorough and effective, and I feel genuinely listened to at every visit. I would highly recommend Dr. Hajar to anyone looking for the ONE and ONLY podiatrist.

Dr. Pavithra V Reddy

Internal Medicine Doctor

I would like to highly recommend Dr. Pavithra Reddy for her exceptional professionalism and dedication to her patients. She is not only highly skilled but also incredibly compassionate and kind. Additionally, the Nurse Dansha is equally accommodating and respectful, providing excellent support throughout the care process. I wholeheartedly recommend their services

NeuroActive Health Hub

Chiropractic, Pain Management, + 2 more

My son is special.kids having issue of concentration focus seating tolerance tantrums..after almost 1 6 month of therapy with Dr nageena clinic .hamdellah I can see so.many changes and day by day more and more .my son having less tantrums like 1 month maybe can focus nd do writing painting and more. And more my son his independent.