Search and find a trusted Doctor

Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

I am writing to express my deep concern regarding the recent experience my son and I had at your Barjuman branch. We have been visiting your clinic for over a year, and my son has been under the care of ENT Specialist Dr. Sumaiya Sujahan, who has been treating him for a recurring issue involving cold, fever, nasal congestion, and throat infection. Her treatment has always been effective, and we have consistently trusted your clinic because of her care. However, when I called yesterday to make an appointment, I was informed that Dr. Sumaiya has been transferred and that her replacement is Dr. Tina. As my son was unwell, we had no option but to continue at your clinic since his full medical history is already recorded there. Unfortunately, our experience with the new doctor was extremely disappointing. Despite my son’s fever and weakness, we had to wait a long time due to insurance processing issues. When we finally met Dr. Tina, the consultation lasted only a few seconds. She stated it was likely influenza and abruptly directed us to a general physician, without reviewing any of my son’s prior medical records — even though they are stored within your system. The general physician we were redirected to also conducted a very brief assessment, ordered a swab test, prescribed basic medication, and concluded the visit. There was no effort to understand my son’s long medical history, which has been fully documented at your clinic for over a year. As a parent and as a professional (I am the General Manager of a 4-star hotel in Deira), I found this entire experience deeply upsetting and below the standard of care expected from a reputed medical facility. The doctors barely communicated, did not review medical history, and showed minimal concern for the patient’s condition or comfort. My son is in Grade 9 and has upcoming exams this week. His health condition should have been managed carefully, not handled with such haste and indifference. I request you to kindly look into this matter seriously, review the conduct of both doctors, and ensure patients’ medical histories are always considered before making any diagnosis or referral. I would also appreciate a formal response regarding how this issue will be addressed to prevent such experiences in the future.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Assalamu Alaikom, I want to sincerely thank Dr. Sabah Khalid and Nurse Ms. Natalia and another nurse with her for the wonderful care they gave me when I was very sick and struggling with the flu. They were both so kind, gentle, and caring — I truly felt looked after. Dr. Sabah made sure I received the right treatment and medicine, which helped me recover faster and feel strong enough to take care of my daughter and husband who were also sick. Nurse Natalia was so patient and comforting throughout the process, and her warmth meant a lot to me during that difficult time. I myself witnessed how everyone was so busy attending all patients who were sick that time, inspite and despite off, you can still see the smile from their face which really made you feel you will get well don't worry, we are here.... I’m deeply grateful for their compassion and dedication. They didn’t just treat my illness — they genuinely cared, and that made all the difference. Thank you all from the bottom of my heart. May ALLAH bless you good health and all the workers who are really ready to give care to their patients.

Prime Medical Center - Deira @Reef Mall

Cardiology, Dentistry, + 18 more

I visited Prime Medical Center at Oasis Mall for an ENT consultation. I was informed the night before by customer service that the consultation fee would be AED 250, and this was also confirmed at the reception. However, I was surprised to see a separate charge for an ear swab when it was time to pay. At no point before or during the consultation was I informed that this procedure would incur an additional cost. Additionally, the doctor mentioned that everything appeared normal prior to doing the swab, which makes it unclear why the procedure was even necessary. No explanation was given about the purpose of the swab, what it was for, or when I could expect any results, if there are results at all. I believe patients should be clearly informed in advance about any extra charges and the medical reasons for any additional procedures. I would appreciate it if you could review this case and clarify why the ear swab was performed and charged without prior notice or any follow up information. Thank you for your attention to this matter.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I recently visited Dr. Jincy for my child’s check-up, and I’m very happy with the care we received. She is an excellent pediatrician—patient, kind, and very knowledgeable. She takes time to listen to all concerns and explains everything clearly, which makes parents feel comfortable and reassured. My child also felt very relaxed during the visit. I truly appreciate her friendly approach and genuine care. Highly recommend Dr. Jincy to anyone looking for a dedicated and compassionate pediatrician. Sister Sandhya is also very cooperative and very calm. Sister Sandhya is very kind, caring, and professional. She makes patients feel comfortable and is always ready to help with a smile. Her gentle approach and attention to detail show her genuine dedication to her work. I truly appreciate her support and the way she handles everything with patience and compassion.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

I had no problem with Dr. Nermeen and her nurse but there was one particular nurse in the same reception area that was very rude. I was talking to her and she would not look at me and answer me. Complelety ignored me and was rude. I informed her supervisor and her supervisor called her so we can address the problem and she continued to be disrepectful and completely missed the issue of her being rude. She was even glaring at me while talking to me and talkingover her superior as well as when In was explaining. She needs to be trained again how nurses should conduct themselves. Out of all the nurses I have encountered at Prime in different branches, I have NEVER encountered anyone as rude and as disrepectful as this nurse. I could not see her name clearly as it was a bit long and the name tags were small.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

I was disappointed to experience the level of health care in this centre which used to be much better. The nurses did not know how to perform the ECG as the wires fill down several times and the 2 nursses were clueless on how to put the wires and even where exactly to put them!!! The lab technician who took the sample was stressed and wanted just to finish the task fast as it seemed. He ended up injurying me twice with the needle which caused me to have blue marks for several days in my lefthand. He had to take the blood samples from the right hand!!! When i told the doctor about all of that, he looked unconcerned even when I questioned the ECG part and always shifted the discussion towards a long term medications before even completing all the analyses and diagnoses!!!

Prime Medical Center King Faisal

Cardiology, Dentistry, + 12 more

I had a great experience with Dr. Arshad. He listened carefully to my concerns, explained everything clearly, and made me feel comfortable throughout my treatment. His approach is calm, caring, and professional, and he truly takes the time to ensure his patients understand their condition and treatment plan. Since starting treatment with him, my breathing has improved a lot, and I feel much better overall. I’m very thankful for his care and highly recommend Dr. Arshad to anyone looking for a knowledgeable and compassionate pulmonologist. ⭐ Rating: 5/5 – Excellent doctor and outstanding patient care.

Dr. Khuzama Alkalaani

Cosmetic Doctor

I was bothered by dark circles under my eyes, so I consulted Dr. Khuzama after seeing the great results she achieved on my friend’s face. She recommended me the under-eye filler. At first, I was a bit nervous, but she was extremely kind and understanding, and most importantly, she gave me the best advice for my condition. During the second session, she injected the filler, and the results were amazing! I’ve regained the brightness of my face and got rid of the tired, dull look, all thanks to Dr. Khuzama.

Dr. Alexander Knigavko

Urologist

I have been flying from London to seek treatment with Dr. Knigavko. I have never experience medicine where results are noticeable immediately, where Dr Knigavko has been able to deliver transaformational outcomes that have impacted my health in such a positive manner. Treatment has been ongoing for a few months, and I am delighted with the results. I strongly recommned seeing Dr. Knigavko; I will continue to travel from London, as the treatments provided are simply not available in the UK nor Europe.

Eastman's Smile Solutions Dental Clinic

Dentistry

I had a dental appointment with Dr. Mary yesterday, and as always, she exceeded my expectations! Her gentle touch and smooth technique make every visit comfortable. It's clear that she truly cares about her patients and their dental health. Additionally, her assistants are incredibly friendly and fantastic at what they do, making the whole experience even better. I always leave feeling confident about my smile. Thank you, Dr. Mary, for your amazing work and for having such a wonderful team!

Dr. Maria Chilko

Paediatrician

I would like to express my deepest gratitude to Dr. Maria. She is an exceptionally knowledgeable and attentive pediatrician. Her professionalism and care are truly remarkable. Dr. Maria always takes the time to listen carefully, explain everything in detail, and most importantly, she prescribes accurate and effective treatment. Thanks to her, my child always receives the best possible care. I highly recommend Dr. Maria to any parent looking for a trustworthy and compassionate doctor.

Dr. Weam Yaghi

Dermatologist

I did many treatments with Dr. weam (botox,hair treatments and skin tags removal) I get a very good results and much satisfied She explained very well my case and give me the best treatment plan and I never feel pain within and after the treatment , I really appreciate her effort at work and highly recommend as one of the best dermatologist at AlAin

Dr Nazia Shahid

General Medicine Specialist, General Practitioner

I recently had the privilege of visiting Dr. Nazia, and I can confidently say she exemplifies what compassionate, intelligent care should look like. Her calm demeanor, attentive listening, and clear explanations made me feel genuinely heard and reassured. She combines clinical precision with a human touch—something rare and deeply appreciated

Had Botox and under-eye Plinest treatment with Dr Natalia Spierings. She is an excellent clinician, very thorough, skilled, and gentle. I had no swelling and only the tiniest bit of bruising (which is remarkable, as I usually bruise easily). The results are excellent, and she is also lovely to talk to - a true expert and a pleasure to see.

Dr. Murtaza Najmi

ENT Surgeon

I visited Dr. Murtaza Najmi, an ENT specialist, for a tear in my right eardrum. The treatment process went very smoothly, and Dr. Murtaza was professional, kind, and reassuring throughout. I’m happy to say that the treatment had a positive and successful result. Highly recommended for anyone looking for expert ENT care!

Dr Lavanya Sundararajan

Dentist

Dr. Lavanya was very friendly and patient with my son. She explained what she was going to do in a way that didn’t scare him, and she was very quick in removing the tooth without any pain. My son was really happy and told me it was done so quickly, and the doctor even gave him a gift.