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Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

My appointment was scheduled at 8:45 PM. Upon arrival, the male Filipino staff at the reception was on his phone and took around two minutes to notice me before directing me to the second reception for the Pulmonology Department. The doctor consultation itself was satisfactory. However, the nurse appeared to be in a hurry, likely due to shift ending, and I was instructed to go to another clinic for my nebulization. While I understand shift constraints, the transition was not handled well. At the second reception, the male Indian staff was rude when I asked where I could have the nebulization. He questioned me about who my nurse was—something I would not reasonably know, as nurses are not introduced to patients as they are in other hospitals. When I explained this, he simply told me to “go there and find a nurse myself,” which was unprofessional. When I eventually found a nurse, she administered the nebulization but left me unattended, instructed me to stay for 10 minutes, and told me to turn the machine off myself. She did not check on me again. During the treatment, the hose disconnected because it was not properly attached. Fortunately, I knew how to fix it myself. Overall, the experience reflected poor service, lack of coordination, and inadequate patient care, particularly from the reception and nursing staff. I hope this feedback helps improve patient experience moving forward.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

I had an appointment today with the urologist Dr. Abu Talib, who sits at the Arabian Center branch of Prime Medical. I visited him, saw his face, exchanged a couple of words. He asked me two questions and prescribed an ultrasound and a test. However, the doctor who was supposed to perform the ultrasound was not available, and I was told to come back tomorrow. Unfortunately, tomorrow wasn’t possible for me due to other commitments. I mentioned I would consult another doctor. At that point, he told me I had to pay for the consultation charges, despite not prescribing any medicine or providing any treatment. On top of that, he spoke to me very rudely. You can check my history—I’ve been using Prime Medical for a long time, including the Nadha branch, Arabian Center branch, Al Warqa branch, and Prime Hospital. You can check this under my registration number. I felt extremely bad about how the doctor behaved. Then, Mr. Ala helped me, and I consulted Dr. Saboor Rizvi Syed at the Prime Medical Reef Mall branch. Please ensure you follow up with the doctor to understand why he behaved so disrespectfully toward me.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Dear Prime Services Team, I am writing to express my disappointment with the service I received during my recent visit. I had an appointment for my child scheduled at 7:40. Due to personal reasons, I informed your staff in advance that I would be coming as a walking customer. Despite arriving on time, several patients who came after us were allowed to see the doctor before my child. As a result, my wife, my child, and I had to wait for almost one hour before being attended to. This situation was extremely inconvenient, especially with a child. Additionally, I noticed that only one staff member was handling customer service at that time, which led to a very long waiting queue and added to the delay. Overall, the poor queue management and limited staffing made the experience very unpleasant. I believe the management needs to seriously review and improve the appointment handling and customer service process to avoid such issues in the future I hope you will take this feedback seriously and work towards improving the quality of service.

Dr Shameem Mir

Obstetrician & Gynaecologist

I would like to express my deepest gratitude to Dr. Shameem for the outstanding care she provided during my C-section. From the very beginning, she was calm, confident, and incredibly reassuring, which made a huge difference during such an emotional and vulnerable moment. Her professionalism, skill, and compassion gave me complete trust and peace of mind. I truly felt I was in the best hands. I would also like to commend the entire medical team and nursing staff for their dedication and kindness. Everyone was attentive, supportive, and patient, always ensuring my comfort and well-being. The teamwork, efficiency, and genuine care shown throughout my stay were truly remarkable. Thank you, Dr. Shameem and the whole team, for making my childbirth experience safe, smooth, and positive. I will always be grateful for the excellent care I received.

Dr. ahmed hassn

General Surgeon, Weight Loss & Bariatric Surgeon

I honestly can’t recommend Dr. Ahmed Fathy Hassn enough. He fixed my hernia and also removed a previous mesh repair that another surgeon had placed unnecessarily. From the start, it was clear that he really knew what he was doing. His skill and judgment are exceptional, and the results have made a huge difference to my comfort and daily life. What stood out to me just as much as his expertise is how kind and genuine he is. He’s calm, respectful, and takes the time to explain everything in a way that actually makes you feel at ease. Throughout the whole process — from consultation to recovery — I felt supported, listened to, and completely safe in his care. He’s a truly outstanding doctor and a rare one to find.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

My appointment was scheduled at 6:40 PM. Due to traffic while traveling from Sharjah to the clinic, I arrived slightly late at 6:55 PM. A male nurse did not allow me to directly see the doctor and advised me to wait for one hour. When I eventually saw the doctor, I was asked to undergo an X-ray. After the X-ray, I had to wait again for approximately 20 minutes. The doctor informed me that everything looked fine and prescribed a gel to apply along with painkillers. However, I am concerned because I am still experiencing shoulder pain, and I am unsure why the pain persists if everything appears normal. Additionally, the male nurse informed me that physiotherapy approval would take approximately three days.

Advanced Care Oncology Center

Imaging (Scans), Oncology

would like to express my sincere appreciation to the radiation oncologist Head of the Oncology Department Dr Ismail ghorbel for the outstanding leadership, medical expertise, and compassionate care provided throughout my treatment journey. Your professionalism, clear communication, and dedication to patient-centered care truly made a the journey much more manageable and reassuring. I would also like to extend my heartfelt thanks to the nurses and all staff members at the oncology center. Their professionalism, punctuality, kindness, and constant support never went unnoticed. Every interaction was handled with respect, empathy, and efficiency, creating a safe and comforting environment for patients

Dr. Tomasz Zaranski

Dentist

I came in for a dental consultation not realizing that my oral health could be directly affecting my general health. Using advanced diagnostics and a very thorough evaluation, Dr. Thomas discovered a chronic inflammatory focus related to one of my teeth. This hidden infection was putting constant stress on my body and negatively impacting my overall health. Once the causative tooth was removed, I experienced a noticeable improvement in my energy levels and general well-being. I am extremely thankful for such a comprehensive, health-oriented approach. I highly recommend this doctor to anyone who values not only excellent dentistry, but true care for systemic health.

Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

Despite having a booked appointment , had to wait for 20 mins . And the Dr rushed us out of her cabin in 10 mins. We came from Sharjah all the way to see a female Indian pediatrician, and this is the service we got despite having a booked appointment. There was zero personal attention , rushed conversation, and unnecessary jumping to the conclusions without hearing the details of our child . I hope this service improves and the doctors gets trained to give personal care and attention to every parent and child. Thanks

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

I was with my husband, I am pregnant and staff at cash counter Fahad Palekar was very rude and disrespectfull, he was literally shouting at us for not being available when token came we requested him as we had multiple appointments and there was rush. So we sat on other side it took a while to come till cash counter . Moreover the cashier showed us his batch to go ahead and put complaint . He need to be polite with patients. This was raffle surprising and not at all acceptable behaviour

Dr Mahtab Zarei Moradi

Obstetrician & Gynaecologist

I had a C-section with Dr. Moradi. My water broke during the night, and I went to the labor room, where she examined me and explained that both a natural delivery and a C-section were possible. I chose to proceed with the surgery. It was my first time meeting her, but she explained everything clearly and made me feel calm and reassured. She is very professional and experienced. The operation went well, and I felt good afterward. My recovery was smooth as well.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

All staff are very friendly and professional. Doctors are VERY busy and my doctor spared max 7 mins for me, she didn’t tell me anything-what to do or not to do- unless I’ve asked. Noone asked about my other conditions or if i am using any medicine etc. She said she would call me the same day after my blood test and xray results and noone called me. I’ve called the day after only finding out that the doctor is off.

Dr. Siba Suheil Awad

Dentist

الدكتورة صبا عوض انسانه قبل ماتكون دكتور رائعه في تعاملها رائعه في عملها جميع افراد الاسره والأصدقاء اوصيتهم بالدكتورة صبا الذي اتعامل معها من زمان عملت عندها تنظيف اسنان وخلع ضرس العقل وحشوات وزراعة اسنان منذ أكثر من ثمان سنوات والحمدلله لم تتغير ولم تسبب الم حتي اليوم وكل من اوصيتهم بالدكتورة صبا شكروني لانها فعلا دكتوره رائعه شكرا لدكتوره صبا علي أمانتها وخلاصها في عملها واخلاقها العاليه

Dr. Tara Bardawil

Dermatologist

Dr. Tara is very professional, knowledgeable and ethical. Most importantly she is very skilled that you do not feel pain during the procedure and almost no bruises afterwards. Her recommendations for anti-aging treatment are based on skin type and directed toward maintaining natural features. I'm so satisfied with the treatments she did for me and in love with the natural results.

Dr. Lara El Hayderi

Dermatologist

I recently visited the Dermamed clinic , Dr. Lara El Haydery. From the first visit I was very pleased with her attention, her listening to me and her recommendations on what to do next. I had a nail bed biopsy and everything went quite well. A doctor you rarely meet: experienced, professional and very friendly. Thank you for everything Dr. Lara, see you soon!🤍

Dr. Shan Mammen John

Dentist

One of the best orthodontists I’ve come across. Very calm, approachable, and genuinely cares about patients. From the first consultation to follow ups, everything was smooth and well explained. You can clearly see the experience and expertise in the way treatment is planned and executed. Highly recommended for anyone seeking reliable and long term results.