79 results found for SPINAL STENOSIS Clinics in LEICESTER SQUARE, WEST END

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

This seems to be a well run establishment and the staff are caring. The hospital is very clean too.

Excellent Hospital. Wonderful nurses. Very fortunate to have the opportunity to have my procedure carried out there

Nice clean hospital with lovely attentive staff

Excellent service. Only minor problem for me was hearing clearly what some staff said (pitch, softly spoken, not speaking directly to me)

Well looked after by attentive staff

Extremely professional, clean, everyone is very kind and made me feel at ease.

I recently saw Mr Davis and he was wonderful. He was kind and put me at ease right away. The procedure was easy and he followed up with me by phone. His nurses were also fantastic. When I had a question, I got a prompt response which I really appreciated.

I would like to praise Natasha. You will see on my record that I have had over 25 scans. I know what takes away my worries and helps me. Natasha's attitude and help to manage my worries and to listen to me made it easier. I would recommend that she shares her attitude approach to colleagues but also other scans in London. You all are leading this. Trust me as a patient with over 5 years of scans with you and Ch. Mews. Thank you.

Nice place, very clean with friendly staff who look after you.