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Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Please keep in mind that my rating has nothing to do with the staff and doctors that attained to me during my visit. My bad experience was after my visit, I paid for my sick leave which usually take less than 5mins to receive once you’ve made the payment to MOHAP. Once I left the hospital I waited till the evening around 6pm I call the customer service the Asian guy ( Indian) who picked my called told me it takes 24hr and he seems not wanting to assist, once I told him that I often apply it by myself and told him about the time frame he said he will check with the clinic and get back to me. Came back to me and repeated himself and I did the same, the he didn’t have anything else to say but to transfer me to the clinic. Fast forward to the clinic I spoke their supervisor on duty VERY UNPROFESSIONAL sanja or sajav… I forgot her name too she told me it takes 24hr and the guys at the clinic already informed it takes 24hr, I told her I often apply it by myself and it doesn’t take that long and she told me it has been apply they are just waiting to receive it. I told her she was wrong with MOHAP once the payment is received you instantly receive a notification has been approved then your sick leave follow. She told me she has to check with the nurse, I told her it’s not the nurse applying for the sick leave you’ve a particular staff that does that. Then I knew something wasn’t right, I told her if it has been applied send me the Application Number I’ll verify it on my end she said she doesn’t hav access to it she will ask and get back to me. I waited for and hour and I decided to go to the clinic. On arrival to the clinic I met Mosiz very nice guy and always assist me and my family, I explained to him the situation and he came back to saying wait 5mins you’ll get your sick leave. And guess what they had not applied for it as i thought, mind you my state Dr Avinesh said I need to have a bed rest not to strained my thigh and I had to come all the way to the clinic just for them to apply a sick leave I had paid since morning. If that supervisor was professional she would have just been honest with me and I would have known what to say to my company once they asked for the sick leave. But she thought she is so smart. I’m really pissed and disappointed.

Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

I am writing to express my disappointment with the service I received at the lab during my recent visit. I was informed that I would need to wait approximately 30 minutes, as I would be accommodated in between scheduled appointments. I understood this and agreed to wait. However, I ended up waiting for almost two hours while experiencing significant pain in my lower abdomen, which was the reason for my clinic visit. During this time, I was instructed to drink a large amount of water and continued waiting in discomfort. Despite the staff being aware that I was in pain and seeing my condition, I was repeatedly ignored and not given any updates or assistance. I understand that clinics can be busy, but waiting for such an extended period while in pain, without proper communication or consideration, was very distressing. I am extremely disappointed with the level of care and service provided. I hope this feedback will be taken seriously and used to improve patient care in the future.

Prime Medical Center King Faisal

Urology, Cardiology, + 12 more

Very badly organised prime medical center which i have visited. The staff in the reception tries to teach you when you tell any complaint. No nurse at the doctor’s room to inform whose turn is next. Afterall when everyone is waiting, some random person will come from nowhere and go inside the room. When you ask about it, they say priority appointment. But when we ask what is priority appointment nonody knows. Very badly organised. And reception staff also not polite enough to explain things properly. And regarding appointment, i had appointment which was booked in the application and when i came to the reception it was not there and i think they removed and was asking for message which i didnt receive. I had to booked one appointment for future just to show him that we normally dont receive any message when we book appointment in the app. Very bad experience from this branch.

Dr. Elie Al Ahmar

Obstetrician & Gynaecologist

I am deeply grateful for the care I received from Dr. Elie Al Ahmar. From the very first consultation through surgery and follow-up, he was extremely professional, calm, and genuinely kind. He took the time to explain everything clearly, answered all my questions with patience and made me feel reassured and safe at every step, especially during what was my first surgery. Even when difficult decisions had to be made during the procedure, his approach was thoughtful, transparent, and always focused on my long-term health. The surgery was successful, the follow-up was attentive, and his human touch made a stressful experience much easier to go through. I truly felt I was in very capable and caring hands. I will always be thankful not only for his medical expertise, but for the peace of mind and trust he gave me during a very vulnerable moment.

Dr. Arlene Cooke

Psychologist

Dr Arlene is truly amazing. I don’t quite have the words to describe the positive impact she has had on my life over the past year. From our very first session, she was approachable, understanding, and professional, creating a safe environment where I felt comfortable sharing my most difficult thoughts and emotions. Building rapport with her felt natural. I especially appreciate how she explains the 'why' behind our work, outlining the path ahead whenever she assigns tasks. Her clinical competence is evident; she provided me with an accurate diagnosis early on and guided me through the next steps, including medical referrals. Even while I was traveling, she remained flexible, fitting me into her busy schedule via Zoom. I highly recommend her to anyone navigating anxiety, depression, or emotional regulation.

Advanced Care Oncology Center

Imaging (Scans), Oncology

would like to express my sincere appreciation to the radiation oncologist Head of the Oncology Department Dr Ismail ghorbel for the outstanding leadership, medical expertise, and compassionate care provided throughout my treatment journey. Your professionalism, clear communication, and dedication to patient-centered care truly made a the journey much more manageable and reassuring. I would also like to extend my heartfelt thanks to the nurses and all staff members at the oncology center. Their professionalism, punctuality, kindness, and constant support never went unnoticed. Every interaction was handled with respect, empathy, and efficiency, creating a safe and comforting environment for patients

Harley Street Medical Centre - UAE

Dermatology, Audiology, + 17 more

I was made to wait for about an hour and I had to pay AED 800 + medicine for a 5 minute consultation with the dentist after being redirected by the ENT specialist because they didn’t think that my ear pain was due to infection but rather due to something related to my jaw. The dentist suggested I get a mouth guard, which would have been another AED 2500 out of pocket, to which I said I would get back to them after talking to insurance. All in all, I came back from the hospital with just pain medication which was not covered by my insurance and no solution for my hurting ear. Will not be coming back. All staff however were very polite and helpful.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

I would like to express my deepest and most heartfelt gratitude to Dr. Falahunisa Shaikh for the exceptional care, dedication, and support she provided throughout my pregnancy and delivery. Her remarkable expertise, confidence, and calm reassurance made all the difference and played a vital role in helping me achieve a safe and successful normal delivery. I am truly grateful for her professionalism, compassion, and genuine commitment to her patients. I wholeheartedly recommend Dr. Falahunisa Shaikh to anyone seeking a highly skilled, caring, and trustworthy gynaecologist.

Dr Shouku Dental & Implant Clinic

Dentistry

I’ve had an amazing experience with dr shouku. He’s very committed to his work, which is clearly visible in the service provided. Dr. Shouku is the only person I would blindly trust with my teeth. The staff is also very friendly and welcoming. I would definitely recommend the clinic and Dr. Shouku. I plan on getting Invisalign done by him and so far I’ve had my Invisalign consultation, where I was shown what my teeth would realistically look like after the procedure using the itero machine. He customized the results to make it my dream smile and to make my dream a reality.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

I am extremely grateful to Prime Medical Hospital for the excellent care I received during the birth of my baby. From admission to discharge, the entire experience was handled with professionalism, compassion, and efficiency. The doctors, nurses, and support staff were incredibly kind, attentive, and supportive, making me feel safe and well cared for at every step. Thank you to the whole Prime Medical Hospital team for making my childbirth experience positive and memorable.

Dr. Dana Albayed

Dentist

I recently visited Dr. Dana for dental treatment, and she proved to be a highly competent professional who guided me clearly through every procedure. The clinic’s staff and facilities exceeded expectations and were well above standard. Thank you!

Dr Sameh Fahmy

Dermatologist

اول موعد لي مع الدكتور كنت متخوفه لانه اول مره معاه، وكانت في وحده من مريضاته موجوده في غرفه الانتظار، واااايد مدحت شغله، وفعلا ممتاز الدكتور ويعدني اتابع معاه جلسات لعلاج تساقط الشعر وبوافيكم ان شاء الله بالنتيجه بعد 6 اشهر… اشكركم جزيل الشكر

Dr. Ahmed Daabis

Neurologist

Dr. Daabis is exceptional! He took the time to explain everything thoroughly and made sure I understood my condition and treatment options. His expertise and caring approach truly made a difference in my experience. Highly recommend!

Dr. Miguel Ley Nacher

Neurologist

Right from the first visit I felt I was in safe hands. Dr. Miguel explained everything to me with so many details and patience. A true professional and knowledgeable doctor. Highly recommended and may God bless him. Thank you

Dr. Murtaza Najmi

ENT Surgeon

I’ve been seeing Dr. Murtaza for over 6 years and trust him completely. He’s kind, calm, and genuinely caring, and always makes you feel heard and reassured. A truly wonderful ENT doctor whom I’m very grateful for.

Dr. Ammar Allouni

Plastic Surgeon

أتقدم بخالص الشكر والتقدير للدكتور القدير الدكتور عمار ، على جهوده الكبيرة ومهارته العالية في إجراء العملية الجراحية. شكراً لإنسانيتك واحترافيتك التي جعلتني أشعر بالأمان، وجزاك الله خيراً على ما بذلته من جهد