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Prime Medical Centre Barsha Heights

Obstetrics & Gynaecology, Cardiology, + 8 more

Date: October 6, Tuesday, 11:20 - 11:40am I would like to formally raise a concern regarding my experience at your facility today. I arrived at the facility with my laboratory request already pre-approved. Upon arrival, the reception staff took my details and I waited for approximately 15 minutes. As there was no update or indication that my request was being processed, I approached the reception desk again to follow up. The staff member informed me that she was still checking my file. I explained that my laboratory procedures had already been pre-approved and asked what specifically still needed to be checked. It was only at this point that she appeared to begin reviewing my records. Approximately five minutes later, I was finally endorsed to the cashier for the next step. This is not my first time having laboratory procedures done at this facility, so I am familiar with the usual process and the expected turnaround time for these procedures. My concern is not simply the waiting time, but the lack of transparency regarding what was actually happening during that time. When I went back to ask for an explanation, the staff member stated that she had two existing patients to attend to. I understand that staff may have multiple patients to handle at the same time. However, if that was the reason for the delay, it would have been more appropriate to communicate this honestly rather than tell me that my records were being checked when they apparently were not yet being processed. Furthermore, during our conversation, the staff member spoke to me in a raised and rude tone. I believe that regardless of how busy the facility may be, patients should be treated with professionalism and courtesy. The delay was also particularly concerning because laboratory procedures may require fasting. The fasting period is time-sensitive, and unnecessary delays in processing can potentially cause a patient to exceed the required fasting window and consequently affect the ability to proceed with the laboratory procedure. In my case, this information was not asked or considered during the initial processing, which could have resulted in me missing the appropriate fasting period. I would also like to raise a separate concern regarding the staff member handling the parking pass. The gentleman wearing an orange vest, who was seated in the corner, asked for my parking details in what I found to be a rude and dismissive manner. He did not look at me while speaking and, after I provided my plate number, responded with an unprofessional "yeah" without clearly confirming whether the information had been received or properly recorded. His overall manner of communication was not appropriate for a patient-facing role. I understand that staff members can be busy and that there may be operational challenges behind the scenes. However, patients should still be provided with clear communication, reasonable consideration for time-sensitive procedures such as fasting laboratory tests, and professional and respectful treatment. I am raising this concern not simply because of the delay, but because of the combination of the delay, lack of transparency, and manner in which the situation was handled. I hope management can review this incident and address it appropriately with the concerned staff members to prevent similar experiences for other patients. I would appreciate an explanation regarding what caused the delay and what measures will be taken to ensure that patients are properly informed and treated professionally moving forward. Thank you for your attention to this matter.

Dr Irfan Rehman

Orthopaedic Surgeon

I visited Prime Medical Centre, Barsha Heights on Saturday, 3 October 2026, at around 4:00 PM to consult Dr. Irrfan Rehman. I did not have a prior appointment and walked into the clinic as a walk-in patient. At reception, nobody informed me that the doctor was only seeing patients with prior appointments or that walk-in consultations were not feasible. Instead, I was given an appointment and asked to wait for the doctor to call me. However, when I entered the doctor's consultation room, the first thing I was asked was why I had walked in and why I had not booked an appointment. I was then told that it was very difficult to "squeeze in" patients because of the doctor's busy schedule. This was extremely unpleasant and unnecessary, particularly because: If the doctor's schedule was too busy to accommodate a walk-in patient, the reception should have communicated this to me before giving me an appointment and asking me to wait. The patient should not be made to feel at fault for following the process provided by the clinic. There did not appear to be other patients waiting outside the doctor's room at that time. If the doctor has a strict requirement that patients be seen only by prior appointment, this should be clearly communicated by the reception team rather than being conveyed to the patient in a reproachful manner after they have already been asked to wait. I was not asking for a favour or expecting special treatment. I am a paying patient using my health insurance for the consultation, investigations, X-rays and procedures that are prescribed. I therefore do not think it is appropriate to be spoken to as though I had inconvenienced the doctor simply by walking into the clinic and following the instructions given to me by the reception staff. I fully understand that doctors have busy schedules and that appointments may be necessary. I have no issue with being told that a walk-in cannot be accommodated. What I do have an issue with is the lack of communication from the reception team followed by being reprimanded by the doctor for something that was never communicated to me in the first place. As a patient, I expect basic courtesy and clear communication from both the reception and medical staff. This experience has unfortunately made me question whether I would want to return to Prime Medical Centre in the future. I hope the management will look into this incident and ensure that patients are clearly informed about appointment requirements at reception, rather than being made to feel unwelcome or at fault after they have already been accepted by the clinic.

Dr Akshatha ( Disha ) Dinakar

Dermatologist

I would like to share my experience with Dr. Akshatha (Disha) Dinakar, as I’m genuinely very happy that I chose her. I came to Dr. Disha because I had some unevenness and small lumps in my lips from previous filler, and she performed a filler dissolution procedure for me. Naturally, I was a little worried about the procedure and possible discomfort, but the whole experience was much easier than I expected. The procedure was absolutely painless, very gentle, and I felt comfortable throughout. I also had Botox with Dr. Disha for the upper third of my face, and once again, the procedure was completely painless. She has a very gentle technique and takes her time, which made the whole experience extremely comfortable. What I especially appreciated was how thoroughly she explained everything before starting. She explained what she was going to do, why she recommended it, what results I could expect, and answered all of my questions without rushing. I never felt pressured into doing anything unnecessary, which is very important to me when it comes to aesthetic treatments. Apart from being very knowledgeable and professional, Dr. Disha is also incredibly polite, attentive, and warm. You can really feel that she cares about her patients and wants them to feel comfortable and confident with every decision. I’m extremely happy with my experience and very glad that I trusted Dr. Disha with my treatments. Finding a doctor you feel completely comfortable with is so important, especially when it comes to your face, and I definitely feel that I found that with her. I would happily recommend Dr. Akshatha (Disha) Dinakar to anyone looking for a skilled, gentle, and caring aesthetic doctor. I will definitely be coming back for my future treatments. ❤️

Dr. Faryal Jaffri

Dentist

For years, I was conscious of my smile. I would always smile with my lips closed in pictures and constantly notice little imperfections in my teeth. I had considered veneers so many times but was terrified of ending up with that overly white, artificial look. After doing a lot of research, I decided to book a consultation with Dr Faryal, and honestly, that appointment changed everything. What impressed me immediately was how carefully she listened. She didn’t just look at my teeth and suggest veneers. She studied my smile, facial features and proportions and explained how we could improve everything while still keeping it natural. Throughout the entire process, she was incredibly patient. I must have asked a hundred questions, but she never made me feel uncomfortable. She paid attention to the smallest details, especially the shape, colour and overall balance of my smile. When I finally saw my new smile, I was genuinely emotional. It was everything I had hoped for, only better. My teeth look so beautiful and natural that even people close to me couldn’t immediately tell what had changed. Since then, I’ve also started bringing my family to Dr Faryal for their dental appointments. She has the same gentle, thoughtful approach with everyone. It’s rare to find someone who combines such beautiful cosmetic work with genuine care for the whole family. I’m so grateful I found her!

Prime Hospital Garhoud

Ear, Nose & Throat (ENT), Obstetrics & Gynaecology, + 19 more

Unfortunately, we were disappointed with how a challenging situation was handled during our visit. There was an internal system issue, and we had to wait almost an hour to receive the prescribed medication (painkiller injection) because the staff were unable to navigate the system. While we understand that technical issues can happen, this should not result in such a significant delay, especially when dealing with a patient who is already unwell and seeking emergency care. It created unnecessary stress and frustration for both the patient and the family. We were also concerned about the lack of timely decision-making when the issue was escalated to the supervisor. Although the supervisor came to assist, she was unable to make a decision or provide an immediate solution to resolve the situation. This highlights the importance of empowering supervisors and leaders with the appropriate authority, resources, and training to make timely decisions, particularly in an emergency setting. For a hospital of this standard, we expected a more efficient process, stronger leadership, and better handling of unexpected system issues. We hope the hospital reviews this incident and puts measures in place to ensure that technical or internal issues do not negatively impact patient care or result in unnecessary waiting times in the future.

Elemental Day Surgical Center

Cosmetic (Aesthetic) Medicine, Dentistry, + 5 more

Да 😄 Здесь Doctify снова просит написать ещё один отзыв, уже общий — про сам Elemental Day Surgical Center, а не только про доктора. Можно написать немного иначе, чтобы отзывы не дублировались: I had a really positive experience at Elemental Day Surgical Center. From the moment I arrived, everything was very well organized and the team was welcoming, attentive and professional. I had my treatments with Dr. Akshatha (Disha) Dinakar, including dissolving previous lip filler due to some unevenness and lumps, as well as Botox for the upper third of my face. I was honestly surprised by how comfortable everything was — both procedures were completely painless. Dr. Disha was extremely gentle and professional. She explained every step clearly, answered all my questions and made sure I understood what she was doing and what results to expect. I especially appreciated that I never felt rushed or pressured into any additional treatments. Overall, I felt very comfortable and well taken care of throughout my visit. I’m really happy that I chose Dr. Disha and Elemental Day Surgical Center, and I will definitely be coming back for my future treatments. Highly recommended! ❤️

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

I’m truly grateful to Dr. Sherin Samsudeen at Prime Medical Center – Al Nahda for being such a wonderful support throughout my first pregnancy and delivery. As a first-time mom, I had so many worries and questions, but Dr. Sherin always made me feel comfortable, heard, and reassured. Her kindness and patience gave me so much confidence throughout the journey. I’m especially thankful for the way she supported and guided me during labour. Her presence gave me the strength and confidence I needed to stay positive and deliver my baby safely through a normal delivery. I’ll always remember how calm and encouraging she was during those important moments. Thank you, Dr. Sherin, for helping us welcome our little princess safely into this world on 22.09.2026 at 7:45AM. I’m genuinely grateful to you for making my first pregnancy and delivery such a positive and memorable experience. 💝

Prime Medical Center King Faisal

Dentistry, Urology, + 12 more

Met Dr selveraj for my chronic wrist and ankle pain. Worst experience ever. He disregarded all of my concerns and didnt even look at my MRI reports as he doesn’t “believe” in MRI. I genuinely don’t know which ortho surgeon doesn’t believe in mri imaging. According to him, I’m completely healed and it’s just my anxiety causing the pain. At the the end of my consultation, asked him to show on the MRI where it’s healed and he says he doesn’t know how to read the MRI, it’s not his specialty. So basically lied to me the entire time that I’m healed. So unprofessional and disgusting. Wasn’t aware doctors would scam people. It was my first and last time at prime medical. U guys need to employ better doctors or actual doctors

UK Veincentre

Vascular Surgery

I went to visit UK Veincenter for a consultation with Dr Diaa for some advice regarding my face for a fresher look and more youthful appearance. The experience in the clinic was great with Amina the clinic manager and Larnie the specialist nurs.e. Dr Diaa advices collagen injections and a touch of botox. He explained the procedure very well and some of the expected side effects. The procedure was carried out and a few days later once the swelling and minimal bruising subsided, I have noticed an improvement already,. Thank you to all and I would recommend this team for a great personalised informed treatment approach. ✨

Beauty Trick One Day Care Surgery Centre

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 2 more

We had a really good experience during our recent visit. The clinic is very clean, nice, and comfortable, and all the staff were friendly and accommodating. My mom had her xanthelasma removed from her eyelids, and we really appreciated how attentive and caring everyone was. The nurse who assisted us was very kind and helpful, and the doctor was excellent—very professional, hands-on, and made sure my mom was comfortable throughout the procedure. Overall, we’re very satisfied with the service and care we received. Thank you to the whole team for making our experience pleasant and reassuring. Highly recommended!

Advanced Care Oncology Center

Imaging (Scans), Oncology

Miss Edith from the reception is Very supportive and so nice from the beginning of my treatment until now, although most of them are very welcoming and very nice also. She’s the best. My Doctor and nurses from chemo and radiation are awesome and so we kind hearted. I love ACOC. I wish them continue there warmth attitude to the patients as always, that’s how we get better while treatment. Shout out to Miss Jacky always bringing me the best food always. I ove them. It’s a good thing to end the treatment and to recover but sad to not see them so often as I get my treatment everyday. Fighting ACOC team.

Dr Snehal Pandurang Desale

Dermatologist

Horrible. She asked me to stand up and remove my shirt, she didn't even take me behind the curtains. She didn't even stand up to lock the door. She asked me to come closer to her so she did not have to stand up from her seat. I felt that I caused her inconvenience for seeing her inside her clinic. I wonder what is the purpose of the curtain and a bed inside that room, a decoration/props? I would never want to see that old lady a.k.a dermatologist. It was horrible.

Dr Selvaraj Periyasamy

Orthopaedic Surgeon

Worst experience ever. I’m not sure if he’s an actual ortho surgeon. He doesn’t believe in MRI’s and disregarded all my concerns related to my chronic wrist and ankle pain. Told me it’s all in my head and that I’m healed. Never coming back to prime. First and last time. In the end of my consultation, he says that MRI is not his specialty. So basically lied to me the entire time that I’m healed. Didn’t know an actual doctor would scam me

Dr Wadah Shaker Aljudi

General Surgeon

I had a very good experience with Dr. Wadah Shaker for my umbilical hernia surgery. He did a wonderful job, and I’m very happy with the result. The stitches were done very neatly, the scar looks great, and my recovery has been going very well. Dr was professional, reassuring, and caring throughout the whole process. His nurse, Thristal, was also extremely helpful, especially with the insurance process, and made everything much easier

Dr. Hekmieh Youssef Manad

Internal Medicine Doctor

I realized that Dr.Hekmieh has a very solid and wide medical background , friendly in welcoming the patient in her office and absorbing the stress from him . I truly recommend Dr.Hekmieh if you are looking for a health care professional with a demonstrated history of treating many cases related to internal medicine . Thank you Dr.Hekmieh for your care and support and wish you continous success and achievements .

Dr Om Prakash

Internal Medicine Doctor, Orthopaedic Surgeon

I cannot recommend Dr. Om Prakash highly enough! From the moment I walked in, he made me feel completely at ease. He is exceptionally knowledgeable, takes the time to listen thoroughly without ever making you feel rushed, and explains everything with genuine care and patience. It’s rare to find a doctor who combines such high medical expertise with true compassion. Outstanding care from start to finish—5 stars!