I am a patient
FAQs
General
How does Doctify work? / What is Doctify?
Doctify is a healthcare directory, powered by verified patient reviews and professional skill endorsements
Our mission is simple: to empower you to find and connect with the right healthcare provider for your unique needs.
Every year, over 6 million patients use Doctify to:
- Search for trusted healthcare providers
- Compare providers and make informed decisions
- Enquire or book directly with their chosen provider
- Review their provider after their appointment
To be listed on Doctify, individual healthcare professionals must hold an active registration/license with the relevant regulatory body. While many professionals choose to claim and actively manage their profiles, others are created on their behalf to provide patients with access to the most comprehensive and trustworthy directory possible, which now includes over 150,000 profiles and continues to grow every day.
Is Doctify a healthcare provider?
No, Doctify is not a healthcare provider.
Doctify is a healthcare directory, helping you find the best healthcare provider for your unique needs.
So, whilst we don’t provide healthcare, we’re here to connect you with the experts who do.
Can I get medical advice from Doctify?
No, medical advice should always come from licensed healthcare professionals.
Doctify is a healthcare directory, helping you find and connect with the best healthcare professional for your unique needs.
So, whilst we can’t provide medical advice, we’re here to connect you with the experts who can.
Why isn’t my doctor on Doctify?
We’re building the most helpful and trustworthy directory in healthcare, with over 150,000 specialists and practices listed and growing daily.
To be listed on Doctify, individual health professionals must hold an active registration/license with the relevant regulatory body. While many professionals choose to claim and actively manage their profiles, others are created on their behalf to provide patients with access to the most comprehensive directory possible.
If your doctor isn’t listed yet, help us change that. Feedback to our Patient Support Team at hello@doctify.com.
Note: Some health professionals opt out of appearing on Doctify. It’s their choice, and we respect it.
Is Doctify free for patients to use?
Yes, Doctify is a completely free healthcare directory for patients to use.
Please note that our directory service is separate from any costs associated with visiting the healthcare provider. If you’re not sure about the cost of your appointment, check with your healthcare provider or insurance provider directly.
What does it mean when a provider has an ‘Outstanding/Great Patient Experience badge’ from Doctify?
Outstanding and Great Patient Experience badges are awarded to healthcare providers annually and will display a date indicating the year it was awarded.
To ensure that these badges reflect recent and long-term patient satisfaction, providers are scored on multiple metrics:
- The number of verified patient reviews they’ve received
- Their overall Patient Trust Score (0 – 5 stars)
- The recency of the verified patient reviews they’ve received
Their score against these metrics determines which badge, if any, they have earned:
- Outstanding Patient Experience: Awarded to the top 10% of providers.
- Great Patient Experience: Awarded to the next 20% of providers (10-30th percentile).
Doctify is a healthcare directory, powered by verified patient reviews and professional skill endorsements
Our mission is simple: to empower you to find and connect with the right healthcare provider for your unique needs.
Every year, over 6 million patients use Doctify to:
- Search for trusted healthcare providers
- Compare providers and make informed decisions
- Enquire or book directly with their chosen provider
- Review their provider after their appointment
To be listed on Doctify, individual healthcare professionals must hold an active registration/license with the relevant regulatory body. While many professionals choose to claim and actively manage their profiles, others are created on their behalf to provide patients with access to the most comprehensive and trustworthy directory possible, which now includes over 150,000 profiles and continues to grow every day.
No, Doctify is not a healthcare provider.
Doctify is a healthcare directory, helping you find the best healthcare provider for your unique needs.
So, whilst we don’t provide healthcare, we’re here to connect you with the experts who do.
No, medical advice should always come from licensed healthcare professionals.
Doctify is a healthcare directory, helping you find and connect with the best healthcare professional for your unique needs.
So, whilst we can’t provide medical advice, we’re here to connect you with the experts who can.
We’re building the most helpful and trustworthy directory in healthcare, with over 150,000 specialists and practices listed and growing daily.
To be listed on Doctify, individual health professionals must hold an active registration/license with the relevant regulatory body. While many professionals choose to claim and actively manage their profiles, others are created on their behalf to provide patients with access to the most comprehensive directory possible.
If your doctor isn’t listed yet, help us change that. Feedback to our Patient Support Team at hello@doctify.com.
Note: Some health professionals opt out of appearing on Doctify. It’s their choice, and we respect it.
Yes, Doctify is a completely free healthcare directory for patients to use.
Please note that our directory service is separate from any costs associated with visiting the healthcare provider. If you’re not sure about the cost of your appointment, check with your healthcare provider or insurance provider directly.
Outstanding and Great Patient Experience badges are awarded to healthcare providers annually and will display a date indicating the year it was awarded.
To ensure that these badges reflect recent and long-term patient satisfaction, providers are scored on multiple metrics:
- The number of verified patient reviews they’ve received
- Their overall Patient Trust Score (0 – 5 stars)
- The recency of the verified patient reviews they’ve received
Their score against these metrics determines which badge, if any, they have earned:
- Outstanding Patient Experience: Awarded to the top 10% of providers.
- Great Patient Experience: Awarded to the next 20% of providers (10-30th percentile).
Text / WhatsApp Messages from Doctify
I received a text or WhatsApp from Doctify saying someone used my phone number to leave a review – what should I do?
The text or Whatsapp message might say something like this:
“A review has been submitted on Doctify using your phone number. If this wasn’t you, please click the following link: [url]”
This means someone submitted a review on Doctify using your phone number.
If you believe your phone number was used fraudulently, or in error:
- Click the link in the text message to flag and remove it.
- You must do this within 7 days of receiving the text message.
I received a text or WhatsApp from Doctify saying someone replied to my review – how can I read the reply?
The text message might say something like this:
“You recently left a review on Doctify. The provider has now replied to your feedback, and you can see their response on the platform.”
This means that the healthcare provider has responded to your review.
To see their reply, please visit the healthcare provider’s Doctify profile. Then, simply scroll down to the Reviews section, find your specific review, and their response will be visible there.
Why do I need to provide my mobile number when leaving a review?
At Doctify, we take the integrity of reviews seriously — that’s why we ask for your mobile number at the end of the review process. This helps us ensure that every review is genuine, respectful, and useful to others.
Here’s why your mobile number is important:
✅ To confirm you’re a real patient
We use your mobile number to verify that you’re a genuine patient who has had a recent appointment with the healthcare provider you’re reviewing. This protects both patients and professionals from fake or misleading reviews.
✅ To prevent multiple or fraudulent reviews
You can leave one review every 30 days per healthcare provider. Linking reviews to a mobile number helps us enforce this rule fairly and transparently — so every review reflects a real experience.
✅ To notify you if your review gets a reply
If your healthcare provider responds to your review, we’ll send you a text to let you know. You’ll be able to read their response and feel confident that your feedback has been acknowledged.
Your number is safe.We will never share your mobile number publicly or use it for marketing. It’s only used for verification and important updates related to your review.
Want to know more? See our Privacy Policy for full details.
The text or Whatsapp message might say something like this:
“A review has been submitted on Doctify using your phone number. If this wasn’t you, please click the following link: [url]”
This means someone submitted a review on Doctify using your phone number.
If you believe your phone number was used fraudulently, or in error:
- Click the link in the text message to flag and remove it.
- You must do this within 7 days of receiving the text message.
The text message might say something like this:
“You recently left a review on Doctify. The provider has now replied to your feedback, and you can see their response on the platform.”
This means that the healthcare provider has responded to your review.
To see their reply, please visit the healthcare provider’s Doctify profile. Then, simply scroll down to the Reviews section, find your specific review, and their response will be visible there.
At Doctify, we take the integrity of reviews seriously — that’s why we ask for your mobile number at the end of the review process. This helps us ensure that every review is genuine, respectful, and useful to others.
Here’s why your mobile number is important:
✅ To confirm you’re a real patient
We use your mobile number to verify that you’re a genuine patient who has had a recent appointment with the healthcare provider you’re reviewing. This protects both patients and professionals from fake or misleading reviews.
✅ To prevent multiple or fraudulent reviews
You can leave one review every 30 days per healthcare provider. Linking reviews to a mobile number helps us enforce this rule fairly and transparently — so every review reflects a real experience.
✅ To notify you if your review gets a reply
If your healthcare provider responds to your review, we’ll send you a text to let you know. You’ll be able to read their response and feel confident that your feedback has been acknowledged.
Your number is safe.We will never share your mobile number publicly or use it for marketing. It’s only used for verification and important updates related to your review.
Want to know more? See our Privacy Policy for full details.
Leaving reviews on Doctify
How do I leave a review?
If your healthcare provider uses Doctify to collect patient feedback
They will invite you to leave an anonymous review via Doctify after your appointment. Usually via email, SMS/WhatsApp, QR code, or a tablet in the clinic.
If you were not invited to leave a review, you can:
- Ask your healthcare provider directly for their Doctify review link. They are obliged to provide you with the ability to leave a Doctify review after your appointment.
- Or, contact us at patientreviews@doctify.com and we’ll help you submit your review.
You’ll need to share proof of your appointment with us, such as:
- An invoice or payment receipt
- An appointment or discharge letter
Your proof of your appointment should clearly show:
-
- The clinic and/or health professional’s name
- The date of your appointment
- Your full name
If your healthcare provider does not use Doctify to collect patient feedback
If you believe in the power of patient voices, let your provider know. Many welcome feedback – and knowing you want to share your experience may encourage them to start using Doctify to collect patient feedback.
My doctor is not collecting reviews on Doctify – why?
If their profile says “Not actively collecting reviews right now”, they are not using Doctify’s review software and so reviews cannot be submitted.
Only specialists and clinics who subscribe to Doctify’s review software can collect patient reviews via Doctify.
If your healthcare provider isn’t subscribed:
- Their profile will show 0 reviews
- You’ll see the message “Not actively collecting reviews right now”
- There is no way to leave a review, even if you had an appointment
If you believe in the power of patient voices, let your healthcare provider know. Many welcome feedback – and knowing you want to share your experience may encourage them to start using Doctify to collect patient feedback.
What happens after I leave a review?
- You will receive a confirmation SMS (text message) and WhatsApp message:
“A review has been submitted on Doctify using your phone number. If this wasn’t you, please click the following link: [url].”
• Opt-Out Option: Don’t want your review to be published? No problem! Just click the link in the SMS and Whatsapp within 7 days to flag and remove it.
• Automatic Verification: If no opt-out action is taken within 7 days, the review is automatically verified.
- Once automatically verified, your review will then be moderated before being published on the profile of the specialist or practice that you reviewed.
This can take several working days. We publish all reviews that adhere to our Patient Review Policy.
If you’d like an update on your review, please contact the Patient Support Team at patientreviews@doctify.com and include the phone number you used to leave the review. We’ll be happy to help.
Can I edit or remove my review?
Get in touch with our Patient Support Team at patientreviews@doctify.com if you would like to edit or remove it.
In your request, please confirm the phone number used to leave the review and the amendments you would like to make,
I left a review but I can’t find it on their profile – why?
There are a few possible reasons why your review may not appear on the profile:
- It couldn’t be verified: If there was an issue with the phone number provided, or if you opted out during the SMS or WhatsApp verification process.
- It’s under assessment: If the review was flagged (by either Doctify or the provider) for potentially breaching our Patient Review Policy, it may be temporarily hidden while our Clinical Governance Committee assesses it.
- It was removed: If the review was found to violate our Patient Review Policy, it may have been permanently removed after independent review.
- The provider is no longer subscribed to Doctify’s review collection software: If a provider stops using Doctify’s review software, all reviews on their profile are unpublished and archived. If they re-subscribe, those reviews will be reinstated.
If you’d like an update on your review, please contact the Patient Support Team at patientreviews@doctify.com and include the phone number you used to leave the review. We’ll be happy to help.
If your healthcare provider uses Doctify to collect patient feedback
They will invite you to leave an anonymous review via Doctify after your appointment. Usually via email, SMS/WhatsApp, QR code, or a tablet in the clinic.
If you were not invited to leave a review, you can:
- Ask your healthcare provider directly for their Doctify review link. They are obliged to provide you with the ability to leave a Doctify review after your appointment.
- Or, contact us at patientreviews@doctify.com and we’ll help you submit your review.
You’ll need to share proof of your appointment with us, such as:
- An invoice or payment receipt
- An appointment or discharge letter
Your proof of your appointment should clearly show:
-
- The clinic and/or health professional’s name
- The date of your appointment
- Your full name
If your healthcare provider does not use Doctify to collect patient feedback
If you believe in the power of patient voices, let your provider know. Many welcome feedback – and knowing you want to share your experience may encourage them to start using Doctify to collect patient feedback.
If their profile says “Not actively collecting reviews right now”, they are not using Doctify’s review software and so reviews cannot be submitted.
Only specialists and clinics who subscribe to Doctify’s review software can collect patient reviews via Doctify.
If your healthcare provider isn’t subscribed:
- Their profile will show 0 reviews
- You’ll see the message “Not actively collecting reviews right now”
- There is no way to leave a review, even if you had an appointment
If you believe in the power of patient voices, let your healthcare provider know. Many welcome feedback – and knowing you want to share your experience may encourage them to start using Doctify to collect patient feedback.
- You will receive a confirmation SMS (text message) and WhatsApp message:
“A review has been submitted on Doctify using your phone number. If this wasn’t you, please click the following link: [url].”
• Opt-Out Option: Don’t want your review to be published? No problem! Just click the link in the SMS and Whatsapp within 7 days to flag and remove it.
• Automatic Verification: If no opt-out action is taken within 7 days, the review is automatically verified.
- Once automatically verified, your review will then be moderated before being published on the profile of the specialist or practice that you reviewed.
This can take several working days. We publish all reviews that adhere to our Patient Review Policy.
If you’d like an update on your review, please contact the Patient Support Team at patientreviews@doctify.com and include the phone number you used to leave the review. We’ll be happy to help.
Get in touch with our Patient Support Team at patientreviews@doctify.com if you would like to edit or remove it.
In your request, please confirm the phone number used to leave the review and the amendments you would like to make,
There are a few possible reasons why your review may not appear on the profile:
- It couldn’t be verified: If there was an issue with the phone number provided, or if you opted out during the SMS or WhatsApp verification process.
- It’s under assessment: If the review was flagged (by either Doctify or the provider) for potentially breaching our Patient Review Policy, it may be temporarily hidden while our Clinical Governance Committee assesses it.
- It was removed: If the review was found to violate our Patient Review Policy, it may have been permanently removed after independent review.
- The provider is no longer subscribed to Doctify’s review collection software: If a provider stops using Doctify’s review software, all reviews on their profile are unpublished and archived. If they re-subscribe, those reviews will be reinstated.
If you’d like an update on your review, please contact the Patient Support Team at patientreviews@doctify.com and include the phone number you used to leave the review. We’ll be happy to help.
Doctify Reviews
What’s the difference between Doctify and other websites with reviews?
Only real patients can leave reviews, and only verified health professionals can leave skill endorsements.
This keeps Doctify trustworthy, unlike open systems (like Google Reviews) where anyone can chime in and leave a fake or misleading review.
Why have I been asked to leave a review via Doctify?
Doctify is a healthcare directory, powered by verified patient reviews.
Your review helps in two key ways:
- Improve care: Providers use your feedback to enhance patient experience.
- Guide others: Future patients rely on reviews to make informed choices. 90% look for online reviews before booking an appointment!
Additionally, reviews via Doctify are:
- Completely optional: You’re free to ignore the request.
- Privacy respected: Reviews are anonymous. Plus, your personal data isn’t shared or used for marketing purposes.
Can doctors choose which patients are allowed to leave a review?
No. All patients have the right to leave a review – not just those with positive experiences.
Healthcare providers using Doctify’s review software must not selectively invite only certain patients to leave reviews. This kind of “cherry-picking” goes against regulatory guidelines and Doctify’s own rules.
If your healthcare provider is using Doctify’s review software, but you were not invited to leave a review after your appointment, you can:
- Ask your healthcare provider directly for their Doctify review link. They are obliged to provide you with the ability to leave a Doctify review after your appointment.
- Or, contact us at patientreviews@doctify.com and we’ll help you submit your review.
You’ll need to show us proof of your appointment, such as:
- An invoice or payment receipt
- An appointment or discharge letter
Your proof of your appointment should clearly show:
- The clinic and/or consultant’s name
- The date of your appointment
- Your full name
Can doctors delete or edit reviews they don’t like?
No. Healthcare providers cannot delete or edit reviews just because they disagree with them.
All reviews on Doctify go through a fair and independent moderation process to make sure they follow our Patient Review Policy. Providers cannot change, block, or hide reviews simply because they are negative or unflattering.
However, if a provider believes a review violates our policies – for example, if it contains offensive language – they can flag it.
What happens when a review is flagged?
Flagged reviews are:
- Temporarily unpublished
- Independently assessed by our Clinical Governance Committee
What’s the outcome of the assessment?
- If the review meets our policy, it is reinstated.
- If it violates our policy, it is permanently removed.
All decisions are made independently by the Clinical Governance Committee – not by the healthcare provider.
Examples of why a review might be removed by the Clinical Governance Committee:
- Offensive, abusive, hateful, or obscene language
- Personal or identifying information (reviews must remain anonymous)
- Comments focused only on pricing, not quality of care
- Promotional, advertising, or spam content
- Misleading medical claims or statements requiring expert validation
- Defamatory statements or impersonation
- Content promoting violence, discrimination, or illegal activity
- Threats, harassment, or anything likely to cause distress
Since doctors pay Doctify, are only positive reviews shown?
No. Healthcare providers cannot influence which reviews are published, even if they pay for our service.
Here’s how it works:
- Health professionals and practices pay a subscription fee to use Doctify’s software for collecting reviews.
- This allows them to gather structured patient feedback, but not to control or filter it.
- Reviews are moderated by Doctify – not the provider – based only on content policies.
Even if a provider is paying Doctify, negative or mixed reviews are still published. Our priority is to ensure that patient feedback is trustworthy, unbiased, and transparent.
Only real patients can leave reviews, and only verified health professionals can leave skill endorsements.
This keeps Doctify trustworthy, unlike open systems (like Google Reviews) where anyone can chime in and leave a fake or misleading review.
Doctify is a healthcare directory, powered by verified patient reviews.
Your review helps in two key ways:
- Improve care: Providers use your feedback to enhance patient experience.
- Guide others: Future patients rely on reviews to make informed choices. 90% look for online reviews before booking an appointment!
Additionally, reviews via Doctify are:
- Completely optional: You’re free to ignore the request.
- Privacy respected: Reviews are anonymous. Plus, your personal data isn’t shared or used for marketing purposes.
No. All patients have the right to leave a review – not just those with positive experiences.
Healthcare providers using Doctify’s review software must not selectively invite only certain patients to leave reviews. This kind of “cherry-picking” goes against regulatory guidelines and Doctify’s own rules.
If your healthcare provider is using Doctify’s review software, but you were not invited to leave a review after your appointment, you can:
- Ask your healthcare provider directly for their Doctify review link. They are obliged to provide you with the ability to leave a Doctify review after your appointment.
- Or, contact us at patientreviews@doctify.com and we’ll help you submit your review.
You’ll need to show us proof of your appointment, such as:
- An invoice or payment receipt
- An appointment or discharge letter
Your proof of your appointment should clearly show:
- The clinic and/or consultant’s name
- The date of your appointment
- Your full name
No. Healthcare providers cannot delete or edit reviews just because they disagree with them.
All reviews on Doctify go through a fair and independent moderation process to make sure they follow our Patient Review Policy. Providers cannot change, block, or hide reviews simply because they are negative or unflattering.
However, if a provider believes a review violates our policies – for example, if it contains offensive language – they can flag it.
What happens when a review is flagged?
Flagged reviews are:
- Temporarily unpublished
- Independently assessed by our Clinical Governance Committee
What’s the outcome of the assessment?
- If the review meets our policy, it is reinstated.
- If it violates our policy, it is permanently removed.
All decisions are made independently by the Clinical Governance Committee – not by the healthcare provider.
Examples of why a review might be removed by the Clinical Governance Committee:
- Offensive, abusive, hateful, or obscene language
- Personal or identifying information (reviews must remain anonymous)
- Comments focused only on pricing, not quality of care
- Promotional, advertising, or spam content
- Misleading medical claims or statements requiring expert validation
- Defamatory statements or impersonation
- Content promoting violence, discrimination, or illegal activity
- Threats, harassment, or anything likely to cause distress
No. Healthcare providers cannot influence which reviews are published, even if they pay for our service.
Here’s how it works:
- Health professionals and practices pay a subscription fee to use Doctify’s software for collecting reviews.
- This allows them to gather structured patient feedback, but not to control or filter it.
- Reviews are moderated by Doctify – not the provider – based only on content policies.
Even if a provider is paying Doctify, negative or mixed reviews are still published. Our priority is to ensure that patient feedback is trustworthy, unbiased, and transparent.
Contact Us
Didn’t find what you were looking for? Get in touch with our Patient Support Team.
E-mail us at: hello@doctify.com
Write to us at: Doctify, DSO-THUB-G-D-FLEX-G140B
DSO-DDP-A5-D-FLEX-1023
DSO-DDP-A5-D-FLEX-1014
Dubai Silicon Oasis
Dubai – UAE
