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Prime Medical Centre - Burjuman Mall

Obstetrics & Gynaecology, Ear, Nose & Throat (ENT), + 6 more

I’m honestly very frustrated and upset with my experience today at Prime Medical in BurJuman. I came in for an ophthalmology appointment, around 2:40pm, hoping to receive proper care for an issue with my left eye. It was my first time booking with Dr. Jacob, as the eye specialist I usually visit near my area was not available. At first, everything seemed fine when I was called in, but as the consultation started, things quickly became disappointing. While I was explaining my concern, both the doctor and the nurse kept getting distracted with paperwork. I would be in the middle of speaking, then suddenly get cut off because they were focused on something else. Then, out of nowhere, the doctor would ask another question, only for the same thing to happen again. It felt like I never had the chance to fully explain what I was experiencing. During the examination, I felt like the check was rushed and not handled with proper care. At one point, the doctor pressed or squeezed my left eye—the same eye I came in concerned about, way too hard, and it actually caused me pain. Even now, I can still feel discomfort from it and my left eye is more blurry than ever. Before leaving, I quickly mentioned this, and instead of properly addressing it, I was just given eye drops. My eye has been experiencing redness on and off, and I often wake up with a lot of eye discharge. Sometimes, I cannot immediately open my left eye because of the dryness, it feels like it gets stuck for a while before it can open normally and comfortably. Since I have never experienced any issues with my eyesight before, I wanted to understand the diagnosis and what could be causing these symptoms. However, I booked a specialist only to be told that it was due to the weather and prolonged computer use at work. Another aspect that really concerned me was how everything seemed to revolve around insurance. I understand there are certain limitations, but it felt as though the quality of care was affected simply because I was using insurance. If patients are going to be treated differently on that basis, it raises the question of why insurance is accepted in the first place. I was told that certain medications couldn’t be prescribed because they weren’t covered, and that I would need to pay for them separately. This was repeated multiple times, even though I had already understood it the first time. I do understand the limitations of insurance, so that part is fine—but the way it was communicated felt dismissive, as if my concerns were not the priority. Overall, the entire experience felt rushed, inattentive, and careless. I left feeling unheard, uncomfortable, and honestly worse than when I arrived. This was one of the most disappointing medical experiences I’ve had.

Dr Kiran Kumar Naikoti

Orthopaedic Surgeon

After being misdiagnosed elsewhere, I was honestly worried about the condition of my finger and unsure if it would recover properly. Thankfully, I was referred to Dr. Kiran, and that completely changed everything. From the very first consultation, Dr. Kiran accurately diagnosed the actual problem that had been missed earlier and immediately put me on the right treatment plan. His expertise, attention to detail, and confidence were evident from day one. What initially felt like a serious setback turned into a smooth recovery because of his timely intervention. Beyond his medical skill, what truly stood out was the way he reassured me throughout the process. He patiently explained every step, answered all my questions, and gave me the confidence that my finger would recover well. His calm and compassionate approach made a difficult experience so much easier. I can genuinely say that Dr. Kiran came to my rescue after an incorrect diagnosis elsewhere. I'm incredibly grateful for his exceptional care and professionalism. If you're looking for an orthopedic doctor who combines outstanding expertise with genuine compassion, I couldn't recommend Dr. Kiran more highly.

Dr. Tarek Sultan

Pain Management Specialist

I had a cervical disc problem that caused severe neck pain, arm pain, and constant numbness. I tried physiotherapy first, but the results were limited, and I ultimately decided against surgery. That’s when I consulted Dr. Tarek Sultan, a pain management specialist in Dubai. He performed cervical epidural injections, and within 2–3 days, my pain and numbness had improved significantly. I was able to stop taking my pain medications and finally felt like myself again. I’m sharing this because it made such a difference for me — but everyone’s situation is different. If you’re dealing with similar symptoms, it’s worth discussing all your options, including this one, with a qualified pain management specialist who can look at your specific case. I’m very grateful for the care and expertise I received.

Leaders Aesthetics

Cosmetic (Aesthetic) Medicine, Dermatology, + 1 more

I had an amazing experience at this clinic from start to finish. From the warm welcome at reception to the nurses and doctors, everyone was incredibly professional, kind, and welcoming. A special thank you to Dounia for her exceptional professionalism and elegant way of dealing with patients. She made the entire experience smooth and comfortable. I’m also very impressed with the work of Dr. Fouad and Dr. Namir. Every treatment I’ve had has delivered beautiful results, and my skin has improved so much. Their expertise and attention to detail truly stand out. I highly recommend this clinic to anyone looking for outstanding aesthetic care. They have definitely gained a loyal patient, and I’m looking forward to coming back for more treatments. Thank you to the entire team!

Prime Hospital Garhoud

Ear, Nose & Throat (ENT), Obstetrics & Gynaecology, + 19 more

I had an excellent experience with Dr. Wadah Shaker, General Surgeon at Prime Hospital. From the first consultation through my treatment, he was highly professional, compassionate, and took the time to explain everything clearly, which gave me great confidence and peace of mind. His surgical expertise and attention to detail are truly outstanding. I also appreciate the wonderful care provided by the nursing and support staff at Prime Hospital. I highly recommend Dr. Wadah to anyone looking for a skilled, experienced, and caring general surgeon. Thank you, Dr. Wadah, for your exceptional care and dedication.

Prime Medical Centre Al Warqa

Ear, Nose & Throat (ENT), Cardiology, + 6 more

I had a very good experience at Prime Medical Center Al Warqa . The staff were professional, welcoming, and created a comfortable and supportive environment from the moment I arrived. A special thanks to Dr. Wasi Mirza for his excellent care and professionalism. He is very knowledgeable, kind, and takes the time to listen to his patients and explain everything clearly. His supportive attitude made me feel confident and well cared for throughout my visit. I highly recommend Prime Medical Center and Dr. Wasi Mirza to anyone looking for quality medical care. Thank you for the excellent service!

Dr Sanjay Bhat

Urologist

My visit to Dr. Bhat was a very comforting and an extremely good experience, starting from reception, his nurse Ed, the doctor himself and Vinoth who did US. Dr. was attentive, he was very detailed, and he addressed all my questions and took good care of me. Ed was super helpful. They did a couple of processes and were to my satisfaction. There is room for improvement on the insurance approval thing because, in my situation, there was no need for insurance approval because I was very much within the limit. The staff attending the insurance matter could have been much more attentive.

Trellis Hospital (Formerly Gargash Hospital)

Obstetrics & Gynaecology, Anaesthetics, + 13 more

I had a wonderful experience with Dr. Hina. She is a very knowledgeable, professional, and caring dermatologist who listens patiently to your concerns and explains the treatment clearly. I highly recommend Dr. Hina for anyone looking for a good dermatologist. I would also like to appreciate Ms. Terista, the beautician/laser technician. She is very professional, skilled, gentle, and makes you feel comfortable throughout the laser treatment. I am very happy with my experience and highly recommend her as well. Thank you, Dr. Hina and Ms. Terista, for the excellent care and service!

Prime Medical Center - Deira @Reef Mall

Obstetrics & Gynaecology, Gastroenterology, + 18 more

Lately I was having sudden uos and downs on my health like being fatigued exhausted, often having headaches migraine attack. So, I chose Dr. Joal upon my visit for my concern of health. He explained so well why it happens and ask me to go for some test to make sure why it’s happening however Ihank God all my reports as good. My overall health is well. Would like to thank Dr. Joal. Very polite well experienced doctor. Overall my experience from reception, blood tests, pressure checks cashiers all were very polite and helpful. Thankyou Prime.

Dr. Shoukath Ali

Dentist

I highly recommend Dr. Shoukath Ali to anyone looking for a skilled, honest, and caring dentist. He takes the time to explain every treatment in detail, making patients feel comfortable and confident throughout the process. His gentle approach, extensive experience, and attention to detail truly set him apart. The clinic is modern, spotless, and equipped with advanced technology, while the entire team is friendly and professional. Thank you, Dr. Shoukath Ali, for providing exceptional dental care.

Dr Fatima Al Shalabi

Obstetrician & Gynaecologist

Dr. Fatima Al Shalabi is an outstanding doctor. She is highly professional, knowledgeable, and genuinely caring. She took the time to listen to all my concerns, explained everything clearly, and made me feel comfortable throughout my visit. The care I received exceeded my expectations, and I truly appreciate her kindness and dedication. I highly recommend Dr. Fatima to anyone looking for excellent medical care. Thank you for such a wonderful experience!

Prime Medical Center - Oasis Mall

Dentistry, Cardiology, + 14 more

I had an excellent experience with Dr. Abitha Banu at Prime Medical Centre. She was professional, patient, and took the time to explain every step of the treatment, which made me feel comfortable and at ease. Her gentle approach and attention to detail were truly impressive. The entire visit was smooth, and the staff were friendly and welcoming. I highly recommend Dr. Abitha Banu to anyone looking for a skilled and caring dentist.

Advanced Care Oncology Center

Imaging (Scans), Oncology

From the entrance till you reach inside ,all team are the best , warm welcoming with a smile always ,very helpful and kind i will try to name them all and hope not forget anyone all team reception insurance cafiteria doctors secretaries, treatment team specially, abigael, annabelle,farhana, catherine, kristy, faith, jeanne, hima and aicha,thank you all and hope I didn't forget anyone you are the best god bless you

Dr. Tharwat Bakr

Dermatologist

Dr Tharwat is One of the best dermatologists I have ever met. Very professional, knowledgeable, and took the time to listen to all my concerns. The treatment and advice provided were excellent, and I felt comfortable and well cared for throughout the appointment. I highly recommend this dermatologist to anyone looking for expert care and outstanding service Thanks a lot TAHANI 😊.

Dr. Khadija Abdool Abdelbary

Paediatrician

Dr. Khadija is an exceptional pediatrician. She is incredibly dedicated, responsive, and always ready to help whenever I need her. Her replies are almost instantaneous, which brings me so much reassurance. Her support has been truly invaluable, and I am deeply grateful for her kindness, professionalism, and unwavering commitment. Thank you so much , Dr. Khadija.

Dr Amal Abd Elhamed Mohamed

Obstetrician & Gynaecologist

كل الشكر والتقدير للدكتورة أمل على حسن تعاملها واهتمامها وحرصها على راحة المريضة. طبيبة تتميز بالأخلاق الرفيعة، والاستماع الجيد، والدقة في التشخيص، وتشرح كل التفاصيل بكل صبر وطمأنينة. أسأل الله أن يبارك في علمها وعملها، ويجزيها خير الجزاء، وأن يوفقها دائمًا لخدمة مرضاها بكل نجاح وتميز. 🌷