95 results found for CATARACT SURGERY Clinics in FENCHURCH STREET, CITY OF LONDON

everything went smoothly as expected

Well looked after by attentive staff

Nice place, very clean with friendly staff who look after you.

Smooth from first video call to surgery. I had my surgery 1 month ago so it is too early to comment on the results as my vision is fluctuating still (one eye ok, the other having halos and glare sometimes intense). Staff is friendly and responds to your questions. Some small improvements could be -On the day of surgery I was asked how much grams of sedative I wanted and this is not an information a patient would/should know. I wished the nurse asked the question differently and advised the grams herself bssed on my answer. - staff informs you that of some common eye side effects (e.g. halos, dry eyes) but not on what this could imply for the rest of your health. For example, because one eye is experiencing more the side effects and the other not, there's an imbalanced vision and I have been suffering headaches since my surgery. I had not considered this (and as a patient I may not know to ask for this) and wished someone informed me of this possibility beforehand.

This seems to be a well run establishment and the staff are caring. The hospital is very clean too.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Experience was fine

The hospital is spacious and clean, with extremely friendly and welcoming staff who are always ready to assist. The hospital is well-organized, making the entire process easy and stress-free.

Excellent service!

I recently saw Mr Davis and he was wonderful. He was kind and put me at ease right away. The procedure was easy and he followed up with me by phone. His nurses were also fantastic. When I had a question, I got a prompt response which I really appreciated.