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Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

I recently visited Prime Hospital, Dubai during a very challenging period due to a serious urological condition. From my first consultation, I was extremely impressed by the professionalism, expertise, and compassionate care provided by Dr. Issam AlMajdalawi, Consultant Urologist, and his nurse, Aaron. Their strong collaboration and patient-focused approach made a significant difference throughout my treatment journey. Following a series of thorough diagnostic tests, Dr. Issam clearly explained my condition to me, including my severe prostate enlargement, bladder compression, blood test results, prostate size, and urine flow metrics. He reassured me that the condition was not cancerous and carefully outlined all available treatment options, helping me make an informed decision to proceed with Rezum therapy to restore my quality of life. The procedure was carried out professionally under Dr. Issam’s supervision. Although I experienced temporary mobility issues upon waking from surgery, Dr. Issam was present to calmly explain the procedure, the observations made during surgery, expected side effects, and the recovery process. His reassuring manner, clinical expertise, and compassionate communication gave me great confidence and peace of mind. During my two-night stay, I was supported by a dedicated nursing team who demonstrated exceptional care, professionalism, and attention to detail. I would particularly like to acknowledge Jet, Jan, and Jinci Shaji, whose kindness and support stood out. All other nursing staff were equally attentive and professional. Following surgery, I unfortunately developed a post-operative infection and experienced severe pain and swelling. The emergency team, including Dr. Amjad and Dr. Omar, responded promptly and professionally. Despite Dr. Issam being overseas at the time, the medical team consulted him to ensure the most appropriate and informed treatment decisions were made. I felt truly cared for during this difficult moment. Today, I am recovering well, my symptoms have significantly improved, and my quality of life has been restored. I am deeply grateful to God and to all the doctors, nurses, and staff who supported me throughout this journey. My sincere and special thanks go to Dr. Issam AlMajdalawi and Aaron for their outstanding care, professionalism, and dedication.

Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

Dear Management Team, I am writing to formally express my disappointment regarding the experience my son and I had during our visit to Prime Medical last night. Upon arrival, we were waiting for more than 20 minutes for basic procedures such as checking blood pressure and other preliminary details. During this time, I was seated in the waiting area with my son. I observed the nursing staff engaged in personal conversations among themselves, while patients continued to wait. What was most concerning was that a family who arrived after us was allowed to enter directly before us. One of the nurses clearly saw that I had arrived earlier and was waiting for my turn, yet no action was taken. As a frequent patient of Prime Medical, I did not expect such rude and unprofessional behavior. Eventually, I tried to enter Dr. Geetika’s room when my turn should have come. However, a lady nurse stopped us very rudely and allowed another family to enter, stating they had an appointment. This entire situation was handled without proper communication or courtesy, which made the experience very unpleasant and stressful for me and my child. The only positive aspect of this visit, as always, was the behavior of Dr. Om Prakash. I truly admire his professionalism, dedication, and the care he provides. He consistently treats patients with respect and prescribes medication appropriately based on the health condition. His conduct reflects the standard of care I expect from Prime Medical. I humbly request the management to take this complaint seriously and address the behavior of the nursing staff, so that no other patient has to go through a similar experience in the future. Thank you for your time and attention to this matter. I hope appropriate action will be taken.

Dr Vishal Prasad

ENT Surgeon

​"I cannot recommend Dr. Vishal at Prime Medical Center highly enough. Finding a doctor who combines high-level clinical brilliance with a genuinely warm personality is rare, but Dr. Vishal excels at both. ​From the moment you walk into his clinic, his friendly and professional demeanor immediately puts you at ease. He takes the time to listen patiently, never rushes the consultation, and explains complex medical issues in a way that is very easy to understand. ​What makes him truly special is how clever and thorough he is with his diagnosis. He doesn't just treat the symptoms; he looks for the root cause with incredible precision. His expertise in ENT is evident, and his approach to treatment is both modern and effective. ​If you are looking for an ENT specialist in Ajman who is exceptionally skilled, empathetic, and genuinely cares about his patients' well-being, Dr. Vishal is the one to see. Prime Medical Center is lucky to have such a dedicated professional!"

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

When I was given injection the nurse dropped some liquid side on the floor. I said oh ! Bus she picked it up and continued. Needle was in my arm but syringe side should have replaced.. it’s still not acceptable. It’s too late. What responsibility will you take if I get infected. I’m very much concerned. Some nurse are so good. It’s my first time that I saw her. About cashier. I’ve been requested invoice for sick leave. I spoke to the cashier who is philipina process my payment right after finished my payment. I waited whole day nothing find in my email. I called via phone call for three time. Still haven’t find any. I emailed help desk and no reaction. I AM STILL WAITING INVOICE FOR SICK LEAVE!!! WHAT IS THIS CUSTOMER SERVICE. Usually I understand they are busy it’s understandable. But this time multiple things … it’s terribly bad.

Harley Street Medical Centre - UAE

Dermatology, Audiology, + 17 more

I had a very positive experience during my visit to the Urology Department. From the moment I arrived, I was treated with professionalism, care, and respect. The nursing staff were extremely supportive and compassionate, explaining each step of the procedure clearly and ensuring I felt comfortable throughout. Dr. Stefan Schumacher demonstrated exceptional expertise and a reassuring manner, which greatly reduced any anxiety I had. The urodynamics procedure was conducted smoothly and with great attention to patient comfort. I am truly grateful to the entire team for their dedication, kindness, and high standard of care. Thank you for making what could have been a stressful experience feel safe and well-managed.

Dr. Malaz Eldirdiry

Dermatologist

I had an excellent experience with Dr. Malaz. From the first consultation, she was extremely professional, attentive, and thorough in her approach. She took the time to fully understand my concerns, explained my condition clearly, and discussed the treatment plan in a very reassuring and honest manner. What truly stands out is her attention to detail and follow-up. She never rushes appointments and makes sure you feel comfortable and confident every step of the way. The results of my treatment have been very positive, and I genuinely felt I was in expert hands throughout the process. I highly recommend Dr. Malaz to anyone looking for a knowledgeable, caring, and trustworthy dermatologist.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

Dear Prime Clinics Al Qasimiya Team, I hope this message finds you well. I wanted to take a moment to share some feedback regarding my recent visits to the Qasimiya branch. I've noticed that there seems to be a recurring issue with the availability of face masks for patients. On multiple occasions, I've been informed by the reception staff that masks are out of stock, which can be quite concerning for those of us who prioritize safety during our visits especially during the flu season. Ensuring that patients have access to basic protective equipment would greatly enhance the overall experience and peace of mind for everyone. Thank you for considering this feedback.

Dr. Nicholas Marsden

Plastic Surgeon

My last visit was a follow-up appointment, and honestly, the doctor was amazing from the very first consultation until the final follow-up. He was always patient, answered all my questions, and was extremely cooperative. As for the surgery, it was very successful. The results were perfect, and the size turned out exactly the way I wanted. What I truly appreciated the most was his continuous support even outside scheduled appointments. I was able to contact him via email, and he always replied quickly and offered helpful guidance. I felt very comfortable and confident throughout the entire journey, and the care I received exceeded my expectations.

My London Skin Clinic - DIFC

Dermatology

Isited my London Skin clinic a DIFC. It was exceptionally clean, the staff very well trained, in ormed and welcoming, immediately make you feel at home. I mei with Doctor Sobia. She is smiling, incredibly positive, friendly, a super listener and qualified. I felt immediately so confident and comfortable as doctors Sobia understood my concerns, and I started the treatments after receiving a very detailed report. Dr. Sobia was with me during the whole process and continuously checking on me and making sure I was well taking care of during the IV drop procedures. No doubt the service of the clinic is excellent and they used high quality products.

SKIN111 Palm Jumeirah Mall

Beauty Therapy, Breast Surgery, + 6 more

I’m having laser pigment removal on my eyebrows at this clinic and I couldn’t be happier with my experience. Ana, the professional who’s treating me, is absolutely amazing — very skilled, kind, and attentive. She always does everything possible to minimize discomfort during the procedure, which makes a huge difference. The entire team at the clinic is professional and friendly, and the environment is welcoming and reassuring. I’m already very happy with the results so far, and I trust them completely. Because of this great experience, I’m definitely interested in doing other procedures at the clinic as well. Highly recommended!

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

Dr. Maria Sagun is my Physician for at least 5 years and during this period she has consistent shown true and sincere care to her patient. Her support staff have also consistently shown patient care and very accommodative. My emergency case (severe or acute allergy due to food allergy) yesterday provides as one of the strong dedication and passion of Dr. Maria Sagun on helping and ensuring her patient received an utmost care and appropriate medical steps. Thank you very much Dr. Maria and staff for unwavering care and demonstrations of utmost service to your patients.

Dr Saumya Srivastava

Obstetrician & Gynaecologist

We were looking for a doctor who is concern and very caring to patients. We were looking for an OB doctor who is very knowledgeable and professional. We were looking for a doctor who knows what she's doing. We are so blessed that we've found Dr. Saumya Srivastava as she has all the above characteristics of the doctor that we are looking for. She is very kind and friendly to her patients. We will definitely recommend her to our friends and family. Thank you Dr. Saumya, May God bless you always and your family.

Neile Brown

Physiotherapist

I have been having knee pain for a while and always struggled with it. Neile is an amazing physio and person. Very well experienced and knowledgeable, I’m the first visit he made sure to carefully assess my main issues and then have a clear understanding on what we need to focus on to improve mobility and strength around the knee. Highly recommended Neile for anyone looking for a great physio.

Dr. Dmitry Sosulnikov

Dentist

Great experience. Did my 2 teeth ver efficiently and quickly. He explained everything in details which is very important. I truly appreciate. And definitely will recommend to my friends and family.

Dr. Nageena Akhtar

Chiropractor

Dr nageena is the best doctor and mom ever see in this world she is supporting special mum like sister not doctor only I'm soo happy for fund her and beging my son journey in her clinic .

Dr Mariyam Shakeel Ahmed

Obstetrician & Gynaecologist

Dr. Mariyam is incredibly kind and made me feel completely at ease during my visit. She took the time to answer all my questions thoroughly and provided a very supportive environment.