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First IVF & Day Surgery Center - Dubai

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

I genuinely believed the FIRST IVF team would care for their patients throughout this journey, but unfortunately, that has not been my experience. 1. **Payment confusion before my FET** Before my FET, we had already paid AED 62,000 for our treatment. However, we were suddenly informed that we needed to pay more. When we asked for a breakdown of the charges, we were only provided with invoices totaling approximately AED 27,000, which did not explain the difference. What was most disappointing was the timing. Just 10 minutes before my embryo transfer, with a full bladder, already changed into the clothes and emotionally preparing for one of the most important moments of our lives, I had to discuss outstanding payments with Zahra ( Finance ). This conversation should never happen immediately before such a sensitive medical procedure. It could have easily been addressed beforehand or after the transfer. Zahra was rude, and she was laughing at me, which was very unprofessional. 2. **Conflicting medical advice** After my FET, the doctor and the nurse Temu gave me different instructions regarding my treatment. As a patient, this left me confused and unsure whose advice I should follow. Doctor said we should continue with injections at the same time, Temu suggested to dnt do any injections and come for consultations. 3. **Lack of communication within the team** The doctor and the follow-up team were also not aligned. The follow-up team asked me whether I should schedule another appointment, while the doctor clearly instructed me to return only on the second day of my next period. Patients should not receive conflicting information from different members of the same team. 4. **Confusion regarding insurance and payments** I also received conflicting information from the finance team. They informed me that embryo freezing was not covered by my insurance, while my insurance company confirmed that the clinic had already received a payment, when Zahra said its not covered, it makes us wondering where the money gone and than come back? 5. **Unnecessary stress after the embryo transfer** The period after an embryo transfer should be as calm and stress-free as possible. Instead, the clinic continued calling and messaging me knowing that after FET, person should rest without stress, they are obviously not aware about it. Stress is widely recognized as something patients are encouraged to minimize after an embryo transfer, yet the clinic's handling of these issues created unnecessary anxiety at the worst possible time. 6. **Lack of support during a difficult journey** IVF is already one of the most emotionally and physically challenging experiences a person can go through. During this journey, patients need clear communication, consistency, compassion, and support. Instead, I found myself constantly chasing answers, trying to understand conflicting information, and dealing with administrative and financial issues that should have been resolved internally. After paying AED 68,000 for treatment during one of the most important and sensitive moments of our lives, I expected a much higher standard of care, communication, and coordination between departments. Instead, I felt like a number rather than a patient. I have shared my experience because I genuinely hope the clinic improves its communication and patient care. I also hope future patients know what to expect before beginning such an emotional journey, so they can make an informed decision and avoid experiencing the same disappointment and unnecessary stress.

Dr. Duaa Emran

Dentist

There are dentists, and then there are artists. Dr. Duaa belongs firmly in the latter. From my very first consultation, she took the time to genuinely listen, understand my concerns, and explain every step of the journey with honesty, patience, and care. At no point did I ever feel rushed. Every appointment reflected the incredible amount of time, precision, and attention she dedicates to achieving the very best outcome for her patients. Her work is meticulous. Every detail is thoughtfully considered, every adjustment is purposeful, and every procedure is carried out with such precision that what could have been an overwhelming experience felt remarkably comfortable and virtually painless. She and her wider support staff have an extraordinary ability to make you feel completely at ease, replacing any uncertainty with confidence and reassurance. What really impressed me most was that her genuine care didn't end when I walked out of the clinic. She consistently followed up, checked on my progress, answered every question, and ensured I was comfortable throughout the entire process. That level of sincere commitment and aftercare is exceptionally rare and speaks volumes about the kind of professional and person she is. People often say a smile can change your life. Dr. Duaa didn't give me my confidence, I already had that. What she did was reinforce it tenfold. She gave me a smile that truly reflects how I feel, and for that I will always be grateful. This was one of the biggest decisions I have ever made, and naturally I had high expectations. Dr. Duaa not only justified that decision but surpassed every expectation I had. The result is nothing short of exceptional. I absolutely love my new smile. It looks natural, feels like me, and is something I will carry with pride for the rest of my life. Thank you, Dr. Duaa, not only for your remarkable talent and artistry, but for your kindness, dedication, and unwavering commitment to your patients. You don't just transform smiles you transform the way people feel about themselves. That is a gift, and I cannot recommend you highly enough.

Prime Hospital Garhoud

Ear, Nose & Throat (ENT), Obstetrics & Gynaecology, + 19 more

I recently underwent gynecological surgery with Dr. Usha Kiran Talakere FRCOG (UK) at Prime Medical Center - Burjuman, and I cannot recommend her highly enough. She is truly the best gynecologist in Dubai. Dr. Usha Kiran handled my surgery with outstanding skill and care. From the first consultation to the procedure and follow-up, her calm, reassuring demeanor and clear explanations made the entire experience much easier. She is not only a highly skilled advanced laparoscopic surgeon but also genuinely compassionate — qualities that mean so much during such a sensitive time. What I appreciated most was how well-supported I felt throughout the treatment and recovery. She addressed all my concerns thoughtfully and professionally. I was referred to Dr. Usha Kiran and am extremely grateful for that referral. If you are looking for the top gynecologist in Dubai, I wholeheartedly recommend Dr. Usha Kiran Talakere. Thank you, Doctor, for your excellent treatment and care!

Dr Mohammad Shahid Alam

Internal Medicine Doctor

We recently had the pleasure of consulting Dr. Shahid, and the experience exceeded our expectations. From the moment we arrived, Dr. Shahid was welcoming, patient, and genuinely attentive to our concerns. He took the time to explain everything clearly, answered all our questions without rushing, and made us feel comfortable and reassured throughout the consultation. What stood out most was his professionalism, depth of knowledge, and compassionate approach to patient care. It’s rare to find a doctor who combines clinical expertise with such kindness and empathy. We are truly grateful for the excellent care we received and would highly recommend Dr. Shahid to anyone looking for a skilled, trustworthy, and caring physician. Thank you, Dr. Shahid, for making our visit such a positive experience.

Dr Mariyam Shakeel Ahmed

Obstetrician & Gynaecologist

We are incredibly grateful to Dr. Mariyam for the exceptional care and support throughout the pregnancy of our second child Arjun. From the day of first appointment until we welcomed our baby and even later, she has been constant support and we always felt that we were in safe and caring hands. Besides her medical expertise, the kindness, empathy, patience and genuine concern gave us so much confidence and positivity.. Every questions of ours were listened, addressed and answered with care. Thanks to Dr. Mariyam for making our experience smooth, relaxed and memorable. Welcoming our baby to the world is a moment we will always cherish and we are truly grateful to have a such caring and skilled Doctor by our side. I will be always thankful for the compassion and care shown to us.

Advanced Care Oncology Center

Imaging (Scans), Oncology

I would like to express my heartfelt gratitude to the Advance Oncology team for the exceptional care and support I have received throughout my chemotherapy journey. The staff are very accommodating, kind,and professional. They assisted me every step of the way, making each visit much more comfortable and reassuring during a difficult time. A special thank you to Doc. Tariq and Doc. Abood,Ms. Ariane, Ms. Swaty, Ms. Edith and Ms. Aneesha for your compassion,patience and genuine care. Your kindness and dedication have meant so much to me and I truly appreciate everything you’ve done. Thank you to the entire Advanced Oncology team for providing such excellent care. I highly recommend your service to anyone seeking compassionate and professional oncology care.

Dr. Ahmed Abu Senna

Dentist

I really appreciate how professional and how knowledgeable Dr. Ahmed is about his job. I am really happy that he is the one who did my wisdom tooth extraction. I was so scared since it was my first time to go for tooth extraction and imagine I will go for the first time for wisdom tooth extraction. But Dr. Ahmed did it painless and I didn't get any trauma about the tooth extraction. I hope more people will have same experience as I did. After 1 day rest, my gums are healed and I'm doing my normal routine. I already started to recommend Elegance Medical Center and Dr. Ahmed for dental services. Thank you again for painless wisdom tooth extraction and for the post extraction instructions, Dr. Ahmed

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

My experience at Prime Center Clinic Mirdif was very disappointing. I visited Dr. Mery, and she told me she would contact me once my test results were available. However, I never received any call from her. I contacted the hospital several times, and each time I was told that she would get back to me, but no one ever contacted me. On top of that, there was a significant delay in sending my test results and my sick leave certificate, despite my repeated follow-ups. I also requested a medical report, but I still have not received it. I hope the clinic improves its communication and follow-up with patients, as timely communication is an essential part of quality healthcare.

Dr Shyam Rajamohan

Internal Medicine Doctor

I had a wonderful experience with Dr. Shyam, Internal Medicine Specialist. He diagnosed my anemia caused by iron deficiency and provided the right treatment with great care and professionalism. He took the time to explain my condition clearly, answered all my questions patiently, and made me feel comfortable throughout the process. Thanks to his expertise and treatment, I feel much better. I highly recommend Dr. Shyam to anyone looking for a knowledgeable, compassionate, and dedicated physician.

Prime Medical Centre Barsha Heights

Obstetrics & Gynaecology, Cardiology, + 8 more

Thank you, Dr. Heidi Calixto, for giving me peace of mind during one of the most stressful moments of my life. I was anxious and afraid before my hysteroscopy, but your calm approach, patience, and reassuring words made all the difference. Your care didn’t end after the surgery—you took the time to explain my biopsy results and treatment plan, which brought me so much relief. I will always be grateful for your compassion and dedication. May God continue to bless you as you help more women. ❤️

Eastman's Smile Solutions Dental Clinic

Dentistry

We had a wonderful experience with Dr. Saba! My 10-year-old son had braces and a quad helix appliance to correct his front teeth crossbite and create space for his permanent teeth to erupt. My 8-year-old daughter also needed treatment to make room for her permanent teeth. In just 5–6 months, we saw amazing results. Dr. Saba was kind, professional, and great with children. We’re very happy with the outcome and highly recommend her!

Dr Mary Zachariah

Obstetrician & Gynaecologist

was disappointed with the doctor’s care. She did not explain my condition or discuss my test results with me. She only gave me intravenous paracetamol for pain relief and ordered a blood pregnancy test. She told me she would contact me once the results were available, but I never received any call. I expected better communication, follow-up, and a clearer explanation of my condition.

Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Dentistry, + 11 more

I cannot thank Dr. Hussein Ismailand the team at Prime medical Center ajman enough for their exceptional care. During my recent visits, they were incredibly patient, listened to all my concerns, and never rushed me through an appointment. The prescribed treatment plan was clear and highly effective. Highly recommend this GP to anyone in the Ajman

Dr. Abeer Metwally Fatouh

Cardiologist

I’m not very fond of going to the hospital but Doctor Abeer made me feel so at ease. She’s very warm and understanding had taken care of me very well she explained to me about my health and what I should and shouldn’t be doing like a mother caring for its child. I’m not so worried much knowing I’m in a very good hands :)

Dr Vibha Sharma

Obstetrician & Gynaecologist

Dr. Vibha is very caring and professional. She took the time to clearly explain my health condition and the necessary procedures I needed to undergo. What I appreciate most is her personal touch, she even called me personally to check on how I was doing. Thank you, Dr. Vibha, for your compassion and care.

Harley Street Medical Centre - UAE

Dermatology, Audiology, + 17 more

I came today to see Dr. Amna. I have been with Dr. Amna for the past 6 years, and she has consistently provided exceptional care. She is highly professional, exceptionally knowledgeable, and genuinely caring. I trust her completely and highly recommend her to anyone seeking outstanding medical care.