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Prime Hospital Garhoud

Endocrinology and Diabetes, Cardiology, + 19 more

Compared to the overall positive experience I’ve had with your hospital, I must express my concern about a recent incident involving your front office registration staff. (near the escalator) Your registration team needs to be more engaging, transparent, and honest — particularly when asking patients to sign documents. I have been visiting your hospital for over a year now, and this is the first time I have encountered such an issue. During my recent visit, I was asked to sign on an electronic pad. When I inquired about it, the young lady at the counter, dressed in a black abaya, informed me that it was “just to update your records.” However, later that evening, I received a consent form by email that already contained my electronic signature. This is a serious breach of trust and professionalism. Actions like these can undermine the reputation of an otherwise reputable organization. I am confident that this may have been the action of an individual or a few staff members, but I urge you to address this matter seriously to prevent any recurrence. Thank you for your attention to this matter.

Prime Medical Center Mizhar

General Medicine, Dentistry, + 14 more

During my recent visit, I encountered an issue with the reception staff handling registration. The staff member appeared visibly stressed, was unable to communicate effectively, and behaved in a manner that came across as rude. He handed me the tablet and pen without saying a word, expecting me to sign. When I asked what the signature was for, he impatiently replied, “It’s consent.” I requested a copy of the consent form, but he refused. Upon reading the form, I noticed it included a declaration stating that I had received a copy. When I pointed this out, he became frustrated and began asking others around him how to print the form. After a long wait, and with the help of a colleague, he eventually managed to print it. I’ve always known Prime staff to be friendly and helpful, and I understand this may be an isolated incident. However, I believe it’s important to address this to ensure a consistently positive experience for all patients.

Dr Mustafa Saif

Internal Medicine Doctor

I had an exceptional experience with Dr. Mustafa Saif , Internal Medicine and ER Specialist .From the very first consultation, he demonstrated not only deep medical knowledge but also genuine compassion and professionalism. He took the time to listen carefully to my concerns, explained everything in clear terms, and made me feel completely at ease throughout the process. What truly sets Dr. Mustafa Saif apart is his attention to detail and his patient-centered approach. He never rushes appointments, and it's clear that he truly cares about the well-being of his patients—not just medically, but personally as well. Thanks to his expertise and guidance, my condition has improved significantly, and I feel more confident in managing my health moving forward. I am truly grateful to have found such a dedicated and skilled doctor. I highly recommend Dr. Mustafa Saif to anyone looking for excellent medical care with a human touch.

Prime Medical Center King Faisal

Cardiology, Dentistry, + 12 more

I am incredibly grateful to have had Dr. Mythili by my side throughout my entire pregnancy and delivery. From day one, she was kind, calm, and endlessly supportive. She patiently answered all my questions, reassured me during every anxious moment, and guided me with genuine care. Her gentle nature and confidence made me feel safe and well taken care of at every step. During delivery, she was my biggest pillar of strength — her encouragement and presence gave me so much comfort. I truly couldn’t have asked for a better doctor. Thank you, Dr. Mythili, for making this journey such a positive and memorable experience. You will always hold a special place in our hearts. Highly recommended to any expectant mother!

Prime Medical Center - Deira @Reef Mall

Cardiology, Dentistry, + 18 more

I recently visited Dr. MS Kumar, whom I have been consulting for diabetes management for many years. It was a very reassuring experience, as always. Despite being a senior doctor, he continues to bring a wealth of knowledge, patience, and personal care to each consultation. He explained my condition clearly, reviewed my progress in detail, and provided practical advice tailored to my lifestyle. I truly value his long-standing experience, calm approach, and genuine concern for his patients. It gives me great confidence in managing my health knowing I am under his care.

Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

I came for an eye check up. I was prescribed a 97 dirhams per box for 20 vials eye solution for 3 months there fore 3 boxes. This for a simple eye moisturizer . It’s horrible to prescribe something so expensive for a simple moisturizing solution for the eyes. Even though it’s insurance covered I was told to pay aed 50. Why are you’ll taking advantage of a patient. I raised the issue with the Prime pharmacist who immediately changed the prescription and consulted the doctor for the prescription. Please donot take advantage of insurance covers .

Dr Suma Malini Victor

Cardiologist

⭐️⭐️⭐️⭐️⭐️ I would like to express my sincere gratitude to my doctor. After reviewing my test results, he immediately recommended that I go straight to the hospital, and that quick, clear decision was very important — it allowed me to receive timely treatment. I truly appreciate how he took the time to explain everything carefully and made sure no risks were taken. It was a professional and responsible approach that every patient hopes for. Thank you very much for your prompt help and dedication! 🙏

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

We had a very good experience with Dr. Sumeet Sukhi at Prime Medical Center. My mother was having an eye-related issue, and Dr. Sumeet handled it with great care and professionalism. He took the time to explain everything clearly and ensured we were comfortable throughout the treatment process. Thanks to his expertise, my mother’s condition improved quickly. We truly appreciate his kind and patient approach — highly recommended for anyone looking for a trustworthy and skilled eye specialist!

Dr Yarub Group - Bella Dent Specialized Dental Center

Dental Hygienist, Dentistry, + 3 more

I can say that Dr. Yarub is excellent in the field of dentistry, he was able to treat a severe infection in my tooth & abscess. Instead of extracting, he saved it using five procedures, including Incision & Drainage of Abscess, Wound Debridement & Suturing, Apicoectomy, Bone Graft, and Root Canal. It’s impressive that he was able to cure the severe infection in my tooth within a week. All the staff are kind especially the receptionist Mimi who quickly responds whenever I have questions.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I would like to share my concern regarding the long waiting time and overall experience during my recent visit. I had to wait for approximately 40 minutes before being attended to just get injection .In addition, I was charged extra without prior clarification, which was quite disappointing. This is not the first time I have experienced delays — the waiting time for doctors and other formalities is consistently long. It gives the impression that patients’ time is not valued or respected.

Dr Samira Hassan

Family Doctor

Dr. samira was amazing; kind, patient and really took the time to listen. I felt completely comfortable and cared for throughout my (multiple) visits. It was sad to hear that she left the clinic and looking forward to welcoming her back again!

Dr Merezban Katrak

General Surgeon

Dr. Katrak is highly professional and, more importantly, genuinely considers things from the patient’s point of view. He shows tremendous empathy and compassion, clearly loves his work, and is exceptionally good at it.

Dr Kinda Alani

Obstetrician & Gynaecologist

I came for a regular check up and Dr. Kinda far exceeded my expectations with her kindness, professionalism and knowledge. Finding a good doctor like her is hard to come by; I am so pleased to have found her!

Dr Jiby Rajan

Dermatologist

Dr. Jiby rajan made it so much more better Very informative Explained everything very patiently Kept me very comfortable and took care of everything very well

Dr Yassen Hadi Challoob

Cardiologist

Again, I appreciate the quick response of the nursing team and the doctor, as well as the speed of treatment and the excellent care provided by the doctor

Dr Zeinab Ramzy

General Practitioner

She is been with me for years and i must say she is very kind and very humble toward her patients and also provide the best medical service