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Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

I went to the clinic Wednesday night after work as I was having trouble breathing, colds, headaches and had some chest pain that day and numbness on the gums. Doctor did some tests but before the results even arrived he said probably iron deficiency and B12 deficiency. Something about gastrtitis and allergies. He prescribed meds for gastritis, allergies, and then paracetamol. Told me to come back Friday to discuss test results since he’s not working on Thursday. Thursday morning, I woke up worse than the day before and had to take a sick leave. Thursday was when the results came but still no diagnosis from the doctor. I came back Friday as he asked. He said iron deficiency hence the iron supplements and also mild bronchitis but no need for antibiotics just cough syrup. When I asked for a sick leave certificate he said he can’t give one for Thursday, only Friday. Does that make sense?! He knew I was sick Wednesday night. That’s when I did the tests. He can confirm I’m still ill Friday. What do you think I was doing Thursday?!? Pilates?!? Of course, I was sick then! And he’s the one that told me not to come Thursday. Not even the end of it. He also did not discuss anything about the gastritis or the B12 deficiency he mentioned. No explanation. Worse still, the sick leave certificate that I had to pay AED 80 for does not mention the mild anemia and mild bronchitis even though he has prescription for them! The sick certificate only says common cold and cough! Ridiculous. And when I brought this up to nurse and reception— no help whatsoever.

Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

I booked an orthopedic appointment by phone for my son after he injured his leg. After a long wait at registration, I was informed that my insurance does not cover this specific orthopedic doctor, even though my insurance is covered at this medical center and covers all other doctors. I was later told that the issue is that the doctor is new and his insurance paperwork is not yet completed. This is an internal administrative issue and should not affect patients. The doctor is actively working at the medical center and seeing patients, yet my son was refused consultation unless I paid cash. No one informed me of this issue during the phone booking. The staff’s attitude was unprofessional, unhelpful, and lacked basic courtesy or apology, despite my son being on a wheelchair and in need of urgent orthopedic care. Even after being seen by a Family Medicine doctor and advised to consult an orthopedic specialist, registration still refused to allow access to the orthopedic doctor for the same reason. This experience shows poor communication, mismanagement, and lack of patient care, and caused significant stress and inconvenience. I am extremely dissatisfied and expect this matter to be addressed to prevent it from happening again.

Prime Medical Center Sheikh Zayed Road

Cardiology, Clinical Pathology, + 14 more

My OB Gyne doctor is ok but there’s really an issue with the waiting time and they are not following the scheduled appointment. I waited for a long time just to get checked. I arrived on time for my 8:20 PM appointment but the nurse let me in after 9PM and when it was my turn they were all in a hurry as it was probably near the closing time. Many times I have visited for my checkup and I always wait for a minimum of 30 minutes past my scheduled appointment which is ridiculous. What is the point of booking in advance if they are not going to follow the timing. I come on time for my appointment but I always get frustrated from waiting long time. I am pregnant and it stresses me out. Hoping to see some improvement when it comes to managing patient’s schedule especially they are dealing with pregnant women.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

This is the first time we experiencing very bad customer service from Prime, not a delay, not caring the patients, not considering the value of time for any patient. the consultation itself taken time, after that we had to wait for more than 45 minutes till nobody came to give the nebulization for my daughter, I had to leave the clinic without taking treatment. The nurse mentioned you go and tell the reception not register more customers as there is crowd, which they are not able to manage. They are not well-versed to how to handle the crowd and provide customer service, better you change the nurses who are not good enough to handle the crowd, or you manage the appointments the way they can manage.

First Psychiatry Clinic

Psychology, Psychiatry

I want to say thank you from my heart. Today I was in a very bad situation and feeling a lot of anxiety and stress. I also don’t have money, but when I called you and asked for help, you were kind to me and you helped me. You did not say no. Your kindness made me cry because it reminded me that there are still good people in this life. Your help today really meant a lot to me, and it came at a very important moment. I am truly grateful for your support and understanding. Thank you so much for everything you did for me. May Allah bless you all for your kindness and compassion. With sincere thanks

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

Dr. Denisse is a well-rounded professional doctor. He discussed matters with my health and laboratory results very well, in such a level that I am fully understand it. This doctor is very compassionate to all her patients you can fell him during every conversation. He speaks clear enough and he entertainment my questions and clarification. He don't felt hurry even though there is a lot of patients queue he will ensure that your time visiting him is make you comfortable despite of sickness. I visit some Filipino doctor but I can fully attest that Dr.Denisse is best.

Dr. Daria Fedorenko

Obstetrician & Gynaecologist

I would like to express my sincere gratitude to Doctor Daria, a gynecologist, for her high level of professionalism, attentive attitude, and sensitivity. From the very first appointment, one can feel care, tact, and a genuine desire to help. Doctor Daria explains all stages of examination and treatment in detail, carefully answers questions, and creates a calm, trusting atmosphere. It is very valuable to meet a specialist who combines a high level of professionalism with humanity and respect for the patient. Many thanks and sincere recommendations.

Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

Dr. Hussein is a highly professional and respectful physician. He demonstrates excellent communication skills, listens carefully to patients, and explains medical information clearly and thoroughly. His calm and attentive approach helps patients feel comfortable and reassured during consultations. He shows strong dedication to patient care and maintains a high standard of professionalism at all times. Overall, Dr. Hussein is a reliable and trustworthy doctor, and I highly recommend him based on my experience.

Eastman's Smile Solutions Dental Clinic

Dentistry

We have been coming to this location for past four years and I can’t say enough positive things about this clinic! The staff is very kind and attentive! Huge shoutout to our favourite dentist Dr. saba, that knows how to make my 7 year old actually excited about dentist. Me and my husband have been her patients as well and she is very gentle and knowledgeable. I enjoy coming to see her every time. I have sent so many friends and family to this clinic and will always vouch for them!

Dr. Rehab Omer Yassin

Dermatologist

Dr. Rehab is by far my favorite dermatologist. She is highly skilled, professional, and very attentive. She understands the case quickly by truly listening to the patient, which makes a huge difference. After struggling with long term acne and skin issues, she was the only doctor who was able to help me and achieve real results. I highly recommend her to anyone looking for a dermatologist who genuinely listens and knows what she’s doing.

Dr. Ahmed Daabis

Neurologist

He was super helpful, directed me easily to the right place with the right understanding to my condition.. listened to what i had to say then explained why this might not be the best option for me, and what he would personally do if he was in my place. Came to better understanding of my condition and how i should proceed with my lifestyle, overall very professional yet very friendly.

Dr Ahlam Ali

General Practitioner

I had a chest problem and Dr. Ahlam checked me very carefully. She listened patiently, explained everything clearly, and made me feel comfortable and confident during the consultation. Her diagnosis and guidance were very helpful, and I felt relieved after the visit. She is kind, professional, and truly cares about her patients. Highly recommended.

Dr. Daffodils Guevarra

General Practitioner

Best service with prime medical at Reef Mall Deira. Dr Daffodils is the best, very kind and has a wonderful empathetic manner. Even for a standard cold she made sure my concerns very valid. Thank you Dr Daffodils.

Dr Saima Kiran

General Practitioner

Dr. Saima kiran Was attentive and gave personalized health care advice. Waiting time was little longer but over all it didnt take much time from registering to getting my prescription. Thank you

Dr. Pavithra V Reddy

Internal Medicine Doctor

Always Positive and Welcoming making the clinic visit like entering your own safe place. Dr Pavithra is the best and her professionalism must be recognized everyday.

Dr Waleed Dandan

Paediatrician

Had a great experience with Dr. Waleed . He was professional, attentive, and explained everything clearly. Highly recommended for anyone looking for excellent care