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Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

Dear Management Team, I am writing to formally express my disappointment regarding the experience my son and I had during our visit to Prime Medical last night. Upon arrival, we were waiting for more than 20 minutes for basic procedures such as checking blood pressure and other preliminary details. During this time, I was seated in the waiting area with my son. I observed the nursing staff engaged in personal conversations among themselves, while patients continued to wait. What was most concerning was that a family who arrived after us was allowed to enter directly before us. One of the nurses clearly saw that I had arrived earlier and was waiting for my turn, yet no action was taken. As a frequent patient of Prime Medical, I did not expect such rude and unprofessional behavior. Eventually, I tried to enter Dr. Geetika’s room when my turn should have come. However, a lady nurse stopped us very rudely and allowed another family to enter, stating they had an appointment. This entire situation was handled without proper communication or courtesy, which made the experience very unpleasant and stressful for me and my child. The only positive aspect of this visit, as always, was the behavior of Dr. Om Prakash. I truly admire his professionalism, dedication, and the care he provides. He consistently treats patients with respect and prescribes medication appropriately based on the health condition. His conduct reflects the standard of care I expect from Prime Medical. I humbly request the management to take this complaint seriously and address the behavior of the nursing staff, so that no other patient has to go through a similar experience in the future. Thank you for your time and attention to this matter. I hope appropriate action will be taken.

Saudi German Hospital Ajman

Cardiology, Ear, Nose & Throat (ENT), + 5 more

Writing this with a heart full of gratitude. From day one of my pregnancy, Dr. Aida Al Khatib has been nothing short of exceptional. She didn’t just listen — she truly heard me. Every concern, every fear, every tiny symptom… she took it all seriously. Tracked my progress. Tracked my baby’s progress. Calmed me when I spiraled. Reassured me when Google tried to scare me. And considering this was a high-risk pregnancy (gestational diabetes + high blood pressure + third C-section after a long gap), her care meant everything to me. She made sure I followed every precaution, every step, every check. Never rushed me. Never dismissed me. Always present. Always kind. I was TERRIFIED going into my third C-section. High risk. Long gap. So many what-ifs in my head. But Dr. Aida handled everything with such confidence, calm, and precision that it felt… safe. Controlled. Professional. Reassuring. Now, 10 days postpartum — Alhamdulillah — I feel like I’m already back on my feet. Energised. Strong. Almost like nothing even happened. That’s how clean, smooth, and well-managed everything was. Also a huge thank you to her wonderful assistant, Nurse Sheeja — the quiet superhero behind the scenes. Making sure all documents were ready, appointments smooth, and pregnant women (who already have zero patience left 😅) don’t have to wait long. If you’re pregnant and reading this — Dr. Aida is your person. Your safe space. Your calm in chaos. Your best decision during this beautiful yet overwhelming phase. I 100/100 recommend her. Truly. Forever grateful 🤍

Dr Aida Hussen Alkhatib

Obstetrician & Gynaecologist

Writing this with a heart full of gratitude. From day one of my pregnancy, Dr. Aida Al Khatib has been nothing short of exceptional. She didn’t just listen — she truly heard me. Every concern, every fear, every tiny symptom… she took it all seriously. Tracked my progress. Tracked my baby’s progress. Calmed me when I spiraled. Reassured me when Google tried to scare me. And considering this was a high-risk pregnancy (gestational diabetes + high blood pressure + third C-section after a long gap), her care meant everything to me. She made sure I followed every precaution, every step, every check. Never rushed me. Never dismissed me. Always present. Always kind. I was TERRIFIED going into my third C-section. High risk. Long gap. So many what-ifs in my head. But Dr. Aida handled everything with such confidence, calm, and precision that it felt… safe. Controlled. Professional. Reassuring. Now, 10 days postpartum — Alhamdulillah — I feel like I’m already back on my feet. Energised. Strong. Almost like nothing even happened. That’s how clean, smooth, and well-managed everything was. Also a huge thank you to her wonderful assistant, Nurse Sheeja — the quiet superhero behind the scenes. Making sure all documents were ready, appointments smooth, and pregnant women (who already have zero patience left 😅) don’t have to wait long. If you’re pregnant and reading this — Dr. Aida is your person. Your safe space. Your calm in chaos. Your best decision during this beautiful yet overwhelming phase. I 100/100 recommend her. Truly. Forever grateful 🤍

Dr. Hatem Dalati

ENT Surgeon

I cannot express how grateful I am to Dr.Hatem Dalati for the amazing experience and results of my revision rhinoplasty and deviated septum. From the very first consultation, he was extremely professional, kind, and genuinely caring. He took the time to listen to all my concerns and problems, explained every detail clearly, and made me feel completely comfortable and confident throughout the entire process. Dr. Hatem is not only an incredibly skilled surgeon, but also a very supportive and attentive doctor. He was always available to answer my questions and made sure I was well taken care of before and after the surgery. The results exceeded my expectations, I am now able to breathe perfectly, and my nose is very natural, balanced, and exactly what I hoped for. The operation was a complicated one as I required extra cartilage, the doctor handled it with exceptional skill and precision, making the outcome excellent. I would also like to sincerely express my thankfulness to Nurse Jessa who went above and beyond to accommodate me. She is caring, attentive, supportive and patient. Overall. I truly appreciate the doctors dedication, patience, and the effort he put into my case. I highly recommend Dr. Hatem Dalati to anyone considering any ENT operation, whether cosmetic or medical. Thank you so much for your outstanding work and care.

Dr. Luciano Nardo

Fertility Doctor, Obstetrician & Gynaecologist

I met Dr. Luciano after my first IVF cycle failed in Antalya, Turkey. After that, I went to Orchid IVF in Dubai and underwent another cycle with a different doctor, which unfortunately also failed. That’s when I met Dr. Luciano—and I can honestly say I have never met a doctor like him. He is extremely humble, patient, and truly listens. He took the time to understand all my concerns and explained everything with clarity and honesty. We went through one more attempt that didn’t succeed, but because of his constant support, care, and encouragement, we never lost hope. Under his guidance, we decided to try a natural embryo transfer—and by the grace of God, it worked. I am now pregnant. Beyond the success, what I will never forget is Dr. Luciano’s availability, kindness, and genuine care throughout this journey. I deeply admire his efforts and dedication, and I am forever grateful to him for standing by us during one of the most emotional phases of our lives.

Harley Street Medical Centre - UAE

Dermatology, Audiology, + 17 more

I had a very positive experience during my visit to the Urology Department. From the moment I arrived, I was treated with professionalism, care, and respect. The nursing staff were extremely supportive and compassionate, explaining each step of the procedure clearly and ensuring I felt comfortable throughout. Dr. Stefan Schumacher demonstrated exceptional expertise and a reassuring manner, which greatly reduced any anxiety I had. The urodynamics procedure was conducted smoothly and with great attention to patient comfort. I am truly grateful to the entire team for their dedication, kindness, and high standard of care. Thank you for making what could have been a stressful experience feel safe and well-managed.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

Dear Prime Clinics Al Qasimiya Team, I hope this message finds you well. I wanted to take a moment to share some feedback regarding my recent visits to the Qasimiya branch. I've noticed that there seems to be a recurring issue with the availability of face masks for patients. On multiple occasions, I've been informed by the reception staff that masks are out of stock, which can be quite concerning for those of us who prioritize safety during our visits especially during the flu season. Ensuring that patients have access to basic protective equipment would greatly enhance the overall experience and peace of mind for everyone. Thank you for considering this feedback.

Dr. John Prado

Fetal Medicine Specialist, Obstetrician & Gynaecologist

Dr. John delivered outstanding care throughout my high-risk pregnancy. With my history of autoimmune condition he ensured timely interventions, precise medication, and expert guidance at every stage of pregnancy. He closely monitored fetal growth and overall fetal well-being, proactively recommending necessary tests and scans to ensure the baby’s safety and healthy development. His polite demeanor, compassion, positivity and clinical expertise gave me great confidence and peace of mind until my delivery. My husband and I are deeply grateful for his dedication and highly recommend him for high-risk obstetric care.

Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

The doctors who assisted me during my surgery were very professional. From the beginning up to now, I feel like they treated me as part of their family, not just as a patient. That’s why I felt comfortable and confident that I was in good and safe hands. Thank you to my surgeon, Dr. Verushka, and her team. Even if our families cannot take care of us because they are far away, at Prime Hospital they will take care of you so you won’t feel the loneliness of being away from your family, who should have been by your side.

Neile Brown

Physiotherapist

I have been having knee pain for a while and always struggled with it. Neile is an amazing physio and person. Very well experienced and knowledgeable, I’m the first visit he made sure to carefully assess my main issues and then have a clear understanding on what we need to focus on to improve mobility and strength around the knee. Highly recommended Neile for anyone looking for a great physio.

Dr. Wesam Gouda

Rheumatologist

Dr. Wesam is an exceptional doctor. During my high-risk pregnancy, he boosted my confidence and managed my medication throughout the entire journey with great care and professionalism. His reassurance, expertise, and constant support made a challenging time much easier. I am truly grateful for his dedication and highly recommend him for SLE related treatments.

Dr Majid Sadeghi

Psychiatrist

⭐⭐⭐⭐⭐ Dr. Majid Sadeghi is an exceptional psychiatrist. He is kind, professional, and truly takes the time to listen. He explains things clearly and creates a thoughtful treatment plan tailored to individual needs. I always felt respected, supported, and comfortable under his care. Highly recommend Dr. Sadeghi.

Prime Medical Center Sheikh Zayed Road

Dentistry, Cardiology, + 14 more

Dr. Nadeem is an exceptional doctor who truly cares about his patients. He listens patiently, explains everything clearly, and provides treatment with great professionalism and compassion. His calm and reassuring approach makes you feel confident and well cared for. Highly recommended.

Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

The hospital is very clean and well-organized, with excellent service overall. I would like to specifically commend Dr. Sally Al-Mashhadani for her professionalism, kindness, and supportive approach toward patients. Highly recommended

Prime Medical Center - Al Barari

General Practice, Cardiology, + 6 more

The stuff was so kind and friendly, they made everything clear for us in professional way. The Dr very professional and kind. She explained everything to us in a simple and beautiful way, and she reassured me. We were very satisfied.

Dr Mubina Abdulsamad Fakir

Dentist

As previously mentioned, Dr Mubina was amazing. She put me at ease and reassured me. I was so happy how she was able to explain all necesary treatment in a professional manner. Thank you!