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Prime Medical Centre - Burjuman Mall

Obstetrics & Gynaecology, Ear, Nose & Throat (ENT), + 6 more

I’m honestly very frustrated and upset with my experience today at Prime Medical in BurJuman. I came in for an ophthalmology appointment, around 2:40pm, hoping to receive proper care for an issue with my left eye. It was my first time booking with Dr. Jacob, as the eye specialist I usually visit near my area was not available. At first, everything seemed fine when I was called in, but as the consultation started, things quickly became disappointing. While I was explaining my concern, both the doctor and the nurse kept getting distracted with paperwork. I would be in the middle of speaking, then suddenly get cut off because they were focused on something else. Then, out of nowhere, the doctor would ask another question, only for the same thing to happen again. It felt like I never had the chance to fully explain what I was experiencing. During the examination, I felt like the check was rushed and not handled with proper care. At one point, the doctor pressed or squeezed my left eye—the same eye I came in concerned about, way too hard, and it actually caused me pain. Even now, I can still feel discomfort from it and my left eye is more blurry than ever. Before leaving, I quickly mentioned this, and instead of properly addressing it, I was just given eye drops. My eye has been experiencing redness on and off, and I often wake up with a lot of eye discharge. Sometimes, I cannot immediately open my left eye because of the dryness, it feels like it gets stuck for a while before it can open normally and comfortably. Since I have never experienced any issues with my eyesight before, I wanted to understand the diagnosis and what could be causing these symptoms. However, I booked a specialist only to be told that it was due to the weather and prolonged computer use at work. Another aspect that really concerned me was how everything seemed to revolve around insurance. I understand there are certain limitations, but it felt as though the quality of care was affected simply because I was using insurance. If patients are going to be treated differently on that basis, it raises the question of why insurance is accepted in the first place. I was told that certain medications couldn’t be prescribed because they weren’t covered, and that I would need to pay for them separately. This was repeated multiple times, even though I had already understood it the first time. I do understand the limitations of insurance, so that part is fine—but the way it was communicated felt dismissive, as if my concerns were not the priority. Overall, the entire experience felt rushed, inattentive, and careless. I left feeling unheard, uncomfortable, and honestly worse than when I arrived. This was one of the most disappointing medical experiences I’ve had.

Dr. Renu Jacob

Ophthalmologist

I’m honestly very frustrated and upset with my experience today at Prime Medical in BurJuman. I came in for an ophthalmology appointment, around 2:40pm, hoping to receive proper care for an issue with my left eye. It was my first time booking with Dr. Jacob, as the eye specialist I usually visit near my area was not available. At first, everything seemed fine when I was called in, but as the consultation started, things quickly became disappointing. While I was explaining my concern, both the doctor and the nurse kept getting distracted with paperwork. I would be in the middle of speaking, then suddenly get cut off because they were focused on something else. Then, out of nowhere, the doctor would ask another question, only for the same thing to happen again. It felt like I never had the chance to fully explain what I was experiencing. During the examination, I felt like the check was rushed and not handled with proper care. At one point, the doctor pressed or squeezed my left eye—the same eye I came in concerned about, way too hard, and it actually caused me pain. Even now, I can still feel discomfort from it and my left eye is more blurry than ever. Before leaving, I quickly mentioned this, and instead of properly addressing it, I was just given eye drops. My eye has been experiencing redness on and off, and I often wake up with a lot of eye discharge. Sometimes, I cannot immediately open my left eye because of the dryness, it feels like it gets stuck for a while before it can open normally and comfortably. Since I have never experienced any issues with my eyesight before, I wanted to understand the diagnosis and what could be causing these symptoms. However, I booked a specialist only to be told that it was due to the weather and prolonged computer use at work. Another aspect that really concerned me was how everything seemed to revolve around insurance. I understand there are certain limitations, but it felt as though the quality of care was affected simply because I was using insurance. If patients are going to be treated differently on that basis, it raises the question of why insurance is accepted in the first place. I was told that certain medications couldn’t be prescribed because they weren’t covered, and that I would need to pay for them separately. This was repeated multiple times, even though I had already understood it the first time. I do understand the limitations of insurance, so that part is fine—but the way it was communicated felt dismissive, as if my concerns were not the priority. Overall, the entire experience felt rushed, inattentive, and careless. I left feeling unheard, uncomfortable, and honestly worse than when I arrived. This was one of the most disappointing medical experiences I’ve had.

Harley Street Medical Centre - UAE

Dermatology, Audiology, + 17 more

We are deeply disappointed from the service quality of the clinic and its staff. There is no empathy for us considering we are attending for appointments on our 2 months old baby…. Appointment cancellations because doctors have other priority surgeries (even our appointment was done several weeks in advance and the cancellation comes couple of days before our meeting…. That doesn’t is an emergency). Refusal to provide ECG as clinic has to get insurance approval (we understand and respect clinic processes, but that can be do in advance and not when we are at front desk waiting with our baby) and asking us to come back another day. Personnel who performed ECG was totally unfamiliar with the process, she was nervous and not having a clear idea on how and where to stick the anodes… later she manifested she was new at the position…. So, she was not competent enough to perform the role…. Doctor (cardiologist) left the facility before the ECG was done… he has some other “task” we were told we should get the doctor’s interpretation of the ECG next day…. But the call came 5 days later…. And that call was done by a nurse saying “we need to see a pediatrician cardiologist” and not giving any detail on why? Or what was wrong with the ECG….. and she replied… “it’s doctor’s recommendation”….. I asked if doctor was aware of the bad praxis when ECG was taken and nurse said “yes”….. how does a doctor in your clinic can make a recommendation knowing the ECG was not properly done? When ECG was performed by an incompetent person? Our experience in HSMC has been a disaster. You are only concerned of getting paid instead of proving a trusted advise on the health of our new born. The only professional who has shown professionalism and empathy is Dr Chiara, we will continue attending with her, but for any other requirement, we will seek for another clinic as we don’t tolerate lack of professionalism, competency and attention on our daughter’s wellbeing

Prime Medical Center King Faisal

Dentistry, Urology, + 12 more

This was the worst and fastest medical consultation I have ever experienced. Is it reasonable for a consultation with a doctor to last less than four minutes without even performing a physical examination or taking a proper look at the patient’s condition? The way I was treated was extremely disappointing. It felt as though the doctor was in a hurry and simply wanted to end the appointment as quickly as possible. He only told me, “Go get an X-ray quickly, we’re running out of time.” I left without having the X-ray. Although I paid for the consultation, I simply walked away because all I wanted was to leave the clinic. I will never return, and I would not recommend this center to anyone. Medicine is a profession built on care, attention, and respect for patients—not rushing people through appointments without proper assessment. Patients deserve to be listened to, examined, and treated with professionalism and compassion.

Leaders Aesthetics

Cosmetic (Aesthetic) Medicine, Dermatology, + 1 more

I had an amazing experience at this clinic from start to finish. From the warm welcome at reception to the nurses and doctors, everyone was incredibly professional, kind, and welcoming. A special thank you to Dounia for her exceptional professionalism and elegant way of dealing with patients. She made the entire experience smooth and comfortable. I’m also very impressed with the work of Dr. Fouad and Dr. Namir. Every treatment I’ve had has delivered beautiful results, and my skin has improved so much. Their expertise and attention to detail truly stand out. I highly recommend this clinic to anyone looking for outstanding aesthetic care. They have definitely gained a loyal patient, and I’m looking forward to coming back for more treatments. Thank you to the entire team!

Prime Medical Center - Al Barari

General Practice, Cardiology, + 6 more

We recently completed our son's orthodontic treatment after nearly four years. A heartfelt thank you to Dr. Sanjay for his exceptional care, patience, and professionalism throughout this journey. Every visit was reassuring, and he always took the time to explain each step of the treatment. Today, our son's smile looks amazing, and the transformation has boosted his confidence. The braces treatment has truly changed his smile and made a wonderful difference in his overall appearance. We highly recommend Dr. Sanjay to anyone looking for a skilled and caring orthodontist. Thank you once again for giving our son a beautiful smile! ⭐⭐⭐⭐⭐

Prime Medical Centre Al Warqa

Ear, Nose & Throat (ENT), Cardiology, + 6 more

I had a very good experience at Prime Medical Center Al Warqa . The staff were professional, welcoming, and created a comfortable and supportive environment from the moment I arrived. A special thanks to Dr. Wasi Mirza for his excellent care and professionalism. He is very knowledgeable, kind, and takes the time to listen to his patients and explain everything clearly. His supportive attitude made me feel confident and well cared for throughout my visit. I highly recommend Prime Medical Center and Dr. Wasi Mirza to anyone looking for quality medical care. Thank you for the excellent service!

Trellis Hospital (Formerly Gargash Hospital)

Obstetrics & Gynaecology, Anaesthetics, + 13 more

I had a wonderful experience with Dr. Hina. She is a very knowledgeable, professional, and caring dermatologist who listens patiently to your concerns and explains the treatment clearly. I highly recommend Dr. Hina for anyone looking for a good dermatologist. I would also like to appreciate Ms. Terista, the beautician/laser technician. She is very professional, skilled, gentle, and makes you feel comfortable throughout the laser treatment. I am very happy with my experience and highly recommend her as well. Thank you, Dr. Hina and Ms. Terista, for the excellent care and service!

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

Yesterday and today I visited to prime Medical Al mizhar branch dr was very nice friendly very professional specially dr Ihab was very good very professional he explained me very well I was so upset with my reports he explained in detailed so big thanks and the staff nurse her năme was manisha she was so nice very polite very professional very good behavior all the time smile I was sitting there many patients was coming she was well coming coming them in nice and professional way the smile was natural on her face all the time big thanks for her keep it up good work 👍👍👍👍👏👏👏

Dr Manar Hajali

Obstetrician & Gynaecologist

Dr. Manar, no words to describe her..I feel she has all qualities that a doctor should have..The way she receive is overwhelming..Initially, i went to her with anxiety regarding my pregnancy with many questions in mind..but after approaching her, i feel very soothing as she answered all my questions and comfort me like a mother.. Receiving 5 star treatment from her..Highly recommended for every mother and women to visit her..I thankful to Dr. Manar once again, and i wish she has a very great and bright future ahead.

Dr. AbdulRahman Alvi

Radiologist

We have been through discussions about our medical condition with well explanation about outcomes. It was wonderful experience about advancing procedures with good approach. The case was well followed by dr during and after procedure and to council the patient. Moreover, with well controlled of pain management and discharge on second day. We appreciate Dr Alvi about his commitment to patient. Regards

Dr. Murtaza Najmi

ENT Surgeon

Highly recommended, he is the Best ENT doctor, he explained very well and he really did a great job, I brought my 3 sons for earwax cleaning and I am very satisfied! My husband also understood his CT scan report because of him, we went to several doctors and only Dr. Murtaza explained it very well. I will recommend him to my family and friends! Thank you Dr. Murtaza and to Precious!

Dr. Abeer Metwally Fatouh

Cardiologist

Dr Abeer has helped me sort out my problem with blood pressure, sent me for tests to make sure I don't need further intervention with a doppler result. One feels so comfortable with her. She is so approachable, caring kind and the most brilliant cardio I have ever been to. I would recommend her to anyone looking to see a cardio.

Dr Ramesan Peringeth

General Practitioner

He was very helpful atleast despite he is GP he tried his best to offer empathy and care that I didn’t receive from the ophthalmologist dept , honestly this should be looked into because this is not the first time I’m receiving this kind of bad and ill treatment from ophthalmologists dept but yesterday was the height of this

Dr. Balgis Khalil

Cosmetic Doctor

An excellent doctor—thorough, highly skilled, and exceptionally competent. She is patient, always takes the time to answer all my questions, and follows up on my progress with genuine care and attention. She is one of the best doctors I have ever been treated by, and I would never consider going to anyone else.

Dr Amal Abd Elhamed Mohamed

Obstetrician & Gynaecologist

كل الشكر والتقدير للدكتورة أمل على حسن تعاملها واهتمامها وحرصها على راحة المريضة. طبيبة تتميز بالأخلاق الرفيعة، والاستماع الجيد، والدقة في التشخيص، وتشرح كل التفاصيل بكل صبر وطمأنينة. أسأل الله أن يبارك في علمها وعملها، ويجزيها خير الجزاء، وأن يوفقها دائمًا لخدمة مرضاها بكل نجاح وتميز. 🌷