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Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

The consultation was quick and meaningful which i prefer. But the waiting process was dreadful, disappointing, and frustrating. I hope the booking process for telehealth consultation would see improvement. I had prior commitment scheduled at 12 pm yesterday. That is why I could not visit the clinic for a face to face check up. Booked my telehealth consultation at 11am yesterday (enought time till 12pm), had the confirmation a day before thru an IVR call, received the text confirmation as well for an 11 am telehealth consultation. Got ready and waited since 10:45am. Did not get any update till 11:15. Had to call several times to check for my booking. I was informed twice to wait for 5-10 mins to get the call. Finally got registered at 11:38 am (which was very late), again with a confirmed booking at 11am. Still i did not get a call. The clinic called me at 12:20 to inform that Doctor will talk to me after few minutes. As per the Nurse from the clinic, reception was informed to register all telehealth consultation from 8am yesterday. But again I was only registered at 11:38 am. Finally able to get the call from the Doctor at 12:25 pm. Again the telehealth consultation was confirmed at 11am. Had to adjust all prior commitments just because the scheduled telehealth at 11am was not followed and was actually delayed for more than 1 hour which is not acceptable at all. 15 to 20 min delayed, i can understand given the tight schedule at the clinic, but 1 hour and 25min is just too much i think just because i was not registered on time.

Prime Medical Center - Motor City

Cardiology, Dermatology, + 6 more

Dr. Nazia is very calm, attentive, and always listens carefully to my concerns. She provides suitable and effective medication, and I truly appreciate her professional and compassionate approach. However, I have faced repeated issues with Nurse Prianka during my past visits. On multiple occasions, she informed me that she would call me back, but she never did. Once, I even contacted the call center, and they forwarded my message to her, yet I still did not receive a call. When I visited the clinic the next day and asked why she had not called, she did not respond properly to my question. Recently, Dr. Nazia prescribed injections for me, which were approved by my medical insurance. However, Nurse Prianka informed me that I would need to pay AED 150 per visit for the drip administration, and since I need to visit three times, the total amount would be AED 450. This is financially difficult for me. I already have the injections with me, but I cannot afford to pay AED 450 for the administration. I kindly request the management to look into this matter and provide clarification and support. Thank you.

Dr Charles Bain

Plastic Surgeon

An absolute pleasure to know Dr Charles and have been lucky enough to have his incredible support and care during my recent surgery. Dr Charles is extremely passionate about obtaining the best results; we spent ample time/appointments discussing alternative options, all elements of the procedure, recovery and proper aftercare. I went into surgery feeling very well informed and looked after. I believe Dr Charles goes the extra mile: contacting other medical professionals involved on the ward to ensure adequate post surgical inpatient care and constantly taking the time to listen and understand any needs and concerns. Dr Charles’s cosmetic practice out of Mediclinic also offers the reassurance of a major hospital and established inpatient care/supporting physicians. A hugely talented surgeon and such a lovely man, thank you Charles, I am so grateful for your kindness and care, and for such amazing surgical results.

Dr. Hristo Grancharov

Orthopaedic Surgeon

For the first time in many years, I felt truly heard as a patient. I came in with a condition I’ve had since childhood — something I’ve learned to live with, but never fully understood. This is the first doctor who took the time to thoughtfully explain what might actually be happening in my body and why. with clarity, patience, and genuine care. He was kind and respectful, but beyond that, he was present. He didn’t treat my case as something to close and move on from. He showed sincere interest in continuing to investigate and follow up, which is rare. In my experience, many doctors stop at the surface. I arrived at Healthpoint feeling disappointed after a previous clinic visit, with very little expectation. I’m leaving reminded that medicine, at its best, is profoundly human. We are not machines — and the way we are treated matters. I’m truly grateful for the care I received.

Dr Varsha Ojha

Obstetrician & Gynaecologist

I had a high-risk pregnancy due to multiple fibroids, and naturally, I was very anxious throughout my journey. However, Dr. Varsha handled my case with exceptional care and confidence. She was always calm, reassuring, and took the time to explain everything clearly, which gave me immense peace of mind. Thanks to her expertise and guidance, everything went smoothly, and I delivered safely without any complications. I’m truly grateful for her support and highly recommend Dr. Varsha to anyone, especially those going through high-risk pregnancies. She is not only an excellent doctor but also a very compassionate one. Because of her, I hold my baby safely in my arms today. She will always have a special place in my heart.

Dr. Carmelo Barbaccia

ENT Surgeon

After a rather unsettling diagnosis of papillary carcinoma in my Thyroid, my GP referred me to Dr Carmelo and I feel so lucky that he did. Dr Carmelo has a wonderful, calm manner with his patients and goes out of his way to patiently explain all options and procedures. He and his PA Maria were always available to answer any questions and concerns. My appointments were unhurried, on time and everything explained without confusing jargon. I had a full thyroid removal, and the procedure and recovery are fantastic. My scar is hardly noticeable even after a week. If you are ever in the position of needing thyroid surgery, then I highly recommend Dr Carmelo. He truly is an expert in this field of medicine.

Saudi German Hospital Sharjah

Anaesthetics, Cardiology, + 6 more

I had a wonderful experience with Dr. Fadia. She is extremely professional, knowledgeable, and very kind. From the first consultation, she made me feel comfortable and listened carefully to all my concerns. She explained everything clearly and answered all my questions with patience, which gave me great confidence and peace of mind. My follow-up after the surgery was smooth, and she was very supportive throughout the whole process. I truly appreciate her care and dedication. I highly recommend Dr. Fadia to anyone looking for a skilled and compassionate doctor. Thank you, Dr. Fadia, for your excellent care and professionalism. 🌷

Advanced Care Oncology Center

Imaging (Scans), Oncology

I am truly grateful for the care and support I received at the Advance Care oncology center. From the nurses and all the staff, everyone has been incredibly friendly, kind, and professional. They always make me feel comfortable, heard, and well taken care of during every visit. The team explains everything clearly and treats patients with compassion and respect, which makes a big difference during such a challenging time. The environment is clean, organized, and welcoming. Thank you to the entire oncology team for your dedication and genuine care. You are truly making a difference in the lives of your patients.

Dr. Mawada Barakat Elmagboul

Dermatologist

It was amazing and so impress result for my melasma treatment by Dr Mawada. I went few places to get treatment but agter ine year plus i found such a sweet and very dincere doctor . She reaaly check in and out before starting any procedure and get to know about our body and routine and we get melasma. I never experience this begore . The stuff who assisting the Doctor is very kind and nice and comfort us all the time while doing provedure. I am do lucky to meet Dr Mawada snd i am very happy to see the result sliwly by sliwly .

Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

I am extremely grateful to Dr Wasi who has been consistently supportive and thorough in managing my health, especially my thyroid care. He takes the time to listen carefully, explains everything clearly, and ensures I feel reassured after every consultation. For any fever or flu, he is always our go-to doctor. His balanced, evidence-based approach and genuine care make a real difference. I truly appreciate his dedication and would highly recommend him to anyone looking for a compassionate and knowledgeable doctor.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I wanted 3 ours , and they told me that the doctor will come at 3 pm and it was wrong she came at 4 pm , so I came at 3 and had to what till almost 6pm till I could see the doctor, and the other thing is that the nurse was asking my to be ready my sergyry although I don't have a surgery , and there no ladies in reception they where 3 nurses and a man nurse .. and then they disappear then I had to go to the managernofnyhe clinic... This is not clinic this is mess totally mess.

Prime Medical Center King Faisal

Urology, Cardiology, + 12 more

Dr.prathiban is good doctor professionaly and by behavior also, as I had fever he referred me to Dr.vallarmathi same facility I was waiting for approximately above 1 hours, she doesn't have Q system she entertain whoever she likes and for one patient waiting time approximately she is taking half hours, I don't understand for one or two patient ok I observed it was same case, how a patient with fever wait so long, I just returned back with out treatment with her.

Dr. Moayad Jabr

Dentist

Dr. Moayad Jabr is my orthodontist for years and my experience has always been very positive. He is professional, patient, and explains every step clearly before starting any procedure. He makes sure I feel comfortable during appointments and always answers my questions. The clinic is organized and appointments run on time. I’m happy with the progress of my treatment so far and would definitely recommend him.

Prime Medical Center Sheikh Zayed Road

Dentistry, Cardiology, + 14 more

My recent visit was to Dr. Swetha Jadapalli who is extremely professional, kind, and made the entire visit comfortable. She explained everything clearly and patiently, which really put me at ease. Dr. Jadapalli has a calm and reassuring manner that makes a big difference to a patient. I have been visiting Doctor for many years at Prime Medical Sheikh Zayed branch.

Dr. Lekha Kapoor

ENT Surgeon

She’s accessible, friendly, patient, and talks you through the entire matter. And she knows her stuff! I’ve had vertigo for 29 years… it was annoying. Dr. Lekha Kapoor and her assistant diagnosed it and fixed it in one session (no excessive scans and tests, no wasting time… they used what’s called the Epley Maneuver). Dr. Lekha is also treating my son’s tinnitus.

Dr Zaynab Fataih

General Practitioner

Dr Zaynab was extremely professional, kind, and attentive during my visit. She listened carefully to my concerns and explained everything in a way that was easy to understand. I felt comfortable and well cared for throughout the appointment. I highly recommend her to anyone looking for a knowledgeable and compassionate doctor.”