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Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

Subject: Complaint Regarding Overcharging and Lack of Consent – Dental Visit on 11 Feb 2025 I visited Dr. Heba Javed (Dental) for a check-up due to tooth pain on 11.02.2025 at 6:20 PM. I am writing to file a complaint regarding the way I was treated and charged during this visit. My consultation fee was AED 46, and I was required to pay AED 17 as coinsurance for the X-ray. Therefore, my total payable amount should have been AED 63. However, the cashier charged me AED 192. When I asked about the additional amount, I was told that an electric dental test had been performed and the remaining charges were for that. I was never informed by the doctor that this test would involve an additional cost of AED 650, nor was I asked for consent to proceed with it, which resulted in an extra AED 130 payable from my side. Furthermore: * The doctor did not explain or seek my permission before conducting the test. * The cashier issued me a receipt showing only AED 63, despite charging AED 192. * When I requested a receipt for the full payment, I was told approval had not yet been submitted. * If approval had not been obtained, I do not understand why the test was conducted without informing me or taking my permission, and why payment was collected in advance. * When I asked for a payment breakdown before paying, the cashier refused and asked me to pay first, and even after payment, no proper breakdown was provided. I am willing to pay the legitimate amount of AED 63 that I owe. I request that the additional AED 130 be refunded to me immediately. I intend to visit again tomorrow to resolve this matter. If it is not resolved, I will be compelled to pursue further action through the appropriate legal or regulatory authorities to protect my rights. I hope this issue can be resolved promptly and professionally. Sincerely, Shahzad

Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

Your call centre team is completely pathetic. I called regarding to book an appointment at Burjuman branch. The lady didn’t booked and appointment for me and didn’t even mentioned what time to reach by maximum for walking to the hospital it was just only mentioned doctor is available till 10pm. Mr. Naeem Uddin mentioned as manager of call centre with the attitude voice claiming it’s not our problem and you can’t blame us. It’s to be understood to walk in by 9pm So do you think the patient is a god and will get a dream to reach by maximum 9. If the slots are not available I didn’t forced to book an appointment for me I would have simply walk to another hospital. Despite of this Mr Naeem Uddin is showing me an attitude instead of an resolution, So the prime medical health centre treats the patients in such a manner??? If this is an attitude there are other hospital and clinics. I would like to get an apology call or necessary actions to be taken against such negative behaviour. Thanks to Mr. Nilesh and reception boy I don’t know his name he was Filipino at 9;30 shift please give him 5star he helped and get my consultation done

Dr. Elie Al Ahmar

Obstetrician & Gynaecologist

Je tiens à exprimer toute ma gratitude envers le Dr Elie. Grâce à lui, mon accouchement s’est déroulé dans les meilleures conditions possibles. Dès notre première rencontre, il a su me mettre en confiance avec sa bienveillance, son professionnalisme et sa grande expertise. Il a su répondre à toutes mes questions et a toujours été disponible pour m’accompagner tout au long de ma grossesse. Le jour de l’accouchement, il a été rassurant, calme et extrêmement compétent. Il a su gérer chaque étape avec une grande sérénité, ce qui m’a permis de vivre ce moment avec beaucoup de confiance. Son approche humaine et attentive m’a beaucoup touchée. Je suis reconnaissante pour son soutien et sa prise en charge impeccable. Grâce à lui, mon bébé est arrivé au monde dans des conditions idéales et je ne peux que recommander ce médecin à toutes les futures mamans. Un grand merci, Dr Elie, pour avoir fait de ce moment une expérience aussi positive !

My London Skin Clinic - DIFC

Dermatology

After seeing many dentists and still feeling anxious and uncertain, I was referred to Dr. Faryal by a close friend and that recommendation truly changed everything for me. From the moment I met her, she created a sense of calm, trust, and genuine care that immediately eased my anxiety. What makes Dr. Faryal exceptional is not only her remarkable skill and precision, but the compassion and patience she shows throughout the entire journey. She listens, reassures, and treats you with such sincerity that you feel completely safe in her hands. The results of her work are simply perfect natural, beautiful, and life changing. She didn’t just transform my smile , she restored my confidence and comfort in a way I hadn’t thought possible. I am deeply grateful to have found her and I truly couldn’t recommend Dr. Faryal more highly. She is a rare combination of artistry, professionalism, and genuine kindness.

Dr (FRCOG) Mehreen Sarwar

Obstetrician & Gynaecologist

Such an amazing doctor. She is not only an excellent doctor but also an outstanding human being. She is actually the best doctor in all of the UAE. I have never seen a doctor who gives so much warmth and kindness. She is very polite, caring, and truly compassionate. The best part is that no matter how much pain a patient is in, she somehow makes their mood pleasant and positive. I have even seen her interacting with her colleagues and staff in the most respectful and wonderful way. She has a great sense of humor and keeps everyone smiling. Talking to her takes away all worries and tension. Above all, she is an incredible human being with a very big heart. I sincerely pray that God blesses her with good health and a long life, and that she gets to see and enjoy the happiness of her children and cherish every moment of her life.

Dr Malini Joel

General Practitioner

Worst doctor I have ever met. I went for skin irritation and pain in eyes. She dint ask about if I wore glasses or had sinus and flu or sneezing. All she asked, rambled and shouted at me for not trying to have a baby, she was adamantly speaking about ivf and infertility, and even suggested SURROGACY to me and my husband! She asked why i dint freeze my egg! Or is my husband having any issues. What kind of GP speaks like this. We were very devastated. She kept on rattling about why we dint try harder, even though we told we felt uncomfortable. She even dare to ask me, why am I smiling considering not to have a baby or what. It's was a valentines day, all she did was hurt me and my husband. We dint pay to get berated like this. Worst doctor who has no compassion and care for others.

Prime Medical Center - Rahmania Mall

Cardiology, Dentistry, + 8 more

أسوأ تجربة طبية مررت بها في حياتي زرت عيادة برايم الدكتور ثائر ضو في الرحمانية مول وأنا أعاني من التهاب شديد ومؤلم في الأذن لدرجة لا تُحتمل، وكنت بحاجة لعلاج فوري. ومع ذلك، رفض الدكتور استقبالي نهائيًا بحجة أنه لا يريد أخذ مواعيد إضافية، رغم أني حاضر للعيادة بسبب حالة ألم حاد. تم تجاهل معاناتي تمامًا، وخرجت من العيادة بدون أي فحص أو علاج أو حتى محاولة مساعدة، في تصرف يفتقر لأبسط معايير المهنية والإنسانية في المجال الطبي. من غير المقبول أن يُرفض مريض يتألم بهذه الطريقة داخل عيادة تخصصها علاج حالات مؤلمة وعاجلة. للأسف، هذه أول مرة أتعرض لمثل هذا الإهمال وسوء المعاملة من طبيب. تجربة صادمة ومخيبة جدًا، ولا أنصح أي شخص بزيارة هذه العيادة إذا كان يبحث عن اهتمام حقيقي أو تعامل إنساني مع حالته الصحية.

Dr. Sreelatha Gopalakrishnan

Fertility Doctor, Obstetrician & Gynaecologist

We had a very positive experience at the hospital. Doctor explained everything very clearly and patiently. The guidance given to us was simple, transparent and reassuring. The doctor’s nature is truly fabulous, very calm, understanding and supportive throughout the process. The staff members were extremely caring and cooperative. From reception to nursing team, everyone took very good care of us and made us feel comfortable at every step. Overall, we are very satisfied with the treatment, care and professionalism shown by the entire team. Thank you so much for your support and dedication.

Dr. Gulnaz Gazizova

Endocrinologist

An absolutely wonderful doctor — highly knowledgeable, experienced, and able to find the right approach to every patient. I always come to my appointments with pleasure, and most importantly, thanks to the doctor’s treatment plan, I need to visit less often. The doctor helps not only with common endocrine issues such as diabetes and pre-diabetic conditions, but also with concerns like chronic fatigue, mood changes, and overall well-being. I truly believe everyone should have a good endocrinologist, and I highly recommend this one. ⭐️

Dr. Claudia Alves Silva Machado

Plastic Surgeon

Dr. Claudia is one of the best cosmetic surgeons in Dubai. Her work is incredibly natural, refined, and precise, with virtually invisible scars and beautiful results. She is extremely professional, attentive, and takes the time to listen and explain every step. She follows her patients throughout the entire journey with care and dedication. I highly recommend her to anyone looking for natural, high-quality aesthetic results.

Al Shunnar Plastic Surgery

Cosmetic (Aesthetic) Medicine, Dermatology, + 1 more

This clinic operates at the highest standards. The entire team is professional, attentive, and genuinely patient-focused. From the first contact to post-treatment follow-up, they are always available, responsive, and caring. The environment is reassuring, well-organized, and reflects excellence at every level. I highly recommend this clinic for anyone seeking high-standard medical care and professionalism.

Prime Medical Center Ajman

Cardiology, Dentistry, + 11 more

Dr. Hussein Ismail is highly recommended. He treated my daughter and was extremely professional and caring. He explained everything clearly and in detail, which helped us understand the situation and next steps. Excellent follow-up from Dr. Ismail and Nurse Bles, who ensured we were doing well and following the correct treatment.big thanks for both and for prime who provide such a wonderful team.

SKIN111 DIFC

Cosmetic (Aesthetic) Medicine, Dentistry, + 3 more

Jenny from Skin111 DIFC has been taking care of my skin for over a year now, and I couldn’t be happier. She’s done treatments like Dermapen, Hydrafacial and BBL, and I trust her completely. Whatever she recommends, I do. I know she truly has my best interest at heart. She’s professional, honest, and genuinely cares about her clients. Highly recommend.

Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

Dr Ihab has been helpful in managing my chronic disease he has guided me to improve my health via consultation and proper medication. I have found him very valuable to me and my family. Ms Gretchen Velasco has helped me a lot during my visits. She has been supportive in scheduling my labs and medication and follow up appointments

Dr Issam Al Majdalawi

Urologist

I am well satisfied with treatment and all the services offered by Dr ISSAM. He is a soft hearted and fully engaged with me throughout in my treatment process. I will definitly appreciate him and will recommend him to colleagues who wants to do treatment. Thanks Regards Minhaj A.

Dr. Ahmed Abu Senna

Dentist

الدكتور احمد لايحتاج تقييم دكتور جدا ممتاز في علاج الأسنان والتعامل مع الناس والاحترام غض النظر عن سرعة العلاج وعدم احساس المريض ب اي الم ويتميز دكتور احمد بخفة يد من الصعب تكون موجوده مع اي دكتور ثاني .. عن تجربه وعلاج اكثر من 3 سنين شخصيا والناس الي اعرفهم .. شكرا دكتور احمد