4.82
246 reviews

The Holly Private Hospital 

High Road Buckhurst Hill, Essex, United Kingdom, IG9 5HX 

Overall Rating

Overall
4.87
Friendliness
4.86
Wait time
4.67
Cleanliness
4.89

Top feedback

“Excellent facilities and staff. Very pleased that I selected "The Holly" at Buckhurst Hill.“
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Welcome to The Holly Private Hospital

About

Multi-award winning The Holly Private Hospital, located in Buckhurst Hill is one of the South East’s leading private hospitals. The hospital has been established for over 35 years and our team has extensive experience in delivering exceptional  private healthcare. We have won numerous awards for our clinical services and customer care. As a result we are renowned locally for our high standards of nursing care and friendly atmosphere.

The Holly Private Hospital, Essex is part of Aspen Healthcare. We provide a wide range of healthcare services from private GP to physiotherapy and diagnostic imaging as well as outpatients consultations and treatment in most medical specialties.

We work with over 200 of the most experienced consultants and other specialists locally, many of whom also have substantive posts within the NHS. All our nurses are fully qualified and registered with the Nursing and Midwifery Council.

Facilities at a glance:

  • Five state-of-the-art theatres
  • 42 registered beds
  • Day Care Unit with 8 patient bays
  • Chemotherapy suite
  • 24 outpatient consulting rooms
  • BUPA accredited breast cancer unit
  • Oral surgery and dentistry suite
  • Pharmacy
  • Diagnostic Centre
  • Physiotherapy and Sports Centre
  • Private GP and Cosmetics Suite
  • Pathology Laboratory
  • Decontamination Department
  • Onsite car parking 
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Opening hours

Mon :
08:00 AM - 08:00 PM
Tue :
08:00 AM - 08:00 PM
Wed :
08:00 AM - 08:00 PM
Thu :
08:00 AM - 08:00 PM
Fri :
08:00 AM - 08:00 PM
Sat :
08:00 AM - 08:00 PM
Sun :
Closed

Location

No results found

Reviews

Wonderful staff and pleasant experience, under the circumstances.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Hysteroscopy
17-11-2020

Appointments were done on time and the staff were professional.

Overall
4
Friendliness
4
Wait time
5
Cleanliness
5
Patient seen for:
Ear Infections
17-11-2020

Excellent care

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Lipoma Removal
12-11-2020

Very clean hospital.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
4
Patient seen for:
Son's weigth issues
11-11-2020

Professional and generally helpful. There was one person who was slightly rude/unhelpful. ( not nursing or professional staff)

Overall
5
Friendliness
4
Wait time
5
Cleanliness
5
Patient seen for:
cT scan following a pulsatile tinnitus diagnosis
Tinnitus
09-11-2020

Very efficient and professional

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Ear wax
05-11-2020

Efficient

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Eardrum perforations
05-11-2020

Friendly staff

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Crohn’s Disease
04-11-2020

Very clean hospital, I was seem on time and sent reminders of appointments

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Fibroids
Smear Test
03-11-2020

The whole experience was made as pleasant and comfortable as possible

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Endoscopic Vein Surgery
01-11-2020

Holly house is a lovely and clean hospital. Staff are always kind and helpful.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Breast Augmentation (enlargement)
01-11-2020

Satisfied

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
consultation
Abdominoplasty (tummy tuck)
31-10-2020

It was a clean and welcoming hospital

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Deviated septum
26-10-2020

Very efficient Hospital 10 points!

Overall
4
Friendliness
4
Wait time
5
Cleanliness
5
Patient seen for:
Tinnitus
21-10-2020

Everyone was very friendly

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Abdominoplasty (tummy tuck)
21-10-2020

The hospital and especially the staff were amazing. I felt very well looked after and was kept informed throughout about what will be happening that day.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Knee Arthroscopy
Sports Injury
Orthopaedic Surgery
20-10-2020

I’ve been visiting the Holly for 18 years, the have a fantastic range of consultants and booking is simple. The staff are always helpful and friendly, the hospital itself is always clean and comfortable. The only concern would be parking, it’s very difficult to find a space.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Paediatrics (children's doctor)
Paediatric Respiratory Medicine
Child Development
19-10-2020

Clean professional hospital

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Colorectal Surgery
19-10-2020

Overall I am very happy with my experience at the Holly in terms of 5he staff and aftercare. The staff are very friendly and the Nurses are amazing, friendly and care. However, my opinion of the Holly's management has been marred, as they had tried to cancel my operation without telling my surgeon who was surprised when I told him. The reason they tried to cancel my operation is that they had booked in my Covid test 4 days before my operation when it should have been 3 days. When I asked what difference 1 day made (as I had been self isolating anyway) they simply stated it was policy and the covid test was only valid for 3 days. I asked this several times to various professionals within the Holly and they were unable to provide and answer and kept dodging the question. I was told that the director had made the decision and I asked to speak to him for an explanation and was told there was no way to speak to him. I was then given 2 hours to get to the hospital so I could have my operation. This experience has made me question whether the Holly is as good as the gold awards it proudly hangs in its coridoors. To this day I have still not received a reason as to why the covid test is valid for 3 days, however as I am still currently receiving treatment there I did not want to pursue this in fear of getting blacklisted.

Overall
4
Friendliness
5
Wait time
4
Cleanliness
5
Patient seen for:
Anal Fistula
15-10-2020

Excellent.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Varicose veins surgery
15-10-2020

Extremely clean! Minimal waiting times!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Constipation
14-10-2020

Overall very clean. Toilets need updating and attention. Nowhere to hang your coat, taps and flush should be automatic/sensor - especially during times like this etc.

Overall
4
Friendliness
5
Wait time
5
Cleanliness
4
Patient seen for:
Gynaecology
14-10-2020

Very happy

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-10-2020

Considering I was waiting to see a Consultant regarding a potentially serious issue, the staff and general process was very professional and friendly and was not at all unpleasant or intimidating.

Overall
5
Friendliness
5
Wait time
3
Cleanliness
5
Patient seen for:
Rectal bledding and changes in Bowl movement.
Colonoscopy
12-10-2020

Very good experience as always!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Paediatrics (children's doctor)
11-10-2020

Lovely hospital and friendly staff

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Constipation
11-10-2020

My overnight stay was in a private room which was both clean and comfortable. I was regularly checked by the nursing staff until I was discharged.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Inguinal Hernia
09-10-2020

Acceptable but due to pandemic longer waiting times.

Overall
3
Friendliness
2
Wait time
1
Cleanliness
5
Patient seen for:
Obstetrics & Gynaecology
Pelvic organ prolapse
09-10-2020

Very pleased with the efficiency of all the staff and cleanliness of the hospital and facilities provided.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Colonoscopy
08-10-2020

I found the staff at the Holly very understanding and professional. As a nervous patient I was put completely at ease.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Anal Cancer
Colonoscopy
Constipation
08-10-2020

Very clean. Friendly staff. I would go back if I needed care.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Haemorrhoids
Colorectal Surgery
08-10-2020

Very friendly and efficient. Clean

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Rectocele
08-10-2020

Clean, helpful, friendly and professional.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Breast Reduction
05-10-2020

Very courteous staff & welcoming. I was well looked after & made to feel comfortable. Easy parking & access too.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
mitral valve replacement
03-10-2020

Very clean, Covid aware. Not too many patients at same Very satisfied.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
superficial thrombophlebitis
01-10-2020

Clean, professional and organised

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
Patient seen for:
Obstetrics & Gynaecology
Heavy Periods (Menorrhagia)
Smear Test
29-09-2020

Overall this hospital is great. Toilet facility could be better but otherwise good enough.

Overall
5
Friendliness
4
Wait time
5
Cleanliness
4
Patient seen for:
Vertigo
29-09-2020

I found the hospital reception friendly and helpful.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Treatment for Persistent Sore Throat
29-09-2020

Easy parking and clean

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Abdominoplasty (tummy tuck)
28-09-2020

Easy to access

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Silent reflux
24-09-2020

Very good experience

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Tinnitus
Ear wax
Microsuction (ear wax removal)
22-09-2020

Always very clean very professional very safe I had my surgery at the Holly .excellent condition,.everybody very nice, Very professional. Bravo a big 100% satisfied.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
cholestoma left ear
surgury
22-09-2020

Great Service. Quick, efficient and safe

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Tonsillitis
Hearing loss
22-09-2020

Very good experience

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
Patient seen for:
Child Development
18-09-2020

The Holly Hospital had a very organised, swift booking in procedure with complimentary hand sanitiser and masks available for all if needed. Very clean and socially distanced.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Paediatric Respiratory Medicine
18-09-2020

easy to locate, very clean and the staff were very welcoming

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Breast Reduction
17-09-2020

I was seen on time and was treated with respect and dignity.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Hearing loss
Tinnitus
14-09-2020

Very good outpatient services

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Inflammatory Bowel Diseases (IBD) such as ulcerative colitis or Crohn's disease
14-09-2020

Helpful, polite and friendly staff, especially the nurses that looked after me for the short period of time I was at Holly House Hospital

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
Patient seen for:
vaginal wall repair
13-09-2020

Clean, efficient and friendly, helpful staff.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
Patient seen for:
Gynaecology
12-09-2020