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Refractive Cataract Surgery Fenchurch Street
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9-11 Bath Street, London, United Kingdom, EC1V 9LF
everything went smoothly as expected
4.72
4358
patient reviews
15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
49 Marylebone High Street, London, United Kingdom, W1U 5HJ
Good location in London.
4.81
2087
patient reviews
5-10 Beaumont St, London, United Kingdom, W1G 6AA
Well looked after by attentive staff
4.83
3481
patient reviews
25 Queen Anne Street, London, United Kingdom, W1G 9HT
Smooth from first video call to surgery. I had my surgery 1 month ago so it is too early to comment on the results as my vision is fluctuating still (one eye ok, the other having halos and glare sometimes intense). Staff is friendly and responds to your questions. Some small improvements could be -On the day of surgery I was asked how much grams of sedative I wanted and this is not an information a patient would/should know. I wished the nurse asked the question differently and advised the grams herself bssed on my answer. - staff informs you that of some common eye side effects (e.g. halos, dry eyes) but not on what this could imply for the rest of your health. For example, because one eye is experiencing more the side effects and the other not, there's an imbalanced vision and I have been suffering headaches since my surgery. I had not considered this (and as a patient I may not know to ask for this) and wished someone informed me of this possibility beforehand.
4.90
637
patient reviews
20 Devonshire Place, London, United Kingdom, W1B 6BW
Extremely professional, clean, everyone is very kind and made me feel at ease.
4.86
1353
patient reviews
25 Harley Street, London, United Kingdom, W1G 9QW
Helpful receptionist, nice quiet reception with nice amenities
4.82
548
patient reviews
9 Harley Street, London, United Kingdom, W1G 9QY
The receptionist team was friendly, wait times were short
4.83
473
patient reviews
Chelsea Bridge Road, London, United Kingdom, SW1W 8RH
The hospital is spacious and clean, with extremely friendly and welcoming staff who are always ready to assist. The hospital is well-organized, making the entire process easy and stress-free.
4.74
1859
patient reviews
St Thomas Hospital, Westminster Bridge Road, London, United Kingdom, SE1 7EH
Excellent level of service, efficiency and comfort with personable staff throughout.
4.88
78
patient reviews