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First IVF & Day Surgery Center - Dubai

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

I genuinely believed the FIRST IVF team would care for their patients throughout this journey, but unfortunately, that has not been my experience. 1. **Payment confusion before my FET** Before my FET, we had already paid AED 62,000 for our treatment. However, we were suddenly informed that we needed to pay more. When we asked for a breakdown of the charges, we were only provided with invoices totaling approximately AED 27,000, which did not explain the difference. What was most disappointing was the timing. Just 10 minutes before my embryo transfer, with a full bladder, already changed into the clothes and emotionally preparing for one of the most important moments of our lives, I had to discuss outstanding payments with Zahra ( Finance ). This conversation should never happen immediately before such a sensitive medical procedure. It could have easily been addressed beforehand or after the transfer. Zahra was rude, and she was laughing at me, which was very unprofessional. 2. **Conflicting medical advice** After my FET, the doctor and the nurse Temu gave me different instructions regarding my treatment. As a patient, this left me confused and unsure whose advice I should follow. Doctor said we should continue with injections at the same time, Temu suggested to dnt do any injections and come for consultations. 3. **Lack of communication within the team** The doctor and the follow-up team were also not aligned. The follow-up team asked me whether I should schedule another appointment, while the doctor clearly instructed me to return only on the second day of my next period. Patients should not receive conflicting information from different members of the same team. 4. **Confusion regarding insurance and payments** I also received conflicting information from the finance team. They informed me that embryo freezing was not covered by my insurance, while my insurance company confirmed that the clinic had already received a payment, when Zahra said its not covered, it makes us wondering where the money gone and than come back? 5. **Unnecessary stress after the embryo transfer** The period after an embryo transfer should be as calm and stress-free as possible. Instead, the clinic continued calling and messaging me knowing that after FET, person should rest without stress, they are obviously not aware about it. Stress is widely recognized as something patients are encouraged to minimize after an embryo transfer, yet the clinic's handling of these issues created unnecessary anxiety at the worst possible time. 6. **Lack of support during a difficult journey** IVF is already one of the most emotionally and physically challenging experiences a person can go through. During this journey, patients need clear communication, consistency, compassion, and support. Instead, I found myself constantly chasing answers, trying to understand conflicting information, and dealing with administrative and financial issues that should have been resolved internally. After paying AED 68,000 for treatment during one of the most important and sensitive moments of our lives, I expected a much higher standard of care, communication, and coordination between departments. Instead, I felt like a number rather than a patient. I have shared my experience because I genuinely hope the clinic improves its communication and patient care. I also hope future patients know what to expect before beginning such an emotional journey, so they can make an informed decision and avoid experiencing the same disappointment and unnecessary stress.

Prime Medical Center - Deira @Reef Mall

Obstetrics & Gynaecology, Gastroenterology, + 18 more

I had a bad experience with this hospital. On June 29, I had my anomaly scan at Prime Diagnostics. The plan was to see Dr. Farida afterward so she could review the results. However, she was on vacation at that time. Before going for the anomaly scan, my husband specifically asked whether we would need to pay the AED 250 consultation fee. We asked because a few months earlier, we had another ultrasound scan done at Prime Diagnostics and then went directly to Prime Hospital to have Dr. Farida review the results. On that occasion, we were not charged any consultation fee. Because of that previous experience, and because the anomaly scan itself was already expensive, we assumed there would be no additional consultation charge. The receptionist who called us to schedule the appointment also advised us to return after 10 days for a follow-up. One week after the anomaly scan, we went to see Dr. Farida to review the results, even though we already knew that everything was normal. During the consultation, she simply read the report. She did not provide any additional explanation, medical advice, or recommendations. The entire consultation lasted less than one minute. Afterward, we were asked to pay AED 250. When we questioned this, the receptionist informed us that if we had seen the doctor on the same day as the anomaly scan, we might not have been charged. However, it was not our fault that Dr. Farida was on vacation and unavailable at that time. We had no choice but to return later. I also do not understand why we were charged this time when, during our previous ultrasound scan, Dr. Farida reviewed the results and no consultation fee was charged. The situation seems inconsistent and unfair. I do not understand the reason for charging AED 250 for a consultation that lasted less than one minute and involved only reading the report without any further assessment, discussion, or guidance. I feel that patients should be clearly informed about any consultation fees in advance and that the charging policy should be applied consistently.and we will never comeback.

Trellis Hospital (Formerly Gargash Hospital)

Obstetrics & Gynaecology, Anaesthetics, + 13 more

I had a wonderful experience at Trellis Hospital. From the moment I arrived, the staff made me feel welcome with their friendly, respectful, and professional attitude. Everyone was incredibly accommodating, attentive, and always willing to help, making the entire process smooth and stress-free. The doctors, nurses, and support staff worked together efficiently and showed genuine care and compassion throughout my visit. I truly appreciated how organized, clean, and comfortable the environment was. I also want to give a special mention to the coffee shop staff. They were just as warm, friendly, and welcoming, always serving customers with a smile. Their kindness and excellent service added a nice touch to my visit and made the overall experience even more pleasant. Thank you to the entire team at Trellis Hospital for your outstanding care, professionalism, and hospitality. I highly recommend this hospital to anyone looking for quality healthcare in a caring and supportive environment.

Dr. Miguel Ley Nacher

Neurologist

I’d rate Dr. Miguel as an excellent doctor. He is highly devoted to his patients and genuinely cares about their well-being, as well. Dr. Miguel has been my neurologist for many years. I tried consulting other neurologists for my headaches, but nothing improved because they only prescribed medication for temporary relief without thoroughly investigating the underlying cause. In contrast, Dr. Miguel always takes the time to carefully assess my condition and ensures that everything is properly evaluated. He prescribes the right treatment and refers me to other specialists whenever necessary to make sure I receive the best possible care. That is why I always go back to him, even though I live in Abu Dhabi. His dedication, expertise, and genuine concern for his patients make him an outstanding doctor. I highly recommend him to anyone looking for a knowledgeable, compassionate, and trustworthy neurologist.

Prime Medical Center - Motor City

Ear, Nose & Throat (ENT), Obstetrics & Gynaecology, + 6 more

Dr. Nazia Shahid's behavior was unprofessional and disrespectful. I requested two days of medical leave because I work at an airport in a fast-paced environment where there is no room for mistakes, and my job requires me to be physically fit. However, she refused without properly considering my condition and did not even bother to get up from her chair to examine my spine despite my complaint. When I explained that my company has a strict policy requiring employees to be medically fit before returning to work, she replied, "It's not my problem. Change your job." Such a response was insensitive and unacceptable from a medical professional. I request management to investigate this incident and take appropriate action. I am willing to provide my statement if required. If this matter is not addressed, I may have to raise my concern with DHA and my company.

Dr Mohammad Shahid Alam

Internal Medicine Doctor

We recently had the pleasure of consulting Dr. Shahid, and the experience exceeded our expectations. From the moment we arrived, Dr. Shahid was welcoming, patient, and genuinely attentive to our concerns. He took the time to explain everything clearly, answered all our questions without rushing, and made us feel comfortable and reassured throughout the consultation. What stood out most was his professionalism, depth of knowledge, and compassionate approach to patient care. It’s rare to find a doctor who combines clinical expertise with such kindness and empathy. We are truly grateful for the excellent care we received and would highly recommend Dr. Shahid to anyone looking for a skilled, trustworthy, and caring physician. Thank you, Dr. Shahid, for making our visit such a positive experience.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

My experience at Prime Center Clinic Mirdif was very disappointing. I visited Dr. Mery, and she told me she would contact me once my test results were available. However, I never received any call from her. I contacted the hospital several times, and each time I was told that she would get back to me, but no one ever contacted me. On top of that, there was a significant delay in sending my test results and my sick leave certificate, despite my repeated follow-ups. I also requested a medical report, but I still have not received it. I hope the clinic improves its communication and follow-up with patients, as timely communication is an essential part of quality healthcare.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

I had an excellent experience with Dr. Ayan Chakraborty at Prime Medical Center, Al Qusais. He is highly professional, knowledgeable, and genuinely cares about his patients. He listened carefully to my concerns, explained my condition and treatment plan clearly, and made me feel comfortable throughout the consultation. His diagnosis was thorough, and he took the time to answer all of my questions without making me feel rushed. I truly appreciated his calm, compassionate, and patient-centered approach. I highly recommend Dr. Ayan Chakraborty to anyone looking for a skilled and caring general practitioner. Thank you for the outstanding medical care and support.

Dr Mohamed Ismaiel

Neurologist

I had an outstanding experience with Dr. Mohamed the best neurologist. He is incredibly professional, knowledgeable, and compassionate throughout my consultation. He always listened carefully to all my concerns, took the time to explain my condition and treatment options clearly, and made sure I felt heard and reassured. His expertise, patience, and genuine care gave me confidence from the very beginning. It's rare to find a doctor who combines exceptional medical knowledge with such kindness and empathy. I highly recommend them to anyone looking for an excellent neurologist. Thank you for the outstanding care and dedication.

Dr. Fady George Hachem

Obstetrician & Gynaecologist

"I recently underwent a hysterectomy performed by Dr. Fady Hachem, and I cannot recommend him highly enough. From the very first consultation, Dr. Fady took the time to answer all my questions, ease my anxieties, and explain the procedure thoroughly. The surgery went incredibly well, and the post-operative care was exceptional. I felt completely supported by Dr. Fady and the entire team throughout my recovery. If you are looking for a highly skilledandcompassionate gynecological surgeon, look no further."

Dr. Miguel G. Bravo

Plastic Surgeon

Dr. Miguel Bravo The best doctor I've ever had. He's polite, ethical, knowledgeable, professional and kind. He cares deeply about his patients and explains all the information clearly and realistically. The procedure is clean, and he follows up with patients regularly, paying attention to even the smallest details. I personally had the procedure done and I'm very satisfied with it. I highly recommend Dr. Miguel to all patients.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

I had a great experience with the doctor Alimon Sulayman. He was very polite, patient, and took the time to explain everything clearly. He answered all my questions thoroughly and made sure I understood all the details about what I need to do. His professionalism and caring approach made me feel comfortable and confident throughout the consultation. I highly recommend him.

Prime Medical Center - Oasis Mall

Dentistry, Cardiology, + 14 more

The hospital treatment was not satisfactory. I had a corn removed from my right foot almost 40 days ago, but the wound has still not healed properly. It is taking too long to recover, and I am still experiencing significant pain. I am concerned about the slow healing process and would appreciate a proper medical evaluation and treatment.

Dr. Daffodils Guevarra

General Practitioner

She was so friendly and jolly and very professional in all means and sure you will get al the attentions you needed. Doctor daffodil i hope she has a twin one to make the long wait short😁. No wonder a lot of parient wants and love to see her.everytime. Thank you Dr. Daffodil God Bless to you!.. ❤️

Dr Raani Natarajhan

Obstetrician & Gynaecologist

She is very friendly which helps us to report all of our issues or doubts with her very easily. She was reachable in mobile also which enables smooth communication between doctor and patient. Overall last visit was as very nice and thanks for your instruction and guidance.

Dr. Sandra Ismail

Dermatologist

دكتورة ساندرا .. صاحبة الابتسامه الجميله تبارك الرحمن.. شاطره بمجالها.. تعرف البشره شو تحتاج.. بالها طويل .. وتتفهم الاسئله الكثيره وتجاوب عليها بكل سرور وشرح مبسط .. يدها خفيفه وهذا دليل ع تمكنها في شغلها .. بس دايماً تقول ( أهم شي الالتزام ) 🥰شكرا دكتورتنا