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Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I would like to share my feedback regarding my recent Telehealth appointment experience, which has been quite stressful and disappointing overall. Firstly, I would like to clarify that this feedback is not related to the doctor. She was helpful and professional as always, and I appreciate her support. However, the entire process—from booking the appointment to the current delay in receiving my medication—has been extremely unorganized. I had booked an appointment for 18:20 hrs and was informed by the agent that I would receive a consent form between 17:50 and 18:00 hrs. Unfortunately, I did not receive any communication during that time and had to call back myself at 18:15 hrs to check on the status. I was then transferred to the branch, where they were not even aware of my appointment, despite me having received an SMS confirmation. This delay took an additional 10–15 minutes, which meant my appointment time had already passed. After finally completing the consent process, I received the doctor’s call at around 18:40 hrs. Following the consultation, I was informed that the pharmacy would contact me the next day to arrange delivery of my medication. However, I did not receive any communication. I had to once again follow up by calling the contact center, only to be transferred multiple times between different pharmacies in Sharjah. Each time, I was redirected elsewhere, as no one seemed to have clarity on the Telehealth process. Eventually, I was informed that the request would be transferred to Zero 6 Mall Pharmacy and that I would be contacted shortly. It has now been quite some time, and I am still waiting for any update or delivery confirmation. Overall, this experience has been far from helpful. Instead of a seamless Telehealth service, I have had to repeatedly follow up myself just to get basic updates on my medication. I am extremely dissatisfied with the service and request that this matter be looked into urgently to prevent similar experiences for other patients.

GeneFit

Clinical Genetics, Cosmetic (Aesthetic) Medicine, + 2 more

I have been living in the UAE for 26 years, and during that time I visited several slimming clinics to lose weight, but honestly, I did not get good results. When I heard about GenieFit, I was very excited and decided to visit them. From the beginning, the team was very friendly and welcoming. They explained everything clearly, which made me feel confident to start my treatment there. I am very happy to say that I lost a significant amount of weight, and my tummy fat has almost disappeared. They also conducted a DNA test and sent it to a lab in the UK. Based on the results, they explained which types of diet are most suitable for my body and what kinds of exercises I should follow. This personalized approach made me feel very comfortable. In my experience, this is the best slimming center I have visited in the UAE. It’s not just about the money—they truly take care of their patients. I strongly recommend that you visit them. However, one important thing to remember is that treatment alone is not enough. You must follow the recommended diet and maintain regular exercise. Diet and exercise are both very important for achieving good results. Thank you. Philip G.

Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

I would like to share my wonderful experience at Prime Medical Center Ajman. My daughter and I have been visiting for several years, and this is not our first time with Dr. Vishal. We truly appreciate the consistent quality of care we receive. From the registration process to the consultation, everything is well organized. I would especially like to thank Nurse Kris for her kindness and professionalism. She always greets us with a warm smile, speaks gently, and makes my daughter feel comfortable during every visit. Her support in guiding us through the process—from initial checks to assisting us toward the cashier—is truly appreciated. A special mention to Dr. Vishal, who is an excellent doctor with great manners. He always explains everything clearly, step by step, and ensures that proper tests are done before prescribing any medication. I truly value that he does not rush into giving antibiotics without confirmed results. He treats both me and my daughter like family and always provides the best possible care. Thank you, Prime Medical Center Ajman, for your outstanding service. We wish you continued success and hope you maintain this high standard of care

Dr. Kamal Ali Nakwache

Orthopaedic Surgeon

Dr. Kamal Nakwache is an exceptionally skilled and compassionate doctor who truly cares about his patients. He has carried my surgery, His professionalism, combined with his friendly and approachable nature, makes every visit comfortable and reassuring. He takes the time to listen carefully, explains medical conditions clearly, and ensures that patients fully understand their treatment options. He has also successfully performed hip bone and wrist surgeries at NMC Hospital Al Nahda, showcasing his expertise and surgical precision. His experience in handling such complex procedures reflects his high level of competence and dedication to patient care. What stands out most about Dr. Kamal is his dedication and attention to detail. He goes above and beyond to provide the best possible care, showing genuine concern for his patients’ well-being. His calm demeanor and positive attitude create a sense of trust and confidence. I highly recommend Dr. Kamal to anyone looking for a knowledgeable, kind, and reliable healthcare professional. He is truly one of the best doctors, and his commitment to excellence is evident in every interaction.

Noralign Functional Rehabilitation

Hand Therapy, Orthopaedic Surgery, + 1 more

We are extremely grateful to Menatalla Gazaly for the outstanding care she is providing to our daughter through her Schroth therapy for scoliosis. From day one, she has demonstrated a high level of professionalism, deep knowledge, and genuine dedication to her work. She takes the time to explain every exercise clearly, ensures correct technique, and closely monitors progress, which gives us great confidence in the treatment plan. Beyond her technical expertise, her supportive and encouraging approach makes a real difference in keeping our daughter motivated and comfortable throughout the process. We are very happy with the progress so far and truly appreciate the level of care and attention she provides. Highly recommended for anyone looking for a skilled and compassionate physiotherapist in scoliosis management.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

I just had my Hysteroscopy, D&C and Polypectomy Procedure with one of the Best Gynecologist in Dubai, Dr. Usha Kiran at Prime Medical Hospital. 7 years ago, I had the same procedure done with her as well. And just like before, i would not have done it if it were not her. Both experiences were perfectly demonstrated and well-organized that i did not even notice i had the procedure done. Dr. Usha and her team executed the procedure with precision and professionalism that left me in awe and admiration. They did not make me feel worried or scared considering i am the type who would want nothing to do with needles and bloods and more so with surgeries. Overall, it was a smooth procedure and the best service i have received from consultations, lab tests, down to discharge. Thank you.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

I had a wonderful delivery experience at this hospital. From admission to discharge, the entire team was extremely supportive, professional, and caring. The doctors and nurses made me feel comfortable and confident throughout the process, always taking the time to explain everything clearly. The delivery went smoothly, and I truly appreciate the calm and positive environment they maintained during such an important moment in my life. The postnatal care was also excellent — the staff regularly checked on me and my baby, ensuring we were both doing well. Cleanliness, facilities, and overall service were all top-notch. I’m really grateful to the entire team for making this journey safe and memorable. Highly recommend this hospital to anyone looking for quality maternity care.

Prime Medical Center King Faisal

Urology, Cardiology, + 12 more

I visited along with my wife to your centre today, 19 April 2026, and wanted to share some feedback regarding our experience at reception. While the medical care was satisfactory, we found the interaction with the Indian lady at the reception desk quite disappointing. Her tone and gestures came across as rude and unwelcoming while assisting customers. As the first point of contact, the reception plays a key role in patient experience, and I believe there is room for improvement in how visitors are treated. I trust you will look into this and arrange necessary guidance/training so that patients feel respected and comfortable when they visit. Thank you for giving me the opportunity to share feedback. I hope this helps you improve your service

Prime Medical Center Sheikh Zayed Road

Dentistry, Cardiology, + 14 more

I had my TLH-BSO done by Dr. Heidi Calixto, and I’m very grateful for the care I received. From the initial consultation to the required tests, everything was handled thoroughly and professionally. She took the time to explain my condition and made sure I felt comfortable and well-informed before the surgery. The operation itself went smoothly, and her aftercare was just as reassuring. She remained attentive throughout my recovery and addressed any concerns promptly. Most importantly, this procedure has resolved the pain I had been dealing with for a long time, and my quality of life has greatly improved. Highly recommended.

Dr. Somar Al Jary

Dentist

I had such a great experience with my dentist. I was really nervous going in, but he made me feel completely at ease from the moment I sat down. He was kind, patient, and explained everything clearly, which really helped calm my fears. The whole experience was smooth and surprisingly comfortable. I’m so grateful for the care I received. I would definitely recommend him to anyone looking for a skilled and genuinely caring dentist.

Dr Ahamed Namshir

Dentist

I have been seeing Dr Ahamed for the last 6 years. He has helped me throughout with my braces journey and post braces care, as well as with general dental health. I recommend him to anyone who wishes to start using braces to correct their teeth alignment as he was able to accommodate all my needs and explained the entire process well.

Dr. Ghada Ahmed Abdel Halim

Family Doctor

Dr Ghada has made a change in my life. She has guided me using her expertise and testing to help resolve and take better care of myself. Her disgnosis of my extremely high cholesteral could have possibly saved my life! Also her approach to me has been phenomenal. Tne way in which treats her patients stands out. I am so grateful.

Dr. Khaldoon Abo Dakka

Cardiothoracic Surgeon

Dr. Khaldoon was clear in his communication, and also was not shy to address difficult topics/decisions. He was able to build a connection to me and explain the issues/procedure/decisions points in a clear and understandable manner. After the surgery he explained also what happened during the surgery, the outcome of the surgery.

Dr Iman Fathi

Dermatologist

Professional & clear This was my first visit, and it was an excellent experience. The doctor is highly professional, listened carefully, understood my condition quickly, and explained everything clearly and reassuringly. The clinic was well-organized and punctual. Great first impression—highly recommended.

Neile Brown

Physiotherapist

Neile Brown is very professional and knowledgeable. He’s currently helping me a lot with my ACL knee injury, and I truly appreciate his support. I’ve had poor experiences with physios before, but he’s shown me what real quality physiotherapy is. Highly recommend.

Dr. Flutura Hasa Harold

Family Doctor, Functional Medicine Specialist

Dr. Flutura is always looking into all the aspects of the person she consults, from lab results to lifestyle habits and recommends the best solution available for the person. She also clearly explains the issues and rationalizes the choice of treatment.