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Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

Dear Management Team, I am writing to formally express my disappointment regarding the experience my son and I had during our visit to Prime Medical last night. Upon arrival, we were waiting for more than 20 minutes for basic procedures such as checking blood pressure and other preliminary details. During this time, I was seated in the waiting area with my son. I observed the nursing staff engaged in personal conversations among themselves, while patients continued to wait. What was most concerning was that a family who arrived after us was allowed to enter directly before us. One of the nurses clearly saw that I had arrived earlier and was waiting for my turn, yet no action was taken. As a frequent patient of Prime Medical, I did not expect such rude and unprofessional behavior. Eventually, I tried to enter Dr. Geetika’s room when my turn should have come. However, a lady nurse stopped us very rudely and allowed another family to enter, stating they had an appointment. This entire situation was handled without proper communication or courtesy, which made the experience very unpleasant and stressful for me and my child. The only positive aspect of this visit, as always, was the behavior of Dr. Om Prakash. I truly admire his professionalism, dedication, and the care he provides. He consistently treats patients with respect and prescribes medication appropriately based on the health condition. His conduct reflects the standard of care I expect from Prime Medical. I humbly request the management to take this complaint seriously and address the behavior of the nursing staff, so that no other patient has to go through a similar experience in the future. Thank you for your time and attention to this matter. I hope appropriate action will be taken.

Dr Raani Natarajhan

Obstetrician & Gynaecologist

The doctor was polite and professional during the consultation. However, despite presenting with severe lower back and pelvic pain, abnormal menstrual bleeding pattern, and recent fever and dizziness, the symptoms were described as ‘nothing unusual’. An abdominal scan was advised, but the process involved significant delays due to approval timelines and the doctor’s unavailability, with follow-up suggested after many days. Given the level of pain and symptoms, clearer guidance, urgency, or an interim management plan would have been reassuring. While I understand the need to assess sexual history for medical reasons, the way questions were asked felt personal rather than clinical. Being asked about having a boyfriend and virginity, and feeling as though my responses were doubted, was uncomfortable and stressful during an already painful consultation. A more neutral, respectful, and clinically framed approach would have helped maintain trust and comfort as a patient. I believe better communication regarding symptom severity and faster diagnostic coordination would improve patient experience.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

I would like to share my feedback regarding my recent experience at Prime Medical. My overall experience with the doctors and hospital services has been very good. I have been visiting Prime Medical for the past 10 years, and I truly appreciate the quality of medical care provided. This feedback is not a complaint about the pharmacy staff, who I believe are doing their best. However, over the past one year, I have noticed a significant issue with the pharmacy services, especially during peak hours. The waiting time has become much longer than expected, often exceeding one hour. This is very difficult and exhausting for patients, particularly those who are already unwell and do not have the energy to wait for such long periods. I am sharing this feedback not only for myself but also to help improve the experience for other patients. I kindly request the management to consider increasing pharmacy resources or support during peak hours to reduce waiting time and improve patient comfort. Thank you for your attention and continued commitment to patient care.

Dr Deepa Sankar

Psychologist

I have been visiting Dr. Deepa since 4 years now and with no doubt I can say that she is the best clinical psychologist in UAE. She has so much of experience and is very understanding no matter what your difficulties are. She is the only clinical psychologist who is an excellent DBT practitioner. I have visited more than 10 psychologists and psychiatrists but none of them showed kindness like she does and also none of them are as good in DBT like she is. She actually cares for her patients and genuinely wants to help us become better. She gave me so much hope and support from day 1 until now and she has taught me so many DBT skills that really help with my anxiety. She is so knowledgeable and can even suggest really good psychiatrists incase medicines are also needed. Thankyou Doctor for being there always.

Dr Maria Clarissa Sagun Magallanes

General Practitioner

Dr. Maria Sagun is my Physician for at least 5 years and during this period she has consistent shown true and sincere care to her patient. Her support staff have also consistently shown patient care and very accommodative. My emergency case (severe or acute allergy due to food allergy) yesterday provides as one of the strong dedication and passion of Dr. Maria Sagun on helping and ensuring her patient received an utmost care and appropriate medical steps. Thank you very much Dr. Maria and staff for unwavering care and demonstrations of utmost service to your patients. This is main reason, although I am currently residing in Abu Dhabi, I am willing travel for hours, as I am sure that I will receive the proper medical care and advise.

Dr. Ubaid Shah

Neurologist

We are so grateful to have Dr. Ubaid Shah as our daughter’s doctor. From the very first visit, he has shown exceptional kindness, patience, and genuine care. He takes the time to listen, explain everything thoroughly, and make sure both my daughter and us as parents feel comfortable and supported. As a parent, it means everything to know your child is in the hands of someone so knowledgeable, compassionate, and attentive. Dr. Ubaid Shah truly goes above and beyond, and it shows in the way he connects with his patients. We feel incredibly lucky and highly recommend him to any family looking for outstanding care.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

After seeing the blood test results , doctor informed its mild infection whereas my son developed fever and ear pain. Cough increased. When I call the doctor through call center, Doctor informed me directly that he will prescribe Anti biotic since the fever and ear pain persists. But he didn't prescribe and I was not informed also. One day before only Doctor should have prescribed Anti biotic. We visited another doctor and got it. And my son couldn't attend school for 4 days and he was crying over ear pain. That gave us trouble.

Dr Nusrat Hassan Naqash

Family Doctor

I was consulting Dr. Nusrat for my weight loss and to lower my HBA1C. I was 93.3 kgs when I met the doctor. Now after 11 weeks, I have lost 7 kgs. Doctor was keen to listen to all my complaints and thoroughly assessed & reassessed my situation from time to time. She explained me the treatment protocol thoroughly and cautioned me on potential side effects and management of the same. I My snoring has improved and I am waiting for my next test results. I would strongly recommend her in managing diabetes & weight loss.

Dr. Francois Prunel

General Surgeon

Last week, I had a surgery done by Dr. Francois Prunel. It was a lipoma removal on the inner elbow. The procedure was done under local anesthesia. It was smooth and painless. Dr. Prunel is not only knowledgeable but also approachable. I felt comfortable asking questions and discussing all my concerns. After a week the stitches are almost gone and my arm is pain free. Thank you doctor Francois.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

Doctor and his staff were excellent once i got to the 3rd floor. However Admissions staff not very organized. I waited as expected for the appointed time, 10am. But then they failed to follow up with the doctor. I had to ask multiple people if the doctor had arrived. They should have sent me to the 3rd floor from the office to the excellent staff in the Doctors’s office

Dr. Ahmad Khasati

Dentist

I had an excellent experience with Dr Ahmed khasati , Dr Ahmed was highly professional, attentive, and took the time to clearly explain each step of the treatment. Their calm approach and attention to detail made me feel comfortable and confident throughout the visit. I truly appreciate the quality of care provided and would highly recommend Dr Ahmed to others.

NeuroActive Health Hub

Chiropractic, Pain Management, + 2 more

My son is special.kids having issue of concentration focus seating tolerance tantrums..after almost 1 6 month of therapy with Dr nageena clinic .hamdellah I can see so.many changes and day by day more and more .my son having less tantrums like 1 month maybe can focus nd do writing painting and more. And more my son his independent.

First Psychiatry Clinic

Psychology, Psychiatry

⭐⭐⭐⭐⭐ First Psychiatry Clinic provides a welcoming and supportive environment. The staff are kind, professional, and very helpful. The care I received was thoughtful and compassionate, and I felt comfortable and understood throughout my visits. Highly recommend First Psychiatry Clinic for anyone seeking quality mental health care

Moonlight Polyclinic

Anaesthetics, Cosmetic (Aesthetic) Medicine, + 4 more

Very good experience overall. The customer service was excellent: friendly, professional, and efficient. Dr. Salah was attentive and clear in his explanations. To improve, the clinic could enhance follow-up and make the appointment process even smoother. I would definitely recommend Salah’s Dermatology and his clinic

Dr. Shoukath Ali

Dentist

It was a challenging situation after many referrals I have reached to Dr Shoukathali and all the treatment went very well, I didn’t have any difficulties about my wisdom tooth removal. I highly recommend this place and after my comfortable experience and the trust, I am bringing my kids also for their dental needs.

Bloom Healthcare

Family Medicine, General Practice, + 5 more

During my last appointment with Dr.Andoni he ensured I received the right treatment for my conditions, was patient and explained me all the different options and delivered excellent service. Highly recommended, super responsive and responsible with great attention to details.