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Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

Unfortunately the experience wasn’t great this time on multiple levels, hence feel the need for writing review as we are very regular at PRIME and have been going here for years with trust. Firstly the washrooms on 3 floor and M floor were not clean at all, I had to use it multiple times because of my condition and each time it was unhygienic. Secondly, I visited the doctor for a follow up but they charged me for consultation, my appointment was within seven days which they canceled and postponed twice because of doctors unavailability and then blamed me for not coming within seven days. I expected support on this from the customer service staff atleast when we spoke to him but he also couldn’t do much. Thirdly, the sick leave we applied for was received the next day as there was some delay in getting a stamp which the nurse informed us, but the sick leave came within seven days wrong dates and employer name, even though I had given correct information. Then they were blaming me saying you need to come in the morning for sick leave because at night time the transcriptionist or system might not work! Whereas I had been there at 6:15 pm for a 6:45 pm appointment which they gave me and made me wait till 7:25pm to see the doctor! This is very disappointing experience especially after being there so many times.

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

The doctor was polite and professional during the consultation. However, despite presenting with severe lower back and pelvic pain, abnormal menstrual bleeding pattern, and recent fever and dizziness, the symptoms were described as ‘nothing unusual’. An abdominal scan was advised, but the process involved significant delays due to approval timelines and the doctor’s unavailability, with follow-up suggested after many days. Given the level of pain and symptoms, clearer guidance, urgency, or an interim management plan would have been reassuring. While I understand the need to assess sexual history for medical reasons, the way questions were asked felt personal rather than clinical. Being asked about having a boyfriend and virginity, and feeling as though my responses were doubted, was uncomfortable and stressful during an already painful consultation. A more neutral, respectful, and clinically framed approach would have helped maintain trust and comfort as a patient. I believe better communication regarding symptom severity and faster diagnostic coordination would improve patient experience.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

Very poor experience at the gynecology department counter and scanning room inside the clinic. The staff attitude was not at all satisfactory. They appear angry and pass on their work stress and busyness to patients who are only trying to ask basic questions. I understand staff may be busy, but patients are not responsible for that. We do not know clinic procedures, so asking questions is our only option. Instead of answering politely, staff react impatiently and get upset, which is not acceptable. Counters are often left unattended, and calls to the gynecology counter are never answered—I tried nearly 10 times in a week. This clinic seriously needs better patient handling and communication.

Prime Medical Center King Faisal

Urology, Cardiology, + 12 more

I am visiting your clinic often and every thing is good and the doctors and nurses aren’t very professional but I am very disappointed with the pharmacy and the staff , it took more than 45 minutes to send the request to Insurance !!! And when I asked them , they send you have to wait and you can not ask us ?!? - I can ask not to wait for very long time because there is only one person sending request when you have 7 people just giving the medication . It’s very disappointing and I will not use your pharmacy in the next visit because it’s weast of time I have to wait for submitting and then approval and then the handing over more than 2 hours , I prefer to do it from other pharmacies

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

While the staff were helpful and professional, my experience with the GP, Dr. Nilesh Trivedi, was disappointing. This is the second time I have had a similar experience with him. He appeared disinterested and unengaged, and his responses were vague and very close ended. I repeatedly had to ask the same questions to get any clarity, which left me feeling confused and unheard rather than reassured. As a patient, I expect clear communication and attentiveness, especially during a medical consultation. Unfortunately, this was lacking, and it negatively impacted my overall experience. I wanted to share this feedback honestly, as it has now happened more than once.

Dr. Mandeep Lamba

Ophthalmologist

I would like to express my sincere gratitude to Dr. Mandeep Lamba for the exceptional care I received during my recent cataract surgery. The entire experience was smooth, reassuring, and handled with remarkable professionalism. Dr. Lamba explained every step clearly, answered my questions with patience, and made me feel completely at ease throughout the process. The surgery went extremely well, and I’m truly grateful for the skill and expertise that contributed to such a positive outcome. Please extend my thanks to the entire team who supported my care. Their kindness and efficiency made a significant difference

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

I had an excellent experience with Dr. Iza Roelle at Prime Reef Mall. From the moment I walked in, she made me feel comfortable, heard, and genuinely cared for. Dr. Roelle was professional, compassionate, and extremely knowledgeable. She took the time to explain everything clearly, answered all my questions with patience, and made sure I understood each step of my care. Her warm and reassuring approach put me at ease throughout the entire visit. I highly recommend Dr. Iza Roelle to anyone seeking exceptional obstetric and gynecological care — she truly goes above and beyond for her patients!

Dr Akshatha Dinakar (Dr Disha Dinakar)

Dermatologist

Dr. Disha is one of the very few people in Dubai I trust with my skin; her opinions, diagnoses, and treatments have always been spot on. What stands out with Dr Disha is that she takes the time to understand exactly what type of results a patient is looking for. She carefully analyzes your skin and doesn't overdo her treatments. She also understands the skin types of different ethnicities, which is a huge plus in this region. She has a light hand and is open and communicative about her process. Follow-up care is also excellent. Highly professional and very recommended!

Dr. Neeha Sultana Nasir

General Practitioner

I visited your clinic and would like to express my sincere appreciation for the exceptional service I received. Your staff were courteous, supportive, and highly professional throughout my visit, which made the experience very comfortable. I would also like to especially appreciate the Doctor Neha Shaikh for her expertise, patience, and compassionate approach. She took the time to listen carefully and explained everything clearly, which I truly value. Thank you for the excellent care and dedication. Keep up the wonderful work.

Dr Yarub Group - HMRT Polyclinic

Dentistry, Oral & Maxillofacial Surgery, + 1 more

Amazing experience at the Polyclinic. From the moment I arrived, the reception team was welcoming, helpful, and very professional. The nurses were kind, caring, and attentive, making me feel comfortable and relaxed throughout my visit. Dr. Yarob is an excellent doctor — very knowledgeable about implants, gentle, and truly professional. The procedure was completely painless. The whole team works together beautifully, and you really feel cared for. Highly recommended.

Mediclinic City Hospital

Cardiology, Allergy Medicine, + 29 more

I had an excellent experience with Dr. Laila. She is extremely professional, knowledgeable, and compassionate. She took the time to listen carefully, explained everything clearly, and made me feel comfortable and confident throughout the visit. The clinic environment is welcoming and well-organized, and the overall care was outstanding. I truly appreciate her dedication and highly recommend Dr. Laila to anyone looking for exceptional medical care.

Dr. Majd Al Najjar

Dentist

الدكتور كان جدًا ممتاز في شغله، أسلوبه راقٍ ومريح ويهتم بالمريض قبل وأثناء العلاج. اشتغل عليّ بدقة واحتراف، وكان حريص يشرح لي كل خطوة قبل ما يسويها، وهذا خلاني أحس بالاطمئنان. شغله نظيف ومتقن والنتيجة كانت ممتازة، وما حسّيت بألم كبير أثناء العلاج. بصراحة دكتور متمكن وأنصح فيه لأي شخص يدور على دكتور أسنان شاطر وأمين في شغله

Dr. Lobna Sallam

Obstetrician & Gynaecologist

دكتوره لبنى افضل دكتوره ف العياده وإنسانه تتابع معايا وتطمن عليا وعلى صحتي قبل الحمل حتى الولاده وهي بتابع معاي وتحاول تقنعني بشي الي يفيدني ويفيد حملي وحتى الفجر اكلمها اسألها على شي ترد على يوم إجازتها اكلمها تجيني العياده تجيني معن ما يكون دوامها أنا أشوفها افضل دكتوره مو بس ف العياده افضل دكتوره ف الامارات كلها

Dr. Sumeet Sukhi

Ophthalmologist

Dr. Summit Sukhi is absolutely amazing. He treated my cornea problem very well and explained everything clearly. He is very kind, polite, and professional. Honestly, he is the best eye doctor at Prime Medical. Thank you so much, Dr. Summit, and thanks to the entire team for taking such good care of patients.

Dr. Leena J. Salman

Dentist

الدكتورة لينا طبيبة أسنان شاطرة جدًا وتعرف شغلها. تعاملها مريح وتهتم بالمريض من أول لحظة. ما حسّيت بإبرة التخدير نهائيًا، وخلع السن تم بسهولة رغم إن الحالة كانت صعبة شوي. كانت هادئة وتشتغل بثقة، وهذا خلاني أحس بالاطمئنان طول الوقت. تجربة جيدة وأنصح بها لأي شخص يدور على طبيبة أسنان ممتازة.

Dr Tamara AlKeileh

General Surgeon

I had laparoscopic appendectomy done by Dr.Tamara It was a great experience especially the recovery was fast and the doctor was very reassuring during follow ups. You can visit any doctor but doctor Tamara has a special humanitarian and warm touch that makes you feel safe .