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Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

I am writing to express my deep concern regarding the recent experience my son and I had at your Barjuman branch. We have been visiting your clinic for over a year, and my son has been under the care of ENT Specialist Dr. Sumaiya Sujahan, who has been treating him for a recurring issue involving cold, fever, nasal congestion, and throat infection. Her treatment has always been effective, and we have consistently trusted your clinic because of her care. However, when I called yesterday to make an appointment, I was informed that Dr. Sumaiya has been transferred and that her replacement is Dr. Tina. As my son was unwell, we had no option but to continue at your clinic since his full medical history is already recorded there. Unfortunately, our experience with the new doctor was extremely disappointing. Despite my son’s fever and weakness, we had to wait a long time due to insurance processing issues. When we finally met Dr. Tina, the consultation lasted only a few seconds. She stated it was likely influenza and abruptly directed us to a general physician, without reviewing any of my son’s prior medical records — even though they are stored within your system. The general physician we were redirected to also conducted a very brief assessment, ordered a swab test, prescribed basic medication, and concluded the visit. There was no effort to understand my son’s long medical history, which has been fully documented at your clinic for over a year. As a parent and as a professional (I am the General Manager of a 4-star hotel in Deira), I found this entire experience deeply upsetting and below the standard of care expected from a reputed medical facility. The doctors barely communicated, did not review medical history, and showed minimal concern for the patient’s condition or comfort. My son is in Grade 9 and has upcoming exams this week. His health condition should have been managed carefully, not handled with such haste and indifference. I request you to kindly look into this matter seriously, review the conduct of both doctors, and ensure patients’ medical histories are always considered before making any diagnosis or referral. I would also appreciate a formal response regarding how this issue will be addressed to prevent such experiences in the future.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Assalamu Alaikom, I want to sincerely thank Dr. Sabah Khalid and Nurse Ms. Natalia and another nurse with her for the wonderful care they gave me when I was very sick and struggling with the flu. They were both so kind, gentle, and caring — I truly felt looked after. Dr. Sabah made sure I received the right treatment and medicine, which helped me recover faster and feel strong enough to take care of my daughter and husband who were also sick. Nurse Natalia was so patient and comforting throughout the process, and her warmth meant a lot to me during that difficult time. I myself witnessed how everyone was so busy attending all patients who were sick that time, inspite and despite off, you can still see the smile from their face which really made you feel you will get well don't worry, we are here.... I’m deeply grateful for their compassion and dedication. They didn’t just treat my illness — they genuinely cared, and that made all the difference. Thank you all from the bottom of my heart. May ALLAH bless you good health and all the workers who are really ready to give care to their patients.

Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

I recently underwent a VATS procedure under the care of Dr. Khaldoon Abo Dakka, and I can confidently say that I was in the best hands possible. He is an excellent thoracic surgeon. Highly knowledgeable, professional, and genuinely compassionate. From the very beginning, Dr. Khaldoon patiently answered all my questions and took the time to explain every step of the process. His calm and reassuring manner helped ease my worries and gave me full confidence in his care. What stood out the most was his genuine concern for his patients. it’s something you can truly feel. He guided me from start to finish with kindness and sincerity. I’m deeply grateful for his expertise and the compassion he showed throughout my recovery. If you ever need a thoracic specialist, I wholeheartedly recommend Dr. Khaldoon Abo Dakka at Prime Hospital. You’ll be cared for by someone who not only excels in his field but also truly cares for his patients.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I recently visited Dr. Jincy for my child’s check-up, and I’m very happy with the care we received. She is an excellent pediatrician—patient, kind, and very knowledgeable. She takes time to listen to all concerns and explains everything clearly, which makes parents feel comfortable and reassured. My child also felt very relaxed during the visit. I truly appreciate her friendly approach and genuine care. Highly recommend Dr. Jincy to anyone looking for a dedicated and compassionate pediatrician. Sister Sandhya is also very cooperative and very calm. Sister Sandhya is very kind, caring, and professional. She makes patients feel comfortable and is always ready to help with a smile. Her gentle approach and attention to detail show her genuine dedication to her work. I truly appreciate her support and the way she handles everything with patience and compassion.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

I had no problem with Dr. Nermeen and her nurse but there was one particular nurse in the same reception area that was very rude. I was talking to her and she would not look at me and answer me. Complelety ignored me and was rude. I informed her supervisor and her supervisor called her so we can address the problem and she continued to be disrepectful and completely missed the issue of her being rude. She was even glaring at me while talking to me and talkingover her superior as well as when In was explaining. She needs to be trained again how nurses should conduct themselves. Out of all the nurses I have encountered at Prime in different branches, I have NEVER encountered anyone as rude and as disrepectful as this nurse. I could not see her name clearly as it was a bit long and the name tags were small.

Dr Waseem Sarwar Memon

General Practitioner

I recently visited Prime Medical Center – Deira @ Reef Mall and had my consultation with Dr. Waseem. I was highly impressed with his professionalism, clear communication, and genuine concern for his patients. He took the time to listen carefully to my symptoms, explained the diagnosis in simple terms, and recommended a treatment plan that felt both practical and effective. Dr. Waseem’s approach is very reassuring — he’s patient, thorough, and makes sure you understand every step of the process before proceeding. The entire consultation felt efficient yet personal, which is rare these days. The clinic staff were also courteous, and the overall experience was smooth and well-organized. I would definitely recommend Dr. Waseem to anyone looking for a skilled and compassionate doctor.

Prime Medical Center King Faisal

Cardiology, Dentistry, + 12 more

I had a great experience with Dr. Arshad. He listened carefully to my concerns, explained everything clearly, and made me feel comfortable throughout my treatment. His approach is calm, caring, and professional, and he truly takes the time to ensure his patients understand their condition and treatment plan. Since starting treatment with him, my breathing has improved a lot, and I feel much better overall. I’m very thankful for his care and highly recommend Dr. Arshad to anyone looking for a knowledgeable and compassionate pulmonologist. ⭐ Rating: 5/5 – Excellent doctor and outstanding patient care.

Prime Medical Center - Rahmania Mall

Cardiology, Dentistry, + 8 more

Pharmacy at Prime Medical Center (Rahmaniya Branch) Mr. Vishnu at the pharmacy was unprofessional in handling customers. When I approached him, my number was already displayed on the screen, yet he told me to wait without checking it. His tone and manner were impolite. He also asked me to go to the cashier, even though I had already completed the payment, and my receipt was stamped and clear. When I asked him whether he had checked the stamp, his response was simply, “No.” I suggest that he receive proper training in customer service and communication skills.

Dr. Khuzama Alkalaani

Cosmetic Doctor

I was bothered by dark circles under my eyes, so I consulted Dr. Khuzama after seeing the great results she achieved on my friend’s face. She recommended me the under-eye filler. At first, I was a bit nervous, but she was extremely kind and understanding, and most importantly, she gave me the best advice for my condition. During the second session, she injected the filler, and the results were amazing! I’ve regained the brightness of my face and got rid of the tired, dull look, all thanks to Dr. Khuzama.

Eastman's Smile Solutions Dental Clinic

Dentistry

I had a dental appointment with Dr. Mary yesterday, and as always, she exceeded my expectations! Her gentle touch and smooth technique make every visit comfortable. It's clear that she truly cares about her patients and their dental health. Additionally, her assistants are incredibly friendly and fantastic at what they do, making the whole experience even better. I always leave feeling confident about my smile. Thank you, Dr. Mary, for your amazing work and for having such a wonderful team!

Dr. Wael Hosni

Obstetrician & Gynaecologist

I am so blessed to be meditate from Dr Wael as I was suffering from the cyst and the fibros and was effecting my kidney and Colon leading o infections. I had complicated suitation as I had 2 times surgery in the same place and the doctor I visited before him was telling me to remove everything but because of his experience and conference he mange to remove only the cyst and the fibros Thanks again and I preciate that a lot and qll the best in your carrier

Dr Diljeet Kaur Gahir

Ophthalmologist

I visited Dr. Diljeet Kaur. She is an amazing doctor with excellent knowledge. My entire family gets eyes tested from her. She understand the problem very well and she explains the problem too. She makes sure we understand what is the problem with our eyes. What treatment is necessary and why is it necessary. If anyone had an eye problem, please visit her. Rest assured, you will be satisfied with her treatment.

Dr. Weam Yaghi

Dermatologist

I did many treatments with Dr. weam (botox,hair treatments and skin tags removal) I get a very good results and much satisfied She explained very well my case and give me the best treatment plan and I never feel pain within and after the treatment , I really appreciate her effort at work and highly recommend as one of the best dermatologist at AlAin

Dr. Shalini Verma

Obstetrician & Gynaecologist

Dr. Shalini was truly wonderful throughout my pregnancy journey. Her calm presence, constant support, and compassionate care made me feel at ease every step of the way. Thanks to the expertise and kindness of her and her team, my baby boy arrived safely into this world. I couldn't have asked for a better doctor💕

Dr. Rehab Omer Yassin

Dermatologist

I had a skin allergy that I went to several dermatologists for, and they all told me it was permanent and couldn’t be treated. But with Dr. Rehab, she knew exactly how to treat it, and I was very happy with the results. She is knowledgeable, kind, and truly cares about her patients. I highly recommend her!

Dr Farida Pithawala

Obstetrician & Gynaecologist

Dr Farida is very knowledgable and supportive. My entire experience and process was super easy, and Dr Farida was always there with prompt advises and replies even at midnights. Thank you very much Dr Farida for your kind advise and support in every step of this wonderful journey.