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Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

I went to the clinic Wednesday night after work as I was having trouble breathing, colds, headaches and had some chest pain that day and numbness on the gums. Doctor did some tests but before the results even arrived he said probably iron deficiency and B12 deficiency. Something about gastrtitis and allergies. He prescribed meds for gastritis, allergies, and then paracetamol. Told me to come back Friday to discuss test results since he’s not working on Thursday. Thursday morning, I woke up worse than the day before and had to take a sick leave. Thursday was when the results came but still no diagnosis from the doctor. I came back Friday as he asked. He said iron deficiency hence the iron supplements and also mild bronchitis but no need for antibiotics just cough syrup. When I asked for a sick leave certificate he said he can’t give one for Thursday, only Friday. Does that make sense?! He knew I was sick Wednesday night. That’s when I did the tests. He can confirm I’m still ill Friday. What do you think I was doing Thursday?!? Pilates?!? Of course, I was sick then! And he’s the one that told me not to come Thursday. Not even the end of it. He also did not discuss anything about the gastritis or the B12 deficiency he mentioned. No explanation. Worse still, the sick leave certificate that I had to pay AED 80 for does not mention the mild anemia and mild bronchitis even though he has prescription for them! The sick certificate only says common cold and cough! Ridiculous. And when I brought this up to nurse and reception— no help whatsoever.

Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

I would also like to express my sincere appreciation for Dr. Hussain Ismail, who treated me during our visit to Prime Medical Centre Ajman on 08 February. From the very start, Dr. Hussain was calm, attentive, and extremely thorough. He took the time to properly assess my condition and, most importantly, was very mindful of the fact that I am a heart patient. This level of awareness immediately gave me confidence and reassurance. He carefully reviewed my medical history and current medications, and made sure that the treatment and medications he prescribed would not interfere with my existing heart medications. His approach was both cautious and well-informed, striking the right balance between treating my immediate condition effectively while prioritizing my long-term health and safety. Dr. Hussain explained everything clearly, answered our questions patiently, and ensured that I felt comfortable and well cared for throughout the consultation. His professionalism, medical expertise, and genuine concern for patient well-being truly stood out. Doctors like Dr. Hussain Ismail are the reason patients feel safe placing their trust in a healthcare facility. I am very grateful for the care I received and highly recommend him to anyone seeking a doctor who is knowledgeable, attentive, and genuinely patient-centered.

Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

I booked an orthopedic appointment by phone for my son after he injured his leg. After a long wait at registration, I was informed that my insurance does not cover this specific orthopedic doctor, even though my insurance is covered at this medical center and covers all other doctors. I was later told that the issue is that the doctor is new and his insurance paperwork is not yet completed. This is an internal administrative issue and should not affect patients. The doctor is actively working at the medical center and seeing patients, yet my son was refused consultation unless I paid cash. No one informed me of this issue during the phone booking. The staff’s attitude was unprofessional, unhelpful, and lacked basic courtesy or apology, despite my son being on a wheelchair and in need of urgent orthopedic care. Even after being seen by a Family Medicine doctor and advised to consult an orthopedic specialist, registration still refused to allow access to the orthopedic doctor for the same reason. This experience shows poor communication, mismanagement, and lack of patient care, and caused significant stress and inconvenience. I am extremely dissatisfied and expect this matter to be addressed to prevent it from happening again.

Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

This is the second time I’ve undergone a dental procedure with Dr. Sanjay, and without hesitation, I can say he is the best dentist I’ve had in the UAE. I’ve been working here for over a decade, and for most of that time, I avoided dental procedures altogether because of several bad experiences in the past. Despite the advanced facilities, I often felt that many dentists were not properly trained, and that fear stayed with me for years. That changed after my first visit with Dr. Sanjay. For the first time, I felt confident, safe, and genuinely cared for as a patient. His skill, professionalism, and attention to detail completely restored my trust. That experience alone was the reason I came back and why I chose Prime Medical BurJuman Mall branch again. Dr. Sanjay didn’t just treat my teeth; he changed how I feel about dental care in the UAE. Special kudos as well to his nurse, Leena! She was very professional and kind as well.

Dr Rinelle Sanaani

General Practitioner

Outstanding Care and Genuine Compassion Dr Rinelle Sanaani is an exceptional doctor who truly goes above and beyond for her patients. From the very first appointment, she was warm, attentive, and incredibly thorough. She took the time to listen carefully, explained everything clearly, and made sure I felt comfortable and confident in the care plan. Her professionalism is matched by genuine compassion, which makes a world of difference. It’s rare to find a doctor who combines deep medical knowledge with such kindness and patience. I am extremely grateful for her care and would highly recommend Dr Rinelle Sanaani to anyone seeking a doctor who truly cares about their patients’ wellbeing. If you’d like, I can tailor this to a specific treatment, make it shorter, or adjust the tone (more clinical, more heartfelt, or more community-focused).

Prime Medical Center Sheikh Zayed Road

Cardiology, Clinical Pathology, + 14 more

My OB Gyne doctor is ok but there’s really an issue with the waiting time and they are not following the scheduled appointment. I waited for a long time just to get checked. I arrived on time for my 8:20 PM appointment but the nurse let me in after 9PM and when it was my turn they were all in a hurry as it was probably near the closing time. Many times I have visited for my checkup and I always wait for a minimum of 30 minutes past my scheduled appointment which is ridiculous. What is the point of booking in advance if they are not going to follow the timing. I come on time for my appointment but I always get frustrated from waiting long time. I am pregnant and it stresses me out. Hoping to see some improvement when it comes to managing patient’s schedule especially they are dealing with pregnant women.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

This is the first time we experiencing very bad customer service from Prime, not a delay, not caring the patients, not considering the value of time for any patient. the consultation itself taken time, after that we had to wait for more than 45 minutes till nobody came to give the nebulization for my daughter, I had to leave the clinic without taking treatment. The nurse mentioned you go and tell the reception not register more customers as there is crowd, which they are not able to manage. They are not well-versed to how to handle the crowd and provide customer service, better you change the nurses who are not good enough to handle the crowd, or you manage the appointments the way they can manage.

Advanced Care Oncology Center

Imaging (Scans), Oncology

This is the second time that we visited Advanced Care Oncology Center for a PET Scan for my wife. Our experience has been extremely good in both occasions. While all the team members at Advanced Care Oncology Center have been extraordinarily kind and supportive (from walking into the facility to registration to medical support etc.), I must mention Ms Liz who made us feel comfortable and relaxed. Above all, I had the opportunity of meeting Mr Basheer (Managing Director) of Advanced Care Oncology Center. He is an outstanding gentleman. His warmth and kindness is exemplary. I pray to the Ever Merciful Almighty that He may bless Mr Basheer and the full team at Advanced Care oncology Center 💕

Dr. Wisam Ismail

Breast Surgeon

Dr. Wisam Ismail is an excellent physician. His bedside manner and overall patient care is exemplary. In the most difficult of situations, scary health journeys, he manages to metaphorically hold your hand by explaining every step in detail. He is patient and open to questions and concerns and very clear and concise with his responses. He always considers your personal circumstances and volunteers information and support. My sister and I were very grateful to have such a doctor during an incredibly difficult time. We would recommend him to Everyone!

Eastman's Smile Solutions Dental Clinic

Dentistry

I’ve been a patient at Eastmans Dental Clinic for over 9 years and have always had a great experience. Dr Saba fix my teeth and smile and im really happy with the resultZ Recently, my sister was visiting me here in abu dhabi and needed urgent dental treatment, so I recommended EDC without hesitation. They took excellent care of her at short notice, were professional, kind and very efficient. My sister is extremely happy with the results. We both highly recommend it.

Dr. Murad Awam Abdunabi

Orthopaedic Surgeon

I was excited to get an appointment with Dr. murad, but then was disappointed with the lack of care and the lack of treatment choice explanation.. made me feel like I’m bothering him by asking “why this treatment” and “did you study my Xrays and MRI”. Definitely not the type of health care provider needed when treating a life changing injury. Definitely was friendly and welcoming when receiving me in the room when we first met.. just saying.

Dr Mir Awais Talpur

General Practitioner

Dr. Mir is warm, friendly, and very approachable, which immediately puts you at ease. He listens carefully, takes the time to understand the concerns, and never makes you feel rushed. Unlike many doctors, Dr. Mir does not push unnecessary medicines or tests. His approach feels thoughtful, balanced, and genuinely focused on what is best for the patient. Highly recommended for anyone looking for a doctor who listens and cares.

Dr Amer Mousa Kadhem

Urologist

I’m very grateful for the care I received from Dr Amer. From the first consultation, everything was explained clearly and patiently. He was very reassuring, answered all my questions, and showed great professionalism. It’s rare to find a doctor who combines expertise with such genuine care. I would highly recommend to anyone looking for a trustworthy consultation.

Dr Ahamed Namshir

Dentist

Dr Ahamed has not only helped my teeth but has always created a comfortable environment. He helped throughout my braces process and my teeth are in the same alignment since I got my braces removed a few years ago due to his dedication and help. He is not only kind but he’s also great at what he does.

Dr. Tara Bardawil

Dermatologist

Dr. Tara was recommended by a close family member and i did not hesitate to visit and try botox for the first time with her. I asked for a very natural result and that is exactly what i got, which makes me very happy. She is also very lovely and easy to talk to. I know i can trust her with my face.

Dr. Chethan Gopalakrishna

Orthopaedic Surgeon

Five stars for Dr. Chetan! I went to him for help with a frozen shoulder and the results have been life-changing. He is polite, efficient, and truly cares about his patients' well-being. The treatment was precise, and his follow-up care is outstanding. Thank you, Doctor!