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Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Dear Team, I have been a patient at your hospital and both of my pregnancies have been managed under your care under the observation of Dr. Meenu Mathur. My first pregnancy was managed by Dr. Meenu Mathur without any concerns, and my second pregnancy was also under her care at Al Nahda, Sharjah. At 38 weeks of pregnancy, with an expected due date of 17 June, I attended my scheduled appointment with Dr. Meenu Mathur on 4 June. A CTG was performed, and I was informed that the baby was doing well. However, on 5 June, I noticed reduced fetal movements from the morning onward. As a mother caring for a one-and-a-half-year-old child and being alone at home while my husband was on duty, I faced difficulty reaching medical care immediately. Since I live in Sharjah and the hospital is located in Dubai, arranging transportation took some time. Concerned about the reduced fetal movements, I visited your Al Nahda, Sharjah clinic on the evening of 5 June. I attempted to book an appointment through the application, but it was not functioning at that time. As Dr. Meenu Mathur was off that day, I attended as a walk-in emergency patient seeking assistance under Dr. Manar Hajali. Initially, I was informed by Ms. Nisha from the nursing staff (working under Dr. Meenu Mathur) that there were four patients waiting and that I would need to wait for my turn, which I was fully prepared to do. However, within a minute, I was informed that the doctor would not see me and that I should proceed directly to the hospital. I explained my situation to Ms. Nisha, including my concern regarding reduced fetal movements, the fact that I was alone, and the distance I still needed to travel to the hospital. I specifically requested that someone simply check the baby’s heartbeat to provide reassurance while I made my way to the hospital. At that point, I was informed that there were other patients waiting and that another patient at 41 hweeks of pregnancy was considered a higher emergency priority than my case. My request was declined. Despite this being a brief and basic assessment that could potentially have been completed within a minute, neither the nursing staff nor Dr. Manar assessed me or performed even a fetal heartbeat check. When I eventually arrived at the hospital and explained the incident, the nursing staff there expressed concern and advised that, at a minimum, the baby’s heartbeat should have been checked before directing me elsewhere. Thankfully, my baby was delivered safely the following day. While I am grateful that the outcome was ultimately positive, I remain deeply concerned by the experience I had at the clinic. A woman at 38 weeks of pregnancy reporting reduced or absent fetal movements should, in my understanding, be treated as an urgent case regardless of physician assignment or patient queue volume. At the very least, a basic assessment or fetal heartbeat check should have been performed before redirecting me. Following this incident, I escalated my concern through the appropriate channel and met with Mr. Faisel (PRO/Admin) at Prime Clinic, Al Nahda, Sharjah on 13 June. I explained the entire sequence of events and requested that the matter be investigated. Mr. Faisel requested one day to review the incident. On 14 June, I received a follow-up call. During this discussion, I was informed that my visit occurred on a Friday and that there had been a shortage of doctors on that day. I was also informed that I had crossed my expected labour date. However, this information was factually incorrect, as my due date was 17 June and I attended the clinic on 5 June, which was prior to the due date. Additionally, I was informed that the doctor’s decision to redirect me to the hospital was made for the betterment of the patient. While I understand and respect clinical judgement, I respectfully disagree with the handling of my case. My concern is not that I was advised to proceed to the hospital, but rather that no immediate assessment or reassurance was provided despite reporting reduced fetal movements and specifically requesting a fetal heartbeat check. I was distressed, alone, and concerned for my unborn baby. Being told that another patient was “more emergency” than my case without any assessment felt dismissive and inappropriate. Emergency presentations should be assessed individually based on clinical need rather than queue status, physician assignment, or staffing shortages. I also do not believe that shortage of doctors or the fact that it was a Friday should justify the refusal to perform even a basic assessment before directing a pregnant patient elsewhere. I believe this situation represents a serious lapse in patient care and raises concerns regarding how emergency presentations are handled within the clinic. No other pregnant patient should have to experience a similar situation during such a vulnerable stage of pregnancy. I would appreciate a formal review of this incident and an explanation of the clinic’s policy regarding the management of pregnant patients presenting with reduced or absent fetal movements. I look forward to your response. Yours sincerely, Jisha J.

Dr. Mohammed Sohaib Mustafa

Ophthalmologist

I want to share our Journey of Trust and Courage with Dr. Mohammed Sohaib. My little girl was only four years old when our journey began It started with a visit that we thought would be routine, but it turned into something much bigger than we ever expected. That was the day we met Dr. Mohammed Suhaib. He gently explained to us that our daughter had high pressure in her right eye—glaucoma. As parents, the word alone was enough to shake us. Fear filled our hearts. We didn’t fully understand what lay ahead, but we knew this was serious. What made that moment bearable was the doctor himself. He was honest, transparent, and calm. He didn’t overwhelm us. Instead, he guided us step by step, explaining everything in phases so we could process it as parents. He gave us time—but also clarity. We began regular visits to monitor her eye pressure. Each appointment brought a mixture of hope and anxiety. Some days the pressure went down, and we felt relief. Other days it rose again, and the fear returned stronger than before. Through it all, Dr. Mohammed Suhaib stood by us, explaining every detail with patience and care. Then came the moment we feared the most. He told us that surgery would be necessary. Once again, we felt scared. We hesitated. We tried to delay it, hoping things might improve without such a big step. But the doctor didn’t pressure us—he guided us. He spoke to us about timelines, and about what was best for our daughter’s future. Slowly, visit after visit, he prepared us for that decision. And one day, we were ready. The day of the surgery was one of the hardest days of our lives. Handing our little girl over for the procedure was filled with emotion, prayer, and hope. But deep inside, we held on to the trust we had built in our doctor. That trust carried us through. I will never forget the moment when the doctor came out after the surgery. He had a smile on his face—a smile that brought us instant relief. He told us, “Everything is alright.” That moment will live in my heart forever. It wasn’t just the end of a surgery—it was the beginning of hope. As the doctor told us, this is a journey, not a single step. We continue our follow-ups, watching closely, learning every day. But Alhamdulillah, after the surgery, her eye pressure is stable. Each visit now carries more peace than fear. We still pray for her full recovery—Al shifa, insha’Allah. And from the bottom of our hearts, we are deeply grateful. To the doctor who stood by us with honesty, compassion, and strength… Thank you, Dr. Mohammed Suhaib.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

Dr. Shaimaa was polite and attended to the concerns I raised. She also informed me of the next steps that needed to be taken. She noted that I would have to take an IV injection immediately since I was weak from vomiting several times. However, the nursing team was not helpful at all. When I informed them that I needed a sick‑leave certificate, I paid and proceeded to treatment room #18. When I went there, an extremely unhelpful staff member named Alice (assuming she was a nurse) made me walk from Room 18 to her individual desk in a separate corner and asked me to write down details that were already available in the system. I told the nursing team that I was weak and needed the IV immediately, yet they still insisted that I walk around even though I was feeling very unwell. They should have administered the IV first before expecting an already sick patient to walk around the premises. If the nurses did not have access to the system, they should have simply given me the paper so I could write down the details while standing near Room 18, instead of making me walk back and forth unnecessarily.

Gargash Hospital

Anaesthetics, Cardiology, + 13 more

My overall experience with the hospital during delivery was good, and I am grateful for the safe arrival of my baby. However, there are several areas that need improvement, particularly regarding nursing care. In the delivery room, the nurse inserted IV cannula incorrectly, which resulted in significant bruising and pain in my arm that lasted for weeks. Despite my repeated requests to have it checked or removed, my concerns were not addressed. I was also uncomfortable with the nurse trying to push on my stomach during labor. After delivery, I was surprised that no one came to provide guidance on newborn care, feeding, or basic postpartum instructions. In my experience, many hospitals offer support and education for new parents during this important time. While the overall medical care was satisfactory, I believe improvements in nursing practices, patient communication, and postpartum education would greatly enhance the patient experience.

Dr Akshatha Dinakar (Dr Disha Dinakar)

Dermatologist

I had been struggling with acne for many years and tried different treatments and products without seeing much improvement. Meeting Dr. Disha was a turning point for me. She took the time to understand my skin concerns, explained my condition clearly, and recommended products that were truly suitable for my skin type. Since starting my treatment with her, I have seen a remarkable improvement in my skin. My acne has significantly reduced, and my skin looks healthier and more confident than ever before. What I appreciate most is her patience, professionalism, and the way she educates her patients about proper skincare. I am truly grateful for her support and expertise. I highly recommend Dr. Disha to anyone struggling with acne or looking for a dermatologist who genuinely cares about achieving the best results for her patients. Thank you, Dr. Disha, for helping me regain confidence in my skin.

Allied Medical Centre

Endocrinology and Diabetes, Imaging (Scans), + 16 more

I have an appointment for my Chest Xray. The reception staff (Male) greeted me very well. But, the most amazing experience I had was with Ms. LIZEL (Radiographer/Xray Staff) who accommodated me like I was a very important person in the room. She called my name with a sweet smile and assisted me all throughout my XRAY. She made me feel like she's there for me not just to take imaging of my chest but as a family who truly cares for her patient. My anxiousness was replaced with comfort and relaxation. She is very nice staff that made me want to come back again even if I had no sickness. I hope this letter find its way to the MANAGEMENT. SHE DESERVES WHATEVER PROMOTION OR ANY REWARD A NICE STAFF LIKE HER. Truly, this is not only my satisfaction, I can assure other patients commended her already before me. Thank you, AMC and to Ms. Lizel. What an amazing journey I had in a single amount of time.

Prime Medical Center - Motor City

Orthopaedic Surgery, Cardiology, + 6 more

I like to share and escalate this as I have been visiting the branch from last 9-10 years. Everything was fine but we observed from last year that there are lot of air freshners added to the place which are so strong that it is most of the time hard to bear it. I request to close those all air freshers so people can have normal air to breathe. I was there for my one kids normal check up appointment and when we landed at pharmacy, to my surprise there was also a lot of air freshner that didn't cause irritation to me but also my other kid who stayed with me at pharmacy start complaining soar throat. Requesting the concern team to get rid of those air fresheres removed as soon as possible. I heard other visitors complaining about same and you can check with the staff as well to confirm how many visitors request them to turn off those air freshners. Thank you for your understanding.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I would like to provide feedback regarding my recent dental treatment with Dr. Sujata at Prime Medical Center, Al Qasimia. Unfortunately, I was not satisfied with the quality of care I received. During the teeth cleaning, I felt that sufficient care and attention were not taken.In addition, I experienced significant pain after the treatment, and there was considerable bleeding from my mouth later on. I have undergone similar dental treatments at several other clinics in the past and have not experienced these issues. Based on my experience, the treatment I received did not meet the professional standards I expected from a dental practitioner. I hope this feedback will be taken seriously and used to improve the quality of patient care and service in the future. Thank you.

Mediclinic Airport Road Hospital

Nuclear Medicine, Oncology

I visited Dr Aatif for recurrent urine infections. I have visited several other urologist before but Dr Aatif is one of the most outstanding physician that I met. I am very anxious with my urinary tract infection being happening again and again and was seeking for a proper solution to this problem. Dr. Aatif immediately made me feel relaxed and comfortable with his kind attitude and confident reassurance. He explained me my disease and his plan of management in simple words and gave me instructions which were easy to follow. With his treatment and care, I was finally able to get rid of my infection. I would highly recommend Dr Aatif to all patients who are suffering with urine infections. And I would like to thank Dr Aatif for his care and support.

Dr. Anjana Venugopal

Dentist

We would like to express our sincere gratitude to Dr. Anjana for the exceptional orthodontic treatment provided to our son. From the initial consultation through the completion of treatment, Dr. Anjana demonstrated outstanding professionalism, expertise, and genuine care. She patiently explained every step of the process, ensured our son was comfortable throughout the treatment, and delivered excellent results. We are extremely happy with the transformation in his smile and confidence. We highly recommend Dr. Anjana to anyone seeking orthodontic care for their children or family members. Thank you, Dr. Anjana, for your dedication and excellent work!

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

It's very worst experience... My previous visit doctor and nurse Said apply for me endoscopy after applying they don't update me anything whether it's approved or not or what is the status... Then went hospital my self and discussed with your staff then only the said your endoscopy was reject... Then they said again request to appointment Doctor he will give medicine.. thats why I went back and visit doctor he said just wait 1 month until that okay but for that you are taking fees dhs. 19.10 without any medicine... It's a big scam

Dr Aqeel Farooque

Endocrinologist, Paediatrician

I would like to express my sincere appreciation to Dr. Aqeel Farooque for his exceptional care and dedication. We consulted him to assess my son’s growth related issues and we had a great experience with him. This level of commitment truly reflects his professionalism and genuine concern for his patients He is highly professional, attentive, and took the time to explain everything clearly. I highly recommend him to anyone looking for excellent care. Thanks so much for your time and patience.. We still consulting with him.

Dr. Bernard Faraj

Urologist

I am very grateful to Dr. Bernard for the excellent care provided during my son’s circumcision. The procedure was performed professionally, with great skill and attention to detail. Dr. took the time to explain everything clearly, answered all of my questions, and made me feel comfortable throughout the process. My son recovered very well, and the results were excellent. The doctor’s kindness, patience, and expertise gave me complete confidence that my child was in the best hands. I highly recommend

Jennifer Makin

Physiotherapist

In November, I unfortunately tore my hamstring while sprinting. Over the past 6 months, I have been undergoing continuous physical therapy with Jen Mackin at UPANDRUNNING. Thanks to her expertise, dedication, and tailored recovery plan, I am thrilled to say that I am finally back to my normal routine, successfully returning to my regular running and cycling sessions. I couldn't be more satisfied with the care I received. Highly recommend Jen and the entire team!

Dr. Arig Shamseldin

Dentist

أود أن أشكر الدكتورة أريج شمس الدين على التجربة الممتازة. كانت جلسة تنظيف الأسنان احترافية للغاية، وأسلوبها في العمل مريح ويدها خفيفة جدًا، مما جعل الجلسة مريحة وخالية من أي إزعاج. كما أن العمل كان متقنًا ودقيقًا مع اهتمام واضح بأدق التفاصيل. جلسة الفلورايد كانت مميزة ومختلفة عن التجارب السابقة التي مررت بها. الدكتورة أريج من الأطباء المتميزين الذين يجمعون بين الكفاءة العالية وحسن التعامل مع المرضى. أنصح بها بكل ثقة لكل من يبحث عن رعاية أسنان احترافية ومريحة

Dr. Aboobaker Sayed

Podiatrist

I had a great experience at the podiatry clinic. The staff were friendly and welcoming, and the podiatrist took the time to thoroughly assess my condition and explain the treatment plan. The procedure was done carefully, and I felt comfortable the entire time. The advice given was practical and easy to follow. I have already noticed an improvement in my symptoms. Thank you for the excellent care.