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Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

Dear Team, I am writing to formally raise another complaint regarding the ongoing issues with your telehealth service, specifically the repeated delays in medication delivery and the lack of coordination and communication between your teams. Having experienced significant issues with my previous telehealth consultation, which resulted in considerable delays and required multiple follow-ups from my end to obtain my prescribed medication, I had specifically raised my concerns before proceeding with this consultation to ensure that the same situation would not happen again. Before proceeding with the consultation, I received a call from your nurse to obtain my consent and confirm the appointment timing. During this call, I clearly explained the difficulties I had faced previously and requested that she ensure my prescribed medication would be delivered on time. I also offered to collect the medication myself if there were any issues with delivery. However, I was reassured that there would be no issue and that the medication would be delivered. I was also advised to inform the doctor of my concern, which I did during the consultation. Despite taking these precautions and clearly communicating my concerns in advance, I find myself facing the exact same situation once again. In an attempt to ensure that everything was being processed, I contacted the pharmacy directly to follow up on my medication. As has been the case previously, the pharmacy number was unreachable, and nobody answered my calls, resulting in further wasted time and frustration. I subsequently contacted your WhatsApp assistance service and spoke with Mr. Mohamed. Initially, I was advised that he was unable to check the status of my medication and that I should contact the pharmacy directly. I clarified that this was not a regular medication order but a prescription issued through your telehealth service. Despite this clarification, I was provided with the pharmacy contact number, which once again went unanswered. I then contacted your contact center and spoke with Mr. Muneeb, who placed me on hold to check the status. He subsequently confirmed that the Qasimia branch pharmacy had already forwarded the request to Zero 6 Mall Pharmacy, that everything was ready, and that they were only waiting for the delivery agent. However, despite these assurances, more than 24 hours have now passed, and I am still without my prescribed medication. Nobody from the pharmacy or delivery team has contacted me, and I have been left to repeatedly chase different departments for an update on something that should have been coordinated and handled by your team. What is particularly disappointing is that this is not a new or isolated issue. I had already raised a formal complaint about the same problems a few months ago, yet I am now experiencing the exact same failures all over again. Even after explicitly highlighting my previous experience before the consultation, no effective measures appear to have been taken to prevent a recurrence. This raises serious concerns about the purpose and reliability of your telehealth service. What is the value of offering telehealth consultations if patients are subsequently left to coordinate between multiple pharmacies, repeatedly contact the call center, and chase their own medication deliveries? Why should patients have to spend hours following up on a process that should be managed seamlessly by your own teams? Furthermore, how many more complaints and lengthy emails must customers submit before these recurring issues are properly addressed? It is extremely frustrating to have to explain the same concerns repeatedly, particularly when I had proactively highlighted the risk of this exact situation occurring again. I would like to make it clear that my concern is not simply about a delayed delivery. It is about the repeated failure of coordination, the lack of accountability, the absence of proactive communication, and the fact that a previously reported issue remains unresolved despite assurances provided by your team. I therefore request the following: Immediate resolution: Arrange for my prescribed medication to be delivered without any further delay and confirm the expected delivery time. A formal explanation: Clarify why the same issue has occurred again despite my previous complaint and my efforts to prevent a recurrence before this consultation. A review of the process: Investigate the coordination between the telehealth team, Qasimia branch pharmacy, Zero 6 Mall Pharmacy, and the delivery team to identify where the process is failing. Accountability and corrective action: Explain what measures will be implemented to ensure that other patients do not experience the same repeated delays, poor communication, and unnecessary inconvenience. I expect this complaint to be treated seriously and escalated to the relevant management team. I would appreciate a proper response addressing the concerns raised above, rather than a generic acknowledgement or another instruction to contact the pharmacy myself. I chose to use your telehealth service with the expectation of convenience, reliability, and proper coordination. Unfortunately, my repeated experiences have demonstrated the opposite. I should not have to repeatedly chase your teams for a service that I have already availed and paid for, nor should I have to keep raising the same complaint to get a basic requirement fulfilled. I look forward to your urgent response, confirmation of my medication delivery, and a clear explanation of how this recurring issue will be resolved permanently.

Dr. Sangeeta Pathak

Obstetrician & Gynaecologist

We couldn’t have asked for a better doctor than Dr. Sangeeta Pathak to guide us through our pregnancy and the birth of our son. From our very first consultation to the day of delivery, Dr. Sangeeta was an incredible source of comfort and reassurance for both of us. What truly sets her apart is the time, patience and genuine care she brings to every interaction. She never rushed through appointments, always took the time to explain things in detail, answered our many questions, and ensured we felt informed and confident at every stage. We particularly appreciated her research-driven and evidence-based approach to medicine. She was always thorough in her assessments, explained the reasoning behind her recommendations, and helped us understand the different options available. This gave us tremendous confidence in her judgment. As first-time parents, we naturally had our share of questions and anxious moments. Dr. Sangeeta was a calming force throughout, combining medical expertise with warmth, empathy and genuine personal care. Her reassuring presence, particularly during delivery, made all the difference. Most importantly, we never felt like just another patient. She genuinely cared about our well-being, both medically and emotionally. We will always be grateful for the role she played in bringing our son into this world and making this journey so positive and memorable. Thank you, Dr. Sangeeta, for being not just an exceptional doctor, but also a wonderful human being. We couldn’t recommend her more highly!

Perla Dermatology Clinic

Beauty Therapy, Cosmetic (Aesthetic) Medicine, + 1 more

الدكتورة إيناس من أروع الطبيبات اللي تعاملت معاهم، ومن الدكاترة القلائل اللي فعلاً تثقين فيهم وفي اختياراتهم العلاجية. كل علاج تسويه يعطي البشرة نضارة وجمال طبيعي، والأجمل إن نتائج العلاجات تدوم لفترات طويلة. اللي يميز الدكتورة إيناس إنها بعيدة تماماً عن الجانب التجاري، وتتمتع بأمانة طبية ومصداقية عالية، ودائماً تختار الأنسب للبشرة دون مبالغة أو إجراءات غير ضرورية. عن تجربة شخصية، أنصح وبكل ثقة أي شخص يبحث عن نتائج طبيعية وجميلة إنه يحجز عندها. ❤ Dr. Enas is truly one of the best doctors I have ever been to. She is someone you can genuinely trust, both in her expertise and the treatments she recommends. Every treatment leaves your skin looking fresh, radiant, and naturally beautiful, with results that last for a long time. What makes Dr. Enas truly special is her honesty, professionalism, and medical integrity. She genuinely cares about her patients and always recommends what is best for their skin rather than focusing on commercial interests or unnecessary treatments. From my personal experience, I highly recommend Dr. Enas to anyone looking for beautiful, natural, and long-lasting results. ❤️

Dr. Usha Kiran Talakere

Obstetrician & Gynaecologist

I recently underwent laparoscopic surgery for Stage 4 non-cancerous endometriosis at Prime Hospital, performed by Dr. Usha Kiran. She is, hands down, one of the most brilliant doctors and exceptional surgeons in Dubai. Not only is she highly skilled, but she is also incredibly kind, patient, and informative. She takes the time to explain every issue in detail, ensuring that you fully understand your condition and treatment options. She never rushes you or pressures you into making decisions you are not comfortable with. She genuinely listens to your concerns and always makes an effort to answer your questions and address your worries. Without a doubt, the best OB-GYN and surgeon! I am truly grateful to have been under her care and would highly recommend her to anyone looking for an experienced, compassionate, and trustworthy doctor.

Dr. Luciano Nardo

Obstetrician & Gynaecologist, Fertility Doctor

Dr. Luciano is an exceptional doctor who combines outstanding professionalism with genuine compassion. What I appreciated most was his patience and willingness to take the time to explain everything clearly, answer all my questions, and make sure I felt reassured and understood throughout my treatment. Egg freezing treatment can be an emotional and overwhelming journey, but his calm approach, attention to detail, and human touch made a real difference to my experience. I never felt rushed or treated like just another patient. I am truly grateful to have been under his care and would wholeheartedly recommend him to anyone looking for a knowledgeable, patient, and compassionate fertility specialist.

Trellis Hospital (Formerly Gargash Hospital)

Obstetrics & Gynaecology, Anaesthetics, + 13 more

⭐⭐⭐⭐⭐ Highly Recommend Dr. Hina for Lip Fillers! I absolutely love my lip filler results with Dr. Hina! ❤️ I honestly never imagined that lip fillers could look so natural and beautiful. I have tried two other doctors before, but I never achieved results like this with anyone else. Dr. Hina truly understands her patients and knows exactly what is needed, how much to use, and how to achieve the perfect, natural-looking result. She enhances your features without making your lips look overdone. I am extremely happy with my results and would highly recommend everyone looking for beautiful, natural-looking lip fillers to visit Dr. Hina. She is truly amazing!

Prime Medical Center - Al Barari

General Practice, Cardiology, + 6 more

I truly appreciate the warm hospitality, kindness, and care shown by every staff member during my recent visit. The hospital has a welcoming and comfortable atmosphere. A special thanks to Dr. Mounira, whom I have been consulting for the past 10–15 years. Wherever she practices, I always prefer to visit her for my checkups because of the trust and confidence I have in her. She always provides honest, reliable medical advice, thorough examinations, and genuine care and support. Her professionalism, kindness, and dedication to her patients are truly appreciated. Thank you to Dr. Mounira and the entire hospital team for your excellent service and care!

Mediclinic Parkview Hospital

Obstetrics & Gynaecology, Ophthalmology, + 3 more

We first came to Dr. Murad a year ago when my brother underwent surgery under his care, and we have been following up with him ever since. We are truly grateful and very happy with the results. Dr. Murad is an exceptional doctor who combines a high level of professionalism and expertise with genuine care and compassion for his patients. He is attentive, reassuring, and always makes us feel that we are in good hands. We sincerely appreciate his dedication and the excellent care he has provided throughout this journey. Highly recommended to anyone looking for a skilled, professional, and caring orthopedic doctor.

Dr. Ubaid Shah

Neurologist

⭐⭐⭐⭐⭐ I had a very positive experience with the doctor Ubaid shah. The doctor was professional, caring, and attentive, taking the time to listen to my concerns and explain everything clearly. I truly appreciate the kindness, patience, and excellent medical care provided. I highly recommend this doctor to anyone looking for a knowledgeable, compassionate, and trustworthy healthcare professional. Thank you for the outstanding service and support!

Al Das Medical Clinic

Family Medicine, Obstetrics & Gynaecology, + 2 more

Visiting Al Das Clinic was such a reassuring experience. The receptionists greet you with genuine kindness and keep everything moving smoothly. The medical standard is top tier: the doctors are patient, approachable, and make sure you completely understand your condition and prescribed medicine before you leave. You feel respected, well cared for, and in safe hands the entire time. Thank you to the whole team

Prime Medical Center Jumeirah

Obstetrics & Gynaecology, Cardiology, + 6 more

I’m really grateful to have Dr. Irshad as my GP. I always feel comfortable visiting him whenever I’m sick. He’s very knowledgeable, kind, and approachable, and he always makes me feel at ease. His nurse is also so kind, respectful, and welcoming. I truly appreciate the care and kindness they both show to their patients. Thank you, Dr. Irshad and team, for making every visit a pleasant experience!

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

consulted several ENT specialists for my wife’s sinusitis, but unfortunately, we couldn’t find a lasting solution. Six months ago, we visited Dr. Raees Abdurahiman, who explained her condition clearly and prescribed the right medication. With his proper diagnosis and treatment, her problem was resolved. We are truly grateful to him for his excellent care and guidance.

Dr. Dima Abdul Jabbar

Oncologist

Initially i was all scared and worried of my illness. The minute I entered Dr Dima's clinic for the first time, she made me so comfortable and explained me in detail my treatment plan which is going on successfully. The care and support I received from Dr Dima and her team is amazing and changed my perception of the illness. Thank you Dr Dima and the entire BCI team.

Dr Emad Al Nounou

Cardiologist

الدكتور عماد متمكن ومتميز في مجاله، يتمتع بأسلوب راقٍ واحترافي في التعامل مع المرضى، ولديه قدرة رائعة على شرح الحالة الصحية وتوضيح التشخيص بطريقة سلسة ومفهومة. يحرص على إعطاء المريض الوقت الكافي للاستماع إلى استفساراته والإجابة عنها بكل اهتمام وصبر، مما يمنح المريض شعوراً بالراحة والثقة والاطمئنان. كل الشكر والتقدير له على مهنيته العالية وحسن تعامله

Dr Bassel Darwish

Rheumatologist

It is always a pleasure visiting Dr. Bassel. His professionalism, extensive knowledge, honesty, and genuine commitment to his patients are truly appreciated. He takes the time to provide thoughtful care and inspires confidence and trust. The experience is further enhanced by his wonderful, friendly, and supportive clinic team. Highly recommended!

Dr. Tariq Ali Aljemmali

Nephrologist

I am incredibly grateful to Dr. Tariq Ali Aljemmali. After a long and difficult struggle with my health, he helped me finally recover. His kindness, professionalism, and dedication made all the difference. An exceptional doctor with a wonderful heart. I cannot thank him enough and highly recommend him!