Search and find a trusted Doctor

Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

I am writing to express my deep concern regarding the recent experience my son and I had at your Barjuman branch. We have been visiting your clinic for over a year, and my son has been under the care of ENT Specialist Dr. Sumaiya Sujahan, who has been treating him for a recurring issue involving cold, fever, nasal congestion, and throat infection. Her treatment has always been effective, and we have consistently trusted your clinic because of her care. However, when I called yesterday to make an appointment, I was informed that Dr. Sumaiya has been transferred and that her replacement is Dr. Tina. As my son was unwell, we had no option but to continue at your clinic since his full medical history is already recorded there. Unfortunately, our experience with the new doctor was extremely disappointing. Despite my son’s fever and weakness, we had to wait a long time due to insurance processing issues. When we finally met Dr. Tina, the consultation lasted only a few seconds. She stated it was likely influenza and abruptly directed us to a general physician, without reviewing any of my son’s prior medical records — even though they are stored within your system. The general physician we were redirected to also conducted a very brief assessment, ordered a swab test, prescribed basic medication, and concluded the visit. There was no effort to understand my son’s long medical history, which has been fully documented at your clinic for over a year. As a parent and as a professional (I am the General Manager of a 4-star hotel in Deira), I found this entire experience deeply upsetting and below the standard of care expected from a reputed medical facility. The doctors barely communicated, did not review medical history, and showed minimal concern for the patient’s condition or comfort. My son is in Grade 9 and has upcoming exams this week. His health condition should have been managed carefully, not handled with such haste and indifference. I request you to kindly look into this matter seriously, review the conduct of both doctors, and ensure patients’ medical histories are always considered before making any diagnosis or referral. I would also appreciate a formal response regarding how this issue will be addressed to prevent such experiences in the future.

Prime Medical Center Sheikh Zayed Road

Cardiology, Clinical Pathology, + 14 more

I am submitting this formal complaint to express my strong objection to the additional consultation fee I was unfairly charged during my recent visit. Both doctors I initially consulted explicitly requested that I undergo an ultrasound examination. I did not request or schedule this test on my own initiative. The appointment was arranged by your affiliated diagnostic center, which determined the date based on their own availability — not mine. After completing the ultrasound, I returned to the hospital for a follow-up with the same doctors regarding the same medical issue. To my surprise, I was informed that I must pay a new consultation fee because the visit occurred on the eighth day instead of within the seven-day follow-up period. This reasoning is both unreasonable and unjust. It is entirely illogical to hold the patient responsible for scheduling constraints caused by the hospital’s own diagnostic center. The policy should not be applied mechanically when the circumstances clearly fall outside the patient’s control. Such practices reflect poor patient service and disregard for fairness, undermining trust in your institution. Rules are established to regulate, not to exploit or burden patients who are simply following doctors’ instructions in good faith. I therefore demand a full review of this case and the immediate cancellation of the unjustified additional charge. I also expect written confirmation that this issue has been addressed to prevent similar incidents in the future. Sincerely Mohamed

Miss Huda Al Bukhari

Clinical Psychologist, Psychologist

My son and us parents went to Dr. Huda, my son has ADHD, she helped us tremendously with him, she guided us on how to best support him, and helped us understand a lot of what we didn’t before meeting with her. Before meeting with her my husband didn’t take his diagnosis seriously and thought my son was just being naughty and misbehaving for the most of it, also my husband was against medication ( advised by the psychiatrist ) although it was helpful in my son’s case, after meeting with her this all changed, my husband became more understanding and supportive of my son and he agreed to medications after learning more from the psychiatrist as well. Another thing she helped with was that my son was getting bullied by his cousin and my husband couldn’t understand how negatively it was affecting him and affecting his self esteem, and he thought “it’s just kids”, Dr. Huda explained to him how much it was affecting our son and how important it is to prioritize our son’s mental health beyond anything. Also she was in communication with my son’s school at one point and she was very transparent with me on what she was told by them and took permission before she replied or said anything to them, I respect that and I respect her ethics. noting that the school were unfortunately very unprofessional and didn’t support my son’s needs at all. Thank you Dr. Huda and good luck!

Dr. Saba Khalid

Family Doctor

Assalamu Alaikom, Exceptional care! I want to sincerely thank Dr. Sabah Khalid and Nurse Ms. Natalia and another nurse with her for the wonderful care they gave me when I was very sick and struggling with the flu. They were both so kind, gentle, and caring — I truly felt looked after. Dr. Sabah made sure I received the right treatment and medicine, which helped me recover faster and feel strong enough to take care of my daughter and husband who were also sick. Nurse Natalia was so patient and comforting throughout the process, and her warmth meant a lot to me during that difficult time. I myself witnessed how everyone was so busy attending all patients who were sick that time, inspite and despite off, you can still see the smile from their face which really made you feel you will get well don't worry, we are here.... I’m deeply grateful for their compassion and dedication. They didn’t just treat my illness — they genuinely cared, and that made all the difference. Thank you all from the bottom of my heart. May ALLAH bless you good health and all the workers who are really ready to give care to their patients.

Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

I had an excellent experience under the care of Dr. Mohamed Rafique and his nurse, Soumya Poulose. Dr. Rafique is not only highly knowledgeable but also very compassionate and thorough in his approach. He takes time to explain everything clearly and makes you feel completely at ease. A special mention to Nurse Soumya Poulose — she is incredibly kind, patient, and attentive. Her friendly nature and gentle care make every visit smooth and comfortable. She is always ready to help and ensures that patients feel genuinely cared for throughout the process. Together, they make a remarkable team who truly put their patients’ well-being first. I’m deeply grateful for their professionalism, compassion, and dedication. Highly recommended!

Gulf Family Clinic

Ophthalmology, Optometry

Complete fail. I had only one objective, being able to read my laptop screen. I still cant. I cant work, cant write, cant do emails. The staff were fantastic, the prescription totally wrong. I paid a huge sum of money for some amazing lenses which give me crystal clear distance vision but I cant read my laptop no matter which way I tip my head or how close or far the screen. Any my right eye aches, when I take the glasses off it feels like Ive been punched in the eye. Ive waited for a couple of weeks to see if I would get used to it and adjust to the lenses but this is still impossible and distressing.

Prime Medical Center King Faisal

Cardiology, Dentistry, + 12 more

I had a great experience with Dr. Arshad. He listened carefully to my concerns, explained everything clearly, and made me feel comfortable throughout my treatment. His approach is calm, caring, and professional, and he truly takes the time to ensure his patients understand their condition and treatment plan. Since starting treatment with him, my breathing has improved a lot, and I feel much better overall. I’m very thankful for his care and highly recommend Dr. Arshad to anyone looking for a knowledgeable and compassionate pulmonologist. ⭐ Rating: 5/5 – Excellent doctor and outstanding patient care.

Dr Naela Elsayed

Obstetrician & Gynaecologist

We are deeply grateful to Dr. Naela Elsayed of Prime Jumeirah branch (Obstetrician and Gynecologist) She took care of our first and second pregnancy journeys. She is truly passionate, professional, and dedicated — with such a positive and caring personality. Her constant availability, even beyond working hours, and willingness to go above and beyond her duty mean so much to us. Thank you for taking care of me throughout my pregnancy, delivery, and postpartum journey. My husband and I are immensely thankful for your guidance and support every step of the way. We love and appreciate you so much!

Dr Arshad Altaf

Pulmonologist

I recently visited Dr. Arshad for a follow-up on my respiratory condition, and once again, I was very impressed with his care. He took the time to listen to my symptoms, reviewed my progress in detail, and explained the next steps clearly. Dr. Arshad’s calm and caring approach always makes me feel comfortable and confident about my treatment. The clinic staff were also polite and efficient, making the visit smooth and pleasant. I truly appreciate the attention and professionalism Dr. Arshad provides. Highly recommended for anyone looking for an experienced and compassionate pulmonologist.

Dr. Prriya Porwal

Dentist

⭐️⭐️⭐️⭐️⭐️ I had a wonderful experience at Doctor Joy Dental Clinic for my 2-year-old daughter’s dental procedure. She was treated by Dr. Priya, the pediatric dentist, who was incredibly kind, patient, and gentle. My daughter had laughing gas, and Dr. Priya made sure she was comfortable, calm, and happy throughout. The entire procedure was made smooth and stress-free by Dr. Priya and the amazing staff, who spoke to my daughter lovingly and took such good care of her. I’m truly grateful to Dr. Joy Clinic for their professionalism and compassion. Highly recommend them for little ones! 💕

Dr Aida Hussen Alkhatib

Obstetrician & Gynaecologist

My first visit with Dr. Aida was on August 10, 2025 — and Alhamdulillah, I became pregnant later, with my first consultation during pregnancy on February 23, 2025. Since then, I’ve had 16 consultations and 17 ultrasounds with her. From the beginning until delivery, Dr. Aida has always been kind, professional, and supportive. She explains everything clearly, gives helpful advice, and provides the best medical care. Even though I’m far from my family, I always felt safe, calm, and confident under her care. Truly grateful for Dr. Aida’s dedication and compassion. 💖 #dini #indonesia

Prime Medical Center - Rahmania Mall

Cardiology, Dentistry, + 8 more

Pharmacy at Prime Medical Center (Rahmaniya Branch) Mr. Vishnu at the pharmacy was unprofessional in handling customers. When I approached him, my number was already displayed on the screen, yet he told me to wait without checking it. His tone and manner were impolite. He also asked me to go to the cashier, even though I had already completed the payment, and my receipt was stamped and clear. When I asked him whether he had checked the stamp, his response was simply, “No.” I suggest that he receive proper training in customer service and communication skills.

Dr. Caroline Richardson

Breast Surgeon

Dr Caroline is like sunshine and certainty in a visit that is uncertain … her tenderness coupled with her professionalism and expertise is so valuable. I visited with uncertainty re my breast and took the breast screening package which is the most competitive in the market during this October! The experience was absolutely comforting and calming. So happy to have chosen her and CMC to gain clarity on my pain! Thank you to DR Caroline and Dr Deema and the team, ShreeLakshmi and Rose for the professionalism, care and support!

Eastman's Smile Solutions Dental Clinic

Dentistry

I had a dental appointment with Dr. Mary yesterday, and as always, she exceeded my expectations! Her gentle touch and smooth technique make every visit comfortable. It's clear that she truly cares about her patients and their dental health. Additionally, her assistants are incredibly friendly and fantastic at what they do, making the whole experience even better. I always leave feeling confident about my smile. Thank you, Dr. Mary, for your amazing work and for having such a wonderful team!

Dr. Mary Aziz

Dentist

I had a dental appointment with Dr. Mary yesterday, and as always, she exceeded my expectations! Her gentle touch and smooth technique make every visit comfortable. It's clear that she truly cares about her patients and their dental health. Additionally, her assistants are incredibly friendly and fantastic at what they do, making the whole experience even better. I always leave feeling confident about my smile. Thank you, Dr. Mary, for your amazing work and for having such a wonderful team!

MEDPALM CLINIC

Cardiology, Cosmetic (Aesthetic) Medicine, + 9 more

I would like to express my deepest gratitude to Dr. Maria. She is an exceptionally knowledgeable and attentive pediatrician. Her professionalism and care are truly remarkable. Dr. Maria always takes the time to listen carefully, explain everything in detail, and most importantly, she prescribes accurate and effective treatment. Thanks to her, my child always receives the best possible care. I highly recommend Dr. Maria to any parent looking for a trustworthy and compassionate doctor.