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Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

Subject: Complaint Regarding Overcharging and Lack of Consent – Dental Visit on 11 Feb 2025 I visited Dr. Heba Javed (Dental) for a check-up due to tooth pain on 11.02.2025 at 6:20 PM. I am writing to file a complaint regarding the way I was treated and charged during this visit. My consultation fee was AED 46, and I was required to pay AED 17 as coinsurance for the X-ray. Therefore, my total payable amount should have been AED 63. However, the cashier charged me AED 192. When I asked about the additional amount, I was told that an electric dental test had been performed and the remaining charges were for that. I was never informed by the doctor that this test would involve an additional cost of AED 650, nor was I asked for consent to proceed with it, which resulted in an extra AED 130 payable from my side. Furthermore: * The doctor did not explain or seek my permission before conducting the test. * The cashier issued me a receipt showing only AED 63, despite charging AED 192. * When I requested a receipt for the full payment, I was told approval had not yet been submitted. * If approval had not been obtained, I do not understand why the test was conducted without informing me or taking my permission, and why payment was collected in advance. * When I asked for a payment breakdown before paying, the cashier refused and asked me to pay first, and even after payment, no proper breakdown was provided. I am willing to pay the legitimate amount of AED 63 that I owe. I request that the additional AED 130 be refunded to me immediately. I intend to visit again tomorrow to resolve this matter. If it is not resolved, I will be compelled to pursue further action through the appropriate legal or regulatory authorities to protect my rights. I hope this issue can be resolved promptly and professionally. Sincerely, Shahzad

Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

Your call centre team is completely pathetic. I called regarding to book an appointment at Burjuman branch. The lady didn’t booked and appointment for me and didn’t even mentioned what time to reach by maximum for walking to the hospital it was just only mentioned doctor is available till 10pm. Mr. Naeem Uddin mentioned as manager of call centre with the attitude voice claiming it’s not our problem and you can’t blame us. It’s to be understood to walk in by 9pm So do you think the patient is a god and will get a dream to reach by maximum 9. If the slots are not available I didn’t forced to book an appointment for me I would have simply walk to another hospital. Despite of this Mr Naeem Uddin is showing me an attitude instead of an resolution, So the prime medical health centre treats the patients in such a manner??? If this is an attitude there are other hospital and clinics. I would like to get an apology call or necessary actions to be taken against such negative behaviour. Thanks to Mr. Nilesh and reception boy I don’t know his name he was Filipino at 9;30 shift please give him 5star he helped and get my consultation done

My London Skin Clinic - DIFC

Dermatology

After seeing many dentists and still feeling anxious and uncertain, I was referred to Dr. Faryal by a close friend and that recommendation truly changed everything for me. From the moment I met her, she created a sense of calm, trust, and genuine care that immediately eased my anxiety. What makes Dr. Faryal exceptional is not only her remarkable skill and precision, but the compassion and patience she shows throughout the entire journey. She listens, reassures, and treats you with such sincerity that you feel completely safe in her hands. The results of her work are simply perfect natural, beautiful, and life changing. She didn’t just transform my smile , she restored my confidence and comfort in a way I hadn’t thought possible. I am deeply grateful to have found her and I truly couldn’t recommend Dr. Faryal more highly. She is a rare combination of artistry, professionalism, and genuine kindness.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

I met the dentist at 2:00pm, before that I asked if dental coverage was included in my insurance plan and you guys said yes and I went ahead and consulted then you guys call me at 6 pm to pay 250aed for consultation and get reimbursed ? I double checked before the consultation because I’m switching the insurance company and this will be done in 3 days , meaning no money will be refunded. And I have to pay this ? It is my health, on that we agree but I love to be informed so I plan my money. BTW this is a mistake from both our sides , mostly yours thou ! So we should both pay so a 50% discount sounds reasonably fair given that you didn’t give me choice to . I could have waited for the insurance change or found a cheaper option. Apart from these, the Doctors were Both Great and friendly.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

I would like to share my experience with Dr. Usha Kiran, whom I truly believe is one of the best gynecologists in Dubai. She performed my myomectomy surgery, which lasted nearly 4 hours and was quite complex due to my multiple previous C-section pregnancies. Despite the challenges, she managed to save my uterus and remove only the fibroids. Her expertise and calm approach gave me so much confidence. Dr. Usha Kiran is extremely kind, patient, and supportive. She explained the entire procedure in detail and made sure I understood everything, which really helped ease my anxiety. I would also like to thank the staff at Prime Hospital Al Garhoud for their excellent care and attention. My stay was very comfortable, and I felt well looked after throughout. Highly recommended.

Advanced Care Oncology Center

Imaging (Scans), Oncology

I don’t where to start. Been here a couple of times and from my experience been really good with all support staff from, chemotherapy dept, especially not forget Ms Eidth, who was kind and supportive and explained the process clearly. They make sure to calm the patient. My doctor Mr.Alawi is also been very knowledgeable and clarifying all queries and been through my journey of treatment. All nurses including head nurse and Anisha , was very careful while inserting canula and handling patients. Every staff make sure to comfort the patient and take genuine good care of them. I would surely recommend this place to all who wish to undergo chemotherapy in Dubai. I thank team for their dedication and kindness.

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

I went there to do the next checkup after taking all the medicines, before I came I have asked if it is okay to change the doctor since my previous doctor is on leave so they gave another but that new one is not clear with everything she just wasted my time going and paying the fees. She asked me to lay down coz she wanted to check but suddenly changed her mind and rescheduled me again . I supposed to have another ultrasound on the same day too but nothing happened.. she was in hurry and even asked me to go in without checking my bp and other stats first. She just read my previous results even if I already knew it and im totally clear about it

Prime Medical Center King Faisal

Urology, Cardiology, + 12 more

1) though my number was updated in the system calls are being made to my fathers number whose number was initially provided. The profile doesnt seem to be detached. We were told that both profiles were updated. 2 ) Where appointment calls or report calls or follow up calls are received, returning the call is very difficult as mostly the main board number is shown and contacting the number is not an option in such an event. For instance my father keeps on getting calls related to my appointment and if he is not able to confirm (being at work etc) when I am asked to call back it is difficult.

Dr. Gulnaz Gazizova

Endocrinologist

An absolutely wonderful doctor — highly knowledgeable, experienced, and able to find the right approach to every patient. I always come to my appointments with pleasure, and most importantly, thanks to the doctor’s treatment plan, I need to visit less often. The doctor helps not only with common endocrine issues such as diabetes and pre-diabetic conditions, but also with concerns like chronic fatigue, mood changes, and overall well-being. I truly believe everyone should have a good endocrinologist, and I highly recommend this one. ⭐️

Dr Aida Hussen Alkhatib

Obstetrician & Gynaecologist

I will never have enough words to thank Dr Aida Your timely intervention saved both me and my daughter, and that is something I will forever be grateful for. Beyond your medical expertise, your emotional support, reassurance, and kindness meant more to me than you can imagine. You made me feel safe during one of the most vulnerable moments of my life. Thank you for being not only an exceptional doctor, but also a compassionate human being. With sincere appreciation,

Dr. Duaa Emran

Dentist

I recently had veneers done on my top and bottom teeth and I’m so happy with how they turned out. Dr Duaa was amazing — really friendly, professional, and made me feel comfortable from the start. She explained everything clearly and made sure I was happy with every detail, which I really appreciated. The results look so natural and I feel so much more confident smiling now. Would definitely recommend to anyone thinking about getting veneers!

Dr. Siba Suheil Awad

Dentist

I had an excellent experience with Dr Siba for my dental implant. The whole process was smooth, professional, and much more comfortable than I expected. Dr Siba explained everything clearly and made me feel completely at ease. The final result looks perfectly natural, and I can smile with confidence again. I highly recommend Dr Siba to anyone considering dental implants!

Dr. Pavithra V Reddy

Internal Medicine Doctor

Dr Pavithra is an extremely kind and professional doctor. She has guided our entire family, from my mum to me and other family members, with great care and attention. We always feel safe, listened to, and genuinely looked after. She never suggests unnecessary tests and always prescribes the right medication. We truly trust her and are very grateful for her support.

Dr. Konrad Wasylewski

Orthopaedic Surgeon

كل الشكر والتقدير للدكتور كونراد 🌟 كانت والدتي تعاني من تفتت شديد في عظم الورك ولم تكن تستطيع المشي بسبب الألم. بفضل الله ثم بفضل خبرة الدكتور ومهارته في تركيب دعامة للورك، تحسنت حالتها بشكل ملحوظ، وفي اليوم الرابع خرجت من المستشفى وهي تمشي على قدمها. نشكر الدكتور على اهتمامه، إنسانيته، ورعايته الممتازة. أنصح به بشدة لكل من يحتاج لجراحة عظام متخصصة

Dr Mohammad Merajuddin

General Surgeon

An excellent visit with Dr Mohammad. A consultation regarding a painful small physical problem. Then, only an hour later, a short surgical procedure. Dr Mohammad explained and described in detail what he was planning to do. Fully recommended, an excellent experience all round. His nursing and auxiliary staff were also excellent.

Dr. Mekki Medani

Vascular Surgeon

I was informed that I have to do an abdomen MRI on 16 th , then on 15th Feb I was informed lit was not necessary and a CT scan needs to be done and again your team will take approval and advise when I need to come for the same. Also the stocking for the Varicose veins are pending over 10 day now