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Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

I am writing to express my deep concern regarding the recent experience my son and I had at your Barjuman branch. We have been visiting your clinic for over a year, and my son has been under the care of ENT Specialist Dr. Sumaiya Sujahan, who has been treating him for a recurring issue involving cold, fever, nasal congestion, and throat infection. Her treatment has always been effective, and we have consistently trusted your clinic because of her care. However, when I called yesterday to make an appointment, I was informed that Dr. Sumaiya has been transferred and that her replacement is Dr. Tina. As my son was unwell, we had no option but to continue at your clinic since his full medical history is already recorded there. Unfortunately, our experience with the new doctor was extremely disappointing. Despite my son’s fever and weakness, we had to wait a long time due to insurance processing issues. When we finally met Dr. Tina, the consultation lasted only a few seconds. She stated it was likely influenza and abruptly directed us to a general physician, without reviewing any of my son’s prior medical records — even though they are stored within your system. The general physician we were redirected to also conducted a very brief assessment, ordered a swab test, prescribed basic medication, and concluded the visit. There was no effort to understand my son’s long medical history, which has been fully documented at your clinic for over a year. As a parent and as a professional (I am the General Manager of a 4-star hotel in Deira), I found this entire experience deeply upsetting and below the standard of care expected from a reputed medical facility. The doctors barely communicated, did not review medical history, and showed minimal concern for the patient’s condition or comfort. My son is in Grade 9 and has upcoming exams this week. His health condition should have been managed carefully, not handled with such haste and indifference. I request you to kindly look into this matter seriously, review the conduct of both doctors, and ensure patients’ medical histories are always considered before making any diagnosis or referral. I would also appreciate a formal response regarding how this issue will be addressed to prevent such experiences in the future.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Assalamu Alaikom, I want to sincerely thank Dr. Sabah Khalid and Nurse Ms. Natalia and another nurse with her for the wonderful care they gave me when I was very sick and struggling with the flu. They were both so kind, gentle, and caring — I truly felt looked after. Dr. Sabah made sure I received the right treatment and medicine, which helped me recover faster and feel strong enough to take care of my daughter and husband who were also sick. Nurse Natalia was so patient and comforting throughout the process, and her warmth meant a lot to me during that difficult time. I myself witnessed how everyone was so busy attending all patients who were sick that time, inspite and despite off, you can still see the smile from their face which really made you feel you will get well don't worry, we are here.... I’m deeply grateful for their compassion and dedication. They didn’t just treat my illness — they genuinely cared, and that made all the difference. Thank you all from the bottom of my heart. May ALLAH bless you good health and all the workers who are really ready to give care to their patients.

Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

I’ve been seeing Dr. Anil Kumar for my diabetes management, and I couldn’t be more grateful for his care and expertise. From the very beginning, Dr. Anil Kumar took the time to understand my medical history, lifestyle, and goals. He explained every step of my treatment plan clearly and helped me make realistic, sustainable changes to manage my blood sugar levels. What really stands out is how compassionate and encouraging Dr. Anil Kumar is. He genuinely cares about his patients and makes sure you never feel rushed or judged. He answers all my questions thoroughly and always follows up on test results promptly. Thanks to his guidance, my A1C levels have improved significantly, and I finally feel in control of my health. The clinic staff is also warm and professional, and appointments are always on time. It’s rare to find a doctor who combines deep medical knowledge with such kindness and patience. I highly recommend Dr. Anil Kumar to anyone looking for an endocrinologist who truly understands diabetes care and is committed to helping patients live healthier, happier lives.

Dr. Khaldoon Abo Dakka

Cardiothoracic Surgeon

I recently underwent a VATS procedure under the care of Dr. Khaldoon Abo Dakka, and I can confidently say that I was in the best hands possible. He is an excellent thoracic surgeon. Highly knowledgeable, professional, and genuinely compassionate. From the very beginning, Dr. Khaldoon patiently answered all my questions and took the time to explain every step of the process. His calm and reassuring manner helped ease my worries and gave me full confidence in his care. What stood out the most was his genuine concern for his patients. it’s something you can truly feel. He guided me from start to finish with kindness and sincerity. I’m deeply grateful for his expertise and the compassion he showed throughout my recovery. If you ever need a thoracic specialist, I wholeheartedly recommend Dr. Khaldoon Abo Dakka at Prime Hospital. You’ll be cared for by someone who not only excels in his field but also truly cares for his patients

Mediclinic Airport Road Hospital

Nuclear Medicine, Oncology

We have been visiting Al Noor Mediclinic Hospital since 2004, and our recent experience on 14 October at Airport Road Hospital for an urology procedure was truly commendable. The entire visit—from the admission office to discharge at HDU (3rd Floor, Block A)—was handled with professionalism and care. Special appreciation to Dr. Atif Sheikh for his expertise, personal attention, and use of the latest available technology. The Operating Theatre staff, along with Mr. Jushda and Ms. Kerstin at the HDU, provided exceptional care before and after surgery. We also noted the excellent hygiene and cleanliness maintained by the cleaning staff at Block B reception and the admission office. Their quiet dedication contributes significantly to the hospital’s welcoming and safe environment. The standard at Mediclinic truly reflects a leadership vision that flows from top to bottom—creating a facility where patients feel at home.

Prime Medical Center Ajman

Cardiology, Dentistry, + 11 more

I would like to express my sincere appreciation for Dr. Hussein Ismail. He is an exceptional general physician who consistently demonstrates professionalism, compassion, and genuine care for his patients. Dr. Hussein takes the time to listen attentively, explain medical conditions clearly, and ensure that every patient fully understands their treatment plan. His approachable nature and thorough diagnostic skills inspire confidence and trust. He always goes the extra mile to follow up and make sure patients are improving, which truly reflects his dedication to quality healthcare. I am deeply grateful for his expertise, kindness, and commitment to patient well-being. Dr. Hussein Ismail is a true asset to the medical community, and I would highly recommend him to anyone seeking a knowledgeable and caring physician.

Saudi German Hospital Ajman

Cardiology, Ear, Nose & Throat (ENT), + 5 more

I am 24 week s pregnant and suffering with fever , (CSR )Ms. Hajja in the receptionCounter No.1 she wrongly updated insurance while opening file and my medicines keep on rejecting, after a long waiting in pharmacy i came to know..tBack to back am going pharmacy and CSR to ask regarding updates. csr is waiting to Mr Ebris someone,to see her message to update insurance .almost 2 hr i waited , at least she can call and ask them to update ,she is behaving like irresponsible . This mistake happened from her side 1.43 pm i opened file and waiting in the hospital till 4.00pm ,still no updates . other csr is saying we are busy .we cant help go to PRO office . With the help of PRO i rceceived medicines @4.30pm…Very very bad experience from CSR

Dr. Shalini Verma

Obstetrician & Gynaecologist

Dr. Shalini has been a blessing for us and we couldn't thank her more. I had a high risk pregnancy with IUGR and went to dr. Shalini in my 34th week after numerous recommendations. I am extremely thankful she took over my care and she brought our baby's 2 week growth delay to almost normal. My baby went from almost 1.7 kg to close to 3 kg and even though I had a rough delivery, she made sure I didnt have to do C-section. She is extremely knowledgeable and completely took the stress off my back of a high risk pregnancy. She is a pro at what she does. Additionally, with her videos and amazing attitude, she makes you feel so comfortable and calm during the entire process. Thank you so much Dr. Shalini.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

I am used to waiting for 40minutes before being seen to even if i am early for an appointment. Its not uncommon in Prime but i usually go off satisfied that my child has been seen and heard. However that was not the case today. I understand that the doctor may have wanted to see as many patients to help everyone (used 2 rooms), but he didnt use my childs name or asked how he was feeling. When he listened to the chest it was so quick that i doubt he heard anything. When i told him cough has been ongoing for 1week and that the meds have not helped, he just put it down to allergies. I am not usually picky with the doctors we see, but sometimes, i wish they took more time.

Prime Medical Center at Zero 6 Mall, Sharjah, UAE

Cardiology, Dentistry, + 12 more

I have visited the hospital on 15 October, first the nurse checked my BP. Heart rate. She was nurse and friendly. The my name was called to met Dr. I don’t remember her name she has adked for some medical test and advices me to met Hart specificalest Dr. Alaa. I went to her she was very friendly kind and very helpful she asked me to do ECG I did and again asked for more medical tests to insure the results.. Also adviceved me what to do and what don’t do What to avoid and what to not She was very careful about her patients and making sure that they are understanding all the advices. Over all it’s a good experience

Dr. Farhat Ahmed Arsalan

Breast Surgeon, General Surgeon

⭐️⭐️⭐️⭐️⭐️ We had an excellent experience with Dr. Farhat Arsalan. She is caring, professional, and incredibly knowledgeable. From the very first consultation, she took the time to explain everything clearly and made sure my mom felt comfortable and confident throughout her treatment. Her experience truly shows in the way she handles every step with calm precision and genuine empathy. The surgery and recovery went smoothly, thanks to her guidance and close follow-up. I would highly recommend Dr. Farhat Arsalan to anyone looking for a doctor who truly cares about her patients — the best to go to without any hesitation.

Dr Vitali Petukhou

Obstetrician & Gynaecologist

When I became pregnant in Dubai, it was crucial for me to find a Russian-speaking doctor. I was under Vitaly's careful supervision from the beginning of my pregnancy. Visiting him was a pleasant experience for me, as Vitaly always explained everything in a clear and interesting manner. He carefully selected vitamins and conducted ultrasound examinations, which were my favorite part of the visit. I would like to express my gratitude to Dr. Vitaly for his professionalism, excellent upbringing, and kind heart. I am fortunate to have found such a reliable doctor.

Dr Nabeel Mohammed

Orthopaedic Surgeon

Two years ago, I underwent ACL surgery under Dr. Nabeel’s care, and today I’m back on the badminton court winning competitive matches again! His expertise, guidance, and motivation throughout my recovery journey were nothing short of divine — truly like a godsend. The precision of his work and his confidence gave me the strength to believe I could return stronger than ever. Forever grateful to Dr. Nabeel for giving me not just my knee back, but my game and confidence too!

Dr Diljeet Kaur Gahir

Ophthalmologist

I visited Dr. Diljeet Kaur. She is an amazing doctor with excellent knowledge. My entire family gets eyes tested from her. She understand the problem very well and she explains the problem too. She makes sure we understand what is the problem with our eyes. What treatment is necessary and why is it necessary. If anyone had an eye problem, please visit her. Rest assured, you will be satisfied with her treatment.

Dr. Sherin Samsudeen

Obstetrician & Gynaecologist

Alhamdulillah for this beautiful journey of motherhood 🌸 From my first checkup to my delivery, Prime Hospital Al Nahda and Dr. Sherin Shamsuddin were like family. They cared for me, guided me, and made my dream of a normal delivery come true. Forever grateful for their kindness, love & support.🥰

Dr Nahla Sobhi

Paediatrician

Dr Nahla is an amazing doctor and a beautiful human being:) I have been coming to her for many years now and she is always so patient and kind. My kids love to visit her and she has been a blessing to us 🩷