Find your trusted
Find your trusted Doctor

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

Dear Prime Management Team, I am writing to submit a formal complaint regarding the doctor who examined my seven-year-old daughter during her recent appointment at your medical centre. Unfortunately, the doctor’s manner towards my daughter was extremely harsh, insensitive, and completely inappropriate when dealing with a child of her age. He addressed her using hurtful statements such as, “You are not in pain” and “You are lying.” He also told her, “If you do not stay still and keep moving, I will inject you.” This behaviour frightened my daughter and made her feel unsafe instead of reassuring her and treating her with patience, understanding, and compassion. Accusing a young child of lying and threatening her with an injection is professionally and ethically unacceptable. It does not reflect the level of care expected from a doctor or a reputable healthcare provider. His manner towards me as her mother was also very dismissive and disrespectful, and I did not feel that he showed any understanding or consideration for my concerns regarding my daughter. I left the appointment extremely upset and dissatisfied. I will not accept my daughter being treated in this manner under any circumstances. Therefore, I request that Prime conduct an immediate and thorough investigation into this incident and take the appropriate action regarding the doctor concerned. I also request a formal response confirming the outcome of the investigation and the measures that will be taken to ensure that such behaviour is not repeated with my daughter or any other child. Furthermore, please ensure that no future appointments are scheduled for my daughter with this doctor and that she is transferred to another doctor who has the appropriate experience and communication skills to deal with children. I expect this complaint to be treated with the utmost seriousness and look forward to receiving your response at the earliest opportunity. Kind regards, Halima H

Prime Medical Centre - Burjuman Mall

Obstetrics & Gynaecology, Ear, Nose & Throat (ENT), + 6 more

I came to Dr. Marisa Joson at Prime Medical Center Bur Dubai carrying a complex cardiac background that had been inadequately investigated for years. I had a previous echocardiogram showing reduced ejection fraction, an ECG with borderline findings, uncontrolled blood pressure despite being on maximum medication for 4 years, elevated LDL nearly double my personal target given my family history, and a fainting episode that had been dismissed by a general physician as nothing serious. Dr. Joson changed that entirely in one structured visit. She ordered a comprehensive echocardiogram which revealed my heart function is actually normal — a finding that resolved significant anxiety I had been carrying for over 17 months since my last Echo. She reviewed my ECG history carefully, identified what needed addressing versus what needed monitoring, and made clear evidence-based prescribing decisions tailored specifically to my profile rather than applying a generic protocol. Her clinical judgment stood out in particular. When I asked about supplements I had read about online, she gave me a precise, individualized answer based on my actual results — not what I wanted to hear, but what the evidence actually supported. This kind of honest, non-commercial clinical thinking is rare and deeply reassuring in a specialist. Within weeks of her treatment plan, my blood pressure is now controlled, cholesterol is being actively managed toward my personal target, and homocysteine — a cardiac risk factor that had never previously been identified or tested — is now being treated. For anyone in Dubai with complex cardiac concerns, uncontrolled hypertension, or a strong family history of heart disease who needs a specialist who genuinely connects all the dots — Dr. Marisa Joson is exceptional. **Seen at:** Prime Medical Center, Burjuman, Bur Dubai **Condition:** Hypertension, echocardiogram, cardiac medication review, lipid management.

My London Skin Clinic - DIFC

Cosmetic (Aesthetic) Medicine, Dentistry, + 1 more

Choosing Dr Faryal for my smile makeover was genuinely one of the best decisions I have ever made. I wanted veneers for a long time, but my biggest fear was ending up with teeth that looked too white, bulky or obviously artificial. From my first consultation, Dr Faryal completely understood what I was looking for. She doesn’t simply “do veneers” she looks at your face, features, smile, proportions and personality and creates something that feels completely individual to you. The final result exceeded every expectation. My veneers are incredibly natural, beautifully proportioned and have the most subtle colour blending and detailing. They don’t look like veneers at all , they look like the teeth I was somehow always meant to have. What impressed me most was Dr Faryal’s attention to detail. She is a perfectionist in the best possible way. Every little element was considered, from the shape and length of each tooth to my bite and the way my smile sits within my face. Nothing felt rushed or generic. Beyond her skill, she has such a calm and reassuring presence. I felt genuinely cared for throughout the entire process and completely trusted her with my smile. The transformation has been so much more than cosmetic. I feel more confident, polished and like an elevated version of myself, while still completely looking like me. If you are looking for veneers that are elegant, sophisticated and beautifully natural, I honestly cannot recommend Dr Faryal enough. Her work is artistry. My only regret is that I didn’t do my smile makeover sooner.

Prime Medical Center at Zero 6 Mall, Sharjah, UAE

Obstetrics & Gynaecology, Ear, Nose & Throat (ENT), + 12 more

I would like to provide feedback regarding my recent visit to the doctor. During my visit, I requested two days of sick leave because I was experiencing stomach pain and had vomited twice the previous day. I also explained that I had been feeling unwell and uncomfortable from around 5:00 PM until late at night. However, I was advised that one day of sick leave would be sufficient and that, with the medication, I would be feeling better the following day. Unfortunately, when I joined work the next day, I was still experiencing stomach pain and did not feel well. As a result, I had to leave work early. I also wanted to avoid the heavy traffic between Dubai and Sharjah, especially on Thursday, as travelling while feeling unwell would have been difficult. I understand that the doctor makes a medical assessment based on the patient's condition at the time of the consultation. However, I would appreciate it if my symptoms and the possibility that they might continue into the following day could be taken into consideration when determining the appropriate sick leave period. I am sharing this feedback because I believe that allowing sufficient recovery time when a patient is still experiencing significant symptoms would help them recover properly and return to work when they are genuinely fit to do so.

Dr. Ahmed Ebied

Neurologist

I have been seeing Dr. Ahmed Obaid for some time now, and I can genuinely say that he is one of the best doctors I have ever met. What I appreciate most about him is that he truly listens to his patients. He always gives me enough time to explain my symptoms and concerns without ever making me feel rushed. He asks very specific and thoughtful questions to fully understand the situation and reach the right diagnosis. He is extremely patient, attentive, and genuinely cares about every concern a patient has, even the smallest details. He always explains things clearly, follows up on my condition, and makes sure the treatment is working properly. In my personal experience, his treatment and medication choices have always been very effective. Beyond being an excellent neurologist, he is also kind, respectful, professional, and compassionate. He makes you feel that you are being heard and that your concerns truly matter. I am very grateful for his patience, care, and continuous follow-up. Without hesitation, I would highly recommend Dr. Ahmed Obaid to anyone looking for an excellent and trustworthy neurologist. Thank you, Dr. Ahmed, for always taking such good care of your patients.

Dr Shams Tabrez Siddiqui

Dentist

Recently took my son to Crossroads Dental Clinic complaining, strong tooth pain. Dr. Shams and his his team made our entire experience, extremely comfortable from the beginning. From the time we placed the call to appointment setting, arrival, diagnostics, treatment, and specially, the follow up, which was the most amazing thing. We got follow up calls from Dr. Shams himself in addition to his team inquiring about my son’s well-being. On the follow up appointment, again we were with very experienced doctors, in the most professional way. I would like to particularly highlight the expertise of Dr. Shams. There are a lot of dentists in the city, but particularly differentiates Dr. Shams is his mastery of the craft. Not only his knowledge, but his extensive experience, dedication, care, and finesse is a different class. He takes his time to explain the illness, treatment process, recovery process and personally checks in with his patients. His kindness towards his patients adds special significance to the whole experience. Thank you Dr. Shams and may your healing hands cure more people ! Ameen !

Dr. Elie Al Ahmar

Obstetrician & Gynaecologist

I am incredibly grateful to Dr. Elie for taking such wonderful care of me throughout my first pregnancy and for safely delivering our baby girl. As a first time mom, everything was new to me, and having my first experience with a C-section was naturally something I was quite nervous about. From the very beginning, Dr. Elie made me feel safe, reassured, and well informed. He was always available and patient with my questions, explained everything clearly, and made sure I was comfortable every step of the way. On the day of my C-section, his calmness, professionalism, and expertise gave me complete peace of mind. He made what could have been a very stressful experience feel smooth and reassuring. Beyond being an excellent and highly skilled doctor, Dr. Elie is genuinely kind and caring person. I could not have asked for a better doctor to guide me through my first pregnancy and deliver my baby. Thank you Dr. Elie for bringing our little girl safely into the world and for making such an important and unforgettable moment so special. We will always be grateful to you!

Dr Reyaz Ahmad

Internal Medicine Doctor

I am writing to express my strong dissatisfaction with the care and conduct I experienced during my appointment with Reyaz on 10 Sept at 5:00 PM. Despite arriving on time, I was kept waiting for 40 minutes and was only seen at 5:40 PM. The nursing staff informed me that the delay was due to the doctor arriving late to the clinic. More concerningly, the doctor chose to document subjective, unprofessional comments in my official medical summary, writing: "Patient showing dissatisfaction and angryness because I have seen a patient having severe chest pain before him." Including personal grievances and speculative commentary in a patient's medical summary is unprofessional and unacceptable. This documentation renders my official medical report unusable for administrative and employment purposes. I request that management investigate the timeline of the doctor's arrival and immediately issue an amended medical report that strictly reflects clinical facts, free from personal bias and unprofessional remarks.

Saudi German Hospital Sharjah

Anaesthetics, Cardiology, + 6 more

Alhamdulillah, I had an absolutely amazing experience with Dr. Talal during what was a very difficult and emotional time for me. I had a miscarriage and was honestly extremely scared about the procedure and everything that came with it. Dr. Talal made the entire experience so much easier than I could have imagined. He was reassuring, professional, kind and made me feel completely comfortable and safe throughout the process. Everything went incredibly smoothly. I had no pain, no unnecessary discomfort, and the whole experience was far less frightening than I had prepared myself for. I’m genuinely so grateful for the way he handled my case and for the care I received. When you’re already going through something emotionally difficult, having a doctor who can make the medical side of it feel this easy makes such a huge difference. Alhamdulillah for such a positive experience during such a difficult situation. I would recommend Dr. Talal without hesitation — 1000/1000 from me! 😊

Dr. Wael Issa

Physiotherapist

اسمي مازن ، وانا من المرضى المتلقين للعلاج لدى د وائل عيسى. زيارة اليوم موفقة بشكل عام ، الاستقبال والتوقيت والعلاج. عانيت خلال السنوات القليلة الماضية من آلام ناتجة عن الديسك والتوتر في اكثر من مكان وخضعت لعلاجات طويلة ومختلفة ولكنها لم تجدِ في اعطاء النتائج المرجوّة ، لم ارد ان أتسرع في التقييم ولكن من خلال الجلسات القليلة الأولى مع د وائل وبحمد الله بدأت اشعر بتحسن ملحوظ ولدي أمل في الوصول إلى علاج ناجح لمصدر الألم وليس فقط الأعراض من خلاله بعون الله بناء على التقييمات الأولى. انصح المرضى أولاً باحترام الألم لأنه مؤشر من الجسم بوجود خلل ما يجب التحرك لعلاجه كما انصح بالتعامل الشفاف والمتبادل مع الطبيب او المعالج في جميع المراحل للمساعدة في التقييم الصحيح والعلاج الملائم. وأخيراً اتمنى للجميع ان يوفقوا بمقابلة أطباء او معالجين يضفون القيمة الحقيقية للعلاج على الصعيد المهني كما هو د وائل واتمنى الشفاء العاجل لجميع المرضى وأدعو الله ألا يصيبكم مكروه. تحياتي.

Trio Dental Center

Dentistry, Oral & Maxillofacial Surgery

I had a wonderful experience with Dr. Sari. She is not only gentle and calming, but also incredibly knowledgeable. I used to have a problem with clenching, and while I had previously been given night guards, Dr. Sari took a completely different approach. She helped me understand and improve my breathing at night, addressing the underlying cause rather than simply giving me another night guard to protect my teeth. I’m genuinely impressed by her knowledge and the way she looks at the bigger picture. I can honestly say that I now completely trust her advice and recommendations. The clinic itself is also amazing. From the reception team to the overall atmosphere, everything feels welcoming, professional, and calming. Highly recommended!

Prime Medical Center - Deira @Reef Mall

Obstetrics & Gynaecology, Gastroenterology, + 18 more

The waiting period at the appointment, cashiers and pharmacy was too too long. On top of this it seems you all changed the process for Emirates staffs. First I had to wait for the admission there were 10 ppl ahead of me. Then due to the new process I had to wait at the cashier as again there was 10 ppl ahead. Lastly after I visited the doctor again they said go back to cashier. How ridiculous, the wait at the pharmacy was even bad , 20 ppl ahead of me. At least try to keep the cash taking faculty at the admissions if ur changing the process. When asked for the feedback form the staff gave me google review qr code. Should I place a review in google as well??

Dr. Muhammad Khalifa

Orthopaedic Surgeon

I had my first appointment with Dr. [Name] today, and I’m really happy with my experience. I especially appreciated the way he listened to me, explained everything clearly, and patiently counseled me. He was very kind, caring, and reassuring throughout the consultation. The way he applied the plaster/cast to my right hand was also very gentle and effective, and it really helped relieve my pain. I genuinely felt that he cared about my comfort and well-being. I’m very glad I chose to see him and would definitely recommend him to others.

Dr Rizwan Abdul Qazi

Gastroenterologist

Dr. Rizwan Kazi is an excellent and highly experienced gastroenterologist. He listens to his patients carefully and takes the time to understand their concerns. I really appreciate the way he explains everything clearly and provides thoughtful and appropriate advice. He is professional, kind, patient, and genuinely caring towards his patients. I had a very positive experience with him and would highly recommend Dr. Rizwan Kazi to anyone looking for a knowledgeable and trustworthy gastroenterologist.

Menovivre Clinic

Functional Medicine, Fertility Medicine, + 6 more

I’ve had a very positive experience with both the doctor and the clinic so far. The level of care has been excellent, and I really appreciate the time, attention, and thoroughness given during appointments. The clinic is definitely on the more expensive side, but I do feel that the quality of care and attention provided is very good. Overall I’ve been very happy with my experience and would recommend the doctor and clinic.

Dr. Murad Awam Abdunabi

Orthopaedic Surgeon

I had a very positive experience with Dr. Murad Awam Abdunabi. He was professional, kind, and attentive throughout my visit. He took the time to listen carefully to my concerns, explained everything clearly, and made me feel comfortable and reassured. I truly appreciate his patience and the quality of care he provided. I would highly recommend him to anyone looking for a knowledgeable and caring doctor.