Part 1 – Platform Terms of Use

PLEASE READ THESE PLATFORM TERMS OF USE CAREFULLY

We are Doctify Ltd (trading as Doctify), a company registered in England and Wales with number 09245200 and its registered office address at 1 Kensington Gore, London, England, SW7 2AR  (“Doctify”, “us”, “we”, “our” etc).

All users of the Doctify service (“you” etc), must follow the rules in these Platform Terms of Use (the “terms”) on how to act on the Doctify service in compliance with the law and guidance on online safety.

We may update these terms from time to time. The latest version is available at https://www.doctify.com/en-ae/about/terms-and-conditions. If you are not viewing these terms at that live link the version you are viewing may be out of date and no longer apply.

We may suspend or terminate your Healthcare Provider account or access if you repeatedly or seriously breach these terms. Where reasonable, we will warn you before taking this step. 

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE PLATFORM

General

Nothing stated or posted on the Platform is intended to be and must not be taken to be the practice of medicine or other professional healthcare advice or the provision of medical care. Do not disregard, avoid or delay obtaining medical advice from a qualified Healthcare Provider based on what you have read on the Platform and do not use the Platform for emergency medical care or needs. In a medical emergency, immediately contact the emergency services.

Appointment Requests

The Platform may allow you to request an appointment directly with a Healthcare Provider. Where you request an appointment with a Healthcare Provider through a third party rather than the Platform, we may hold your data in accordance with our Privacy Notice and such third party may hold your data in accordance with their own privacy policy. You should read the terms and conditions (including privacy policies) of third-party websites before using their services.

Users are responsible for exercising their judgment and selecting their own Healthcare Provider – Doctify does not make any endorsement or recommendation.

Doctify is an intermediary that hosts patient feedback and is not itself a provider of healthcare or clinical services. We do not endorse or recommend any Healthcare Provider, and ratings  of Healthcare Providers are determined by patient feedback. Your experience of a Healthcare Provider may not match that of other patients and feedback or a rating on Doctify should not be regarded as a guarantee of quality. The quality of care provided by healthcare Providers is a matter between the Provider, the patient and any applicable healthcare or other professional regulator and Doctify has no responsibility or legal liability in this regard.

The Platform is intended for use by adults aged 18 or over.

What’s in these terms?

These terms tell you what is permitted and prohibited while using the Doctify platform (our “Platform”) and apply to all users, and however you are accessing the Platform.

These terms include information on how we protect users from harmful or illegal content.

These terms are separate from and in addition to the legal terms and conditions that govern a contract with us for services.

Who we are and how to contact us

You can contact us by using functionality in the Platform, or by email at hello@doctify.com

By using our Platform you accept these terms

By using our Platform, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our Platform.
These terms of use refer to the following additional documents, which also apply to your use of our Platform:

• Our Privacy Notice https://www.doctify.com/en-ae/about/privacy-policy, which explains how we collect, use and store your personal data.
• Our Cookie Policy https://www.doctify.com/en-ae/about/cookie-policy, which sets out information about cookies and similar tracking technologies on our Platform.
• Any online support and help documentation we provide, setting out information about the functionality of our Platform and how to use it.

We may make changes to these terms

We amend these terms from time to time. Please check these terms to ensure you understand the terms that apply at the time of use. These terms were most recently updated on the 25^th November 2025.

We may make changes to our Platform

We may update and change our Platform from time to time to reflect changes to our offerings, our users’ needs and our business priorities.

We may suspend or withdraw our Platform

We do not guarantee that our Platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Platform (whether generally or for specific users or categories of users) for business and operational reasons at our discretion. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that you are the only person who accesses the Platform via your connection or credentials.

You must keep your account details safe

If you provide, choose, or you are provided with, a user identification code, password, single sign on, login details, access credentials or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification details  or password, you must promptly notify us at hello@doctify.com.

How you may use material on our Platform

We are the owner or the licensee of all intellectual property rights in our Platform. Those works are protected by copyright and database right laws and treaties around the world. All such rights are reserved.

We are the owner of all intellectual property rights in content on our Platform (including reviews and other user-generated content but excepting any mention of trade marks owned by third parties).

No text or data mining, or web scraping

You must not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Platform or any services provided via, or in relation to, our Platform for any purpose. This includes using (or permitting, authorising or attempting the use of):

• Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Platform or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.
• Creating or cleansing any databases, mailing lists or prospecting lists.
• Deep linking, framing, or using similar or equivalent techniques in relation to the Platform.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790) and similar or equivalent UK law.

You shall not use, and we do not consent to the use of, our Platform, or any data published by, or contained in, or accessible via, our Platform or any services provided via, or in relation to, our Platform for the purposes of developing, training, fine-tuning or validating any AI system or model or for any other purposes not explicitly set out in the agreements that govern your use of the Platform.

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Uploading content to our Platform

Whenever you make use of a feature that allows you to create content directly on our Platform, query the Platform or upload or share content to our Platform, or to make contact with other users of our Platform, you must comply with the standards set out below under Acceptable Use.

If you wish to leave a review of a Healthcare Provider you will need a review code. This will normally be issued to you by the Healthcare Provider. Doctify can also issue a review code if relevant proof is provided of the appointment to hello@doctify.com.

Following leaving a review, Doctify will verify that review using the mobile phone number you have provided. Only verified reviews appear on the platform.

Only one review may be submitted per appointment, and only one review per patient on each Healthcare Provider can be left every 30 days.  We may verify the source of a review (including IP address) and remove duplicate or multiple reviews believed to originate from the same user.

When leaving a review, you warrant that any such contribution complies with those standards set out under Acceptable Use, and you are liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

By uploading any content to our Platform you assign ownership of any and all rights that may arise in that content to us. You warrant to us that such content does not infringe the rights of any third party.

Without a valid lawful basis, you must not upload to the Platform any information whatsoever relating to an identified or identifiable living person (known in data protection law as “Personal Data”) or any information that is confidential, privileged, proprietary or otherwise sensitive. You must not upload personal data other than as necessary for posting lawful reviews about healthcare providers, and you must ensure such data is accurate, relevant and not excessive. You are responsible for ensuring you have a lawful basis under UK data protection law before uploading any personal data.

We keep your information as a patient private. We only disclose your identity where we are required to by law (e.g. a statutory obligation or a court order) or where there is an imminent and credible threat to life or limb.

We have the right to remove any posting you make on our Platform if, in our opinion, your post does not comply with the acceptable use standards set below.

If you wish to contact us in relation to content you have uploaded to our Platform and that we have taken down, please contact us via the in-Platform functionality or via hello@doctify.com.

Healthcare Provider follow-up custom questionnaires.

After you submit a review, a Healthcare Provider may offer additional customised questions. These questionnaires are created by the Healthcare Provider for their benefit outside the Doctify approved review journey. Doctify stores the data in these surveys on behalf of the Healthcare Provider. Responses are shared with the relevant Healthcare Provider. Responses are User Generated Content and must fully comply with the Acceptable Use rules in Part 2 below.

Rights you are giving us to use material you upload

If you upload or post public content or share content publicly (User-Generated Content) to our Platform (for example a review of a Healthcare Provider) you assign ownership of any rights in that content to us. If for any reason that assignment of ownership is not effective you grant us the following rights in relation to that content:

• A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that User-Generated Content in connection with the service provided by the Platform and across different media including to promote our Platform, forever.
• A worldwide, non-exclusive, royalty-free, transferable licence to edit your content to comply with these Terms of Use or the Acceptable Use Policy.
• A worldwide, non-exclusive, royalty-free, transferable licence for other users, partners or advertisers to use the content in accordance with the functionality of our Platform, forever.
• If you send us (or provide in any manner or format) any question, comment, suggestion, idea, feedback, or other information about the Platform or our services (‘Submissions’), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
• You waive any moral rights you may have in public User-Generated Content as fully as the law permits

User-Generated Content is not endorsed by us

Our Platform may include information and materials uploaded by other users. Some of this information and these materials may not have been verified or approved by us. Where we do review materials their addition to the Platform does not constitute endorsement or recommendation by Doctify. The views expressed by other users on our Platform do not represent our views or values. We are not responsible for the accuracy of User-Generated Content on the Platform.

See also the restrictions on User-Generated Content in the Acceptable Use section below.

Content on Healthcare Provider profiles is the responsibility of the Healthcare Provider, not Doctify.

User-Generated Content may be edited or deleted by us

We normally apply a short moderation delay (currently 24 hours) before publishing new reviews. This delay allows us to screen for profanity or personal data. We do not otherwise edit or alter the substance of patient reviews, except as required by law or our Clinical Governance Committee.

We may delete materials uploaded by users:

• To comply with the provisions of these Terms or any applicable law, regulation, court order, OFCOM guidance or other prudent governance of an online platform.
• If Content fails verification, cannot be linked to a genuine appointment, or contains expletives or other inappropriate elements.
• To anonymise personal data.
• In accordance with a decision made by our Clinical Governance Committee.

We may edit materials uploaded by users:

• To anonymise personal data
• To comply with the provisions of these Terms (including those relating to Acceptable Use) or any applicable law, regulation, court order, OFCOM or other regulator guidance or other prudent governance of an online platform.

Do not rely on information on the Platform

Although we make reasonable efforts to keep the Platform up to date, we make no representations, warranties or guarantees, whether express or implied, that the content on our Platform is accurate, complete, up to date, or that the Platform is suitable for any particular use. The Platform is provided on an as-is basis. As set out in more detail below, we are not responsible for content accessible via the Platform but from third party websites or other third party sources.

Please note that the Content on the Platform is provided solely for your information and you use the Platform at your own risk. The Content does not provide you with any advice or recommendation of any kind and must never be used as a substitute for, nor does it replace, professional medical advice, diagnosis, assistance or treatment or procedure. Nothing stated or posted on the Platform is intended to be and must not be taken to be the practice of medicine or other professional healthcare advice or the provision of medical care. Do not disregard, avoid or delay obtaining medical advice from a qualified Healthcare Provider based on what you have read on the Platform and do not use the Platform for emergency medical care or needs. In a medical emergency, immediately contact the emergency services.

Some listings on our Platform may be sponsored

Some listings or search results on Doctify may be marked as “Sponsored.” These are paid placements made by Healthcare Providers to enhance the visibility of their profiles within search results on the platform.

Sponsored Listings are clearly labelled and are not an endorsement or recommendation by Doctify. They do not reflect any superiority of (or any other assessment of) clinical quality, medical expertise, or patient outcomes, and should not be interpreted as such.

Doctify does not verify the medical superiority of providers who choose to sponsor their listings. All providers, whether sponsored or not, are subject to the same platform standards and listing criteria.

No patient activity or personal data (including special category data such as health information) influences the ranking of Sponsored Listings.

We are not responsible for websites and third party services we link to

Where our Platform contains links to other apps and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those apps or resources.

We are not responsible for viruses

We do not guarantee that our Platform will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our Platform. You should use your own virus protection software.

You must not introduce viruses

You must not misuse our Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our Platform or any part of it. You must not attempt to gain unauthorised access to our Platform, the server on which our Platform is stored or any server, computer or database connected to our Platform or any other equipment or network connected with our Platform. You must not interfere with, damage or disrupt any software used in the provision of our Platform or any equipment or network or software owned or used by any third party on which this Platform relies in any way. You must not attack our Platform via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platform will cease immediately.

Our responsibility for loss or damage suffered by you

References to “liability” in this section of the terms include every kind of liability arising under or in connection with your use of the Platform including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence and for fraud or fraudulent misrepresentation.

If you are accessing the Platform on an open access, free of charge basis, our liability to you is limited in the following manner:

we have no liability for any:

• loss of profits;
• loss of business;
• wasted expenditure;
• depletion of goodwill and/or similar losses;
• loss or corruption of data or information; or
• any special, indirect or consequential loss, costs, damages, charges or expenses (whether or not we had any notice of the same); and
• our total aggregate liability to you in respect of all claims or breaches of duty occurring within any rolling 12 month period ending on the date a claim is made shall not exceed £100 (one hundred pounds sterling); and
• we will have no liability of any kind in relation to any matter that is not notified to us in writing with reasonable supporting detail within 12 months of the date you became aware of the relevant circumstances (or the date you should reasonably have become aware of them if earlier).

If you are accessing the Platform via a paid-for contract with us, your liability and ours are governed by the terms of that agreement, not this document.

Which country’s laws apply to any disputes?

These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law and the jurisdiction of the courts of England.

Part 2 – Acceptable Use Policy

These standards are required by the UK Online Safety Act (and equivalent legislation) and apply to all users of Doctify regardless of location or jurisdiction.

These acceptable use standards apply to any ways you use our Platform.

You must comply with these standards in spirit as well as to the letter.

We will determine, in our discretion, whether any User-Generated Content or your use of our Platform breaches these acceptable use standards.

Where we provide interactive services such as the ability to post reviews, we moderate these services in accordance with our Risk Assessment (see below). Reviews reported as inappropriate are considered by an independent clinical governance panel.

When posting a review of a Healthcare Professional or facility you must:

• Base your review on your own genuine experience;
• Avoid including identifiable details of yourself, other patients or third parties;
• Not make or imply medical diagnoses or recommendations;
• Use non-abusive and factual language;
• Not include information that could identify a patient other than yourself, or disclose medical information about another individual.

User-Generated Content, including reviews, must not:

• Mislead other patients.
• Include statements requiring independent medical expertise to validate.
• Attempt to diagnose yourself or prescribe treatments to others.
• Be inaccurate (where it states facts or represents reality).
• Contain opinions that are not genuinely held.
• Fail to comply with the law.
• Be defamatory of any person.
• Be obscene, offensive, hateful or inflammatory, or promote violence.
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Impersonate any person or misrepresent your identity or affiliation with any person.
• Give the impression that the User-Generated Content emanates from us, if this is not the case.
• Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• Infringe any copyright, database right or trademark of any other person;
• Be likely to deceive any person;
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

Further regulation:

You may not use our Platform:

• In any way that breaches any local, national or international law or regulation.
• In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To bully, insult, intimidate or humiliate any person.
• To send, knowingly receive, upload, download, share, post, use or re-use any material which does not comply with our content standards.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
• To attempt to procure that AI models produce improper output, or to exceed their ethical or safety guardrails.
• To attempt to evade, disable or manipulate our content moderation or safety filters.

Further Restriction on User Generated content:

User generated content must not:

• Include video content that has been or would be likely to be given an R18 certificate by the British Board of Film Classification (BBFC).
• Include video content not suitable for BBFC classification.
• Include material that might impair the physical, mental or moral development of persons under the age of 18.
• Contain illegal content or promote any illegal content or activity.
• Be in contempt of court.
• Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
• Be pornographic.

Illegal content

In addition, you must not use our Platform in any way that involves:

• Terrorism offences.
• Child sexual exploitation or abuse offences including grooming and child sexual abuse material.
• Encouraging or assisting suicide (or attempted suicide) or serious self-harm offences.
• Harassment, stalking, making threats or abuse offences.
• Hate offences.
• Controlling or coercive behaviour offence.
• Drugs or psychoactive substance offences.
• Firearms or other weapons offences.
• Unlawful immigration or human trafficking offences.
• Sexual exploitation of adults offences.
• Extreme pornography offence.
• Intimate image abuse offences.
• Proceeds of crime offences.
• Fraud and financial services offences.
• Foreign interference offences.

Content very harmful to children

The following must not be uploaded, shared or generated directly on this service:

• Pornographic content.
• Content which encourages, promotes or provides instructions for suicide.
• Content which encourages, promotes or provides instructions for an act of deliberate self-injury.
• Content which encourages, promotes or provides instructions for an eating disorder or behaviours associated with an eating disorder.

Other content harmful to children

You must not upload, post, create on our Platform or share any of the following:

• Content that is abusive and which targets any of the following characteristics: race, religion, sex, sexual orientation, disability, gender reassignment.
• Content which incites hatred against people:
  • of a particular race (including colour, nationality, and ethnic or national origins, religion (including lack of religion), sex or sexual orientation;
  • who have a physical or mental disability; or
  • who have the characteristic of gender reassignment (meaning the person is proposing to undergo, is undergoing or has undergone a process (or part of a process) for the purpose of reassigning the person’s sex by changing physiological or other attributes of sex).
• Content which encourages, promotes or provides instructions for an act of serious violence against a person.
• Bullying content.
• Content which:
  • depicts real or realistic serious violence against a person (real or not);
  • depicts the real or realistic serious injury of a person (real or not) in graphic detail.
• Content which:
  • depicts real or realistic serious violence against an animal (real or not);
  • depicts the real or realistic serious injury of an animal (real or not) in graphic detail;
  • realistically depicts serious violence against a fictional creature or the serious injury of a fictional creature in graphic detail.
• Content which encourages, promotes or provides instructions for a challenge or stunt highly likely to result in serious injury to the person who does it or to someone else.
• Content which encourages a person to ingest, inject, inhale or in any other way self-administer:
  • a physically harmful substance;
  • a substance in such a quantity as to be physically harmful.

Offences

You must not upload, post, create on our Platform, share or cause any uploading, posting, creation or sharing, of any of the following:

• A grossly offensive, indecent, obscene or menacing message intending to cause offence, menace, distress or anxiety.
• A false message knowing it to be false, intending to cause non-trivial psychological or physical harm to a likely audience, and with no reasonable excuse.
• A message threatening death or serious harm while intending or being reckless as to whether the object of the threat would fear that the threat would be carried out.
• Flashing images when it is reasonably foreseeable that an individual with epilepsy will see it and the sender intended that the individual would suffer harm and the sender has no reasonable excuse for sending the images.
• A communication that intends to encourage serious self-harm.
• An unsolicited sexual image, including a manufactured intimate image or “deepfake” intending the recipient to be caused alarm, distress or humiliation, or for the purpose of sexual gratification and being reckless as to whether the recipient will be caused alarm, distress or humiliation.
• A sexually explicit deepfake.

Advertising

You must not upload, post, create on our Platform or share content containing any advertising or promoting any services or web links to other apps. While integration with other apps and services is permitted (including paid apps and services) please do not use Platform content to advertise or provide any other marketing call to action.

How we protect you from illegal content

This provision sets out what we do to protect you from illegal content. It also explains what technology we use to help us. We have carried out an Illegal Harms Online Risk Assessment and it is reflected in this provision.

We minimise the length of time for which terrorism content is present on the Platform by complying with the procedures outlined in our Risk Assessment. We will swiftly take down terrorism content when we find out about it.

We will minimise the length of time for which child sexual exploitation and abuse content is present on the Platform by complying with the procedures outlined in our Risk Assessment. We will swiftly take down child sexual exploitation and abuse content when we find out about it.

We will minimise the length of time for which other content that amounts to an offence is present on the Platform by complying with the procedures outlined in our Risk Assessment. This applies to content relating to assisting suicide, threats to kill, public order offences, harassment, stalking and fear or provocation of violence, drugs and psychoactive substances, firearms and other weapons, assisting illegal immigration, human trafficking, sexual exploitation, sexual images, proceeds of crime, fraud, financial services, foreign interference, animal welfare and offences relating to being involved in committing any of these offences (known as inchoate offences). We will swiftly take down such content when we find out about it.

When moderating content or deciding whether to remove or restrict access to material, we take into account users’ rights to freedom of expression and privacy, ensuring that moderation decisions are proportionate and evidence-based.

What content and behaviours you should report

You can report or complain about the following content and behaviours:

• Content you consider to be illegal.
• When you think we are not dealing with illegal content or activity as we should.
• Where you think our content reporting systems and processes do not easily let users report content they believe to be illegal and content they believe to be harmful to children and that is accessible to children.
• When you think we have insufficiently considered the importance of protecting users’ rights to freedom of expression or privacy.
• Where your content has been taken down on the basis that it is illegal.
• Where we have given you a warning, suspended, banned or restricted you in any way as a result of your content which we consider to be illegal content.
• Technology we use results in your content being taken down, access-restricted or deprioritised and you think the technology has been used in a way not set out in our terms of service.

How to complain or report content

You should email hello@doctify.com or contact us via the in-platform functionality.

How we will deal with your complaint or reported content

We will deal with your complaint or report by complying with the procedures outlined in our Risk Assessment.

We will acknowledge your report within 2 working days and aim to provide a substantive response within 14 days (or sooner for priority illegal content).

Our decision on appeal is final.

Your rights to claim against us if we restrict access to your content

If we restrict access to any content you generate or upload to or share on our service in a way that breaches these terms of service, you have a right to bring a claim against us for breach of contract.

Your rights to claim against us if we suspend or ban your use of our service

If we suspend or ban you from using our service in a way that breaches these terms of service, you have a right to bring a claim against us for breach of contract.

If you disagree with our decision to remove your content or suspend your account, you may appeal within 30 days by emailing hello@doctify.com. We will review and reply within 14 days.

Record-keeping

We maintain records of reports and moderation decisions for at least 12 months in accordance with our data protection obligations.