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Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

I am writing to express my deep concern regarding the recent experience my son and I had at your Barjuman branch. We have been visiting your clinic for over a year, and my son has been under the care of ENT Specialist Dr. Sumaiya Sujahan, who has been treating him for a recurring issue involving cold, fever, nasal congestion, and throat infection. Her treatment has always been effective, and we have consistently trusted your clinic because of her care. However, when I called yesterday to make an appointment, I was informed that Dr. Sumaiya has been transferred and that her replacement is Dr. Tina. As my son was unwell, we had no option but to continue at your clinic since his full medical history is already recorded there. Unfortunately, our experience with the new doctor was extremely disappointing. Despite my son’s fever and weakness, we had to wait a long time due to insurance processing issues. When we finally met Dr. Tina, the consultation lasted only a few seconds. She stated it was likely influenza and abruptly directed us to a general physician, without reviewing any of my son’s prior medical records — even though they are stored within your system. The general physician we were redirected to also conducted a very brief assessment, ordered a swab test, prescribed basic medication, and concluded the visit. There was no effort to understand my son’s long medical history, which has been fully documented at your clinic for over a year. As a parent and as a professional (I am the General Manager of a 4-star hotel in Deira), I found this entire experience deeply upsetting and below the standard of care expected from a reputed medical facility. The doctors barely communicated, did not review medical history, and showed minimal concern for the patient’s condition or comfort. My son is in Grade 9 and has upcoming exams this week. His health condition should have been managed carefully, not handled with such haste and indifference. I request you to kindly look into this matter seriously, review the conduct of both doctors, and ensure patients’ medical histories are always considered before making any diagnosis or referral. I would also appreciate a formal response regarding how this issue will be addressed to prevent such experiences in the future.

Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

I’ve been seeing Dr. Anil Kumar for my diabetes management, and I couldn’t be more grateful for his care and expertise. From the very beginning, Dr. Anil Kumar took the time to understand my medical history, lifestyle, and goals. He explained every step of my treatment plan clearly and helped me make realistic, sustainable changes to manage my blood sugar levels. What really stands out is how compassionate and encouraging Dr. Anil Kumar is. He genuinely cares about his patients and makes sure you never feel rushed or judged. He answers all my questions thoroughly and always follows up on test results promptly. Thanks to his guidance, my A1C levels have improved significantly, and I finally feel in control of my health. The clinic staff is also warm and professional, and appointments are always on time. It’s rare to find a doctor who combines deep medical knowledge with such kindness and patience. I highly recommend Dr. Anil Kumar to anyone looking for an endocrinologist who truly understands diabetes care and is committed to helping patients live healthier, happier lives.

Dr Anil Kumar

Endocrinologist

I’ve been seeing Dr. Anil Kumar for my diabetes management, and I couldn’t be more grateful for his care and expertise. From the very beginning, Dr. Anil Kumar took the time to understand my medical history, lifestyle, and goals. He explained every step of my treatment plan clearly and helped me make realistic, sustainable changes to manage my blood sugar levels. What really stands out is how compassionate and encouraging Dr. Anil Kumar is. He genuinely cares about his patients and makes sure you never feel rushed or judged. He answers all my questions thoroughly and always follows up on test results promptly. Thanks to his guidance, my A1C levels have improved significantly, and I finally feel in control of my health. The clinic staff is also warm and professional, and appointments are always on time. It’s rare to find a doctor who combines deep medical knowledge with such kindness and patience. I highly recommend Dr. Anil Kumar to anyone looking for an endocrinologist who truly understands diabetes care and is committed to helping patients live healthier, happier lives.

Dr. Gemini Mahajan

Obstetrician & Gynaecologist

I first visited Dr. Gemini Mahajan for pre-pregnancy guidance, as I’m diabetic, and she was the one who guided me on how to manage my condition and prepare my body for a healthy pregnancy. Her constant support and advice played a huge role in helping me conceive. Throughout my pregnancy, Dr. Gemini was consistently positive, encouraging, and attentive. As a diabetic mother, I knew that a C-section is often the preferred option, but she always motivated me to believe that a normal delivery was possible and with her expertise and reassurance, I was able to have one. The entire experience was smooth, safe, and far less stressful than I ever imagined. Dr. Gemini Mahajan is not only an excellent doctor but also a truly compassionate person who makes you feel cared for and confident at every step. I’ll always be grateful to her and would highly recommend her to anyone looking for a kind, skilled, and genuinely dedicated gynecologist.

Dr. Mohammad Dabour

Orthopaedic Surgeon

I want to express my sincere gratitude to Dr. Muhammad Dabur for the exceptional care and expertise he provided during my treatment for a knee injury. From the very first consultation, Dr. Dabur was incredibly professional, attentive, and compassionate. He took the time to thoroughly explain my condition, the treatment options available, and what to expect during the recovery process. Thanks to his guidance and skillful approach, my knee has healed much better than I anticipated. I truly felt supported every step of the way, and his reassurance gave me the confidence I needed to stay positive during recovery. It’s rare to find a doctor who combines such deep medical knowledge with genuine care for their patients. Dr. Dabur, thank you for helping me get back on my feet—literally. I highly recommend him to anyone in need of an excellent orthopedic specialist.

Prime Medical Center Ajman

Cardiology, Dentistry, + 11 more

I would like to express my sincere appreciation for Dr. Hussein Ismail. He is an exceptional general physician who consistently demonstrates professionalism, compassion, and genuine care for his patients. Dr. Hussein takes the time to listen attentively, explain medical conditions clearly, and ensure that every patient fully understands their treatment plan. His approachable nature and thorough diagnostic skills inspire confidence and trust. He always goes the extra mile to follow up and make sure patients are improving, which truly reflects his dedication to quality healthcare. I am deeply grateful for his expertise, kindness, and commitment to patient well-being. Dr. Hussein Ismail is a true asset to the medical community, and I would highly recommend him to anyone seeking a knowledgeable and caring physician.

Saudi German Hospital Ajman

Cardiology, Ear, Nose & Throat (ENT), + 5 more

I am 24 week s pregnant and suffering with fever , (CSR )Ms. Hajja in the receptionCounter No.1 she wrongly updated insurance while opening file and my medicines keep on rejecting, after a long waiting in pharmacy i came to know..tBack to back am going pharmacy and CSR to ask regarding updates. csr is waiting to Mr Ebris someone,to see her message to update insurance .almost 2 hr i waited , at least she can call and ask them to update ,she is behaving like irresponsible . This mistake happened from her side 1.43 pm i opened file and waiting in the hospital till 4.00pm ,still no updates . other csr is saying we are busy .we cant help go to PRO office . With the help of PRO i rceceived medicines @4.30pm…Very very bad experience from CSR

Dr. Elie Al Ahmar

Obstetrician & Gynaecologist

Dr. Elie is by far best in class in his field. This was a very precious pregnancy, and Dr. Elie provided excellent guidance and support to us every step of the way. He is caring, extremely diligent, always available and took the time to explain things to us and ensure we are constantly reassured. His calm and composed demeanor gave us tremendous reassurance during these nine months. We are deeply grateful for Dr. Elie’s expertise, commitment and dedication to his work, and we wholeheartedly recommend Dr. Elie to anyone looking for an outstanding OB-GYN who goes above and beyond for momma and baby. Our family is eternally thankful to Dr. Elie for baby Leith’s safe arrival to this world.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

I am used to waiting for 40minutes before being seen to even if i am early for an appointment. Its not uncommon in Prime but i usually go off satisfied that my child has been seen and heard. However that was not the case today. I understand that the doctor may have wanted to see as many patients to help everyone (used 2 rooms), but he didnt use my childs name or asked how he was feeling. When he listened to the chest it was so quick that i doubt he heard anything. When i told him cough has been ongoing for 1week and that the meds have not helped, he just put it down to allergies. I am not usually picky with the doctors we see, but sometimes, i wish they took more time.

Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

I had an excellent experience with Dr. Ahmed, He is not only highly knowledgeable in his field, but also very patient, attentive, and compassionate. He took the time to listen to all of my concerns, explained the diagnosis in a clear and reassuring way, and offered effective treatment options tailored to my needs. What really stood out was his professionalism and calm demeanor, which immediately put me at ease. The entire process from the consultation to the follow up was smooth and well-organized. His staff was also friendly and efficient, making the whole experience even better. I would highly recommend Dr. Ahmed to anyone in need of an ENT specialist.

Dr. Ibtisam Rahmeh

Dermatologist

The doctor is amazing! I originally came in for acne treatment, but during the consultation, we ended up discussing a filler under my eyes and the possibility of dissolving it. She made sure to do a patch test before giving me any injection — and thank God she did! It turned out I’m allergic to the material. She was incredibly proactive, gave me everything I needed, and made sure I was 100% okay before I left. She didn’t even bring up cost — my health was clearly her first priority. She also took the time to understand the root cause of my acne instead of just treating the surface. Truly amazing care. I highly recommend visiting her!

Dr. Farhat Ahmed Arsalan

Breast Surgeon, General Surgeon

⭐️⭐️⭐️⭐️⭐️ We had an excellent experience with Dr. Farhat Arsalan. She is caring, professional, and incredibly knowledgeable. From the very first consultation, she took the time to explain everything clearly and made sure my mom felt comfortable and confident throughout her treatment. Her experience truly shows in the way she handles every step with calm precision and genuine empathy. The surgery and recovery went smoothly, thanks to her guidance and close follow-up. I would highly recommend Dr. Farhat Arsalan to anyone looking for a doctor who truly cares about her patients — the best to go to without any hesitation.

Prime Medical Center - Deira @Reef Mall

Cardiology, Dentistry, + 18 more

I was suffering from acidity. I had multiple times chowing my salivas during my sleep. Besides my vocal curd was swelling due to the acidity.. Dr. Rizwan explained the reason, did endoscopy, ultrasound and given the medication. I am absolutely getting better and following all the diet control he has advised. I appreciate Dr. Rizwan for the details check up and continuous follow up. Also I appreciate to Ms. Shikha, the nurse for following up and providing the best service during the visit at Prime clinic.

Eastman's Smile Solutions Dental Clinic

Dentistry

I had a dental appointment with Dr. Mary yesterday, and as always, she exceeded my expectations! Her gentle touch and smooth technique make every visit comfortable. It's clear that she truly cares about her patients and their dental health. Additionally, her assistants are incredibly friendly and fantastic at what they do, making the whole experience even better. I always leave feeling confident about my smile. Thank you, Dr. Mary, for your amazing work and for having such a wonderful team!

Dr. Gilbert Ayoub

General Surgeon

I have to thank doctor gilbert for being the best doctor and kindest and he talks to you and give advice before and after the surgery I have done herina surgery at 9OCT 2025 before the surgery I was scared and not comfortable but after having a good talk with the doctor I was really happy and ready for the surgery now I feel way better then before even the pain gone after 3 days of surgery thank you doctor gilbert you're the greatest and kindest wish you the best.

Dr. Shoja Rahbari

ENT Surgeon

Dr. Shoja Rahbari was extremely professional and kind. He spent a good amount of time explaining everything clearly and patiently, making sure we fully understood the situation before moving forward. Unlike many doctors who rush or simply prescribe medicine, he took the time to inform us about every detail and walk us through the entire process. His friendly attitude and deep knowledge made us feel comfortable and confident throughout the visit. Highly recommended.