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Prime Medical Center Sheikh Zayed Road

Cardiology, Clinical Pathology, + 14 more

I am submitting this formal complaint to express my strong objection to the additional consultation fee I was unfairly charged during my recent visit. Both doctors I initially consulted explicitly requested that I undergo an ultrasound examination. I did not request or schedule this test on my own initiative. The appointment was arranged by your affiliated diagnostic center, which determined the date based on their own availability — not mine. After completing the ultrasound, I returned to the hospital for a follow-up with the same doctors regarding the same medical issue. To my surprise, I was informed that I must pay a new consultation fee because the visit occurred on the eighth day instead of within the seven-day follow-up period. This reasoning is both unreasonable and unjust. It is entirely illogical to hold the patient responsible for scheduling constraints caused by the hospital’s own diagnostic center. The policy should not be applied mechanically when the circumstances clearly fall outside the patient’s control. Such practices reflect poor patient service and disregard for fairness, undermining trust in your institution. Rules are established to regulate, not to exploit or burden patients who are simply following doctors’ instructions in good faith. I therefore demand a full review of this case and the immediate cancellation of the unjustified additional charge. I also expect written confirmation that this issue has been addressed to prevent similar incidents in the future. Sincerely Mohamed

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Assalamu Alaikom, I want to sincerely thank Dr. Sabah Khalid and Nurse Ms. Natalia and another nurse with her for the wonderful care they gave me when I was very sick and struggling with the flu. They were both so kind, gentle, and caring — I truly felt looked after. Dr. Sabah made sure I received the right treatment and medicine, which helped me recover faster and feel strong enough to take care of my daughter and husband who were also sick. Nurse Natalia was so patient and comforting throughout the process, and her warmth meant a lot to me during that difficult time. I myself witnessed how everyone was so busy attending all patients who were sick that time, inspite and despite off, you can still see the smile from their face which really made you feel you will get well don't worry, we are here.... I’m deeply grateful for their compassion and dedication. They didn’t just treat my illness — they genuinely cared, and that made all the difference. Thank you all from the bottom of my heart. May ALLAH bless you good health and all the workers who are really ready to give care to their patients.

Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

I’ve been seeing Dr. Anil Kumar for my diabetes management, and I couldn’t be more grateful for his care and expertise. From the very beginning, Dr. Anil Kumar took the time to understand my medical history, lifestyle, and goals. He explained every step of my treatment plan clearly and helped me make realistic, sustainable changes to manage my blood sugar levels. What really stands out is how compassionate and encouraging Dr. Anil Kumar is. He genuinely cares about his patients and makes sure you never feel rushed or judged. He answers all my questions thoroughly and always follows up on test results promptly. Thanks to his guidance, my A1C levels have improved significantly, and I finally feel in control of my health. The clinic staff is also warm and professional, and appointments are always on time. It’s rare to find a doctor who combines deep medical knowledge with such kindness and patience. I highly recommend Dr. Anil Kumar to anyone looking for an endocrinologist who truly understands diabetes care and is committed to helping patients live healthier, happier lives.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

i visited your branch for the first time, and unfortunately, my experience was not as smooth as I had hoped. The front office staff seemed disengaged, and my file was passed between three different people, which caused unnecessary delays. When it came to the insurance process, I clearly informed the staff that my insurance does not require any copayment—it is fully covered. However, he was repeatedly told that I needed to pay 20%, and I was charged. After I returned from the clinic, I received a call from your team admitting it was a mistake and that I shouldn’t have been charged. By then, I had already reached home. I kindly urge you to train your staff to listen carefully to customers. Not every customer is misinformed—sometimes, they are right. A little attention and respect can go a long way in improving the customer experience. I’ve visited your Mizhar and Warqa branches before and never faced such issues. I hope this feedback helps improve service quality at this location.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I recently visited Dr. Jincy for my child’s check-up, and I’m very happy with the care we received. She is an excellent pediatrician—patient, kind, and very knowledgeable. She takes time to listen to all concerns and explains everything clearly, which makes parents feel comfortable and reassured. My child also felt very relaxed during the visit. I truly appreciate her friendly approach and genuine care. Highly recommend Dr. Jincy to anyone looking for a dedicated and compassionate pediatrician. Sister Sandhya is also very cooperative and very calm. Sister Sandhya is very kind, caring, and professional. She makes patients feel comfortable and is always ready to help with a smile. Her gentle approach and attention to detail show her genuine dedication to her work. I truly appreciate her support and the way she handles everything with patience and compassion.

᠎ Mennatalla Ghazaly

Physiotherapist

My daughter has been seeing Menna for scoliosis, and from the very first session, she took to her immediately. Menna is both playful and professional, and she has such a wonderful way of making my daughter feel completely at ease. To be honest, my daughter can be hard to impress, but the connection between them was instant. I love how Menna makes each session feel fun rather than a chore, and she always encourages me to record videos so we can continue the exercises at home. Menna has such a positive, uplifting energy, and our sessions are always a pleasure. I was also so impressed and grateful when she met us at the orthotist appointment to have my daughter’s brace adjusted — she stayed with us for a couple of hours, offering guidance and support the whole time. Thank you so much, Menna, for your dedication and care — it truly means a lot.🙏🏻💕

Prime Medical Center Ajman

Cardiology, Dentistry, + 11 more

I would like to express my sincere appreciation for Dr. Hussein Ismail. He is an exceptional general physician who consistently demonstrates professionalism, compassion, and genuine care for his patients. Dr. Hussein takes the time to listen attentively, explain medical conditions clearly, and ensure that every patient fully understands their treatment plan. His approachable nature and thorough diagnostic skills inspire confidence and trust. He always goes the extra mile to follow up and make sure patients are improving, which truly reflects his dedication to quality healthcare. I am deeply grateful for his expertise, kindness, and commitment to patient well-being. Dr. Hussein Ismail is a true asset to the medical community, and I would highly recommend him to anyone seeking a knowledgeable and caring physician.

Dr Jincy Joy

Paediatrician

I recently visited Dr. Jincy for my child’s check-up, and I’m very happy with the care we received. She is an excellent pediatrician—patient, kind, and very knowledgeable. She takes time to listen to all concerns and explains everything clearly, which makes parents feel comfortable and reassured. My child also felt very relaxed during the visit. I truly appreciate her friendly approach and genuine care. Highly recommend Dr. Jincy to anyone looking for a dedicated and compassionate pediatrician. Sister Sandhya is very kind, caring, and professional. She makes patients feel comfortable and is always ready to help with a smile. Her gentle approach and attention to detail show her genuine dedication to her work. I truly appreciate her support and the way she handles everything with patience and compassion.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

I was disappointed to experience the level of health care in this centre which used to be much better. The nurses did not know how to perform the ECG as the wires fill down several times and the 2 nursses were clueless on how to put the wires and even where exactly to put them!!! The lab technician who took the sample was stressed and wanted just to finish the task fast as it seemed. He ended up injurying me twice with the needle which caused me to have blue marks for several days in my lefthand. He had to take the blood samples from the right hand!!! When i told the doctor about all of that, he looked unconcerned even when I questioned the ECG part and always shifted the discussion towards a long term medications before even completing all the analyses and diagnoses!!!

Saudi German Hospital Ajman

Cardiology, Ear, Nose & Throat (ENT), + 5 more

I am 24 week s pregnant and suffering with fever , (CSR )Ms. Hajja in the receptionCounter No.1 she wrongly updated insurance while opening file and my medicines keep on rejecting, after a long waiting in pharmacy i came to know..tBack to back am going pharmacy and CSR to ask regarding updates. csr is waiting to Mr Ebris someone,to see her message to update insurance .almost 2 hr i waited , at least she can call and ask them to update ,she is behaving like irresponsible . This mistake happened from her side 1.43 pm i opened file and waiting in the hospital till 4.00pm ,still no updates . other csr is saying we are busy .we cant help go to PRO office . With the help of PRO i rceceived medicines @4.30pm…Very very bad experience from CSR

Dr. Carmelo Barbaccia

ENT Surgeon

I highly recommend Dr. Carmelo. Thanks to his thorough clinical examination, he was able to discover a big nodule on my thyroid. Throughout the ultrasound, biopsies and results, he was very professional yet calm and empathetic. He also has a great sense of humor (which is very important to me). He explained everything I needed to know at every single stage of the process. He also gave me all the possible options for treatment which made me even more comfortable. I am writing this review after 6 days of partial thyroidectomy. My scar is healing really well and his meticulous work is very visible. I am very grateful 🙏🏽 Thank you Dr. Carmelo.

Dr Aida Hussen Alkhatib

Obstetrician & Gynaecologist

My first visit with Dr. Aida was on August 10, 2025 — and Alhamdulillah, I became pregnant later, with my first consultation during pregnancy on February 23, 2025. Since then, I’ve had 16 consultations and 17 ultrasounds with her. From the beginning until delivery, Dr. Aida has always been kind, professional, and supportive. She explains everything clearly, gives helpful advice, and provides the best medical care. Even though I’m far from my family, I always felt safe, calm, and confident under her care. Truly grateful for Dr. Aida’s dedication and compassion. 💖 #dini #indonesia

Dr Rizwan Abdul Qazi

Gastroenterologist

I was suffering from acidity. I had multiple times chowing my salivas during my sleep. Besides my vocal curd was swelling due to the acidity.. Dr. Rizwan explained the reason, did endoscopy, ultrasound and given the medication. I am absolutely getting better and following all the diet control he has advised. I appreciate Dr. Rizwan for the details check up and continuous follow up. Also I appreciate to Ms. Shikha, the nurse for following up and providing the best service during the visit at Prime clinic.

Dr. Saba Al Hadithi

Dentist

I completed my orthodontic treatment with Dr. Saba over 4 years ago, and I still visit her every 6 months for my retainer follow-ups. She’s honestly one of the best! My teeth are still perfectly aligned, and it’s all thanks to her careful work and attention to detail. Dr. Saba is always so kind, professional, and genuinely cares about her patients even long after the treatment is done. I really appreciate her consistency and dedication highly recommended to anyone looking for a great orthodontist!

Dr. Mary Aziz

Dentist

I had a dental appointment with Dr. Mary yesterday, and as always, she exceeded my expectations! Her gentle touch and smooth technique make every visit comfortable. It's clear that she truly cares about her patients and their dental health. Additionally, her assistants are incredibly friendly and fantastic at what they do, making the whole experience even better. I always leave feeling confident about my smile. Thank you, Dr. Mary, for your amazing work and for having such a wonderful team!

Dr. Shoja Rahbari

ENT Surgeon

Dr. Shoja Rahbari was extremely professional and kind. He spent a good amount of time explaining everything clearly and patiently, making sure we fully understood the situation before moving forward. Unlike many doctors who rush or simply prescribe medicine, he took the time to inform us about every detail and walk us through the entire process. His friendly attitude and deep knowledge made us feel comfortable and confident throughout the visit. Highly recommended.