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Prime Medical Centre - Burjuman Mall

Obstetrics & Gynaecology, Ear, Nose & Throat (ENT), + 6 more

I’m honestly very frustrated and upset with my experience today at Prime Medical in BurJuman. I came in for an ophthalmology appointment, around 2:40pm, hoping to receive proper care for an issue with my left eye. It was my first time booking with Dr. Jacob, as the eye specialist I usually visit near my area was not available. At first, everything seemed fine when I was called in, but as the consultation started, things quickly became disappointing. While I was explaining my concern, both the doctor and the nurse kept getting distracted with paperwork. I would be in the middle of speaking, then suddenly get cut off because they were focused on something else. Then, out of nowhere, the doctor would ask another question, only for the same thing to happen again. It felt like I never had the chance to fully explain what I was experiencing. During the examination, I felt like the check was rushed and not handled with proper care. At one point, the doctor pressed or squeezed my left eye—the same eye I came in concerned about, way too hard, and it actually caused me pain. Even now, I can still feel discomfort from it and my left eye is more blurry than ever. Before leaving, I quickly mentioned this, and instead of properly addressing it, I was just given eye drops. My eye has been experiencing redness on and off, and I often wake up with a lot of eye discharge. Sometimes, I cannot immediately open my left eye because of the dryness, it feels like it gets stuck for a while before it can open normally and comfortably. Since I have never experienced any issues with my eyesight before, I wanted to understand the diagnosis and what could be causing these symptoms. However, I booked a specialist only to be told that it was due to the weather and prolonged computer use at work. Another aspect that really concerned me was how everything seemed to revolve around insurance. I understand there are certain limitations, but it felt as though the quality of care was affected simply because I was using insurance. If patients are going to be treated differently on that basis, it raises the question of why insurance is accepted in the first place. I was told that certain medications couldn’t be prescribed because they weren’t covered, and that I would need to pay for them separately. This was repeated multiple times, even though I had already understood it the first time. I do understand the limitations of insurance, so that part is fine—but the way it was communicated felt dismissive, as if my concerns were not the priority. Overall, the entire experience felt rushed, inattentive, and careless. I left feeling unheard, uncomfortable, and honestly worse than when I arrived. This was one of the most disappointing medical experiences I’ve had.

Harley Street Medical Centre - UAE

Dermatology, Audiology, + 17 more

We are deeply disappointed from the service quality of the clinic and its staff. There is no empathy for us considering we are attending for appointments on our 2 months old baby…. Appointment cancellations because doctors have other priority surgeries (even our appointment was done several weeks in advance and the cancellation comes couple of days before our meeting…. That doesn’t is an emergency). Refusal to provide ECG as clinic has to get insurance approval (we understand and respect clinic processes, but that can be do in advance and not when we are at front desk waiting with our baby) and asking us to come back another day. Personnel who performed ECG was totally unfamiliar with the process, she was nervous and not having a clear idea on how and where to stick the anodes… later she manifested she was new at the position…. So, she was not competent enough to perform the role…. Doctor (cardiologist) left the facility before the ECG was done… he has some other “task” we were told we should get the doctor’s interpretation of the ECG next day…. But the call came 5 days later…. And that call was done by a nurse saying “we need to see a pediatrician cardiologist” and not giving any detail on why? Or what was wrong with the ECG….. and she replied… “it’s doctor’s recommendation”….. I asked if doctor was aware of the bad praxis when ECG was taken and nurse said “yes”….. how does a doctor in your clinic can make a recommendation knowing the ECG was not properly done? When ECG was performed by an incompetent person? Our experience in HSMC has been a disaster. You are only concerned of getting paid instead of proving a trusted advise on the health of our new born. The only professional who has shown professionalism and empathy is Dr Chiara, we will continue attending with her, but for any other requirement, we will seek for another clinic as we don’t tolerate lack of professionalism, competency and attention on our daughter’s wellbeing

Dr Jamilah Motala

Psychologist

I had been going to Dr Jamilah for over a year. My experience of doing therapy with her has altered my life for the better. Before starting any actual therapy, Dr Jamilah asked if I had any specific goals. I can confidently say that I have achieved them. But I know I'm still working on myself. I used to be a very anxious character and would hyper fixate on the tiniest of details, which led to sleepless nights and disillusioned days. Dr Jamilah introduced me to compassion focused therapy. This school of thought allowed me to centre my psyche, to accept that everything is ok and accept my emotions for what they were. In turn I began sleeping better. I began appreciating my wife more. I learned to keep calm. I learned to control my fixations a little better. Dr Jamilah listens openly and actively. Never judging, and always offering soft and caring support, allowing me to come to my own conclusions, rather than imposing her own. She is a very patient woman, giving all the time I needed. This in my opinion takes a lot of courage. She understood that some sessions I just needed to rant and lended a listening ear. Other sessions would be more hands-on, becoming somewhat of a conversation. But still, at strategic moments throughout our many therapy sessions, she would offer her own two cents. But always in a way that brought what I had already known into words. For now, I take all that I have learned to heart. I have stopped going to therapy for the time being. I would like to sincerely thank Dr Jamilah for everything she has offered me. I'm sure I will seek her services again some time in the future. But for now I feel ok, and I credit that to her.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

The nurse working in the laboratory who takes blood was very rude and refused to take my token saying that Im late and I have to get a new one. I told her take the patient and I can wait no problem. Then when she was done with the patient and no one was there except me, she called me & told me even local take new token with attitude. What kind of racism is this. I got offended by her as this is called racism. I and my family are your patients from years and aI am disappointed from her face expression. .After what she said. I took my token and left to the reception to complain to the gentleman in the counter. I told him I dont want her to take my blood test and what she did. He immediately got me another nurse to take my blood & promised to take an action. I am highlighting this incident to understand if you are differentiating between expats and locals then let me know so I can change the clinic.The least expected is respect while providing services as this is a private sector and we dont expect to see such staff with such behavior.

Prime Medical Center King Faisal

Dentistry, Urology, + 12 more

This was the worst and fastest medical consultation I have ever experienced. Is it reasonable for a consultation with a doctor to last less than four minutes without even performing a physical examination or taking a proper look at the patient’s condition? The way I was treated was extremely disappointing. It felt as though the doctor was in a hurry and simply wanted to end the appointment as quickly as possible. He only told me, “Go get an X-ray quickly, we’re running out of time.” I left without having the X-ray. Although I paid for the consultation, I simply walked away because all I wanted was to leave the clinic. I will never return, and I would not recommend this center to anyone. Medicine is a profession built on care, attention, and respect for patients—not rushing people through appointments without proper assessment. Patients deserve to be listened to, examined, and treated with professionalism and compassion.

Prime Hospital Garhoud

Ear, Nose & Throat (ENT), Obstetrics & Gynaecology, + 19 more

I have visited the hospital multiple times, and my overall experience has been very positive. The team members are polite, understanding, and always willing to help, especially Nurse Dimple Diana, who assisted me during an emergency. I truly appreciate her kindness and support. The doctors I have consulted have also been very good and professional. One area I believe could be improved is the reception team's knowledge of which doctors specialize in specific conditions. On one occasion, I was referred to the wrong doctor and was then asked to consult another specialist, which resulted in me paying two consultation fees. Improving the guidance provided at reception would help patients reach the appropriate doctor the first time and avoid unnecessary inconvenience and additional costs.

Kinesio Physio - Dubai

Pain Management, Physiotherapy

I had a really good experience at Kinesio Healthcare Solutions. I went in with ongoing back pain that had been bothering me for weeks, and the physiotherapist took the time to understand what was causing it instead of just treating the symptoms. The sessions were hands-on, and I was given simple exercises to continue at home, which actually made a difference. The clinic is clean, well-organized, and the staff are friendly and welcoming. I never felt rushed during my appointments, and everything was explained clearly. After a few sessions, I noticed a significant improvement in my mobility and pain levels. If you're looking for a physiotherapy clinic in Dubai that focuses on proper treatment and recovery rather than quick fixes, I'd definitely recommend Kinesio Healthcare Solutions.

Leaders Aesthetics

Cosmetic (Aesthetic) Medicine, Dermatology, + 1 more

I had an amazing experience at this clinic from start to finish. From the warm welcome at reception to the nurses and doctors, everyone was incredibly professional, kind, and welcoming. A special thank you to Dounia for her exceptional professionalism and elegant way of dealing with patients. She made the entire experience smooth and comfortable. I’m also very impressed with the work of Dr. Fouad and Dr. Namir. Every treatment I’ve had has delivered beautiful results, and my skin has improved so much. Their expertise and attention to detail truly stand out. I highly recommend this clinic to anyone looking for outstanding aesthetic care. They have definitely gained a loyal patient, and I’m looking forward to coming back for more treatments. Thank you to the entire team!

Miss Julie Fraifer

Lactation Counsellor, Midwife

Here’s a warm and natural English version: During my last visit before my previous delivery, she was incredibly helpful. She gave me so much valuable information about breastfeeding that I had never known before, and she patiently taught me how to pump breast milk correctly. What I appreciated the most was that her support didn’t end after the appointment. She continued to answer all of my questions and guide me, even when I wasn’t booked for a follow-up visit. She is kind, cheerful, and genuinely passionate about helping mothers succeed with breastfeeding. She has a wonderful way of making you feel confident and motivated to continue your breastfeeding journey. I truly appreciate all of her support and highly recommend her to every mom.

Dr. Usha Kiran Talakere

Obstetrician & Gynaecologist

My name is Priya Devi from India. I recently underwent a hysterectomy at Prime Hospital under the care of Dr. Usha, and I am truly grateful for her support. I was suffering from chronic anemia and multiple fibroids, which caused very heavy periods and affected both my family life and work. When I met Dr. Usha, she explained all my options with patience and clarity. Choosing a hysterectomy was the best decision I made. Her care during consultation, the procedure, and recovery was exceptional. She is a pillar of support and exactly the kind of doctor every patient hopes to have. A must‑choose doctor for anyone considering this procedure. An amazing doctor with truly blessed hands.

Prime Medical Centre Barsha Heights

Obstetrics & Gynaecology, Cardiology, + 8 more

Everyone was pleasant enough, the doctor wasn’t as thorough as I thought she would be, she was nice but I wasn’t examined, and I had experienced an allergic reaction to medicine. I wanted to understand what went wrong, is there a specific medication I’m allergic to or is it an, ingredient in the medicine? I needed answers. It was very disappointing. She didn’t touch me test me or examine me, she just decided to put me on tablets. The nurses can’t communicate properly, you ask them a question and they pass it around like a ball and then you end up left hanging there like you’re stupid. 🙌🏾

Dr Wasi Mirza

Family Doctor, General Medicine Specialist, + 1 more

I had a very good experience at Prime Medical Center. The staff were professional, welcoming, and created a comfortable and supportive environment from the moment I arrived. A special thanks to Dr. Wasi Mirza for his excellent care and professionalism. He is very knowledgeable, kind, and takes the time to listen to his patients and explain everything clearly. His supportive attitude made me feel confident and well cared for throughout my visit. I highly recommend Prime Medical Center and Dr. Wasi Mirza to anyone looking for quality medical care. Thank you for the excellent service!

Dr Fatima Al Shalabi

Obstetrician & Gynaecologist

Dr. Fatima Al Shalabi is an outstanding doctor. She is highly professional, knowledgeable, and genuinely caring. She took the time to listen to all my concerns, explained everything clearly, and made me feel comfortable throughout my visit. The care I received exceeded my expectations, and I truly appreciate her kindness and dedication. I highly recommend Dr. Fatima to anyone looking for excellent medical care. Thank you for such a wonderful experience!

Dr. Mary Aziz

Dentist

I recently visited the clinic for a dental examination, cleaning, and teeth whitening with Dr. Marry. During the appointment, she provided a thorough explanation of each procedure in an easy tounderstand manner and demonstrated patience throughout the visit. Dr. Marry also outlined clear recommendations for my ongoing dental care. I’m very pleased with the results from this first session and the overall quality of care I received.

Dr Dennise Jayson

General Practitioner

I came to get myself checked out regarding how to take a rabies vaccine. Dr. Dennise explanation was quite clear and thorough. I appreciate his advise on how to deal with the issue. And I also appreciate his time for looking into my previous details and his advise to get another thorough checkup regarding my blood pressure, sugar and other things i need to get checked up on.

Dr Suresh Kumar Thangavelu

Orthopaedic Surgeon

would like to express my sincere gratitude to Dr. Suresh Thangavelu for the exceptional care he provided to my husband, Mtanios Al-Khoury. Dr. Suresh is truly a brilliant and genius doctor who combines immense intelligence with a remarkably kind and gentle manner. His professionalism and compassionate approach made a wonderful difference. We highly recommend him!"