55 results found for ENDOVENOUS RADIOFREQUENCY ABLATION Clinics in CITY OF LONDON, CENTRAL LONDON

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Very professional and caring environment. Pleasant waiting room. Only comment is that on every visit, the water dispenser in the waiting room has been empty so there was nothing to drink!

All staff I met were polite and helpful. The consultation was dealth with respect and plenty of time given to answer questions. Thank you.

very well run place with excellent staff

Extremely efficient,welcoming and helpful.

The staff was friendly, the facilities were clean, and the service was prompt and professional.

Efficient and insightful. My concern was that I would be encouraged to have surgery but I was rightly recommended to try physio first.

An early evening appointment so it was very busy, staff were helpful both admin and nursing.

My experience at the Cleveland Clinic was exemplary. There was nothing not to like. Every member of the team that I encountered; from porters , receptionists, booking in clerks, auxilliaries, nurses, doctors and surgeons were completely focused on my well being. The evironment and facilities were welcoming, clean and everything I could possibly require was available. Nothing was too much trouble 24/7. During my treatment at the clinic I managed to lose a pendant and my wedding ring on different occasions! Unbelievably both were found, only because the staff cared to listen and then went out of their way to search and find them. Amazing and truly exceeded all expectations.

Excellent level of service, efficiency and comfort with personable staff throughout.