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Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

I booked an orthopedic appointment by phone for my son after he injured his leg. After a long wait at registration, I was informed that my insurance does not cover this specific orthopedic doctor, even though my insurance is covered at this medical center and covers all other doctors. I was later told that the issue is that the doctor is new and his insurance paperwork is not yet completed. This is an internal administrative issue and should not affect patients. The doctor is actively working at the medical center and seeing patients, yet my son was refused consultation unless I paid cash. No one informed me of this issue during the phone booking. The staff’s attitude was unprofessional, unhelpful, and lacked basic courtesy or apology, despite my son being on a wheelchair and in need of urgent orthopedic care. Even after being seen by a Family Medicine doctor and advised to consult an orthopedic specialist, registration still refused to allow access to the orthopedic doctor for the same reason. This experience shows poor communication, mismanagement, and lack of patient care, and caused significant stress and inconvenience. I am extremely dissatisfied and expect this matter to be addressed to prevent it from happening again.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

We have been visiting Dr Anil Kumar for over a year now & have always had a good overall experience. That said this feedback is not any Reflection on Dr Anil but of the other staff we encountered. Firstly at Registration Nibras & Abdul could not find our Sukoon Insurance on our UAE ID despite our insurance been renewed till 31Dec2026, after waiting for about 45 minutes eventually resolved by Riaz. Then we went to get Our Parameters checked where we encountered a very rude, unprofessional, unpleasant Nurse Laxmi who kept speaking derogatory in her Language about Me & My Husband whilst checking Our Blood Pressure etc. She has No Compassion or any Reassuring Qualities that a Nurse should have. She was downright Rude & she should not be dealing with Patients. We were appalled by her behavior & service received by this Nurse who shouldn’t be this Noble Profession. She does not have any integrity, ethics or morals of a Nurse & this reflects very badly on Prime Hospital. After this horrible experience If we do come back to your Hospital it will be because of a Good Dr like Anil Kumar. We would appreciate if the Management would sincerely adress Our Concerns with the relevant Staff.

Prime Medical Center Sheikh Zayed Road

Cardiology, Clinical Pathology, + 14 more

My OB Gyne doctor is ok but there’s really an issue with the waiting time and they are not following the scheduled appointment. I waited for a long time just to get checked. I arrived on time for my 8:20 PM appointment but the nurse let me in after 9PM and when it was my turn they were all in a hurry as it was probably near the closing time. Many times I have visited for my checkup and I always wait for a minimum of 30 minutes past my scheduled appointment which is ridiculous. What is the point of booking in advance if they are not going to follow the timing. I come on time for my appointment but I always get frustrated from waiting long time. I am pregnant and it stresses me out. Hoping to see some improvement when it comes to managing patient’s schedule especially they are dealing with pregnant women.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I recently visited Prime Medical for an emergency consultation for severe migraine and was attended by Dr. Shipra. From a clinical standpoint, her approach was thorough, well-structured, and highly professional. She demonstrated strong diagnostic acumen, promptly assessed the condition, and initiated appropriate management without delay. Throughout the process, she maintained clear and precise communication, ensuring that all necessary interventions were carried out efficiently. Her calm demeanor under pressure and adherence to sound clinical judgment were particularly reassuring in an emergency setting. I sincerely appreciate the quality of care provided and would confidently recommend Dr. Shipra for her clinical competence, professionalism, and patient-centered approach.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

This is the first time we experiencing very bad customer service from Prime, not a delay, not caring the patients, not considering the value of time for any patient. the consultation itself taken time, after that we had to wait for more than 45 minutes till nobody came to give the nebulization for my daughter, I had to leave the clinic without taking treatment. The nurse mentioned you go and tell the reception not register more customers as there is crowd, which they are not able to manage. They are not well-versed to how to handle the crowd and provide customer service, better you change the nurses who are not good enough to handle the crowd, or you manage the appointments the way they can manage.

Advanced Care Oncology Center

Imaging (Scans), Oncology

This is the second time that we visited Advanced Care Oncology Center for a PET Scan for my wife. Our experience has been extremely good in both occasions. While all the team members at Advanced Care Oncology Center have been extraordinarily kind and supportive (from walking into the facility to registration to medical support etc.), I must mention Ms Liz who made us feel comfortable and relaxed. Above all, I had the opportunity of meeting Mr Basheer (Managing Director) of Advanced Care Oncology Center. He is an outstanding gentleman. His warmth and kindness is exemplary. I pray to the Ever Merciful Almighty that He may bless Mr Basheer and the full team at Advanced Care oncology Center 💕

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

The experience at the primary medical center today was not satisfactory. We waited for over an hour for approval for my wife’s blood test, but the approval never came. As a result, our time was wasted. When we approached the staff, they attempted to contact the concerned department via a landline for approval; however, there was no response, as no one answered the calls. I also tried calling multiple times without success. Ultimately, the entire visit was spent waiting for medical approval, making the overall experience disappointing

Dr Sulaiman Al Habib Hospital

Acute Pain, Allergy Medicine, + 49 more

I had a really good experience at Dr. Sulaiman Al Habib Hospital. The hospital is very clean, well-organised, and everything from registration to consultation was smooth and efficient. I was seen by Dr. Khashayar Ghiassi, who was calm, professional, and took the time to listen and explain everything clearly, which made me feel very comfortable and reassured. Overall, a great experience and I’d definitely recommend both the hospital and the doctor!!!

Dr Mir Awais Talpur

General Practitioner

Dr. Mir is warm, friendly, and very approachable, which immediately puts you at ease. He listens carefully, takes the time to understand the concerns, and never makes you feel rushed. Unlike many doctors, Dr. Mir does not push unnecessary medicines or tests. His approach feels thoughtful, balanced, and genuinely focused on what is best for the patient. Highly recommended for anyone looking for a doctor who listens and cares.

Dr. Usha Kiran Talakere

Obstetrician & Gynaecologist

I had an sucessful open mayomectomy with dr Usha. I am very greatful for the care i received throughout my journey. She clearly explained the procedure and risks, which helped ease my anxiety going into surgery. She is very skilled and compassionate surgeon. I would highly recommend Dr. Usha especially for patients with complex fiberoid cases who want a surgeon who is both knowledgeable and reassuring.

Dr. Satendra Kumar Multani

Endocrinologist

Dr. Satendra is always very approachable and very professional in giving medical and personal advice in helping you cope up with your condition. He's been my Doctor for almost 10yrs and very grateful that I met him. I remembered there was a time that there's shortage on the medicine and he arranged by himself to where I can get it. Really thankful and Kudos for a Job Well Done 👍✅

Dr. Noureddin Hussein

Dentist

Thank you so much, Doc, for the excellent work on my filling. It honestly feels like my tooth is brand new again—just like my original tooth. I truly appreciate your skill and attention to detail. Thank you for your excellent craftsmanship.

Dr. Mandeep Lamba

Ophthalmologist

Very professional calm and explaining all procedures to put patient at ease. Follow up appointments are scheduled automatically and results are explained and advised in a very patient and kind manner

Dr. Razan Hamo

Obstetrician & Gynaecologist

Dr.Razan is amazing. Very kind and fully support. W we can judge because it’s 2nd time delivery in Dubai. Ms. Sounds always help with big smile so she also has to be admired.

Dr. Neeha Sultana Nasir

General Practitioner

Dr. Neeha is one of the best doctors in prime. Her diagnosis is perfect and she has great soft skills and patience to listen to her patients and understand thier situation.

Dr. Pavithra V Reddy

Internal Medicine Doctor

Always Positive and Welcoming making the clinic visit like entering your own safe place. Dr Pavithra is the best and her professionalism must be recognized everyday.