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Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

I recently visited Prime Hospital, Dubai during a very challenging period due to a serious urological condition. From my first consultation, I was extremely impressed by the professionalism, expertise, and compassionate care provided by Dr. Issam AlMajdalawi, Consultant Urologist, and his nurse, Aaron. Their strong collaboration and patient-focused approach made a significant difference throughout my treatment journey. Following a series of thorough diagnostic tests, Dr. Issam clearly explained my condition to me, including my severe prostate enlargement, bladder compression, blood test results, prostate size, and urine flow metrics. He reassured me that the condition was not cancerous and carefully outlined all available treatment options, helping me make an informed decision to proceed with Rezum therapy to restore my quality of life. The procedure was carried out professionally under Dr. Issam’s supervision. Although I experienced temporary mobility issues upon waking from surgery, Dr. Issam was present to calmly explain the procedure, the observations made during surgery, expected side effects, and the recovery process. His reassuring manner, clinical expertise, and compassionate communication gave me great confidence and peace of mind. During my two-night stay, I was supported by a dedicated nursing team who demonstrated exceptional care, professionalism, and attention to detail. I would particularly like to acknowledge Jet, Jan, and Jinci Shaji, whose kindness and support stood out. All other nursing staff were equally attentive and professional. Following surgery, I unfortunately developed a post-operative infection and experienced severe pain and swelling. The emergency team, including Dr. Amjad and Dr. Omar, responded promptly and professionally. Despite Dr. Issam being overseas at the time, the medical team consulted him to ensure the most appropriate and informed treatment decisions were made. I felt truly cared for during this difficult moment. Today, I am recovering well, my symptoms have significantly improved, and my quality of life has been restored. I am deeply grateful to God and to all the doctors, nurses, and staff who supported me throughout this journey. My sincere and special thanks go to Dr. Issam AlMajdalawi and Aaron for their outstanding care, professionalism, and dedication.

Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

Dear Management Team, I am writing to formally express my disappointment regarding the experience my son and I had during our visit to Prime Medical last night. Upon arrival, we were waiting for more than 20 minutes for basic procedures such as checking blood pressure and other preliminary details. During this time, I was seated in the waiting area with my son. I observed the nursing staff engaged in personal conversations among themselves, while patients continued to wait. What was most concerning was that a family who arrived after us was allowed to enter directly before us. One of the nurses clearly saw that I had arrived earlier and was waiting for my turn, yet no action was taken. As a frequent patient of Prime Medical, I did not expect such rude and unprofessional behavior. Eventually, I tried to enter Dr. Geetika’s room when my turn should have come. However, a lady nurse stopped us very rudely and allowed another family to enter, stating they had an appointment. This entire situation was handled without proper communication or courtesy, which made the experience very unpleasant and stressful for me and my child. The only positive aspect of this visit, as always, was the behavior of Dr. Om Prakash. I truly admire his professionalism, dedication, and the care he provides. He consistently treats patients with respect and prescribes medication appropriately based on the health condition. His conduct reflects the standard of care I expect from Prime Medical. I humbly request the management to take this complaint seriously and address the behavior of the nursing staff, so that no other patient has to go through a similar experience in the future. Thank you for your time and attention to this matter. I hope appropriate action will be taken.

Dr. Luciano Nardo

Fertility Doctor, Obstetrician & Gynaecologist

I met Dr. Luciano after my first IVF cycle failed in Antalya, Turkey. After that, I went to Orchid IVF in Dubai and underwent another cycle with a different doctor, which unfortunately also failed. That’s when I met Dr. Luciano—and I can honestly say I have never met a doctor like him. He is extremely humble, patient, and truly listens. He took the time to understand all my concerns and explained everything with clarity and honesty. We went through one more attempt that didn’t succeed, but because of his constant support, care, and encouragement, we never lost hope. Under his guidance, we decided to try a natural embryo transfer—and by the grace of God, it worked. I am now pregnant. Beyond the success, what I will never forget is Dr. Luciano’s availability, kindness, and genuine care throughout this journey. I deeply admire his efforts and dedication, and I am forever grateful to him for standing by us during one of the most emotional phases of our lives.

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

When I was given injection the nurse dropped some liquid side on the floor. I said oh ! Bus she picked it up and continued. Needle was in my arm but syringe side should have replaced.. it’s still not acceptable. It’s too late. What responsibility will you take if I get infected. I’m very much concerned. Some nurse are so good. It’s my first time that I saw her. About cashier. I’ve been requested invoice for sick leave. I spoke to the cashier who is philipina process my payment right after finished my payment. I waited whole day nothing find in my email. I called via phone call for three time. Still haven’t find any. I emailed help desk and no reaction. I AM STILL WAITING INVOICE FOR SICK LEAVE!!! WHAT IS THIS CUSTOMER SERVICE. Usually I understand they are busy it’s understandable. But this time multiple things … it’s terribly bad.

Dr. Rabab Essam

Dermatologist

I had an excellent experience with Dr. Rabab and recommend them highly. From the initial consultation to the follow-up care, she demonstrated exceptional professionalism, expertise, and genuine compassion. She took the time to thoroughly understand my concerns, explained my diagnosis clearly, and provided a well-thought-out treatment plan tailored to my needs. I felt confident, informed, and completely at ease throughout the entire visit. The attention to detail and commitment to patient care truly set this practice apart. Her clinic was well organized, efficient, and welcoming, making the overall experience outstanding. I am extremely pleased with the results and would highly recommend Dr. Rabab to anyone seeking top-quality skin care.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I would like to express my sincere gratitude to Dr Parul Dixit for the outstanding care I received. From the moment I met her, I was struck by how polite and professional she is. She took the time to answer all my questions thoroughly and made me feel completely at ease throughout the entire process. The experience of being seen was seamless and efficient. Dr Dixit recently removed cysts from my hand and pubic bone, and I was truly impressed by her surgical skills—especially how expertly she stitched up my hand afterwards. I can honestly say she is one of the best doctors I have ever met. Thank you, Dr Dixit, for your excellent care and kindness. Her assistant who also very welcoming and helped with my care also.

Harley Street Medical Centre - UAE

Dermatology, Audiology, + 17 more

I had a very positive experience during my visit to the Urology Department. From the moment I arrived, I was treated with professionalism, care, and respect. The nursing staff were extremely supportive and compassionate, explaining each step of the procedure clearly and ensuring I felt comfortable throughout. Dr. Stefan Schumacher demonstrated exceptional expertise and a reassuring manner, which greatly reduced any anxiety I had. The urodynamics procedure was conducted smoothly and with great attention to patient comfort. I am truly grateful to the entire team for their dedication, kindness, and high standard of care. Thank you for making what could have been a stressful experience feel safe and well-managed.

SKIN111 Palm Jumeirah Mall

Beauty Therapy, Breast Surgery, + 6 more

I’m having laser pigment removal on my eyebrows at this clinic and I couldn’t be happier with my experience. Ana, the professional who’s treating me, is absolutely amazing — very skilled, kind, and attentive. She always does everything possible to minimize discomfort during the procedure, which makes a huge difference. The entire team at the clinic is professional and friendly, and the environment is welcoming and reassuring. I’m already very happy with the results so far, and I trust them completely. Because of this great experience, I’m definitely interested in doing other procedures at the clinic as well. Highly recommended!

Dr. Sunil GT

Ophthalmologist

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience with this eye specialist. From the moment I walked in, the staff was professional, friendly, and well organized. The doctor was extremely knowledgeable, patient, and took the time to explain my condition clearly and in simple terms. The examination was thorough, and I felt confident in the diagnosis and treatment plan. The clinic is clean, modern, and equipped with advanced technology. Most importantly, I felt genuinely cared for, not rushed. I highly recommend this eye specialist to anyone looking for expert care and outstanding service.

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

our appointment with Dr. Trivedi at 2:30 PM and by the time we reached clinic was 2:44 and we called out on our token @2:52 by the time receptionist told us that Dr have stop taking patients as he finish his day at 3 which we respect but still it was not 3 PM i found Dr leaving in front of me and i still requested and apologize for being late and he refused completely to see my son and left @2:54 pm saying his room has been taken by other fellow Dr. where i saw room was taken way after he left. and he didnt bother to my son at all

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

After seeing the blood test results , doctor informed its mild infection whereas my son developed fever and ear pain. Cough increased. When I call the doctor through call center, Doctor informed me directly that he will prescribe Anti biotic since the fever and ear pain persists. But he didn't prescribe and I was not informed also. One day before only Doctor should have prescribed Anti biotic. We visited another doctor and got it. And my son couldn't attend school for 4 days and he was crying over ear pain. That gave us trouble.

Dr. Aiat Saleh Chehadeh

Ophthalmologist

I saw Dr. Aiat three weeks ago for a recurring eye infection following an injury. After multiple ophthalmic visits elsewhere, what truly stood out was her exceptional attention to detail. She took the time to review my full medical history, medications, and lifestyle before tailoring both a short- and long-term treatment plan. I also appreciated being able to reach out post-appointment with follow-up questions. Her professionalism and patient-centered approach made a real difference.

Dr. Babar Chaudhri

Cardiologist, Cardiothoracic Surgeon

Throughout my whole procedure, Dr Babar was extremely engaging and reassuring, explaining the operation ,what it involves , and the forthcoming recovery in layman terms . While naturally apprehensive of major surgery, Dr Babar put me at ease as to the exact procedure, timelines and professional healthcare I would be encountering , thus making the whole journey less stressful than it ordinarily would be .

Dr. Zein Hasan

Orthopaedic Surgeon

Dr. Zein was very accommodating and genuinely mindful of our feelings throughout the visit. He was exceptionally kind, patient, and gentle with our little boy, which helped put us at ease. He took the time to clearly explain the current issue, ensured we understood the situation fully, and addressed all concerns thoroughly and professionally. We truly appreciated his calm approach and level of care.

Dr Heidi Calixto

Obstetrician & Gynaecologist

I am deeply thankful to my OB , doctor Heidi Calixto .. she gave me exceptional care and support during the start of pregnancy until delivery. From prenatal visits to the actual birth, everything was handled with such professionalism, patience, and compassion. I felt safe, reassured, and well cared for throughout the entire process. Thank you for making this experience so positive and memorable.

Dr. Shoukath Ali

Dentist

It was a challenging situation after many referrals I have reached to Dr Shoukathali and all the treatment went very well, I didn’t have any difficulties about my wisdom tooth removal. I highly recommend this place and after my comfortable experience and the trust, I am bringing my kids also for their dental needs.