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Prime Medical Centre Al Warqa

Ear, Nose & Throat (ENT), Cardiology, + 6 more

Complaint – Prime Clinic, Al Warqa Branch I visited Prime Clinic – Al Warqa Branch on 29 August 2026 for my daughter, Enam. Unfortunately, I had a very disappointing experience with the receptionist, Rhyven. She was rude and did not complete the required task of contacting the insurance company regarding my concern about the doctor’s consultation fee and co-payment. During our conversation, Rhyven spoke in a loud and inappropriate manner and appeared to dismiss my request without properly addressing my concern. Unfortunately, she demonstrated a lack of understanding of the client’s needs and did not handle the situation professionally. Her colleague, Mr. Mohamed, tried to resolve the issue. He initially called the motor insurance company using the wrong number provided by Rhyven and then made an effort to obtain the correct contact number and assist me. The main concerns regarding Rhyven’s service were: * Unprofessional attitude * Lack of experience and knowledge * Very poor communication skills * Failure to properly understand and address the client’s concern I hope the management team will review this matter seriously and take the necessary action to improve the customer service experience. I would appreciate it if someone from the management team could contact me for further clarification and explanation. Thank you.

My London Skin Clinic - DIFC

Cosmetic (Aesthetic) Medicine, Dentistry, + 1 more

I genuinely don’t think words can describe how happy I am with my smile. Choosing Dr. Faryal for my veneers was not just a dental treatment it was an experience from beginning to end. From the first consultation, I immediately understood why her work is different. She has an incredible eye for beauty and detail. She didn’t simply ask me what shade or shape of teeth I wanted; she studied my face, my smile, my lips, my expressions and even the way I naturally speak and smile. Her approach is so bespoke that you feel she is designing a smile specifically for you rather than giving you a standard set of veneers. My biggest request was that I wanted beautiful teeth without looking like I had veneers, and she absolutely perfected this. The colour blending, translucency, texture, tiny natural details and proportions are unbelievable. Even the bite feels completely natural. There is nothing bulky, artificial or overly white about them. When I saw my final smile, I honestly became emotional. It still looked like me just a more polished, confident and elevated version of me.

Dr. Faryal Jaffri

Dentist

I genuinely don’t think words can describe how happy I am with my smile. Choosing Dr. Faryal for my veneers was not just a dental treatment it was an experience from beginning to end. From the first consultation, I immediately understood why her work is different. She has an incredible eye for beauty and detail. She didn’t simply ask me what shade or shape of teeth I wanted; she studied my face, my smile, my lips, my expressions and even the way I naturally speak and smile. Her approach is so bespoke that you feel she is designing a smile specifically for you rather than giving you a standard set of veneers. My biggest request was that I wanted beautiful teeth without looking like I had veneers, and she absolutely perfected this. The colour blending, translucency, texture, tiny natural details and proportions are unbelievable. Even the bite feels completely natural. There is nothing bulky, artificial or overly white about them. When I saw my final smile, I honestly became emotional. It still looked like me just a more polished, confident and elevated version of me.

Prime Medical Centre Barsha Heights

Obstetrics & Gynaecology, Cardiology, + 8 more

Pretty good experience overall. Very cordial staff and very co-operatives. A few suggestions to make it meaningful - 1. For all payments send the Invoice copy - either print it or send by email. As of now, now invoice or receipt is provided to me yesterday or earlier today when I went to pay for my stool tests. 2. The reports are all available on the App, but they are not downloadable - that makes it difficult for us to maintain one file especially when we have multiple cardiologists that i consult with. Everyone should know what has been done in the past, so allowing downloads of our own medical reports is very important. 3. Any features / rewards announced on your website, should be known to all the concerned staff. For e.g. your website clearly promotes earning Emirates Skywards Miles on all Prime health transactions, but your staff either at reception or at the cashier are aware of it or how to enable it for me. Else, what is the point of promoting such facilities. These are all minor issues that could make it much more rewarding. Regards, Ivan F.

Advanced Care Oncology Center

Imaging (Scans), Oncology

My name is Aakash Kumar, and today I completed my radiation treatment at Advance Care Oncology Centre. I would like to express my sincere appreciation for the excellent care and support I received throughout my treatment. I am extremely thankful to all the doctors, radiation therapy staff, nurses, support staff, and management for their professionalism, kindness, patience, and continuous support. Everyone was very helpful, approachable, and caring throughout my treatment journey. The doctors and radiation staff explained everything clearly and always made me feel comfortable and confident during the treatment. The management and entire team were also very supportive whenever I needed assistance. I truly appreciate the dedication and compassionate care provided by the whole team. Thank you to everyone at Advance Care Oncology Centre for making my treatment journey as comfortable and positive as possible. I wish the entire team continued success in providing excellent care and support to patients

Dr. Neethu Kumaran

Dentist

I had an excellent experience at Bloom Plus Clinic, especially with Dr. Neethu Kumaran, who did my wisdom tooth extraction. I was suffering from severe and deep pain before the treatment, and I was quite worried about the extraction. However, Dr. Neethu handled the procedure with great care, confidence, and professionalism. She is highly experienced, patient, and very friendly, which made me feel comfortable throughout the treatment, I am now completely relieved from the pain and feeling much better. The clinic atmosphere is also very pleasant, clean, and welcoming, and the staff were supportive and professional. Another great thing is that the charges were very reasonable and comfortable for the quality of treatment provided. A special thanks to Dr. Neethu Kumaran for her excellent treatment and care. I truly appreciate her dedication and professionalism. Highly recommended Dr. Neethu Kumaran and Bloom Plus PolyClinic!

Allied Medical Centre

Endocrinology and Diabetes, Imaging (Scans), + 16 more

I needed to do a contrast CT scan for the heart. I received a phone call from the doctor 2days before the procedure and he explained the procedure and did take the information regarding any allergies that I had. On the day of the procedure I was received by the nurses who also made sure everything was going well and also explained the preparations needed prior to the procedure. The technician also was so clear in explaining the process and what was going to happen and the duration of the procedure. All in all was positive. I was a little nervous as it was my first experience with the scan, but I left with a positive feeling. Also the doctor came twice to assure me that everything looked good and that I would get the whole report looked at by my doctor. In short, my experience was really positive and all of the staff from reception to nurses, technician and doctors were very kind and supportive.

Dr. Pavan Kumar Gorla

General Surgeon

Dr. Pavan Kumar Gorla is an exceptional surgeon, and I am beyond grateful for the care he provided during my laparoscopic appendectomy last July and my laparoscopic hernia repair this past August. What truly sets him apart is the extra level of care and attention he gave me; during my appendectomy, he carefully examined and notified me about the hernia that needed attention. From those initial consultations through the post-operative follow-ups, he demonstrated incredible skill, professionalism, and a reassuring bedside manner that immediately put me at ease. Both procedures went smoothly, and his attention to detail, surgical expertise, and clear communication made all the difference in my recovery. Thank you, Dr. Pavan Kumar Gorla, for catching that and taking such wonderful care of me—I truly appreciate everything you and your team have done!

Prime Medical Center - Deira @Reef Mall

Obstetrics & Gynaecology, Gastroenterology, + 18 more

“I’ve had a very positive experience with Dr. Ashish and the clinic. When I first visited him, my eczema was at its worst and was causing me a lot of discomfort. With Dr. Ashish’s expertise and treatment as a dermatologist, my condition improved significantly and my eczema eventually healed. Until now, I continue to visit him for my monthly maintenance treatment, which has been very helpful in preventing flare-ups and keeping my skin condition under control. I’m very grateful for his care, professionalism, and expertise. The staff are also friendly, professional, and accommodating. I would highly recommend Dr. Ashish to anyone looking for an experienced and reliable dermatologist.”

Dr. Radwa Helal

Paediatrician

I cannot recommend Dr. Radwa Helal enough! She was exceptionally kind and gentle with my son, making the entire visit comfortable and stress-free. For the first time, a doctor actually took the time to explain everything thoroughly. She answered all of my questions with immense patience and walked us through the proper developmental milestones and tailored diet advice. It was an excellent experience from start to finish. A special mention also goes to her incredible staff, who were so kind, welcoming, and helpful throughout our visit. If you are looking for a compassionate, attentive, and knowledgeable pediatrician, Dr. Radwa Helal is truly top-tier!

Dr. Ahmed Abu Senna

Dentist

تجربتي مع الدكتور كانت من أحسن التجارب اللي خضتها، وبصراحة أنا سعيدة جدًا إني اتعاملت معاه. من أول زيارة حسيت إني في إيد أمينة، وكان حريص جدًا إنه يشرحلي كل التفاصيل ويطمني على كل خطوة. الدكتور شاطر جدًا في شغله، ودقيق وبيشتغل باهتمام واضح، والأهم من كده إنه مريح جدًا في التعامل وبيسمع كويس وبيجاوب على كل الأسئلة بصدر رحب. حسيت إن هدفي مش بس إني أعمل الإجراء، لكن إني أكون مقتنعة ومرتاحة للنتيجة. بجد اتبسطت جدًا من تجربتي، والنتيجة كانت جميلة ومُرضية بالنسبة لي، والأجمل من النتيجة نفسها هو أسلوب الدكتور واهتمامه وحرصه على راحة المريض. سعيدة جدًا إننا اتعاملنا معاه، وأكيد لو احتجت أي إجراء تاني في المستقبل هيكون أول اختيار ليا، وأنصح بيه بكل ثقة.

Dr Maria Clarissa Sagun Magallanes

General Practitioner

I would like to express my sincere appreciation to Maria Clarissa for her excellent assistance and recommendation. When I had a problem with a small piece of eggshell stuck in my throat, Maria kindly recommended Dr. Ahmed Elshahawy. I followed her recommendation and had a very positive experience. Dr. Ahmed was professional, gentle, and took great care of me. I truly appreciate Maria's kindness, helpfulness, and thoughtful recommendation. Her support made me feel more comfortable and confident about getting the right medical care. Thank you so much, Maria Clarissa, for your wonderful help and care. I really appreciate it!

Dr. Luciano Nardo

Fertility Doctor, Obstetrician & Gynaecologist

I just wanted to say a huge thank you to the entire team at Orchid Fertility Clinic for all their support over the last two months during my egg-freezing journey. From the very beginning, I felt incredibly well looked after. The team gave me so much time, guidance and reassurance throughout the process, always patiently answering my many questions and making sure I felt informed and confident at every stage. Going through egg freezing as a single woman can feel quite overwhelming, but I found everyone at Orchid to be genuinely attentive, caring and supportive, which made such a difference to my experience.

Prime Medical Center King Faisal

Dentistry, Urology, + 12 more

I had an excellent experience with Dr. Ardra Gopalakrishnan. She is an incredibly kind, professional, and knowledgeable doctor who takes the time to listen carefully and understand the patient’s concerns. Dr. Ardra explained everything clearly and made me feel very comfortable and confident throughout the consultation. Her caring attitude, patience, and professionalism are truly outstanding. One of the best doctors I have visited, and I would highly recommend Dr. Ardra Gopalakrishnan to anyone looking for a trustworthy and compassionate doctor. Thank you so much, Dr. Ardra, for your wonderful care!

Miss Mitun DeSarkar

Nutritionist

I’ve been following Simply Healthy’s 3-month meal plan and I’m so happy with the results! 🙌 I’ve lost a total of 8.5 kg and have even gone down a clothing size! The meals are convenient, tasty, well-portioned, and made staying consistent so much easier. I really appreciate not having to worry about planning and preparing every meal while still being able to enjoy what I eat. I’m genuinely happy with my progress and would definitely recommend Simply Healthy to anyone looking for a convenient and effective meal plan! ❤️

Crossroads Dental Clinic - Deira, Dubai

Dentistry

⭐⭐⭐⭐⭐ I had a wonderful experience at Crossroads Dental Clinic. The clinic is clean, modern, and the entire team is very professional, friendly, and welcoming. The dentist explained everything clearly and made me feel comfortable throughout the treatment. I really appreciated the care, attention to detail, and excellent customer service. I’m very happy with my experience and would definitely recommend Crossroads Dental Clinic to anyone looking for professional and reliable dental care in Dubai. Highly recommended! 🦷✨